I have a 2023 RAV4 XSE Prime. Your recommendation to reset the system worked. Thanks you saved me a lot of time and frustration. I had previously communicated with Toyota Brand Engagement and the Toyota Connect specialists and they could not solve the problem. Good job on the video. Thanks again.

Went to the Ford dealership where I bought my 2022 tundra and they have no clue what I was talking about. They shouldn't sell cars locked like this. I went to a Toyota dealership and showed him the video and in less than 1 minute it was all good. Service manager said we all learned something today. Incredible. Thanks 👍

God I wish I’d seen this video from the start. If you just bought a Toyota from the dealership, and you built a rapport with any of the salespeople, talk to them and mention what was said in this video. I showed the guy this video, and the process was done in less than 5 minutes. You’ve got my subscription 100%

@TrainerSteveClifford

Ай бұрын

Rapport is important. I made this for my sales guys but I imagine they might be a little defensive if a customer asked them to watch it… well, right up until they realized that it helped them 😂

I am the sole owner of a 2023 RAV4(only had 8 miles when I got it) and I am having the same issue. It is so frustrating!

Your video is great. Right on point. We have a 2024 Grand Highlander with the same problem. Just left the dealership here locally in FL. After they saw your video, they said they would do it remotely. ... So thank you for helping us out. Subscribed!

@ShaneSmith-cx2om

5 ай бұрын

Not a prob so where do u get the remote

Thank you Steve. I have watched 4 or 5 of your videos trying to figure out how to reset my multi media system on my almost new (2,000 mi) 2023 Highlander. This is the one I needed. As a reward I am now subscriber 874. Good luck on your way to 1,000 subscribers.

@TrainerSteveClifford

11 ай бұрын

I appreciate the support! Let me know if you need anything

@jonnelszentgyorgi1677

5 ай бұрын

I am having the same issue with my 2023 Highlander. I have had it for 1 year now, and my free subscriptions just expired. I went on the app and paid to subscribe to the expired subscriptions, and I can not get the code to pop up on the multimedia screen. I am going to take it to the dealer.

This is great I work here at a Toyota dealership and I never knew this and this makes life easyyyyy

@TrainerSteveClifford

2 ай бұрын

I started this channel as a training aid for my salesman. Kinda took off from there. I know there are several dealer employees that use this. Glad to help

Months of trying to figure this out. THANK YOU!

Thank you so much. It only took a day seeing the name of my salesman pop up on my car every time I turned it on to make me crazy. Thanks to your many videos, I was able to text him and ask him to disconnect himself from my new 2023 Corolla. That was so annoying! It wouldn't have been so bad but his music choices were quite different from mine.

@TrainerSteveClifford

10 ай бұрын

Yikes! Every once in a while, I see one of my guys forgot to reset a car after demonstrating it and that isn’t a fun thing to explain. Glad the videos help

@ronaross1

10 ай бұрын

I had the same thing also. Very annoying.

This is really a hassle considering I’m the sole owner of my car, bought it brand new off the lot with zero miles. All I’m trying to do is renew my subscription (which I think a subscription for a car is silly to begin with) but thank you for your help. At least now I know which direction to go in!

I called Toyota as suggested and in a few minutes they responded and asked for my purchase info. Emailed the info, they received it and we will see what happens. I bought a used vehicle from CarMax and they do t clear out the old drivers info. Thanks for your help.

I have subscribed to you since the first time I watched one of your posts (about how to set up the Apple Car play .. which I’ve forgotten which one it was, as now I have finally found the time to RESET that whole system ) and I hope more people do too! But I didn’t know you are in the DMV area… because I live in the sister state of Maryland & I still haven’t been able to figure out so much about that infotainment system (this 23 Corolla being my first car with this kind of features) perhaps one day I could make an appointment & benefit from your wealth of knowledge in person!

@TrainerSteveClifford

Жыл бұрын

I’d be happy to do that. I split my time between our stafford and Fredericksburg stores. Just send me an email at steveclifford@sheehy.com

You have a big heart sir. Thanks.

What does it mean if there is a diagonal line through the DCM icon in the upper right corner of the Multi-Media display screen

Thank you!! That worked!

Thank you very helpful providing the number

Really enjoying your channel. We have a 2024 Grand Highlander and none of your tricks seem to work for multimedia QR code. Called Toyota today and they said that my vehicle didn’t show I up as having DCM. We have an SOS button on the roof and the light is green.

@TrainerSteveClifford

10 ай бұрын

Yikes. That’s going to mean a trip to the dealer unfortunately. I will tell you the first thing they will do… they will disconnect your battery for 45 minutes. That resets the brain of the DCM. It fixes nearly every problem like this. If that doesn’t work, the next step is replacing the DCM. I have known people who try this themselves. Not sure I’d recommend that because you really should have it documented by a dealer but there is no harm in it either.

@ericmorgan1938

10 ай бұрын

@@TrainerSteveClifford Thank you. Unfortunately my wife took it to the dealership today and they had no idea what to do. I sent them this video and was told they didn’t have access to reset. Thanks for your help.

@ericmorgan1938

10 ай бұрын

@@TrainerSteveClifford After talking to Toyota Brand Engagement for 2 hours and visiting the dealership, we have gotten nowhere. Maybe they should hire you as a consultant.

@TrainerSteveClifford

10 ай бұрын

@@ericmorgan1938 send me an email at steveclifford@sheehy.com and include your VIN. Not sure I can fix anything but I'd like to see if I can help out.

Do I need to do this if I am renewing the toyota drive connect & remote connect? The app does not show the QR code it just spins forever.... The trial period expired a few days ago and now that I have renewed it, it won't let me activate it on the truck! :(

@lizworden6935

5 ай бұрын

Did you ever figure this out for a renewal? I'm in the same situation right now.

@enkrypt3d

5 ай бұрын

@@lizworden6935 Call your dealership and they will reset it remotely

@jtree5793

4 ай бұрын

Me too

@tennine2010

4 ай бұрын

I am the same boat as this. It just keeps on spinning but not showing the QR code or manual code

@enkrypt3d

4 ай бұрын

@@tennine2010 call your dealership and they will reset it in the system

I went into my infotainment display and tried linking my key fob but it didnt save my gauge presets. underneath the link key fob toggle there is an option to remove the profile. I thought this was for just the key fob. turns out it deleted my entire profile and now all my connected services are gone. i am going through the motions of getting my connected services reactivated but there was a pop up that said it may take 48 hrs to take effect. I still wasnt able to get that QR code and make a new profile though. i will see if i can contact a dealer if it doesnt show up in 48 hrs. hopefully they wont charge me for diagnostics....

I just got my entertainment center replaced. Navigation tab is blank. System reset does not give me the set up/qr code. I tried unlinking my car from my app to do it over again and it unsubscribed me from everything. I’m beyond pissed going from one defective unit to another in a car that isn’t even a year old.

Hi Steve, I just subscribed. Operate a few of the comments and have not had any luck finding anyone with my current situation. We just bought this vehicle for my wife and paired her phone up with the registered with the app so she can do the fun car connect things. I would like for my phone to also be enabled. I can’t find a way to get the QR code to come back up and I definitely don’t want to reset anything to override her account/connection. Can there be more than one iPhone using the app to do the remote things from the Toyota app like start, lock/unlock, etc.? Just so there’s no confusion, I’ve had no problem connecting my phone to be able to use the Bluetooth features from CarPlay and beyond.

@TrainerSteveClifford

7 ай бұрын

You are asking a very common question. Short answer is, the remote features were not intended to be shared. I have a work around and it’s one of my most popular videos. kzread.info/dash/bejne/n4iN1LelebbIg6w.htmlsi=5n5k1yIONpWR4IfN

Called toyota and they dodnt ask for my buyers info

This is for pre owned vehicles? New vehicles should be good to go and set like your previous videos I have subscribed and enjoy videos up here in Canada not to far from Rav facility.

@TrainerSteveClifford

10 ай бұрын

Usually, this process would be for used cars but there are plenty of times things need reset. Sometimes a car can be sold but not delivered or a car was used for demo proposes and not cleared out. It also happens when the primary driver wasn’t present during delivery and the buyer wants their kid or spouse as the account holder.

@jwmalcolm639

10 ай бұрын

@TrainerSteveClifford Hearing rumours effective 2025 only hybrids.will be built. No more gas Ravs. Is this true?

Hi Steve. Hope you are doing well. I just bought a Solterra. I am the second owner. The system is the same with Toyota BZ4x. Can you also help me with mine?

@TrainerSteveClifford

11 ай бұрын

I don't know if we have access to the Subaru VIN base or now. If you bought it at a Subaru dealer, they should be able to clear out the old info pretty quickly. If you want to email me your VIN, I'll take a look but no promises. I'll need a picture of something that shows you're the owner as well. My email is steveclifford@sheehy.com

Would my vehicle no longer connect to the app if my radio system was replaced . I have a 2023 Rav 4 and the radio was faulty and had to be replaced. And now I cannot link to the app and therfore cannot remote start.

@rgclapham

7 ай бұрын

I'm in the same boat with a Lexus vehicle. Did you get it fixed?

Subscribed somewhere in the 23000

Hi there. I am the 2nd owner of a 2023 Prius and I'm having the same issue with resetting the vehicle so I can get the QR code to set up my Toyota app. Can you help?

@TrainerSteveClifford

10 ай бұрын

If you bought it from a dealership, they need to clear out the previous owner. Otherwise, you need to call Toyota at 800-331-4331

I couldn't get the QR code, so I went to the dealer. They factory reset my system, and it still wouldn't connect. I uninstalled the toyota app and then reinstalled the app signed back in and was able to get th QR code after that.

i just got the new highlander and im having the same issue. Right before i drove off the lot i did the intial set up of the toyota app and used the qr code. my mistake was opting out of the toyota connected services then and there. when i got home the same night i realized i wanted the connected services and remote connect stuff etc. so i activated the free trials on the app. the app asked me to finally activiate the services but going to the car and scanning the qr code. thats where my issue began. i still cant get the qr code to pop out even with all the resets per your other videos. ive contacted the toyota engagement hotline and ive explained several times what the issue is but they cant fix it with all their troubleshooting. Can you help me with this Steve. thanks

@TrainerSteveClifford

5 ай бұрын

Send me an email with your VIN and a phone number. I’ll see what I can do. Steveclifford@sheehy.com

@weekendvagabonds8228

5 ай бұрын

@@TrainerSteveCliffordthank you very much. ive sent the email.

Does this works the same for European cars? I have no smart connect on my myt app. All i can see is if the car is unlocked, the route, but no airco, or close open doors. I own a Highlander premium 2022.

@TrainerSteveClifford

8 ай бұрын

This is for US vehicles but it might work there as well. However, the QR code was not used until the 2023 model year in Highlander so whatever is happening to yours is part of the legacy system

@laz4life

7 ай бұрын

@trainerSteveClifford so my last question is not an option?

@TrainerSteveClifford

7 ай бұрын

@@laz4life I have no access to Euro spec vehicles. In the US, the only ones that allow control of the heating and air from the app are the models with Toyota Safety Sense 3.0. That does not include the Highlander.

Mine shows the reset option. I was able to get the QR code to pop up, and then it VERY briefly shows “open your Toyota app…” then suddenly switches to “Something went wrong. Please try again.” every single time I tried the tips you gave. Any other insight? (In the meantime I called the 800 number and they’re supposed to call me back Monday.)

@TrainerSteveClifford

Ай бұрын

It is likely that there is an account associated with your car. The reset doesn’t end that account. Your dealer can delete the old account and so can Toyota. They will need you to email a copy of your registration

My solution: Call Toyota support, and painfully speak to someone reading a script. The support person finally reset my account, and I had to press and hold the Call button. After the first lines are spoken to you, wait and you will get an option to Activate. After that, the app was able to reconnect.

Hi, will you be able to do this on canadian purchased toyota?

@TrainerSteveClifford

10 ай бұрын

Yes, but if you need to contact Toyota, I think there is a different phone number. It should be in your owners manual

Hello sir, just watched the video.. My system reset is also grayed out.. Please can you help if I provide my VIN to unlink all subscription .. just bought the tundra from auction . Thank you

@TrainerSteveClifford

Жыл бұрын

Not that I don’t trust you, but I would need to see a purchase document of some sort. Email me at steveclifford@sheehy.com

@h20leganlogistics60

Жыл бұрын

Thank you for your reply .. will email you the receipt as soon as I am home tonight . Thanks

@h20leganlogistics60

Жыл бұрын

@@TrainerSteveClifford Thank you so much . Problem solved.. really appreciate your help.

Brother, what is the link to the website to perform a system reset?

@TrainerSteveClifford

3 ай бұрын

It is in Dealer Daily. Are you with a dealer?

@ibrahimalali3900

2 ай бұрын

@@TrainerSteveClifford لا أنا اشتريت السياره من امريكا وارسلتها إلى دبي ويوجد بها حساب شخص أمريكي ولا أستطيع حذفه ولايوجد وكيل لتندرا في الشرق الأوسط 😔 هل لك بطريقه اعمل فورمات لشاشه

Hi,are you still helping to reset account.

@TrainerSteveClifford

6 ай бұрын

Email me at steveclifford@sheehy.com

Hey Steve if I send you my Vin can you do me the favor and do mines I having same problem but they don’t know how to do it

@TrainerSteveClifford

Жыл бұрын

Send me an email at steveclifford@sheehy.com with your phone number. I’m off until Monday but we’ll talk

Hello dear Me also face the issue instead of qr code i am got an message communication unavailable Its work only if connecting the car to hotspot Sos button working properly “green led” Lexus nx 2022

@TrainerSteveClifford

4 ай бұрын

That's an odd message unless you're outside of the US. This system does not work outside the US and Canada. If you're in the US and have this message, get it to your local dealer.

Hello Steve, I called Toyota and I explained what’s going on, they said they cannot help since they done all the basic trouble shooting, I called me dealer and they referred me to Toyota . 😆. Can you help me please? I bought a used Truck and unable to to link to truck. I am able to connect to Bluetooth but not my profile, I scan vin# to app and that’s it just like your video. Please help 😢

@TrainerSteveClifford

4 ай бұрын

Email your VIN and contact info to steveclifford@sheehy.com

@fjorge4014

4 ай бұрын

Thank you very much sir

Mine isn’t greyed out and the it still doesn’t work. I got the QR code to show up but when I tried to save it it said an error occurred try again later. So the salesman added my name and profile manually to the touch screen in the car but I can’t add the vin to the Toyota app.

@TrainerSteveClifford

2 ай бұрын

That means there is an account already associated with that vehicle. Your salesman can clear it out out you can call 800-331-4331

@TheOneAndOnlyBruceDickinson

2 ай бұрын

@@TrainerSteveClifford Thanks, but the reset button isn’t greyed out. But it still doesn’t work. It says a problem occurred try again later. Frustrating. I got the QR code but errs out when trying to save at the end of registering car to app

@TrainerSteveClifford

2 ай бұрын

@@TheOneAndOnlyBruceDickinson I understand that, but it is likely that a person is already registered to that car and that it why you’re getting the error. Send me an email with your VIN at stevecliffird@sheehy.com and I’ll check it

@TheOneAndOnlyBruceDickinson

2 ай бұрын

@@TrainerSteveClifford will do. Thanks. Is that a typo in your email cliffird or should it be ord?

@TrainerSteveClifford

2 ай бұрын

@@TheOneAndOnlyBruceDickinson yes. Steveclifford@sheehy.com

Can you do it for me

@TrainerSteveClifford

6 ай бұрын

Easier to have Toyota do it at 800-331-4331 but you can send me an email at steveclifford@sheehy.com if you like. I’ll check a few things before though

I have same problem. It possible, if i will give my VIN number to support me with that? Because i buy my Sequioa 2024 and export to Bulgaria. I will pay all fees for that.

@TrainerSteveClifford

4 ай бұрын

Toyota will not support any export of the Sequoia. None. The dealership that sells it to you will also lose allocation and any incentives. It violates the dealer agreement. On the technical side, the DCM has a US based AT&T SIM card which will not work outside the US. The remote features can’t be used. You may get CarPlay to work but that’s it

@dimitarterzi6325

4 ай бұрын

@@TrainerSteveClifford Thanks. It very strange. Because this my second Sequoia. First dont have problem))).

Steve - I am having same problem. I just sent you an email with my info. Bought used 23 Tundra from dealer. Been getting the run around from back office and brand engagement since 7/18. No one can help me. Can you please help? Email sent.

Toyota needs to learn that jumping through hoops and driving to a dealer because they cant send a QR code is horrible customer service

ummmm, your showing the contact info for the owner, be careful!!!!!!!!

@TrainerSteveClifford

Жыл бұрын

Lol!!! That’s my dummy account set up specifically for this task. Good catch but I would never expose private data

i just reset it and it removed my subscription even tho i payed for it alr😡

@TrainerSteveClifford

3 ай бұрын

Why did you reset it if you wanted the subscription?

Doesn’t work for me. The Reset was greyed out on my car. I’ve tried everything. I hate this car

@TrainerSteveClifford

Жыл бұрын

If it’s greyed out, there is an active account and it needs reset. Call 800-331-4331 or see your dealer as I describe in this video.

This is so stupid. I bougbt a pre owned corolla today and i can't believe i now have to go call them about this crap.

Hello Mr. Clifford I too am one of your subscribers that has tried to reset/clear the system on my 2022 Tundra TRD Pro with no success. Can you please help me reset it? I can email you my vin number and any other documentation needed for verification. Your help would be greatly appreciated! Thank you

@TrainerSteveClifford

Жыл бұрын

I need something that shows that you own it. Copy of the registration or something similar. Steveclifford@sheehy.com and include your phone number

Here's what I did to get that QR code. Call that 800 number and jump through a bunch of questions. They didn't ask me to upload anything. In fact, after verifying all the info, I got to talk to a person. Here's what he told me to do. 1) Hit the SOS button on the overhead console. 2) When the system asks if you're in an emergency, say NO 3) That would move you to the next step which gives you a bunch of options. 4) Pick the option that asks if you want a REMOTE VERIFICATION ...(or something like that. The key word is REMOTE). 5) You say: YES 6) Click the SOS button to end Wait 24 hours (in my case, it's about 6 hours). You're set. In fact, I didn't need the QR code after doing this. The system just automatically enrolls me and sets everything up for me. Hope that helps.

@TrainerSteveClifford

10 ай бұрын

That's really interesting. Toyota asks us not to use the SOS button for making changes to customer's accounts but if this is an automated procedure, I guess that makes sense. I'm going to look into this one, but that procedure would be difficult for me to show in a video. Thanks for the info.

@TrainerSteveClifford

10 ай бұрын

Would you mind emailing me your VIN? I have a guy at Toyota that I sent your comment to and he is curious and your VIN would help. steveclifford@sheehy.com

@HairByReneeLLC

Ай бұрын

@Viet-Le-USA @TrainerSteveClifford I just called my dealership and they told me to do the SOS thing too.