I was sold "lounge access for the period of your transit" as an additional perk, when I booked my flight with Luxair. When I showed up at the lounge I was told that I can only use the lounge an hour before take off, and she ignored the fact that I was sold something else online. At 13:35 the airline messaged me and acknowledged that the lounge supervisor was misinformed and I was told that I can return to the lounge to enjoy my access, which I refused due to the rude behaviour of the staff and asked for a refund instead. A few days after my flight the airline sent me a warning letter said that they are going to sue and ban me if I post this video as it could hurt their image. They are still withholding my money until today. What would you do in this situation?

@umbertlambert2113

23 күн бұрын

I might be willing to give a margin of error and naively believe that the woman at the lounge was confused about the type of lounge pass you had. But that smugness and rudeness is inexcusable! I am glad this airline and that woman are getting their comeuppance with the posting of this video. I just hope nothing nasty on the legal front comes up.

@SilverfoxJB

22 күн бұрын

Disgraceful way to treat a customer, someone needs to go back to Customer Service school. As for the threat to sue and ban you. It shows it's a company attitude not an individual one.

@gluffoful

22 күн бұрын

The threat to sue if you post the video is a huge red flag. Won't be flying with them any time soon.

@Watfordfc2030

22 күн бұрын

Take the loss and show them for what they are

@henktl3580

22 күн бұрын

Sue right back. There's always something. And I'm not even American. ;-)

Being banned from Luxair is hardly a threat, More like a badge of honor.

@UnbelievableEricthegiraffe

20 күн бұрын

It's better to have a badge of HONOUR. 100% Better.

@ttbdrummer

18 күн бұрын

I flew once

@TheSafirdragon

18 күн бұрын

@@UnbelievableEricthegiraffe Honor is the way it is spelled i the US both are equally correct

@trevorhart545

17 күн бұрын

Wear Your BAN With Pride! Q. Are you entitled to a Medal like Ex Prince Harry or an unrelated Award?

@MarkoVukovic0

17 күн бұрын

@@TheSafirdragon must be a pedantic Englishman. I do wish both of y'all would use metric though. Independant yet still Imperial 😜

Never stop calling these airlines out! You're helping us all.

@JayC1988

7 күн бұрын

So 1 person doing a bad job means the whole airline is shit?! 😂

@Drewinvan

6 күн бұрын

​@@JayC1988You obviously didn't watch the entire video .

@iAxianguy

23 сағат бұрын

​@@JayC1988 You must work for ShitAir, I mean LuxAir LOL......😄 Watch the whole clip on how "ShitAir" response to the feedback, it said a lot. So it is not just one person.

what amazed me was as a supervisor she could actually had checked with the main office but also has the discretion to allow passengers into the lounge - she was just a thoroughly unpleasant staff member.

@jcshay8121

19 күн бұрын

This exactly, how did it affect her personally whether he went in or not? She was acting as if she would be fired or face repercussions for letting him in. Meanwhile nobody but her would have given a shit since he paid for access.

@glamdolly30

18 күн бұрын

She is power-crazed unfortunately, with a personality entirely unsuited to working with the public. She alone gave Luxair a bad name - but their subsequent belligerence, when they actually owed this customer a humble apology, shows how she has survived and thrived in their crummy organisation!

@123goodoldmusic

18 күн бұрын

@jcshay8121 believe it or not, constantly people claim they should be allowed into the lounge although they are not. Where do you draw the line? Every "good will " is payed for by those who go by the rules. There is no free lunch, never.

@G_de_Coligny

18 күн бұрын

@@123goodoldmusiche purchased a fuck1ng access to the lounge, how fuck1ng dense do you have to be to side with a company scamming and stealing customers money ?

@byteme9718

18 күн бұрын

@@123goodoldmusic He was entitled. What part of that don't you get?

After this despicable behaviour, they chose to make it 1000 times worse by not only withholding your refund but also threatening to sue you. This can sometimes indicate a business in serious financial trouble!

So let me get this straight. They are suing you for the self inflicted damage to their reputation caused by poor customer service provision of paid for services and very poorly trained staff ? We are living in very strange times.

@hannacook859

18 күн бұрын

They are not suing him, they are just threatening, it is free to threaten and doesn't require a legal basis to lean on

@somethingsomething404

18 күн бұрын

@@hannacook859apparently filming staff is illegal in lux, but he did blur their face so I don’t know

@trevorhart545

17 күн бұрын

@@somethingsomething404 I think that EU Law OVERULES the Hippy Luxembourgers

@airplanegod

15 күн бұрын

@@somethingsomething404 Luxembourg isn't going to ruin their small reputation by suing a popular KZreadr.

@Busybeeee

15 күн бұрын

Very well said!

Just cancelled my flights with Luxair. Unbelievable how they treat customers and then try to threaten them on top of that.

Ask your credit card company to refund this as you were scammed.

@Sanderford

4 күн бұрын

100%

When a German complains about bad customer service, you know you messed up.

@jr.bobdobbs

20 күн бұрын

Or, why is it always this guy complaining? People don't appreciate that he is also the editor of this video and can frame it as he wants. If everything smells like copro around you, it's time to check your bo.

@mudi2000a

20 күн бұрын

@@jr.bobdobbsmaybe others aren’t complaining because they prefer to getting paid to embellish the experience.

@Philmaster07

20 күн бұрын

@@jr.bobdobbs you literally can hear what the woman says, you can check the website for the lounge service also the T&Cs.... so he does it with evidence and not with framing...

@AckbarsFist

20 күн бұрын

@@jr.bobdobbsDo you think he came to Luxembourg to pick a fight with a lounge supervisor?

@DB-ot2cr

20 күн бұрын

Clearly you have nothing but AIR between your ears 🤣

If you make a complaint to LuxAir about their failed and rude service they will give you harassment in return. What a horrible company.

@M1N1Girl007

20 күн бұрын

That seems to be every airline !

@kristinaexpat3843

18 күн бұрын

I’m so sorry you had to go through such a rotten experience! I’m fed up with airlines. I remember when flying used to be a big part of your travels and wonderful experiences……

@roywee4194

17 күн бұрын

Some australian companies try to do that. In this case, all the customer is entitled back is refund of lounge fees. The youtube post will definitely hurt their image and reputatiom. Many potential customers just will not buy their services.

@matthewmic12345

18 сағат бұрын

@@JM-qd2ky welcome to Luxembourg! That’s the way they roll. They think they are the best and superior to anything and anyone but they have no clue that the world has moved on

I'm a Canadian and I'm glad I watched this before my 3 week trip to Europe at the end August. I have 2 flights with Luxair over that time and now I hope I have time to change those.

@justsomeguy6474

18 күн бұрын

@@luxair1997andTAP I guess I'll find out. I was only able to change one of my flights to another carrier.

@justsomeguy6474

18 күн бұрын

I guess I get to find out. I was only able to change one of my Luxair flights.

@TheUnforgiven69

15 күн бұрын

@@justsomeguy6474 Being Canadian you must've flown Scare Canada. A/C is without doubt one of the worst airlines in the world. You'll find Luxair to be a much more pleasant experience than Air Canada.

@justsomeguy6474

15 күн бұрын

@@TheUnforgiven69 No I don't have anything bad to say about A/C. A friend of mine has worked there for over 15 years and I always get bumped to business class if there are seats available.

@TheUnforgiven69

15 күн бұрын

@@justsomeguy6474 Fly Westjet. Lucky you have a buddy gets you perks. Its not like that for everyone. AC IS THE WORST IN CANADA. You only like them cause you have a boyfriend blowing you that gets you special treatment twinkle toes....boooo

Usually airlines literally don’t care about how long you stay in the lounge. I use lounges in Dubai and Doha and Paris and Jeddah and they never asked me to leave. I even stayed in Jeddah for almost 11 hours, eating and drinking and the guys didn’t even bother.

Luxembourg is where French rudeness gets amplified with German rudeness.

@petergibbs1683

19 күн бұрын

Im an English guy & i used to be a European driver. My favourite country driving through was Germany. By far the people there could nopt have been more hlpful. I only remember 1 guy at 1 specific company ( i dont remember its name ) where the chap who told you it was you to be unloaded next was horrible to me. He would not let me get unloaded any time a Grman driver came in & he kept me waitng for a very very long time. The girls in the office though ( once i got in there ) could not have been nicer & i did report him. But on the whole i loved dealing with the Germans. Just 1st class & i would reccomend Germany & its people to anyone.

@carolineluciamichalski2804

18 күн бұрын

@@petergibbs1683it might depend where in Germany. And I’m glad you had such a nice experience. I’m German and I find most Germans very rude. I hated living there as a child already and moved abroad as soon as finishing school. I could give you many examples. What stands out to me the most is how money driven Germans are and how one has nothing to say if one isn’t part of the high earner’s class. It shows so much in the healthcare system where money should matter the least. Only private patients that have either private insurance or are paying out of pocket get treated. The others get the minimum in order to survive.I find Germans rude but their major characteristic is being merciless.

@christianamerican7875

17 күн бұрын

Damn, that's a double whammy rudeness!

@flopunkt3665

17 күн бұрын

@@petergibbs1683 I'm glad to hear that. But I can't stop thinking that this was probably back in the 80s, 90s or early 2000s. I currently work in the office building of a large factory in Germany and I'm ashamed by the fact that my company has a policy of not letting truck drivers use our toilets.

@flopunkt3665

17 күн бұрын

@@carolineluciamichalski2804 I'm sorry but doctors want to make good money everywhere in the world. It's naive to think they're just good Samaritans. I think that the access to good healthcare is much worse in a lot of other European countries. What annoys me is the rudeness in day to day life. People jump in line, everybody wants to be first everywhere and nobody has got time to wait. When there's an obstacle, be it on the road or on a hiking trail, people just force their way through instead of waiting and letting the other one pass. Life in Germany is stressful.

If you purchased the Luxair Lounge access with a credit card, you should notify your credit card company about your denial and get them to charge back the cost!

@petergrunendahl8799

19 күн бұрын

Forget it, Amexo, Master and Visa gives a shit on you as customer and your complaint.

@krisrybak957

19 күн бұрын

Not sure how it works where you live, but here in UK credit card companies are obligated to refund customers and charge back vendors if services are not provided

@guydreamr

19 күн бұрын

@@petergrunendahl8799 Not in my experience - I've regularly charged back disputed purchases through my bank which is on my Visa card with excellent results.

@kevinp8108

19 күн бұрын

@@krisrybak957 - Here in the States, credit card companies are on the side of their cardholders and are committed to protecting them from unscrupulous business practices like Luxair.

@5084204

19 күн бұрын

@@petergrunendahl8799 No, they do not shit at you. In Europe, they have to review your complaint and if you have not received the service or product - you will be refunded.

I'm glad you decided to post this video and not back down for fear of being sued or banned. kudo to you!!

@idunnoanymore2870

12 күн бұрын

They can’t sue him for defamation due he had it all recorded, he had receipts of the ride agent!

As a regular international flyer I will never forget the name Luxair & will AVOID them at all times. Thank you & Kia Ora from New Zealand 👍👏

@Alex_Coaster_Adventurer

19 күн бұрын

Luxair is a very nice company tbh.. flown with them many times and always had an amazing experience. One bad experience doesn't = bad customer service

@clopyify

19 күн бұрын

+1

@SB-hj3mg

18 күн бұрын

Air France is as rude if not more!

@StevieOnHisBike

18 күн бұрын

I had exactly the opposite experience as Josh with Air New Zealand a few years back. Business class LHR into Auckland then cattle to Wellington. Hadn't paid for lounge access whilst in Auckland but, as I was absolutely battered, decided try my luck and get in. The loveliest, friendliest staff you could ever meet - made a long layover a lot more comfy. Love Air NZ! 😀

Luxembourger here. Unfortunately this type of "customer service" person is endemic in the country. A total lack of competition, mixed with a Parisian-style superiority complex means this scene is depressingly familiar. Am glad to see the flight crew were nice at least.

@Alex_Coaster_Adventurer

19 күн бұрын

I do agree with you. Though my experience with LuxAir has always been very good (never had a complaint and the food onboard is good). However, I was also refused lounge access (even though I have the LuxAir credit card, the lounge vouchers, etc). It was annoying and I had the same cold experience with the attendant at the front desk of the lounge. Who’s responsible? To me, the supervisors are responsible to report back issues in processes. Who’s accountable? The airline. And for this (responsible vs accountable), makes me think that Josh was too hard in wanting to publicly shame the attendant. Showing the issues in processes is 10000% fine, but publicly shame one person is not (especially when they are not accountable)

@nikheck7117

19 күн бұрын

The flight attendants are always lovely but the crew on the ground are always just down right horrible

@chubbywombat7402

19 күн бұрын

⁠@@Alex_Coaster_AdventurerHow is he shaming the supervisor? He doesn’t show the face, doesn‘t mention the name. He documented actual behavior as proof for his claim in an unshaming way as possible. How is this shaming?

@cdl4868

19 күн бұрын

Waat der Däiwel schreiws du do? Iwwerall kann een schlecht behandelt ginn net nemmen hei am Land. Wann der deen een Betrieb net gefällt, dann sees de ganz einfach das de bei een aaner gees an fäerdech. Heen huet hat net ausschwätze geloos. D'Madame huet normal geschwaat an probeiert et ze erklären. Et ass net hier schold wann däin Patron seet maach et sou, an du hues sou een Client wei hien, deen sech näicht erklären well lossen.

@Alex_Coaster_Adventurer

19 күн бұрын

@@chubbywombat7402 There is enough physical cues to be able to recognize the person. He's blaming her behavior and by publishing it he's shaming the behavior ==> he's publicly blaming and shaming. Blaming the airline and the airport is totally ok, doing it to one person is not (even if they're in the wrong)!

I Luxair is trying to sue paying customers that is absolutely on my blacklist of airlines never to use

@Pulitnt

22 күн бұрын

I was going to say "who in its right mind would ever use Luxair anyways?!"

@rudysy4917

22 күн бұрын

Boycott Luxair so they go out of business.

@simonjones-ow1hi

22 күн бұрын

@@rudysy4917 ffs thats a bit drastic

@flopunkt3665

22 күн бұрын

​@@PulitntLuxembourgers who wanna fly somewhere else. Frankfurt, Paris and Brussels are all too far away for them.

@TrooperClerk

22 күн бұрын

Looks like QA isn’t the only one in my Blacklist anymore!

It's always that one employee who opens up the company to a potential lawsuit...

It’s so refreshing to see a company worth millions get a social media slap on the cheek. Good work man.

It's probably never been called out before because you were the first person who ever found the lounge at all!

@chriswilliamson4693

20 күн бұрын

Yeah, behind a door that looked like a construction zone 😂😂😂 What scammers

@JAY1892

14 күн бұрын

😂

@cyruslad5462

3 күн бұрын

Lmao

As someone from Luxembourg, this is a disgrace and one of the reasons I never fly with them. Don't get me started on how the company treats its employees as well. Also, this whole thing has made it to national news and no one is even surprised by this, Luxair sucks.

@edouardcharles-henrypueo3028

16 күн бұрын

Unfortunately yes…

@betelgeuse111

15 күн бұрын

Ohhh it made the news! That's great, hopefully it will make the airline rethink their actions from start to finish.

@matthewmic12345

9 күн бұрын

Sorry but customer service practically doesn't exist in Luxembourg. I lived in so many countries, bigger and smaller but I have never seen such bad manners and quality of service anywhere else

@kellylux4873

8 күн бұрын

@@matthewmic12345 Lol where did you live? Because from what I experience everyday, yes people might not be the friendliest, but they are highly efficient. Not in any other country will you find such quick and swift administrations. Paperwork, post Service, governement, etc. Is really fast and clear. And not to mention their ability to switch between three to four languages.

@matthewmic12345

8 күн бұрын

@@kellylux4873 US, Europe and Asia. What you call efficient is not even close to the level of expertise or efficiency you will find in any developed country. Your admin, banking, postal processes are cumbersome, not modern and not client friendly (e.g. opening hours, availability, hospitality.). Please don't even get me started on the unreliable "free" public transport where people were never taught the concept of letting people off first before storming in, and which is btw paid from tax money. The level of your languages is so low that you even ranked in the last spots at the PISA studies in 2019. What's the point in learning four languages when you can't even master one and then end up working for the state. And your "lol" shows the same traits and mentality as the "lovely" lady in the video. Unfortunately you will never understand it. Humility is what Lux locals strongly needs

So up to the legal threat I was prepared to write it off as a mistake compounded by a rude person but the legal threat makes it clear it's a company to avoid in the future.

I'm sorry you had this experience! I live in Luxembourg and has travelled with Luxair several times, in fact, it's one of my favourite airlines because of the onboard service (food and drinks, staff). It's a pity this incident happened, I've never had complaints with Luxair or the Lounge, which is a nice experience btw. your story is now in the national news, I wonder how it will end.

As a Luxembourger, this sense of entitlement and crass behaviour is unfortunately pervasive in customer service.

@JL-cr1lr

19 күн бұрын

@@thefightgame7543 that’s the problem with blue collar workers in the wealthiest countries or cities. They’re bitter and they take out their anger at people whose lives are better than theirs whenever they get the chance. Same issue with New York, Singapore, etc.

@anselpronk8779

19 күн бұрын

@@JL-cr1lrsorry, but in Singapore 🇸🇬 I only have very positive experiences… In New York I was only once at the airport, turned out to be very good as well, but only a one time doesn’t say all.

@JL-cr1lr

19 күн бұрын

@@anselpronk8779 very different when you live there… I’ve lived in both cities for over a decade each and the people are generally awful. Of course, when I’m at more upscale places like a Michelin starred restaurant, luxury boutique, or have a first/business class ticket, the service is considerably better. Context is extremely important.

@cdl4868

19 күн бұрын

Waat der Däiwel schreiws du do? Iwwerall kann een schlecht behandelt ginn net nemmen hei am Land. Wann der deen een Betrieb net gefällt, dann sees de ganz einfach das de bei een aaner gees an fäerdech. Heen huet hat net ausschwätze geloos. D'Madame huet normal geschwaat an probeiert et ze erklären. Et ass net hier schold wann däin Patron seet maach et sou, an du hues sou een Client wei hien, deen sech näicht erklären well lossen.

@alessiosem2238

19 күн бұрын

A luxembourger? I thought they are extinct. I couldn't find any of them when i was there. I met only portuguese and french.

This happened in the usa and the guy sent 4 demands for a refund all ignored. Being a guy of wealth he went to court and got an order of wind up of the company for failure to pay him, he marched in to the head office with sherrifs and told them he is here to sieze a aircraft for failure to pay him, they nearly had a heart attack, and paid him immediately and his legal fees too, ohh how sweet it was

@tech9803

22 күн бұрын

Something similar happened with a bank in Florida, they refused to pay a judgement so the guy showed up with a deputy to seize a bank branch. They paid.

@joemoya9743

21 күн бұрын

@@tech9803 I remember that incident. :) Genius.

@shadowchildme

20 күн бұрын

News links or it didn't happen

@user-sf7kl9uh7k

20 күн бұрын

​@@shadowchildmeIt didn't happen.

@FetishArt1

20 күн бұрын

@@shadowchildme kzread.info/dash/bejne/ioyYvJttosbahKQ.html

"you've been banned by Luxair" "wow, I am heartbroken for being blacklisted by an irrelevant airline!"

Just looked up lounge access now, 5 days later, and it's still available for sale with no time limit.

How pathetic this woman was

@gutoguimaraes7277

22 күн бұрын

Rude and unprofessional!

@sirxavior1583

22 күн бұрын

That's life. When you have someone that's never been in a position of power and you give them power, this happens. In N. America for example most people working in hospitality are the people that actually don't want to be working in hospitality and sorta stuck doing it because they can't do any other job.

@Transport_Mayhem

22 күн бұрын

Hope that she gets dismissed for disrespecting customers

@kebo42

22 күн бұрын

Thank you guys for so many likes❤️❤️❤️

@ghostdaisuke5703

22 күн бұрын

That's why they put women like her at front desk. Usually when you communicate with women like her, just be ready for this. Airlines just want you go away and leave money with them.

Thanks for calling them out! One bad employee is excusable (there are always bad apples) but the airline reaction to your complaint is not!

Oh dear 🫤 I’ve just flown to Luxembourg on Monday & back today to Manc… with Luxair… the staff were all lovely I have to say. Maybe she was having a bad day… 🤷‍♀️👍

That’s funny how they say that this video might hurt their image and not hostile rude lounge supervisor. And it’s also funny that lounge supervisor was repeating multiple times “and that’s why we are here (to deny your access)” and turned out it was her who was misinformed and didn’t know company policy regarding lounge stay

What a terrible supervisor, not even giving her name, Luxair should get rid of her.

@UninstallingWindows

22 күн бұрын

I have a hunch that she is doing exactly what she was instructed to do.

@Tiniuvielle

22 күн бұрын

She was complettely right to not give her name, it's like in a lot of jobs actually: ATCO, Police officer... They give you a pre defined fake name or a number to identify them to the company or the authority if needed but so they can't be harassed online, especially when she was filmed here, of course she won't give her name. But just take her number if you want to complaint to the company. At worst, they know who was on duty that day... Giving her name was complettely useless and arguing to get it was too..

@Tiniuvielle

22 күн бұрын

She was complettely right to not give her name, it's like in a lot of jobs actually: ATCO, Police officer... They give you a pre defined fake name or a number to identify them to the company or the authority if needed but so they can't be harassed online, especially when she was filmed here, of course she won't give her name. But just take her number if you want to complaint to the company. At worst, they know who was on duty that day... Giving her name was complettely useless and arguing to get it was too..

@grapesofwrath1984

22 күн бұрын

She’ll probably be awarded.

@grapesofwrath1984

22 күн бұрын

@@TiniuvielleShe had a name badge. She hid it.

The information you provide is enlightening. Having worked in the industry for almost 40 years, when training of staff falls short of the speed of technology, this is what happens. It's most problematic when you have a "supervisor" who gets lost in her own personal weakness rather than viewing this situation through the lens of common sense and good service.

@murlimohanrao

19 күн бұрын

My first international trip was to China many years ago through Dragon air, a sister concern of Cathay Pacific from Bangalore, India to Shanghai. The hostess did not serve me the food and I was waiting and waiting. Soon, the lights were also off. I was the only Indian on that flight and only I was not served. When I complained, they literally threw a plate of food on my tray. I made several complaints to the head office in Hong Kong, there was no reply. Since then, I have never flown Cathay Pacific and Dragon Air both. Their behavior was racist and that is something I cannot tolerate.

@silverblue9286

13 күн бұрын

The lounge supervisor seems like her indivuality is seperate from the best interest of the airline. So therefore the lounge supervisor should be fired. It's sad but the airline cannot keep their image with employees such as this Karen.

I'm sorry to say this, but this review absolutely matches my own disastrous impression of the airport, although I'm a Luxemburger (logically leaving from Lux-Airport! I was traveling alone with MRP assistance from Luxembourg to Lisbone on July 31st 2023 and booked fast lane to make sure I got apropriate attendance! But guess what? The shuttle driver who brought me to the airport had to make all the way through to the luggage deposit counter and for me to retrieve my boarding card, after they told him (NOT ME... THE PAYING CLIENT) to sit down on a bench near the entrance and being left without any guide / assistance for about 90 minutes before being escorted through security just before boarding! The kind of experience you would expect from Douala, Kinchasa or some other African airport but not in the world's richest country, when all other major airports provide "no stress" lanes and yes, sometimes lounges for persons with special assistance!

Who goes through Luxembourg and stays to the lounge for 8 hours? That's not the best use of time here. It's small and besides drinking crémant there is not much to do. For any one having going through Luxembourg that has a 5 + hour transit (which is in itself suuuuper rare), I would advise you to go to the city center. Public transport is free and very well organized. The city has a good atmosphere and it's a better use of time than staying in a tiny lounger.

@Ben-xe8ps

18 күн бұрын

The question that really needs to be asked is quite why anybody travelling from Berlin to Paris would choose to travel via Luxembourg (or anywhere else for that matter) with an 8 HOUR connecting interval in the first place and then decide to spend the entire 8 hours of their transit sitting in an airside lounge. I also think you will find that Luxair don't market this as a transfer connection which then raises the question of if this purchased lounge access 'for the duration of the transit' actually applies to this sort of itinerary.

@graze105

18 күн бұрын

That's not really the point of this video. He's not a travel vlogger, he's an airline reviewer.

@ginty9041

18 күн бұрын

@@Ben-xe8ps really good point - this was not a transit flight, in reality it was two separate sectors.

@Ben-xe8ps

18 күн бұрын

@@ginty9041 The Luxair website does not display transfer connections for the route Berlin to Paris. This would have had to have been booked as two separate sectors using the multi-sector option. However, I think I would have to conclude that technically he was 'in transit' in the sense of a general definition of the term. I have looked at the Luxair website for details of lounge access. I can find a section on purchasing paid lounge access for certain economy fare types but can find no specific references to transit passengers or anything about paid lounge access arrangements specifically for such passengers. It is therefore impossible to verify Cahill's claim that he purchased lounge access for the entire duration of his transit one way or the other. I would very much like to be able to read the exact wording of what he claims to have purchased and personally find this alleged 'entire duration' wording to be suspect. In his pinned comment Cahill writes '"lounge access for the period of your transit". This is not exactly the same as 'entire duration' is it? Did this offer really not have any terms and conditions attached to it? Does it apply to specific transfer connections sold as such or to any journey which could technically be considered as being in transit irrespective of the duration of such a transit? What are the conditions for entitlement? There MUST be terms and conditions somewhere. If Cahill's argument is to be applied, then there is NO LIMIT to the length of time that he could remain in the lounge so long as he remained technically 'in transit'. I note that Cahill travelled from Berlin to Luxembourg on that very early morning flight in business class which would have given him lounge access in Berlin but from the video it would appear that he did not make use of it as after leaving check-in he says 'Let's head to the gate.' I notice that he is already being negative by asking if anybody has ever heard of Luxair (Yes I have; it is the national carrier of Luxembourg and has been around for decades) and, without explanation, states that the check-in agent was 'rather confused'. As it is highly improbable that Luxair are self-handling at Berlin, that 'rather confused' individual would have been handling agent staff so their apparent confusion about we don't know what can't be blamed on Luxair. Then on arrival at Luxembourg he starts complaining about signs in the airport terminal indicating the way to the lounge. Again, terminal signage is the responsibility of the airport, not Luxair. His onward flight that evening, 8 hours later, is booked in economy, not business. Even though he is travelling within the Schengen area (for the benefit of non-Europeans, such flights are for all practical purposes the same as domestic flights with no passport or customs controls at either end) he has decided not to go outside on this nice warm summer day but to remain airside for the entire duration of his stop and has paid an unspecified amount to purchase lounge access so he can spend the entire 8 hours sitting in this airside lounge. That is of course his choice but would not have been mine. I also can't help thinking that somebody who travels as often as Cahill should normally have some means of entering a lounge (credit card, frequent traveller status card, priority pass or similar product etc) without paying for such access. But would he be allowed in for an 8 hour stay? If he had been travelling business class, rather than economy, aboard the onward flight I wonder if he would have expected to be allowed into the lounge 8 hours prior to the departure of his flight? We do not see the start of his interaction with the lounge staff just an edited portion of his conversation. We have no idea of what was actually said to him. Was he told that he was too early and to return closer to flight departure? Was he perhaps told that he could only enter the lounge once and if he changed his mind about sitting there for 8 hours and decided to go outside after all, he would not be able to come back in to the lounge a second time? We don't know but in any event his comments to the lounge staff about it being a 'scam' (a very strong choice of word) were not helpful to his position. It is almost as if he was provoking the lounge staff to react in a way that would come across as their being rude when he filmed it. There are so many unusual aspects to this that I suspect his situation may have been almost unique. The decision to travel on the short journey from Berlin to Paris via Luxembourg with an 8 HOUR transit stop. The decision to fly the first sector in business and the second in economy. The decision not to go out during the 8 hour stop but to spend the entire 8 hours sitting in this airside lounge. The decision to purchase the lounge access. The existence of this unverifiable 'entire duration of the transit' lounge access product with 'entire duration' specified. I have little doubt that the lounge staff were surprised by a passenger turning up at the lounge 8 hours prior to the departure of his flight and passengers with 8 hour transit connections at Luxembourg airport purchasing this product and intending to spend 8 hours sitting in the lounge must be very rare indeed. Cahill may well have been the very first such passenger. Perhaps they thought HE was the one trying to scam THEM by expecting to sit in their lounge consuming their food and drink constantly for the next 8 hours! To me Cahill is making a mountain out of a molehill and is behaving like a spoilt child having a temper tantrum.

@emmawatson2969

17 күн бұрын

@@Alex_Coaster_Adventurer He wasn’t reviewing the city ergo the need to checkout the lounge access!His video is about reviewing the airline !!

That lady should not be working for the airline!! Disgusting

@johnl4933

22 күн бұрын

And what about the airline's behavior?

@karenrogers9034

22 күн бұрын

Dont Mess with British Airways Staff in Cabin they Win My award for Rudeness and Not a One off its 99.9% of cabin staff ,Virgin are Better and Emirates Win on customer Care award from me

@grapesofwrath1984

22 күн бұрын

That lady is exactly working as expected by the airline.

@amschelmayer.7092

21 күн бұрын

Minions!, calling a monster 'lady'.

@Piusplac

20 күн бұрын

She repeated everything is about company rules, guess just very bad management on the airline side - employees nowadays can't decide too much on their side.

She created a great exposure for the brand 😂. I guess they will realize it now when the video is out. What really amazes me is the fact that she says , yeah you have purchased it online but that’s why I’m here to inform you that you cannot access the lounge. 😂😂 That is soooo bizarre.

@Alex_Coaster_Adventurer

19 күн бұрын

For me there is a difference between being responsible for something and being accountable for something. Is she responsible? Yes, she’s responsible for lounge accesses (which means to also report issues in processes and drive changes in these processes) But is she accountable? I don’t think so. The airline is accountable. Based on that, I think asking names and trying to publicly shame one person is disproportionate.

@glamdolly30

18 күн бұрын

@@Alex_Coaster_Adventurer That individual works in a front-facing, customer service role for a commercial airline - of course she should provide her name when asked for it! She wouldn't even provide her first name, only her staff number. That is ridiculous, unprofessional, and frankly shady. If you are not willing to give your name and be fully accountable you should not be in that career, end of story.

@andybrown6981

18 күн бұрын

@@glamdolly30 Maybe she saw there was a hidden camera and a guy pointing finger at her just freaked her out.

@glamdolly30

18 күн бұрын

@@andybrown6981 Nah - she would definitely have made a huge deal of it if she knew he was filming him. She never mentioned it, because she didn't know. Even putting the most positive spin on this woman's conduct, she was inexcusably/unnecessarily hostile and abrasive to a polite, paying customer. Her smirking only confirmed how unprofessional she is!

@MMLL369

17 күн бұрын

@@Alex_Coaster_Adventurer I think the supervisor lady was just dumb, she could have gotten away by calling her superior to resolve such non-routine situation. Instead, she exercised the ultimate power of her position by asking the guest to leave the premises, she totally owe it to make it on national news. Smart bosses seldom admit being the boss when facing customers, it gives them enough leeway to navigate situations.

Flew Luxair twice on the London City- Luxembourg route. They were a great airline in my experience, it's a real shame they're destroying their own reputation by threatening to sue over a review. Surely it's easier to just apologise and troubleshoot the issue/issue a refund.

Awful service at the lounge. Supervisor didn't understand (and ignored) the terms under which lounge access had been bought. I'd ignore the threat of being banned by LuxAir as I can't see a reason to fly with them again. As for the threat of sueing for posting a video - they don't have any case. They're just running scared.

I was thinking of booking with Luxair but on the basis of how you have been treated - and the refusal to offer a refund for a service they prevented you from using - I will instead fly with British Airways which, incidentally, is significantly cheaper. If this is how they treat Josh, I dread to think how anyone not reviewing their services is going to be looked after. A brilliant review!

@madaboutsnooker147

22 күн бұрын

Be careful with British Airways in certain situations. Their ticketing system has glitches with s7 airlines partnership. Made a rebookinh of a flight with s7 via BA telephone and because my ticket never showed up in the mail, neither in spam, I never got a new booking code and came to kazan airport and they said 'niet no ticket'. Ended up getting on by bullying them and not realizing how stupid that was in Russia but ye... 2012... Rebooking in domodedovo plus phone bills ended up costing me 2-3000dollars. And BA never acknowledged the issue caused by them. They gave 10000avios and laughed in my face. Had I had the followers on KZread like I did my music, I would actually have made a video about it. Never BA again. Or s7.

@melrosetait

22 күн бұрын

@@madaboutsnooker147 I agree that BA is not perfect. I had 400+ Avios disappear from my account and it took a long time and lots of calls to get them back. But this Luxair scam is far worse than BA incompetence.

@Mila.lxmb17

21 күн бұрын

it usually is not like this, she was just rude, the airline is great indeed!

@melrosetait

21 күн бұрын

@@Mila.lxmb17 So why did it threaten to sue Josh if he repeated the allegation?

@Mila.lxmb17

21 күн бұрын

@@melrosetait they wouldn’t do that, that lady was just not nice

She was so rude, I can see the smile of satisfaction on her face. I will never fly Luxair

A few years ago, a luxair gate agent tried to argue that my national ID card wasn't good to travel through Europe. I told her that if she had a problem she should argue with the border police officer who let me through and with Luxair who allowed me to use that ID to check in.

Please refrain from acting superior or self-righteous if you criticized Josh for embarrassed the supervisor. Consider how you would feel if you were in his situation - being insulted and rejected after already paying for lounge access. Wouldn't you be upset and have your mood ruined, especially considering that you should be treated as a VIP in the lounge? It's always easy to talk, but when it happens to you, you might jump or scream even louder than Josh. Josh, you showed your gentlemanly nature by not raising your voice or getting angry at her foolish behavior, but instead staying calm, i salute and support you ! You're our man !

Seems their PR team is taking notes from Qatar

@sdfft820

22 күн бұрын

Qatar is a country that houses the head of a terrorist organization.

@Ryanhothersall

22 күн бұрын

Unfortunately yes.

@Anderten1989

22 күн бұрын

Maybe they are all out off the same clown factory? :D

@WhiteAngel14ProMax

21 күн бұрын

Maybe from Lufthansa

@dongiovanni8899

19 күн бұрын

Star Alliance?

This is really the stupidest thing an airline can do. The " good thing" is that the airline is so insignificant that you can ignore it in the future.

@HusseinDoha

17 күн бұрын

But the guy was childish!

@trevorhart545

17 күн бұрын

@@HusseinDoha What a load of Coddswallop you post. The LuxAir girl was RUDE, she had the paperwork and IF it was sold in error she has just 2 options. 1. Let him Use the Lounge OR 2. Pay him back what he was Illegally charged PLUS Compensation for LuxAir FAILURE. She chose to be a NASTY PERSON and so have LuxAir. Hussein Doha are you the CEO or CFO or PR Head of LuxAir?

When they make it very hard to find the lounge itself, you know it’s a hustle 😅

13:09 what an awesome person your patreon is!!! He saved your day I’m sure by coming to your rescue. What a good deed. I hope he gets many kind returns!! 👏👏👏👏👏

@Justicia007

10 күн бұрын

I think it's so awesome that he hangs out with a patreon follower! Fun. Sorry about the rudeness of Luxor, Good for you for standing up to them

Thank you for standing up to these corporate bullies. You are the customer and deserve to get what you pay for. They needed to apologize and refund you! How dare they turn around and play victim!

Hi Josh. You made the national news channel RTL here in Luxembourg which is how I came across your experience. Really not good publicity for Luxair. And you’re so right about the signage at the airport. Let’s hope they learn from mistakes when the new terminal opens.

@Alex_Coaster_Adventurer

19 күн бұрын

He's right on some points. However I think his reaction is not proportionate. The lady at the counter is not accountable for lounger policies she was trained on, she shouldn't be publicly ashamed. I'm also Luxembourgish and filming someone working is not legal in our country. Again, he has some points but his way to deal with the situation is disproportioned and also illegal.

@Planesarecool124

19 күн бұрын

@@Alex_Coaster_AdventurerI disagree with your point. He paid for a service he deserves to get it! He also blurred out her face so he was being very respectful as well.

@Alex_Coaster_Adventurer

19 күн бұрын

@@Planesarecool124 he does deserve to get it, that’s true. What’s also true is that the front desk agent probably made a mistake (I don’t know their policies to the letter, nor do I know the entire context). Making a mistake is fine, being publicly shamed for it is not. There is enough physical cues to be able to recognise the person. If he really wanted her to stay anonymous, he shouldn’t point the camera at her or only include the vocal from the recording.

@nishwithdilani

19 күн бұрын

@@Alex_Coaster_Adventurer She looks like encountering similar situations quite frequently. So, I think she should have prepared a better response than the blunt refusal. Waiting 7 hours in a boring airport is not a joke, so being the interface for the company she should have react more professionally. That is not a local seven-eleven. That is THE Lounge of an International airline. And... 7 hours Lounge time for 1 hour Business class trip? ..that also looks like trying to scam the airline.

@Alex_Coaster_Adventurer

18 күн бұрын

@@nishwithdilani I don’t know the full context, that’s why I don’t want to blame the lady at the counter. 7 hours in Luxembourg tbh there are better things to do then staying at the lounge (that is small). Besides drinking some crémant, there is nothing to do.

1:42 The problem isn´t that germans aren´t efficient and well structured. The problem is that everything becomes more and more over bureaucratic. You pretty much have lists for protocols for different forms that serve no purpose but to create an artificial reason to give a job to a chair warmer, while also making sure that any efficiency flies out the window as any process is bogged down with unbelievable irrelevant horse manure.

I suspect they found that a lot more people were staying in the lounge a lot longer than anticipated and therefore consuming more food+drink, etc., and then "they" decided to backtrack via the front desk refusal and hope that passengers would let themselves be fobbed off. Absolutely disgraceful, customer-unfriendly and seemingly fraudulent behaviour. While that tactic may work with some nationalities, the Germans are more than happy to make a fuss and complain. I will not be flying Luxair, ever.

I hope that Luxembourg's Grand Duke Henri was watching this to see how Luxair is portraying Luxembourg in the eyes of visitors!

@N0N4M30

20 күн бұрын

Man couldn’t care less 😂

@dongiovanni8899

19 күн бұрын

is he an elected leader?

@simonsmith8974

19 күн бұрын

@@dongiovanni8899He’s a monarch

@danganbeg7225

19 күн бұрын

​@@simonsmith8974Ah! One of those leeches!

@maxlunatic6545

19 күн бұрын

Who cares - lux is just tax heaven for UE. It is non country

So first they admitted they were wrong and wanted you to use only a part of the service you paid for and after you politely declined for good reasons, they threatened you? Sounds like a fun bunch of people at Luxair. I'm curious on how this will evolve. Especially because they are definitely in the wrong. Neither the booking site for paid lounge access nor the terms and conditions mention a time limit for lounge visits. Just the opening hours.

@tritonlandscaping1505

21 күн бұрын

just empty threats and a dumb move driven by ego from their leadership.

To be fair, and regardless of whether or not she was right on the merits, I would also not give my name to someone who is filming and recording me.

@stephenwhitfield2679

2 сағат бұрын

Businesses film and record you all the time and you give your details to them.

24/07/2024 The dispute between Luxair and aviation KZreadr Josh Cahill has been resolved, after the Luxembourg carrier apologised to the content creator in a letter following a row which saw him banned from the airline’s lounge. Cahill, 38, had documented problems with lounge access at Luxembourg Airport in a KZread video and published it despite threats of legal action from Luxair. Since then, over 400,000 people have seen the video. After a week and a half, Luxair has relented and apologised to Cahill in a letter, he told the Luxemburger Wort. In addition to the apology, the airline also refunded the KZreadr’s lounge pass

Wow! This woman was super arrogant and on a massive ego trip. Interesting to see that the airline acknowledged that they were wrong and later sent you a warning letter. I'm sure she lied about the whole incident to save her face and said you harassed her or such nonsense, she looks like a MASSIVE KAREN! I'm sure we will see a Sam Chui "Luxair - World's Best Airline" video in the upcoming weeks as he always does when you showcase these gangster airlines (hello Qatar).

@mholtebeck

22 күн бұрын

@@SilverfoxJBI’ve never watch Sam’s videos.

@p4n23r

22 күн бұрын

​@@mholtebeckDONT, he being paid by the airline.

@madfinntech

22 күн бұрын

Yeah. Good he got it on video.

@thilomanten8701

22 күн бұрын

Can Sam Chui then called the "beach" of the airline industry!?

@b0tterman

22 күн бұрын

She's really on a power trip. You know those arrogant morons who have a small job and they go on a power trip to make themselves feel superior. Who made her so miserable in her life that she has to take it out on others? Sad.

Maybe Sam Chui called them ahead of your arrival to deny you entry! 😆😆😆

@joanneroberts855

22 күн бұрын

😂😂

@jdejde6015

22 күн бұрын

And he got 100 usd for this and guaranteed access to the lounge

@Aranjuezman

22 күн бұрын

😂🤣🤣🤣

@cyrilkatatak2267

22 күн бұрын

Sam is definitely one of those working with the airlines.

@suave-rider

22 күн бұрын

Sam is basically a fraud and a shyster.

Absolut richtig, lass Dich nicht erpressen. Solche Reviews sind wichtig, weiter so!❤

Cancelled my flights. Disgusting behaviour.

Easy Ban with this kind of staff working for them..... word will be spread ! People like this arrogant "karen" brings ground staff a bad name ! SHAME and hope she gets fired I honestly want to get to that lounge just to meet this "Karen" , to put her in place!

I will never consider flying Lux Air after the experience you had with them!

Josh - I know this is all part of the job so to speak, but I'm sorry to see that you had to go through that. She was extremely unprofessional as all she would have had to do was smile, let you in, and check with the appropriate person running the website to make any necessary changes to get things aligned. It should never have come down to misleading a customer. Embarrassing to LuxAir on a couple of levels, starting with the fact that they have people on staff who behave that way. It's a failure to establish a good management culture.

To read through all the comments , well most, to be honest, made my day. So many people complaining about LG without having heard of them before ( why should you if you don't use LUX as it is an O&D airport ) or having flown with them in the first place. 😄 I have flown with them many many times and always had a pleasant experience, but I agree that the lounge staff can be, at times, a bit more reserved. I don't care who's right or wrong in this one, I'm not defending either position, I just find it amusing reading through the comments. Now crack on keyboardwarriors, I want to hear more of never using an airline you didn't know existed before this video.

As a seasoned flight attendant who has seen it all, Josh, hear me out. Never argue with the agent, even if the agent is wrong. You have everything in writing!! Always book using a major credit card because the credit card company will fight for you, using Purchase Guarantee Insurance. I'm sorry this happened to you!! Luxair screwed up, and the agent has strings attached. Yes, she could have phoned a supervisor!! But the best thing to do is file a dispute, and use video footage as proof. LOVE your channel, bro!!

@Christopher-th5m

20 күн бұрын

Filing a dispute is useless! When you have a layover you want to use the lounge you have paid for. You don't get that time back. Filing a dispute is a waste of time.

@goytabr

20 күн бұрын

@@Christopher-th5m, yes, you won't get that time back, but at least you will get your MONEY back for what you paid and didn't receive. I would agree with you if Josh were flying all-business class and had guaranteed lounge access included with his class of service, so he wouldn't have paid anything extra, and then were denied access for obscure reasons, but in this case he paid EXTRA for that, and not delivering what one paid for is illegal anywhere in the world.

@frankb1

20 күн бұрын

I agree not to get into an argument with an airline agent because you are potentially making a simple breach of contract into a more complicated situation. And by "file a dispute," I assume you are talking about filing a chargeback claim with the credit card issuer.

@atnl123

20 күн бұрын

I agree. And never reply to their messages without consulting a lawyer first. You have nothing to gain by that and are only furnishing them with ammunition they can use against you. In a legal dispute, every word counts and can potentially be used against you.

@stuartb3609

19 күн бұрын

@@Christopher-th5m Apparently you can’t book this as a single trip, only as 2 flights, so if that is the case it is not a ‘transit’ or layover. He in effect turned up 8 hours before his flight. Most lounges do have a time limit due to crowding issues.

Your review about Luxair and Luxembourg Findel airport is spot on, rude staff and airport beyond capacity.

@Alex_Coaster_Adventurer

19 күн бұрын

Tho, no employee deserves to be publicly blamed.. blaming the airline and the airport is fine, blaming one person is not.

Right at the start, you ask "have you ever heard of Luxair?" Well, yes, they used to fly a single DC-4 into LGW in 1962 and then in 1966 they bought two new Fokker F-27s which did daily flights into LHR instead.

It’s nice you mentioned the direct connections to Johannesburg in the 70s. With my parent we flew that Luxavia flight ✈️ in 1978. The back half of the cabin was stowed full with goods, held in place with a cargo net. Let me not think about what would have happened in case of an accident…

Quite rude lady indeed, but your start of the conversation was not exactly peaceful either… That probably didn’t help things

@NathanBeveridge

8 күн бұрын

I suspect that it looked like that because of the way it was edited. It seemed like maybe he wasn’t recording the beginning of the conversation and then when he was refused he started recording the interaction. Without the first bit it looks like he came in heavy, I suspect he didn’t though. It looks like this was a “hold on… let’s be clear on what you just told me a moment ago (with the camera running)” sort of moment of astonishment 😮

@sigma_z

5 күн бұрын

It looked like you were combative and instigated the aggressive behaviour. People working in the airline industry do not get paid enough to listen to or deal with people's aggressive behaviour. Unfortunately, it looked like you were/are salty for not getting your way even if there was some misunderstanding. Never assume someone's behaviour if you don't look at your own. Maybe you have a social media following but that does not entitle you to anything more than the average person.

@gillesblanchard1699

5 күн бұрын

@@sigma_z Tu fais parti de Luxair?

Luxair just made a whole lot of people's list of airlines to avoid at all costs. To move the focus away from the utterly rude staff at the lounge, it's the airline's down right lies in their T&Cs that is the real shithousery here!

@Alex_Coaster_Adventurer

19 күн бұрын

The airline in itself is very good l tbh. The flight attendants are amazing, the food is great and there is a good care for everything related to the flight in itself. But it’s true that the lounge is an issue (I have also been refused).

@NotchNate

18 күн бұрын

Yes, all the 12 years old that watch this video will really do a dent in Their economy.

Josh that was a tremendous breakfast for a 80 minutes flight!

I am kind of shocked, it's crazy how experiences can be so different. Because I took this exact flight several times (back and forth between Berlin and Luxemburg) and I am always perfectly happy with price, board service (despite the short flight, they provide decent food and drinks for free), and yes the staff I so far always found very friendly too. I also never had to wait long at all at security in Luxemburg or Berlin (MAX. 5-7 minutes, but usually more like 2-3 minutes) nor were ever more than 1/3 of the seats at my gate occupied. And again, I am talking about the exact same flight back and forth between Berlin and Luxemburg. However, granted I never tried to enter any of their lounges xD

It´s just funny when a German youtuber and the German speaking staff at the lounge communicate in English 🐸

@Canleaf08

22 күн бұрын

In LU it is much more complicated. Officially it is French spoken. But might see some shops which only serve you in German, Letzeburgish or French. But not an excuse for bad cust service.

@supot2523

22 күн бұрын

@@Canleaf08 actually French, German and Lëtzebuergesch are the official languages. - Though a decent part of the "lower working class" people are hired from France, thus mainly French spoken in these situations.

@gatopreto

21 күн бұрын

Just been to that lounge last week and they spoke German with me

@DovidM

20 күн бұрын

@@Canleaf08Office workers seem to know English well. However, that cannot be expected of every line of work.

@N0N4M30

20 күн бұрын

@@Canleaf08French is NOT THE OFFICIAL LANGUAGE !!!!!!!!! It’s LUXEMBURGISH !!!!!! Stop spreading misinformation

Banned from the US, banned from Qatar Air, banned from Luxair. You know you are doing it right.

@emptywig

22 күн бұрын

Wait, he's banned from the US? I didn't know this? Why?

@davidwebb4904

22 күн бұрын

@@emptywig bec hes visited “forbidden” countries. Thus he is now An Enemy of the State.

@matthewb9824

22 күн бұрын

@@emptywig, because of his trip to North Korea and other sanctioned countries (I think also Iran), the US authorities will not allow him - or anyone - into the US if you have visited one of those sanctioned countries.

@nobbi73a

22 күн бұрын

@@matthewb9824 normally it is not a problem, the only thing is that you cannot use ESTA for entering the US, but you have to apply for a Visa, which is more expensive. But it is possible.

@DannyMacart

22 күн бұрын

If josh is banned from USA why is Sam chui not banned as well ?

Thank you Josh for sharing how you were treated by Luxair which helps other international travelers like myself know which airlines to avoid. You do the traveling public a great service!

Credits to Josh for releasing a candid review on crappy services such as this while denying your access to the lounge.

Any reasonable supervisor would have agreed to an exception in your case, especially after admitting that there's likely been a miscommunication within the airline on how the lounge access should be offered online. Completely pointless to become so hostile and dismissive against one person. What's *one* more person in the lounge going to do, compared to staining their reputation as an airline like this?

I know you can't show her face, but I do wish we could see her face. Thank you for exposing their scamming act and arrogant staff. You've done the right thing. Everyone should boycott this airline.

@joanneroberts855

22 күн бұрын

I'd recognise her,don't need the face😂

@henkjanvanraikonnen5073

22 күн бұрын

@@joanneroberts855🤡

@leodjondo3489

22 күн бұрын

That's fair, if she doesn't want to give her name, as a manager, I don't respect her enough to hide her face lol

@hendrikschuur9755

22 күн бұрын

See her face????????NO THANKS.

@leodjondo3489

22 күн бұрын

@@hendrikschuur9755 hey that's rude, she was born like this 🤣🤣🤣🤣🤣

Josh, thanks! I had so many similar experiences with the rude luxair lounge stuff. I am flying a lot with KLM out of LUX, since I’ve platinum status and this is the partner lounge, I am entitled to have access. However the lounge stuff is so often unaware of the access policy and I was so often denied access. Luxair really needs to improve their staff.

Ive used Luxair a few times and they always have been very nice. However im talking strictly check in and crew, as I only used them in economy.

I love the few occasions when Josh gets genuinely angry. It's like those scenes in a movie when the quiet nerdy guy is pushed too far by the evil bullying biker gang, takes off his glasses, shrugs, walks back in to the bar and annihilates the entire gang in an orgy of spectacular shitkicking violence.

@elizabethgregory7998

22 күн бұрын

😂😂😂

Well done Josh. My experience of mixing Economy and Business Class is that it's pretty much a complete facade. When you fly Business, you can tell many staff simply pretend to make you feel special because they have to. The moment you stray close to the boundary between Economy and Business you see their true colours. I used to commute weekly between Zurich and Heathrow on Swiss. I always flew Business. I used to change clothes to travel from work attire to something much more comfortable. I was always singled out to check my boarding pass whilst approaching the lounge, or express security lane, always with a stern looking frown based on the assumption I was lost cattle, or trying to chance it. The immediate switch of attitudes used to stick in my throat. I have absolutely no issues with showing my boarding pass to access Business Class services, but it was the crap attitude until I did so that got up my nose. Ditto British Airways. Except on British Airways, I have found that the ground staff maintain that indifferent attitude even once you have shown them your boarding pass. I have never expected anyone to bow or doff their hat simply because I am a Business Class passenger, but it's the arrogance they seem to show to what they think is an Economy passenger that gets up my nose. They seem to forget that even as an Economy passenger you have usually still parted with a significant amount of money to travel, which does not entitle them to speak to you like a piece of luggage.

21 күн бұрын

That change from business clothes to casual is key. Airline and airport staff treat you accordingly. I had a similar experience with United Airlines in Chicago. I went to the bathroom and change clothes, and the treatment was different. They assume about you according to how you look. They are all the same. No matter the airline, airport, or country.

@MM-oz9bi

21 күн бұрын

Unfortunate. What they fail to realize is both are Business and Econmy are paying their salaries. Their attitude only creates a bad expereience, which in turn loses customers to better customer focussed providers.

You need to sue the airline for fraud and harassment, also the woman and her supervisor personally. Hopefully you win and can buy out the airline.

Shocking by Luxair, first by that supervisor enforcing that scam, then hiding her name badge & refusing to verbally give her name. Then upper management had a great chance to rectify the situation, but chose threats if Josh revealed his findings to the world. They are shameful and seemingly not embarrassed that they have been caught out. Deary me, well hopefully the public stop using this 🚿 and they go out of business🤞. Great video as usual Josh 👌

@si2u263

15 күн бұрын

@@luxair1997andTAP appreciate your reply, but my friend the camera never lies 🤷.

Thank you for this. I will post this on 'X' , and I will never go near this airline. Ever.

Josh CAHILL is Fire. You cant bring him down, you cannot change his honesty!

What bad service at the lounge. So glad you we're intimidated by their threats and posted this video.

F Luxair, threatening you?!! Expose the criminals.

Note to self: 1) Ban LuxAir 2) avoid Luxembourg airport

I'm from South Africa and when I was a kid my dad booked us on Luxair from Johannesburg to Luxembourg. The B747SPs only had passenger on the upper deck while the entire lower deck were for cargo.

@SenseAll

20 күн бұрын

Interesting.

@andrewknight665

19 күн бұрын

Interesting? In what way?

@tstieber

19 күн бұрын

​@@andrewknight665 it seems so unusual to have a long flight that's mostly cargo and relatively few passengers

@carolynpetrie6266

19 күн бұрын

@@tstieberwhy? Better to have a full aircraft and get paid to carry goods if they’re aren’t enough passengers. It would be different now with health and safety issues.

@AlexandervonKoslowski

19 күн бұрын

Two airlines were flying from Luxembourg to South Africa. Luxair as a passengerflight and Cargolux, provided passenger service on the upper deck. Until 1990 Cargolux was offering this service to their destinations served by a 747. During the Apartheid there was not too much traffic to SA and SAA had no overflight rights for several states in Africa, they had to fly across the Atlantic, with a fuel stop in Las Palmas or the Capverdian Island. (SAL) So the flight from Luxembourg was attractive also budget-wise.

When it comes to gas lighting Luxair gets a 10/10, but for customer service Luxair gets a 0/10☹.

I feel like I missed something. The lounge part seemed to start right in the middle of the conversation, and opened with you talking about scams. You were blaming her for a corporate policy, and kept trying to somewhat bully her into giving her name although she gave you her number, which would identify her. I didn't see her smiling or laughing at you, maybe I missed it.

@egongold3943

14 күн бұрын

Fanboy detected!

@brandonsmith666

14 күн бұрын

must be ceo of the pos airline

At some point, we are gonna have a list of airlines that have banned Josh. it speaks volumes with how greedy they can be.

@jeffies2821

22 күн бұрын

Or what a jerk Josh is

@oftersent1537

22 күн бұрын

@@jeffies2821Why would someone be a jerk for wanting what they paid for?

@rolandkoreman5676

22 күн бұрын

Give it few years and there will be a list of airlines that haven’t banned him😂😂😂

I've heard of LuxAir before, but for some reason I remembered it as a cargo airline 😅 In any case, thank you for showing us the true colors of yet another company. Sorry you had to go through that.

@paulappleyard2826

22 күн бұрын

That's CargoLux ;)

@k9killer221

22 күн бұрын

I have never heard of Luxair, but CargoLux is quite well known, as Paul has mentioned.

@cecedabo

21 күн бұрын

@Symptomless_Coma_no

Been living in Lux for 15 years now. A lot of them are super arrogant….

@christopherzhao3135

14 күн бұрын

Tiny country😂😂😂

@SterileNeutrino

14 күн бұрын

Really?

@mmadmic

13 күн бұрын

@@christopherzhao3135 They have nothing to be proud of, no history, they just exist because their neighbors considers them worthless and therefore Luxembourgians consider they are super strong because they never being really annexed or invaded, but not because they are strong only because they just don't worth the cost of being attacked from their neighbors point of view, even if the invasion, annexation or even destruction had taken only 2 hours.

@mmadmic

12 күн бұрын

@@christopherzhao3135 Small **** big ego to compensate.

@matthewmic12345

9 күн бұрын

I completely agree with you. Fun fact: nobody is rich in this country! Nobody owns a yacht, Bentley or has a private jet :)

Finally somebody is exposing Luxembourg! I can only confirm that customer service and manners are practically non-existent there. Don't ever waste your money going to a restaurant for example! Their feeling of superiority although they have no rich people living there is mind-blowing. Btw their airport is a mess.

Hey) what a difference 58 years makes!!! I flew Luxair to Johannesburg in June, 1966. What a great experience we all had. Super service, good food, free drinks and smoking on board was allowed then (not me though!) Gatwick to Luxembourg to Barcelona - Day 1. Overnight stay included in ticket. Day 2 - Barca to Luanda. Another overnight stay. Day 3 - Luanda to Johannesburg. All aboard a Lockheed Super Constellation - 4 x18 cylinder piston engines; cruise speed 550 kph; ceiling 7,300m. A long flight, but comfortable, luxurious and very enjoyable. ps. the flight and cabin crew were brilliant hosts the whole journey....

You're one of the best, if not, the best airline reviewer. You're honest and it's really appreciated as you make a difference. ❤

Scammers never like it to get exposed.. Hi LuxAir 🚩

Well done! Well done for not being a sell out, well done for standing up and making them accountable! Shame on them, and that woman is truly horrible, who does she think she is? Shame on the airline

@philosopherlady434

16 сағат бұрын

Just adding, they are thieves.