Here is my list of the 10 Worst eBay Scams: kzread.info/dash/bejne/ap6L062RabO0qqg.html

When something like this happens, definitely take the time to 1st report the buyer to eBay & 2nd block the buyer & 3rd work like hell to get the feedback removed! I despise scammers! 😡

The 11 thumbs down were from Ken and his 10 prison inmate friends.

The worse thing about this whole story is that eBay facilitates this. I was scammed and looked at the "feedback left for others "Out of 50 feedbacks left 70% very negative and I could see from the replies that he had been given full refunds etc etc. This guy was a vindictive hard core scammer. The most annoying part was not that I had been scammed, not that he had scammed dozens of other people over a period of two years, but eBay's complete indifference. I have never known anyone who has been banned for serial scamming against sellers.

@richardsutton01

3 жыл бұрын

As long as they continue to make a profit, eBay do not give a damn. I sell and buy on eBay on a weekly basis and have done so for 20 years. However, you always have to be aware that you are on your own and factor in the cost of doing business on eBay.

I have been selling on ebay for 13 years now. So many scammers now made me stop leaving feedback unless I get positive feedback first. If bad feedback is left I mark Beware Sellers on their feedback that way other sellers will see they're not alone..

@jamesramirez5276

3 жыл бұрын

Great Tip!

@ronparks2623

3 жыл бұрын

@@jamesramirez5276 I had a buyer from Alaska 2 months ago buy a rare Japanese vase that came with wood crate. The guy had cried for the best price which I gave him. I had not left feedback remember. So after 3 weeks after delivery the guy contacted me and said wood crate had a little damage but vase in good condition.. he complained in 3 paragraphs mind you 3 weeks after delivery. My response was the vase is good as you stated what do you want? I said we are both not happy so file a claim with ebay and return. Never heard back from him until he left me great feedback a week later. I have vases he was interested in but I blocked his butt lol. He is another scammer wanting items for free.

@jamesramirez5276

3 жыл бұрын

@@ronparks2623 it is a a learning experience for sure. I read up as much as I can to learn about running an efficient eBay business, so thanks for sharing!

@ronparks2623

3 жыл бұрын

@@jamesramirez5276 thanks James..I'm from Dallas and live in Thailand selling on ebay. Take care.

This is why I can’t bring myself to sell on eBay.

@SamsonTV

3 жыл бұрын

Yeah overall I love selling on eBay but buyers like this turn new sellers away from the platform unfortunately. Thanks for watching 👍

@gaarcemail

3 жыл бұрын

it's too far in between, your missing out on a lot of easy income, just because of a few possible scammers.

you never give him another item unless he asks for refund just take the bad feedback

What an amazing young man you are, your parents must be very proud.

@SamsonTV

3 жыл бұрын

Thankyou for the kind words Pete.

I wouldnt have even sent the replacement shirt. You included measurements so this wasn't your fault at all. I would have just told him sorry it didnt work out, send it back and once I receive the original shirt I'll refund or send a replacement. I believe that's more than fair. I wont bend over backwards to make a customer happy unless its truly my fault. (And then of course I want to do whats right) I wish more sellers would take that attitude as it would discourage scammers.

@Malabus73

3 жыл бұрын

I wouldn't have sent a replacement either.

I respect your honesty and integrity. Great seller!

@SamsonTV

3 жыл бұрын

Thanks! I appreciate that.

You are a well composed, respectful young man that presents issues that make most people livid in a calm manner. Dispute criminals AKA like Ken you do it in style. Your business skills will give you the winning edge and you will grow and grow your business

@SamsonTV

3 жыл бұрын

Thank you so much for the kind words. I appreciate the support!

I feel so bad for these sellers! Hope eBay can fix this soon.

@SamsonTV

4 жыл бұрын

Definitely, eBay really need to protect sellers more.

eBay simply do not give a damn. I've had such a poor experience over the years with trying to get eBay to remove obvious scammers that I've come to the conclusion that eBay are the biggest scammers of the lot. Having said that, I regularly use them so have learned to write-off the hassle as part of the cost of doing business on eBay over the last 20 years.

I ordered a t-shirt on ebay... It was from a good seller (I always check)... It was delivered dirty and wet, but the packaging had been damaged in the post... I left the seller a good review, but messaged the seller to let them know about it. They were going to replace it, but I said hang on while I wash it... if it washes ok theres no problem. It washed up ok so no problem... I mean it wasnt the sellers fault the plastic wrapper was damaged in the post, and somewhere along the line it got dropped. Why can people just be honest and try to treat people with decency and honesty!!!!

All you can do is offer the refund. I have had this problem on a $250 item. I simply gave him a refund and told him to keep the item free. Best to NEVER DEAL WITH ANYONE THAT HAS LEFT ANY NEGATIVE FEEDBACK NO MATTER HOW MANY PURCHASES THEY HAVE MADE.

Australians are the nicest people on Earth. Its my dream to visit the beautiful country Australia in the next couple of years.

@SamsonTV

4 жыл бұрын

I appreciate you saying that, I love my country and recommend anyone pay a visit if they get the chance.

@KameraShy

3 жыл бұрын

Aussies throw the best parties

I had a similar issue. After seeing your video and checking the left-for-others on my customer, I saw that this person had also left several negative feedbacks. I will take your excellent advice to avoid this in the future. Thank you!!!

@SamsonTV

3 жыл бұрын

Yeah it's really important, especially for buyers with low feedback. Thanks for watching!

Thank you so much for teaching me this before I have it happen. You're a great teacher and much appreciated.

@SamsonTV

2 жыл бұрын

You are so welcome!

A Ebay Troll.The modern version of the injured pedestrian you never hit with your car but still got sued . My friends in Florida during the 1990s had to deal with this insurance scam.Just moved to Ebay on a smaller level. Using Ebay buyer response as hostage against established sellers I'm 53 and have had few issues with sellers or buyers . The best fix was when in the late 1990s I purchased a mini disc recorder from LA. It was a language barrier because it was LA's China Town and it to 1 hour through broken English the problem was resolved and mini disc recorder was sent. Im 53 now and have been lucky not to deal with this issue but always a concern. Good Video 😎

Just came across your You Tube page today. This video was done very well and was very helpful to me. I just subscribed today. Thank you for helping me and others. Hope your page continues to grow!

@SamsonTV

3 жыл бұрын

Awesome! Thank you!

Had this so many times now. This is why I can’t bring myself to sell on eBay.ANYMORE

@FLIPMODE630

3 жыл бұрын

Same

Thank you so much for this info - really helpful for other sellers! I had a similar incident with a woman who purchased a pair of high heels from me, she said I sent her a pair of size 7s despite them being a 6.5 - she demanded a refund for the item, but I asked her to send an image of the shoe size! She had the nerve to find a different pair of shoes that were size 7 and sent me an image of them. I knew the image was not of the shoes I sent her so I confronted her about it and reported it to eBay and she never bothered me again! I also always track items.

@SamsonTV

4 жыл бұрын

Thanks for watching, that sounds like a frustrating experience. Glad you were able to work it out and report it to eBay though.

@brentbradley6711

3 жыл бұрын

block them too

@chenks54

3 жыл бұрын

I don't suppose eBay bothered to suspend her account did they? .. and that's another thing. When buyers are caught doing this, not only should their accounts be suspended, but that suspension should be added to their profile and stay on there for at least 3 years. Since this is 'virtual shoplifting' , before the suspension can be lifted they should provide verifiable photos of themselves to go on their profile (stores take photos of persistent shoplifters don't they?). That might deter buyers from scamming sellers as friends and people who know them will see them for what they are .. thieves!!

That was something very much appreciated. This is why they say buyers beware. But in your case it is sellers beware. Sorry about your scammer incident. Well what goes around comes around and he will be hurting when he gets the very same treatment done to him. Good luck and wishing you more sales.

Great video. Thanks for sharing your story. It's unfortunate we have to deal with unscrupulous people like that some times. Hopefully eBay can improve the way they handle these matters when sellers are being scammed.

@SamsonTV

3 жыл бұрын

Thanks for watching! I agree, eBay need to do a better job protecting sellers.

Damn, great info brother! I’m sorry you got scammed!

@SamsonTV

3 жыл бұрын

Thanks man, definitely an unfortunate situation.

The problem with checking the feedback that a suspect seller leaves for others, is that many sellers don't leave any feedback for anyone period. A lot of buyers are simply not good ebay citizens. I've personally made about one hundred ebay sales, but only about twenty percent ever bother to leave feedback. I've left feedback for every transaction as buyer or seller as an ebay member myself. The feedback system doesn't work if buyers don't participate.

@SamsonTV

3 жыл бұрын

I agree, buyers need to be prompted to leave feedback far more often. I feel like the process of leaving feedback is somewhat convoluted on the eBay site. Thanks for watching👍🏼

Yes.. Check buyer's feedback... I would even go as far as video record of placing item in completed packaging, sealing and handing into Post office!

Love this video...two thumbs up...thank you for taking time...

@SamsonTV

3 жыл бұрын

Thanks for watching!

Informative video. Thanks for sharing. I was thinking we as sellers should have a private database of dodgy buyers so we can block them prior to purchasing. I personally never give partial or full refunds without a return request as it encourages scams.

@SamsonTV

3 жыл бұрын

Thanks! I agree, that type of data base would be very helpful for sellers.

I've had a similar experience and it sucks. Depends on who you get on the phone at ebay though as to whether it will be removed.... Looks like his account no longer exists but nothing stops them from just creating another one I guess. I feel sorry for the honest sellers as well! Thank you so much for sharing your experience xo

@SamsonTV

4 жыл бұрын

Thanks for watching, the eBay rep I spoke to was definitely not interested in removing the feedback, even with all the info provided. Once eBay call centers re-open I will try again to see if I can get the feedback removed.

@brentbradley6711

3 жыл бұрын

@@SamsonTV Keep calling, it worked for me

I wouldn’t have offered a refund or return for this reason . I would’ve just replied to the feedback and that’s it. Ive been a seller for 6 years

We need to start a website that list scam buyers. There is no reason why we cant make a list of people who have scammed sellers over and over. This has been done in other commercial businesses and companies. They set up lists and share them with other companies to stop this exact thing from taking place. Ebay sellers need to unite.

I was just scammed by a buyer who is well known to ebay for past crimes. He asked for a refund and mailed back an empty envelope (confirmed by postmaster). I contacted ebay and they putcase on 5 day hold. 2 hours later they refunded the scam buyer so now he has my item and $175!!! Ebay has had me jumping through hoops ans still won't do anything. I'm clearing out my items up for sale and walking away after 20+ years.

I’m so sorry this happened to you man, terrible people doing terrible things. I’m a seller too and I take that to the core, we pay fees to list our items! It’s basically losing 3x! I’ve been scammed out of card sets on here and even mercari for sending some without tracking (My biggest mistake) long story short, the buyer claimed the item never arrived.

I appreciate sellers as yourself. You tried to make things right and just got scammed. When I buy on eBay I don’t automatically dismiss a seller when they have a small amount of negative feedback. It all depends on the percentage anything under 93% I walk away. I know there are some people who just can’t be pleased and leaving negative feedback is just their way of feeling some sort of power but when 7% or more of the buyers are not satisfied I don’t want to take a chance. So just don’t give in to these scammers in fear of having a negative review. If you have more than 5% of your buyers unhappy maybe take a step back and see what’s really going on.

Well, I've purchased clothes and shoes on ebay that didn't fit, great shoes by the way, wish my foot was smaller haha, but sizes are always unpredictable. Always left positive feedback and ended up giving the shoes or clothes to family and friends...they seem happy too, as they get free gifts. So, all is good.

Thank you I never heard about this, but I will use the information for the future.

@SamsonTV

3 жыл бұрын

Glad it was helpful!

awesome video. Shame on him. Thanks for letting us know about him.

@SamsonTV

3 жыл бұрын

Cheers mate, glad I was able to expose his antics.

I've experienced even worse, unfortunately - scammed and pranked in one go, police involved and everything :(

Had a similar scam get tried on me the other day. The buyer left negative review and after contacting him he wanted a refund and then he will change it. I’m glad I didn’t fall for it but as a new seller it does hurt my feedback score. Also thanks for the tip on how to see the feedback that the buyers have left for others it will definitely come in handy in the future.

Well, ol' Ken certainly likes to dally around the pron sites, doesn't he? It's easy to find this thief, and he seems to have a real weakness for naughty pictures. SO typical of the low-lifes that figure stealing is fine too. Wish Ken "Happy Valentine's Day" as he's right-handed too.

Wouldn't touch ebay with a barge pole, full of scammers. I used to sell quite a lot but stopped due to the scammers and ebay not doing anything about it. I would live to see it go bust.

I'm on my second week selling on eBay and already had a scammer named "ken", wanting the transaction to be done off eBay's platform. Thank you!

@SamsonTV

3 жыл бұрын

Yeah those "Ken's" are always at it, don't fall for their antics! Thanks for watching

@AJ-zv9tn

3 жыл бұрын

My second sale was a guy threatening to kill me and my family if I don't refund him.

@simplywonderful449

3 жыл бұрын

@@AJ-zv9tn Report such things to eBay, and to your local LEO if you feel the need. I had a guy from the backwoods of VA try that - without even purchasing from me, as I'd blocked him after some oddball things, and eBay refused to do anything, saying I should call the cops. I told them that if the guy did anything at all, I'd call the media, THEN the cops, so they could both find the guy's body on our front steps and see how eBay "cares" about their members.

@AJ-zv9tn

3 жыл бұрын

@@simplywonderful449 Wow that’s nuts. The area I sent the delivery was to is a place called Marrickville Sydney, known for Lebanese culture. After the buyer received his perfectly good and brand new speakers, he claimed the box was empty and said if I don’t give him a refund immediately he would send Lebanese gang members to decapitate me since I’m apparently a scammer. Afterwards I spoke to another eBayer with 22 years experience who was also scammed, he told me that over 20 other people had been scammed like this. So as you can imagine eBay and the law didn’t really care. I reported him, and about two weeks later his account was deleted. I’m not sure if this had anything to do with my report. Either way, it took him all of 20 minutes to make a new account. firean_87 I think is his eBayer name now. This happened about 3 months ago. Today I just laugh at the experience.

Thank you for this information. In your buyer requirements you can block any buyer who gives a negative feedback I believe. I will give my background and say, No Refunds.

@SamsonTV

4 жыл бұрын

Thanks for watching, I have the buyer on my block-list now. I have about 20 buyers blocked - ones I have had negative experiences with or ones that other sellers have shown to be problematic/scammers. The block list is very important for sellers 👍

@brentbradley6711

3 жыл бұрын

no refunds don't work, you just get less sales

Excellent video dude!😎👍

@SamsonTV

3 жыл бұрын

Thanks! 👍

@soulreaver1983

3 жыл бұрын

@@SamsonTV 😆👍

Since ebay hardly seems to want to protect their sellers I think it's totally fair to simply cancel a sale and refund it if the buyer seems dodgy.

@simplywonderful449

3 жыл бұрын

True, but those dodgy buyers will give you a negative FB anyway, because that's the only joy in their lives.

If someone leaves me a negative feedback on ebay and that is the first interaction with them (so they haven't asked for a refund, opened a case, etc...), I won't give them anything. I'm happy to work with anyone who has a genuine issue but if they can't be bothered to go through those channels, then I won't bother offering them a refund or a partial refund. Ebay won't remove the feedback regardless, so no further damage can be done to the account. I'll also block them so they can't buy anything else from me.

Always be careful sending items to buyers with low feedback and private feedback,some claim item missing or damaged when delivered.i have had a few and got zero help from eBay or PayPal.someone left me negative for saying I put too much tape and it's bad for mother earth,some are complete scammers and leave negative for fun

@SamsonTV

4 жыл бұрын

Its unfortunate indeed, I am now always very cautious with low-feedback buyers. Thanks for watching mate.

@kathleenhazy6126

4 жыл бұрын

arpana devi yikes, I tend to go a bit heavy on the tape. I’m going ease up on the tape now...wouldn’t want to piss off some Mother Earth lover or other crackpot I could run into. Thanks for the heads up.

@brentbradley6711

3 жыл бұрын

@@kathleenhazy6126 don't do that' it might fall apart

@kathleenhazy6126

3 жыл бұрын

Brent Bradley 😂 I’ll keep taping, no worries. I’d rather a pissed off buyer than a pissed off me when I have to issue a refund for a box that fell apart. 😂👍🏻

@andycleary6209

3 жыл бұрын

@@kathleenhazy6126 As a frequent buyer if i see neg feedback on a seller i read it and if it's a nutjob complaining about too much tape on packaging i just laugh and ignore that neg feedback.

Why do they bother? Bad buyers who ruin sales by way overbidding, chasing legit buyers away, and then never pay. Special place in hell.

Wow. There are Dirty Buyers out there!

My worst eBay experience in over 7,000 sales involved an angry Australian, Seiko watch collector Neil Condon. He demanded a partial refund in exchange for positive feedback -- because he had "spent two hours"altering the "defective" bracelet I sent him. As usual, eBay let him post negative feedback, sent him a full refund, and gave him the bracelet. I wrote the eBay Senior VP for Legal Affairs. Soon, her assistant wisely reversed the company's legal errors.

Yup. I always check negative feedback left for others for everyone I sell to

@SamsonTV

3 жыл бұрын

Yeah it's really important. Especially with buyers with less then 20 feedback. Thanks for watching 👍

Fair play 2you 4repalceing the item.. ebay is alive with scammers.. 🇬🇧🇬🇧👍👍

This does not fall under the category of 'scamming'. He's paying for his purchases and filing a complaint, which is completely 100% LEGITIMATE. You should know that there are more demanding customers out there who may not want to accept an item that is of less of perfect quality. If they file a complaint for that, THAT IS IN THEIR RIGHT TO DO SO. That is not a scam. The only thing 'scammy' about here is your thinking. Because your presumption is that "Everyone who's not nice is generally scamming you." You know, let me tell you. If I ordered a custom-made item that is expensive, I would check every corner and angle to the finest detail that it's 100% PERFECT, despite how many good reviews that seller may have. If it's in any way less of perfect, I will return that item and demand for a full refund. And I would still consider keeping my feedback as 'negative' as it came imperfect the first time. I call myself a "demanding customer", but there is no intent of scamming as I'm ordering the item because it's appealing to me, not because I intend to scam the seller and get my money back.

eBay doesn't care about sellers at all. They really should be jailed.

That’s because eBay only gives a shit about a buyer NOT a seller!

@SamsonTV

3 жыл бұрын

Sometimes it does seem that way... thanks for watching mate 👍🏼

Samson, I sold a vintage cast iron dog. Lady messages me and says that see would not have "paid so much" for this item if she knew the paint was chipping. I responded immediately saying: " I understand completely. Return immediately for a full refund". I have not heard another word from her. People are just fishing for a partial refund and I try my best not to do it. It just makes it harder on other sellers. She paid $18 dollars for an item that was selling for $50 0n average. LOL

You make the mistake of sending the guy a replacement without having the original item returned. Never issue a refund without receiving the item, follow ebay's rules! Ebay will not issue refunds until you have received the said item back. You can always contact Ebay to have a unfair feedback removed.

Those who fail to learn the lessons of history are doomed to repeat them. I have been on eBay since almost the very beginning. Over 20 years now. One of the very first rules sellers learned about way back then was about dealing with zero or low feedback buyers. They could be serious trouble. Sellers would 1) refuse to sell to zero feedback buyers, 2) refuse to sell to low feedback buyers, 3) require a minimum of positive feedbacks for low feedback buyers or 4) require pre-approval for low feedback buyers. I do not recall if back then eBay had configuration options to mechanically enforce that; they may do now. This is part of eBay history lessons that is apparently not transmitted to new sellers, so they repeat the same mistakes. Should have just taken the negative hit and offered a refund IF the item is returned in the same condition. On my last purchase that was defective, the seller required return before refund. I had no problem with that understanding the scams that some people pull, returned it on his dime and received the refund.

Thanks for the tips. I’ll be using them. Cheers Stuart 🇦🇺

@SamsonTV

3 жыл бұрын

Cheers Stuart, thanks for watching.

These scammers and high ebay fees and ebay favoring the buyers can feel that ebay is only a profit for ebay not for the Seller.

Great advice thank you

@SamsonTV

4 жыл бұрын

Thanks for watching

smart guy with great ideas!!

@SamsonTV

3 жыл бұрын

Thankyou so much!

Great vid mate.

@SamsonTV

4 жыл бұрын

Thanks for watching!

Ebay couldn't care less .

Great advice man.

@SamsonTV

3 жыл бұрын

Thanks!

Crazy how they can allow this to continue to happen. Hopefully you will be able to keep doing what your doing stay safe out there

@SamsonTV

3 жыл бұрын

Definitely crazy, thankyou for your support 👍

@melissam3101

3 жыл бұрын

@@SamsonTV your welcome

@simplywonderful449

3 жыл бұрын

eBay simply doesn't care about members, especially sellers. Proof is their "Managed Payments" program that allows them to hold sellers' money at will, under the guise of "processing" - and it was "24/7 processing" to get people to join, but they now only do 3-4 days of each week, delay transfer to your bank, and many other ridiculous things. They seem to be searching for more ways to introduce "the shaft" to eBay sellers,, and won't stop until members rebel.

I recon this buyer was one of your competitors who sells similar items to what you are selling and they have used a low feedback dummy account to buy something from you and neg you in order to cripple your sales and drop you down in the eBay search results... Its not nice but it goes on, especially if your items are cheaper than theirs !!

@simplywonderful449

3 жыл бұрын

NO, this "buyer" doesn't sell anything with this account, at least. He likely does sell under another name, but this account has only 9 feedbacks - and he's left 9 feedbacks - with FIVE NEGATIVE, one neutral and 3 positive. He's simply a thief, that's all. Ebay states that they work to prevent this by checking IP addresses,, but that's a joke since it's so easy to spoof an IP address - or just go to a restaurant and sign up using their WiFi for a different IP; you don't even have to go into the place!

Thanks man I almost got scammed before I saw this video, thanks bro

@SamsonTV

3 жыл бұрын

Glad the video could help 👍

Dude a very informative video but I think the fear of getting negative feedback has to be lost in order to sell successfully on eBay in the long term. Also I’d never ever send out a free item to a customer who is not happy with a purchase, particularly clothes or shoes. If they’re not happy with it (and provided your listing is accurate and detailed) simply get the buyer to return it and only refund after they have sent it back to you in the same condition it was sent to them. Anyway, a good buyer to add to the block list for Aussie sellers 😎

When I have items that are not up to par , usually the seller asked for the item to be returned then I get a refund. My advice is ALWAYS ask the buyer to return item first. Hope this helps avoid scams .

Good Video I have never bought something on eBay and looking at your video I think I will still give it a nogo Have a good and safe Christmas.

@SamsonTV

3 жыл бұрын

Thanks! Hope you have a good Christmas also.

Here in New Zealand we have 'Trade me', (which is similar to Ebay), sellers and buyers can both leave feedback, and have 30 days, from when they post the original comment/review, to change or edit it. After that, what's there is permanent. I think if Ebay did this, too, there might not be as much fraud going on.

@simplywonderful449

3 жыл бұрын

eBay was once similar to that, but buyers had their way when CEO John Donahoe in 2008 changes it to the current form where sellers can't leave anything negative for buyers, but buyers have open season on sellers. It needs to be changed, but won't be until eBay's stock value drops so low that the company itself will be at a no-reserve auction. Ebay has had a parade of CEOs since then, with the previous one getting kicked out by the board after agreeing to a plan to harass the folks at ecommercebytes.com, during which the FBI got involve and 5 eBay employees were arrested and face federal charges for cyberstalking, stalking and other crimes. Of course, Devin Wenig, the CEO, walked with millions in "severance"!

@msstarlight4770

3 жыл бұрын

@@simplywonderful449 OH, WOW! That's TERRIBLE!!! And hey, thanks for taking the time to reply and explain all of that, I sincerely appreciate it. I also hope the feedback becomes equal again, soon. Wishing you a really great day / night. ☺☺☺👍👍

Note: "Ken" has left negative feedbacks for almost every transaction, even after the seller gave him positive feedbacks - FIRST - of course. Sellers, DON'T LEAVE ANY FEEDBACK FOR BUYERS UNTIL THEY LEAVE POSITIVES FOR YOU FIRST. To many scamming buyers like Ken are able to pull this garbage and eBay will do nothing at all. If the buyer is a jerk, why help build up their feedback when that only endangers other sellers? I've figured out his eBay name too. He has stolen two pairs of shoes, your shirts, and a washable face mask SO FAR - one by claiming "not received". Ebay will remove such "INR" FBs if you contact them. Let me know if you'd like his username to block him!

Thank you for this very helpful for future reference. Great detective work you should use it in your future career choices. Most people wouldn't have thought of looking any further and would just give these despicable people instant refunds.

@SamsonTV

3 жыл бұрын

Glad it was helpful!

Hello, I'm an ebay seller also. While the vast majority of buyers are decent, I also encountered some scammers. When I send out a perfectly good item, but the buyer claims it's faulty and can I give a partial refund. Some of them open item not received case. This is an issue I can't contest, because it easily can happen. The postal system isn't perfect and sometimes parcels are lost. Worst buyer in my experience was the man who bought a crystal from me and claimed it arrived broken, he sent me a picture of a mineral smashed to smithereens. That crystal couldn't have been broken in such way, even if it would be dropped from a height without protections it would never in a million years would have ended up broken into thousands of tiny pieces. That mineral was literally smashed with a hammer, there is no other explanation for it. Strangely the cotton wool into which it was wrapped by me had NO broken pieces embedded - it was visible on his photo. I guess he had a second thought about his purchase and didn't want to send it back, so he smashed it and claimed it arrived broken, so he doesn't have to spend money on the return postage. I had no other choice just to refund him even knowing he is lying. He was even threatening me with a police if I don't refund him immediately!!!

I am a novice seller, but I would never offer anything extra to placate someone. Return and refund, that's all if anything. If the person at ebay refused to change your feedback, perhaps try again till you spoke to another person who knew what to really do. Ebay customer service vary in their experiences with scammers. Scammers come in many forms, it is a shame.

@SamsonTV

4 жыл бұрын

It is definitely a shame, my idea initially was to give the buyer the option between return/refund/replacement item because I thought at that stage they were acting in good faith. Lesson learned and I will not be trying to placate buyers like that in the future. Thanks for watching.

OK. From now on...I'm watching for Ken!!

I never check the feedback left by buyers with single digit feedback. As you say - they could be scammers accounts set up to obtain stock to resell or a way to obtain stuff for free. We usually ask the buyer to return their purchase for a full refund. This sorts out the real people from the fraudsters trying to scam you

Make sure you get with ebay when your going to cancel and order, when the buyer has already paid, because they can leave you a negative feedback, if you cancel the order after they paid, without it being their request.

Good advice

@SamsonTV

3 жыл бұрын

Thanks!

In this situation, also block the buyer from buying anything from you in the future. Many years ago, sellers could give negative feedback to buyers. "Worst scammer" would be someone scamming on much more expensive items.

I’m from the uk and I sell coins and got left bad feedback for no reason and eBay removed it for me but there is some really awful buyers out there but then you get some really good ones

i went through this 20 years ago i just stop selling on ebay for this feed back rule

@SamsonTV

3 жыл бұрын

Yeah it is really unfortunate for sellers.

When I was selling regularly I had a couple people try this, the first time it was a transformer, they said it was broken and wouldn't send a picture to confirm it. I say leave the negative feedback, most buyers that see one or two negatives out of even 10 positives will prompt people to message you most of the time.

As someone who sells on ebay.. You went above and beyond. I sell figurines. I always buy postal insurance. If they claim the item shows up broke i always ask for pictures of the box and the item so i can get a refund from the postal service. If they want a refund then i ask them to open a refund request and send it to me

@SamsonTV

3 жыл бұрын

I appreciate you saying that. I do use postal insurance myself but only more expensive orders. Thanks for watching 👍

Buyers can’t be left negative? Since when? I don’t give feedback until the buyer does for that very reason. That burden is on them.

Ebay should remove negative feedbacks where the buyer has not contacted the seller prior to leaving the feedback, or, if at the request of the seller, the buyer refuses to return the item before any refund is issued. When I first began selling online, I sold three blouses to a buyer. She left me a negative feedback (my first one and only one since) without contacting me. She complained that one top arrived with holes (the most expensive one that still had the designer store tag hanging from it). She never presented photos of the "holes." Of course I gave her a refund. When I checked the feedback she left for others, I saw that it was a pattern. I believe that this is one scam that many people may not realize is a scam: The buyer doesn't read the description/measurements on a brand new item, buys it and then have to return it, but doesn't want to pay for an expensive ($16) return after already paying the same to have the item shipped, since the person would have wasted $32. So buyer willfully damage the item and then email seller that the item arrived damaged. The seller then either has to issue a full refund and buyer keeps item (and maybe resell it), or pay to have it returned and then issue a refund, which includes the original shipping costs.

I dont understand why ebay uses the excuse that they cant do anything about negative feedback. Clearly they can. Its as simple as taking 10 minutes to look into the issue and deciding whose right and whose wrong. Absolutely disgusting that people can get away with this. Ebay should recognize when a buyer leaves a bunch of negative feedback automatically and ban them....

lmao that thumbnail...

I have been selling on EBay for 10 years, I cannot begin to tell you the amount of scammers I have had over the years. Always call Ebay first before making any decisions. If a buyer leaves you negative feedback you can counter the feedback with your comments. This is appear underneath the buyers feedback. Ebay have removed lots of Negative feedbacks over the years on my account when it has not been justified . The Classic is when a buyer receives your item then opens a case without contacting you first ( always a red flag ) not allowing you to deal with the problem as a seller first . I only send parcels using the global shipping programme never send parcels internationally No tracking or trace outside the Uk. Never part/Full refund until your 100 percent happy with the outcome. I have 5 stars on every level on Ebay Sometimes it can be very disheartening especially when you put your heart and soul into it.

Ebay does absolutely nothing to help sellers even if you have proof that the buyer is lying. Is mostly just a waste of time trying to get any help from them.

Oh my god this is so evil, hope theres not many buyers like Ken on ebay

@SamsonTV

3 жыл бұрын

Sadly, there are quite a few like him.

From now on. Tell them to ship it back. When you get it refund and block. Do not give partial refunds EVER

I sell clothes too, I always do a video of my self showing the item allover, every single part of it, and packaging it, I show the label ( the name and address of the buyer ) and said the date, so there is the proof of the item condition ( show to the camera, size and all original tags or authenticity codes) it's very effective.

Should’ve asked him to open a return for a full refund.

@SamsonTV

3 жыл бұрын

In hindsight I totally agree, I did give him the option to do this, but I shouldn't have given him the choice not to. Thanks for watching👍

Mate, let's face it eBay doesn't give a shit about us Seller.., it just is what it is..... Good Video.... Cheers.

The main reason I do returns or refunds is to AVOID negative feedback. That to me is the absolute worst they could do to a seller. Since "Ken" lead off with that, I would have just responded to the feed back and moved on. It's not like they will reverse it. But that's just me.

You have his mailing address ? put it on 4chan so he can get nice gifts in the mail.

Bizarrely Ebay support buyers not sellers although it is sellers who provide them (Ebay) with an income.