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How to Use Apple Warranty - How to Replace/Repair for FREE iPhone, AirPods, Apple Watch, MacBook

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Apple’s products are quite expensive and usually with the price comes the quality. But sometimes your iPhone, iPad, MacBook, Apple Watch, or AirPods can stop working for no reason. Even if Apple’s devices are very well designed both internally and externally no one can promise you that your particular device will not be affected by any random problem or issue even if it’s brand-new or in perfect condition. That’s why Apple gives us 1 Year Limited Warranty for all its products.
When it comes to the warranty policy Apple was always offering one of the best if not the best service for its affected devices. In most cases, if you are having any troubles with your device they will just replace your broken device with a brand new one absolutely free of charge. It’s as simple as that.
What is Apple’s Limited Warranty?
Your Apple-branded hardware product is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase ("Warranty Period ») If a defect arises during the Warranty Period, Apple, at its option and to the extent permitted by law will (1) repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the product with a functionally equivalent product that is new or equivalent to new in performance and reliability, or (3) refund the original purchase price.
When your Device is not covered by the warranty:
Apple’s warranty excludes damage resulting from abuse, accident, modifications, or other causes that are not defects in materials and workmanship. Don’t forget about water damage.
Check warranty coverage: checkcoverage....
Program a repair or replacement: getsupport.app...
Timecodes:
0:00 - Intro + General Info
1:44 - What is Apple Limited Warranty?
2:34 - What is not covered by Apple Warranty?
3:12 - How to check your warranty coverage
3:28 - How to program FREE repair or replacement
4:04 - Bring to repair
5:12 - Send to repair
6:16 - Apple Service Programs
6:59 - My Experience with Apple Warranty
7:15 - MacBook Pro replacement experience
7:38 - Apple Watch replacement experience
8:14 - AirPods replacement experience
9:09 - iPhone replacement experience
9:45 - Why Apple refused my warranty claim...
11:45 - Conclusion
#apple #applewarranty #howto
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Пікірлер: 228

  • @phonyu1
    @phonyu12 ай бұрын

    My MacBook suddenly started showing lines on it even though I haven’t dropped it or left anything on the keyboard will it be covered by consumers law ???

  • @1smarrr
    @1smarrr Жыл бұрын

    is the battery included in the warranty because when I downloaded ios 16 my battery is very bad and it dropped to 89% and the mobile phone is 9 months old

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Yes, the battery is included in the warranty of course ✌️if in 9 month you lost 11% there’s definitely a problem. Go to apple and check with them. You can probably have a free replacement 👍You are not loosing anything but you can get a free battery replacement 😉

  • @torchbearer2175

    @torchbearer2175

    2 ай бұрын

    Im pretty sure battery change are free after the whole update scandal was revealed

  • @itsyourfriendlyfather

    @itsyourfriendlyfather

    2 ай бұрын

    @@torchbearer2175do u mind telling me more

  • @GMAceM
    @GMAceM11 ай бұрын

    I was going to ask if I could repair my watch if it had a small fall and broke the screen but I think that falls into the “accident” category even though I feel like a screen that shatters that easily is pretty faulty.

  • @ArthurBrassart

    @ArthurBrassart

    11 ай бұрын

    yes, if you damaged the watch its not covered by the warranty :(

  • @matsko_trcy956

    @matsko_trcy956

    11 ай бұрын

    @@ArthurBrassart hello I have apple care, I broke my iphone I have to pay 99 dollars as I broke it on purpose, I am going to have a brand new or refurbished iphone

  • @20NewJourney23

    @20NewJourney23

    2 ай бұрын

    @@matsko_trcy956 It's possible they will give you a refurbished phone instead of new.

  • @amankumar-ni3lt
    @amankumar-ni3lt Жыл бұрын

    I have iPhone 13 under apple care plus theft plan, my phone screen and back is damaged after visiting apple service centre they mentioned that they will repair the phone but I want replacement.. please tell me what should I do

  • @aizaestrada8237
    @aizaestrada82377 ай бұрын

    Can i ask if my brand new iphone 13 that i just had for a month now because of frozen screen issue is covered in the free repair warranty? There was no physical damage, the phone just stopped working and froze so i went to apply service physical store just today and im afraid they might charge me to replace a new part of the phone because i cannot afford it. I hope you can help me. Thank you.

  • @marvisekhator2716

    @marvisekhator2716

    5 ай бұрын

    Hi I have the same problem with my iPhone 14 Pro max, please how did you go about?, did they change the phone to a new one or repair?

  • @priyankajorge2878
    @priyankajorge287810 ай бұрын

    My iPhone has battery problems. It just doesn’t last. And my camera quality has deteriorated. But I have damage to the front and back of my screen from dropping it. Do you think that will affect their decision to repair/replace my iPhone?

  • @miguelcarvalho12

    @miguelcarvalho12

    8 ай бұрын

    Yes bro off corse

  • @RobXb
    @RobXb Жыл бұрын

    I get an option to do an express replacement for water or liquid damage. My charging port got messed up from heavy duty work and I think some water got in but I’d rather get a new phone. Thoughts ?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Had the same situation in the past. I bought i new phone. You never know if other components were not damaged. It can be dead randomly in 1 month. But if the cost of express replacement is not high you can think about it.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    My friend hope i helped :)

  • @Eyeseeyou522

    @Eyeseeyou522

    Жыл бұрын

    @@ArthurBrassart Can you ask for express replacement, or does Apple decide whether or not to do so

  • @sachinannigeri4523
    @sachinannigeri4523 Жыл бұрын

    My iPhone 13 has hotspot issue even after repair from from Apple service centre. Will they replace it with new i phone?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    you should insist on them sometimes. if you have even the smallest problem they have to repair or replace the phone. its a law!

  • @punitpurohit5333
    @punitpurohit5333 Жыл бұрын

    Got faulty iPhone 14 Pro max from Singapore as a gift. Have given to iVenus, Gujarat, India. They kept it for reinstalling everything but, didn't work. They said, they'll keep it under observation for 2-3 days (Will send it to Bangalore) And whatever they decide, will be the decision as final. Any chance for replacement? In India? It was purchased from Singapore. I've submitted invoice as well.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, normally the warranty for Apple products is worldwide. I bought MacBook in America and got my replacement in France so I think it will work for you as well :)

  • @arshak.ashraf

    @arshak.ashraf

    Жыл бұрын

    @@ArthurBrassart Was the replacement US version or France version?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    @@arshak.ashraf nope somehow they gave me US version with QWERTY Keyboard layout :) so the same model

  • @Sunny-uu3bh
    @Sunny-uu3bh Жыл бұрын

    I have defect in my series 7 And having warranty too, will I get replacement ?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Yes, with Apple Watch - 100% replacement with a new unit 👍

  • @Sunny-uu3bh

    @Sunny-uu3bh

    Жыл бұрын

    @@ArthurBrassart bro actually I have the same problem of red snake .. and they r not replacing he watch .. Wat should I do ? Pls tell

  • @Someonelol999
    @Someonelol9997 ай бұрын

    Hi, do you new iPad or refurbished iPad for replacement under warranty

  • @anmolrassewat6674

    @anmolrassewat6674

    4 ай бұрын

    hey is your ipad replaced now? i want to get my ipad repaired..

  • @Someonelol999

    @Someonelol999

    4 ай бұрын

    @@anmolrassewat6674 it’s refurbished I thought it was new the apple care person told me it would be new but was refurbished

  • @kateekeru5899
    @kateekeru5899 Жыл бұрын

    I bought my iPhone 13 pro max 6 months ago and I took it for a swim just 4 weeks, after dipping my iPhone inside the pool I found out their was water inside my iPhone in just 5 minutes, and it started malfunctioning and I lost my face ID, and I spent N140000 which is equivalent to $311 just for apple care to turn on my iPhone in Nigeria 😑, after 4 months of repair, I woke up this morning to find out my iPhone is blank, everywhere is white in my screen, please is my warranty available?.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, unfortunately, the water damage is not covered by the warranty. But if your repaired product randomly stopped working you can ask for a replacement. I already had a replacement of a replacement product. it happens 🤑Good luck with your iPhone! Take care

  • @IvanMorales-nm7hn
    @IvanMorales-nm7hn9 ай бұрын

    So huge question I love your video so I purchased my iPhone about like 10 months ago and my warranty is about up it’s the iPhone 14 pro max and for some reason the battery is like heating up like it’s gonna blow up for some reason and my battery percentage is at 90 I was thinking of doing a warranty claim before I did a device fix myself thru Best Buy or Apple what’s your opioon

  • @mysticvortex1221

    @mysticvortex1221

    4 ай бұрын

    Did you ever get it fixed ? I think the reason why your phone is doing that is because it has a certain case that makes it overheat but did you ever get it fixed under the limited warranty and what did they you do?

  • @kiwifrenchie6036
    @kiwifrenchie6036 Жыл бұрын

    I got an secondhand iphone 13 mini 2 days ago but it is still on warranty til june 2023. I found some scratcheson the back glass and i am not sure if they can fix it or replaceit

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, scratches are probably done by the previous user. It’s an external damage and is not covered by the warranty. Out of the box 📦 product did not had any scratches 100%. But, if tomorrow your phone will randomly die apple will give you a new one for free so it will not have any scratches 😇 just don’t kill it yourself because apple will know it. Hope you got the idea.

  • @kiwifrenchie6036

    @kiwifrenchie6036

    Жыл бұрын

    @@ArthurBrassart well for some reasons i am not able to connect it to my macbook pro

  • @shitalgurgelwar3416
    @shitalgurgelwar34162 ай бұрын

    Hey i have iPhone 14 plus this is in warranty , i had auto restart issue in my phone so i send my phone service centre they refused it because of unauthorised modification but dont know what i do because i did not do anything with iphone after purchase my phone is totally new can u tell me what should i do

  • @tanyabansall_
    @tanyabansall_3 ай бұрын

    I dont have apple care +. I lost 3% in last 5 months and we bought 3 phones together and now!! Only mine is decreasing so fast. Recently!! Will apple change my battery or phone ? For free under warranty!!

  • @zeinavee2699
    @zeinavee2699 Жыл бұрын

    If my phone was smash ? And I bought it a couple months . Any advice!?!?! What should I do or say ?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, if the damage was caused by you the warranty will not cover the repair or replacement 🥹 you have to buy a new phone or repair it at your own cost

  • @thongamnepolian4705
    @thongamnepolian4705Ай бұрын

    I have my warenty but i have lost my phone box can we replace with this issue please give me some knowledge about this

  • @ArthurBrassart

    @ArthurBrassart

    Ай бұрын

    you’re not losing your warranty if you don’t have the box

  • @delmarbarnizoparle1013
    @delmarbarnizoparle10137 ай бұрын

    Hi Arthur pls help me i just bought my iphone 11 and its 9 days from now and the screen is blurry and there is horizontal line from button and top although if my phone is far u cannot see it but if u look closer u can see it and im verry heartbroken and sad right now and stress 😢 is my phone can be fix or replace by apple? Its under one year warranty

  • @shivateja219
    @shivateja219 Жыл бұрын

    Hi, Is the replacement device brand new ?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    usually yes, it has also a new serial number Nowadays it's just cheaper for Apple to give you a new device than do a repair process ;) I usually always had a replacement for a brand-new device.

  • @ultramusicsound334

    @ultramusicsound334

    10 ай бұрын

    Also the warranty is of 1 year on replace device?? Or it is carry forward to the old warranty for example I have 13 pro and the 1 month warranty is left and due to some issue my phone got replace with the new one soo the warranty will be also of 1 year??

  • @randanoor5754
    @randanoor5754 Жыл бұрын

    Hello your video is really sooo good never know that ..... I have question my new iPhone pro 14 it’s been only 3 weeks and I have to charge the phone every 12 hour can I replace it with another one

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Thanks for your comment 🤠 Well, it depends on how you are using your iPhone 14 Pro. If you’re playing games all day long, obviously the battery life will be shorter. But if you are convinced that there is something wrong with your battery, you can always go to Apple and they will diagnose your iPhone for free. If there is a problem, they will replace the battery or even the iPhone if needed.

  • @eldermcnamara3631
    @eldermcnamara3631 Жыл бұрын

    I have AT&T and I have 28 days left on my warranty , and Tommy iPhone 13 Pro doesn’t want to charge … at first I thought it was the charger itself so I went out to my local target and bought a new one , come back home plug in the new charger (yes it was a apple charger) as was my last one ,and I’ve only had this phone for a year so the moment I plug in the new charger it DOSNT work , I use another outlet in the house and it still doesn’t work then the moment of truth I plug it in my laptop and it doesn’t work still , I plug in my ild charger I still have to charge at a certain angle to get it to charge I had to do it with the new one as well … so it’s definitely the USB inside of the device that’s broken I even blew inside it to try to see if there was any debris in there and nothing… So as to my warranty it says “Exhange a device under warranty “ or “Fix a device under warranty may take up to 9-10 business days” … obviously I’m gonna try option one but it makes you contact apple for the warranty process luckily I have a Apple Store in town and gonna exchange it there hope they don’t charge nothing

  • @amishpathan499
    @amishpathan49911 ай бұрын

    Hello, my iPhone 14 pro is having camera issues in focus and while zooming in and out, camera change is clearly seen in the video and it ruins whole video (no doubt quality is really good) but any video where you will see camera shifting is so annoying.. will this cover under warranty??

  • @ArthurBrassart

    @ArthurBrassart

    11 ай бұрын

    Yes, normally all issues are covered by Apple warranty. Just make sure your iPhone was never opened and never had any contact with water. In this case, Apple will replace or repair your device for free ;)

  • @Bruh-nn2oy
    @Bruh-nn2oy5 ай бұрын

    Hi I bought AirPods gen 3 few months ago then it started to play quieter I took it to service they kinda fixed it but now they play much quieter since beginning and since first service do you think I can get replacement for them ?(I don’t have Apple care+ but I have regular warranty)

  • @ArthurBrassart

    @ArthurBrassart

    5 ай бұрын

    you can always try :)

  • @mukulgupta6794
    @mukulgupta6794 Жыл бұрын

    I've an apple iphone 12 Mini, the phone's sound keeps getting diminished to the bare minimum. The iPhone warranty is getting expired on 21st October 2022 which is 10 days from now, will it get replaced and should I extend the warrant before I give it to the official apple service centre in India? Nice video , please reply it's urgent.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Well, first of all, you can use your warranty even on the last day of coverage. So no problem here. You cannot extend the warranty. The only option is to subscribe to the Apple Care Plan but it's not free. The only option is to buy a new device and you will have a new free warranty ;)

  • @brooklynbummer

    @brooklynbummer

    Жыл бұрын

    Apple warranty does not appear to be worth the paper it is written on. Received Apple IPad 10th generation, 01/10/2023 and it worked for three hours, then locked up. Purchased from Costco, they say warranty is with Apple. Apple said take it to Best Buy, if not repairable, I will most likely get a previously repaired replacement. The hours and I have to jump through hoops to get anything done. Unhappy with Costco and Apple.

  • @indersidhu4620
    @indersidhu462022 күн бұрын

    My question is cable is included in warranty of iPhone. ??

  • @ArthurBrassart

    @ArthurBrassart

    21 күн бұрын

    yes!

  • @raihxn5073
    @raihxn5073 Жыл бұрын

    Hello can I get a apple warranty for my air pods. It has been 6 months and the left air pod is a lot quitter than the right air pod and also other people in my proximity can hear my audio

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Yes, of course 👌 this is the valid reason for the warranty claim. They will make a diagnostic and will replace your product 👍 good luck

  • @gazalsiddiqui7201
    @gazalsiddiqui72015 ай бұрын

    Hey brother ..my iphone 15 battery dropped to 98%in 3 months of purchase..if this goes down further and i want to get it replaced by apple service centre so it is covered under warranty if done within 1 year of purchase?

  • @ArthurBrassart

    @ArthurBrassart

    5 ай бұрын

    2% lost in 3 months seems like a normal situation :) Mine is still at 100% after 5 months of usage but on my Apple Watch is already 96%. You can of course try and replace it but I have a doubt that Apple will replace it for free :D

  • @jessaamistoso2370
    @jessaamistoso23706 ай бұрын

    Hi i just wanted to ask i bought my iphone 11 last year April , I just usually use wifi than data but the battery percentage now after i updated the software drains so fast at one month month it is 98 % and now it is 87% and my phone is under warranty , if i want my battery replaced, do i need to pay?

  • @ArthurBrassart

    @ArthurBrassart

    6 ай бұрын

    No, all warranty replacements are free of charge

  • @lawrancejoshva6748
    @lawrancejoshva674811 ай бұрын

    My iphone 14 pro Max lidar scanner not working but 2months only on one year apple warranty apple service centre covered on this lider sensor

  • @exc3ptional_only922
    @exc3ptional_only922 Жыл бұрын

    Hey if i lost my AirPods does the Apple warranty cover the cost?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, unfortunately, no :D

  • @f.i.b3027

    @f.i.b3027

    Жыл бұрын

    No because you paid for one, not two.

  • @epd796
    @epd796 Жыл бұрын

    I just got a new iPhone 14 pro max.. I have an issue of a stuck pixel in the display. I prefer to have the product displayed rather than have it repaired with a new screen. Is it possible to request for a replacement?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Apple will decide on its own what option will be suitable in this case :) But most of the time they will give you a new phone anyway

  • @prathambindra4560
    @prathambindra45604 ай бұрын

    My iphone 15 pro volume increase button not working and there is no physical damage and its in warranty can it be repaired for free?

  • @ArthurBrassart

    @ArthurBrassart

    4 ай бұрын

    Of course

  • @marksajulvlogs3357
    @marksajulvlogs33572 ай бұрын

    How about the scratches? Thats also include the warranty?

  • @ArthurBrassart

    @ArthurBrassart

    Ай бұрын

    nope 😺

  • @shayna6013
    @shayna6013 Жыл бұрын

    Will my phone be covered under the limited warranty even if I cracked it by accident?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    nope, accidental damages are not covered by the warranty :(

  • @waltermitchell7425
    @waltermitchell7425 Жыл бұрын

    iPhone 13 Pro Max, bought from eBay Works fine but can’t switch carrier, and no balance is owed on it or anything Will the warranty replace for a completely new phone?

  • @Sandra_kess5
    @Sandra_kess5 Жыл бұрын

    i cant write using my apple pencil but it’s charging. can apple cover it?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Of course! All products are covered by Apple Warranty even 25$ lightning cable 🤓 I this think for Apple Pencil ✏️ they will give you a new one cause it’s not repaired usually.

  • @KhadijaHassanzada-si1cd
    @KhadijaHassanzada-si1cd3 ай бұрын

    hi i lost my phone but my phone have apple care and insurance i don't know how i want to apply for claim can you please tell about thanks.

  • @user-ms4dm7fh9v
    @user-ms4dm7fh9v Жыл бұрын

    Need a help ! I have placed a replacement for my iphone 13 pro on apple service centre as my iphone was heavily damaged , to which repair was not possible and i had to pay money for full unit replacement. I am afraid that they don’t handover a refurbished unit to me anyhow , how could i be fully assured or are there any checks for confirmation of that replaced unit being brand new . Will be getting the unit tomorrow. Kindly share if you have any correct information

  • @amankumar-ni3lt

    @amankumar-ni3lt

    Жыл бұрын

    Can you share the pic of your damage iphone, here in India they repair it rather replace the iphone

  • @Appsy_Tech
    @Appsy_Tech5 ай бұрын

    i have 14 pro max and my Battery drop to 10% and now at 90% in 6 months . so my question is can i claim now or when it goes to 80% then warrenty will cover?

  • @ArthurBrassart

    @ArthurBrassart

    5 ай бұрын

    you can always claim, 10% in 6 months seems like a lot but it depends on the usage.

  • @Appsy_Tech

    @Appsy_Tech

    4 ай бұрын

    @@ArthurBrassart battary dropped right after new updates came

  • @itsyourfriendlyfather

    @itsyourfriendlyfather

    2 ай бұрын

    @@Appsy_Techsame me too.

  • @clairearcena8959
    @clairearcena89594 ай бұрын

    Hello. I just bought mine 6 months ago and the battery health dropped to 87%. It is brand new and still covered by the warranty? What should I do?

  • @JenDacillo-md5yg

    @JenDacillo-md5yg

    Ай бұрын

    Ff

  • @sheejakk3508
    @sheejakk350811 ай бұрын

    Hey i have an iphone 11. Now it has a curve on the display and i think its the problem of battery. Yes the iphone is warranty covered. So if i go to the apple store, will i get the iphone repalced??

  • @ArthurBrassart

    @ArthurBrassart

    11 ай бұрын

    If your iPhone was never damaged and you are sure all the parts are genuine you can go to the Apple store and they will either give you a new iPhone 11 or repair your device. In this case you are more likely to get a new device

  • @abdullah-ry9hw
    @abdullah-ry9hw7 ай бұрын

    Replacement iphone model number should start with N ?

  • @janemarrylaborete6915
    @janemarrylaborete6915 Жыл бұрын

    Hi, I am currently looking ways to replace my iphone with a different unit as long as it has the same value. My iphone 13 pro max suddenly got full white screen and still not responding that's why I decided to take it to Apple support with still 1 year limited warranty valid. Maybe you could help me please, I learned that it was because of my auto download system update that have bugs, and common problem in iphone 13 devices.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    you have to check it with Apple - they will definitely replace your phone for a new one ;)

  • @marvisekhator2716
    @marvisekhator27165 ай бұрын

    Hey @Arthur, I bought my iPhone 14 Pro max 19days ago, and the screen stopped touching and working, I took it back , and they said they want to ship it back to dubai, I'm requesting for a new phone from the dealer, is this right?

  • @ArthurBrassart

    @ArthurBrassart

    5 ай бұрын

    If you bought this phone brand new with an original Apple warranty they should first inspect it. Usually, it happens in the Apple Store or at the reseller's workshop. You cannot request a new phone :) They can repair the screen or give you a new device. it depends ;) Usually they will just give a new device but they will inspect your phone before providing a new one.

  • @marvisekhator2716

    @marvisekhator2716

    5 ай бұрын

    @@ArthurBrassart thank you so much, this is helpful

  • @cryandsigh
    @cryandsigh8 ай бұрын

    Hi. I just brought my iPhone 14 to an authorized service provider because it suddenly cannot detect signal. Upon doing initial test, they said my phone might have experienced overheating. They explained the terms. Last option would be a unit replacement. Do you think they will charge me for the cost of the new unit? Thanks!

  • @ArthurBrassart

    @ArthurBrassart

    8 ай бұрын

    Normally they will not charge you any fees

  • @cryandsigh

    @cryandsigh

    8 ай бұрын

    @@ArthurBrassart thank you!

  • @itsmebutnot1143
    @itsmebutnot114311 ай бұрын

    It's just been 7 months of use of my iPhone 14 pro max and upgraded it to iOS 16 after just 1 month of use my screen has turned green what should I do? Does the repair comes under apple warranty?

  • @ArthurBrassart

    @ArthurBrassart

    11 ай бұрын

    Well, it’s better not to use beta software unless you are developer. For what I know iPhone 14 Pro natively comes with iOS 16. So I suppose you updated to iOS 17? You have to check with Apple, but I think it can be covered by the warranty. Although I don’t think that software can make your screen look green. It is probably an accidental damage…

  • @ghazal7503
    @ghazal7503 Жыл бұрын

    Hello yesterday I got a iPhone 14 plus present. I don’t know how to use the warranty? Do I need any documents? Bcz I don’t have any thing about it just the receipt of 1150 payment . For yawing warranty we should have which documents with us?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hello, to use Apple's Limited Warranty claim you need to have just the serial number of your device. No need to have any documents.

  • @dwijjj
    @dwijjj Жыл бұрын

    Hi my scenario is that my ipad works absolutely fine but whenever i start note taking the right side of screen get extremely hot its 32 degree celcius here even in Air conditionic at 25 degree celcius same problem occurs. I bought this in the last week of may. Can i get a refund or a fix under warranty. I bought it through a reseller like amazon but i am still under warranty. its confusing help please

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, no matter where you bought your iPad it's covered under the 1 year limited Apple Warranty. But since you bought it in the last week of May your warranty already expired. But in some countries, you have a 24-month warranty - in the EU for example. In this case, you should contact your reseller and he should help you - Amazon. BTW the Amazon service client is really good!

  • @bonitasilviasiregar220
    @bonitasilviasiregar220 Жыл бұрын

    Can i get warranty if my ipad cracked for no reason at all? On my apple support details it say LIMITED WARANTY CRACKED SCREEN FRONT ONLY...please answer me, i didnt drop my ipad or bump it, even the tempered glass is still on good condition, but the touch screen is crack for about 3cm long. thank you

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Wow, that’s crazy🤓 Its like dark magic 🪄 or something? You can always bring it to apple for diagnostic and they may confirm you if it will be free or paid repair. But for me it seems like accidental damage. It will be difficult to justify how the screen was cracked for nor reason :(

  • @mgomez5606
    @mgomez5606 Жыл бұрын

    What about express replacement? Have you used it?

  • @angelicsailor1st

    @angelicsailor1st

    Жыл бұрын

    I can’t find any recent videos on the express replacement my phone still works but the back glass is shattered I could get it replaced for $30 but I have to leave my phone for 2 week’s minimum

  • @ciobi1
    @ciobi1 Жыл бұрын

    Good evening, I have an iPhone 14 plus with a small scratch on it, I would like to change the display, I did not cause the scratch on purpose. It can be repaired under warranty. I have had the phone for 4 months.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Good evening :) Unfortunately, you caused the damage (the scratch) and you will not be able to replace the screen for free :D Everyone would do that if it would be possible. But if one day you will have a dead pixel for example + scratches on the screen you will have a warranty case and Apple will replace the screen for free because of the dead pixel. By having a new screen you will remove scratches as well :)

  • @f.i.b3027

    @f.i.b3027

    Жыл бұрын

    Someone had to cause the scratch

  • @timyadao6045
    @timyadao6045 Жыл бұрын

    Hello, I just wanted to ask if they’ll replace my phone because its camera and cellular is broken my back cam isnt working and if I update my phone it doesn’t work it’ll be stuck under “verifying update”

  • @wingandhog

    @wingandhog

    3 ай бұрын

    If you’re in warranty, they might but best to go to an Apple Store and ask for support. They will let you know. Apple support and warranty is solid. I have used it several times

  • @sameermaske
    @sameermaske8 ай бұрын

    Can you share any findings about International warranty for Apple Watch series 9 & iPhone 15 series ?

  • @ArthurBrassart

    @ArthurBrassart

    8 ай бұрын

    From what I know nothing has changed ☺️ The same rules

  • @Emmy.8
    @Emmy.89 ай бұрын

    Does the one year warranty work with a broken back glass?

  • @ArthurBrassart

    @ArthurBrassart

    9 ай бұрын

    Nope :) This is accidental damage

  • @deejaygonzales613
    @deejaygonzales613 Жыл бұрын

    Hello for my case i bought an iphone 14 pro last February and due to accident my iphone inside my pocket was hitted my an highpressure line that breaks now it was completely messed up am i qualified to file replacement for it? Thank you

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    I think is damaged due to your usage so I don't think an Apple warranty will cover this damage :( But you can always try!

  • @deejaygonzales613

    @deejaygonzales613

    Жыл бұрын

    @@ArthurBrassart thank you

  • @user-dm1mr5br3k
    @user-dm1mr5br3k Жыл бұрын

    I brought my device 9 months ago and from the 1st day it has problems of no service in diagnosis nothing can be found but i am still facing the issue the same sim is working fine with other iPhone,how can i claim replacement?

  • @lewotkitariang832

    @lewotkitariang832

    Жыл бұрын

    Bro you use Jio sim?

  • @user-dm1mr5br3k

    @user-dm1mr5br3k

    Жыл бұрын

    @@lewotkitariang832 tried jio,airtel,Vi nothing works

  • @Darion9457
    @Darion9457 Жыл бұрын

    Very small area of dead pixels on screen also wide camera lens not working … no physical damage to phone …. Can I get someone to drop it in for me with the receipt ?

  • @chamikamadushan3633
    @chamikamadushan3633 Жыл бұрын

    Thank you so much for this Video.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    👍🙏🧸Subscribe

  • @mdnazimmolla2672
    @mdnazimmolla2672 Жыл бұрын

    I have iPhone se 2022 and it’s warranty untill 27th April. I bought it unknown person with all documents. Now i facing problem with charge. If i make my phone full charge in night, and i see in the morning the battery charge like 70 or 80. So now, Can i change it with warranty??

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    if the phone is still under the warranty and you are experiencing any issues you can of course make a warranty claim. The only question is - are you sure the phone is fully original and was not opened by the previous user? If it's the case everything is ok. But if Apple will find out that it was already opened and repaired you will not receive a new device :(

  • @mdnazimmolla2672

    @mdnazimmolla2672

    Жыл бұрын

    @@ArthurBrassart yeah it’s doesn’t open before and it’s bought from epic shop. So may i go Apple Store or Epic Shop??

  • @huangshengtian2766
    @huangshengtian2766 Жыл бұрын

    Just bought my 14 Pro max on Nov 2022 network is damn bad so I call up apple hotlone request to do a one to one exchange is it worth it will I get a brand new one or recon unit?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    yes, of course, if your device is under the warranty you will always get a brand-new device :) Don't worry, apple never gives refurbished devices when doing a replacement ;) It is possible that they will take your iPhone and refurbish it and sell it to someone but not to you.

  • @ashokannamalai4083
    @ashokannamalai4083 Жыл бұрын

    My right side AirPod is not getting charge .is it covered by apple Warranty ?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    if you purchased it less than 1 year ago - yes. They will give you a new AirPod :) It's funny because I just got a new left AirPods Pro from Apple last week.

  • @prathambindra4560
    @prathambindra45604 ай бұрын

    My iphone 15 pro volume up button not working and its in warranty will it be covered for free?

  • @prathambindra4560

    @prathambindra4560

    4 ай бұрын

    Please tell me

  • @ArthurBrassart

    @ArthurBrassart

    4 ай бұрын

    Of course 👍

  • @norahabanos3113
    @norahabanos3113 Жыл бұрын

    Hello! I wanted to ask, my device was purchased last March 2022, and right now my screen started glitching after updating the latest ios, can it still be submitted for a warranty case?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Today we are in May 2023 so I suppose your warranty is already over :( But you can always try to check with apple!

  • @norahabanos3113

    @norahabanos3113

    Жыл бұрын

    @Arthur Brassart I actually talked with apple and they said that they might honor it if it’s really a factory defect, my diagnostic report from the local service provider also came back as No Trouble Found, and now I’m just hoping for the best on my scheduled callback. 🥲

  • @balintt01
    @balintt01 Жыл бұрын

    Why i cant send it to repair?

  • @kushalrami3405
    @kushalrami3405 Жыл бұрын

    Hey @arthur, its been 2 months for my iphone 14 pro, my phone border color is getting chipped off. Can claim under warranty?? Please reply, thanks

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hello my friend, of course you can claim the warranty. Any issue that is not caused by your usage can be submitted as a warranty claim

  • @gauravraghani
    @gauravraghani Жыл бұрын

    Hey buddy i loved your video!! Just wanted to ask you that the charge they hold. Once they recieve the faulty device do the release the hold. What if they say they didn’t find any issue?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, thanks for your comment :) If you are sending a device that is not faulty they will diagnose it and send it back to you again haha :) I never had such a situation but I know people who claimed warranty cases when it wasn't and apple proposed either to repair the products and pay $$$ or simply return the product as it is. If you are using apple's authorized repair service they might charge some fees for the diagnose if the warranty case will not be confirmed by them. But if it a warranty case everything is 100% free :D

  • @gauravraghani

    @gauravraghani

    Жыл бұрын

    @@ArthurBrassart yea it’s express replacement service buddy my 12 pro max has 88% battery but when i use 5g it gets drained under an hour or 2 and gets hot

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    @@gauravraghani yeah 5G drains a lot of battery. Mine gets hot as well - it's normal. Not sure if they will replace it 😀

  • @krisdizon1399
    @krisdizon1399 Жыл бұрын

    my screen have small black dot and my iphone still have warranty is it possible apple service cneter cover the repair?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    yes,, it's a dead pixel. It is a warranty case 😀

  • @jeffersonmagcawas9668
    @jeffersonmagcawas9668 Жыл бұрын

    My camera paint are chipping can Apple warranty covered it?

  • @ridu9976
    @ridu9976 Жыл бұрын

    Hi! Do you need to submit the purchase receipt? Let’s say I bought it for on someone else without the receipt but still has the warranty valid

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, no, no need to show a receipt - just a serial number. As long as it’s under the warranty, you can resell it 100 times and it’s will be covered by Apple’s Limited 1 Year Warranty

  • @proudmizrahi6695
    @proudmizrahi6695 Жыл бұрын

    What my friend drop my phone and side is damaged what can I do?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    If your iPhone has visible physical damage - it will not be covered by the warranty. If there are no traces you try to use Apple's Warranty. Anyway if you have an Apple Store nearby just talk with the Genius guy, it's free :)

  • @muhammedali3131
    @muhammedali3131 Жыл бұрын

    Do you get to keep your faulty phone when you get a replacement one?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Unfortunately Apple Service will keep the faulty phone and recycle ♻️ it 😊

  • @TheDidrixon

    @TheDidrixon

    Жыл бұрын

    @@ArthurBrassart I think they just take still working parts from faulty phone to replacement in another phones sended for repair.

  • @Max_Sladkiy
    @Max_SladkiyАй бұрын

    Is it limited warranty? Or aplecare+

  • @ArthurBrassart

    @ArthurBrassart

    Ай бұрын

    Its a a standard limited warranty. Apple Care + is an additional service

  • @alliahrollo8964
    @alliahrollo8964 Жыл бұрын

    Hi can I ask, there's an oil got into my ipad screen because I accidentally spilled my hair oil in my bag, can I got a free replacement or repair from apple store or I need to pay for it?

  • @alliahrollo8964

    @alliahrollo8964

    Жыл бұрын

    My warranty is still valid until Dec 2023

  • @alliahrollo8964

    @alliahrollo8964

    Жыл бұрын

    also my screen is still working, I can still touch it but the oil is visible on the screen. Hope you answer my question, thank you 😭

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, unfortunately, technically you caused the damage to your phone so it will be difficult to claim the warranty case. You can go to your local Apple Store and try to negotiate but I don't think Apple will accept that. They can offer you paid repair - or replacement.

  • @TheDidrixon
    @TheDidrixon Жыл бұрын

    My iphone 14 pro stop response on my touch after 3-4 months work. I buy it brand new from apple store. Today I sent it for repair. They do inspection first and later inform it will be repair or replacement? Sounds interesting because you use phone few months and then get brand new again. But sad because screen stop work so I unable to backup all my data. So guys do not forgot about backups.

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Yes, if the will replace your phone 📱 you will get a brand new one - so you will lose some data. But everything you saved on iCloud will be back 🙌✌️

  • @TheDidrixon

    @TheDidrixon

    Жыл бұрын

    @@ArthurBrassart Yeah I know but on the ICloud my backup so old that it’s don’t make any sense to restore from iCloud 😂 I think they have got my phone tomorrow and I leave additional message here about apple decision.

  • @TheDidrixon

    @TheDidrixon

    Жыл бұрын

    @@ArthurBrassart today i have got message " Our technicians have successfully repaired your product and are preparing it for shipment. We’ll let you know when the product is on its way.". Sounds like they just repair my old Iphone and ship it back :D Not brand new. Well we will see it tomorrow i think :)

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    @@TheDidrixon This is an automated message I received the same message when they replaced my phone with a brand-new one. Let me know tomorrow if you received a new phone or if they repaired the old one. I'm really curious about what you will get. I bet 100$ you will get a new phone 😀

  • @TheDidrixon

    @TheDidrixon

    Жыл бұрын

    @@ArthurBrassart so you are not right :) I collect it today with receipt from apple care (but this is regular warranty i don't have apple care) where it says "Our technicians have successfully repair your product...". This phone comeback with my fingerprints on metal frame :) Its 100% mine Iphone 14 pro, not replacement. But they anyway wipe all data... Such a lot important things was there.

  • @romanbarron1507
    @romanbarron1507 Жыл бұрын

    Are the replacements usually brand new or refurbished?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Apple never gives you a refurbished phone 😊 There are 2 possibilities. 1 - repair. 2 - brand new device.

  • @romanbarron1507

    @romanbarron1507

    Жыл бұрын

    @@ArthurBrassart Ok, Thank You By the way, I've got applecare and I don't know whether to keep it or not. I'm very careful with my stuff and my phone is already covered with a case and a hydrogel screen protector. Do you recommed keeping it or would it be a waste of money in this case?

  • @ultramusicsound334

    @ultramusicsound334

    10 ай бұрын

    Replaced phone has the new warranty right??..... Means 1 year warranty or the warranty is to be continued same on the old phone??

  • @saayujkaran1496
    @saayujkaran1496 Жыл бұрын

    Will i get a replacement for 12mini but its really aa outdated model?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    If your device is still under the warranty they will always replace it for free. No matter how old is the model ;) 12 mini is not outdated model 👌

  • @zualahmar__
    @zualahmar__8 ай бұрын

    My iphone 14 bh dropped in 98% in one month…Whats the problem bri😢

  • @ArthurBrassart

    @ArthurBrassart

    8 ай бұрын

    It is normal, it means you have used it a lot 🤖 Loosing 1% per month is acceptable.

  • @intanwiduri2991
    @intanwiduri2991 Жыл бұрын

    Do we need to prepare our money if we bring our device to repair and still under warranty?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    warranty repairs are free of charge

  • @alexvalencia812
    @alexvalencia812 Жыл бұрын

    My iphone 14 pro screen and display got damaged, can the warranty cover it?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    if you damaged it - no. If it is a manufacturing defect - yes.

  • @alexsandrarosemahilum7235
    @alexsandrarosemahilum7235 Жыл бұрын

    Hi does replacement of battery is covered in warranty?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Hi, if you are experiencing any issues with your battery during the warranty period you can, of course, submit it to apple to ask for a free replacement. especially if your battery lifetime dropped significantly for example under 82% in less than 1 year. But remember that battery if a consumable part like tiers on your car. So it's normal that the battery loses its capacity throughout years of usage.

  • @rashunbrown4606
    @rashunbrown4606 Жыл бұрын

    Back glass crack and my phone screen just turn white the iPhone 13 pro max what can I do 😢

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    My friend, you can always ask Apple for repair but it will not be free :( If your phone is out of warranty you can check with your local repair shops. It will be cheaper than Apple's official service.

  • @angellvw
    @angellvw Жыл бұрын

    on my iphone 13 pro max, there is a little cratch (2 mm) in the stainless steel frame out of the box

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    🥲

  • @angellvw

    @angellvw

    Жыл бұрын

    @@ArthurBrassart do u think i can get a replacement or repair free? from apple

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    @@angellvw you can prove them that this phone was damaged in the box - then yes. For example you need to have a video with unboxing. Anyway you can try! If they will refuse you are not loosing anything.

  • @shirishkarmacharya
    @shirishkarmacharya Жыл бұрын

    My battery health reduced to 88% in 11 mnths and my phone has been freezing 30 times a day since 2 days. What should I do?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    From the user perspective losing 12% in 11 months is totally OK. I mean that how it works. But you can always give your iPhone for a diagnostic. If you think there is a problem, Apple will replace it for free. ✌️

  • @shirishkarmacharya

    @shirishkarmacharya

    Жыл бұрын

    @@ArthurBrassart And what about my phone freezing frequently in 20-30 mins and I have to restart it everytime I have tried force restart , clearing storage and even updated the system but also it is not solved. PLEASE HELP ME IF YOU KNOW ANYTHING ABT THIS!!!!

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    @@shirishkarmacharya well if it freezes you can ask for a replacement. it is defiantly an issue. just make sure to be fast because if the warranty will expire it will be too late :(

  • @jo69123
    @jo69123 Жыл бұрын

    La the UPS service paid by Apple or by the user?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    its paid by Apple :)

  • @jo69123

    @jo69123

    Жыл бұрын

    @@ArthurBrassart well apparently if you are outside the us you have to pay the shipping back to Apple Store headquarters so no 👎🏻

  • @Nathan15038
    @Nathan15038 Жыл бұрын

    9:50 that looks like an iPhone 8 Plus because of the back class when Apple switched to wireless charging leaving behind the aluminum body yes iPhone nerd here 😅

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    haha yes, it looks a bit like iPhone 8 but its iPhone 7 Plus in Jet Black color :D It was my favourite iPhone. Hope Apple Will Make iPhone 15 Pro in Jet Black color as well. I will buy it :)

  • @babyshadowlady
    @babyshadowlady Жыл бұрын

    I drop my phone and have dent on the side is it cover by apple care ?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Nope :( the dent is not apple’s fault. But if you have any other issues you can claim the warranty. A little dent shound not be a problem for them. But you cannot came and ask to replace the phone because you dropped it 😇

  • @babyshadowlady

    @babyshadowlady

    Жыл бұрын

    @@ArthurBrassart not replace, as the screen when it broken is covered and the dent or the case mean not cover .

  • @basavarajsunagar2754
    @basavarajsunagar2754 Жыл бұрын

    I sent a device twice still touch screen issue not cleared

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    OMG - you sent it to the official apple service?

  • @planetbrey
    @planetbrey9 ай бұрын

    can i get a different color

  • @ArthurBrassart

    @ArthurBrassart

    9 ай бұрын

    No, you will always get the same device in the same color 😀 although if you will buy a new iPhone 6 and activate it in 2023 and something will be wrong it that you will probably get iPhone 12 instead because they are no longer producing iPhone 6 😊

  • @harshdeepsingh5749
    @harshdeepsingh5749 Жыл бұрын

    I change my back camera I have almost 6 months warranty is this possible

  • @Hellofa6ird

    @Hellofa6ird

    3 ай бұрын

    No - because you opened the device.

  • @NoCluYT
    @NoCluYT Жыл бұрын

    9:00 seeing you try to pull the box out was so painful. I’m just screaming for you to use the holes on the sides😭😭

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Haha 😂 I am always brutal with my packages 📦 But you are right, next time in will open it properly 😉😭

  • @SalmanSalman-hi7ux
    @SalmanSalman-hi7ux11 ай бұрын

    😢my 14promax batry droped.99% in one month20 days😢claim apple store yes or not

  • @ArthurBrassart

    @ArthurBrassart

    11 ай бұрын

    Loosing 1% in 1 months is ok 👌 don’t worry about that

  • @Benom1
    @Benom1 Жыл бұрын

    Why does mine say i have to pay 95 CAD to repair my damaged airpods

  • @Sparrowgaming-z8x
    @Sparrowgaming-z8x Жыл бұрын

    Not available In my country 😢

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    😛

  • @abdulmananafzaal4632
    @abdulmananafzaal4632 Жыл бұрын

    N model ipone is refurbished?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Refurbished or replaced - so it can be brand new as well

  • @romeoff4889
    @romeoff4889 Жыл бұрын

    It is not charging properly Can i have a free repair?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Of course 😺 if your product is under the warranty and you can prove that it has charging issues you can ask for a repair or replacement

  • @arshak.ashraf
    @arshak.ashraf Жыл бұрын

    Will the serial number or country variant change when iphone gets replaced?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    Yes, the serial number will be new :) But you will get the same model.

  • @LolMan-cc9fb
    @LolMan-cc9fb Жыл бұрын

    What if my dog ate one of my airpods?

  • @ArthurBrassart

    @ArthurBrassart

    Жыл бұрын

    :D

  • @MartyNguyen611
    @MartyNguyen611 Жыл бұрын

    lol you seem to have many many problems with apple devices :D you have replaced damn near every type of device apple make

  • @jaybman2700
    @jaybman27004 ай бұрын

    Video but I’ve come to the conclusion that you have very bad luck with Apple products

  • @ArthurBrassart

    @ArthurBrassart

    4 ай бұрын

    Yep, i had a lot of issues but i also bought a lot of Apple products