Hope you guys enjoy this video! Always be aware of your legal rights! Hope this helps!

@Jordan_McMillan

2 жыл бұрын

Yeah good job you told me these 3 words.

@flamewater6639

2 жыл бұрын

He he boi!

@danielcontenteromanzini817

2 жыл бұрын

Now we know why U.K’s Apple products are getting more expensive. Abusive consumer rights

@wifiblocker6828

2 жыл бұрын

I got my 4s screen replaced (design flaw software started going wonky not answering calls ) and quoted this when 4 years old .. replaced screen to new straight away. Felt like new phone. Only works on design flaws so if you drop it or take it to the bath with you you’d not get replacement and would need the Apple care.

@CristianP

2 жыл бұрын

Felicitari ! 👍🇷🇴👌

SPOILERS: The 3 words are “consumer law rights”

@ljubomir_micic

2 жыл бұрын

Ty

@oryviej

2 жыл бұрын

Thank you!!!

@mssanad

2 жыл бұрын

thanks

@foxworthall1

2 жыл бұрын

Thank you

@wn352

2 жыл бұрын

You deserve all the $ from this video

You only need one word: Family.

@tejasgoyal5658

2 жыл бұрын

Lmaoo

@Xavier-R

2 жыл бұрын

I'm dying 🤣🤣🤣

@DruDilly

2 жыл бұрын

LOL!

@namanbaidwan9754

2 жыл бұрын

Lmao 😂

@stephenbrown2367

2 жыл бұрын

Lmao 😂

The 3 words are actually "Omelette du fromage"

@d.wiedecke

2 жыл бұрын

😂

@PhilipZilfo

2 жыл бұрын

Hahahahahahah 😂

@crazyfriendslover

2 жыл бұрын

Nice one!

@exodus58

2 жыл бұрын

@@kp1x Dexter's Laboratory

@TechLoverforever313

2 жыл бұрын

"Fried eggs of cheese"

In Germany, we actually have two different words for that. „Garantie“ is what the manufacturer can do, but does not need to. „Gewährleistung“ is what the law dictates.

@ZONEofTECH

2 жыл бұрын

Nice seeing you here, Valentin 😁🙌🏻

@--2

2 жыл бұрын

In Iceland, we only have one word for that. “Neytendalög”

@drumfynnfun

2 жыл бұрын

In Germany it is still just 2 years. -.- You can compare the law site between different countries

@trekk5673

2 жыл бұрын

@@drumfynnfun It is 2 years in Germany, but, after 6 months you have to prove that the device error is the manufactorer's fault. Only then you will get a repair or replacement. In most cases you will not be able to do that. Only the first 6 months are safe.

@Boonmepanich

2 жыл бұрын

@@trekk5673 that's shite

Would have been good to start the video with “this is not available in the US”.

@elyasstephens8242

2 жыл бұрын

Seriously, where apple is literally based

@blkkkwolf

2 жыл бұрын

Or this is available only in certain regions.

@furqanahcom

2 жыл бұрын

Wait is this seriously not available in the US?

@blkkkwolf

2 жыл бұрын

@@furqanahcom these are the laws of the country, so yes, US doesn’t have this law.

@Keepingitreal123

2 жыл бұрын

Zone of tech is a scam channel

I'm just going to repost this here as the question is being asked many times in the comments. The USA has NO consumer protection law such as Daniel is describing.

@fuori_piste

2 жыл бұрын

Thanks for this info. Boo to USA no consumer laws!

@Anilu777

2 жыл бұрын

Looks like in Canada you have to go to court to claim under Consumer Protection Act.

@Mssusi44

2 жыл бұрын

Grrr. I wrote ALL this info down and was JUST going to Google it. I knew it was too good to be true, smh 🤦‍♀️. Shame on the US for having no protection for it’s consumers 🤨

@billylardner

2 жыл бұрын

Haha UK good US bad

@axethepenguin

2 жыл бұрын

@@billylardner hey fellow British neighbour

In India the store manager will laugh at your face 😂

@bignavin10

2 жыл бұрын

There is no any such law in india...... acche din....

@amritparida1925

2 жыл бұрын

@@bignavin10 sahi mei, but phone pe kya kar rhe ho woh sab janna hai inko

@prajwalpravinjith7422

2 жыл бұрын

But in India you can these repaired a lot of places and spares appear like Magic, unlike America

@zayeemrahman8896

2 жыл бұрын

I swear

@AmitSagar4

2 жыл бұрын

You would usually get “Chal Chal, kal aana" 🤣🤣

Thank you for explaining: 1. This doesn’t apply just to Apple but ALL RESELLERS in the UK., 2. doesn’t cover accidental damage, 3. and your illustrated situation applies ONLY to only the UK. Thank you for being forthright with this because too many people will take only what they want to hear and run with it. Awesome job doing your homework on this.

@Random-sk6hm

Жыл бұрын

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

@delcorp

Жыл бұрын

It applies in many different countries s including here in Australia

@weaponx9728

Жыл бұрын

Is it applicable in India?

@TheWorldTeacher

Жыл бұрын

@@weaponx9728, I hope so, but I doubt it. 😢

@Elijah_YTmm2

Жыл бұрын

Can GameStop does it?

Those 3 words are: "I AM POOR" 😭🙏🏻

@GrizzlyINTL

2 жыл бұрын

Lol

@DebbieMason

2 жыл бұрын

Haha

@PossibleJothamChin

2 жыл бұрын

Lol

I used this exact consumer law rights to get a free battery replacement after owning a 2014 MacBook Pro for 4 years. That would’ve cost me £450 to replace haha! This video is good to make everyone aware of this as I’ve been telling ALL my friends and family to use this powerful right for YEARS now! Legendary video to put out as always! Keep up the amazing content! 🙌🏼

@Random-sk6hm

Жыл бұрын

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

@redpanda146

Жыл бұрын

Will this work for my 2012 macbook pro too. I love in Thailand(>︿

@justafilmmaker

Жыл бұрын

@@redpanda146 if it is more than 6 years in the UK, they won’t fix it :/

@justafilmmaker

Жыл бұрын

@@Random-sk6hm wow that’s really bad luck! I don’t know about a replacement twice but I don’t see the issue with it. Consumer law is kind of like extended warranty for 6 years

@dayjeremy

9 ай бұрын

You should have asked for the refund instead and bought the latest model.

This conformation really helped me. I was debating whether or not to bring in my MacBook Pro late 2016 for speaker repair, both speakers blew a few months ago and I’ve used external headphones etc for sound; I didn’t bring it in for 2 reasons, 1: it’s an extension of my arm and 2: I’m out of warranty and I can only imagine how much that would cost. Not to mention the butterfly keyboard issue. All of these issues would make you think I’d never buy another but it’s just so good, that’s the allure.

@happyguy2k

2 жыл бұрын

Did you end up using the The Consumer Rights Act 2015?

@TheWorldTeacher

Жыл бұрын

Good and bad are RELATIVE. 😉

Great Video Daniel. Your helping inform the UK citizens of their right… Yes, Each country has its own local laws.

Always been fairly pleased with apple. I had a MacBook Pro 2017 and the Touch Bar had some weird lamination defect, apple replaced without any fuss. also, back in the days of the iPhone 6, apple replaced that outside of warranty too. Good to know about these rights though. I would probably still get AppleCare for more expensive products for the accidental damage cover though.

Here in New Zealand we call it the “Consumer Guarantees Act” or CGA for short.

I like how the price for AppleCare on a $54k computer is only $50 more than a $1300 laptop.

@tanyat8380

2 жыл бұрын

😀😀

@vighneshramesh2569

2 жыл бұрын

If you spend more than 2k on a Apple product then you should definitely get the Apple care

@ireneadler4925

2 жыл бұрын

I guess you could argue that laptops are easier to break than desktop computers

@mrmaramind

2 жыл бұрын

@@ireneadler4925 good point

@revoltence359

2 жыл бұрын

Idk where tf this guy is where the Mac Pro costs 55K 🤣🤣

I was so excited and then he said the part about it being a UK law. Damn.

@thomaspfister3826

2 жыл бұрын

Maybe your country should join the UK 🇬🇧 then, they do not have many allies recently 😉

@billylardner

2 жыл бұрын

@@thomaspfister3826 Bring back the empire

@cecilokatrona

2 жыл бұрын

@@thomaspfister3826 no just no

@VelocitronVoyager

2 жыл бұрын

@@thomaspfister3826 ya no. keep the uk to yourself

@adilsheeth

2 жыл бұрын

@@thomaspfister3826 *When you were part of the Commonwealth*

I thought it was 2 years, not 6, thanks mate

@Fulded

2 жыл бұрын

Only in UK though

@insoft_uk

2 жыл бұрын

6 years tho, they is another catch fair usage as I had a TV fail just close to 5years and they offered so much in cash towards a new TV as I had quite a few years of usage out of it and did read about this in the consumer law act

@juntobeats22

2 жыл бұрын

In EU its 2 years

@MePeterNicholls

2 жыл бұрын

@@juntobeats22 i honestly thought it was an EU directive

@hoomee119

2 жыл бұрын

In UK we have had consumer rights law for a long time. The video is slightly misleading / confusing. Outside the manufacturer period of 1 or 2 years, you have to prove any faults are due to the manufacturer and you have up to 6 year's from.time of purchase. If you are offered a refund, the seller can deduct a reasonable amount for the time you have used the product. Also in the UK if you pay for something on a credit card costing £100 - 30k the card company is jointly liable to cover you for faulty / unsatisfactory goods and you can take up a claim directly with them.

That's what I call a great service Daniel. I am pretty sure not enough people knew about it. Unfortunately there's no cover in my country but there might be a lot people would benefit from it in other regions. Cheers!

I love it how we talk about consumer rights like it’s a thing that was hidden somewhere in the cave. I’m still glad that you mention it for other people to take advantage of it if Apple doesn’t wanna cooperate

@ko-Daegu

2 жыл бұрын

I never knew about it and does it work in other parts of the world or it's only in the UK

@kathleennelson6692

Жыл бұрын

@@ko-Daegu listen to the video!!

A few things missing in this video. The Consumer Rights Act says that consumers must receive products that are 1. Fit for purpose 2. As described, or as seen in a sample 3. Of satisfactory quality Item 2 also apply to digital goods. In this case, claiming for Apple products usually comes under "satisfactory quality" and without defect. Within 30 days, you can ask for a full refund. This is the right to reject. Beyond that, the seller can offer a repair or replacement before you can ask for a partial refund. This is the final right to reject. If this final rejection is within 6 months, the seller cannot deduct anything from your refund for use of the product, i.e. you can claim a full refund. There is no mention of a 6 year cap in the law, but a contract between the consumer and the seller can lay out the limits on claims provided that it is not unfair.

@Random-sk6hm

Жыл бұрын

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

For anyone in the US wondering about this: the warranty length here can last up to four years depending on the state you live in.

@cheeseyka19

2 жыл бұрын

how about california?

@longhorn416

2 жыл бұрын

Dang it lol

@nayeligonzalez6271

2 жыл бұрын

What about theft and loss warranty? They don’t want to replace my lost/stolen phone because it’s no longer on the iCloud

@christopherjohn333

2 жыл бұрын

I couldn’t find anything on apples website

@KingNubs1

2 жыл бұрын

What's it called here

ZOT always making the most informative and helpful tech videos 😎

This may be different in the UK but as far as I know you can’t request a refund unless it’s from the place of purchase so for example, you can’t go to Apple and ask for a refund under Consumer Law if you bought it from third party electronics store. You’d have to go to the store you purchased it from in order to claim a refund. Repairs or replacements are done at Apple if needed though and they may not exclusively mention Consumer Law but they wouldn’t charge you unnecessarily otherwise they could get sued if they breach the Consumer Law Rights, as would any company selling goods.

In The Netherlands it’s called “Nederlandse Consumentenwetgeving” And actually, here there isn’t a time limit. It basically states that “the expected life time of the product” and “reasonable time after the discovery of the problem”. Hope I could help!

@simplycod3789

2 жыл бұрын

Before you can complete saying that word to the apple store employee, its gonna already be 6 years

@NielsDutch1906

2 жыл бұрын

@@simplycod3789 I guess that’s the reason they didn’t state a specific date

@frfr2023frfr

2 жыл бұрын

Daar wordt soms toch ook de term non-conformiteit voor gebruikt ?

@SteashEdits

2 жыл бұрын

Dus hoe maak ik hier gebruik van wanneer bedrijven zeggen dat mijn garantie verlopen is?

@frfr2023frfr

2 жыл бұрын

@@SteashEdits Dat je je beroept op het non-conformiteit recht zoals beschreven in de Nederlandse Consumentenwetgeving.

Another thing that works great in Portugal (probably under the Consumer Law as well) is going to an authorized Apple repair shop and saying (in case there is a defect and they refuse to repair/replace it for free) that you do not trust your Apple product and you feel endangered by its malfunction, works like a charm.

@putinsgaytwin4272

2 жыл бұрын

I’m confused? How does that scare them

Great video! Gonna look up Consumer Law Rights in my country!

Very informative! We are in 🇨🇦 I took my 2020 Mac book pro in the Apple Store yesterday. It has a crack on the Bezel (bottom left hand corner) it is covered under the care plan but however they are charging 129$ they are saying is not covered under warrant!!! Is this correct? Shld I be paying anything if I have the care plan? They also said the Touch ID failed I’m not understanding why because it worked fine before I left it with them! Any insight you can off would be helpful. Thank you!

So this caught my attention and I actually did some digging into my own country’s laws about this and found some of interest, thanks for providing some useful interesting information to me, cheers mate

So refreshing to hear “get those snacks ready”

I thought the 3 words (for a MacBook) was going to be: "My keyboard's broken!!!"

Hey, thanks for the video, I have been facing a battery issue with my macbook air m1 2020 model. This occuring from the next two weeks of purchasing the laptop. From six months onwards I have contacting the apple support and taken to service also they are saying no issue but still the issue is happening. Could you please suggest me what steps need to be taken to resolve the issue and my Mac is still in warranty

As far as I can find, the US doesn’t seem to have a comparable consumer law. :(

@dnyalslg

2 жыл бұрын

You gotta pull yourself up by your bootstraps!

@alternatereality7713

2 жыл бұрын

I had an issue with an iPhone in US several months ago and while Apple kept running remote diagnostics and capturing data at the end they just kept telling me that they did not know what was going on and then gave me a silent treatment. Meanwhile the phone kept burning through mobile data like there was no tomorrow. Phone was under warranty when I reported the issue too. So consumers in US are much more screwed as they are at the good graces of Apple. I had to stop using the phone as I didn't know (and neither did Apple after over months of diagnostics) what was causing mobile data leaks. I felt like I was being suckered by sending gigs of data using cellular while I was still connected to WiFi. Bizarre and inexcusable.

@RealWorldReview

2 жыл бұрын

If they did, that’s almost 1/3 billion people. Guaranteed that there would be so much fraud that most companies would go to court and probably beat the customer lol.

@Dalek613

2 жыл бұрын

Merchantability. That's the key word in the US.

@davem3325

2 жыл бұрын

you can blame the republicans for that!

6 years is a long time for something to break but if we want to live in a society that is resourceful and that cares about the environment they should make sure manufacturers build quality products that last.

I didn't know this! I'm in the UK! This is amazing! Thank you so much Daniel!

@yellowspace

2 жыл бұрын

Consumer rights act 2015, I used this when my iPhone 7 became faulty a few years after purchase.

Super informative and really Mind blowing that more people aren’t talking about this. Love the tech vids of course, but videos like this really change the game.Stay on that grind man👌

@laurenholtzclaw2358

29 күн бұрын

Until you realize it does not apply to

Best video ever. Here in the US will look into our rights and warranty.

For the fellow danish audiance, “consumer law” is the english word for “reklamationsret” and is also 2 years. Not sure if it was mentioned but apple world wide warranty and apple care is covering your product in the whole world as long as there is an Apple store or a Premium reseller / service provider. Where the consumer law can only be used in the country it was purchased, so don’t go buying all your items in UK if you don’t live nearby hoping for a 6 year warranty, unless you wanna travel back to UK for the repair. At least that is my experience

@alae6185

2 жыл бұрын

THIS. I couldn't get my phone fixed because i bought it in the US whilst living in europe...

@lesternygaard5094

Жыл бұрын

Nå så man har kun 2 år i Danmark 😅🤔?

“”Unable to verify this iPhone has a genuine camera”” is what I got on my 12 pro max after 3 months of use. I will be getting a replacement soon.

@hazyproduct1692

2 жыл бұрын

Ok. Did you get it repaired recently?

@hi-hc2ql

2 жыл бұрын

@@hazyproduct1692 yes. They replaced the entire phone for free. The cameras work perfectly now.

Have this exact problem with my 2018 MBP. They wound up replacing the keyboard and battery under their replacement fix for the butterfly key issue. But never really made too much of a difference 🤷🏻‍♂️

Does this include warranty on a battery, eg a battery they replaced in 2018 for my MBP 2015?

After this video they are definitely not going to offer you review units. Great video! Power to the people!

@medicoslife2967

2 жыл бұрын

I don’t think he gets review units he buys them mostly.

This actually might be helpful for me cause my MacBook Pro as it’s flickering screen only when watching videos on safari.

@jeffreyjose9375

2 жыл бұрын

Happens to me too. I found a fix by going to system preferences, accessibility, display, and making the cursor big for a second, then back to regular size. Also turn of the shake to make mouse bigger option.

@petrichor259

2 жыл бұрын

@@jeffreyjose9375that is too much work to stop flickering

Something important to note that things that are consumable such as batteries do not get included under consumer law under most cases

Lol now they’re going to change their wording and take that out lol thank you this is awesome

Imagine using an Apple product for as long as you want and get a full refund

I had surpassingly good experiences with apple replacing my AirPods Pro multiple times now. It was first the right one that had like a static noise pop up and always be buzzing when playing bass frequencies and a few months later the left one. Each have been replaced via the send in program and I used the apple support app chat since that felt like the easiest way

@zeerehman2216

2 жыл бұрын

That’s amazing, but did you do this through the consumer law rights or the one year warranty?

@Dutchmaster707

Жыл бұрын

Do they send you a new pair or a refurbished pair

I love UK on hearing this consumer rights law, thanks for the info sir...

I’ve got two iPad Pro. One 10.5 and one original 12.9 Pro both of which have developed white spot this month! I’m going to use your advice. The 10.5 especially should have been recalled. Just been very unlucky with the white spot on the 12.9.

I called apple to have them repair my airpods, just letting you know the US DOES NOT support consumer law. Thanks for the tip though! :)

@mentafountakaiwu4525

2 жыл бұрын

Well America is the capitalist paradise. The law only protects the corporate world I guess. Such a shame for a country that produces so much tech. even if they manufacture it overseas. I feel for you my brother.

@FallenVixen93

2 жыл бұрын

Only Florida has consumer laws

@cameronbosch1213

2 жыл бұрын

That's true, except if you have American Express credit card; you usually get a little more warranty on your product (about a year). Though I had a faulty Dell laptop that had logic board issues, and after a replacement AND having to go as far as contacting *Michael Dell* through some foundation he was working at (Dell originally gave me a run around) I got a new laptop... Which shortly after was discontinued... And now that laptop has sleep/wake issues. Do not buy Dell laptops!

@ArmandGirard

2 жыл бұрын

@@cameronbosch1213 Several credit cards now offer an additional warranty (my Visa does). Check with your credit card company to see if they do.

@cameronbosch1213

2 жыл бұрын

@@ArmandGirard I am aware, but after about a year, American Express wouldn't help me, which led to a whole s**tshow, which is still ongoing, as each laptop I get sent as a replacement has something wrong out of the box (sleep issues, electrical logic board issues, etc.)

I really like the thumbnail 👍

Really useful video and information. I’ll keep this in mind for any future events.

I got my snacks ready! Love it.

A lot depends on how friendly your Apple Store is. I’ve gotten several free repairs when I shouldn’t just because they were being nice. For instance, my wife dropped a 6-month old iPhone in the toilet, and we told them that. They replaced it anyway even though they had no obligation to do so. I took in an iMac for warranty repair on a bad drive but asked for them to fix my cracked screen. They told me it would be $75 to fix the screen, but when I came to pick it up, they told me they decided to fix it for free. Sometimes you just get lucky.

@derodmcelrath3599

2 жыл бұрын

You must be the luckiest guy in the world 😂 I’ve been charged nearly full price with applecare+ for issues like a small scratch on the back of a phone meanwhile just wanted a front screen fix

@MahendarBabu

Жыл бұрын

Where r u from

In Australia, warranty, by law, is 2 years but also “reasonable use” after this, must extend this further!

@rilril5129

2 жыл бұрын

Electronics are also really well covered in Australia, so reasonable use of batteries etc should be able to be replaced no fuss.

@ryanthetide

2 жыл бұрын

I got a free pair of AirPods out of ACL & a 2016 MBP replaced brand new 4 years after warranty ended. Boy do I love being Australian.

@skytectheemeraldcar6150

2 жыл бұрын

No wait isn’t it 3 years

@skytectheemeraldcar6150

2 жыл бұрын

Cause for me it is 3 years

@skytectheemeraldcar6150

2 жыл бұрын

Like when I searched

Thanks bro.. appreciate this video, saved me!

I dont have any of this issue so far,but thank you,thank you very much for this information. All the best mate :)

Ireland as UK have 6 years of warranty! Good to know!

@siloPIRATE

2 жыл бұрын

True. But isn’t it a little harder to get?

They still have to respect the law for you to benefit from it lol. In my country, its 2 years as well but as soon as you claim your consumer rights, they will smile, take your item for "repair", wait 30 days (the maximum allowed by law for repairs) and return it to you with obvious water damage, claiming you did it. Happened to my sister with her phone from a major service provider. Now your only option is to take it to court, which costs money/time/mental health and most people just won't bother. So there is that. Better be polite when claiming your rights, because it may backfire in your face even in "normal" countries like the UK. And even then, it may not work out.... People are pigs. Actually, that is offensive to the poor pigs. These laws need to be tightened even further.

Thank you, this is so helpful! I wish I've known this when I found out about the defect in my iPhone 6s plus camera (as well as the battery that kept freezing and dying in France in the cold between November to April!!!). They only said the warranty already expired and wanted me to pay for it!!! It was an awful experience with Apple. My question is: Do we have to go to the store where we bought the device from? My friend is purchasing 2 devices for me from the US and I'm afraid I won't be able to use these magic words in the future if needed! Also I didn't know that the magic keyboard can drain the battery, you're the first one I hear talk about it! Thanks again for the great content!

@hazyproduct1692

2 жыл бұрын

I don’t think you have the go to that specific store. But I think it has to be Apple.

Didn’t work on my iPads but you did get me a new HomePod when one of mine was bricked by software update. Thanks as they got crazy expensive when discontinued them!

considering i just got my phone back after a repair and there's more damage done than fixing i think i need to invoke my consumer law rights

Any idea when Apple is introducing Back to School promotion in UK?

Hello sir I have gone through your video can you tell me that how does that replaced phone comes with does it comes with all the accessories like earphones and better charger? Or just phone ?? And in new box phone comes or in a transparent box how does phone comes?

What if macbook pro motherboard is gone?.i that case also this will applicable for replacement or repair ?

In Australia we have a thing in consumer law called statutory warranty. Unfortunately Apple has a tendency to disregard it which has burnt me three times - faulty 17” PowerBook, one of those 15” MacBook Pros with the dodgy Nvidia graphics card and most recently a USB C MacBook with a non-functional Power/USB C port. Apple has really gone down hill in terms of customer relations since Steve Jobs died.

@geomatrix5452

Жыл бұрын

I actually received the best warrenty money can buy regarding Apple... I DON'T buy their Over rated - Over priced crap! Been dealing with computers since CPM was the operating system!

You’re a legend bro. Very informative and beneficial.

Do you have to build a case? What if my macbook isn’t turning on at all but I’m suspecting that it’s a software not hardware issue ?? Thank you 😭

Bro you JUST OPEN MY 👀 to something new that I'll never knew about!!! Thanks allot....🍎

Customer: Consumer Law Rights Apple: Why do I hear boss music?

Apple once replaced the screen on my MacBook for free outside of Warranty under Consumer Law Rights. I was pretty surprised because Apple were the ones that told me about Consumer Law Rights. BUT they claimed that Consumer Law Rights was only valid for 2 years. I'm in UK btw

@adithyansreekumar365

2 жыл бұрын

In UK, it is 2years bro..

Very very helpful! That’s my 1st time watching this KZread channel and i and extremely happy to find such a useful info regarding products like Apple Thanks 🙏

Will it still work if I bought my Apple Products outside UK but I live in the UK?

Imagine how many people could save their money

@franklingoodwin

2 жыл бұрын

It only works with some manufacturers and retailers though. Apple had a well known defective product so would've had little choice but to replace or refund Daniel since it's easily provable in court

Apple might follow the law but won't train its staff to know what consumers are entitled to and enforce those standards. Apple is not alone in this but it is clear that brands rather sell you a repair or new product then do what's right.

@alcidesfy

Жыл бұрын

Be a Karen and call consumer service. Sometimes being a Karen is OK. Consumer service will call the Store and have them comply. That's what I did.

@TheWorldTeacher

Жыл бұрын

@@alcidesfygood idea!

But I think this only applies to NEW products with the original owner (and receipt) and will not apply to the UK secondhand shops or secondhand sales (even with the original receipt changing hands). But I also believe that if for example here in the UK we had Maplin a few years back go out of business and in cases like that it then becomes the responsibility of the manufacturer

So I got an Ipad AIR 5 still on warranty, I live in Greece. I noticed the infamous screen pressure distortion ! should i see a replacement ?

As an ex 🍎 employee. This is true. This is indeed only relevant if you bought your product directly from Apple. Consumer law only applies to the retailer you consumed from. Also, doesn’t count when you damaged your own machine ofc. We would actually inform customers of this right upon purchase but people basically forget 80% of the conversation lol. Basically no other retailer than the 🍎 store complied tho, resulting in a lot of people disappointed anyway. So buying directly at Apple might be a good idea anyways.

@Itsme-if1en

4 ай бұрын

Hey I'm currently trying to get mine replaced hopefully. When I approach the Store what do I have to say in order for them to get me a replacement of a refund? Since you worked at apple, id appreciate if you could help me out :)

@SamOoms

3 ай бұрын

@@Itsme-if1en if you've encountered an issue that is not your own fault, and the item needs to be replaced but is "out of warranty" you can say: "based on the non-conformity clause under European consumer law I think a product of this price should at least last X amount of years and therefore it doesn't conform to the expectations I may realistically hold from a product in this price range." - chances are the employee would go to their supervisor, asking for an "overwrite" so that they are allowed to service or replace your product outside of the standard warranty period. This applies ONLY when you bought it directly at Apple!! Good luck :)

Thank you for the information. Really good to know!

Why did you not post this video earlier 😭 I just traded in my problematic MacBook Pro. I wish I knew it earlier!! Still thanks so much for this content!

Here in NZ, the Consumer Guarantees Act states that goods and services must last an acceptable period of time based on price and quality regardless of "warranty". Because of this, many businesses lie about the law to sell extended warranties.

@Shaddow798

Жыл бұрын

Yep and it’s incredibly anoying even in some cases i have been dismissed even though I am within my rights.

well damn, i’m american so thanks for making me wait until the end to realize I don’t need this information...

@thomas0086

2 жыл бұрын

Right wing: BuT butt bUT…SochUlism 😭 so capitalists get to rape the nation blind, while they beg for it calling it freedom.

@thomas0086

2 жыл бұрын

@TFUSION 🤡

thankyou i am from the UK as well and that's really helpful

what if I bought my MacBook in Europe 3 years ago (where the time for guarantee is 2 years) , can I claim the Consumer law right of replacement in UK while I am UK resident?

Does this go for the US as well? Their website doesn’t let me view USA consumer law

@kobiweitzman2487

2 жыл бұрын

Ya I can’t view it also

@zyciewusatvbygosia8880

2 жыл бұрын

I wondering that too

@austinbradley130

2 жыл бұрын

me too

@NicVandEmZ

2 жыл бұрын

It should work in USA too

@kobiweitzman2487

2 жыл бұрын

I don’t think so

1:40

@thelegendarypoglin

2 жыл бұрын

thanks

I bought a ipad form my friend in uk which was under consumer law warranty. is it still cover 6 year consumer law warranty.I am from Sri lanka

Sad to see consumer law is non existent like UK. 6 years is amazing! 😍

If Apple cares so much about the environment they should give you a 10 year warranty to save you needlessly creating any any 'E Waste' over this period🤓

@jaycutler4013

2 жыл бұрын

Not many people use for more 2-4 years

Yeah USA will NEVER do anything like this

@longliveclassicmusic

2 жыл бұрын

😭😭😭😭😭😭😭

@alissonsandi

2 жыл бұрын

I've spent the last 2 hours researching, and I cant find anything that is clear. No even apple’s website has a page to disclose the US’s consumer rights. Then I went on to do a research for other countries, and there it was, top of the google page and in simple and plain English. Has anyone found it for the US? I cant even find forum/discussions. This is disgraceful

that was helpfull❤️ Thanks😮‍💨

How long can you use “ Consumer Law Rights “ because my iPad mini 5 is out of Apple Care & my iPad mini USB port is loose on it and needs to be repaired ASAP.

Magic words are, “I guess I’ll just go buy a Samsung then”

@t9878

2 жыл бұрын

Are you serious

@mqtte9594

2 жыл бұрын

Samsung😂

FYI another thing about Consumer Law in the UK is that according to the ACT, the Consumer has to claim in the first 6 months to actually get the full 6 year coverage. If the Consumer claims the fault after 6 months, it's up to them to prove the device came with the fault. Some sellers such as Apple and John Lewis extend this to 2 years for you to claim a fault. Just put this out there, so people don't get shown the door.

@Random-sk6hm

Жыл бұрын

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

The motherboard on my first iMac died. When I took it to an apple dealer for repair the engineer told me to put "Intermittent fault" on the form and although I was outside the guarantee they replaced it for free as I said the fault had started while the machine was under warranty. It worked for me.

in Britain, would it be your statuatory consumer rights? is that right? In case of any confusion because we are across the pond.

I already knew this, even when speaking to apple support they didn't appear to be aware of my countries consumer laws - Britain. So had to be passed onto senior management. But it was a broken ipad after having it 7 months, and as soon as they accepted the law my replacement arrived within 24 hours of shipping it. I hope American's have similar protections, as I know EU countries have excellent consumer laws.

@Random-sk6hm

Жыл бұрын

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

My IPhone 6s plus battery started draining super fast, it goes from 100-0 in like 20 minutes, yet the OS say's the battery 🔋 it's 84%.

@justanormaluser1535

2 жыл бұрын

Just get it repaired independently. It will be very affordable and make it feel just like a new phone.

@Sloff1155

2 жыл бұрын

@@justanormaluser1535 I’m looking into it.

@toxicityuser

2 жыл бұрын

@@Sloff1155 bruh get a new phone

@Sloff1155

2 жыл бұрын

@@toxicityuser I really do not feel like spending that extra money.

@ZONEofTECH does it have to be damage not caused by you or is accidental damage also covered

I have an old MacBook Pro from early 2015. It has a problem with the battery; it says battery Service is recommended, and the 13inch 2015 Macbook is not yet vintage. I use Mac Big Sur macOS 11.6.8. The first MacBook Pro 13 came back in March 2016. I got my main second Mac mini (M1, 2020) last Dec 2021. Today, I will be contact Apple support for this problem, I had it seven years , I hope it fix or replace and I will be use my customer rights law.