Love love love!!! My square reader!! I have one that's always setup in my office with the docking station so it stays charged. I also have a contactless card reader in my to go back for mobile appts. I can honestly say I love square for my business❤

Love these features ❤😂

Thanks for sharing. This is easy to understand and is what I needed

Just bought a Gen 2 after having 2 Gen 1 readers for 4+ years and with a week of use I've already had multiple pairing issues.

@bigmaw369

Ай бұрын

Force stop the app and reopen it. Shouldn't have to do like that but it works every time.

Square is the best invention EVER! Revolutionized my business! If I ever meet Jack Dorsey I'm going to kiss him right on the lips!!! ❤️

@square

11 ай бұрын

We love to hear this! If you have any questions or need help you can reach support at 1-855-700-6000 squ.re/contactsqsupport. We appreciate your support!

@rachelelizabeth6824

11 ай бұрын

😂😂😂 I hope he sees this!

@nygrl6102

11 ай бұрын

@@rachelelizabeth6824 me too! Lol

@user-ge7vd5kr5r

10 ай бұрын

Epic😂

@lalydiagardenboutique348

10 ай бұрын

​@@square😂😂

"You can check the charging level in the POSF." What's a POSF! It's best to make instructional views as though kindergarten students over over-60s (like me) are watching them, because sometimes we are!

@teresanix1746

7 ай бұрын

In the square pont of sale app.

Hello Can you have your account on 2 or three phone and still use on reader Ie my family can use it at different venues with their own phones not just having to use mine. Thank you

I have been using Square for about a year now. I have both the reader shown here and a “mount” - do I need the mount the card reader/contact less hardware too?

@square

2 ай бұрын

You can utilize the Square Reader for contactless and chip payments independently. The Dock serves as an additional hardware accessory designed for sellers seeking a convenient countertop charging solution. If you have any further questions about using Square hardware, don't hesitate to reach out to our team here: squareup.com/contact.

I have a computer repair shop, and for the last 4 years I've had my love/hate relationship with the Square POS Terminal. In theory, I love the device, the screen, it offers magstripe along with all the features of the Square reader. The reality is, I've had problems with it freezing, rebooting, not holding a charge sometimes, and the latest is I had to do a factory restart, and it keeps freezing in the middle of setup and/or updating, and won't work. Anyhow, with that said, I see the Square reader will do most of what I need (I can forego the wants like the screen and magstripe), however, it says it will pair with a bluetooth device, but then says works with Android and iOS apps. My front desk girl has a laptop (which of course has bluetooth), can it be paired and used with a laptop instead of a phone or tablet?

@square

Ай бұрын

Thanks for reaching out! It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. When you can, please get in touch: squ.re/contact. While you’re unable to connect the Square Reader to a laptop, you can use Virtual Terminal to process payments on a computer instead. Learn more here: squ.re/4ea3TNl.

@aceenterprise

Ай бұрын

@@square Thanks for the reply. Unfortunately, I've already been working with support on my terminal, and we're not having any luck. That's ashamed that the reader can't connect to a laptop. As for the virtual terminal, I'll check that out, thanks.

Ok, I got the 4 green lights. But nothing happened when I tried to enter a test sake with my credit card. Tapping didn't work. Inserting didn't work. What am I doing wrong?

@square

7 ай бұрын

Thank you for letting us know about your Square reader. We would be more than happy to look into this with you. When you have a moment, please contact us here: squareup.com/help.

It's March 2024 and I have had so many issues with the new card reader I absolutely hate it it says it doesn't pair well with android I might have to switch.

@square

3 ай бұрын

Our team may be able to help shine a light here - please get in touch when you have a moment so we can dig in: squ.re/contactsqsupport.

How will Square sales appear on my bank statement? Will they be itemised or grouped?

@square

Ай бұрын

Your transfers will include the lump sum of the transactions included in each specific transfer. You will see the total amount as a transfer to your bank account. You can learn more about transfers with Square here in our Support Center: squ.re/2B9dHWZ

Got one. Easier in 2024 to run a business. It's all about sales now. 😊

Do I need to link my checking account?

@square

6 күн бұрын

Before you receive your first transfer from Square, you will need to add a verified bank account to your Square account. You can start the verification process right from your Square Dashboard or Square App by following these steps: squ.re/2FMkchS.

So what about cards with no NFC and no chip? Those are still a thing believe it or not and many of my customers have these cards. And wbat about WEX company. Gas cards. I sell gasoline at my business and many customers come to fill up using these cards. They usually run as credit and.have no chip and no nfc. Just strip. Please help

@square

6 ай бұрын

If you are a US based seller when you activate your Square account for the first time you do get a free Magstripe reader. With those readers you can still swipe cards with no chips. We do offer manual card entry as well. If you have any further questions about card processing feel free to reach out support at 1-855-700-6000 squ.re/contactsqsupport.

@sd0519

5 ай бұрын

Can multiple devices be connected at same time?

@square

5 ай бұрын

Great question! At this time, the Square Contactless and Chip Reader can be paired with one device at a time, via Bluetooth. You can learn more about the Square Contactless and Chip Reader here: squ.re/3PKKQPe

Hi.. Can I use this square reader in accepting payment in the Philippines?

@square

9 ай бұрын

We are so happy you are interested in Square but our system is not available in the Philippines. Card payment acceptance with the Square app is currently available in the US, Canada, Australia, Japan, the United Kingdom, the Republic of Ireland, France, and Spain. We currently don’t support payment card processing outside of these countries.

@artist.in.the.country

9 ай бұрын

​@@square😂

How do I get the square reader

@square

10 ай бұрын

You can purchase all our hardware through our shop page, squareup.com/shop. If you have any questions let us know 1-855-700-6000 squ.re/contactsqsupport. We are happy to help!

This box is the worst thing ever. It never connects. I press and hold, it blinks red, and then it fades away. Make this more intuitive for Android users.

@square

7 ай бұрын

Thank you for your feedback. We will pass it along to our product team for their visibility and consideration.

@marthacares9149

7 ай бұрын

Also an Android user, purchased Square's contactless chip reader - lost many sales at busy event.

@alebachewkifle6081

6 ай бұрын

I had the same issue, once I watch a video, how to connect a squire reader to smart device, it was so easy.

@kimberlyann9877

6 ай бұрын

I can't believe I wasted money on this. You get a pretty generous percentage of sales, make it more compatible with Android. It never wants to connect. Completely useless

@ELEMUSIQ5

3 ай бұрын

You have to do it through the app. Worked for me but i had a few trial errors lol

For me toping or holding the card on the back of the phone doesn't work..

@square

5 ай бұрын

We are sorry you are having issues tapping your card. When you have a moment please contact support at 1-855-700-6000, squ.re/contactsqsupport, so we can look into this for you.

"Hold card to back of phone" please help.

@square

7 ай бұрын

We're more than happy to assist. At your earliest convenience, please reach out. We're happy to walk through this function with you step by step.

@marthacares9149

7 ай бұрын

Reader requests "Hold credit card to back of phone" HELP. Not working! Why is this not functioning as designed... "contactless" numerous, tireless, tedious attempts to hold customer's credit card against the back of my android become an exercise in futility. Please help.

@square

7 ай бұрын

Sorry to hear that you're having some difficulty. We'd like to get some more details from you. For security purposes, please reach out to our support when you have the chance, so we can gather some information and take a look at this together: squ.re/2LW3Gz3.

The worst when it doesn't want to connect

@square

11 ай бұрын

If you continue to have connection issues with your reader please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so we can assist!

Doesnt work it wont flash orange to connect. It is green

@Pishposh83.

11 ай бұрын

Hold the power button down until it shows orange lights, it might take more than 3 seconds

@square

11 ай бұрын

We are sorry you are having issues with your reader. Let's try the following troubleshooting steps if you are still having issues please reach out to support at squ.re/contactsqsupport. 1. Make sure the app and device are up to date 2. Delete and reinstall app 3. Turn on Bluetooth from your device’s settings. For iOS devices, this can be found in Settings → Bluetooth. Try turning Bluetooth off and back on. 4. Your Square Reader must be within 10 feet of your device. The Bluetooth connection may be out of range and could disconnect. 5. Check that your Square Reader has an adequate battery. Low battery may increase disconnections between your device and Square Reader. Press the button on your Square Reader once to see the battery level. If you see a blinking red light, that means your reader battery is low and should be charged immediately. If your reader is in a dock, make sure your reader is being charged. 6. Restart your phone, tablet, or other electronic device. You can also first try briefly putting your device into Airplane mode. 7. Reset your Square Reader. Hold down the power button for approximately 20 seconds. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing. 8. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair. 9. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights, or using your reader on a metal table. 10. Clear your Bluetooth cache if you have an Android device. 11. See Apple’s article on Bluetooth interference for additional information, support.apple.com/en-us/HT201542.

My square reader is not connecting anymore, dont know why. Ive only used it for 4 months.

@square

20 күн бұрын

As a first step, we recommend giving these troubleshooting steps a try: squ.re/3YmB1d8. If the issue persists, you can reach out to our Support Team at squareup.com/help/contact, or by sending us a DM on our socials.

If you're watching this because you just bought a Square Reader, you wouldn't have an "existing Squre account", so a word on HOW TO set one up would have been helpfiul.

@square

8 ай бұрын

Thank you for your feedback and for bringing this matter to our attention. We appreciate your input, and we're committed to improving the user experience for all our sellers, including new Square Reader users.

@leannaquick9364

3 ай бұрын

We had a Square account months before getting the reader. We used to use our phone to tap and receive payments and recently bought the terminal... So we had the account before the reader

@samanthamorrison877

Ай бұрын

We had an account because we used to have one that plugged in to headphone jack. Then bought this one because we got new phones that didn't have that access.

How to delete

@square

Жыл бұрын

Hello, Stephanie. We're here to help you with any assistance you need, whether it's deleting your Square account or any other query you may have. Please reach out to us directly here: squ.re/378zIpB.

JH3

It don’t work ))):

@square

Жыл бұрын

We want to make sure your reader is able to work! When you have a moment reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can investigate this further.

@susmail1

7 ай бұрын

Worked on my Samsung ultra fine Friday Sunday could only do tap to pay on my phone no matter what I did in aetting

@square

7 ай бұрын

We are sorry you had issues with your payments, and could only use tap. We would like to investigate this further. When you have a moment please reach out to support, squ.re/contactsqsupport.

Several months of disconnecting and NO ONE WILL HELP ME. BUT THEY SURE DO CHARGE ME FOR IT BEING DISCONNECTED!!!!!

@square

Ай бұрын

Our team may be able to help shine a light here - please get in touch when you have a moment, so we can dig in: squ.re/contactsqsupport.

@Hollysuzette33

Ай бұрын

It disconnects after every sale.

@square

Ай бұрын

We understand how important it is for your hardware to be working seamlessly. There have not been reports of this issue. Try deleting and reinstalling the app and hard resetting the reader. If the issue persists contact our support team at 1-855-700-6000 or squ.re/contactsqsupport. Feel free to also reach out to our Seller Community (squ.re/3OMA3TW).

@genetharris6523

Ай бұрын

You are not charged if you don't use it..

Junk lost 3 #75.00 sales today

@StarseedWarrior239

11 күн бұрын

How??

OMG hold on, I just paid for this thing, Now i wish i didnt do it. I hope you take returns of this thing. i did not see this video until AFTER i paid for it. This video and seeing others saying it has problems. No Thanks, So i will need to always turn on Bluetooth or it will not work, OMG I will just rather stick with manual entry as you seem to have turned off the old card reader. NO THANKS. i do not want this thing in my shop. Way to many problems with it to accept payments. I no longer trust this company. I will just tell my customers cash only, My area was hit by high winds and took down internet service, I was seeing places say sorry, cash only, Now i know why, No internet no payment. This is now 1 month after high winds in illinois. Not your fault but making card payments useless. Then in 2023 i see you raised the rates a little. Just another reason for me to say CASH only.

@square

11 ай бұрын

We are sorry to hear the reader is not working out for you. Feel free to reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can assist and help you return the item.

@dr.jeffmoore2149

8 ай бұрын

​@@squarereader will not take card chip. Your customer service pretty much sucks. What happened to customer service at your company. Modern computer age or not customer service is essential. To bad you fail to subscribe to common sense and courtesy. Either you want less customers or your just plain cocky and forgetful of how you got successful. Anyone out there know a good c card company?

@dr.jeffmoore2149

8 ай бұрын

Also, don't tell me your sorry and give me another number with robots and no people to serve the customer.

@pablocrespo9834

8 ай бұрын

@@dr.jeffmoore2149you sound like a crying little girl