Thank you so much. I thought I wouldn’t have a card machine for tomorrow’s working day and was dreading having to only take cash, followed your instructions and all ok again.

Success pairing the Square app with my iPhone! Thank you!!

The forget device and reboot process saved my butt today, thank you!

After spending three hours trying to get help from square support and having them them take me through all their troubleshooting steps and then telling me I needed to get a new reader, when this one is only two years old, I found this. It's working again.

Awesome video, super helpful!

Thanks for video I was having trouble to connecting so I follow these steps and it’s work back on I though it’s broke cause I had this reader since past two years so I though I’ve to go buy new one now but it work after I reset

My square chip reader stopped working after a T-Mobile update. Did all the stuff in the video, resets and updates. Toggled the Bluetooth no luck. I went and bought another square, because my Bluetooth works on my truck,my Bluetooth headset. The new square same result. I prefer the chip reader, not the magstripe. My phone is a Samsung Galaxy Note 10 plus. I emailed your support and was told, about the warranty to get another one.. I already bought the new one.

The Square contactless and chip card reader has a rechargeable battery. Battery life varies with use, but your reader should stay powered through a full business day of accepting payments. When the battery is low, it’ll take about 2 hours to fully charge. Here are some common Contactless + Chip Reader FAQs squ.re/3L5FJVK.

Make sure developer mode is off if you turned it on, on your phone. That was my issue.

This isnt available in Jersey Channel Island UK can you enable there?

My square won’t allow tips to pop up even when selected.

My square is not working, i kept getting a message saying" This device has enabled Developer options". But I have disabled the developer mode. Any solution?

@square

2 жыл бұрын

Feel free to send us a message using this contact form: squ.re/contact we're happy to troubleshoot this with you.

Mine want charge and it’s new

If your device does not have a built-in port, most devices have a compatible adapter that enables you to connect 3.5mm audio accessories, like headphones or the Square Reader, to the device’s main port (like a USB-C port). As long as you've activated your Square account, you can get in touch with our team directly by phone (or email) - just log into your account and head here: squ.re/contactsqsupport

I have two readers. One will not turn on, even while plugged in. The second reader is giving me an error saying "incorrect pin or passkey". SOS

@square

2 жыл бұрын

Hi Helga - Feel free to send us a private message via our Facebook page! Or send a message using this contact form: squ.re/contact we're happy to assist.

Mine just blinks orange, never pairs.

@erickcervantes2972

2 жыл бұрын

Same

Why my square contacting always I can't take card

@square

11 ай бұрын

We are sorry you are having issues with your reader. Let's try the troubleshooting steps mentioned below. If you are still having issues make sure to reach out to support squareup.com/help/us/en. 1. To turn on your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. You should see one to four green lights flash depending on your Square Reader’s battery level. 2. Close and reopen the Square App on your device. 3. Update the Square app. 4. Turn on Bluetooth from your device’s settings. For iOS devices, this can be found in Settings → Bluetooth. Try turning Bluetooth off and back on. 5. Your Square Reader must be within 10 feet of your device. The Bluetooth connection may be out of range and could disconnect. 6. Check that your Square Reader has an adequate battery. Low battery may increase disconnections between your device and Square Reader. Press the button on your Square Reader once to see the battery level. If you see a blinking red light, that means your reader battery is low and should be charged immediately. If your reader is in a dock, make sure your reader is being charged. 7. Restart your phone, tablet, or other electronic device. You can also first try briefly putting your device into Airplane mode. 8. Reset your Square Reader. Hold down the power button for approximately 20 seconds. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing. 9. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair. 10. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your reader on a metal table. 11. Clear your Bluetooth cache if you have an Android device. 12. See Apple’s article on Bluetooth interference for additional information, support.apple.com/en-us/HT201542.

Doesn’t matter what I did. I hate Square. Just paid $49 for the reader and followed all directions. My reader connected and that’s where it goes south. It continuous takes to me the setup screen and wants me to order another reader and there is no other option. You cant contact Square via any method…Im out $49.00 and a full day of my life. Square sucks!

Both my readers totally are dead. No lights or anything. Could charging it with an iPad brick kill it?

@square

2 жыл бұрын

View troubleshooting steps for your Contactless and chip card reader here: squ.re/contactandchipts

@hope-gm4sp

2 жыл бұрын

I am having the exact same issue. No lights, nothing. Did you find anything that fixed this?

@CityLifeinAmerica

2 жыл бұрын

@@hope-gm4sp Yes. I plugged it into a lower wattage brick for a few hours and it came back to life.

@hope-gm4sp

2 жыл бұрын

@@CityLifeinAmerica like an charging brick you would use for your iPhone? And did you plug in the base or take out the reader and charge that directly? Thank you for your help so far, I’ve been trying everything to resurrect my reader! (:

@CityLifeinAmerica

2 жыл бұрын

@@hope-gm4sp Yes the smaller brick for iPhones. I guess the iPad brick was too much wattage. I also took it out of the dock and just plugged it in direct.

You're offering a free Magstripe Reader.. Where's the one for USB-C? Most Samsung phones no longer offer 3.5 audio jack and I'm messaging you here because your automated help chat bot is not exactly the kind of help I would expect from a known company as Square.

@square

2 жыл бұрын

Headset and Lightning are the only connection types available for the Square Reader for magstripe at this time. If your device does not have a built-in port, some devices include an adapter that enables you to connect 3.5mm audio accessories, like your favorite headphones or the Square Reader, to the device’s main port (like a USB-C port). We also recommend using the Square Reader for contactless and chip with your device, as it connects wirelessly with Bluetooth LE. You can use it to accept contactless card payments, chip card payments, and mobile wallets like Apple Pay and Android Pay.

@kennedy188

2 жыл бұрын

@@squareI'm guessing you're telling me I have to "Buy" a contactless reader or an adapter? The mailer I received offered a "Free" Magstripe Reader and I was highly considering it for my company just because of that. Please understand, many of my clients pay thru the app I use (percentage taken by app) or write a check for the final payment on contact. I'm not looking to spend money for a reader/adapter AND pay a percentage to square.

Thank you so much, this was very helpful! 🩷

Hi Shanida - Thanks for reaching out. Sorry to hear that you experienced some difficulty with your reader. Feel free to send us a private message via our Facebook page or send a message using this contact form: squ.re/contact we're more than happy to assist. ✨

$49 for a device that doesn't even charge.

Hey Square; could you stop making such garbage hardware? Thanks.

HI DirtyReaper - Feel free to send us a private message via our Facebook page or send a message using this contact form: squ.re/contact we're happy to assist.