This not accurate anymore. There is no private email drop down option and limited support through namecheap.

@namecheap

2 жыл бұрын

Hello, If your domain is pointed to third-party nameservers, you will not see the drop-down option in your account. Instead, it is needed to create Private Email MX records in your account with DNS/hosting provider. Here is a useful guide: www.namecheap.com/support/knowledgebase/article.aspx/1340/2176/namecheap-private-email-records-for-domains-with-thirdparty-dns/ Should you need any further help, please contact our Support Team at www.namecheap.com/help-center/live-chat/ Best Regards, Namecheap Support

My account dont show function like this to set up automaticly privite email works only cpanel

Thank you for the video! It was straight to the point and very helpful!

Hey, In mailbox name, where you put "admin" at the last step, I wrote "contact" and it says anyway : "This is a required field." when I want to save the changes to have my created email adress. What should I do please ?

@namecheap

6 күн бұрын

Hello! We are sorry that you are facing these inconveniences. Please try to do the same via another browser or after clearing your browser cache. If the issue persists, please contact our Support Team directly: www.namecheap.com/help-center/live-chat/ .

Hi we have just bought a email service We can send emails, but unable to receive it Please help us please Unable to receive emails please help

@namecheap

2 жыл бұрын

Hello, We are sorry that you faced such a situation. Please contact our Support Team at www.namecheap.com/help-center/live-chat/ for us to investigate the issue and assist you. Kind regards, Namecheap Team

Thanks for sharing!, by the way. Do you have a video explaining following problem? " This mail has been blocked because the sender is unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM" Thanks in advanced! Best regards!

@namecheap

5 ай бұрын

Hi, thank you for reaching out. Please contact our team at www.namecheap.com/help-center/live-chat/ so that we can look into this for you in more detail and help resolve the situation.

I do not have the drop down menu in mail settings to select private e-mail. What should I do?

@namecheap

9 күн бұрын

Hey! Thank you for letting us know! In this case, best to use our Live-Chat option at www.namecheap.com/help-center/live-chat/ and we'll look into this for you.

Thanks for the guidance.

thank you for the tutorial! it was very helpful with my new email.

This was a great tutorial, you answered all the questions I needed didn't skip a beat!! Thank you :)

I changed my DNS to basic DNS so that I can use the private email button how long does The DNS take to update

How do I set up or add my private email to my IOS phone? or how to I set it up on the Ox Drive?

@namecheap

7 ай бұрын

Hi! Please check the following guide on how to set up Private Email on iPhone: www.namecheap.com/support/knowledgebase/article.aspx/10032/2175/private-email-account-setup-on-iphone And this one regarding the set up on Ox Drive: www.namecheap.com/support/knowledgebase/article.aspx/9326/2178/how-to-setup-ox-drive-for-app-suite/#ios

what should be mx record if my domain connected blogger and when i want to use domain mail on cpanel...

@namecheap

Жыл бұрын

Hi! Please contact our team via Live Chat, so they will be able to help you right away: www.namecheap.com/help-center/live-chat/

This was a huge help.

I got an email through Namecheap... some time ago. Now i want to change the alias. The name before the "@". Is that still possible? If how?

@namecheap

Жыл бұрын

Hi, thanks for reaching out! If you need to edit an Alias for the email address, you can do it from the menu shown here: www.namecheap.com/support/knowledgebase/article.aspx/9627/2215/how-to-create-an-alias-for-namecheap-private-email/ If you need to change the name of the mailbox itself, you are welcome to refer to this guide: www.namecheap.com/support/knowledgebase/article.aspx/9921/2215/how-to-change-namecheap-private-email-mailbox-name/

it says I should change back to BasicDNS, and if I do that my website will not be available

@namecheap

Жыл бұрын

Hi! If you use the custom (hosting) DNS, it is not required to switch nameservers to BasicDNS. You only need to set up all necessary host records on the DNS provider side. Feel free to check the following guide to find out how to do it: www.namecheap.com/support/knowledgebase/article.aspx/1340/2176/namecheap-private-email-records-for-domains-with-thirdparty-dns/

How do I set up the mail program on my Mac to use my private email I have purchased from namecheap?

@namecheap

2 жыл бұрын

Hello, We have a few step-by-step guides on how to set up MacMail on different OS at www.namecheap.com/support/knowledgebase/subcategory/2175/private-email-client-setup/ Please take a look at them. In case there are any issues with the setup get in touch with our Support Team at www.namecheap.com/help-center/live-chat/ Kind regards, Namecheap Team

How do you logout from a private email account? I could not locate any logout facility on there. Thanks

@namecheap

2 жыл бұрын

Hello, If you check Private Email via a browser interface it is possible to log out from the account by clicking on your avatar >> Sign out. Kind regards, Namecheap Team

Please how can I get a domain. When I click trial and choose a plan and the bring me to domain name, when I click use a domain I own with namecheap I don’t see any domain there please how can I get a domain or what should I do?

@namecheap

Жыл бұрын

Hello, If you haven't registered a domain name with us yet, you can do it here: www.namecheap.com/domains/ Just enter the desired domain to the search field, add the domain to your cart and click on "Checkout" > "Confirm the order" to proceed with the payment. If you already have a domain with us, please contact our Support Team so we can check the situation: www.namecheap.com/help-center/live-chat/ Best Regards, Namecheap Team

Can I install a custom ssl for the email?.

Thank you

i can’t use Private Email with custom DNS

شكراا

i dont belive this type of serices are around !! our emails are down from last two weeks and we are only geeting auto genrated emails ...we are loosing our customers due to this issue 2nd thing we are unable to change our MX records as the hosting provider is namecheap butt still no responce

@namecheap

Жыл бұрын

Hello! We are sorry for any possible inconvenience. Please contact our team via Live Chat and they will do their best to help you at www.namecheap.com/help-center/live-chat/ 🙏

@razawaheed7824

Жыл бұрын

@@namecheap Bro live chat have no solution for us if you need i can share lice chat reply here

@razawaheed7824

Жыл бұрын

they are online for only basic support rest all are support auto genratoed

@namecheap

Жыл бұрын

@@razawaheed7824 I am sorry to hear that. Could you please share your chat ID, so we will be able to check your case more deeply?

@razawaheed7824

Жыл бұрын

@@namecheap my ID razawaheed

Can I use your own domain to create my own mail?

@namecheap

Жыл бұрын

Hello, Yes, you can use your own domain which is registered with any Domain Registrar for a Private Email service. Kind regards, Namecheap Team

I send my mail but not received

@virtuallingeriemodels

2 жыл бұрын

I have a same problem. I can only send mails, but will not receive any!

@nnamanibenjamin5093

2 жыл бұрын

Same here

@namecheap

2 жыл бұрын

Hello, The issue should be investigated. Please contact our Support Team at www.namecheap.com/help-center/live-chat/ so we can check the case in detail and assist you properly. Kind regards, Namecheap Team

@jeuglz7331

2 жыл бұрын

@@半神 THEY SOLVED IT?

How to turn off auto renew

@namecheap

Жыл бұрын

Hello, you can manage the auto-renewal for your service from your account at any time. Please feel free to check our guide on how to do it here: www.namecheap.com/support/knowledgebase/article.aspx/10301/2257/video-turning-the-auto-renewal-feature-onoff/

You have the worst experience with Private email. If you want to loose customer, continue like that

@namecheap

5 ай бұрын

Hello, sorry to hear about the experience you had with our service. Rest assured, our support team is always ready to fix any difficulties you face. Please feel free to get in touch with us at www.namecheap.com/help-center/live-chat/ , we are here for you 24/7.