How To Connect Hikvision DVR To Mobile Phone : kzread.info/dash/bejne/rK1_s9SToM2_gso.html

Gosh, I Love you,you are the only one,who showed the " refresh " button, it helped me a lot,thank you!!! God bless you

I can`t see my cameras when away from my network using the PC software. Will adding the 'alternative DNS server' mean that I can? I can see the mobile app no problem but it suits me better to view on the laptop. Or should I do something different.

@hikconnect

Жыл бұрын

Cek this video kzread.info/dash/bejne/nWGpl8uufNSootI.html

the app on my phone says offline but i cant seem to get it to reinstate the online mode - camera is on at main screen?

Sir hikvision dvr cofe rauter se online kiya tha me or jo sim lgya hun rauter me uska 1.5 gb 30min me hi pura khtam ho jata h or sirf dvr me hi uska net khtam ho rha h others or kisi device me connect nhi h wifi fir bhi internet khatam ho jata h

I'm using Hikvision DS-7608NI-Q1 this device can't online , I'm trying lot of tutorial videos but can't mach

Thanks G. Watching from Ethiopia.

@hikconnect

9 ай бұрын

You're welcome

thanks the is very help full. Anyway Please i need help here to connect my hikvision camera on line..

Am instalat aplicația pe telefon și după o perioada nu mai ma pot conecta,îmi scrie pe telefon ca dispozitivul este off-line.

My wte2 lost a lot of time, any idea? Some time work with shutdow

I changed DNS like on your video and it works! 🎉 thank you!

@hikconnect

9 ай бұрын

You're welcome

@INDIANARMY-yl5ri

8 ай бұрын

How

@hickond

8 ай бұрын

⁠@@INDIANARMY-yl5riWhat how? The answer is on the video, please watch it again.

What you need to do is see if ur internet wire works if it does unplug it and go onto network then IP address remove all the IP address with the internet cable out then turn camera off plug internt bag in and hopefully it should have ur IP address from the reset wires connection. When setting up the camera they always have a IP address that u need to change hope this helpted it worked for me ❤

Hi, Hikvision, my camera always enter offline mode on my ivms but once i go to SADP or life view to reconnect it will work for 4-5mins and enter offline mode and other ip camera's are working fine,

@hikconnect

10 ай бұрын

This is an intentional limitation to reduce cellular broadband bandwidth usage. If you require more than 5 minutes of Live View, we recommend adding your device via IP Domain on the Hik-Connect app with port forwarding.

Tried everything mine live view starts for a second and says network unstable i have 200mbps connection and getting 195mbps speed constantly Please help i have tried everything my firmware is up to date Checked all the ip address and settings My live view on mobile runs when i start but after 5 seconds it says network unstable reconnecting I have lan cable attached to my nvr Changed lan cable also still no solution Any help will be appreciated Tried with google dns also On hik connect mobile app speed shows but after 5 seconds speed goes to 0mb

@hikconnect

Жыл бұрын

If you have public IP address, you can connect with that, and do port forwarding

*Nice Tutorial Brother!!!, in other case some of the things that often cause hik-connect offline are because the network is not in the dhcp setting, then the internet connection drops, and the lan cable is not properly connected*

@hikconnect

3 жыл бұрын

Thanks for your support 👍👍

Nice video 👌

hi pls help. on my iphone my cameras were working fine but ive changed phones and now they are showuing offline. Ive tried using the SADp tool but nothing comes up on it. I am using wondows on my laptop. pls help as no setting etc has been touched.

@hikconnect

2 жыл бұрын

What type of your device

Hi, my cctv is working fine in Tv. But if I view in mobile it’s show offline frequently.

Hi will this fix network unstable message on Hik-Connect app thanks

[UPDATE 2023] How To Hikvision DVR Network Setup : kzread.info/dash/bejne/rJhqlKx9opPWerg.html

Hello I'm using Hilookvision on the android app and it works very well. However using the PC app it's very patchy. It's very slow to start, Sometimes it streams live video but then hangs. Sometimes it won't stream at all. I have a fast fibre connection at both ends. It's very frustrating. The manage remote device seems to work OK.

@hikconnect

2 жыл бұрын

On the computer, what application do you use?

My DVR is connected via LAN. But once the DVR is connected it keeps rebooting maybe 12 time or more/ day. When i remove the Lan cable it works perfectly without rebooting. Can you please help?

@hikconnect

Жыл бұрын

Change your ip address, maybe any conflict ip address

Halo 1st time i connected it to router it was working automatically and was very easy after like 2 hours it went off line When I connect LAN it shows offline on the screen I think the LAN input is not working and I bought it this month and started to use it last week i even try different cable still the same but when I plug another dvr it's working and get online

@hikconnect

Жыл бұрын

Maybe you need upgrade your firmware

@siyoumy

Жыл бұрын

@@hikconnect how do I do that because it can't connect to the router I can't c it in the router connected list but at first it did and I regester online then same day it disconnected

@hikconnect

Жыл бұрын

You can try to change your device nic type on network menu

Hi on my mobile phone in the Hik-Connect app it says the device is offline but on the tv it’s working what do I do about this?

@hikconnect

3 жыл бұрын

You can logout from APP, then login again

@anithadaisy

3 жыл бұрын

Tried logging out and log back in, still it is in offline. How to make it active? Can you please help bro

@hikconnect

3 жыл бұрын

First, check your Internet connection by check your Cable connection. Make sure you have already set dhcp on network setting, and make sure your device get ip address. Then make sure you already Enable Hik-Connect service.

@anithadaisy

3 жыл бұрын

Thanks bro. Internet connection is stable I've checked it now. hik app works on tv but not on phones connected to it.

@anithadaisy

3 жыл бұрын

Is there any other way to solve it remotely as I'm far away from home where the set up is. Am in a different country now. Please help me

It doesn't work for my NVR Hikvision is awful in P2P

Thank you it worked !!!! Life saver !

@hikconnect

Жыл бұрын

You're welcome

hello I have a hikvision wifi camera model DS-2CV2021G2-IDW unfortunately after wifi is offline after connecting the lan cable it is ok, I set dns, but it does not help please help

@hikconnect

Жыл бұрын

Maybe you can factory default, then set again

I have recently installed cctv but every 2hr the system goes offline. Then i restat dvr and it will be online. But again after sometime it automatically becomes offline. What is the issue why is it like this pls reply sir

@hikconnect

3 жыл бұрын

Maybe your device need to be upgrade, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

Hello platform showing offline i have set all settings but problem is still same.!! Model, DS-9664NI-ST

Sensör ekleme ile ilgili de bir vidyo çeker misiniz?

Help.. i can't format ezviz sd card. I use 256gb sd . stuck at 26% and failed. Then i change to 128gb sd can format till 100% but the status abnormal.. not working

@hikconnect

Жыл бұрын

Are you use sd card type especially for cctv like Sandisk max endurance or just use sd card like generally for mobile phone?

Hi po... Bakit po kapag mobile data gamit ayaw gumana.. Ano po dapat. Gawin?

when i double click the IPV4 Address, google comes back with "this site cant be reached, .................... took too long to respond". How do I proceed?

@hikconnect

2 жыл бұрын

Make sure your device and your computer have ip address in same lan segmen

i have been trying to configure my device to view through the mobile app hik connect on iphone and i keep getting error code 0 i never seen that before and cant seem to find anything on how to resolve any help is greatly appreciated

@hikconnect

Жыл бұрын

Check your platform access status, already online or not?

@jasonvelez225

Жыл бұрын

@@hikconnect i have to check that i might be set to offline

@hikconnect

Жыл бұрын

You can check your cable connection to router, make sure your device get ip address from router

Help!! I cannot see my DVR in SADP tool but I can see the wifi cameras. Everything is connected to the same network and DVR status is online. When I tried to ping the IP, the destination host is unreachable, and when I typed the IP in the browser, it says "this site can't be reached"

@hikconnect

Жыл бұрын

I think your lan and your wifi connection is isolated

@Musicvibe881

Жыл бұрын

@@hikconnect Isolated? Hmm.. but we have only one router at home. Does it mean that it’s isolated on the router itself?

@hikconnect

Жыл бұрын

Yes, you can Try using lan connection at all, don't using wifi connection

@Musicvibe881

Жыл бұрын

@@hikconnect I will try it. Thanks a lot!

@hikconnect

Жыл бұрын

You're welcome

Hi, Can you help me on steps on how to solve ‘Offline Status’ issue when I am not at home? If I am out of town and need to resolve the ‘offline status’ issue?

@hikconnect

2 жыл бұрын

I think you need some one to restart your device or your router

@naveen7206live

2 жыл бұрын

@@hikconnect Is it not possible remotely?

How you set up hikvision camera to 3rd party nvr.Northernview for example?Thanks and cheers from Chicago

@hikconnect

2 жыл бұрын

If the nvr support adding camera using RTSP mode, you can use it

Hi, I have a new wifi hub and now I can't view footage via the app. The system says 'offline' what setting do I need to change please?

@hikconnect

Жыл бұрын

Make sure your device already enable dhcp option on network, then reboot your device

Very helpful, thanks a bunch

Dear HIKvision, Please fix the issue with 265+ with HIK-Connect. I have no problems with PC when viewing or playback via the web browser. However with the 265+ enabled and I usually get connection lost and unable to establish. This is not a wireless problem or else my PC would experience the same. I am using android/apple with the latest updates installed and version. Please advise

@hikconnect

2 жыл бұрын

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@kiritokun1791

2 жыл бұрын

@@hikconnect thanks will do

If my Hikvision DvR is shut down due to current outage then the current out is not auto online then in that case I have to reconfigure and go online. What is the solution to always do auto online show?

@hikconnect

2 жыл бұрын

Make sure your network setting is dhcp. In some case dvr need to restart to get online again

@rakibulhasan3515

2 жыл бұрын

@@hikconnect I'm sure my network is DHCP. When the current goes out, the DvR is restarted, isn't it? When the router is turned off, when the router is turned on again, DvR Auto goes online again. But when the DvR is off due to the current going off, in that case the current goes off, in fact the auto is not online, then I have to configure it and go online. This problem needs to be solved by configuring

@hikconnect

2 жыл бұрын

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

@aroyewunkingsley6001

Жыл бұрын

@@rakibulhasan3515 i hav same issues as your, please were u able to get it solved?

many many thanks

@hikconnect

Жыл бұрын

You're welcome

May I get a written instruction in text form? I can't follow the video instructions. Thanks.

@hikconnect

2 жыл бұрын

You should check one by one, make sure your internet is stable, Make sure your connection between modem router and dvr is okay, make sure lan indicator on back of device is blink. Make sure your device get ip address from modem router by enable dhcp option on dvr. And make sure you already enable hik-connect service on platform access

My dvr hanging problem once start the dvr working 3hrs only hanging and mouse pointer is not showing

@hikconnect

8 ай бұрын

You can try release your harddisk first, or replace your power adaptor

@batthinavenkatesh9245

8 ай бұрын

@@hikconnect chainged the power adopter

There am installing a camera ,am able to live view on a browser but on the nvr its indicating camera locked

@hikconnect

10 ай бұрын

Try to Unlock with the nvr verification code

@duko3526

10 ай бұрын

@@hikconnect error prompt is operation failed

thanks brother

@hikconnect

9 ай бұрын

You're welcome

Mine is showing offline I have reboot it few times and shutdown and still showing offline. Internet is connected, as it showing on Sadp and Router settings. I can log into to the IP address but on the app it is not online and showing offline on app and platform access. Any ideas

@hikconnect

2 жыл бұрын

Maybe you can use DNS of your internet provider. Contact your internet provider then ask the special DNS to online CCTV

@vipinparappalli4414

2 жыл бұрын

Will this problem occur if smps are compliant?

@hikconnect

2 жыл бұрын

What you mean about smps?

@vipinparappalli4414

2 жыл бұрын

@@hikconnect In case of any complaint to smps, when the dvr is restarted, will the dvr that was online go offline or what is the reason for being offline?

@hikconnect

2 жыл бұрын

Maybe your internet provider was blocked the cctv stream connection. You can try using DNS from your internet provider

I have same problem my DVR is not open in my mobile app I do this method then my dvr open in mobile app but when I turn off device and open next day then dvr not open in my app what can I do now ? Help me please?

@hikconnect

2 жыл бұрын

You can try to restart your device and your dvr

@shahrozeanwar8018

2 жыл бұрын

@@hikconnect when I restart the problem not fixed same problem mobile did not show dvr

@shahrozeanwar8018

2 жыл бұрын

After that online I restart my dvr then same problem created

@hikconnect

2 жыл бұрын

Maybe you need upgrade the firmware if possible

I can only see my camera on my mobile when im on the same wifi as the hikvision . When im on LTE on my cellphone it doesnt work ! help me please

@hikconnect

Жыл бұрын

Check on your dvr platform access menu, the connection status online or offline?

@anorak2002

Жыл бұрын

@@hikconnect I have the same issue..Works on wifi but not on my phone away from home...Connection status says online

@microy4103

11 ай бұрын

@@hikconnect linking status is succeeded , type ethernet

Not working i check my Internet IP and the internet connection on my DVR still offline i follow your instruction but not working

@hikconnect

2 жыл бұрын

Maybe you can set DNS DVR follow DNS Internet Provider or use 8.8.8.8

Hello Team, Is there any way for resolving this device offline issue remotely? The sole reason for a Security Camera is the absence of the individual.

@hikconnect

2 жыл бұрын

I think no, except you have vpn access to the network of camera

Hi I am getting an error on mobile devices it says devices offline. The NVR is fine but on platform access it is offline with error 0xe0000102. Please can you help assist?

@hikconnect

2 жыл бұрын

Make sure your Internet connection is okay, un plug your cable, then plug to your computer, can access Internet or not?

@WildWazz

2 жыл бұрын

@@hikconnect Yeh it appeared the booster that was Wifi'd in needed resetting. After that was reset it then worked. Still cant get access to the online website though it said page not found. But the main thing is I can connect on mobile devices, just not the laptop atm. I contacted support but they said they only support the distributors and not end users and I cant get a hold of the installer so im stuck really.

In playback No more connection are allowed. Please stop one or more connection and try again.. msg is showing how to resolve this problem

@hikconnect

2 жыл бұрын

Maybe your device already access by another person, please logout account from another device, than login again

Hi. I changed my internet provider yesterday and my cameras are saying offline.what do i need to do thx. 😊

@hikconnect

Жыл бұрын

You can re setup your network - make the IP address same segment with new provider

i bought cctv with 8 cameras. but when i connected to my mobile phone, only 1 camera can be viewed. how can i view all camera on my phone? please help. thanks

@hikconnect

2 жыл бұрын

You Just, click on + sign on Live View, than add the camera

what a pain in the arse this is one day everything fine on my iphone the next its saying offline i typed in the ip address etc as you have and its still showing offline i still have live view etc on my television its just my mobile phone

@hikconnect

Жыл бұрын

Check your internet setting on the devices

@techno247

Жыл бұрын

@@hikconnect sorted it out both plugs one near the dvr and the other near the router didnt have any green lights on i switched of then back on again and it sorted the problem thanks for your reply though

I try same like this.. NVR coming into ONLINE and when I want to see in mobile I open application and selected cameras.. The NVR coming automatically restart.. What's problem

@hikconnect

3 жыл бұрын

Are always like that or just one Time?

@rcreddy7500

3 жыл бұрын

@@hikconnect from 5 days like this..

@hikconnect

3 жыл бұрын

Update your app

@rcreddy7500

3 жыл бұрын

@@hikconnect yes thank you.. I make update it's working well.. Thank you

@hikconnect

3 жыл бұрын

You're welcome

my dvr TDV-5316-H2. I'am setup cloud p2p and online. But 5 minutes offline. and always online offline. what can i do

@hikconnect

2 жыл бұрын

Maybe your dvr to old, if posible upgrade the firmware

@orocimaru757

2 жыл бұрын

@@hikconnect please send me firmware for my dvr model TDV-5316-H2. And how to resolve if after upgrade my dvr can't booting.

@orocimaru757

2 жыл бұрын

@@hikconnect and in my platform error code 0x11

@hikconnect

2 жыл бұрын

For the firmware, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com

Thanks

My phone it says its offline and when I try get in from computer it says password is wring and which is not wrong I know my password but it won't let me in why is that ?

@hikconnect

Жыл бұрын

You can try to reboot the device

Any solution for “setting failed . Network port conflicted . Setup again “ ?

@hikconnect

2 жыл бұрын

Yes, or you factory default your device

Hey bro i can't see my cameras in hik connect app when i use another wifi please tell me how i can fix this

@hikconnect

10 ай бұрын

First, make sure your device connection status already online, then add device by serial number not ip address

@mubeenwaseem8307

10 ай бұрын

Bro app contains only 8 letters serial number but my device have 27 digit serial number

@hikconnect

10 ай бұрын

You can find the serial number on the box or under the dvr

@mubeenwaseem8307

10 ай бұрын

Bro it said unbind the device pls how I unbind the device from mobile bcs my DVR is old dvr

@hikconnect

10 ай бұрын

You need to login with your Old account then delete the device, But if impossible you need contact support in your Country to unbind the device

I fix hikvision intercom.. But notifications not coming for Moblie and the device is online..how to solve this problem...???

@hikconnect

3 жыл бұрын

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com

@psiho051

2 жыл бұрын

How you fixed it ?

In my dvr status show fe0e00000104. What its mean? And not doing online

@iwatachannel

3 ай бұрын

same problem

Im having issues my device still says offline. Can someone reach out to me please.

@hikconnect

3 жыл бұрын

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

On iOS 2/3 cameras are working , but the last camera shows it is offline , on Android 3/3 works

@hikconnect

Жыл бұрын

Maybe compatibility issue with IOS

In my mobile every 5 minutes. The video is autopause itself. How to overcome this issue..

@hikconnect

6 ай бұрын

You can set port forwarding on your modem router

My DVR is offline giving error ( 0xe0000102). The cable to the router is ok . Tested it with a laptop

@hikconnect

Жыл бұрын

Is your device ever online before?

@thecountsaintgermaine7937

Жыл бұрын

Did you solve this?

Mere phone mai Camera setup connected hai Par wo Mobile mai offline bata rha hai ... Recharge 1din pehle hi kiya tha..pls reply me

@hikconnect

3 жыл бұрын

Please speak in English

@phoolchandsharma8081

3 жыл бұрын

I had already connected my CCTV camera to mobile but It now showing Offline. We Did the balance on Wifi 1 day before only .

@phoolchandsharma8081

3 жыл бұрын

All connections of wires are also right

@phoolchandsharma8081

3 жыл бұрын

Also tried to log out and log in

@hikconnect

3 жыл бұрын

Please use primary DNS with ip address router gateway, then use 8.8.8.8 on secondary DNS

In Platform access it shows EZVIZ Cloud P2P. What to do?

@hikconnect

2 жыл бұрын

Just Enable, and make sure the status is online

Where can i get QR Code from platform access in web browser Kindly..

@LMALMALILLMM

Ай бұрын

Hello, the qr code can only be found on the monitor connected to your recorder, if you can only access the web interface, you can try to connect your system via serial number

90% of the time when we connect our mobile hikvision DVR, the DVR gets offline. Kindly provide the solution and give the customer help number.

@hikconnect

Жыл бұрын

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support

how do you get to that webpage edit: ok i found the SADP thing but when i click on the ip the webpage doesent load

@hikconnect

2 жыл бұрын

Maybe your pc ip address not same segmen with your device

@maxuribe4026

2 жыл бұрын

@@hikconnect how do i fix that

@hikconnect

2 жыл бұрын

Make sure your device and your pc connect to the router that provide dhcp ip address.

@maxuribe4026

2 жыл бұрын

@@hikconnect they both are connected to my router edit: the website loaded now but its locked and i have to try again in 22 minutes

@maxuribe4026

2 жыл бұрын

@@hikconnect now it just keeps saying my password is incorrect i even changed it but it still says its incorrect edit: i think its a separate username and password for the device then my account. the old owner must have put a password on it

If the camera is offline, how do you access it via a web browser? I thought it was offline.

@hikconnect

9 ай бұрын

Connect network in same lan / access locally

@mikeeyram

9 ай бұрын

@@hikconnect Obviously. When the camera is offline, the LED on the port is also off, but the infrared leds on the camera are on. Meaning the camera is on, but it's offline.

@hikconnect

9 ай бұрын

Make sure you have set static ip for your device

@mikeeyram

9 ай бұрын

@@hikconnect I could, if SADP could find it. It currently can't find it, as again the camera is offline.

Doesn't work. Tried resetting to factory defaults, also tried restarting the router many times, configured the settings as well. Linking status of the internet to the device is 'succedded' and can see sending and receiving traffics from the network settings. But it still is OFFLINE. It just happened. I was able to access it via the app this morning and then an hour later it's gone offline 🥺

@aceweymouth3412

2 жыл бұрын

I have exactly same issue, was working a few days ago, then suddenly just stopped working. juts offline.

@hikconnect

2 жыл бұрын

First, you can reboot your device, reboot your router, then make sure your device Already online on platform access. Make sure your device already connect internet correctly

@badercanahuati7342

2 жыл бұрын

@@hikconnect resetting my router worked for me

@hikconnect

2 жыл бұрын

Okay

Is the admin password the one you create yourself for the mobile version

@hikconnect

2 жыл бұрын

Yes

How to fix Oxe0000104 error on HVR 4.0

অনলাইন করার পর বারবার অফলাইন হয়ে যায়। কিভাবে সমাধান করতে পারি

Hi as soon as I leave the house,the app just says offline please help ,I want to be able to see my cameras while I am not home

@hikconnect

Жыл бұрын

Make sure your platform access status already online

@fulufhelocynthiasandani8973

Жыл бұрын

@@hikconnect yes it is online,when I am in the house everything is fine as soon as I leave it offline

@hikconnect

Жыл бұрын

You add by serial number or ip address?

@fulufhelocynthiasandani8973

Жыл бұрын

@@hikconnect I scanned the QR code on my app

@hikconnect

Жыл бұрын

I think your platform access haven't online

I'm seriously struggling trying to get my DVR online. The modem/router was reset and since then I can't get it back online. Any suggestions.

@ritamorello1560

2 жыл бұрын

In addition, when I select the DHCP the IP information disappears

@hikconnect

2 жыл бұрын

I think you need to double check your cable from dvr to router. And make sure the port router have Internet connection

I have changed my wifi password, but after it my router gets offline. And cameras are not working in mobile . What should I do to get my DVR online

@hikconnect

Жыл бұрын

Reboot your dvr, and if possible setting again on network configuration

@fahadzeb3506

Жыл бұрын

@@hikconnect I did it earlier but still device is offline

@fahadzeb3506

Жыл бұрын

@@hikconnect my wifi router is not catching internet , since I have changed the password.

@hikconnect

Жыл бұрын

I think you need to factory default your router, then set again until have internet

@fahadzeb3506

Жыл бұрын

@@hikconnect ok . Thank you

It worked thanks 😊

@hikconnect

Жыл бұрын

You're welcome

My camera work for some days and go offline

❤️❤️❤️

when i click on ip address its showing that ist unaviatable

@hikconnect

11 ай бұрын

Make sure your device already connect to the router with lan cable

Hi which website i should go to , to get this access.i dont have a monitor

@hikconnect

3 жыл бұрын

You can use google chrome or Internet Explorer. Detect your ip address by using sadp tool

@EvantsStudio

3 жыл бұрын

@@hikconnect Hi I installed sadp tool.But it doesn’t show anything.When I check my hikvision app,it says my cameras are offline as I turned off my dvr by mistake.After I turned back on,it says offline.

@hikconnect

3 жыл бұрын

Make sure your device and computer that installed sadp tool already in same LAN.

@EvantsStudio

3 жыл бұрын

@@hikconnect thank you very much.Was a great help mate

@hikconnect

3 жыл бұрын

You're Welcome

Can’t connect mine to my phone on the system it self it says offline

@hikconnect

Жыл бұрын

Check your internet connection from router to dvr

@paulstones1451

Жыл бұрын

@@hikconnect it’s connected it’s not been connected to my phone for bout a year now but going on holiday soon so trying to get it sorted

Tried everything stay isdur

Unbind Failed DVR-104G-F1

Are you able to talk through your video ? All I heard was music, what is that ?

@hikconnect

Жыл бұрын

Im sorry my English is Not good, If you want to listen my speak, you can see in other my channel at www.youtube.com/@cctvupdate

mera online nhi ho pa rha kya kare

In platform access, I enabled it, then also it says OFFLINE, what do I do, my device is Hikvision DVR 16 port

@hikconnect

Жыл бұрын

Check your network setting, use DNS Google or use DNS from your internet service provider

@Hu55a1n

Жыл бұрын

@@hikconnect ok thank you , and if i only want to connect from the same router what should i do? Then should i only use the google DNS?

@hikconnect

Жыл бұрын

If you just want to connect from the same router, just add local IP address to the app

@Hu55a1n

Жыл бұрын

@@hikconnect thank you...

@hikconnect

Жыл бұрын

You're welcome

Not work always offline. I have others ip cameras which are online but one camera not.

@hikconnect

2 жыл бұрын

Maybe you do factory default for the offline camera, then repeat to set again

@yoyoyoyoyoyoyoyoyoyoyoy

2 жыл бұрын

@@hikconnect i did it many times whith same result. Maybe firmware versión? But its de mayor firmware versión and i dont known if i can download the versión

@hikconnect

2 жыл бұрын

Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get your firmware

Hi live is not working on mobile but the dvr monitor has live feed. Under platfor it says connection as offline(0Xe0020008)

@JACK191286

9 ай бұрын

Lograste solucionarlo?

@savio05m

9 ай бұрын

@@JACK191286 No

PLZ HELP 🚨 Sir my camera is offine after upgrading it in the app

@hikconnect

Жыл бұрын

Re upgrade again using manual usb upgrading

@userdead9570

Жыл бұрын

@@hikconnect sir the cameras are showing no network video

NVR ka model no kya hai

I m using bsnl broad net… hikvision always offline statu… aapne jo setting bataya fir bhi same problem…

@hikconnect

3 жыл бұрын

Confirm to your Internet provider. Request to open akses for cctv online.

It works without router's internet reply fasttt...

@hikconnect

3 жыл бұрын

Should have Internet connection

Wifi se connect kaise krna h???

urgently hik connect camera appears offline on my phone

@hikconnect

Жыл бұрын

Try to reboot your device or logout from the account and login again