This is exactly the information I've been looking for!! Basic step by step and easy to understand. Shipping has always been the most confusing aspect of Ebay to me. Thank you for sharing this!

Have spent hours getting things ready..I have just 2 things in my store so far but took a week off work to get other things listed. This is wonderful to have found you today...see you updated July 2019...and I just got my digital scale 2 days ago and it IS a Weigh Max too.

You kick-ass Ms. Wells. Why I have not found your videos before I don't know, but I am sure glad I did. You have given me renewed hope for eBay. Thank You.

Oh my goodness! This is awesome. Thank you so much Suzanne, super helpful. I'm a newbie. Excited.

Absolutely clear.Great job. Hope to not hear you apologize next time .You are a star!

WOW! This is fantastic. There are a lot of links here I will need to study, and I will review this video several times.

I'm new to Ebay and your video is perfect!

Just found you!!! Love this video.. going to watch more shortly .. I really liked how slowly you went over this difficult topic .. THANKS 😊

@SuzanneAWells

4 жыл бұрын

Thank you and welcome to my channel!

Thank you so much for all the information! It has been very helpful for a new Ebay .

Thanks for the video! The flowchart is VERY helpful.

Thank you for this! I feel a little more confident now!

I just created my first Ebay account and have some stuff I want to sell. I really love this video. I subscribed and liked this. I'll be watching more!

Thank you so much. This was so helpful!

@SuzanneAWells

Жыл бұрын

Glad it was helpful!

Thanks so much for this video u are truly a blessing bc I was so confused before watching this😘😘

I love your videos! They are a great help. What about suffocation warning labels? Do I need to use them on polymailers or any other plastic bags I use?

@SuzanneAWells

6 жыл бұрын

eBay nor USPS requires a suffocation warning. Use your best judgement!

Additionally, Suzanne, is there a way to quote shipping for an order that ships in more than 1 box because it's too big to put into one box? Like a set of antique table service for 12. I want it properly protected....of bubble wrap....thus, several boxes.

valuable information. thank you.

halp. I could not find the flowchart

ebay notified me regarding the shipping label glitch on 6/18 & 6/19 that I would be refunded for the labels that could not be printed. Last night I contacted ebay customer service about a related issue and found out that there are more glitches that have been affecting my performance report. Packages where I witness the scans by the USPS are not being recorded in the system. I have 15 items that show no scan on my dashboard. Most are from 2 days in May and 2 from the latest glitch in June. Since there are so many sellers involved in this now, ebay will finally remove these from our performance data. The problem is much deeper than this. I have many more packages that do not show tracking at all until the item reaches the buyers local PO. I usually don't know about these until a buyer contacts me asking when am I going to ship because there is no tracking information. Could this be a major issue with Guaranteed Delivery? I think it will. Mike S.

It is very helpful Video.thanks a lot😊💐

I think the reason it's so confusing is that there are tons of videos out there where the sellers tell you how to ship but it's wrong. A lot of sellers ship with shortcuts. I've seen plenty ship bigger items in the flat rate priority envelopes. Stuffing in. They teach other sellers this as well. That's what threw me off. I figured if they were showing you it was right. wrong. lol. Suzanne will teach the right way trust that.

@SuzanneAWells

4 жыл бұрын

Hi Cari, I agree 100%! The misinformation on KZread is my motivation for being here. eBay can be life changing so why not teach it the RIGHT WAY?!!!

@Suzanne A. Wells Great video and very helpful! I couldn't find the link you mentioned to your flowchart?

@SuzanneAWells

4 жыл бұрын

It is right below the video www.dropbox.com/sh/hsoid755xbvdkl9/AAAPXLv3p51jVwIxDQWJqpk8a?dl=0

Do you recommend shipping men's jeans in a padded flat rate envelope if folded carefully?

@SuzanneAWells

6 жыл бұрын

If they fit without compromising the integrity of the envelope.

Great video. I ran the scenario for 15 ounces or less on the usps calculator and calculate the cost much higher than $4. When I drop the scenario to 13 ounces I get about $4.53 charge. Has the post office changed that weight limit recently?

@SuzanneAWells

6 жыл бұрын

Very possible, they change rates frequently.

Thank you for this. Just watched your calculated shipping video. Excellent too as I want to give my buyers more options. Questions: can I use a Priority Box (not the flat rate ones) if the buyer chooses the Ground Shipping (2-9 days) option? Can I ship items other than shoes or board games in those named boxes? Thank you again for your clear and concise videos.

@SuzanneAWells

7 жыл бұрын

No, you can only use priority boxes for priority. Not parcel select or first class.

@SuzanneAWells

7 жыл бұрын

You can use the shoe or board game boxes for whatever you want. They were just created with those common items in mind.

Thanks for posting this. It will definitely help me. I just started selling on eBay 4 days ago and just had my first sale 2 days ago. I'm having a dilemma on whether to put my price as is and charge for shipping, or hike up the price of the item but ship it for free. For someone just starting out like me, what do you advice?

@SuzanneAWells

7 жыл бұрын

Here is my answer regarding free shipping: kzread.info/dash/bejne/oYGLzKebqtfLkdY.html

@chickee2551

7 жыл бұрын

Suzanne A. Wells Thanks Suzanne!

how do i do shipping for multiple items. i want to send internationally. Customer can purchase different scents like lotions. do I set the custom weight as one item then when they select the amount they are going to buy that is calculated?

@SuzanneAWells

6 жыл бұрын

It is best to put a general statement in your listing that you will combine shipping, and after the customer places their order you send them a combined invoice. You can't possibly know how much someone will buy or where it will go, so you can't figure the cost until AFTER they have purchased the items.

please tell me is it ok to ship first class 13 or 15 oz. i hear its ok at 15oz just want to make sure.

@SuzanneAWells

7 жыл бұрын

Yes you can ship up to 16 oz First Class.

You can ship 1st class (thru ebay) up to 16 oz. Some people ship blank media via media mail, which is a no-no. Blank dvds, vhs, cassettes are not eligible for media mail, although I did order some recently and were shipped successfully that way. You might get away with it but if the PO inspects the parcel your customer might get a nasty postage due notice.

@SuzanneAWells

7 жыл бұрын

Yes, lots of violations using media mail. What people don't realize is that the buyer is going to end up paying the price - and misusing supplies and the USPS results in the seller looking bad. I mean, it is really worth a few bucks to get a negative or an unhappy buyer? Nope.

A medium flat rate box costs about 15 bucks to ship, is it against the rules to print a regular priority mail label while also using a flat rate box? Thanks for all the information. New to selling and dont want to get docked for making mistakes. This has helped alot.

@SuzanneAWells

3 жыл бұрын

Yes, that is fraud. You can only use flat rate for flat rate. If you don't want to ship it flat rate, do not use a flat rate box.

Hi Suzanne, Did you remove the document link? Or is it only in the course? Thank you.

@SuzanneAWells

5 жыл бұрын

Nope, the link is below the video.

Will it hurt shipping with global shipment and international shipping at the same time? Just to try it out

@SuzanneAWells

6 жыл бұрын

No

Very helpful video! Where is the link to the flowchart? Thank you.

@SuzanneAWells

5 жыл бұрын

It is under the video: FREE eBay Shipping Tutorial tinyurl.com/ydd7r2sl

Addendum to below comment: mostly I'm pretty scared about whether people will buy...I have baby, mens and womens clothing, jewelry, a few Christmas things, and some just pretty household things I liked...time will tell.....I want to quit my job and do this full time...and I know it takes time to discover what people want and the prices...thanks for this great info...looking forward to discovering your other videos and info. So appreciated!

@SuzanneAWells

4 жыл бұрын

Just start listing and you will learn as you go. That's what the rest of us do!

I just need clarification on the big picture when it comes to calculated shipping. Ex: I list item A for $25 with calculated shipping. Buyer purchases item A, pays the $25 + $10 shipping that was calculated based on their zip code. Do I receive the full $35 and have to pay $10 to the post office when I ship the item or do I pay the $10 when I print the label? Ok, wait...I think I just figured it out...but responses are welcome!!! Thank you Suzanne for all you do!

@SuzanneAWells

5 жыл бұрын

Yes that is correct.

What I need help with are the shipping policies that must be assigned to each shipment. Does ebay start you off with any predefined or must we create them all from scratch? How many should you have? What are the basic ones you suggest and use yourself?

@SuzanneAWells

7 жыл бұрын

What do you mean "shipping policies?"

@mchammersmith9873

7 жыл бұрын

The last section when listing an item for sale is 'Shipping Details'. There you select your Payment, Shipping, and Return Policy. These are all created under My Ebay/Account/Business Policies. Payment policy is Paypal and Return Policy is 30 Days. Those are easy. But Shipping Policies must be created for every method imaginable. First Class, Standard, Media, Parcel Select, Flat Rate and for all the different weights. Am I missing something? Doesn't everyone have to set these up initially?

@SuzanneAWells

7 жыл бұрын

I guess I am missing something. I just use calculated shipping and pick which class of mail. If it is a flat rate, I choose the option that works for the item. I have never had to set up any policies.

@mchammersmith9873

7 жыл бұрын

pages.ebay.com/help/sell/business-policies.html Upon further review......apparently I opted into these policies when I was setting up my ebay account. They made it sound like this was the direction ebay was moving and that I might as well do it now before it became mandatory for everyone. I am now opting out. It's too confusing. Thanks. I'm glad I asked.

@mchammersmith9873

7 жыл бұрын

And I got this message when I just opted out......Thanks for trying out business policies Are you sure you want to opt out for now? Once business policies are available to everyone, you'll have to use them again with all your listings, so please let us know why you want to opt out now. When you're ready, you can go to My eBay to try them out again.

So you are saying to not put coffee mugs in padded flat rate envelopes? I have received 5 that way and they were perfect ... they wrapped put them in box then an flat padded envelope!

@SuzanneAWells

7 жыл бұрын

I don't ship coffee mugs that way. Do what works for you.

@AnimalFarm341

6 жыл бұрын

I bought boxes that are 8x5x4 - they fit in a padded flat rate if over a pound, otherwise I use box solo and send first class.

Hello Suzanne - new fan and subscriber here. I am a newbie just getting ready to list my 1st item - but have a question. I purchased something 2 weeks ago from a different seller, and it turned out to be the wrong item even though the model # matched. I contacted the seller, and the seller did not respond. Am I permitted to list this item on Ebay and sell it? I cannot use it and at least want to get my money back. Thank you

@SuzanneAWells

4 жыл бұрын

You are allowed to sell anything that isn't prohibited by eBay www.ebay.com/help/policies/prohibited-restricted-items/prohibited-restricted-items?id=4207

Size Definitions: Length is always the longest dimension and is measured in inches. Height is the side that is perpendicular to the length and is measured in inches. Width is the remaining side that is also perpendicular to the length and is measured in inches. Girth is the distance around the thickest part of the remaining non-length sides and is measured in inches. For rectangular packages, Girth would be Height multiplied by two plus Width multiplied by two. For cylindrical packages, Girth would be the circumference of the cylinder.

Two different post offices in my area told me that any first class package over over 13 ounces has to go priority or, if I wish, flat rate. I am totally confused. I buy my postage through eBay.

@SuzanneAWells

6 жыл бұрын

eBay goes up to 15.9 oz for first class.

@TheDarkDresser

6 жыл бұрын

Thank you, Suzanne.

What about repurposed boxes? My neighbor gives me a lot of boxes that come from other companies, and I have shipped items in a used box (an Amazon box, for example) but covered it in brown craft paper. You mentioned in the video that boxes should not be covered. Does that mean I can only re-use plain, brown boxes? I have no problem buying boxes, I thought any box could be used for shipping, just cover the original non-eBay name.

@SuzanneAWells

7 жыл бұрын

The paper can get ripped off during the shipping and handling process. You can certainly re-use boxes.

Please Do a video on listing using combined shipping, been selling for 7 years and I still dont get it.

@SuzanneAWells

7 жыл бұрын

I'll see what I can do!

@Shelacy

7 жыл бұрын

Yes, please do a video on this. I had a multiple quantity listing, I fouled up and did not put shipping for additional items. Buyer purchased two, but only got charged shipping for one (small item), however, two items brought weight up to priority, I, of course, took the hit, not buyers fault that I'm an idiot. Going forward, I charge same shipping cost for each additional. I don't want to do that really. I would be happy to combine, but how does one list to have a charge for just one purchase, but, allow for multiple purchases? One cannot guess what quantities another will buy, so you can't list it that way. Confused :/ Thank you.

@rheaspate5641

6 жыл бұрын

s

@DOSBoxMom

6 жыл бұрын

When a buyer wins multiple items, I reweigh the combined lots together with my default "estimated packaging" (a Priority Mail box and a section of newspaper), and send an invoice for the combined lots using that combined weight. Then I reweigh each packed box just before generating the shipping label via eBay Shipping. I do calculated shipping for the actual shipping cost + $1.00/box handling. Since most of my items ship Media Mail, there is usually a few ounces' worth "fudge factor" built in. If the actual shipping cost is over $1.00 less than the shipping paid by the buyer, I do a partial refund for the difference (a pleasant surprise for most buyers!). I usually have more than enough boxes to ship everything from items, so I just need to buy tape, bubble wrap and bubble mailers. For items which can't ship via Media Mail, I always include both Parcel Select and Priority Mail rates, and I compare Priority by weight with Priority flat rate to the buyer's destination before deciding which to use.

Hi Suzanne, hoping you can help me. I'm having a nightmare on ebay. I'm selling some new, without tags, shirts on ebay. I'm selling them for $6.50....BUT the shipping for a First Class mail is $6.50....How can that be ?....and it doesn't have the option for less...I took down the ad...that's rtidiculous...I wouldn't pay that, and I'm sure that's what's keeping customers away from buyiing anything...The USPS First Class Mail rate is $6.50 and the shirt is less than 15 oz.

@SuzanneAWells

6 жыл бұрын

Are you using calculated shipping and entering the weight?

@tootallmaninflorida

6 жыл бұрын

I tried doing that, but after doing all the changes I hit relist it and the seller pay price went back to $6.50....think I'm going to shut down ebay for a while.....go back and try a new link to the site, and try to relist again .....Thanks for the help....appreciate it

Your flow chart indicates that if the package is over one pound it MUST go priority. What about USPS Ground?

@SuzanneAWells

6 жыл бұрын

Sure you can send it ground, it usually costs about the same for air though, unless the item is really heavy.

@kokopellibob

6 жыл бұрын

Thanks for the quick response. I just wondered if I was missing something. I really enjoy your videos and your comments. BW

What if u are only selling books? I should still use a scale?

@SuzanneAWells

6 жыл бұрын

yes

I must be blind or dense but I can't find any of the charts you said you were posting here. But your videos are awesome!

@SuzanneAWells

6 жыл бұрын

The links are in the description area under the video. You have to click SHOW MORE to see all of them. eBay Shipping Tutorial tinyurl.com/ydd7r2sl

@damedicmt

6 жыл бұрын

Linda Pellett - If you are using any device other than a “Computer” click on the “Triangle” just below the video on the right hand side! The arrow/triangle should point “UP”. Then you will see the drop down version of Ms. Wells’ as many say “in the description below”.

You CAN cut down a Flat Rate Envelope FRE or Flat Rate Box FRB but you will be charged using the weight and size rates... Directly from USPS.com see link below “If an FRE or FRB is presented at the office of mailing and the customer has manipulated or reconstructed it, the container is accepted using weight and zone - not the Flat Rate price. A customer is not required to repackage an item unless the contents are fragile and would be at risk of damage during processing and transit.” about.usps.com/postal-bulletin/2016/pb22435/html/updt_002.htm