I hope this gets to someone in need: MAKE SURE YOU HAVE YOUR LOCATION TURNED ON

@FireFoxxy

Жыл бұрын

Thanks so much! This fixed my connectivity issue, FINALLY! :)

@sunfishprophet

Жыл бұрын

WHY ON EARTH DOES IT NEED GPS FJJRITIGNENENJSJFJFKSKS

@maplesonmedia5568

11 ай бұрын

Holy... I was on the phone w/support for an hour and they never mentioned this. I'm now connected. Thanks!

@AllegianceBattleGround

10 ай бұрын

Thank you Kind Soul - I was able to get connected thanks to You. Respect and Honor to you.

@garethboyle6492

8 ай бұрын

This sounds promising- where is this location setting?

This is not a seamless experience for the user. Need better firmware/software. Making your customers ‘guess’ the solution like creates a friction-filled experience for your customers.

@SharkHome

3 жыл бұрын

We are very sorry to hear about your recent experience with your robot. To best assist you with this, we ask that you reach out to our phone support at 888-228-5531, Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@kcm300d

3 жыл бұрын

I agree! not happy right now!

@SharkHome

3 жыл бұрын

We are sorry to hear that you are not happy. To best assist you please private message us with your name, model number, phone number and email address. You can private message us at facebook.com/SharkCleaning.

@jordanbass9167

3 жыл бұрын

@@SharkHome just bought the vaccume and keeps saying incorrect password but it's not so its frustrating

@SharkHome

3 жыл бұрын

We are sorry to hear that you are having this issue, Jordan. To best assist you with this please call us at 1-800-798-7398

What I’d like to see in these videos is how to reconnect to wifi after router changes/replacement etc. Your app does not provide help with any wifi issues/settings for the Shark yet there’s a very simple way on how to do it without losing any of your previous settings. “Add a new Robot” and name it exactly the same name as previous.” Not sure if it’s a flaw in the app but it works and saves us a lot of time.

@SharkHome

10 ай бұрын

We're sincerely sorry to hear about this situation, we will do our best to help you out. Due to the lack of privacy on this platform, we kindly invite you to contact us via chat spr.ly/6053Pd8Yz or social media, so we can assist you.

@rox9975

10 ай бұрын

@@SharkHome it’s ok, note that I already provided the fix..

@Ms1031halloween

7 ай бұрын

Thank you for this! Nothing was working for me. Your comment did the trick.

@stevegilbreath7614

4 ай бұрын

Thanks, for the fix!

@dansievers7336

4 ай бұрын

This was the winner. Watched a dozen videos and nothing said this. I logged into KZread just to say thanks as this fixed my issue. Much appreciated!

This is a VERY unfriendly connection operation and has several bugs. I have on many occasions taken 4 hours out of my day to connect our robot up to the app. The connectivity of the robot to the wI-fi is horrible and I still cannot figure out what I did correctly when it works. Yes, I have re-downloaded the app, rebooted everything, and made sure all connections are great. There is no rhyme nor reason as to why it drops off the network other than a faulty network card in the unit itself. The robot sits 15 feet away from the router. We are very displeased with a robot that when it does work, does a great job. (I bought the RV_1000A for my wife for Xmas and now we will probably get rid of it and go for an IRobot model)

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist you please private message us with your name, model number, phone number, serial number, email address, when and where you bought it.

@CGBlade

3 жыл бұрын

@@SharkHome Private Message you where?

@SharkHome

3 жыл бұрын

You can private message us at facebook.com/SharkCleaning

@jacielgamez1604

2 жыл бұрын

@@SharkHome i live in Mexico, but the app is not disponible in my region, can help please

@lfernandaviolin

2 жыл бұрын

@@SharkHome Terrible vacuum The worse

Finally got my Wifi to work with Shark after about 8 hours of pulling my hair out. This is 100% how I made it work on my Android. I made it work by downloading the Sharkclean app on a Apple phone and following the instructions to connect to my WiFi. Once the connection was established with the Apple phone I then logged into the Sharkclean app on my Android and then was able communicate with the Shark Device through my Android. The steps taken to connect to my WiFi were basically the same steps in both Apple & Android only Apple was able to successfully connect while Android never would. So very extremely frustrating because it should take minutes to establish a connection not hours and should work on all operating systems. Shark please do better.

@SharkHome

Жыл бұрын

Thank you for reaching out! We're sorry to hear about this situation with your app connectivity, and we will share your thoughts with the team in charge for future review of our app. If you require any further assistance, let us know and we will be more than happy to help you!

@kurtcameron7562

Жыл бұрын

Oh of course they made it for iOS. Probably made in China.

@cruiseengineer

Жыл бұрын

@@SharkHome its still the same doesn't works on Android

@SharkHome

Жыл бұрын

Thank you for reaching out, Geo! We're sincerely sorry to hear about this situation and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.

@mmedelamarre1252

Жыл бұрын

It was in 2008, i m in 2023 and with my Android i don t succeed in pairing it... Tell me i won t need an apple phone to do it ! WTF !!! I don t have it ! I have tried it for few hours today. For this price, it s not normal.

Found this video while researching connectivity issues. Got the vacuum (AI RV 2500 series)in July and it initially was working great! Loved it! Then about a month ago it began disconnecting itself everyday. We have the router close by along with google Wi-Fi mesh systems in nearly every room to maintain good Wi-Fi connectivity throughout my home. The Wi-Fi light on the computer is not lit up in red but according to the app it is disconnected. So everyday I have reboot the vacuum (press clean button for 10 seconds) then have to add a robot on the app to get it to work. I guess I need to call someone at shark.

@SharkHome

Жыл бұрын

We're very sorry to hear about your experience with your robot, Arlene. To best assist you with troubleshooting this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6055Meum3, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@lofiDigitalArt2

10 ай бұрын

I got the robot with dust Ben 3 years ago did the same thing it worked month later it keep disconnecting now can't get it to connect to the app I think it's their app it let me add a new robot but when I get to add your wifi in the list Below nothing shows up

@denisefurr3881

7 ай бұрын

Exact same issue

@sabrinagarza6618

Ай бұрын

Mine started doing this already and I just got it. :( Anybody find out the solution to this problem?

Make sure that if your modem has both 2.4 and 5.0 gHz bands you are only using 2.4 in the phone that has the app during the setup (after the robot is connected you can switch back to dual band. To enable/disable your bands, you have to type your gateway number in your browser.

@lofiDigitalArt2

10 ай бұрын

Mine has both an it's not my wifi it's the dam app won't show my wifi on its list to pick to finish the set up

@Katch.22

10 ай бұрын

What...

Just bought it a week ago and have been working on connecting to 2.4 GHZ wifi and it kept saying incorrect password. I know it’s the right password.. putting it on top while connecting actually worked. Everyone needs to see this lol

@srikantann

2 жыл бұрын

Facing the same issue.. could you please explain what you meant by "putting it on top"?

@SharkHome

2 жыл бұрын

Hey Srikantan, we do apologize for the experience with your robot. Feel free to contact our team at 18776465288.

@saberfire2008

Жыл бұрын

Put what on top of what?

@rockymountain2590

Жыл бұрын

@@saberfire2008 Put your phone or iPad directly on top of the vacuum. It finally connected when I did this.

BTW: The app has different questions than your video (Maybe it got updated). There are no AV units to select (I got the AV752 model) but I selected the RV750 series model. Holding the Max & Dock did the trick for wifi connections. Thanks. I was getting so frustrated. You'd think Shark would put all the models in their app.

@SharkHome

Жыл бұрын

Hello! Thank you very much for your valuable feedback. We do appreciate it. We will most definitely pass along your feedback to our product team for them to look into. If you ever have any questions/concerns you can always reach out to us directly via DM on one of our social media platforms such as Instagram, Twitter, or Facebook.

WTF does everyone have to reach out to you for the same freaking issue? EVERYONE SAYS incorrect password when it is not. Tell us how to fix it here its Sunday at 6 pm you are not open

Everything was fine until a couple of weeks ago. Now, even though NOTHING has changed, my app keeps saying "Can't Connect to Your Robot" even when the blue WiFi light is on on the robot. It plays this somber little tune three times a few minutes after I press clean and dock at the same time to connect. I'm ready to throw the thing across the room.

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist call us at 1-800-798-7398.

I spent over 300 dollars to help my mom have a way to clean her house and we can't connect to Wifi at all even though I've followed the instructions.

@SharkHome

3 жыл бұрын

We are sorry to hear that you are experiencing an issue connecting the robot to WiFi. We are happy to assist you with this, Please reach out to our Robot specialists at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@alanpowell4594

4 күн бұрын

I hve the same issue and the solution to every connectivity problem is to unplug the router and try agsin. Still doesnt work.

This is crazy!!! I’ve spent two days now, trying to connect my robot to the wifi!!! I’ve tried everything, I unplugged my wifi, erased and downloaded the app a few times, press the clean and dock button at the same time… I’ve watched every single video on KZread, but still can not connect!! I have the best wifi you can pay for, so is not my wifi….. This shouldn’t be so stressful.

@SharkHome

Жыл бұрын

We're sorry to hear your robot isn't connecting to your Wi-Fi, Stefani. To assist you with troubleshooting this, please reach out to our phone support (800-798-7398) or chat team (spr.ly/6059zaR0H, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

How about a little help on how to CHANGE the wifi on an existing Shark IQ? I replaced my router and the wifi has a new name and password but your app won't let me change any settings or delete the existing bot settings because it's not on wifi. I can't factory reset, I can't change wifi settings, I just can't do anything. I've registered my product several times in the app but your web page still shows I have no registered device and I've had it for almost a year. I reset the app but when I log back in it just imports the same settings again from your servers that say I don't even own a device. Your app leaves a lot to be desired in some areas. This should not be difficult and I can't believe it's never come up before.

@SharkHome

3 жыл бұрын

Hi Hannover, thanks for reaching out to Shark®. We're sincerely sorry to hear that you are having difficulties connecting your Robot to the Wi-Fi. Rest assured that we will provide you with the most accurate resolution to your situation. Due to the lack of Private Messaging functions on KZread, please contact us by phone at 1-877-646-5288. 1/2

@SharkHome

3 жыл бұрын

We are open Monday to Friday 9ET to 7ET and Saturday 9 ET to 6 ET., by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly. We hope to hear from you soon. -Valentina 2/2

My Shark worked fine for the past 3ish months, and now can't connect all of the sudden. None of the reboot steps are working, the phone app seems to have lost its mind, I can't even log into that with the account I've used all along- or create a new account. Seems to be a lot of issues since the most recent update. Hope this is resolved soon!

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist you please private message us with your name, model number, phone number, serial number, email address, when and where you bought it. You can private message us at facebook.com/SharkCleaning

@cedricpomerleau5586

3 жыл бұрын

Exact same thing right now. Maybe their servers are down ?

@rishisoondarsingh9801

3 жыл бұрын

Down too. It just started running on its own after I've spent all night trying to get the app running.

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist you please private message us with your name, model number, serial number, phone number, email address, when and where you bought it. You can private message us at facebook.com/SharkCleaning

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist you please private message us with your name, serial number, model number, phone number, email address, when and where you bought it. You can private message us at facebook.com/SharkCleaning

I'm currently trying to set up my Shark vacuum with Wi-Fi. I have a degree in Information Technology, and can't even figure out why the vacuum is not connecting. The app is stuck on "Completing Connection." Shark team - I have a lot of IoT devices in my home and all of them allow you to select a network from a list in the app. PLEASE IMPROVE THIS EXPERIENCE. This is awful!!!

@SharkHome

2 жыл бұрын

Hi, thanks for reaching out! We're sincerely sorry to hear about this situation with the app and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.

2022: Backing waaaaayy up - what if pressing Dock and Clean buttons on an AV753 doesn NOT show the on-board wifi light? Defective unit?

@datboytmoney

Жыл бұрын

I think this is the same model as I have. Do you have a "Max" button... if so, press "Dock" & "Max" instead of "Clean" ... The instructions were definitely wrong on mine and this worked for me... but don't get too excited as you likely won't be able to connect to your wifi after this.

My family and I just received this robot for Christmas and it works great. The only thing is I’m having trouble connecting the robot to the wifi. I can connect to the robots wifi, but it won’t connect to my internet router. It just doesn’t work prohibiting me from controlling it via the app. I tried the trouble shooting tips, but it doesn’t want to compute. Any solutions or tips?

@SharkHome

2 жыл бұрын

Hello Sean, thank you for reaching out to Shark. We are deeply sorry to learn your unit is no longer working properly. Please be sure we will do our best to assist you. To do so, we would appreciate if you could please provide us via DM on our Facebook page with the following information: - Phone number - Email address - Physical Address - Model Number - Retailer Name - Date of purchase - Serial Number We hope to hear from you soon.

@1255You

Жыл бұрын

Having the same problems. After a month or so of working properly it has suddenly stopped connecting to my wifi. Numerous attempts on my own have failed to reestablish a wifi connection. 3 calls to shark customer service have also failed to resolve the problem. Completely exasperated, think twice about getting a Shark robot vacuum!

@SikCedd

Жыл бұрын

Having same issue when I 1st got it it connected I can control it thru now it connects to app but not my router

@saddad6601

Жыл бұрын

Got one the other day. Same issue. Pathetic app connects to the robot wifi but when I put the network password in the app just spins forever. It never connects. I have turned off my 5ghz band, reset the vacuum, reset the network, rebooted my phone, uninstalled the app. Nothing fixes it. It just spins.

@datboytmoney

Жыл бұрын

@@saddad6601 Same exact experience for me. Have tried all of the steps as well with no luck. For now we're stuck with manually pressing the button before we leave, but half of the features involve using the app, so it's not very "smart" right now.

My robot keeps telling me to rebot with and error code 21. I do this and it still won't connect to the internet. It is like the app can't find my robot.

If your wifi network has spaces in the name remove all of them. I tried everything else and that is what solved my problem.

I do all this every day! For some reason it's reseting schedule map and sometimes have to add robot again! It was good for 6 months. What's going on?

@SharkHome

2 жыл бұрын

We are very sorry to hear that this is happening, Brandy. To assist you with this further, we ask that you reach out to our phone support at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@cecileohagan8858

2 жыл бұрын

Same, this is so sad!

@SharkHome

2 жыл бұрын

Hi Cecile, thanks for reaching out to Shark. Please accept our most sincere apologies for the difficulties you might have experienced with your unit. Rest assured that our customers' satisfaction is our main priority, and we want to help you with this. For this reason, we would like to take a further look at this for you. To do so, could you please provide us via private message on Facebook, Twitter or Instagram with your phone number and email address, so we can review your most recent interaction with us? We hope to hear from you soon.

In November 2021 we purchased a basic (dumb) IRobot for upstairs and the much more expensive Shark AI Robot self-empty vacuum (RV251UPM6/AV2501AE) for downstairs. In 14 months, the "dumb" robot which is located much farther from our router has not once lost a wi-fi connection. We switched routers today and it reconnected seamlessly. The Shark is a whole different story. It was a pain at the initial connection but worked fine for several months and then dropped the wi-fi connection. After re-booting multiple times we finally got it to work again (I still don't know what I did to make it work.), only to have it drop it's wi-fi connection again. We tried again and again and then tried customer support. That was even more frustrating than the unit itself. The unit works by manually pressing the clean and dock buttons but forget using your phone. When you click on settings on the app you just watch the little circle go round and round forever. We thought the new router might help. Nope. We uninstalled and re-installed the app thinking that might help. Nope again. It does clean okay with the original mapping, and empties fine, but you can't change anything and you can't use it's alleged wi-fi option. It doesn't help that the instructions reference things like the on/off button which the unit doesn't have. (I finally read a comment on line that you have to hold the clean button down for 10 seconds to turn it off .... no thanks to shark.) Based on numerous comments on line the wi-fi connection is a common problem. My 3-year warranty is worthless. Never a Shark again.

@SharkHome

Жыл бұрын

Hi Larry! We’re so sorry to hear about your experience with our Robot. We would love to look into this for you and find you the best possible solution if available. Please send us a private message on one of our social media platforms, such as Instagram, Facebook, or Twitter with the following details: Email address: Phone number: When & where was it purchased from? Name: Serial number:

Obviously this isnt an isolated incident, ours worked for 3 days and then stopped connecting to the internet, after doing resets and trying to connect over and over again we returned and got a new one, this has the same issues. Yall really need to figure out what's going on, seems like an app issue v

@cedricpomerleau5586

3 жыл бұрын

Mine worked for months and it’s disconnected today. Nothing works. I guess their servers are down.

@SharkHome

3 жыл бұрын

We are sorry to hear that you are having this issue. To best assist you please private message us with your name, model number, phone number, serial number, email address, when and where you bought it. You can private message us at facebook.com/SharkCleaning

Finally got it to work. 1 turn off and then on the shark AND your phone. Verify your phone is connected to a 2.4 gz router, THEN it will work!

@SharkHome

Жыл бұрын

Hi Gunther! We're so sorry to hear you had trouble connecting your Robot! We're glad you were able to connect. Please don't hesitate to reach back out if there's anything else we can help with!

Acabo de ver este video y sí, sirvió al pie de la letra. Gracias!!!

@SharkHome

7 күн бұрын

¡Nos alegra saber que el video fue de ayuda!

How is that this product is still being sold?

I had this problem after switching my wifis name and password. Solution: Forget robot (not factory reset) Reconnect a new robot (same one) and that's the only way to re prompt for new wifi information. And it saved the mapping !

@SharkHome

2 жыл бұрын

Thank you for sharing this with us, Julien!

@poblanopicasso

Жыл бұрын

Thank you this was the best and fastest solution! ​@SharkHome troubleshooting did not work

@rockymountain2590

Жыл бұрын

Thanks for posting this. Vacuum kept needing to reconnect to my wifi every week or so. Finally it stopped connecting and I got all sorts of errors like wrong password and check the dust cup! Could not reconnect until I did as you said. Opened the app, deleted the robot, and reconnected the robot as new one. Also had to put my Android phone directly on top of the vacuum as someone else said to do. Then it was finally reconnected. What a PIA!

@emski_bee

Жыл бұрын

THANK YOU! This was the only thing that worked for me.

@juliendion4221

Жыл бұрын

Glad I could help!!!

I FIGURED IT OUT!!!! Okay, so when you first try to set up the app, and it takes you to a screen where you select the Shark product to connect to, don't select your vacuum yet. You have to go into your wi-fi settings, select the robot (it's there), and then go back to the app and select the robot in the app. Then it will connect to the robot, and then you will be asked for your wi-fi credentials and it will connect to your wi-fi. If you enter your info wrong, you will most likely not get the screen again where you can select the robot, and you'll have to sign out of the app, force stop it, and turn the vacuum off for 10 seconds and back on in order to try it all again. So much fun, no?

@klockwood4544

Жыл бұрын

THIS WORKS!

@Name-fr4fc

Жыл бұрын

Thank you! This works, I called tech support twice and they couldn't help, but this finally works

@bassandkeys8178

10 ай бұрын

It didn't work for me. Phone can't connect to robot. Broken app. Returned the unit.

I keep getting an incorrect password error and I know I'm entering the right password because I have 10+ other devices that all connect fine with it. I've tried everything like 20X now. I did all the other steps restarting the router, the device, the app, the phone etc. I'm starting to think this is just garbage and I should return it.

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist you can you please private message us with your name, phone number, email address, and model number. Please private message us at facebook.com/SharkCleaning

I seem to be having the same issue as everyone else. my robot continually drops the connection to my network. I am running a Lynksys Velop mesh network. I have excellent coverage throughout the house. Everything else seems to stay connected except for this robot.

@SharkHome

Жыл бұрын

Hi Steven. We’re so sorry about this issue. Please contact us on one of our social media platforms such as Instagram, Twitter, or Facebook via DM, and please provide us with the following details: Serial number: Phone number: Email address: iOS or Android? App version: Error message:

My Shark has disconnected every day since we received it 6 days ago. We have a Netgear Orbi Mesh system. Between the constant connection issues and the robot's inability to map our house after 10-12 runs, we're considering returning it.

@SharkHome

3 жыл бұрын

We are sorry to hear about this. To best assist you can your please private message us with your model number, customer number, email address, and name. Please private message us at facebook.com/SharkCleaning

I would like to see someone from the company do this set up in a really time video. It's a great vacuum but it has near worthless applications that cannot be set up. Next time I will look for the easiest set up and good quality.

@SharkHome

10 ай бұрын

We're very sorry to hear you're experiencing an issue with connecting your robot to the app, Daniel. We recommend that you refer to the self-help guide here to help troubleshoot the issue you’re experiencing: spr.ly/6052PbqfO.

How do I change the mode to max without using the App. Since it only seem to work with wifi and robot always disconnect

@SharkHome

3 жыл бұрын

We are happy to assist you with this. We ask that you reach our to our robot specialists at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

What do you do if when you open the app it goes to map review and all you can do is select delete or accept and no matter how many times you click accept it just pops back up with the same screen wanting you to delete or accept...

@SharkHome

Жыл бұрын

We're sorry to hear you're experiencing an issue with the app, Joe. To best assist you with this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6059MUEv7, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

I just bought it went back to charging after about 10 minutes of use. The issue im having is in the app when I click map, it says "something went wrong" and doesnt load any map.

@SharkHome

2 жыл бұрын

We are truly sorry to hear about your experience. To best assist you with this, please reach out to our phone support at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

This is my third day with this robot. Moved my cheap deebot to the basement. This one worked for 2 days on the initial setup. Now I have no access to app. Had to reset password. Solid wifi signal, no connection. Rebooted every device in a square mile of my house. Tried deleted the old profile and adding a new one, (after my house was mapped and rooms named) Nothing. This thing is going back to Costco in a few days, and I am going to negative review it everywhere.

@SharkHome

3 жыл бұрын

Hi Mastiff, due to the lack of Private Messaging functions on KZread, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.

@cedricpomerleau5586

3 жыл бұрын

Same thing today, are their servers down ?

My 1st shark was working fine for 2 months then started turning itself on at 4am, few weeks later, it stopped turning on. Shark sent me a new vacuum robot as replacement, the shipping took close to 2 months to arrive. 2nd shark worked fine with mapping for 2 weeks, then it started turning itself on at 4-5am again. It also, kept deleting the maps that was done. And now, it connects to the app (i.e. when it is vacuuming, it shows) but it is never able to do any exploring or mapping. basically now a non-smart shark. Extremely painful product, we wanted to love it but it doesn't work

I tried for months to get my RV700 Series 3 to connect to my home network. What I finally discovered is if I change the network to wpa/wpa2 instead of WPA2/WPA3 it will connect. So apparently WPA3 is an issue with the robot.

@SharkHome

Жыл бұрын

Hi Mike, We are sorry to hear about this experience with the conection of your unit. We will documented this case to the appropriate team so it can be taken into consideration for any future review of our options.

For all who read this: if you upgraded your phone and find the robot is still not connecting, sign out of your app and sign back in. My apps transfered from my old phone, including the shark app, and my robot refused to work it's schedule. I was getting connection issues. I relogged into the app and got it working again.

@SharkHome

3 жыл бұрын

Hi Eugene, thanks for reaching out to Shark®. We appreciate you bringing this information to our attention. We strive to provide the most exceptional customer service. For further assistance, do not hesitate to contact us again. Best regards, Camila

@beenhiking

11 ай бұрын

Thank you!! I was having issues after an ios update on my phone - this is what finally worked for me.

@SirenaSpades

10 ай бұрын

I not only did this but I reinstalled the app. The app also bumps me out every 3 days so I'm forced to sign back in. Very bad experience.

I bought an Shark AI RV2001 in US, but I live in Brazil. The app is not disponible in apple store in my region, can you please help with this issue?

@SharkHome

2 жыл бұрын

Thanks for reaching out, Bruno! We are sincerely sorry to know that you have experienced difficulties with the app of your Shark IQ Robot in your area. We are afraid our robot app only works for Canada and the US, and we offer our apologies. For further information regarding our units overseas, we kindly invite you to contact our International Support Team via email at: internationalmarketsupport@sharkninja.com

@renatagodoy465

10 ай бұрын

Você conseguiu?

I called ¨Shark¨ today and they said they are having trouble with these Robots and will fix the problem soon?????

Be sure your phone GPS is turned to on when connecting the vac to your phone. It won't connect to your phone if GPS is off.

@Unknown-pc9yq

Жыл бұрын

Thank you so much. This was the reason I was not able to get mine to connect for hours. This information should be included in the app install screen.

@andyhooten7831

Жыл бұрын

You are a damn hero.

I purchased my robot vacuum back in June 2021. Setup went perfectly and the vaccum worked well. Since November, I've been unable to connect the vacuum to my Wi-Fi anf I'm constantly told it's an incorrect password which is complete BS. Really disappointed with this video and I find it interesting that I can't find any other videos from other YT content creators showing how to troubleshoot this.

@SharkHome

2 жыл бұрын

Hi, thanks for reaching out to us. We're sincerely sorry to hear that you are having difficulties with your Shark Robot. We will provide you with the most accurate resolution for your situation. To do so, could you please contact us on Facebook, Instagram or Twitter via private message? We hope to hear from you soon.

@Jason-ed9ym

2 жыл бұрын

Just bought it a week ago and have been working on connecting to 2.4 GHZ wifi and it kept saying incorrect password. I know it’s the right password.. putting it on top while connecting actually worked. Everyone needs to see this lol

The blue WiFi light is solid on robot. My app will not connect to it. Last night it worked. Woke up this morning and the app won't connect.

@JHuffPhoto

3 жыл бұрын

same here

@linqishao471

3 жыл бұрын

same here

@linqishao471

3 жыл бұрын

I deleted my robot and tried to reconnect. FAILED

@ElJefeTYM

3 жыл бұрын

I called tech support. They have a complete outage with the app. He said wait 24 hours.

@JHuffPhoto

3 жыл бұрын

@@ElJefeTYM I will give them 24 hours then if it is not fixed I will be returning the robot since I just bought it a few days ago. Oh and I will be returning the one I bought a week ago as well. I bought two since they seemed to clean the floor very good after I got the first one.

I have now bought two shark vacuums this week because the first would kept saying the password is incorrect… it is not. I’ve redone my WiFi twice now creating different names and passwords and the vacuum wouldn’t connect. I thought it might be the vacuum, so I “upgraded” to a better model thinking surely this wouldn’t be an issue with the newest model… my robot is sitting on the floor just saying “incorrect wireless password”. I can’t spend another 4 hours trying to figure out these connection issues. Might also be returning a second shark vacuum and going with another brand.

@SharkHome

2 жыл бұрын

Hi Jake, thank you for your message. We're sincerely sorry to hear about the difficulties you have encountered with your App, and we will certainly help you with this situation. To do so, could you please contact us via email, Instagram, Facebook or Twitter via private message?

I just changed my router and now I can't get my 750 to pair with the new network. I've pushed down on the clean and dock button as instructed by the app to get the WiFi icon to flash but nothing. Also tried turning it off and on again. 😕

@SharkHome

Жыл бұрын

Hi Jane! We're so sorry to hear that you're having trouble connecting your Robot. We'd be happy to help! Can you please send us a private message over on our Facebook page (spr.ly/6054zNPnk) with the following information: - The model number of the unit - The serial number - MAC Address - App version - Apple/Android? - When/Where it was purchased - Your phone number and email address

Can't seem to connect to my shark IQ. It's paired with my phone already and I've been using it, but since yesterday the app just doesn't work

@SharkHome

2 жыл бұрын

Thank you for reaching out to Shark. We are sorry to hear that you're experiencing an issue connecting to the App. To better assist you please, PM your Phone number: Address: Email Address: Model number: Serial number: Date code (4 digits) Retailer name: Date of purchase: We look forward to hearing from you!

Horrible unfriendly connection... This has ruined my purchase. I have a balcony that if I don't tell that thing is there judging from the stupidity of this app and connection I am sure that it will jump. You guys truly made one unfriendly system to use.

@SharkHome

2 жыл бұрын

Thanks for reaching out! We're sorry to hear about this, but we'd like to let you know that the cliff sensors of your unit will prevent it from falling. Nevertheless, we would love to help your unit get connected to your app, and to do so, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.

My problem is adding the robot to the app, but all I can find online are issues connecting to WiFi. That is not an issue for me, but rather the app constantly shows “Add A Robot”, and when I click on that it says you haven’t connect a robot. But that’s what I am trying to do from the “Add A Robot” option! Just going in circles. Sheesh.....will trying rebooting the ‘bot and see if that does anything.

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue. To best assist you can you please private message us with your name, email address, model number and phone number. You can private message us at facebook.com/SharkCleaning

@WyoStory

3 жыл бұрын

Thanks. I got it work finally. I deleted the app, then reinstalled it. Once it came to the “Add A Robot” part it kept showing “Continue” options, so I kept tapping “Continue” and it eventually connected!

@SharkHome

3 жыл бұрын

We are happy to hear that your robot is now connected. Thank you for providing this update. Let us know if you require any further assistance, we are happy to help.

@rzicari

3 жыл бұрын

@@WyoStory Same here! Thanks for the suggestion.

Mine hasn’t made a map of my house yet. Is there like a button I’m supposed to hit or something?

WIFI IS OPEN AND ON ALL THE TIME. Without the APP the unit leaves an OPEN wifi signal, where anyone within range can gain access. Called Shark who shared that the only way to prevent this is to turn off the vacuum unit.

@SharkHome

3 жыл бұрын

We are sorry for any inconvenience on this. We would like to inform you that once your robot is paired with your encrypted home WiFi, is should not be broadcasting a signal. Please let us know if you require any further assistance.

@saddad6601

Жыл бұрын

My unit will not connect to my home network. I’ve tried all of the troubleshooting. Nothing works.

Do you need internet and wifi?

@SharkHome

3 жыл бұрын

We would like to inform you that the Shark IQ Robot™ can be used without Internet or Wi-Fi by pressing the buttons on the robot. With this said, without Internet and Wi-Fi you will not be able to set up a cleaning schedule or receive updates.

Hi, can 2 separate accounts connect to same shark robot?

@SharkHome

2 жыл бұрын

Hi, thanks for contacting Shark Cleaning. We will be glad to assist you. Our units can be registered only one time and the robot will only be connected to the account registered. Therefore, you can use only one account per robot.

I couldn't get the app to work with my Android. This is very disappointing for the price. Please say the app is being corrected.

@SharkHome

2 жыл бұрын

We are sorry to hear that the app is giving you issue. We are more than happy to assist you with this. To assist you with this please call us at 1-800-798-7398. We are available from 9:00AM ET to 9:00PM ET on Monday though Friday, and 9:00AM ET to 6:00PM ET on Saturday.

There needs to be a reconnect to wifi option in the app. This is very annoying. I had to delete the robot and re add in order for it to work

@SharkHome

3 жыл бұрын

We would like to thank you for your suggestion regarding the app. We have forwarded this off to the appropriate team for future consideration.

@trey8072

3 жыл бұрын

So Shark, now that you've forwarded it off, what's the ETA on when this will be enabled?

@SharkHome

3 жыл бұрын

To best assist you with this can you please message us what model number you are referring to?

@tracker2195

2 жыл бұрын

@@SharkHome Asking Shark a question is like asking a politician a question. You never get an answer. Pathetic.

I've had mine for about a year and a half now, and just last week after an app update my vacuum won't connect to wifi. I've reset everything just as the video said. Now it doesn't even have my robot name on the app anymore....

@SharkHome

Жыл бұрын

Thank you for reaching out, Jacob! We're sincerely sorry to hear that your robot isn't connecting to the app and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.

I just have a solid exclamation light and no other light. Cant find info on what exactly this means.

@SharkHome

2 жыл бұрын

Hi Matt! We're sorry to hear you're having problems with your Robot- we'd be happy to help! Can you please send us a PM over on our Facebook page with your model number? spr.ly/6058Kh4Tm

I’m getting error 21. Turning off and on does not correct this error. What do I do? This is caused me to loose connection to wifi. So ic cannot reset. the unit won’t work at all now.

@SharkHome

2 жыл бұрын

We are very sorry to hear that you are getting this error. We are happy to help you with this. Please reach out to our phone support at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

The blue wifi light keeps going off on my robot and app keeps saying cant connect to robot. This is most annoying as i have to reconnect it before every cleaning then before it finishes recharging it loses connection again and doesnt know what it is doing or where it left off and cleans in the wrong pattern. It worked fine for about 2 weeks and now it does this every day. I have repeated the steps in this video every day and nothing keeps it connected.

@SharkHome

2 жыл бұрын

Hello, we are sorry to learn that your unit has been working less than exceptional. We will do our best to help you with this situation. To do so, please provide us via private message through our Facebook page with the following information: - Phone number - Email address - Shipping address - Date of purchase - Model number - Retailer name - Serial number - 4 digit number engraved on the biggest of the prongs on the electrical plug

Can you use without Wi-Fi?

@SharkHome

3 жыл бұрын

Hello, Pat. Thank you for reaching out to Shark Cleaning. We are happy to assist you with your inquiry. Actually, the Wi-Fi connection will just allow you to use the mapping and scheduling features. Also, that way you can give commands to the robot directly from the phone. By the way, you can still use the robot by pressing the buttons directly on it. Please, let us know if there's something else we can help you with. Best regards, Robert

Did all three and this thing isn't working fresh out the box

Funny how people are getting same error messages at the same time. Maybe you should do another update cuz I have none in my apple APPs update app. I did the reboot to everything and I had to just press the clean button on the vacuum Itself. But now it has to clean the whole house instead of just spot clean like I wanted. Cuz I can’t have that option right now of choosing what room to clean cuz this app is being ridiculous. And my internet is fine and working and it works great on my phone but can’t say the same about the shark app connecting to the vacuum. And I have a blue wifi icon that comes on and goes off and comes back on. I have no red icons. And now I can’t even get into my account. This is sharks problem. Not my vacuum or WiFi’s problem. I have Xfinity for crying out loud-the best internet there is. Sorry for my rant. And dint tell me to call cuz I doubt that would fix anything that I can redo from my end and dint tell me to message you on Facebook cuz I dont waste my time having stupid Facebook.

@SharkHome

3 жыл бұрын

We are sorry to hear about this issue, Janel. To best assist you please private message us with your name, model number, phone number, serial number, email address, when and where you bought it. You can private message us at facebook.com/SharkCleaning

Didn't work I should've got a rhomba

Did this and did a hot spot. Didn't work. Talked to a specialist and still didn't work

@SharkHome

3 жыл бұрын

We are sorry to hear about this. Please private message us with your name, model number, serial number, phone number and email address. You can private message us at facebook.com/SharkCleaning

@mpac3160

3 жыл бұрын

@@SharkHome Shipped it back and got a roomba.. it works great

@muhhealth9620

2 жыл бұрын

@@mpac3160 Noted

My shark has been connected to the wifi and the app for over a year now. Yet now the app is making me re register my shark and re add my robot and saying I don't have an account. Robot is still connected to the internet and I've tried troubleshooting everything. Nothing is working because the app Is broken.

@SharkHome

3 жыл бұрын

Hi, due to the lack of Private Messaging functions on KZread, please contact us by phone at 1-888-228-5531. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.

@ttliggz4129

2 жыл бұрын

I am having the same issues. We’re you able to ever get this resolved?

@SharkHome

2 жыл бұрын

We are very sorry to hear that this is happening. To best assist you with this, we ask that you reach out to our phone support at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@cincomithell

2 жыл бұрын

i had a similar problem, mine was connected to the app. then i switched wi-fi networks. the app could see the robot just not talk to it. the app tried to make me register the item. then it said i didn’t have an account. i called customer service for help. the had me reset everything. then i couldn’t connect at all. customer service put a call into a tech who would call me sometime in 24 to 48 hours. of coarse, i was at work when they called and not at home. i had gotten it to connect the night before so it was fine that their call was useless. except i went home to find the unit unable to connect. and can not connect again

Been having a problem with it connecting to wifi. The way I fixed it was that I uninstalled the app and redownloaded it and relogged in to the app. Everything seemed to work after that.

@SharkHome

Жыл бұрын

We're happy to hear your robot is connecting now! Thank you for sharing this with us.

@mmedelamarre1252

Жыл бұрын

I tried ... Nothing

Got one the other day. Same issue. Pathetic app connects to the robot wifi but when I put the network password in the app just spins forever. It never connects. I have turned off my 5ghz band, reset the vacuum, reset the network, rebooted my phone, uninstalled the app. Nothing fixes it. It just spins.

@SharkHome

Жыл бұрын

Hello! We’re so sorry to hear about your experience with the app and connectivity. We would love to help you out and look into this issue for you. Please send us a private message on one of our social media platforms, such as Twitter, Instagram, or Facebook with more details, and please include the following: Model/Serial number(s): MAC address of the unit: iOS or Android: Email address: Phone number: Name:

The issue is, there's no option in the shark app to connect to Wi-Fi. Please help!

@SharkHome

11 ай бұрын

We're sorry to hear you're experiencing an issue setting up your robot. To assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6051O7531, and then click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.

i have done all the steps three times and cannot connect. I was connected until I tried to add the google assist and now I cannot reconnect

@SharkHome

3 жыл бұрын

Hi Kathy, due to the lack of Private Messaging functions on KZread, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly. Kindest regards, Constanza

If you are still having this problem, what I did was deleting the shark robot from the app and then do a setup like I did for the first time. Basically, I did like it was my first time using he shark robot. Hope this helps someone.

@quintas66

Жыл бұрын

Yes, this worked for me. All 400 times now. :-(

@SharkHome

Жыл бұрын

Hello Kevin. We're sorry your robot isn't connecting to Wi-Fi. To assist you with this, please reach out to our phone support (800-798-7398) or chat team (spr.ly/6051zar1d, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

@lofiDigitalArt2

10 ай бұрын

What's the point I keep doing this to many times just try use the app

@rox9975

10 ай бұрын

Don’t delete it, just add another robot and use the same name. It will keep all of your old settings. I wish the company would include this in their help videos.

I also am having trouble with my shark iq robot vacuum...it seems like it drops the wifi every couple of days... why ?? My router is 1 (one) foot from the docking station... all our phones and tablets are working fine.... all except the shark iq robot vacuum... hummmm it must not be very smary... I have spent hours trying to reconnect.... sometimes it connects and sometimes it doesn't (mostly it doesn't) gurr can you help me..??

@SharkHome

2 жыл бұрын

Hi Leslie, thanks for reaching out! We're sincerely sorry to hear about this situation, and we can certainly help you resolve it! Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation. We'll be looking forward to hearing from you!

Everything else connects to my WiFi router, except your vacuum. I've wasted hours troubleshooting. I've tried with an iPhone and Adroid device. Nothing works. Is there some secret handshake that calling your CS # will magically resolve your poor design?

@SharkHome

2 жыл бұрын

Hi, thanks for reaching out to Shark. We're sincerely sorry to hear about this situation with your robot, and we would like to reassure you that we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.

We tried this and contacting the company about this matter and it still doesn't work. We were told they would be addressing the issue soon, but 2 weeks went by and still nothing. Not even a call like we were told we would get. This company is not user friendly nor is the products.

@SharkHome

Жыл бұрын

We're so sorry to hear about your experience, Aimee. We'd definitely like to look into this for you. Can you please send us a private message over on our Facebook page here spr.ly/6052OTTCe with your contact details, so we can locate your account?

Anyone able to connect to a google mesh network? It says it has both bands. But my phone is on 5GHz, HOw do I get the vac on the 2.4 one.

@SharkHome

10 ай бұрын

Hi Stacy, thank you for reaching out to us! To better help you with your inquiry, please contact our quick-response eCare chat at spr.ly/6055PpcYD, and then click the "Chat with us" button in the bottom right corner.

My 3rd time having to restart my robot. I lose wifi and why do i always have to reset it and not just ONLY have to reconnect wifi

@SharkHome

Жыл бұрын

We're sorry to hear your robot isn't working as intended. To best assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6050OTaJi, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

Came here trying to figure out why my vacuum is constantly losing connectivity. The only way to get it reconnected is to basically reset EVERYTHING or I will get an incorrect password error only to have to do it all over again a later. Anybody have suggestions of different brands they’ve had success with?

@SharkHome

8 ай бұрын

We're very sorry to hear your robot keeps losing the connection. To best assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6052P2mkC, and then click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.

No help for connecting my robot to a new network, please address that.

@SharkHome

Жыл бұрын

Hi Kimble, we're sorry to hear you're having trouble connecting. Please reach out to us by private message on Facebook here: spr.ly/60563fFpo with your model information, and we'd be happy to help.

This doesn't work. I can reconnect the WIFI but within a day it disconnects again. I have super strong WIFI and fiber service that delivers 500mb per second. I love my Shark robot vacuums but this is becoming a serious issue. Looks like I will be returning another Shark to best buy. It worked great for a couple months and then lots of problems. I get logged out of my account every time, the WIFI dissconnects all the time and the maps disappear. Please address these issues as lots of people have the same problem.

@SharkHome

Жыл бұрын

Hello. We’re so sorry to hear about your experience. We would love to learn more about it and have our team help you out and answer any question you may have. Please send us a private message on one of our social media platforms such as Instagram, Facebook or Twitter with the following details: - Serial number: - Phone number: - Email address: - Shipping address: - Date of purchase: - Where was it purchased?

None of this works. This is extremely frustrating for such an expensive purchase that I made less than a month ago. None of the wifi lights are on and it just won't find the wifi.

@SharkHome

3 жыл бұрын

Hi Marc, Thank you for reaching out to Shark. We are sorry to hear that your Robot is not working. Rest assured we can certainly help you please PM your Phone number: Address: Email Address: Model number: Serial number: Date code (4 digits) Retailer name: Date of purchase: We hope to hear from you soon. Best regards, Melody

I give up. 45 minutes on the phone with Support when I brought my Shark home from Sam's Club only to have them walk me trough connecting the vacuum to my phone, putting in my wifi password and telling me to leave it alone for 48 hours (!) and it would connect and I would be contacted. 48 hours later, no connection, no contact. I'm sick of fighting with this; the device is connected to my wifi (I can see it as a connected device on my router's network map) but the app won't connect to it. So back into the box it goes and back to Sam's with it.

@SharkHome

Жыл бұрын

Hi Admiral. We’re so sorry to hear about your experience with the Shark Robot & our support team. This is unacceptable, and we would love to learn more about it. If you can, kindly send us a private message on any of our social media platforms such as Twitter, Instagram, or Facebook, with more details, that will be extremely helpful. Once again, we do apologize for this experience.

What if my robot doesn’t have a Shut off button?

@SharkHome

Ай бұрын

Hi! For better assistance with your inquiry, we kindly invite you to call us at 1-800-365-0135.

I spent about an hour troubleshooting why my robot couldn't see my network. Tried disabling my phone VPN and that worked. Hope this helps someone else out.

@SharkHome

Жыл бұрын

Thank you for this information, Jake! We're happy to hear your robot is connecting properly now.

Sooo...just got as a present and was excited to set up. After 1 hour of trying to set up the vacuum to WiFi and failing after power resets, phone restart, changing router settings, I am not wasting another minute on this thing. Model series RV700 😡

@SharkHome

Жыл бұрын

We're very sorry for any confusion on this, Mike. The RV700 series isn't compatible with the app.

@mikkyberg

Жыл бұрын

@@SharkHome I don't get it - why is the RV700 series on the app to select the type of vacuum to set up? Our model was specifically the RV754CA, there was no option for RV750 series or our model specifically, so I assumed the RV700 series covers my model as it is WiFi compatible. It even created its own network and connected to my phone quickly, just not our home WiFi

@SharkHome

Жыл бұрын

We apologize for any confusion on this, Mike. The RV754CA is Wi-Fi compatible. To assist you with getting is connected, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6052MkIgE, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

It would be nice to just get a robot that works for more than 3 days

@SharkHome

2 жыл бұрын

Hi Dakota, thanks for reaching out to Shark! We're sincerely sorry to hear about this situation, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.

Just shelled out $$$ for a shark ion 750, just to spend 4 hours troubleshooting the lack of connection to wifi. Tomorrow i will be returning it to Walmart, trying my luck with Samsung or whatever else.

@SharkHome

Жыл бұрын

We're very sorry to hear your RV750 isn't connecting to Wi-Fi, Ben. If you haven't already, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6058Mepro, click the "Chat with us" button in the bottom right corner), so we can assist you further. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

I can’t find anywhere that tells how to set up a new WiFi network to an existing robot. I don’t need to turn off my router, it’s fine! Also I’m assuming Shark no longer sells the beater bar because it won’t put it in my shopping basket! My robot isn’t even 3 years old. Very disappointed with Shark and their support systems.

@SharkHome

2 жыл бұрын

Thank you for reaching out, Karen! We can help you connect your robot to WiFi and check if the brushroll is available for purchase. To do so, please contact our quick-response eCare chat at spr.ly/6053KSu7H, located on the bottom-right corner, and the agent will continue assisting you. We hope this helps!

How do you change the password? I've changed password for my wifi and not sure how to update the robot?

@SharkHome

Жыл бұрын

Hey there, in this case, we suggest contacting our Robot customer support at 1-888-228-5531, So the correct department can assist you with your request.

I cant get pass sign in it says i have a already set up an acct and my password is wrong i never set it up and it want let me send a new password to my account the continued button want work ????

@SharkHome

Ай бұрын

Hi Bernadette. We're sorry to hear that you're having issue to sign in with your new account in the Shark Clean app. We're happy to help you at any time. To solve this, please email us at cservices@Sharkninja.com

Turn Location ON. Allow app permission to Location ON.

Hey Everyone. To reconnect the shark to a new Wi-Fi. Add a new robot in settings and name the new robot the same name as the old robot you’re trying to connect to the Wi-Fi. This will keep all your old Room settings.

@lofiDigitalArt2

10 ай бұрын

I try that but dam app can't find my wifi it say find a wifi below to connect to your robot I keep getting searching nothing shows up I got the shark to connect to app but app won't let me pick a wifi.. I been trying get my robot connect to wifi for 3 years I gave up once in awhile it connect to wifi for 1 to 2 minutes it start Cleaning on its own when it connects to wifi

@SharkHome

10 ай бұрын

We are very sorry to learn that you're currently experiencing issues trying to connect your Shark Robot Vacuum to Wi-Fi. To better assist you with this, we kindly invite you to please forward your unit’s information to our customer service email address: cservices@sharkninja.com.

The app grayed out the map option. How to setup map when its grayed out? Can someone please help?

@SharkHome

6 ай бұрын

We're sorry to hear about your experience. The map option isn't available for all of our robots. With this said, please provide the model number off your robot, and we can check into this for you.

I don’t understand why you have to do a 2.4 gig. I have a five and it worked fine.

@SharkHome

2 жыл бұрын

We definitely understand, Sharee. The app is designed to work on the 2.4 GHz connection.

@suepaquette1644

2 жыл бұрын

@@SharkHome Why? Also, I have 8 other devices that connect to my WiFi router at 2.4Ghz immediately with no problems...

@SharkHome

2 жыл бұрын

We are very sorry to hear that your robot is not connecting to your Wi-Fi, Sue. To best assist you with this, please reach out to our robot specialists at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

So connect Vacmop to an hidden SSID is something impossible ? All my $10 smart bulb can do it ! Come on Shark, im sure its a 10 minutes job for any programmers.

Struggling with this issue after it worked fine for a few weeks. It's maddening that the app itself doesn't include wifi settings after you set it up. Router is working, wifi is working and detected by phone which is connected to 2.4. Still not working. You also can't do a factory reset unless you CONNECT TO WIFI. Oh the irony.

@SharkHome

Жыл бұрын

Hi Bethany, we are sorry to learn about this situation with your unit. Let us go ahead and help you out. We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your unit. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.

@bethanybrownholtz

11 ай бұрын

I followed the suggested strategy of having another person download the app on an iPhone, connect the robot, and it worked. (Issue is occurring on Android)

@SharkHome

11 ай бұрын

Thanks for your comment! We are sorry for the inconveniences currently present with some Android devices. However, we constantly try our best to fix any issues that may happen with the Shark Robot Vacuums' operability!

My problem is not so much about disconnecting. It’s that it keeps wanting me to sign in, which is a pain in the ass.

@SharkHome

Жыл бұрын

We're sorry to hear the app is not working properly, Jerome. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark Robot on hand at the time of your call or chat. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET or you can go to spr.ly/60523Lvie, and then click the “Chat with us” button in the bottom right corner, during business hours.

hi my shark robot connects to the wifi but on the app it says that it was unable to connect to my shark but on the wifi it says that a shark robot is connected

@SharkHome

2 жыл бұрын

Hi, thanks for reaching out to Shark Home. We're truly sorry to learn that you have experienced difficulties with the connectivity of your robot. Due to the lack of Private Messaging functions on KZread, please contact us by phone at 1-888-228-5531. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm ET, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.

This didn't work for me. I ended up having to rename my SSID. It had spaces in it. Renaming it to a shorter SSID without spaces fixed it

@SharkHome

7 ай бұрын

Hi Brandon! We're very sorry to hear that you're having connection issues with your robot. If you require any additional assistance, please email us at cservices@sharkninja.com, and we'll be happy to look into this for you.

What if our robot has stopped charging?

@SharkHome

Жыл бұрын

Hello, Ryan. We're very sorry to hear that you're having charging issues with your Shark. Please reach out to us at 1-855-427-5127, and we will more than happy to help you.

I’ve about had it with this robot. I’ve followed all of these steps and still no go.

@SharkHome

2 жыл бұрын

We are sorry to know you are having difficulties setting up your robot, Arthur. Please PM us on Facebook at facebook.com/SharkHome/ or Twitter at twitter.com/sharkhomeus?s=11 with your unit's model number, so we can assist you further.

@Jason-ed9ym

2 жыл бұрын

Just bought it a week ago and have been working on connecting to 2.4 GHZ wifi and it kept saying incorrect password. I know it’s the right password.. putting it on top while connecting actually worked. Everyone needs to see this lol

I changed my wifi password and need to reconnect it. How do i?

@SharkHome

2 жыл бұрын

Hi Brandon, we'd be happy to assist. Please contact our Customer Care at 1-800-365-0135 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6053zyFbl, and then click the “Chat with us” button in the bottom right corner, during business hours.