Shark® is one of several house-care brands developed by SharkNinja Operating LLC, a pioneer in small household appliances and cleaning solutions that fit the lifestyles of busy people.
By providing highly functional, innovative products, SharkNinja has rapidly carved out a significant market share in the housewares industry, becoming one of the leading companies in this sector. From cutting-edge, market-leading vacuums to high-quality at-home coffee systems, SharkNinja products positively impact peoples’ lives every day in every home around the world.
SharkNinja started out in Montreal, Canada in 1995 and has since settled in Newton, Massachusetts, just outside of Boston.
CEO Mark Rosenzweig leads SharkNinja with a passionate drive to develop groundbreaking, inventive products at a great value. He is familiar to many as the face of SharkNinja’s products, seen in many ads on major cable TV networks.
SharkNinja prides itself on innovation, ease of use, and competitive pricing.
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while asleep (I keep the vacuum cleaner in the bedroom) it suddenly woke me up while flashing. I used it once and it does a good job. Do I have to shut it off and would I have troubles restarting when I need it ? Is it recommended to shut off anyways due to Thunderstorms?
So I guess I assumed that this thing would just be on all the time, but it looks like the main way to use. It is to set it to a run for an hour or a few hours and then it turns off. I saw that someone asked if it can be set up to Run all the time and the answer was yes, but my question now is - what is the optimal way to run one of these? Would it be typical to just turn it on for like two hours a day and that’s it or should it only be turned on a few times a week, or is having a get on always The best option?
Thanks for reaching out! The run time would be up to you, depending on how long you want it to run, where the product is, and how often you want it to filter; ie cooking odors. While your air purifier can be left running all the time, longer runtimes may shorten the HEPA filter's lifespan. We recommend keeping your air purifier in AUTO mode to optimize the HEPA filter life and performance. After 100% clean air status is achieved for 5 minutes in AUTO mode, your air purifier will enter ECO mode and further optimize your HEPA filter life.
I was happy with my new Shark duo clean cordless for six months, has great mechanism for picking up pet fur. Over course of time my enthusiasm had waned, parts started failing, parts began to break off. Credit to Shark customer service, they had replaced faulty parts without hassle. Currently I'm having to clean the tubing and vaccuum head due to constant blockage. The suction has deteriorated to such a degree that it's failing to pick up the smallest particle. When it is switched off, the particles will drop on the floor. The dust collecting chamber doesn't stay on, you have to brutally whack it hard to make it stay attached to the motor. It's now emitting terrible screeching sound, like a cat whose just been castrated. I think it's still under warranty? But, I've lost the will to live, as soon as my new Dyson V12 arrives, it's going in the bin.
We're so sorry to hear the issues you have experienced. We're happy to hear we have corrected the broken parts issue by replacing them. We would be more than happy to assist you with the suction issue. Please call our customer support at 1-800-798-7398. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you, so we can go through some steps. We're sure we can get you to love it again.
Not being able to remove the debrit filter in the holding tank is a huge miss by shark. They want you just to wipe it but over time it gets completely clogged with hair and gunk.. by simply making it removable this problem would be solved and the vaccuum would be greatly improved.
Hello! Thank you for your feedback regarding the debris screen not being able to be removed. We will forward your feedback to the correct team for future products.
To the 4 legged families, 1 run your finger above and below the brush roll area 2 run finger along the plastic that runs under the machine. 3 Clean the hose area under dirty reservoir 4 when the lid (top resecior) isn't screwed on sontigh😂t, you won't have streaks in other words, tighten the lid where the reservoir doesn't leak when turned upside down.
I own this fan and I’m having a serious problem. Apparently you use the same remote as the Roku TV every time I try to fast forward videos on my tv,it turns my fan off. It’s really annoying.
Hello. We are sorry to hear that your TV remote is interfering with your fan. To assist you please call us at 1-855-427-5127, and have your fan with you. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
@@SharkHome thank you for your response. I will give the line a call.
It's our pleasure.
You have to be a Rocket Scientist to try to program this unit! I have been trying for 2 days and still cant figure it out!
Hello. We are sorry to hear that you are having issues with the Shark Robot Vacuum App. To assist you please call us at 1-888-228-5531, and have your robot with you. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
But does it have lead that will blow out?
Hello. That is a great question. The Shark Air Purifier will not blow out any lead.
can have free shark stratos cordless If do review
Thanks for your interest in our Shark Stratos Cordless Vacuum! We're sorry, we are not looking for new product testers at this time, but we'll certainly forward your interest along to our team for you!
I bought mine second hand from someone who claimed they only used it a month and it didn't work good for them because they had a dog that shed too much hair, now a couple years later I'm trying to actually use it and I haven't plugged in and aligned properly and the light is on but it doesn't show any of the lights on the top so maybe it's just a different model? But I've had it plugged in for 24 hours and it still shows the blinking red low battery like an actual looks like a battery light. I don't know what's going on
Hello. We are sorry to having issues with the Shark Ion Robot vacuum. To assist you, please call us at 1-888-228-5531, and have your robot with you. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
what does it mean if the battery symbol is blinking with green light when its plugged in?
Hello! When the battery light is blinking green, it means that the fan is charging.
After hours of research and rebooting everything... I used my wife's iPhone and it worked immediately. I was then able to select the robot on my Android phone. Not sure if there is a security setting or another config issue. Anyway... This is one more thing to try as you troubleshoot.
DO NOT BUY! Just bought this and hate it so much. It can’t map multiple floors, which makes it insanely dumb. If you lift it to mop a second floor it gets stuck in spot mode and there’s NO WAY to get it out of stupid spot mode.
Hello. We are sorry to hear that you do not like the Robot VacMop. We will forward your feedback to the correct team for future products.
Needs to be able to map multiple floors. Spot mode is trash. I can’t get it out of spot mode to clean my second floor which this dumb thing won’t mop. Just bought it. Hate it.
If I have a house with many floors, how can I do the maps for second and third floor ??
Thanks for reaching out! At this time, the product can only map on floor.
I've been using Shark products for years, having switched from Dyson, and have always been very satisfied. However, I purchased the Shark CarpetXpert with Stainstriker in December 2023. After using it three times, it stopped dispensing the solution in deep clean mode. I used it exactly as directed. Walmart wouldn't let me exchange it, the troubleshooting tips are useless, and I've had a terrible time reaching customer care. I'm very disappointed. 😡😡😡😡
We're sorry to hear you're having trouble with your CarpetXpert. Please send us a private message with your model number on social media of your choice, so we can best assist with your issue at hand. Facebook - Shark Home US: spr.ly/6050c1Eqe X (Twitter) - Shark Home US: spr.ly/6052c1Eqg Instagram - Shark Home US: spr.ly/6054c1Eqi
Why are you not able to have 2 maps for 2 floors like your competition? Such a pain. You'd be able to add this to the app, why has that not been added. With that it would be up there with the leaders.
Your feedback is greatly appreciated. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations.
😂Mine broke in a month. No one can fix it. Please don't buy!
Hello. We are sorry to hear that you are having issues with the Shark HydroVac. To assist you please call us at 1-855-427-5127 and have your Shark HydroVac with you when you call us. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
osu removed dot. no idea.
Gonna need a robot to clean my robot...
The hoover is better
Done all this. Still cannot see network. Yet I have a different shark unit connected to the same network.
We're so sorry to hear you're experiencing this issue. We would be more than happy to assist you. Please call our customer support at 1-855-427-5121. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you, so we can go through some steps.
If the issue persists, place back in box and return. Don't have time for this.
Thank you
How many minutes does it last?
Thank you for your interest in the Shark Cordless HydroVac Pro XL! It has a runtime of 15 minutes and takes 3 hours to fully charge.
Take a shot everytime she says HIPA
i couldn't buy a shark filter a year after I Bought my last Shark air purifier, had to go aftermarket. and the screen went out. i love my shark vac but will never buy an air purifier from them again.
Okay mines doesn’t allowed me to add zones for more traffic just to avoid ughhh anyone else have the same problem ??😫😭😭😭
We're so sorry to hear your difficulty with adding zones. We would be more than happy to assist you. We would ask you to call our customer support at 855-520-7816. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you.
I have a corded vertex.I thought I was putting the filters in backwards, glad to see I was right!
We're glad to hear this video was helpful for you!
Lol wth
I just changed the filter but the filter life mode is saying there's 13% life left. How do I change this once a new filter has been put in?
Hello. We are sorry to hear that you are having issues with your Air Purifier. To assist you please call us at 1-855-427-5127, and have your Air Purifier with you. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
So you cannot cool the room to a desired temperature?
Thanks for reaching out! The purifier will reach the temp you choose, and keep the temp at that desired temp.
Doesn't it make sense to not have it plugged in so as to not worry about it coming on while it's being cleaned? What am I missing?
Great idea for sure! Yes, please unplug the product, or activate lock mode, so it doesn't turn on while being cleaned.
It has a battery operated function too so there is a chance it will come on when not plugged in. Lock mode prevents the battery kicking in.
The music hits hard-if Sharks played this music when they departed the charging dock, that would be fantastic!
why is my vacmop not working? the light in front is white and pulsing
Hello! We are sorry to hear that you are having issues with your Shark Cordless VACMOP. To assist you, please call us at 1-855-427-5127, and have your VACMOP with you. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
Thank you!
Hey Shark, Will You Guys Please Let Me Know When You'll Do An Infomercial For The AZ4002 PowerDetect PoweredLift-Away?
Thank you for your interest in our Shark POWERDETECT Upright Vacuum! This is an amazing product. It is currently available on our website for $499.99 USD plus taxes. At this time, we do not have plans to add this product to an infomercial. To learn more, please follow the link: spr.ly/6052ikQ4e
@@SharkHome why can't you make a infomercial of shark POWERDETECT?
Thanks for reaching out! Please stay tuned for upcoming commercials/videos on the POWERDETECT!
Unwatchable crappy loud music ....why
Has anyone figured out how to have more than one mao at a time, I want to be able to clean both floors.
So far you can't do 2 maps. But what I'm doing is keeping one floor mapped and for the other floor and just clean without using the app
I just rebooted the vacuum which solved the connection problem. If this is an ongoing issue, I will return the vacuum.
We're sorry to hear you're having trouble with your Robot, but we're happy the reboot helped resolve the issue. If you require further assistance, please don't hesitate to reach out on our social media channels. Facebook - Shark Home US: spr.ly/6059iXBr5 X (Twitter) - Shark Home US: spr.ly/6050iXBrg Instagram - Shark Home US: spr.ly/6051iXBr9
Just got this, says it’s charged and won’t turn on
We're sorry to hear you're having trouble with your VacMop. Please send us a private message with your model number and the issue on social media of your choice, so we can best assist with your issue at hand. Facebook - Shark Home US: spr.ly/6056ir4z0 X (Twitter) - Shark Home US: spr.ly/6057ir4zF Instagram - Shark Home US: spr.ly/6058ir4z2
1:04 so is that two forward passes dispensing liquid or just one spay forward and 3 passes with no solution
Thank you for your interest in the Shark CarpetXpert! It dispenses water and deep clean pro cleanser when moving it in the forward position. Moving it back in the dry position will not dispense solution. We recommend repeating these steps once more.
Mine keeps telling me that my reservoir is empty and it’s not what do I need to do?
We're sorry to hear you're experiencing this issue. We would be more than happy to help you. We would ask you to call our customer support at 1-855-427-5121. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you, so we can go through some steps.
I add the app to my Google home, and I can tell it to vacuum but it only does whole house. If I tell it to vacuum the kitchen it says "this device hasn't been set up"
Hello. We are sorry to hear that you are having issues with your robot vacuum, and the app. To assist you, please call us at 1-888-228-5531, and have your robot vacuum with you. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.
I can't figure out why it's not sucking the water up !? Help!
Hi there. We're sorry to hear you're having trouble with your CarpetXpert. Please send us a private message with your model number on social media of your choice, so we can best assist with your issue at hand. Facebook - Shark Home US: spr.ly/6050iukW2 X (Twitter) - Shark Home US: spr.ly/6057iukoT Instagram - Shark Home US: spr.ly/6058iukop
My fan randomly stops oscillating. Very annoying.
We'er sorry to hear that you're having trouble with your fan. Please send us a private message with your model number, so we can best assist with your issue at hand. Facebook - Shark Home US: spr.ly/6054iDhcM X (Twitter) - Shark Home US: spr.ly/6057iDhcP Instagram - Shark Home US: spr.ly/6058iDhcu
Great video but the music is too loud and makes it hard to hear the instructions. Otherwise, it is very helpful.
I also like mine that I have it does an amazing job and even my kids like it
Hello! Thank you for sharing your love for the Shark HydroVac. It would be great if you decided to share what you liked most about it.
What I like most about it is it's self-cleaning feature when it's on the charging dock
And by the way I have the mess Master new version
We're overjoyed that you're loving both of you products! We appreciate you being a loyal customer to Shark!
Would you like to know what kind of shark products I have all over my house
The fact that it’s necessary to make a video about it means it’s not “easy”. I’m so frustrated I spent the last 15 minutes trying which is why I came to look for a you tube video to figure it out. So thank you but it shouldn’t be that difficult no matter how good the vacuum is
We're sorry to hear you had trouble setting up the Vacmop, but we're happy to hear the video was useful for you. We hope you enjoy your product!
Ain’t no way bro, helped a lot