In situations where it hasn’t been possible to resolve a problem or concern informally, or where an employee isn’t satisfied with the response, a formal grievance can be raised in an attempt to resolve the situation.
Hearing a grievance could be your last attempt to resolve a concern before the tribunal process starts so it’s important to ensure that HR professionals manage grievances effectively.
In this HR essentials webinar, our expert takes you through the fundamentals of handling grievances and some of the common mistakes employers make.