How to Fix Samsung Ice Maker

Samsung Part they made to fix issue:
amzn.to/3m8W12S
Silicone sealant to seal edge:
amzn.to/3fGUper
0:00 - Intro
0:55 - Remove the ice tray (if possible before defrost)
2:08 - Defrost the ice box (until you don’t see ice)
3:29 - Remove the ice maker part
5:21 - Defrost ice that becomes visible after removal of ice maker part
6:10 - Remove the motor
7:27 - Seal up the seam to the ice box
8:45 - Put the motor back into the ice box
9:22 - Install new part Samsung made to help fix this issue
10:31 - Explanation of how & why these steps and new part fix the issue
12:21 - Put the ice maker part back into the ice box
13:17 - Put the ice tray back in & optional power cool/freeze

Пікірлер: 718

  • @sinikl
    @sinikl9 ай бұрын

    I installed the y clips and silicone based on another video's advice, and I have not had problems with the icemaker filling with frost since (just superficial frost from the poor sealing of the flapper). Others cover the Y clips, but your video is the first to explain exactly why the Y-clips work, including a visualization of how condensation draining should work and how they help. The explanation of how the ice accumulating slowly stops the entire icemaker functioning is also excellent. Thanks!

  • @beachbum92629ca
    @beachbum92629ca5 ай бұрын

    My Samsung 4 door was made in 2017. After months of defrosting, I finally got Samsung to come out and they replaced the ice maker around 2022. Seemed okay for about 3-4 months then started forming ice again. I also had ice forming in the bottom of my fridge area and water leaking from the ice maker or ice maker schute and leaking on to our floor and the puddle on our tile floor damaged our new kitchen cabinet at the floor. Samsung came out again and the technicians worked on the fridge again, removed the icemaker and via a zoom call, a third technician said that since I used a hair dryer to melt the ice, that they would not repair. Put the icemaker back and said good luck and goodbye. Will never buy another Samsung product. If they would have just replaced that little gasket on the coil and added some silicon, i believe that would have fixed it for good. Great video. Now I need to decide if I just want to dump this fridge or fix it myself.

  • @sandras8048

    @sandras8048

    4 ай бұрын

    Pos

  • @JohnWaddell-pv5ky

    @JohnWaddell-pv5ky

    2 ай бұрын

    ​@@sandras8048❤

  • @davidverbera5512
    @davidverbera55123 жыл бұрын

    I have had no ice for almost 1 year and this video was excellent. Thank you, it worked and now I have Ice plus money I save on a service call or new refrigerator. So happy. Thank you!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, glad you can get the most out of your refrigerator without spending big bucks!

  • @laurafoster8956
    @laurafoster89562 жыл бұрын

    Thank you so much. I followed your directions and now have no more problems. After one month, I still have no ice build up. Also, I defrosted by putting four mugs of boiling water inside the ice maker on a towel. Then , I snugged another towel over the opening. Changing the mugs every hour. This worked very well for defrosting as the fridge was still on. I left room in the mugs for melting ice. Your video was such a great help. Thank you again

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem! Glad that you got the issue resolved!

  • @michaelyaptangco4875
    @michaelyaptangco48753 жыл бұрын

    Thank you for taking the time to post this very informative video. And a special thanks to those who suggested contact with Samsung, even with out of warranty refrigerators. As a result, Samsung will fix our ice maker, hopefully, free of charge. Note: I did spend $80 for a “repairman” to troubleshoot the problem. He only took photos, particularly of the manufacture’s S/N etc - did not touch the ice maker. Then he handed me a written estimate for $1200 to repair our ice maker. Sent him on his way with his $80. Thanks again.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome, I hope the fix worked for you.

  • @anonymous10194
    @anonymous101943 жыл бұрын

    This is best video I found for exactly describing issue we were having! The ice creep on underside and constant chunks built up in back. And with parts linked. Thanks so much for making this. Really hope this solves issue. Another video mentioned adding a backer rod under gasket on door that goes to ice chute so that when door is closed the gasket stays in contact with bottom interior ice maker. That might be helpful too. Really hope all these steps helps us so we don't need to buy another fridge. Of course we are out of warranty.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Hope you were able to resolve your issue!

  • @billc1244
    @billc12443 жыл бұрын

    Thank you so much for making this video! One little thing we learned from fixing the refrigerator fan. when you have everything out of the ice maker, take your handy turkey baster and put hot water in the drain pipe to make sure it's working correctly too. Hoping for no more ice making issues also. Now I'll have to use my steamer for what it was intended ;)

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Good call, thanks!

  • @Misticzerx0r

    @Misticzerx0r

    2 жыл бұрын

    Did it work?

  • @roberts2349
    @roberts23493 жыл бұрын

    Bought my fridge in 2018 from Home Depot. Problem started 2 months ago. Nice video. FYI. Contacted Samsung. Told them the problem, Model # Serial # and where I bought it. After 20 minute call, they arranged to replace the ice maker and fix the problem free of charge. 10 minutes later the service company called to schedule the repair. Thanks again.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thanks, glad you enjoyed it.

  • @doylehamilton
    @doylehamilton2 жыл бұрын

    Thank you for taking the time to put this video together! It was exactly what I needed to get our ice maker working. Brilliant!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, glad to help!

  • @Shanmoney187
    @Shanmoney1872 жыл бұрын

    Thanks a lot I took my unit apart following your instructions. brought the new parts and the problem is now fixed. no more iceing over you the man 👍🏽

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're very welcome, glad it helped!

  • @barrygraham9620
    @barrygraham96203 жыл бұрын

    Thanks for the video. This fix worked great. Result -- a bin full of ice and no ice buildup at all on the underside of the maker. Awesome! Now we love our Samsung fridge again!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    That's great to hear, thanks for watching and commenting!

  • @sirvelvet
    @sirvelvet Жыл бұрын

    Thank you 1000 times for this video. Everything went exactly as you show and I finally get good ice and there is zero condensation freezing up inside my icemaker.

  • @waltsreviews90

    @waltsreviews90

    Жыл бұрын

    Awesome, happy to help!

  • @Mntoyaz
    @Mntoyaz Жыл бұрын

    Excellent video tutorial! Thank you so much for your detailed repair. I really liked you showing the air gap which will definitely cause the ice maker to freeze up!

  • @waltsreviews90

    @waltsreviews90

    Жыл бұрын

    Thanks!

  • @Tmafrita
    @Tmafrita3 жыл бұрын

    Thank you very much for making the video and also linking the stuff you used in your description. For anyone who follows this video it 100% works. My ice maker used to drip water before dispensing ice, and would freeze over every 3 - 5 days, and I would have to scrape and melt all the stuff off. Now, it's completely functional and hasn't frozen over at all. Thanks a lot!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, happy to know that this helped you!

  • @romy1963
    @romy196311 ай бұрын

    I really appreciate the detailed and easy to follow information. This is the best video I've seen which is very clear. You just helped a lot of people save a lot of headache with the ice maker and also save us a lot of money for repair. Thank you for taking your time to make this wonderful video.

  • @AaronCo29
    @AaronCo293 жыл бұрын

    Thanks for this video, I have to give kuddos to you for figuring this out, I stopped trying to figure it out a long time ago because people usually hate this refrigerator and never wanted to pay the bill to fix it anyway

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome, glad you enjoyed it!

  • @TheQuickenone
    @TheQuickenone3 жыл бұрын

    Seriously the best explanation. You saved me a ton of headaches!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thanks, glad to help!

  • @GFTP100
    @GFTP100 Жыл бұрын

    Bravo!!! The “Ice Master” in the fridge that came with the recently-purchased house was seriously frozen and the catch bucket ‘fixed’ by the previous owner. The updated ice maker tray assembly wasn’t as nice as the original but all I needed was the bucket and was able to swap the new bucket over to the old OEM assembly. The stopping of the freezup was my next search and found your very informative video. Thank you 😊 But please, “De Thaw?” I think you meant “Defrost”.

  • @bjnslc
    @bjnslc11 күн бұрын

    Just a note for folks who first experience the freezing problem after a long time of normal icemaker function. I was able to revive our icemaker's operation by running the full programmed time of the forced defrost mode and pressing the icemaker's reset button. I had already removed frost in the compartment, and wiped out the condensation. I may need to take the icemaker apart and add the modified part with its Y clips, but perhaps not. I think we got the freeze up from evaporative cooler humidity, frequent door opening, and me putting damp water bottles on the shelf below the icemaker. I'll see if we can avoid a repeat by changing some behavior. If not, this video is a great resource and I'll wait to do the service when we don't have the fridge full of food.

  • @dagriff2698
    @dagriff26983 жыл бұрын

    Thank you for taking the time to making this video. You explanation was on point! I will give it a try and hopefully we will have no more ice issues.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, hope you are able to resolve it!

  • @spinnymathingy3149

    @spinnymathingy3149

    Жыл бұрын

    Have you had success with the repair ?

  • @nivslama2982
    @nivslama2982 Жыл бұрын

    Thanks a lot for the video!! After a few months of dealing with no ice/water everywhere/wet ice, following your video was the perfect solution to this problem. Thanks again!!

  • @jeffpotter8984
    @jeffpotter89845 ай бұрын

    Thanks! Your video covered it all. Some others would leave out just enough (how to remove the parts without breaking everything) to make me question if i should be doing this. I felt confident throughout with your direction!

  • @Jortio
    @Jortio Жыл бұрын

    Instead of a hair dryer, the fastest way to get rid of ice in the icermaker area, is to put a couple of cups with boiling water in there and then cover the outside loosely with a towel. This also means you don't have to stand there and watch it as it defrosts. Just dry everything carefully with a towel after you're done defrosting, as there will be more condensation.

  • @billymcgilton9470
    @billymcgilton94703 жыл бұрын

    Thank you so much you were the first understandable person I've seen on this, I won't need going further

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thanks Billy, glad you found it helpful!

  • @carlosescolar
    @carlosescolar2 жыл бұрын

    Thanks for making this video! I had the problem "fixed" under warranty, but it didn't work! So as soon as the ice runs out, I take out my handy steamer and defrost it, in a few minutes. Much better than using a hair dryer! I put all the ice cubes that were stuck to the wall in the tray, so I have ice until it starts making more. I will first try to seal the compartment from the outside and if it does not help, do it from the inside!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, hope it works for you!

  • @keithgaskins5335
    @keithgaskins53353 жыл бұрын

    Absolutely great video. Easy to watch, easy to understand. Ordered the parts from your link. THANK YOU!!!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, and thanks for using the links!

  • @bgrngod
    @bgrngod2 жыл бұрын

    GREAT video. Concise and to the point, and more importantly capturing all the important bits on video to see. I have the model of fridge that is I think a year after the one in the video (mine is rf23m8070sr/aa), and it comes with the "fix" part installed already and there is no gap between the regular fridge space and the ice compartment on that left side. Good to see Samsung is taking notes with new models, but it still has ice-over problems. It took 2.5 years for those problems to show up, so that's good I suppose. Going through this disassembly now and it's nearly identical step-by-step. My motor does appear to be frozen in place for now, but I'm letting it thaw a bit before giving another good tug.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thank you, and sorry to hear that even the new models are still having issues. Good luck!

  • @thefullmontypythn

    @thefullmontypythn

    2 жыл бұрын

    The same thing happened to me. I dismantled it all the way and found the exact new parts were already installed at the factory. ¯\_(ツ)_/¯ I've had really good runs where I don't have any issues for over a year, but once in a while I get the FREEZE. Very good explanation of how to get in there deep. Thanks!

  • @Autospecialties1
    @Autospecialties12 жыл бұрын

    I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Glad you got your ice back!

  • @Austpirate
    @Austpirate2 жыл бұрын

    Great video! We have had these steps done by a technician but issue continued, also had the box replaced to no avail.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    So many people have had issues with these darn ice makers!

  • @jbassman6
    @jbassman62 жыл бұрын

    Really appreciate the video. Been dealing with this for the past couple of years and fixed it with the part replacement you recommended! It’s been going on one month now and no frost on the ice machine so it is doing it’s job. Thank you!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome, happy to help!

  • @maxpigford7057
    @maxpigford70572 жыл бұрын

    Great informational video that explains once and for all why Samsung ice makers suck bilge water. I'm curious about how you came to be aware of the retro-fit pieces with the drip clips. Every search came up empty for me. Thanks for posting this.

  • @jenniferweaver5150
    @jenniferweaver51502 ай бұрын

    Followed step by step and it really works. He makes it easy to understand. Easy to follow. I was able to fix my ice maker which had been out for about a year. Thank you for making this.

  • @myoung8624
    @myoung86243 жыл бұрын

    Great job, followed the video and it went smoothly. This is the fix!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Glad it helped!

  • @ralphhendry-wabel7304
    @ralphhendry-wabel73042 жыл бұрын

    Glad I found that video with perfect steps and explanations. However even better that some people successfully managed to get Samsung to fix it. I contacted them via Chat and after providing some details they are waiving all cost and get it replaced at zero cost despite being out of warranty. Great to see that Samsung is taking care of this now.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    That is great to hear. I've heard mixed results in the comments about getting repairs done.

  • @Cindy-zr6vz

    @Cindy-zr6vz

    Жыл бұрын

    I called them about mine and they want 140.00 just to come and look at it

  • @congapilon
    @congapilon2 жыл бұрын

    Nice job! One thing I did as well is I put some tubular insulation in the white rubber seal between the ice dispenser and the door to make a better seal. That way air doesn’t get into the ice box.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    That's a great idea!

  • @user-zf9gp1vm2b
    @user-zf9gp1vm2b11 ай бұрын

    One of the better repair examples for this ridiculous ice maker. Thanks

  • @VNV67
    @VNV673 жыл бұрын

    WOW Walt this was a great video on what I have been going through. I had taken the 3 year extended warranty and the repair man he going to come for mine. I know they say don't use a hairdryer but I also can't wait three days either. So I used it anyway and got all ice I could see but it only lasted about 3-4 days before I had to do it again. After doing this 5 times I gave in and called Samsung. Thanks for the video...

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thanks, glad it helped!

  • @Autospecialties1

    @Autospecialties1

    2 жыл бұрын

    I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

  • @franvamotv
    @franvamotv3 жыл бұрын

    Thank you for this video, i really struggled getting the motor out, I recommend patience, a hair dryer and listening to this video step by step :D

  • @MrJayb1977

    @MrJayb1977

    2 жыл бұрын

    The hair dryer is not recommended. The plastic is very thin and the little room allows the heat to rise quickly. If you warp the plastic, it can not be repaired.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem!

  • @joshjames3767

    @joshjames3767

    2 жыл бұрын

    @@MrJayb1977 Hair dyer on cool setting. The cool setting cannot warp the plastic.

  • @richardmjohnston2448
    @richardmjohnston24486 ай бұрын

    Walt-Thank you very much for the informative video and discussion. We have had our Samsung since late 2017 and have had to defrost the ice machine on multiple occasions. I have used the hairdryer routinely on Hi Heat (I may be lucky that I haven't harmed anything). It takes about 5 minutes to defrost everything and that keeps things running for another month or so. Someone told me that there was a fix out there, hence my visit to KZread and eventually your video. So after ordering the part (Amazon actually has 2 replacement parts to order, so I ordered both). The first one to arrive was the cheaper of the 2 ($9.34 regular replacement vs $20.26 upgraded replacement). After watching your video a couple of times and taking notes, I jumped in with both hands only to find that our icemaker already had the fix (slanted edges & clips) applied that you demonstrated on your video. I still removed and replaced with the new regular one. It will be interesting to see if this fixes the problem. If it doesn't, I will install the upgraded replacement part when it arrives. Again, Thank you for your help. I hope my info has helped further the cause!

  • @emilyelliott5957

    @emilyelliott5957

    3 ай бұрын

    Update? Trying to decide if it's worth the trouble.

  • @ramonperera6218
    @ramonperera62189 ай бұрын

    Excellent video. Now I can pull the rear motor block out to realign a deformed plastic guide due to the use of a heating gun to melt the ice . I know it was a fatal idea and was wondering how to remove that unit. Thanks to you I will do it now, hoping to resolve the issue. Thanks a lot. Ramon Perer, Miami, Fl

  • @jimprofit3040
    @jimprofit3040 Жыл бұрын

    Great how to video. I called Samsung today and they are covering the repair.

  • @Advancedsurface
    @Advancedsurface Жыл бұрын

    I ordered the part just now as I just did this for the 3rd time this morning. Repair man came and replaced my water filtering unit for a lot of money and said he could fix this ice issue for around 300.00 by Insulating it???? I thought what does he mean. haha. So your video did it perfectly. I use a towel to capture the Ice falling down and water dripping down and I let that dang hair dryer go at a good hot speed. Removing the components look a little tricky but I know I can do it. Thanks for the effort. Excellent.

  • @waltsreviews90

    @waltsreviews90

    Жыл бұрын

    Glad to help!

  • @roygriffiths4399

    @roygriffiths4399

    2 ай бұрын

    Over here in UK, I am having great difficulty in finding a source for the replacement part number and ultimately he parts themselves. I would appreciate any help.

  • @patrickc.2767
    @patrickc.2767 Жыл бұрын

    Excellent video. Just ordered the parts. Thanks for making it!

  • @mohawkb0b
    @mohawkb0b2 жыл бұрын

    It worked! Seriously took a long time to defrost but thank you so much for the great video! I have ice again, a must living in AZ!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    That's terrific, good job!

  • @carloscaro2699
    @carloscaro26992 жыл бұрын

    Thanks for the vidoe. Today is oct 3 2021 and i just finished doing this repair. Followet the steps to the T and even added extra layer of silicon to make sure the condensation factor is removed (as much as possible at least). Previous to this i was defrosting the refirgerator every 6 weeks or so ...lets see now. Will try to come back in future for an update. Crossing fingers. Thanks again!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Hopefully this works and you don't have to keep defrosting every six weeks!

  • @AppInventorCode

    @AppInventorCode

    2 жыл бұрын

    Unfortunately this didn’t work for me. I’ve had to thaw it out last month and it’s making the ice hitting fan noise again. Bummer

  • @6sensory
    @6sensory2 жыл бұрын

    My Gawd! Thank you for this. I've been ready to take a hammer and sickle to this fridge for years because of this issue. None of the vidz online nor the tech we paid EVER had reference to removing the motor and dealing with the drip. Resealed, replaced solenoids, dealing with a discontinued flow sensor, being told to buy a expensive main board for a working fridge. ... Thanks again and I'll let you cut in line if I'm closer to the pearly gates

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're very welcome, I'm glad that I was able to help!

  • @Autospecialties1

    @Autospecialties1

    2 жыл бұрын

    I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

  • @mattbrown6257
    @mattbrown62572 жыл бұрын

    My ice maker did not have as much frozen ice as his and did not take long to defrost. Upon taking mine apart I notice that my unit had the new plastic part with the clips. Amazon did not have the part in stock. As a result I sealed the inside and outside of the ice maker with freezer rated silicone. The next day it was working perfectly with no condensation. Thanks for the information.👍🏼

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, glad you got it resolved!

  • @scottsmith6100
    @scottsmith61002 жыл бұрын

    Excellent video, Samsung should be paying you for showing consumers how to fix their defective appliance

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thanks, its great just to give honest reviews so people can have more purchasing power!

  • @freemanp156
    @freemanp1562 жыл бұрын

    Thanks for the Video, i will be doing this next week while on vacation. I got tried of trying to defrost the ice maker and bought ice trays for ice.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, hope you were able to resolve the issue!

  • @Autospecialties1

    @Autospecialties1

    2 жыл бұрын

    I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

  • @foobar6194
    @foobar619410 күн бұрын

    Excellent video. Samsung says they will fix mine for free, but now I know exactly what the story is, and definitely could do it myself. The big problem is defrosting, fer sure.

  • @jasonthomas6176
    @jasonthomas617611 ай бұрын

    Good video! I have thawed mine out several times with a warm hair dryer....never had any issues.

  • @chelle377
    @chelle377 Жыл бұрын

    Thanks so much, very helpful! It seems someone else has done previously. When I took it apart, I noticed that the styrofoam for the clip kit is just starting to crumble a bit. The clip bracket is in tight, and it’s in tact, but wondering, is there’s anything more I should do?

  • @chriss9878
    @chriss98782 жыл бұрын

    I have had this issue for 6 years. I called Samsung as others have commented on doing themselves and they sent out a technician to install the kit provided in this video. It has been 2 months and I have to say I do not want to take a hammer to my expensive refrigerator anymore. Since the replacement the ice maker has yet to freeze. The only issue is the water line does freeze up but I have purchased the additional heater kit and I believe this will solve my problems. I am very pleased but disappointed it took 6 years to solve this problem. CALL SAMSUNG they will send someone out at no cost.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    That's great to hear. Glad you get them to fix it for you!

  • @aaronfankhauser5279
    @aaronfankhauser52792 жыл бұрын

    I did everything you said to do down to buying the Samsung part from Amazon. I pushed the reset button last night and I woke up to a full bin of ice! First time in months my ice maker works like it did when I first bought it. I can't thank you enough. Your video was excellent. If I can follow along as easy as I did, I know anybody can. Thanks again!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    So glad that resolved your issue, happy ice making!

  • @vickysews

    @vickysews

    Жыл бұрын

    When you say "reset" button, do you mean the "TEST" button on the upper right side? (mine is blue). Mine has been fixed two or three times under warranty, including replacing the drawer once. It feels like they added the silicon at the bottom, but I would have to take it apart to see if they did the upper part or installed the new parts that are shown in the video. They did install something that was supposed to fix it. However, it had a serious blob in it again, and I have broken a piece out of the back of the drawer. Once I got the drawer out, I was able to get all the visible ice to thaw quickly, so I am hoping it might start working again with just a "reset" and I won't have to take it all apart. It is off the extended warranty now.

  • @blackstonecap
    @blackstonecap3 жыл бұрын

    Excellent explanation with attention to detail

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Hope it helps!

  • @lornacarruthers4021
    @lornacarruthers40213 жыл бұрын

    Hi, most comprehensive video I have seen yet on this issue, just wish I could find the force defrost setting in my UK machine as it doesn’t seem to work! What is the little repair kit called and where do you buy it? Thanks

  • @smokeydog67

    @smokeydog67

    3 жыл бұрын

    It’s called a hammer. Samsung products and there customer service is a load of JUNK

  • @jubfoods
    @jubfoods Жыл бұрын

    Excellent step-by-step video and explanation!

  • @waltsreviews90

    @waltsreviews90

    Жыл бұрын

    Thank you!

  • @ElFrankie123
    @ElFrankie1233 жыл бұрын

    Good Job brother, good video and explanation of the problem. I was ready to use it for target practice with explosive ammo. :)

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Ha, that does sound like fun. Hope you were able to resolve this and save a bit of money!

  • @dwarshow
    @dwarshow6 ай бұрын

    I really enjoyed the clear video. Unfortunately, my ice maker is slightly different, which is making removal more complicated. Mine has an extra screw on the side, so just pressing the tap isn't sufficient to remove it. Now I'm looking for a right angle screwdriver that will fit in that tiny space.

  • @alexanderjohnson6740
    @alexanderjohnson67402 жыл бұрын

    This was so well done! Thank you!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome, glad to help!

  • @user-xd8ts6lg8u
    @user-xd8ts6lg8u9 ай бұрын

    Great explanation and such a beneficial video! Thank you!

  • @escovarob
    @escovarob3 жыл бұрын

    Great helpful video by far the best great job at explaining every step.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thank you!

  • @rgarcia2418
    @rgarcia24185 ай бұрын

    Excellent instructional video! Thank you.

  • @bobblackhawk3519
    @bobblackhawk35192 жыл бұрын

    You did a great job explaining the process, wish the camera was focused on what you were explaining.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Yeah, that's a really tough place to get the camera in for filming, but thanks for watching and the feedback!

  • @miltonsantiago1942
    @miltonsantiago19423 жыл бұрын

    great video! will let you know how mine works out! Thanks for your help!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Thank you, hope it worked out for you!

  • @edefavata7905
    @edefavata79053 жыл бұрын

    Wow! This video and explanation is fantastic. Thanks for the help.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem Ede, hope it helped!

  • @lardness1
    @lardness12 жыл бұрын

    ive just watched this video and it is a great video to fix or minimize this probem, i have also a samsung fridge,im in canada and when i called samsung they just denied that there was any issue with icemaker, they were unwilling to do anything as fridge was a year out of warranty,i think that this is completely unnacceptable. in the usa samsung may have adopted a different attitude based upon many comments on this post.in canada they have not, if you can just go on any of the bigbox sites and post negative reviews of the fridge, at least it can alert potential buyers of the pitfalls of this fridge,which is what ive done,this is just poor engineering and i agree with one posters comments which say,"you should not have to do this on a 2k fridge cost" yes its great to have the video and i found it very comprehensive,but unless we speak with our wallets companies like samsung will continue to turn out crap-designed products. thankyou to walt for the fix post

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Ahh, sorry to hear that. I know how frustrating this issue is, which is why I made the video. Too bad they can't fix their problem, maybe it's time for a class action lol?

  • @tedkomick4514
    @tedkomick45142 жыл бұрын

    This was very informative, best one that I seen, that helped me. Thank you very much bud.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Glad to hear it, no problem!

  • @sdi1111
    @sdi1111 Жыл бұрын

    Very exact, clear and comprehensive thank you. Is there a part number for the mod kit?

  • @DavidTOBerry
    @DavidTOBerry2 жыл бұрын

    Really great video man. Mom is having this issue so this helps a lot.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Hope this resolves your mom's issue!

  • @saz-pu8px
    @saz-pu8px Жыл бұрын

    This is an excellent video and very helpful in addressing this issue. Well done Walt! However, after having this issue after only 3 years of owning the appliance, the real message is to never buy another Samsung appliance. It's unconscionable that Samsung would sell a product with this type of design flaw. It's designed obsolescence at its best. I don't mind doing routine maintenance, but this degree of disassembly was obviously never intended by Samsung. You have to bend the heating element just to get the ice maker in and out. And the new gasket and the new clips don't work because my unit had the clips already installed by Samsung (must be a newer model than that in this video) and the ice maker still freezes up. I've added silicon caulk as shown here, but we'll see if that helps. Next time - I'll buy something other than Samsung.

  • @craigh.wilson9752

    @craigh.wilson9752

    8 ай бұрын

    Ex qb2m .w x X D. 😊

  • @MagnusVonMaggie
    @MagnusVonMaggie3 жыл бұрын

    Have been having this issue forever, thanks for the video.

  • @johnholborn7590

    @johnholborn7590

    3 жыл бұрын

    Don't buy anything from Samsung... After years of trying every tip on You Tub to fix the ice buildup of the icemaker on my Samsung refrigerator, I called Samsung today 5/4/21, (1-800-Samsung) and received a full replacement of my “out of warranty” refrigerator’s icemaker and related components, purchased in 2018, at no cost to me. The only information Samsung needed was the model number and serial number of my refrigerator. They were not concerned when I purchased it only where which was at Lowes. Fifteen minutes after the conclusion of that call I was contacted by Samsung’s service vendor to schedule a time for the replacement which will be this coming Monday 5/10/21. Apparently, Samsung has finally realized the problem with this refrigerators ice maker and now honoring replacement, regardless of the products age, at no charge to the customer.

  • @spyghetti

    @spyghetti

    3 жыл бұрын

    @@johnholborn7590 I hope more Samsung refrigerator owners see your post! Thanks for your comment, hopefully Samsung can also do me and others a solid too by fixing this garbage. I have a 2017 and have had a frozen ice maker for 3 of the 4 years. edited: contacted Samsung via chat on their site and they are sending out a tech in about a week for service on the ice maker. My refrigerator is not under warranty but this is said to be no cost service for the repair.

  • @johnholborn7590

    @johnholborn7590

    3 жыл бұрын

    @@spyghetti Glad you made the call. Mine is going on two months since the repair and it’s working like new!

  • @spyghetti

    @spyghetti

    3 жыл бұрын

    @@johnholborn7590 I'm glad I watched this video and saw your comment.. awesome to hear yours has been working since. Thanks again.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, hope it helped!

  • @TankEngine15
    @TankEngine153 жыл бұрын

    Great video. Many thanks. Fix applied and fingers crossed.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome, hope the fix holds!

  • @vietnamdang1917
    @vietnamdang19172 жыл бұрын

    Thank you very much for your hack to fix the Samsung ice maker problem. Would you mind tell me where/how to order the condensation clip that you replaced the old one? Thanks again.

  • @chrisharris4051
    @chrisharris40512 жыл бұрын

    I've watched an absurd number of these Samsung ice machine videos, and this one is the best. Thanks man!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Glad to help!

  • @ApparentBulge
    @ApparentBulge5 ай бұрын

    Appliance repair tech did mine under warranty less than a year ago. He said he had done like 100 of them so i didn't worry about it or watch him too closely. Ice build up speed was reduced but I decided to take it apart and he didn't seem to think it was necessary to install the plastic flange or metal clips. He also did a poor job sealing it up as water was leaking out the side still while defrosting. I hope he didn't skip too many other steps. I will have to order my own clips and plastic piece and install them myself. Hope it fixes the icing 100%.

  • @AZ_sunshine
    @AZ_sunshine Жыл бұрын

    Wow, excellent video. Thank you so much for taking the time to help us. Thanks too for the details. You are a great instructor/presenter and video clear and details. thanks again for your time!

  • @waltsreviews90

    @waltsreviews90

    Жыл бұрын

    Thanks so much! I hope this was helpful for you.

  • @caustic69
    @caustic696 ай бұрын

    Amazing demo. Thank you!

  • @waltsreviews90

    @waltsreviews90

    6 ай бұрын

    Thank you!

  • @acuffgt
    @acuffgt2 жыл бұрын

    Great video! Thank you for taking the time to make this video.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome, hope it was helpful!

  • @jeffkovacs5974
    @jeffkovacs59743 жыл бұрын

    my ice maker was replaced once for the same issue. my fridge is 9 years old. since replacement, only twice I've had to use the hairdryer on full heat from the doorway with a towel laying along inside bottom for approximately 15 minutes. 5 hungry people live in this house and not a big issue. Hair dryer, 15 minutes, high heat from doorway with towel inside to soak up the water, and cycle two pitchers of ice to flush out possible contaminates in water and ice. You'll be good to go for another 4 to 6 years. No big deal..quite pleased with the fridge and both ice makers. very convenient.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    That's not so bad. Most appliances will need some maintenance if you're getting a decades use out of them. Thanks for the tips!

  • @phattz03
    @phattz033 жыл бұрын

    de-thaw is literally freezing,great video,thank you

  • @0110rroberts

    @0110rroberts

    3 жыл бұрын

    lol I kept thinking that too. I was like it's just thawed, or defrosted.

  • @SlvrBckBlck

    @SlvrBckBlck

    2 жыл бұрын

    Lol... Was looking for this comment. Thank you

  • @DL404

    @DL404

    2 жыл бұрын

    yes, Excellent video but very aggravating to hear De-Thaw over and over again .. At least he didn't use Irregardless . :)

  • @TundraTRDOR

    @TundraTRDOR

    5 күн бұрын

    I watch this video and take a drink everything he says "dethaw".

  • @andrewd4612
    @andrewd46123 жыл бұрын

    Thank you so much, video is very helpful

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    You're welcome Andrew, glad to help!

  • @connor5038
    @connor50382 жыл бұрын

    Great Video, ty for all the extra details.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, hope it helped!

  • @eclecticmetalart
    @eclecticmetalart Жыл бұрын

    THANK YOU! This was the most informative and perfectly detailed DIY video I've seen in a long time! I appreciate your efforts!

  • @NoviceDIYerNoel
    @NoviceDIYerNoelАй бұрын

    Thank you for this very informative video.

  • @jsrdb4693
    @jsrdb46932 жыл бұрын

    Outstanding! Thank you sir. I have had mine for 4 year and have had the same problem. Did Samsung make you pay for the plastic part? Great video.

  • @quant36
    @quant364 ай бұрын

    Thank you very much for the info. We've got the same model and the same problem.

  • @nathanblosser8244
    @nathanblosser82449 ай бұрын

    Great info! I do wonder if you threw your food out after the job....seems like the contents of your fridge was warm for a long time! All kidding aside, great content and instructions.

  • @wayneroser4904
    @wayneroser4904 Жыл бұрын

    Great video i done know how i haven't seen this before, Samsung also came out to repair mine after my warranty ran out but all they did was swap the ice maker and I had the same issue cant believe they didn't provide the upgrade? Anyway i will now , thanks again maybe Samsung can reimburse you for that stuff in your fridge!! lol

  • @rodneygrussling7559
    @rodneygrussling75592 жыл бұрын

    Thanks for the great video, now I know how to fix mine.

  • @Darrylx444
    @Darrylx4442 жыл бұрын

    Thank you, this helped me today. Hope it works.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Great, hope it holds for you.

  • @Darrylx444

    @Darrylx444

    2 жыл бұрын

    @@waltsreviews90 Well, it lasted 7 months anyway. Have to do it again now. Samsung design is the worst.

  • @marthafunes-doughty1203
    @marthafunes-doughty12033 жыл бұрын

    Thanks for the video! I’m going to give it a try! Can you force defrost with the tray in? There is so much ice that we cannot pull the tray out.

  • @MrJayb1977

    @MrJayb1977

    2 жыл бұрын

    Yes, you can defrost with the tray in.

  • @jerrymaushard3835

    @jerrymaushard3835

    2 жыл бұрын

    empty the tray via the dispenser. then turn off ice maker.

  • @Autospecialties1

    @Autospecialties1

    2 жыл бұрын

    I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

  • @chadotis8416
    @chadotis8416 Жыл бұрын

    Thanks for the video. That's some crazy effort. It made me realize I'm just going to count it as a total loss. Mine won't even pull out and no way I'm going through this much effort. Lol

  • @Wilterweight

    @Wilterweight

    Жыл бұрын

    It's really not that much effort when you consider what the cost savings and end result will be. The biggest hassle involved is defrosting everything fully.

  • @chadotis8416

    @chadotis8416

    Жыл бұрын

    @@Wilterweight i bought the stuff but going to wait until winter so i can just set the food outside. I don't ever use ice. If i didn't have a wife i would never fix it. 🤣

  • @brokensword2621
    @brokensword26212 жыл бұрын

    Wow thanks you save me a lot of work.

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Hope it helps!

  • @johnholly3627
    @johnholly36273 жыл бұрын

    HA! I'm blind, I just saw the link you posted just up above! I just placed my order! thanks!!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    :) No problem

  • @johnholly3627

    @johnholly3627

    2 жыл бұрын

    Well, 2 months out since the 'repair' and I have ZERO ice and Friday buildup in the freezer compartment. I moved all my food to a second unit during the 'big fix' then turned off the Samsung unit for a full week. I kept driving it out during this process. After I was sure it was 100% dry, I then used a clear silicone caulk ( ASI 502 high performance 100% RTV silicone) this is designed for extremely low temps ( such as a freezer) . I having it another WEEK to cure out. After reassembling the unit and lettering it up, It NO LONGER FREEZES UP!!! There is your fix in a nut shell. Just be sure to caulk EVERY seam, inside and out to and bottom

  • @colinsmith3093
    @colinsmith30933 жыл бұрын

    Great video, really solid explanation of everything...except please "thaw" or "defrost" - dethaw hurts my head.

  • @beverlydalrymple2657

    @beverlydalrymple2657

    3 жыл бұрын

    Me too! I'm like no no no!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    Dethawing your head could give you severe brain freeze!

  • @StevenMWilliams0317
    @StevenMWilliams03173 жыл бұрын

    Great video. It summed up my issue exactly. I think I will try just caulking first, then, if I still get the water and the bottom of the ice maker building up ice still, I will order the part from Amazon. Thanks for the video, explanation and link to the flange part - fingers crossed for everyone trying to solve this issue.

  • @johnholborn7590

    @johnholborn7590

    3 жыл бұрын

    After years of trying every tip on You Tub to fix the ice buildup of the icemaker on my Samsung refrigerator, I called Samsung today 5/4/21, (1-800-Samsung) and received a full replacement of my “out of warranty” refrigerator’s icemaker and related components, purchased in 2018, at no cost to me. The only information Samsung needed was the model number and serial number of my refrigerator. They were not concerned when I purchased it only where which was at Lowes. Fifteen minutes after the conclusion of that call I was contacted by Samsung’s service vendor to schedule a time for the replacement which will be this coming Monday 5/10/21. Apparently, Samsung has finally realized the problem with this refrigerators ice maker and now honoring replacement, regardless of the products age, at no charge to the customer.

  • @StevenMWilliams0317

    @StevenMWilliams0317

    3 жыл бұрын

    @@johnholborn7590 please update me on how it went. I will also try that number. Thanks for the information.

  • @johnholborn7590

    @johnholborn7590

    3 жыл бұрын

    @@StevenMWilliams0317 Will do... When you call the Samsung number be prepared that you will be talking to an "off shore" customer service representative. The connection wasn't the best and there was minor language issues. It took four or five times for the representative to get my refrigerator's model and serial number correct. Be patient and persistent it worth it! good luck.

  • @johnholborn7590

    @johnholborn7590

    3 жыл бұрын

    @@StevenMWilliams0317 Repair team (two technicians) came today and attacked my refrigerator. They replaced all components of the ice making unit plus the mother board; all in roughly an hour. They shared with me that they have a number of teams all focused on replacing Samsung ice maker units on my particular refrigerator. We’ll see if the fix works!

  • @StevenMWilliams0317

    @StevenMWilliams0317

    3 жыл бұрын

    @@johnholborn7590 that is good news. I hope your problems are solved. Keep us posted!

  • @smokeydog67
    @smokeydog673 жыл бұрын

    I’ve been fighting this frig for almost six years I want to give it to the junk man along time ago, going to try this if it doesn’t work just going to rip ice maker out and use one in bottom freezer, by the way thank you for the video I’ve got my fingers crossed!!

  • @rosesalehi4268

    @rosesalehi4268

    3 жыл бұрын

    Did you try it? Is this working?!

  • @waltsreviews90

    @waltsreviews90

    2 жыл бұрын

    No problem, hope it worked for you.

  • @DavidBernard888
    @DavidBernard8886 ай бұрын

    Sooooo grateful for your video! It was very helpful. Thank you so much Walt 🙏

  • @waltsreviews90

    @waltsreviews90

    5 ай бұрын

    Glad it was helpful!

  • @nandonellina
    @nandonellina Жыл бұрын

    Amazing video!!! Going to do this!!!!