This was a great explanation of customer journey maps. But I was expecting instructions on how to fill out the map because of the title of the video. Hope you feel like creating a follow up video using actual footage from a real world facilitation, Dr. Jo

@mariafernandez5221

4 ай бұрын

Agree. the prompting questions to generate the map would be helpful!

You give very useful explanation! Thank you!

@Drjonorth

3 ай бұрын

Thank you very much for watching, and for your feedback ✨

enjoyed the presentation, and how you covered different examples of ways it can be shown. Maybe you could do a follow up as to how to find all the touch points and journey steps and feedback while in a workshop (or some research needed before)

@Drjonorth

Жыл бұрын

Thank you very much for your feedback and your great suggestion - hugely appreciated

The journey with loops / branches makes sense, but how do you format the notes against each touchpoint - thinking, feeling etc (as this is easier to do in a table format)?

This is one of the best videos on CJM I've ever seen. Thank you so much!

@Drjonorth

Жыл бұрын

Thank you very much indeed Intracerebrally I really appreciate it

@mariafernandez5221

4 ай бұрын

Agree!

well done and thank you for the informations :)

@Drjonorth

10 ай бұрын

Thank you very much for watching and commenting greatly appreciated 🙏

Amazing and insightful video! It would be great if you can share all the links.

@Drjonorth

9 ай бұрын

Thank you very much indeed -all the links are in here: bigbangpartnership.co.uk/customer-journey-mapping/