Found this video helpful? Say thanks by "Buying Me a Coffee": bit.ly/4bgKxE3 HOW TO CONNECT SERVICENOW TO EXCEL: kzread.info/dash/bejne/Zn6ZsbuhkZS0d7A.html GET SERVICENOW NEWS, TIPS & TRICKS, AND OTHER RESOURCES DELIVERED TO YOUR INBOX: bit.ly/3uaWv1i CHECK OUT MY HOW TO USE SERVICENOW PLAYLIST: kzread.info/head/PLmE7KGV9-I4tHVS_L-AqnKBPDOJ64zfuL

I learnt more about reports and dashboards from that, than I ever have from trying to decipher the documentation.

@LuiIacobellis

Жыл бұрын

I'm glad you found this video informative and helpful! Thank you for the kind words and for watching.

Man can't appreciate you in words. Wonderful rendition and instead of hours you saved all of our times. Please do more videos❤Subscribed and saved your playlist

@LuiIacobellis

Жыл бұрын

I'm glad you found this video helpful Wanna_Know! Feel free to share suggestions for video topics and thank you for watching!

Thanks mate, that's exactly what I needed as my intro to Servicenow Dashboard. Perfect.

@LuiIacobellis

Жыл бұрын

Hi Peter, I'm glad you found this video useful and thank you for watching!

very very helpful Lui - thanks and clear as well. will watch your reports one now for a few pointers I am sure you have.

@LuiIacobellis

Жыл бұрын

I'm glad you found this video helpful! Thank you for the kind words and thank you for watching!

Amazing tutorial! Thank you!

@LuiIacobellis

Жыл бұрын

You're very welcome! Thanks for watching!

Very well explained. Many thanks.

@LuiIacobellis

Жыл бұрын

Jitender kumar You're very welcome! Thanks for watching!

Thank you! This is very useful. Keep up the good work!

@LuiIacobellis

9 ай бұрын

You're very welcome and thanks for watching

Very helpful. Thank you.

@LuiIacobellis

Жыл бұрын

You're very welcome and thanks for watching

Outstanding! Thank you! I've also shared your channel internally as your content is really top-notch. Just the information I need and it was super easy to follow. 🥳

@LuiIacobellis

3 ай бұрын

I'm so glad you found this video helpful and thank you for sharing and the kind words

This video is very informative ! Thank you !

@LuiIacobellis

9 ай бұрын

You're so welcome!

ITS REALLY WORKED LOL THANK YOU DUDE

@LuiIacobellis

Жыл бұрын

Lol I love your enthusiasm! I'm glad you found this video useful and thank you for watching

This helped me. Much appreciated.

@LuiIacobellis

10 ай бұрын

You're very welcome and thanks for watching

Informative video , today only my manager assigned me task to create dashboard for tracking open ticket.. This will help me to create one. Thank you.

@LuiIacobellis

Жыл бұрын

I'm glad this video was able to assist you! Thank for the kind words and for watching

Thankyou sir , this video really helped me 🙏

@LuiIacobellis

Жыл бұрын

I'm glad you found this video useful and thank you for the kind words

thank you for this content

@LuiIacobellis

Жыл бұрын

You're very welcome and thanks for watching

Thank you so much 🙏🙏

@LuiIacobellis

Жыл бұрын

You're most welcome Raoul!

Great stuff! Thank you

@LuiIacobellis

4 ай бұрын

You're very welcome

Thank you very much for this great tutorial video. I would like to add another filter condition to the one you showed, one that can display the number of incidents assigned in a period of time to a person. For example: Today, This week, This month. What filter condition do I choose?

Thank so much

@LuiIacobellis

6 ай бұрын

You are welcome

Great Job

@LuiIacobellis

Жыл бұрын

Thank you kindly Chavali!

love your videos Lui, thank you! One question: Is there a way to build a dashboard that shows from which country tickets are posted? Or from which departments tickets are posted? Thanks and best regards

@LuiIacobellis

Жыл бұрын

Hi there and so sorry for the delay. There are map type reports that can be used to display volumes by geographic location provided you have a data point that features location data such as country or region. You can create any report and group by department. Hope this helps and thanks for watching

Thanks for this video, it's vey helpfull! I have only one question: why under Incident By Priority widget there is just the option "follow interactive filter" and not also "act as interactive filter", like in Incident By Status widget?

@LuiIacobellis

Жыл бұрын

Hi there, there are some limitations with various report types that will prevent them from being used as an interactive filter. Incident By Priority is a multi-dimensional report and as such it will not work as an interactive filter. Hope this help and thanks for watching!

Thankyouuu

@LuiIacobellis

10 ай бұрын

You’re welcome 😊

The video is nice.. I have a question. How can we make a dashboard for user specific.. Means the dashboard should display a particular logged in user data.. Whether it is incident data or anything.. How can I achieve this

Question - around the 3.03 minute mark, you discuss the "restrict to role" option when creating new dashboards. By default, are these dashboards then public to everyone so long as it is checked as active and no roles are listed in the "restrict to role" field? And if user wanted to restrict a dashboard for their own personal use, which role would be most suitable to list in the "restrict to roles" section?

@LuiIacobellis

8 ай бұрын

By default the dashboard is not shared with anyone and is only available to the creator. Hope this helps and thanks for watching

Nice informative one. Could you please create training videos on Visual taskboard, Performance Analytics dashboard, SLA performance dashboards, Clustering, Queue Management Dashboard, Scheduled Reports and Templates.

@LuiIacobellis

Жыл бұрын

Hi there, I'm glad you found my tutorial helpful! Thank you for the suggestions. I've added these to my backlog! Be sure to subscribe if you haven't to receive notifications when they are live! Thanks for watching!

@LuiIacobellis

Жыл бұрын

Sorry, as I read your response again, I realized that I do have a tutorial on how to schedule reports in ServiceNow. You can access that one here: kzread.info/dash/bejne/dK2jmsasiJiwdsY.html - Hope this helps!

@wizardmaster6639

Жыл бұрын

You are not asking for much help do you? lol...

@LuiIacobellis

Жыл бұрын

@@wizardmaster6639 Anyway I can help, count me in! :)

Thanks for the video! It is helpful. One question: Is it possible to create a dashboard that can share with teammates as a template? Thank you :)

@LuiIacobellis

9 ай бұрын

Hi there, I do not believe you can create a template but you can always clone an existing dashboard to create another one from it. Thanks!

From where we get the video of report which you created in this dashboard ?

I don't have access to share settings where I can choose Me, Everyone, Groups and Users just like what you have. How can I access it? Thanks.

hi , am not getting option when i click on one of the widgets to ACT like like interactive filter " , only option i can see is to follow interactive filter

Thanks , is it possible to set auto refresh for Service Now dashboard.

@LuiIacobellis

Жыл бұрын

Hi there, the dashboard will refresh everytime it loads or when the browser is refreshed. Eventually your ServiceNow instance will timeout forcing you to log back and thus will also refresh the dashboard. Hope this helps and thanks for watching

Potentially dumb question, When I created a dashboard, I unticked the 'Active' tick box and my dashboard is inactive. How to I then make that dashboard active? I tried googling this but my googlefu doesn't seem to be working :P

How to delete the widget added (I have mistakenly added 2 widgets)

do you do a video on how to write a report to show how many incidents resolved and what date they were resolved so you can report how many resolved per day ?

@LuiIacobellis

8 ай бұрын

I'll definitely add this my backlog! Thanks

Can we create a blank app and add a dashboard to it and publish the app with only the dashboard? Thanks

@LuiIacobellis

5 ай бұрын

According to this post it is possible however this is not something I've done myself: www.servicenow.com/community/platform-analytics-forum/can-we-build-a-performance-analytics-dashboard-in-a-scoped/m-p/1245772#M25241

Can we implement calculated field in ServiceNow

@LuiIacobellis

Жыл бұрын

Absolutely. You can script in calculations when creating a new field or you can use UI actions to update fields when some event occurs. Hope this helps!

Hi Lui, the last email you sent about new content says it's a private video and I cannot view

@LuiIacobellis

Жыл бұрын

Hi Daljit, my apologies, through this process I discovered that I cannot share videos that I scheduled to publish in the future. I am going to find a solution to permit my channel members to get an early preview of my upcoming videos. Thanks!

Hi how about to create filter that Assigned to me

@LuiIacobellis

Жыл бұрын

Hi there, you would have to create a report that is filtered to you first and then can add it to your dashboard. I do have a tutorial that demonstrates how to do this here: kzread.info/dash/bejne/nXifyqqkZ9WZips.html - Hope this helps and thanks for watching!

Lui the share option in sharing list is not available for me there is only one option add to Dashboard now how resolve this

@LuiIacobellis

Жыл бұрын

Hi there, are you the creator of the report? When you don't have the option to share it is usually indicative of a permission or access issue with the report. Hope this helps and thanks for watching!

@ssumansaha3383

Жыл бұрын

@@LuiIacobellis Thanks Lui it helped

@LuiIacobellis

Жыл бұрын

You're very welcome!

I've given access to users to my dashboard but they are only able to see "Report visible only to creator.." like this Is there any other way to share the dashboard??

@LuiIacobellis

6 ай бұрын

You will need to ensure you provide access to the individual reports as well.

Very disappointed. The most important part is not explained at all. WHERE ARE THE DATA COME FROM? How do I change the source of it? This tutorial is good for marketing not for the end user 😢

@vegascoc6049

2 ай бұрын

You have to create a report first. He has another video explaining this. Before to create your dashboard you need to have your reports in place.

I could never wrap my head around Service Now. I hated the dashboard even more because nothing ever made sense. You are the only person who's videos I could not only understand, but actually like!! You are the only reason that ServiceNow Dashboards make sense to me. I salute you!! 🫡

@LuiIacobellis

2 ай бұрын

Thank you so much for the kind words. Glad I could help

Great Tutorial , Thanks for the video

@LuiIacobellis

8 ай бұрын

Glad it was helpful!

hi , am not getting option when i click on one of the widgets to ACT like like interactive filter " , only option i can see is to follow interactive filter

@LuiIacobellis

11 ай бұрын

There are some limits on which report types can act as interactive filter. This article details that limit: hope this helps docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/dashboards/task/t_MakeAReportAPublisher.html