This video saved us from throwing it away because we couldn't figure out how to open it to clean it. Thank you!

Thank you for showing us cat parents gow to properly clean the drinkwell fountains. No matter how much hot water i let it soak in the particles wouldnt leave, now i know i needed to clean the mother and the inside. 🎉🎉🎉🎉

Thank you for this video, I have thos exact same water fountain for my cat, I couldn't get it apart I thought I was going to break it after watching this video I was able to disassemble clean and put it back together, I truly appreciate you

Omg I had no idea there was an extra compartment to clean. You saved me and my little Simba. Thank you so much for the video

Thanks for showing how to take it apart and how to clean it, well done video.

The details on how to take it apart were a helpful reminder. But though your cats might not like to drink from the stream, that is exactly WHY I have this fountain! My guy is attracted to water running in the sink or tube, and this does the same thing. He loves reaching out and lapping at the water!

Thanks for the video, really helped. Mine was putting out very little water and cleaning it fixed the problem.

This was great thank you I didnt' know all the details of how to take it all apart. Very very useful video.

I have this same fountain. Just finished cleaning it after watching this video. There was a lot of black gunk in and around the pump. Thanks for the very informative and thorough video. My little Stitchie should be very happy.

@DM-xn9zn

2 жыл бұрын

Omg my kitty's name is Lilo 😁

Thanks! Mine wasn’t working and I had no idea about the motor and cleaning it, it was disgusting and clogged with cat hair. I’m just glad my cat didn’t get sick from it. I got it flowing perfectly again, thanks!

Thank you so much for this video. Helped me fix my fluffy’s fountain completely. 🤗🥰

Excellent demonstration of disassembly! The plastic housing that conceals the motor is reeeeeally hard to remove. I had to use a small slot screwdriver to pry it open. Thank you for the reassurance that it won’t break… that was all I needed to succeed!

@catsandhamsters

2 жыл бұрын

So glad it helped you!

Thank you for this video, couldn't figure out how to take apart the pump, almost broke my nail but now my fountain is ready to go! c:

@nigellalman4617

3 жыл бұрын

Use a butter knife

@user-go9uz3uf5t

2 жыл бұрын

@@nigellalman4617 I did so ...thank you for the details...your video was really helpful !!! (I have bought these 3 to 4 months ago and I didn't know all these cleaning details !!) Thanks again from Greece !!

Thanks for your excellent description and demonstration. Excellent

Thank you very much for this instructional video. I was sbout to buy a new water fountain when I saw your vid. I did not know that the problem was easy to solve. You saved me a couple of bucks. Very helpful vid. Thanks again from the bottom of my heart and from my cat «Sky»!

Very informative ! I’ve actually saved this video for future referencing

Thank you so much for making this video…I couldn’t understand why it stopped working and after watching your video I did the cleaning and now the fountain is working great again..Thank you so much..

This was sooo helpful! My results were perfect. All your little handy advice about why and when to clean!

Really helpful - thank you for this.

According to my instructions the black side of the charcoal filter should be facing the front of the machine. So the one you are demonstrating has the filter in backwards. Turn it around.

@kjaalto

Жыл бұрын

Right you are! Video should be taken down and refilmed with the black side facing forward towards the fountain.

@catherinecatlover

11 ай бұрын

Yes I also noticed that. .she should read the instructions before making this video @

Thank you so much for this helpful video! I didn’t know this whole thing comes apart!!

Thank you for making this video. I had no idea to clean the motor and did not know to open the bottom compartment. Super helpful

Thank you! Your video was so easy to follow and so helpful

This helped assemble. Lost the manual. Thanks very much!!!

Great video on the topic, Looks as though they made the pump non removable which is an issue for replacement in the future, other pet smart fountains don't have this issue. I did purchase some so I will have to investigate to see if there is a work around.

Great video! Very informative. Thanks for sharing it.

Great video! Very thorough & it helped tremendously, thanks so much for posting!!😀

This was so helpful, thank you!

Omgosh looks just like my baby butterscotch! Thank you for the video! It really helped:)

Thank you so much for this! It was a life saver! Mine was so full of gunk and I had no idea!! Also thank you for the tip about the filters. My cat was probably suffering and I didn’t even know :( but she’ll be much happier now. I got it set up and she ran right over and lapped up some water :)

You should change this video title to how to clean the drink well mini this was really helpful

@catsandhamsters

4 жыл бұрын

Thanks! Yes, it's difficult finding the right title. Glad you found it helpful!

Very helpful! Thank you so much.

Very helpful! Thank you🤘🏻

Thank you so much for this!!

this was a great video and helped me a lot! Thank you for making it.

@catsandhamsters

3 жыл бұрын

Glad it was helpful!

Thank you

Great video.

Using a butter knife was so much easier than my nail lol it was thin enough to open it up

@so_many_women_so_little_ti2833

3 жыл бұрын

Or you can use a flat nose plier it's an easy tool to pull out black pieces even to pull out the piece inside "White/black" the one looks like has fan blades.

Good tutorial, but.....the Petsafe instructions for Drinkwell Mini, "insert the filter diagonally with the black side gacing the front and narrow side". I'll follow the written inst. instructions

Thank you very good video

Thank you for this video however you didn't say where you add the water?

Vinegar is great for pet saliva slime and biofilm build up. I once used ajax to try to scrub it off my dogs bowl and it didnt work as well PLUS my dog looked like he had consumed residual ajax and was in pain for a day. wish I had looked into how to properly do it before.

Thank you for an informative how-to. I struggle with separating the middle (upper) compartment from the base - I worry about breaking something - is there a trick to getting the pieces apart?

@catsandhamsters

3 жыл бұрын

Don't think. Just rip it off.

@andreademars

2 жыл бұрын

I had trouble too, no matter how much gusto I put behind it. If you flip it over you can see the two plastic tabs that hold it. I poked them with a metal chopstick and it easily just popped off without me even pulling

So funny your cat looks like mine 😍

La cara negra del filtro debe hacia adelante según el fabricante.Todo lo demás muy bien.

Wonderful video! I have one question left though, what does the little black lever do if anything? I got mine secondhand and I can't figure it out

@catsandhamsters

3 жыл бұрын

I believe it's to adjust the water flow. Maybe try it and report back!

Would of liked to see how to refill, otherwise great job.

Great video. I'm not sure which way to put the filter, however. Your directions are opposite of directions that came with product. They state black side of filter to face front. You state white in front. Hmmmmm...other than that, I appreciated your video ALOT!

@catsandhamsters

3 жыл бұрын

Thanks. I'm glad it was helpful. For this model fountain, white faces front. Water flows through white first, to catch dirt, hair, bugs, etc., and then flows out black. You can consult page 7 of the manual here: support.petsafe.net/s/communitycategoryproduct/a421M0000001vE7QAI/ccp0227 And also info on filters here: support.petsafe.net/s/article/How-the-filter-works-in-your-pet-fountain

I cleaned the motor and noticed that it was much less noisy. Wondering if there's anything else I can do to make this fountain silent.

@catsandhamsters

3 жыл бұрын

The bubbler-style water fountains on the "gentle" setting (no flower top, just gurgling water) seem to be the quietest in terms of the sound of running water. The fountains that flow from a spout and fall into a basin seem to sound loudest, in my experience.

Do we also clean the filter as well? The white side isn't very white (we've had it for a while).

@catsandhamsters

4 жыл бұрын

The filter is not washable, and must be replaced every 1-3 weeks. Discoloration is a sign it needs to be replaced.

@1379kalel

3 жыл бұрын

@@catsandhamsters if you have clean water on your houshould. just take the filter out .. clean it every week..and change water every day or secound...and reful water so the pump dosent have to work so hard...more water is better then less....

@1379kalel

3 жыл бұрын

i meant take the filter out...you dont need it...dont clean it..clean the drinkwell..:) that if you have clean water in your household..:)

I bought this for my cats and it looks. How do I fix this problem?

@catsandhamsters

4 жыл бұрын

You mean that it leaks? I'm not sure from the info you've provided. My best guess is it might have been overfilled and when the water streams out is splashes? Make sure also that the base is securely attached to the top part. Sometimes cats paw the water and it gets everywhere. A mat underneath can help. Otherwise, you might need to contact the store or manufacturer and see if they can troubleshoot or exchange it for you.

How the hell do you get the top compartment off mine seems to be stuck on

@catsandhamsters

4 жыл бұрын

I just ripped it off, both lid and top. This one was on firmly. Might need a bit of finger nail. Good luck!

@lynnrosen2310

3 жыл бұрын

@@catsandhamsters I hammered with a rubber hammer, then took a teeny tiny screwdriver and hammered that in between the sections. It has worked well. We have very hard water here, so it gets cruddy very quickly!

@so_many_women_so_little_ti2833

3 жыл бұрын

If you have the same one, it's so easy you can take them apart within 5 seconds, by medium pressing each bottom side where the top and bottom parts connect/meet (not the cover/lid).

@so_many_women_so_little_ti2833

3 жыл бұрын

@@lynnrosen2310 OMGOSH, NO NEED TO HAMMER OR USE SCREWDRIVER.

@so_many_women_so_little_ti2833

3 жыл бұрын

@@catsandhamsters no need to use your nail you might damage your nail. use like a knife put it like 45 degree angle then just easy slide the top part, will come easy.

Hi, in your professional opinion, for 1 cat, how many times a week do you think it should be cleaned? Daily is exhausting, do you think 3 days is ok?

@catsandhamsters

3 жыл бұрын

I can see how daily can be exhausting! Water fountains aren't easy. But when I'm pet sitting, I wash pet water fountains every other day. Every day if they have visible matter in the water, like bugs and kitty litter. You'd be surprised at how quickly slimey biofilm will build up, especially inside the motor. The more frequently you wash them the easier it is because you don't have to scrub as hard to get off the hard deposits and gunk. Maybe you can try alternating dumping out and refilling the water with cleaning. It's up to your own comfort level, but keep in mind that cats are touching the water directly with their mouths and tongues and sometimes paws, so saliva builds up and can grow bacteria and scum. Like if you were to just fill up a tall glass of water, leave it on the floor, and drink from it over the course of several days without rinsing or washing it. While on the floor, the glass on the floor collects dust, dirt, cat litter, food, bugs, mildew, and other things invisible to the eye until it grows so big you can actually see it.

@1379kalel

3 жыл бұрын

if you can drink water on your own houshould..like i have..you just have to chance the water every second day, just fil it up so the pump dosent have to work so hard...and clean it with soap each week...and take the filter out...you dont need that,, if you do what i said...and one more thing...have it on a table....higher up. less dust....:) good luck

I have exactly same your cat "Golden persian cat" with hazel/goldish eyes color. Also, same pet water fountain "Drinkwell Mini". The easiest way to take the top apart is from both sides right and left one at a time by pushing below where the top and bottom connected line each side (Hope I made it clear).Two more important things:1- "Don't forget to clean the top part from inside" gets dirty from inside. I used ear swab (Long one) to clean hard to reach areas. 2- Don't forget to clean the part looks like tunnel (where the water come out from the pump) from inside. By the way, my cat is male how about your cat?

The filter, black side faces forward according to the manufacturer. Otherwise, good video.

@catsandhamsters

2 жыл бұрын

Glad you liked the video! According to the user's manual, page 7, instruction #4, fig. 1A, the white side faces front. The white side catches all the debris, like bugs, fur, dirt, food, litter, and the black charcoal side purifies the water as it goes out so it tastes better.

@michellespiegel6726

2 жыл бұрын

@@catsandhamsters I just bought mine today and on page 5, illustration 9, it says the black side faces front: "insert the filter diagonally with the black side facing the front". We must have different manuals.

@catsandhamsters

2 жыл бұрын

@@michellespiegel6726 how interesting! I am going off of the user manual on the product website for the Drinkwell Mini. I had also directly contacted PetSafe, and was instructed that the water always flows through the white part first and out through the black part. This is also mentioned on their website. The Drinkwell Original pet water fountain is the only fountain in this line that has the black part of the filter face front. Perhaps you got an updated version of the Mini with a new design? This video was made a couple years ago.

@michellespiegel6726

2 жыл бұрын

@@catsandhamsters yes, I think that must be it - a new design. Thank you for the video. It was extremely helpful.

just have to say..take the filter out(that if you have clean water, that i have..(norway) ..and just change water every day...i just fill up each day...and clean it with soap every week..dont have to buy those filters..much to expensive...happy new year...my old cats likes it...they are 10 years now...lol

So what about the pump? Mines messing up

@1379kalel

3 жыл бұрын

need to have much water...the pump will have problems if you dont fil it up...have more then less

@KittenLovens420

3 жыл бұрын

@@1379kalel I had to open it and do a flush didn’t know you could open the pump

My instructions say to have the black part of the filter facing forwards

@catsandhamsters

3 жыл бұрын

I had answered a similar question a while back. All Petsafe filters work the same in their fountains. The white part is meant to first catch debris like dust and fur, and the black part treats the water to help it taste better. So water flows in through the white first, then out through the black charcoal side last.

@jjhump311

Жыл бұрын

@@catsandhamsters instructions definitely say black in front

According to the manual that comes with the drinkwell mini the charcoal faces the front of the machine.

@catsandhamsters

3 жыл бұрын

I just double-checked the manual to be sure, and on page 7, figure 1a, you'll see I did it correctly in the video here. The white part faces front, so that water flows in through the white part and out through the black part. I had contacted Petsafe a couple years ago for guidance, and that's how it was explained to me. Should you have further questions, I suggest contacting the manufacturer. They were very quick to respond to my questions.

@catsandhamsters

3 жыл бұрын

Just about every filter for pet water fountains works the same way. The white part is meant to catch debris like bugs, lint, and dirt, and the then the charcoal back helps the water taste better.

@so_many_women_so_little_ti2833

3 жыл бұрын

@@catsandhamsters I came to your video for which way the filter facing. You way makes sense it's same with human water filter the black which is charcoal should be the last for getting clean water.

Where is the water level?

@catsandhamsters

3 жыл бұрын

It's been a while since I've seen this one, but I don't believe there is a guide to tell you the maximum level. Don't let it overflow! The capacity is 40 oz. The minimum level should be above the flow knob at the bottom (the part that sticks out and looks like half a propeller).

@1379kalel

3 жыл бұрын

more then less ..since the pump like more water then less....about 1.7 l

Thank you