This video will show how to create a streamlined bug triaging process using Jira Software. Many growing organizations are using internal processes that are not able to support their own success, impacting customer experience, revenue, ability to scale, and competitive advantage. This process allows your bug and development support team to take bugs and suggestions from users and send them to proper teams in your organization. This solution helps address customer ideas and bugs in the most efficient and streamlined way possible.
As an Agile Project Management application, Atlassian's Jira software helps businesses organize and streamline their projects. Triaging an issue essentially means giving some priorities to the items and sorting the list. Jira Triage involves determining how important this issue is, whether it is an urgent matter, then put this issue on a list, based on its importance. It involves different perspectives based on issue type, priority, and the workload of the team members.
Timestamps:
0:00 Open
0:48 Introduction
1:42 Why poor customer support processes can damage customer satisfaction rating
2:48 Problems with the traditional solution to the bug support processes
3:20 How to streamline your bug support, update documents, and clear your backlog
3:46 Implementing a bug triaging process in Jira Software
4:27 Creating an automated product support workflow with the help of Jira Misc Workflow Extensions
6:19 How to address issues that cannot be reproduced and keep the backlog clean
Try Jira Misc Workflow Extensions for Free: marketplace.atlassian.com/app...
As an Atlassian Platinum Enterprise Solution Partner, Modus believes Atlassian is the best toolset for digital transformation. Our expert teams Modus can create a customized workflow with dev tool integration, audit and improve a problem project, train your team in best practices, and more. Learn more on our partner page: moduscreate.com/partners/atla...
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