In my 10 years as a Claims Adjuster, I enjoyed it, I agree at exactly 8:30am my phone rings I received call average 15-20 calls a day. Workload is eternity. 8 hours is not enough.. Now Im a senior adjuster and im handling 10 junior adjusters, I felt im in the battlefield especially when typhoon comes,.but still I love it. Stress is only tickles me,,. I consider stress as a pressure only that makes me stronger.. I learned the ability to negotiate and be persuasive. I learned to make an irate client happy after I talked to them like magic happens 😂 My Tip to starters.. Do not Panic 🤣

@CodCats

Жыл бұрын

what gets to me is when the agent's who setup the client's insurance are screaming at me because of the poor communication or service that now they're leaving the company and it's affecting them personally etc.. it's literally impossible to get to every email, new claim, notes, voicemails and manage reminders without overtime, the hair on my keyboard from being ripped out of my head is proof enough im too stressed lol

Imagine sitting at home, with my 2 screens, watching an adjuster, while I’m adjusting. That’s my life right now! :)

@brainsnbeauty92

3 жыл бұрын

Same 🙂

@knott333

3 жыл бұрын

how is it so far?

@findjoselyn

3 жыл бұрын

@@knott333 Great, a little stressful.

@TradingOptionswMndr

3 жыл бұрын

@@findjoselyn how many claims do you settle a day?

@findjoselyn

3 жыл бұрын

@@TradingOptionswMndr I'm on an Auto Deployment now, so 10 closures a day.

I’m currently a licensed adjuster and I admit it is a very stressful position. It is a learning curve and challenging, especially if you don’t have any prior insurance experience. However, organization, structure, and a workload flow is key because you can get overwhelmed very quickly. You are correct about making sure that you do all that you can in one claim before moving on to the next and setting reminders are essential. My mental health can’t take it so I’m already actively looking for other positions but I salute the ones who do this role!

Hi Liz G, I have been an adjuster for over 20 years both (personal lines and commercial) and you have concisely summarised the stresses of an adjuster. Great job! I have to add that writing reports can be very challenging for some. Understanding the audience is vital.

@SaLvAdOriaN127

2 жыл бұрын

What’s it like being a commercial adjuster? I’ve been told that’s where the money is at but I can only begin to imagine the level of stress that comes with it.

@andrearueda6603

2 жыл бұрын

Hi Kenneth! I'm currently building my own insuretech and would love to speak to you about your experience for 15 mins. Are you available for a quick chat?if yes you could book some time using my calendar www.calendly.com/atrueda thank you! Your insights and experience can help us build something very impactful.

I am in my fourth week of training as an insurance adjuster and I’m stressed every minute of the day. I only have a few claims yet I feel like there is so much to do in each one. The money is okay. I think I’m motivated by the challenge and chance for growth. I am definitely going back to school so if I stop wanting to do this, I can have options. I really respect everyone who works in this field. Bless you all!

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

The stress fades a bit when you know more and feel comfortable on the phone, but it never fully goes away. It's super important for you to have an outlet for stress!! Like being creative, exercising, whatever. For me it was really easy to internalize the stress, and that's a quick road to burnout. That's what I did- I saved as much money as I could and then went back to school. I tried school while working full-time, and it was impossible with this kind of job. I ended up quitting to go to school full-time, and I'm so happy I did.

@olympic-ass-eater

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster what is your major and what do you do?

@Ecarnegie69

2 жыл бұрын

Thanks for being honest about your experience so far, I have an offer to start in March, but also got an offer for Homeowners & renters CSR ......so I am torn with what to choose at this point???

I’m an injury adjuster (attorney/direct) and it truly is like you’re constantly spinning a bunch of plates on sticks trying to prevent them from falling to the ground

Idk if you’re still active on here but I just got my first deployment and ur videos have helped so much thank you!!! :)

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Omg amazing! I'm glad my videos were able to help you. Best of luck out there!

Being a claims adjuster is a very stressful job. It's a thin line between love and hate. Just glad I'm not the only going through it. Appreciate your vid.

@davidhdz1989

3 жыл бұрын

You’re definitely not the only one. The stress and overwhelming amount of pressure you’re put under will suck the soul out of you. - Catastrophe adjuster, four years.

@findjoselyn

3 жыл бұрын

VERY stressful!

@vracerv

2 жыл бұрын

Only job available? Surely. Gotta have perks.

@laurens9663

2 жыл бұрын

I feel like I need to be a lawyer, a doctor, a therapist, a mathematician. Im workers comp. So sometimes I have claimants for years who like to call me every few days. 🤦‍♀️Me sometimes all day.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

@@laurens9663 The claimants/insds who call so often are frustrating. Things take time! Maybe they think that nothing will get done unless they call all the time.

All good tips! I've been in this for about 14 years and 8 as an adjuster. This is definitely a stressful position and most people stay because of the money. Every company gives you more work than 1 person can handle until you're stressed to the max. I've done auto liability injuries and non injuries along with WC. I don't want to go back but it's really hard to apply the skillset to other industries.

@SaLvAdOriaN127

2 жыл бұрын

I’m right there with you. Only reason I’m still working in the industry is because of the pay, not because I love it. It’s also hard transitioning to anything else not insurance related.

@JustAGrl007

2 жыл бұрын

@@SaLvAdOriaN127 you're right about that! I'm trying now.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Seriously! They kept giving me raises and it kept getting harder to leave. After 4 years, I was desperately miserable and depressed. I'm an HSP (highly sensitive person) and highly empathetic, so it took an extreme toll on me. You've gained an immaculate skillset!!! You just have to know how to get other industries to see that. It takes an extreme amount of soft skills like negotiation, organization, dealing with all types of people who are under life-altering stress.

I do my total losses first thing in the mornings, then I move to new claims for the day. Then i work tasks from others then i answer voicemails then i work new claims again then i work my tasks. Then i do voicemails again. I work 10ish hours a day.

i think every job is stressful in its own way. Its how you handle it is going to determine how you react to it. Im in the sales auto agent and i enjoy it but not a sales person. Im studying now for the adjuster WFH position. so this has me second quessing this position

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hi Maribel, some companies will pay for you to study and get your adjusting license, so don't wait to apply! I'm not much of a salesperson either, but I like helping people so the adjuster job turned out okay for a while. If you like helping people and can handle stress and the possibility of burnout, adjusting might be for you. If not, you could also look into being a call representative for an insurance adjusting company, which is like answering phones and taking care of small issues, which will have fewer opportunities for intense situations. Best of luck to you!

I just now interview first on zoom also the ready

Left Friday with 10 activities left to roll over to Monday. Was supposed to have a bathroom remodel start and was going to try and work thru it, it ended up being to loud so had to take a few days off I checked my diary Wednesday night and it was at 350 fml.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Best of luck with catching up! Sometimes it snowballs really bad lol. But also, like we're not robots that can operate at 100% for 100% of the time. Hope the remodel went well! Sometimes it felt like customers could hear everything from their side lol. My roommate had dogs who would bark at almost anything when they were left outside, so I had to only let them out during breaks. Idk if you've gotten the vaccine yet, but *Definitely* make sure you have the few days after be light on activities, or even take off for a day or two. I got my first vaccine on a Saturday afternoon, and thought I could get stuff done on the weekend, but I was so exhausted and my arm hurt more than I thought it would. I wasn't fully recovered until monday afternoon. (that being said, the shot is way better than getting the virus lol)

Just saw this although its from 2 years ago. Im a workers comp adjuster. The workload is super high. You wear a million hats. Its a tough job.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

I can only imagine how tough being a workers comp adjuster would be. Lots more injuries involved, right? Will you stay in it or are you thinking about looking for something else?

@laurens9663

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster Probably stay. Ive already been in it for 6+ years. Im planning to work towards my AIC license next year.

@brendaechols5929

Жыл бұрын

@@YourFriendlyInsuranceAdjuster no

I work as an adjuster against the insurance carriers. Hop on over

I’m just seeing this video. I know it’s been awhile since you posted it. I’m currently in the 2nd interview process for a centralized claim adjuster for progressive. After reading all the comments I’m EXTREMELY terrified to take this position if it’s offered to me next week. I work for a credit card company right now and looking to switch gears to dip into the insurance industry. But now I’m torn about if I should really do this based off the stressful comments. I’m scared! But I do appreciate your video. It’s given me alot of insight on what to expect if I get it. 😢🙏🏾

@YourFriendlyInsuranceAdjuster

Жыл бұрын

Best of luck! Honestly I'm still glad I did the job, not only because it was a lot of money for me to make at that time, but also because it was fun to be in control of so many claims at once. Also it made me super professional for the rest of my career! I think it'll be worth it for you to try it out. These 3 things are important enough for you to write them on sticky notes and put them on your computer: 1) Remember to not take things personally (customers are understandably stressed after car accidents). 2) Learn to de-stress outside of work in a healthy way with hobbies and talking to your friends and family. 3) The job will be hard at first, but after a few months (it took 6 months for me), things just *click* into place and it's a lot easier to keep going.

Currently in training for claims generalist :)

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Best of luck! Don't take things too personally and do your best. :)

I wish I had such a volume of work as an independent adjuster LOL. It’s so slow right now but I guess I’ll use this to rest for when it’s busy.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Yeah, gotta love the slow times! Our claims team only had like 30 adjusters, and one year when we changed systems, 10 or 12 of them retired or quit or got fired, all at once. It was terrible, and they took forever to hire temps, and I had 240 claims at once for several months

@joeldude76

3 жыл бұрын

Liz Grant that’s about what I’m going through now. It’s been super busy for the last 6 months. Not complaining though haha

@SaLvAdOriaN127

2 жыл бұрын

Enjoy every minute of it. Idk about you but having 100 in inventory is burning me out. This pandemic is the worse thing that could’ve happened

@joeldude76

2 жыл бұрын

@@SaLvAdOriaN127 it’s been super busy for me since the pandemic too. I’ve been having to turn down work to keep from burnout.

@SaLvAdOriaN127

2 жыл бұрын

@@joeldude76 Be sure to take mental health days and walk away from your laptop. Keep your head up!

Hello! So I’m working with an insurance company as a Claims specialist. So I take the accident reports and I handle claims with clear liability and no injuries. One thing that I’ve always wondered is how adjusters receive claims. Like do you get a certain amount of claims assigned to you? Like how is it that you go about seeing which claims have been assigned to you? :)

@YourFriendlyInsuranceAdjuster

5 жыл бұрын

Hi! Thanks for reaching out. That's cool, I really liked working clear liability claims. :) So when claims are reported, the person or software will sort it into different categories. Some are separated into specialties, like fatalities. Then once they are categorized within the system, the claims are assigned in round-robin kind of system, where each claims adjuster gets a claim, then the next one, and the next one, then it keeps going around within the categories. And if someone is sick or on vacation, they can easily be taken off the schedule. I think further than that it might go into different details depending on the company. So you can always ask your manager about the details of your company!

5 years ago I walked out the back door of the last company I worked and never looked back. I imdeitaley called my state and told them deactivate or cancel my license now. I wanted to eliminate the possiblity of ever thinking about going back to that industry. That decision was the best decision of my life.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

That's awesome! I'm glad you got out and I hope you're getting paid more now than you were then. Honestly our mental health and well-being should come first, always. I haven't worked in adjusting for maybe 3 years now, but I still sometimes have stress dreams where I'm asked to come back to work as an adjuster, and I always immediately regret it!!

@81aherna

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster yes. I’ve had those dreams too but with enough time on between they fade away!!!

My first insurance job was through a third party company called sitel. I did FNOL as an unlicensed agent for auto policies for about 2 years and I had an awful call. A woman was driving and a car going the opposite direction swerved into the woman’s lane hitting the womans car head on. It killed her and two children in the backseat. Husband called and got me and started crying as he was explaining the accident and at that moment I said I’m done with claims. I then transitioned to policy services and sales as a licensed agent. After about three years in sales/services I’m genuinely thinking about going back to claims because it felt more fulfilling.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

The things that adjusters are exposed to can be traumatic. I've had that kind of call at least 6 times in the 4 years I worked as an adjuster. Every time is horrible, and everyone feels horrible and sad. Being an agent seems okay, but also seems like it would get pretty boring after a while. Best of luck to you on your journey.

Thank you for the advice!! I have a medical insurance billing and coding background. I deal with patients alot and was wondering just exactly how I would fair as an IA?

@nickdeabreu440

4 жыл бұрын

The jobs are not similar however having phone experience and assuming you have organizational skills would be a bonus.

@yourgo8636

4 жыл бұрын

@@nickdeabreu440 Thank you so much!

@nickdeabreu440

4 жыл бұрын

@@yourgo8636 you are welcome. all the best in 2020!

Very informative...thank you. .you are very beautiful & funny...😁! I like your spirit...great video 👍!

@CoolHandLuke1117

4 жыл бұрын

Informative yes...Not seeing the beauty or humor. To each their own.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

haha I'm not everyone's cup of tea :P

I work as a law clerk in personal injury and considering switching - law is stressful too.

@JustAGrl007

3 жыл бұрын

Don't do it! I've had people come from law to adjusting thinking it would be better and it was worst for them.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey Shannon, yeah that's a tough one! Both are incredibly stressful, and in similar ways from what I know about law. It may not feel like it, but there are jobs/careers out there that aren't this stressful! If and when you ever get out, you'll look back and think, why in the world did I put up with this stressful stuff for so long? Best of luck to you!

Thank you for this video! Quick question, if your office is looking for someone to be deployed, is it mandatory or how does that work?

@YourFriendlyInsuranceAdjuster

5 жыл бұрын

Hi, thanks for reaching out! We have a smaller claims department so it might be different for one of the big 5 companies. For us, if it is for an unexpected catastrophe, almost all of the property people will be sent out to the area, and additional claims representatives are sometimes able to volunteer to go too. It's probably different for bigger insurance companies though, and I'm sure your managers would love to answer those questions for you!

Hey Liz! It was interesting watching what my claim adjuster is going through currently LOL! I was in a car wreck in July of 2021. I have just finished treatment and the demand letter has been just been sent out. From your personal knowledge, do you think I will get a response fairly quickly since I’m dealing with a uninsured motorist claim. Also, the guy that hit me was 100% at fault and I am fully covered by my insurance. Hope to get your opinion! And I’m also subscribing 😃

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey there! So sorry to hear that you were in an accident and were hurt. With uninsured motorists, you'll need to go through your company first with the auto damage and also your injuries. After you're taken care of, your company will hire debt collectors to go directly after the uninsured motorist. You could try to go after them yourself, but 98% chance you won't get anywhere with that. If you're concerned about your rates going up or anything like that, you can talk to your insurance agent about it. Hope things turn out all right for you!

Hi. I loved your video. I am very keen to know what your are doing now and what could be a good career change for someone with claims rep experience

@YourFriendlyInsuranceAdjuster

Жыл бұрын

Hey Charline, thanks for reaching out. I went back to school to find something more creative to do, and now I'm doing UX (user eXperience) design, which is designing apps and websites. I'm still in my first year of design work, so I think for my next job I'll try to design for an insurance company, since I have experience with that. The skills from being a claims rep are wide-reaching though, and I think you can easily apply it to anything you're interested in! A few off the top of my head would be interviewing, documenting and organizing information, critical thinking skills, working in a high-stress and fast-paced environment, professionalism on the phone and over email. Add those skills to whatever excites and interests you!

@charline2149

Жыл бұрын

@@YourFriendlyInsuranceAdjuster Thabk you for your reply. I’ll keep it in mind as this role would be very stressful in the long run. Hope you’re loving Ux

I got a job offer to be a PA, but it is as independent contractor. How would I even find properties/people to work with???

Always busy but post covid its ridiculous. Gone past burnout stage!

would it be better to be a desk adjuster I've heard they deal with smaller claims and not as difficult?

I’m currently in the hiring process and this is terrifying ngl but the pay is so fcking high for me as a 22 old even getting 3 bucks above minimum wage that I feel like it’s worth it for me to finally move out and begin my life as my own fully independent woman.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Yes, get that dough!! Also most insurance companies have great insurance benefits and a sweet 401k, which is very important if you want to make even more money long-term. Let us know if you got the job!

@pinksmurf10

2 жыл бұрын

Hey how did it go Did you get the job?

@SuperKvlogs

Жыл бұрын

Hey, how’s it going? Are you still an adjuster?

What feedback can you provide on this? I am a new adjuster. I have only 2 years experience doing it so far, all 2 years being with Allstate as a property desk adjuster (water claims mostly, obviously). I took the inside property adjuster position because it was the first interview and offer I got out of all the apps I put in for. I took it as it got my foot in the door and have learned an immense amount about how insurance claims work. I do like it as well. However, I am already a bit burned out with the structural property aspect of it. Writing Estimates for baseboards and drywall has really burned me out. Dont get me wrong it's not that it's too hard, I actually have decent experience in construction basics and am very mechanically inclined, but in lamen terms, I'm BORED as heck with it. I love the investigative part of the job and was thinking of trying my hand at Liability. What feedback do u have for me in regards to switching to Liability from Homeowners/Property?

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Hi Joseph! Well, you're not a brand new adjuster, so you've got some leverage. So it sounds like you're the person writing estimates, I wonder if you would do better with field work? I've had all types of claims where an insured drives straight into or through buildings like banks and jewelry stores. That kind of thing can't really be done by pictures alone, I would have to send someone out in the field to write the estimate. But you said you were bored with the structural aspects of it.. maybe you would do better as an auto liability adjuster. Not sure for All State, but my smaller company assigned property liability claims to the auto adjusters since there aren't that many of them. As an auto liability adjuster, you'd have a LOT more variety and more responsibility with talking directly to drivers to get their stories and to access percentages of liability. //////// Above all, I would highly suggest that you have a good conversation with your manager or another manager about the future of your career. Don't say that you're bored- that has a negative connotation and makes you seem not happy to have the job. Instead, talk to them about how you want more of a challenge and more responsibility. I hope this helps, and hope you find yourself in a more fulfilling position!

so this is basically what I'd call an upper level adjuster from a claims office. I do the appraiser and total loss side of this, and I went from working out of a vehicle, to working from my home office since March 2020. Lot has changed since 2019, but I would hate this side of it. If she wants to speak to less people, get some appraisal experience and any licenses that it requires.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Yes, I was a level 2 claims adjuster (out of 3). I wanted to talk to less people, have less stress, and do creative work, so I quit after 4 years. Getting out was one of the best decisions ever! Im so much happier now.

@jory6795

Жыл бұрын

@@YourFriendlyInsuranceAdjusterwhat career field are you in now?

Hi... Thank you for your advice...just want to ask have you did any adjusting for Marine Cargo insurance claim..?

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

I didn't do marine cargo ins, but I did get a few claims that involved boats. One boat was in an uphill driveway, and the guy's grandson started jumping on it. The grandson got off in time, but the boat wasn't secured well, and so it rolled down the driveway, across the street, and into a parked car lol. whooooops.

Great info. I've never been in claims but currently interviewing to be a property adjuster on the CAT team for a major insurance company. How stressful would you say this would be and any advice on how to handle it? Nervous about this one....

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey there! I hope your interview went well. CATastrophe claims are a different story, theres lots of external stressors like experiencing grief, loss, and destruction first hand. My best advice for you and for most ppl in this industry is to have a solid outlet for stress, whether that be something creative, exercising, etc. It's so important to actively get rid of stress, otherwise you'll burn out very quickly. Best of luck to you!

@bdavid7697

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster Thanks @Liz! Turns out I didn't get the job, but it all worked out for the best. I really like what I do, I applied kind of on a whim.

You mean I really don't have to be a superhiman robot?! Dang. Thank you. ❤🙂

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

It's frustrating that a lot of (most?) companies expect their employees to perform at 100% capacity 100% of the time!

Hi, I loved your video. I’m currently a case planner with child welfare where I do home visits and work with families . It’s a high stress job with a high turn over rate, do you think I have the transferable skills and I guess “tough skin” to switch over into claims coming from the social work field ? I have no insurance experience

@YourFriendlyInsuranceAdjuster

Жыл бұрын

Yes, I think you would definitely have a lot of transferable skills!! Apply to a few companies and see what happens. They'll give you training to get an insurance license.

I'm trying to get more information on insurance adjuster. Is there a difference between the person that goes and look at the vehicle? as supposed to someone that works for the computer?

@nickdeabreu440

4 жыл бұрын

yes. the inside adjuster is usually titled "Claims adjuster" and the outside "auto damage adjuster".

Is this a call center position? What are your metrics like?

Hi what would be the difference between claims advisor and claims adjuster? Is it just another name?

I've been in Claims for less than 4 months and I absolutely hate it. I didn't think it would go this way. The expectation for productivity is RIDICULOUS. I am constantly having to reduce quality to gain quantity of calls. My mental health is suffering already and I have been looking into going back to RETAIL. 😩 I really don't see this getting better for me and it's very unfortunate because the money is really good for my area but I'd rather do manual labor than deal with people after this job.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Yes it's totally ridiculous!! At a certain point everything will click and tasks will be easier. Im sorry youre having a hard time. Ive definitely been in the same spot so I know how hard it can be >.

@Gitona

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster I hope so. Thanks for the encouragement! I think I just need to focus on going back to school and getting out of this field.

@a.iassistedtrading8004

2 жыл бұрын

become an independent insurance adjuster or move over into auto claims. so much easier.

@trecome396

2 жыл бұрын

@@a.iassistedtrading8004 how do you become independent? I’m actually watching these videos w a friend who is just starting out. Is being independent lucrative a struggle at first?

@CodCats

Жыл бұрын

@@Gitona did you make it out?? i'm trapped in this too, been here 12 months now!!! hair on my keyboard from being ripped out, no sleep, grinding my teeth like crazy in sleep i need a mouthguard, can't eat lunch anymore usually work through it cause it's impossible!

in case i cant get into an underwriting trainee program..i might have to go into claims first for experience in the industry 😭

I just recently got hired as a Claims Adjuster. I’m in a two-month training program. It’s a great state department and I love the people but I’m scared! 😹

@YourFriendlyInsuranceAdjuster

Жыл бұрын

You can do this! The first 6 months are the hardest (a time line that varies) until you find your work ~flow~. Best of luck!

@parisparis23

Жыл бұрын

@@YourFriendlyInsuranceAdjuster Thank you so much. 💕💕 let’s see how I am a year from now!

Hello Liz. Do claims adjusters and property claim team managers make significantly more money with a Bachelor’s degree?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey Brian. Having a bachelor's degree will definitely help get the job in the first place, but im not sure about its effect on pay rate.

I am on my 3rd week and there are days when my anxiety is through the roof.

@CodCats

Жыл бұрын

i'm on week 52 and my keyboard is covered in hair from ripping it out of my head, or from just falling out i heard that comes from stress, when i shower hair is everywhere, i need a mouth guard to sleep now my teeth are grinded down, every single day i hear from people or agent's saying my poor communication cause whatever problem... omg!

This seems soooo stressful. Like i want to help people but I dont want to risk my mental health

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Yes exactly!! That's why ultimately had to leave that career.

@osopolar2022

3 жыл бұрын

Find another career fast!

@janineandolina4698

3 жыл бұрын

@@YourFriendlyInsuranceAdjuster what did you leave to go do instead?

@Tier1Norseman

3 жыл бұрын

I've legit seen more adjusters leave either on their own or be fired in the short year I've worked my job and it's insane. They may pay more, but it comes with a cost. My buddy does appraisals and he likes it, I wish I could get a role in his set ion too ha ha. To me, work in a section you're comfortable with the workload and can get through the day with minimal stress. Happy employees make happy workplaces. Sadly, a lot of adjusters are far from happy ha ha.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

@@janineandolina4698 I was privileged in that I was able to save money and quit without knowing what i was going to do. I was going through intense depression during that time, so I didnt have energy to look for another job or think about what i was going to do. I learned coding for a bit, then worked doing customer service for a bit, and now I'm studying graphic design at my community college. I'm so much happier than I ever was working as an insurance adjuster! 🥲

Hi. Thanks for the video. Would you say that being a loss adjuster is more stressful with Personal Lines (Home and Auto) or Commercial Lines (Businesses)? I’m a college graduate and I’m interested in the insurance field. Having a difficult time choosing between starting out as an entry level broker or an entry level adjuster

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Look at it from the top level first- broker/agent versus adjuster. A broker will need to be great at selling, a people person, and good at explaining policies to customers. An adjuster will need to be organized, good at conflict resolution and problem-solving, and resilient against stress. There's also appraisers, who go out and write damage estimates of vehicles and homes. Home and Auto are more about taking care of material things, like car repairs and house fires. There are injuries involved, it depends on the company if you have to do those or not. With commercial lines, I'd imagine you're taking care of more injuries like workman's comp and handling customer slip and falls. However there's also company cars (vans, bigger trucks, and also 18-wheelers) and equipment that fall under insurance, as well as liability if the company did something wrong (ex: a contractor not installing something right and damage happening). Hope that helps! Warm wishes.

@Ali-ro2vv117

3 жыл бұрын

@@YourFriendlyInsuranceAdjuster Yes it does help greatly. I appreciate it. I'm currently more interested in the sales side but may explore different adjusting roles in the future. Thanks again :)

If your independent you can't turn down claims?

any updates on what path you took or if you're still working in insurance?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

I went back to school to study graphic design, and learned about UX/UI Design! So that's what I'm doing now. It's like designing apps and websites. I was thinking about making new videos for that journey, but not sure yet.

Is claims handler same as adjuster ?

My wife and I are on the other end of the spectrum,the adjuster keep saying one thing and do another,we know your over worked,she said it would be settled first of August,it's now almost the of September,deny,delay,defend on a cut and dry case,guy ran red light at about 55 or 60 And hit the driver's door flipping the vehicle😪

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

@kevinellison Im sorry that you're having a hard time! It sounds like you're trying to go through the other driver's insurance, is that right? They're stringing you along probably because their insured isnt fully cooperating. It would be best for you to get taken care of immediately with your own insurance company, and then they can go after them for you once youre taken care of. It's way less stressful for you, and there's more power behind your insurance company than you have on your own. If you're worried about your rates going up, talk to your agent. If the other person is at fault and your company is successful, it might not affect your rates in the long run. Hoping the best for you!

@zxkevin57

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster I think they are stringing us along because they owe more than 60 gs already,he already admitted fault,that came from the adjuster,time to get a money sucking Lawyer 😬😬😔😔😪😪 but thank you so much,we know you have a super hard job,that's why we have been so patient,empty promises is all we've been getting 😔

Hey girl! I’m in training for an adjuster and I’m struggling with determining liability. I’m a non-injury adj. Have any suggestions?

@insuranceadj101

2 жыл бұрын

Are you struggling with figuring out who was at fault? Ultimately, you have to be the decision maker in who was at fault by looking at the photos and listening to the recorded talk you had with the claimant and insured.

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey! Sorry for the delayed response, I'm only just now seeing your comment for some reason. Determining liability can be tough when it's not clear cut, especially when you're first starting out. It really comes down to the rules of the road, and what precautions each driver took to avoid the accident. It helps to talk to your coworkers about cases and hear how they come to their decision making. Once you've got lots of cases under your belt, you'll be able to make quicker decisions. Best of luck!

Does it make things more stressful when you have to work with an attorney to close the claim?

@YourFriendlyInsuranceAdjuster

Жыл бұрын

It depends on how serious the case is (like injuries and fatalities vs only car damage) and how professional the attorney is. If theyre legit and it's a fatality case, heck yes I would rather work with an attorney. They'll make sure things are squared away on their end and i can trust them on that. If it's an attorney who doesn't care paired with simple car damage or even very light injuries, then it makes the whole thing more messy and stressful to deal with. It's harder to trust that theyre taking care of the customer instead of puffing up the case out of proportion. Also when it's a smaller claim like that, the claimants think they can call us directly for everything, but it's at the lawyer's discretion on if we can even talk to them. Ive had bad lawyers drop the ball to where the customer calls us like once a week wanting to know what's going on, and we have to continually tell them to call their lawyer to get more info.

Are you saying adjusters on on the phones even when it’s not within their schedule?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hi! Adjusters have an office number, so they can get calls/voicemails all hours of the day or night, but the adjusters only need to make and receive calls during their office hours. So after coming back from a weekend, you might have 5-10 voicemails waiting for you to return. It's an endless cycle!

Hello. Are you still in this industry? Just curious to know what changes have you seen if any post pandemic

@YourFriendlyInsuranceAdjuster

Жыл бұрын

Hey Razz, I got out of it before the pandemic started. I'd imagine that insurance companies are probably the ones trying to make their employees come back to the office. Insurance will always be around though, because there will always be accidents. Fun fact though- policies account for things like war, pandemics, and other unprecedented disasters.

What role are you doing now? I’m currently an agent & I just got hired as a claims adjuster trainee for progressive for 52k. It looks like it’s going to be for property damage only for auto and home. My role as an agent is comfortable but I’m only making 36k base with no residuals & we also do service work (for customers that I didn’t sign up) so it’s difficult to make more than base in commission. However, my sales role is very relaxed and not stressful… all the reviews I look at for claims adjuster at progressive sound like it’s going to be miserable and I’m going to hate it. do you think it’s worth it to make the switch for the extra 16k?

@YourFriendlyInsuranceAdjuster

11 күн бұрын

I'm no longer in insurance, but was thinking about making a "here's where im at now" kind of video. I think the answer depends on your situation: 1) how hurting for money you are 2) how stress affects you, or if you're good at managing it 3) if you can easily stay at your agent role, or if you can go back to it if needed At the time I really needed the money and was excited to try out something new. If I knew what i knew now... I would probably have to do it again, but I wouldn't stay in it for nearly as long (4 years - 1 year is when most people drop it) Best of luck to you! If anything, adjusting will help you understand that side of the industry better, and if you go back to being an agent you can help your customers with extra knowledge.

I’m in my 12th year of being a high school math teacher. I keep hearing being an adjuster is stressful…but compared to a teacher?

@YourFriendlyInsuranceAdjuster

Жыл бұрын

My mom was a teacher, so I know how stressful it is. Knowing both, I'd say thay adjusting is more stressful. It's like working at a call center, except people's lives and livelihoods are at stake, and being in car accidents are some of the most stressful times a lot of people might go through.

i looked this up because of the stress felt being an adjuster.. fcking insane job, volume of claims is out of control, the learning curve is so uncomfortable because you get tons of criticism, it's a very uncomfortable experience becoming good at this. we do these coaching things where our manager watches us work for hours sometimes once a week pure hell. we have to respond to emails, new claims, notes in files within 3 days but it's literally impossible and now they're pushing overtime (99% of the way to mandatory they're basically telling us without making it mandatory). so many agent's and people telling you you messed up and they're leaving the company when I work non stop all day, doing everything i can to balance what they tell us to do, what to prioritize. i'm right into it, focused, trying my best but it's impossible without doing overtime. there's hair on my fcking keyboard from ripping it out, or falling out?? i take showers and tons of hair is coming out, i needed to get a mouthguard for sleeping cause my teeth are grinding down, never ever sleep through the night, can't eat lunch anymore so stressed. LOL great life hahahaha i'm trapped i need the money my moms off work 8 months with covid!!

@YourFriendlyInsuranceAdjuster

Жыл бұрын

that sounds straight out of hell's playbook tbh!! So sorry you're in the depths of it right now. It sounds like you've got lots of valid reasons for taking short-term leave. I talked to a therapist and was able to file with my company for a short-term leave, where I was paid 70% of what I would normally get paid but without working because I was so overwhelmed and stressed tf out. It was for one or two months I think. Maybe you could look into it? Take some rest and look for another job. You deserve better than this!!

@CodCats

Жыл бұрын

@@YourFriendlyInsuranceAdjuster thanks a lot haha, just reading myself back it sounds so ridiculous lol, still losing my hair it's receding jesus christ lol. i started a year ago and in my new hire group of 9, 2 quit and 4 are on stress leave, so many others on stress leave too. must be every insurance company lol the metrics and micromanagement is crazy. i'm usually too stressed to do anti stress things like working out or painting, my mind is plagued, i can only do things on like friday night when i'm calmest and only lasts a few hours of happiness a week LOL

I have the same job. I like to tell people the job is like juggling and playing wack-a-mole at the same time.

I was wanting to learn adjusting and claims but i keep getting told from people around me that it is almost impossible to get hired anywhere? is that true or am I just surrounded by a bunch of negative Nancy's. I really wan ta career change and I would love to find something with a level of flexibility as I get older. Any honest insight is appreciated.

@YourFriendlyInsuranceAdjuster

Жыл бұрын

Im not sure about the current market, but insurance adjusting is not flexible by any means, and is probably one of the most negative work environments you can find. Everyone in insurance tripped and fell into it, arent happy about it, and have long since given up leaving because they dont think there's anything better out there. At least that's how it was at my company, and it's at least similar at other companies judging by adjusters i talked to over the years.

Hey Athena I've been watching your Insurance adjuster videos lately. I applied to USAA as a level entry claims adjuster and I also applied to Geico as a Auto Damage Adjuster Trainee. I actually have 7 years of Insurance experience, I have both my P&C Insurance license and my Life&Health Insurance License as well. I would ideally like to work for USAA since here in SATX it would be better. But their job listings fill up so fast and go just as quickly. Do you have any advice or recommendations?

@YourFriendlyInsuranceAdjuster

5 жыл бұрын

Hey there, thanks for reaching out! So you said you have 7 years of insurance experience, is that as an agent or something else? USAA is definitely the more loyal and noble brand of the 2, and their adjusters seem really well trained. Dont discount Geico, just in case. For the interviews, make sure you think of examples of your past work where you have multi-tasked and worked well under pressure. Time management is also very important. You could search Glassdoor for example USAA interview questions. Before going into the interviews, also look for keywords in the job description and read through the USAA/Geico websites to get a better feel of who they are looking for. Let me know if you have any other questions, and good luck on your interviews! 🙂

@Torpedoinyourmouth10

5 жыл бұрын

@@YourFriendlyInsuranceAdjuster Most of it is an insurance agent. I did claims for a State Farm agency for about a year and really liked. But most of it as was in customer service and sales with some claims. I actually got an e-mail from USAA to take the assessment to take the next step. I haven't taken it yet since I received lat in the evening, I'm planning on taking it today.

@YourFriendlyInsuranceAdjuster

5 жыл бұрын

That's awesome! I'm happy you go to the next step with USAA. I think your agency work will be beneficial experience for the company. Best of luck!!

@alexg8460

4 жыл бұрын

@@Torpedoinyourmouth10 how is it going did you get the job after all?

I have a panel interview coming up on Thursday, do you know what kind of questions they may ask?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey there, congrats on getting the interview! I'd say you can highlight how well you do under pressure and how organized you are. Best of luck!

@JApfelbacherApfelbacher

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster I had my panel interview today, and I believe it went alright. Although I do not feel that I got hired, I thought I gained experience by answering behavioral questions.

Is Property adjusting easier than auto or auto and property combined? I have an offer for claims property adjusting but I hear property is less stressful than auto.

@YourFriendlyInsuranceAdjuster

Жыл бұрын

Hmm, that's a tough question. I think it'd be best to take the offer to see if you like it. If you don't, at least you'll have more experience. It might just depend on what you're looking for. Take this with a grain of salt, because I've mostly only done the auto side of things. I think auto has more action- youre seeing lots of cars and talking to lots of people, either the owners or at the body shops. When I think of property, there are some cases that are probably no biggie like trees falling on the exterior of the house, but sometimes it can be a big biggie like house fires that destroy everything they've ever owned. Best of luck to you!

@BigRonJ77

Жыл бұрын

@@YourFriendlyInsuranceAdjuster Thank you for the feedback. I'm currently in sales at my employer and tired of chasing the buck....... claims pays $65K flat which is fine for me and I'm already licensed.

Is an Insurance Adjuster a certain job you would do to advance into a better job? In other words, is there a great job path to strive for while starting out as an Insurance Adjuster? Is it a step to the next, better thing? You mention high turnover, is that because people are using the job to get experience for something better? A career path?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey there, thanks for your response. The career path is "leveling up" in the adjuster position (trainee is 0-1 year, promotion leads to level 1, which is around years 2 and 3, then level 2 is years 4-7ish, and finally level 3 is years 8-30), going into a specialized position (like fraud investigation or fatalities), or going into management over other adjusters. The high turnover happens simply because adjusting is extremely emotionally stressful plus a high workload. People typically leave within the first 6 months to 1 year of starting.

@bigtimbo4236

2 жыл бұрын

@@YourFriendlyInsuranceAdjuster Thanks for your response!! Can I ask what is "Emotionally Stressful" about it? Also, when you get to levels 1,2 & 3, does the workload/stress level go down? I hate ro take up your time, but is a Catasophe Adjuster any different? Is it just as stressful? And can you start directly in to become a Catastrophe Adjuster, or do you start out as simply an "Adjuster" to get there?

Are all Claims Adjusters on the phone all day? I don’t want to be in an office tied to a desk & phone all day constantly.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Hi Jay. Yes, claims adjusters are typically on the phone most of the day. I would say the higher up/more specialized you are (for example, if you're a manager or deal with fatalities), the less time you'll be on the phone. **** What you might want to look into is Claims Appraising, aka vehicle appraising, aka other things in different places. This is where you'd be appraising the damage of the vehicle or house. You would visit people's houses, auto body shops, and tow yards to do this. Some of the work is on the phone, but not nearly as much- it would be like to make appointments or talk to the claims adjuster and shop in certain situations. A lot of work would be done inside the appraisal software, which you would be taught on the job im assuming. Best of luck out there.

Does that mean if your office hours are regular business hours, you can receive calls from customers at anytime, during weekends too? Is it okay to ask them to call during office hours?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hi Joanne! You'll get calls from customers 24/7. It's a great idea to ask them to call during office hours, and that's something you'll usually specify on your voicemail recording. If it's outside of business hours, then their call will go straight to voicemail. When you start work on Monday mornings, there will usually be loads of voicemails to work through.

Being an adjuster do you try your best to not pay anything out? I feel like you need to learn to say no alot and not help people. Is that true?

@stephanie1974able

4 жыл бұрын

Amber Cockrum absolutely not! You pay what you owe. At my company we look for coverage, not a reason not to pay. I’ve been in the industry over 20 years.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Like Lovinlfe said, we absolutely pay what we owe. If there's ever a doubt in coverage, we painstakingly look through the policies and talk to our coworkers and higher ups to try to get coverage. However, you do have to say "no" a lot, usually when the customer expects to come out better off than they were before. Some customers feel like they don't get a fair payout because they unknowingly get extremely high estimates for repairs. This usually happens if they go to a brand-name dealership for repairs, or like if they're trying to put brand new parts on a vehicle made in 2000. Insurance is there to put you back at the same place you were before the incident, not to give you better parts, you know?

Who are the calls from?

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

It really varies, but I was on the phone for like 75% of the time. Most calls are from insured customers, claimants (the other customers), and auto body shops.

I am about to start training to be an insurance adjuster. They called the position entry level adjuster. Wondering what that means? Also you said there is a big work load. How do you keep track of the items you need to do? Do you have a planner that you fill out or a to do list were you can check items off as you go?

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

Hi, thanks for your comment! Kudos on your new job. Your company will put you through training and licensing, and you'll learn about the policies, liability, and laws. Yep, it's a big work load. I was so frustrated when I first started, because when I asked anyone (and everyone) how they kept track, everyone had a different answer. And of course, if i asked managers about what was more important to be done first, they would say it's all important and just get it done. What I ended up doing was have a running to-do list written down with my top 3 or 4 things to get done each day. Then I managed the claims system to have tasks pop back up on time, but never early. You can always work ahead, but if you fall behind it snowballs. The customers who need the most attention will call you before it's time to call them. Oh!! And a really big thing is to do every task you possibly can while you're in a claims file. Every single thing. That way you dont have to keep going back to reorient yourself in what's happening in the file, because that can take time. When you get a new claim, work it until you cant anymore, then set a reasonable time to check back on it. Hope this helps!

Shit why can’t I find a decent job that pays and isn’t trying to kill me? This is making me nervous now.

@YourFriendlyInsuranceAdjuster

Жыл бұрын

I know right? Adjusting can seem like a good deal of money at first.. like $50k is nothing to laugh at, but to me the stress wasn't worth it. From what I've seen from my friends, tech is where most of the money is being made. Not the IT customer service side, more like QA engineering or software engineering. If you're more of a creative type you can go for something like UX Design. Best of luck to you!

Do you need college education for this job?

@ljcherry22

2 жыл бұрын

No you don't

What are the hours you work

@insuranceadj101

2 жыл бұрын

Depending on how you work as an adjuster. Typical desk adjusting is 60-80 hrs a week.

@champagnesaj

2 жыл бұрын

​@@insuranceadj101 she says she was making 54k per year after 4 years. 80 hours per week for that would be $14 per hour after 4 year? Does she have lower hours or does auto make that much less money?

@insuranceadj101

2 жыл бұрын

@@champagnesaj I don't know her case but for me, I've made anywhere from $28 - $37.55/hr working from home. A typical WFH day is 10 hours a day. Some will have you work 60 -70 hrs a week.

Kemper insurance will just delete your claim against their client so they don’t have to pay out. Just do that…

@YourFriendlyInsuranceAdjuster

2 жыл бұрын

Hey there, I'm sorry to hear that you've had a bad experience with an insurance company. If their client is non-cooperative, it sucks for everyone. However, if you file through your own insurance company, your insurance company will go directly after the client if that's what happened.

The problem is the criminals turn adjusters into very jaded people. So when an honest person has a real claim they think they are a criminal also. The entire system is broken and a complete shit show.

Thats less stressful than teaching. New teachers usually last less than 3 years.

@YourFriendlyInsuranceAdjuster

3 жыл бұрын

New adjusters usually last less than one year. I totally agree that teaching is stressful though. Teachers deserve to get paid way more than they do.

@jamfanatics7111

2 жыл бұрын

I used to be a teacher and now I’m starting my job as a claims rep next week. Can’t wait!

@ronmahoney3788

2 жыл бұрын

@@jamfanatics7111 How's the transition? Was thinking about the change myself.

@nichutton2839

2 жыл бұрын

@@jamfanatics7111 yes, would love to hear how your transition is going?

@Soyandrewspaez

Жыл бұрын

@@jamfanatics7111 Hello! How is your transition going? Would like to hear from your experience. Thanks!

You are good looking

It's stressful because certain carriers make it WAAAAAAY more complicated than necessary. I am convinced the carrier's make the adjusters tasks so difficult so they will just say f-it and under pay the claim