I’m more of a primark girl myself but WOW this has opened my eyes and I’m shocked that so many games are played when it comes to these big designer brands……I don’t think I’d be welcome in Hermes store……….😁👜

In the company I work for, I serve only VIP clients and there is one young lady, in her early 20s who showed up with a different Hermes bag every time she came for a consultation. She would just put it on the floor and kick it to the side, or casually left it on my desk when she had a one-on-one meeting with my boss. Having met this client made me realise that certain things are just out of my league and they are not for me. I'm not judging anyone but I think if you are going after a brand with such an exclusive strategy, you either play the game by the rules or you leave it. Those who can "truly" affort this game would not cry about it, they just don't need to.

@ColourfulNoir

3 жыл бұрын

Thank you so much for sharing! What you said is so true though, most of us can't shop like Kim Kardashian, so it's pointless to compare ourselves to anyone xx

@nicola646

3 жыл бұрын

@@ColourfulNoir I agree with you. The encounter with that particular client gave me a new perspective on "luxury". It's a relative concept. In the end it's just things as you said, so I won't let it impact me so much. xx

@StarstreamJester

5 ай бұрын

Her bags were likely fake if she treated them so callously.

Hermes is without question high quality and great style, however the way you have to “beg” for a bag is ridiculous. All customers should be treated with the same respect and curtesy regardless of buying history. If there is a shortage of stock, just sell via first come first sell. Don’t see they want to treat potential customers less than regular customers. Money is the same. Quality or not, prices are over the hill.

@0433elva

2 жыл бұрын

that's right. if Hermes think their bag are truly an Art and so precious. It should be tagged as priceless and sitting in the crystal display shelf in the museum not letting ppl begging it for mercy of a bag.

@catleatherwood4770

2 жыл бұрын

I’ve held one (a customer let me hold one when I worked room service). It was an incredibly underwhelming experience. I own 2 vintage Coach bags and I wouldn’t trade them for a Birkin.

@r.g.431

2 жыл бұрын

The reason they don’t do it that way is because 99% would only buy once and never go back again cuz they can’t afford it! They want ppl who will go back!

@melodiechartier5173

2 жыл бұрын

these bags are atrocious women are so dumb fighting for that... you fight for a family member, your children's, not a bag... humans🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

@annalassen3468

2 жыл бұрын

@@r.g.431 the “go back” people will still go back. So the people who cannot afford to go back, can still be a good customer depositing thousands of dollars for one bag. Don’t understand why that business is not worth while. 😳

This is the problem of the world we are living in today. Someone crying over not being able to purchase a handbag that is so overpriced. Real problems are poverty, no education, no food, running water, etc. We have lost our minds in the wealthy nations. I can live without Hermes. So overrated.

I think if people started to actually use their freedom and stop giving money to such insane companies, the world would be a better place. Sure, you might love their bags, nothing wrong with it, but don't let a company treat you like that. Purchase experience first? When the second hand market is overflowing with those bags? Come on! The choice second hand is huge, even Farfetch has a second hand section with Kelly and Birkin. This way Hermes doesn't get any money, and the bags are in circulation. Saves the planet, and gets rid of companies like that. Remember, you've got the money, you've got the power, use it to make the world a better place, and not to support companies charging ridiculous prices and creating horrible elitist structures.

i remember a time when the subject of hermes wasn’t so divisive, and people just bought whatever they fancied. and the only person who would likely scold you for dropping so much dough on a bag was your own mother 😂 good times.

@ColourfulNoir

3 жыл бұрын

Can't agree more! Social media, the very thing the was made to connect people, sometimes feels like has drifted people further away from each other xx

@KB-hx3px

2 жыл бұрын

My mother still does and I’m 50 years old. 😄 And, let me tell you, my parents live in a fancy house overlooking Laguna Beach.

I couldn't care less if I ever own anything from Hermes. It's a brand I can live without.

@ColourfulNoir

3 жыл бұрын

I think it's great you know what you like and what you don't xx

You have the most soothing voice! 🥰 I’m not in the world of luxury bags but this video was really helpful and lovely to watch!

Thank you for sharing. So interesting to hear others’ experiences. I have never stepped inside an Hermes store before. Great content and your voice is so soothing. ♥️

@ColourfulNoir

3 жыл бұрын

It's always lovely to see you here! xx

Thank you! I get so many good insight and advice from this video. You are very wise and your voice is so soothing.

@ColourfulNoir

2 жыл бұрын

Glad it was helpful! Thank you xx

The only "expensive" bag I own is a Michael Kors that my little sister gave to me lol I'm okay with that!! I barely use it but it's my favorite color, pink, and I feel beautiful when I use it, no matter what I'm wearing!!

@Akira-ui9og

2 жыл бұрын

Mine is guess lol

@crystyle7256

2 жыл бұрын

@@Akira-ui9og I have some earrings with bows on them from Guess!!!! My little sister got them for me too lol that must be her brand ❤️

The Hermès game is crazy. Some people get bags without purchase hist while others do not. Sometimes I just feel that it comes down to if the SA likes you or not.

@ColourfulNoir

3 жыл бұрын

I've heard people being offered bags because it's their anniversary or honeymoon. So they might actually make certain exceptions xx

@many7462

3 жыл бұрын

True all depending on if you got a good SA or not , my SA offer me a special order with purchase a lot of items

@Vanyel_K

2 жыл бұрын

That's it exactly! The only video I've seen address that is Margarita Nazarenko's video 'Goodbye Hermes insulted and belittled. Let's talk purseonfleek. She basically says the same and goes into it. I think she's right. The SA have power and use it. Some are going to enjoy that taste of power and that's that.

@lolipena8051

2 жыл бұрын

@@Vanyel_K I have not seen margaritas. But say purseonfleecks and felt so bad. I went to one in Bellevue Washington during vday wknd. It’s was so cringe. Definitely was discriminated against. She mentioned to best just buy the bag from the real real and that the bags were offered more to Asian clients cuz they spend more. My hubby and I were the only Mexicans there. Didn’t appreciate her assuming we didn’t have the cash. Of course I might not have the cash to just spend stupidly like others. But it was not cool. That’s when I decided. F your journey. Just because I don’t want to spend money on crap I don’t need I shouldn’t be punished or looked down upon. Others have said that store is racist. However I saw that Casandra_who post an unbox of one on vday/same day I was at the store and she is Caucasian. So who knows. Maybe she it got days prior and also I don’t know her journey.

My “Hermès journey” started with an amazing SA who really showed interest in helping me get the bag of my dreams. She took notes on their system of what my choice was (B30 in neutral color and Togo leather). For 6 months I bought many things: sneakers, boots, scarves, jewelry... she kept telling me that the bag “was probably arriving very soon”... I spent almost 12.000 euros but there was no call. And then suddenly she called... to tell me that she was leaving Hermès. “But don’t worry, I have handed over your wish list to my lovely colleague”. I felt so stupid that I haven’t visited the boutique since she left, in January. I of course love all the stuff I bought, but I know that I wouldn’t probably have spent that much if it wasn’t for the belief that the bag was coming soon 😔. Of course, I haven’t got any call yet. And I don’t feel strong enough to try to start over a new relationship with another SA.

@AnUrbanGypsy

3 жыл бұрын

I like to call it the Hermès Gamble rather than journey as one never knows what they will be offered, if anything.

@ColourfulNoir

3 жыл бұрын

It can be disheartening when your favourite SA leaves, I hope the new SA will look after you xx

@vernicelizeify

3 жыл бұрын

the new SA didn't earn a single penny from the items you purchased, highly unlikely she will prioritise your quota bag over another client who bought directly through her. that's that's the journey is so wicked because the SAs keep leaving and the purchase history is tied to that SA and not even to the boutique

@pisomadridful

3 жыл бұрын

@@vernicelizeify I know! That’s the reason why I have not entered the boutique since my previous SA left... I felt discouraged and just not capable of starting it all over again. It doesn’t make any sense.

@pisomadridful

3 жыл бұрын

@@AnUrbanGypsy I couldn’t describe it better 🙁

I had some shopping experience at Hermes in Hong Kong which I found that the SAs are friendly and never push you to buy things which you hesitate. This makes me feel comfortable that I'm not obliged to buy things which I either don't like or that don't suit my lifestyle. As every penny is hard earn money, I have to be responsible to myself and be a mindful shopper.

@ColourfulNoir

3 жыл бұрын

I've been to a few Hermes stores in HK, the SAs were really nice xx

@anthealai1815

3 жыл бұрын

@@ColourfulNoir I don’t believe in the 1-to-1 ratio. For BK in popular size and color, 1-to-3 sounds closer to the reality I’m afraid.

@hotpink000

3 жыл бұрын

They are nice but honestly they don’t remember you unless you go there every month even though you’ve been shopping with the same SA for years already. For a brand that values ‘connection’ and ‘loyalty’ highly, it is quite off putting when you walk in and your regular SA looks at you like she’s never seen you before.

Your video came up in my recommendations because I watched the video that @purseonfleek made. I just wanted to say I love your soothing voice and I adore your accent! You are a very eloquent and elegant lady. Take care 🌸

Wow… I had first watched the video referenced in this one, with the poor girl crying about her experience with Hermes and thought she was rather peculiar but this video right here has helped to explain all and provide a real understanding of how it all works. Hermes, Gucci, luxury living and exclusivity are all things I clearly know nothing about! 😂 Such an eye opener.

If you earn your money honestly, I feel you can spend it however you wish. When I am considering a luxury purchase I always check my ego. Why am I really buying this item? Is it because I will genuinely enjoy it or am I trying to fill a void or compensate for some insecurity? Mindful purchasing equals fewer regrets.

@ColourfulNoir

3 жыл бұрын

You've put it so well! xx

@TaraBeauty.Lifestyle

3 жыл бұрын

Agreed!!!

@jushin3635

3 жыл бұрын

Great advice 👍

@BrunacpSouza

3 жыл бұрын

Great comment, thanks!

I’ve always enjoyed my Hermès shopping experiences. At the same time, I’m always just buying very small items (scarves, perfume) for gifts.

I really love your VCA necklace! With your simple style, it looks so pretty!

@ColourfulNoir

3 жыл бұрын

Thank you so much!! xx

From what I gather in all that chat, you're basically the perfect Hermes customer, you like all their other stuff that they want you to buy, so of course you're going to have a good experience.

I enjoy listening your voice so much! Of course your content as well. Lol. I had a great experience at Hermès in Vegas, the SA at this particular boutique was very professional and nice. In the end we bought two Evelyn PM from him. I later emailed him and tell him we will visit him again, he took time to reply to me. Great experience!

@ColourfulNoir

3 жыл бұрын

That's so kind of you, Amy! Glad to hear you had a good item at Vegas Hermes xx

Hi, Eileen! Your videos are my latest discovery and I can not enjoy them enough! Your voice is so calm, the way you present your opinion is very elegant and honest. I also personally love the luxury minimalism concept and your overall approach speaks to me! thank you for tagging your clothes as well - love Lilysilk cardigan so much, will get one too! Have a lovely weekend! Your newest fan, Katya :)

@ColourfulNoir

3 жыл бұрын

Welcome onboard! xx

Your videos are enjoyable to watch and listen. Plus, you give very good advice.

@ColourfulNoir

3 жыл бұрын

I appreciate that! Thank you xx

Thank you for covering & explaining this topic quite nicely & succinctly. I subscribed to your channel. I saw some of the other gal's video a while back, but it was too long & confusing. Hope she is feeling better though. I have long been an admirer of vintage Hermes products, but have never been in a Hermes store or realized how luxury brands work.

@ColourfulNoir

2 жыл бұрын

Thank you, Laura xx

You are a real lady for not using other you tubers names in your title as click bait. ❤️

@ColourfulNoir

3 жыл бұрын

Thank you xx

I live in Australia and have only bought 3 small items from Hermes but I have found the service to be excellent each time. I can’t imagine ever being offered a bag as I love the Kelly and their scarves but other than those I am not a big Hermes fan. I certainly don’t get excited about their stuff in the same way that I do with Chanel or Dior. I would love a Kelly one day and the way that the prices have been going down on vintage ones in the larger sizes it’s now looking possible for the first time. So perhaps one day.

@ColourfulNoir

3 жыл бұрын

I think it's amazing you know exactly what you want xx

There is just so many wisdom in your videos, ♥️ watching them

@ColourfulNoir

3 жыл бұрын

I appreciate that, thank you! xx

What a lovely video. I have shopped at 4 different Hermès boutiques over the years and the customer service has always been consistently very positive and pleasant. I 💯 agree that we should only buy what we genuinely want to buy - not just to build a purchase history. I’ve purchased a few items from Hermès that I complete adore and enjoy regularly, and I feel lucky to have been offered my first choice Birkin this month for my birthday. As you said Eileen, it was the “cherry on top.” And good for you for turning down bags that you didn’t feel were right for you. I would absolutely do the same. 😉

@ColourfulNoir

3 жыл бұрын

Thank you so much for sharing your thoughts xx

@ibelieveingoodfaithandlove3217

3 жыл бұрын

Hope you don’t come at your Channel and ask “ Should I keep the bag?” It is Hilarious your name is all over Purseforum 😂😂😂😂

I don't buy in Hermes just to have a purchase history.Lol. I buy their pieces where I enjoy most!😅 Hermes is my most outstanding when it comes to quality. 😍 Thanks Eileen for the informative purchases in Hermes!!!💕

I was waiting for this video!

@ColourfulNoir

3 жыл бұрын

Hope you liked the video! xx

For all that I love Hermes, I find the Madison ave store in NYC to be appalling in the Customer service area. They have tried to prevent me from entering the store on more than one occasion and the SAs are snotty. Hilariously I am uninterested in their Birkins and Kellys so they have no reason to be that way with me. I prefer the housewares, leather goods and silks. I have to say the staff in Selfridges in London were delightful and a refreshing change form the staff in the US.

@solabonafide

3 жыл бұрын

I used to know someone who I think is the store/brand manager there. Honestly, I never got exactly what she did because she always came across as so insecure so it wouldn’t surprise me if she had inflated her role there. I knew her from volunteering with junior league and good gracious she was such a bitch! So rude to me and other women. Not surprising at all… I grew up on the Upper East Side and was lucky with my family’s SA there but to be honest, we were never bag people. I can’t imagine how awful the customers are to deal with in the city to be honest. Growing up in that life scale, the clients and the help/sales people in the luxe world were altogether insufferable.

Your reaction to purseonfleek is so elegant.

Eileen you are so classy, thank you for NOT making this a "lets trash purseonfleek" video!

@ColourfulNoir

3 жыл бұрын

Aww you're too sweet! Just a video to share my personal experience, glad you liked it xx

@thalia7104

3 жыл бұрын

I agree wholeheartedly 😊!

@AnaCosta-fc8mx

3 жыл бұрын

Not worth it. Clearly that woman has problems which she needs professional help. Who cries like that over a bag?!?!! She must have a miserable life. Nothing else going on besides shopping. Apparently shopping is the only thing that brings her happiness. So ridiculous!

I just came from a Greg Doucette video and your calm voice was such a contrast ahah Thanks for sharing your experience

@ColourfulNoir

3 жыл бұрын

Oh thank you! xx

I don't get this "you have to be on a waiting list thing", if you do have the money to go for something then you're a respectful client, that's it. Wtf is that you need to prove how much of a dedicated client you are to be considered "a good enough person" to be allowed to spend crazy money on a pretty casual and way over estimated bag... 😵🤔❤️❤️❤️

@vernicelizeify

3 жыл бұрын

it is not trying to prove your worth, it is more of a method for the boutique and SAs to push up their sales to meet their sales target. Hermes HQ only cares that they meet their sales target and it let the boutique decide how to make use of the quota bags to achieve the sales target

@warningshoes8986

3 жыл бұрын

@@vernicelizeify you're right😘

Your attitude and philosophy is excellent, just as it should be.

I love your view and out take on lux goods. If you don’t like something, you shouldn’t feel obligated to buy it. Even if it help you get something you want. Hermes, in my opinion, is the best brand by far.

I don’t have many designer items, but besides the annual handbag purchase, so many other items are in their packaging on “display”. I think the pandemic has really humbled me and I don’t go out enough to yield a new large purchase. Interesting video!

@ColourfulNoir

2 жыл бұрын

The pandemic has definitely changed the way I look at material things for sure xx

@christa3224

2 жыл бұрын

Same!!

I only have one store experience. first I had called my local store about the Picotin. Then I had called about a rodeo. I was actually able to order a rodeo through the website. The sales associate gave me her number and talked to me about my preferences then she called me to say the Picotin came in. I set up an appt and went in and it was a lovely experience. I’ve only bought a couple of things online after that because of the pandemic and the convenience of online shopping.

@ColourfulNoir

3 жыл бұрын

That sounds like a very pleasant experience 😇 I heard from some people that Picotins can be hard to get in certain stores xx

Ironically enough the bag Birkin was named after a woman who didn't carry designer bag but in fact a simple straw basket lmaof 😂 If I was in Hermes I would turn my back and say "sorry I don't do wait list I'm way too elite for that" 😅

@deborahcurtis1385

Жыл бұрын

Actually "the woman" was Jane Birkin, she was a famous model and married to Serge Gainsborough a famous musician and singer. The bag was created because using this 'simple straw basket' turned into humiliation when she put it in the overhead locker in a plane and ALL the contents spilled out over the floor. Horses for courses (pun intended). A "simple straw bag" is not always appropriate nor multifunctional as demonstrated in this incident. The person sitting next to her was CEO of Hermes and together they designed the ultimate practical handbag in a classic style. The rest is history. I don't own a Birkin either but let's get our facts right and respect the integrity of the design. Jane Birkin naturally marketed the brand by wearing it faithfully afterwards and still does! The bag itself is sound, handmade and holds the contents in securely even when not locked, by means of the flap. Hermes may indeed be overpriced, it may be over rated even, but the Birkin is indeed a practical bag that Jane Birkin used herself. She may still have used the straw basket at times, but she didn't make the mistake again of imagining it would always do. Both Birkins, the person and the bag are style icons. I personally respect high quality and sound design. Let's be realistic and just say the bag is out of our league.

@raapyna8544

Жыл бұрын

Royals go on waitlists for handmade goods. It takes time to make quality.

Wow you are the epitome of class… Thank you for your content

@ColourfulNoir

Жыл бұрын

Thank you xx

I'm definitely turned off to adding Hermes to my luxury collection. Seems like too much work.

@vernicelizeify

3 жыл бұрын

the way they don't respect the customer by lying to them that things are out of stock goes to say so much about the integrity of the brand

Thanks for sharing ur H experience my lady. 🙏🏼 I purchased what I love n will use always. ❤️🍊😘😘😘Sandy

@ColourfulNoir

3 жыл бұрын

Hope you're doing well, Sandy xx

So informative! Thank you 🤍

@ColourfulNoir

2 жыл бұрын

Glad it was helpful! xx

Personally I'm not a fan of Hermes bags, there are other well made hand bags out there. I how ever is eyeing their Oran sandals. My take on watching her goodbye Hermes video is that her millions of emails she sent some of the SA's are way too over board, those things are something I would tell a close friend not an SA. Is always important to treat someone the way you want to be treated it doesn't matter how much you have spent in that particular store. People need to stop saying Hermes journey. Life us a journey not hand bags... I love your take on this topic

@ColourfulNoir

3 жыл бұрын

It's always lovely to see you here, Leah xx

I agree with all of your points. I don’t understand how anyone can buy random items with the hope of maybe getting a bag offer. I buy what I like from Hermès. I don’t care about Kellys and Birkin. I have had great experiences in the boutique and I am satisfied with whatever I have purchased.

@ColourfulNoir

3 жыл бұрын

Thanks for sharing!! xx

@elyseb674

3 жыл бұрын

Same

Thank you so much Eileen for this very helpful and informative video! Quick question, do any online purchases from luxury retailers count as purchase history? Or do only the in-stores purchases with an SA count? Thanks again!

@ColourfulNoir

3 жыл бұрын

Hi Tracy, I don't think online shopping adds to purchase luxury xx

Hi! I know you love Hermes, but could you please talk about the LV Capucines (if possible)? Thanks

Great video could you please do a updated jewellery collection video

@ColourfulNoir

3 жыл бұрын

Noted! xx

Love it Subscribed 💗

@ColourfulNoir

3 жыл бұрын

Thank you! xx

Eileen, do you use something to hold your key for your home or car? I would think a key case would protect the inside of a luxury handbag 👜🤔

Just came back two days ago from my solo trip,three more trips before December. no shopping stress and certainly not near spending tens of thousands.

@ColourfulNoir

3 жыл бұрын

Solo trips sound so exciting! Stay safe and have fun xx

I just rock into the store and ask. Attitude is either the store have it or not. If not, I am walking out. Hermes offered me a Kelly on entry once.

I am always in awe why this is even an issue when everyone dies without those hermes anyway

The whole story of "history purchase" will not count if you are the wife of someone famous. In Italy the partner of our former prime Minister was able to get on spot the exact bag she wanted without ever being in the store before, just because of her name :D No thanks, why my 10.000€ should be worth less just because my husband is not the prime Minister? Hermes thank u, next :D PS: U are always the best Eileen

@ColourfulNoir

3 жыл бұрын

It's quite true! I guess that's why people say, "it's not what you know, but who you know" xx

@icinfin117

3 жыл бұрын

That is not exclusive to Hermes. It’s the same with pretty much anything that can be bought. Famous and rich people can get anything they want very quickly.

@ibpr4170

3 жыл бұрын

That’s how luxury brand does marketing as well. Nobody would just want to drop 10k + on a bag if every average Joe owned it and that’s the truth. If you don’t believe in that kinda marketing and business practice then it is pretty simple, just go to a non luxury brand and give them your money.

@Claudia.Norese

3 жыл бұрын

@@ibpr4170 i wouldn't really call someone that can spend 10K "an average Joe/Jane", i think u lost the sense of reality. Most people around the globe have a simple salary, and they make around 20/25K per year. Thank u, next.

@ibpr4170

3 жыл бұрын

@@Claudia.Norese sorry that you can’t drop 10k on a purse in your lifetime and perhaps instead of being concerned about my “sense of reality “, you should probably look for a better career path. This is not a brand catered for a salary that pays 20/25 k. Even in a third world country there is a population of affluent people who can easily afford a closet of Hermes but you wouldn’t know because your peanut brain can’t comprehend how someone can afford a 10k+ purse!!

do you have to book an appointment to shop in Hermes?

sooo glad you didint sell your Rolex! I feel like you were going to! haha... hair perfect!

@ColourfulNoir

3 жыл бұрын

Hey Mitch, it's good to see you here! xx

You are just very lucky. Where I am, it is so competitive, the SA will never save anything for you or let you know when there is anything available.

Does this apply to buying online where there is no personal relationship with any SA..? Will you get offered a bag..?

Cant really have an opinion since a price of a Kelly or a Birkin is way out of my salary. Lol.

That is very interesting how people sees luxury differently! I am a new subscriber :) I would love to hear what you think about Sophie Shohet’s video “WHY I DON’T BUY HERMÈS”. Looks like the SA wasn’t very nice to her :( I found that odd because everybody says their customer service are awesome

@ColourfulNoir

3 жыл бұрын

Thank you for your support! I will drop by to watch the video for sure. I think it really depends, sometimes we might just meet people on their bad day. I did have an unpleasant experience at Chanel but most SAs at Chanel have been lovely xx

@konyanblo201

3 жыл бұрын

@@ColourfulNoir Thank you for your reply! Yes, I think you’re right… it might not have been the best day for that SA at that time. We all have ups and downs :)

Great video

The only thing I like in Hermes was the box for the bags 😂 that orange sleek box. 🕵️ upon reading some comments… seems like a modus. They will put you on the list/priority list but you need to buy more to get your dream bag?! 💸💸💸 To all Hermes buyers, does it make you achieved the personal accomplishment in Maslow’s Hierarchy of needs when you bought your dream bag? And after buying it does it make a change or progress in your life? I just wonder 💭 …

Hi, I am looking to purchase a Hermes handbag for my fiance for a wedding gift. I'm trying to research and it seems what would be best for her would be a Kelly or Birkin in smaller size (25-30 ideally). I'm having difficulty finding retail prices vs secondary market prices. I don't mind paying a premium given that this will be a one and done purchase, I'm not looking to develop a relationship with an SA and build a purchase history. But how much am I looking at for a premium? Are we talking 50% more than retail? Double? Or even more? Thanks

Very Informative Video! I would LOVE to own a Birkins 30 Black with RHW. But I'm not willing to Jump Hoops for one. Nor spend the money resellers are charging. I'm not there. Besides, I think some of these fashion houses are using cult like tactics. If so, it's working.😁 And No, I'm not joking. TFS🌸🌼🌸

@ColourfulNoir

3 жыл бұрын

Thank you for sharing xx

Very honest Abe intelligent sharing Not a customer

I have met rude SAs on multiple occasions but it was limited to a specific store that is known for poorer service cos the high footfall. So I rather go to a quieter store where the SAs under less stress cos they are time poor.

@ColourfulNoir

3 жыл бұрын

That's a really good idea! I personally don't like going to crowded places too much xx

what I don't understand is why Hermes doesn't not count the online spending towards the profile if Hermes just want to sell their quota bags to those who spends enough with them. the online sales is also earnings to Hermes. Amy thoughts?

@vyvyvy09

3 жыл бұрын

I think it has to goes back to the relationship with SA because they don’t have enough bags to offer to all customers including online and in-store so SA obviously picks customers they have known and worked with

@GigiHoly

3 жыл бұрын

Also if you purchase online and in store you will have 2 different customer account at Hermès. They try to merge the data but so far the 2 separate customer profile platforms show you as 2 different customer in the system.

@davichg816

3 жыл бұрын

@@GigiHoly actually that isn’t true, I bought my very first piece at Hermès last month in store and when the SA asked for my personal details to create me a profile, she found me in the system when I bought a Twilly online a while back

@GigiHoly

3 жыл бұрын

@@davichg816 yes, they will see both. In your case you were lucky because your SA used your existing profile from the website. So she merged your website profile into the store profile. They can see both, but the data comes from 2 separate system. My first purchase was at Harrods. They created my store profile. Then I purchased online that created to me a separate profile. So when I visited the store again they asked me which profile I want to use. My SA suggested to use the Harrods store profile and after they will merge the 2 system my online profile will also join into my Store Profile. I hope I explained this time better. ❤

I think with Hermès the SA will make or break it. I’m not a bag girl. But I like other things. I also happen to be in a wheelchair. That will instantly let me know what the SAs there will do.

Wow beautiful bags

@ColourfulNoir

2 жыл бұрын

Thank you so much 😊

Reseller is charging double the price, its scandalous 😱

If someone gave me a Hermes bag as a gift (highly unlikely), I would give it to my immediate younger sister because she would appreciate it more than me. I don't have any use for luxury bags. I would rather go on a holiday to a new place. I have too many bags I hardly use, I mainly use one or two bags regularly. In fact I bought a wine backpack from TK Maxx several years ago and get compliments everyday I use it, it only cost £7.99 so you guys can keep your expensive items. Besides I can make a bag if I really put my mind to it and get on the sewing machine. My joy comes from travel and seeing new places not from clothes. Unless you are a really warm coat in winter or comfortable boots then might spend a bit more otherwise Primark, H&M, Zara and TK Maxx serves me well. I don't need help from Sale Associates. I also do vintage clothing which is amazing especially for jewellery.

You have a great experience shopping b/c you’re very pleasant. 😉

I read and hear a lot, I was called and offered... It has never happened to me. I call/email or say what I want and I get it.

my attitude especially on bags is whether it's a 1 dollar bag or a 1 million bag if you both burn it together they will both turn into ash...that's pretty much goes with everything...so it doesn't matter whether the bag is expensive or not..

This is sensitive question, how much should one be earning to afford to be a Hermes customer ie continuing buying to get an offer

@mysticfox1563

3 жыл бұрын

I’d say if anyone is asking that question they aren’t there yet. I will never be in that bracket myself, but that’s fine by me.

@Claudia.Norese

3 жыл бұрын

It depends. Some got an offer after they spent 1.000 € someone else after they spent 100.000€ it is really random

@Skyebright1

3 жыл бұрын

Usually the amount equal to the price of the bag itself

Well said.

Sorry but I find the Hermes rules ridiculous, my God, be happy someone wants to buy one of your bags for 20.000...what more do you want?! We still talking about bags not medicine to cure a disease...

Never had a journey with Hermes, have with Shein, Aliexpress, Dolarama, Amazon, and Costco. Set aside, poster is one of the most classy one. Sorry I find this "circle of brands" quiet funny.

People, Hermes do not do these things! You don’t need a purchase history to buy a bag. It works slightly differently, it’s about the relationship between you and the company, what you buy and how you use their products. I was offered the bag and was not having a huge purchase history, they just wanted to make it up for me cause I was not happy with their current service in one of the stores. I didn’t get the bag - I was shown 3 Birkins, but I do buy shoes and clothes cause I like them. Nobody ever even insinuated that I had to spend a lot before I get to that Birkin bag. I have lizard leather Roulis, which is extremely rare but it’s because I’m always nice to the people who work in the shop, I chat with them and I treat them as human beings- if you ask them for real you will know how abused they are by people who just want these bags and nothing more. People behave in a disrespectful manner in those shops, giving the sales assistants the attitude, it’s wrong. Just take your time and try to enjoy the brand a bit more, make the effort to understand their philosophy and sustainability. Then maybe you get the bag, but even if not it’s not the end of the world.

I can’t be bought into these type of sales technique. Sounds so passé.

I'm poor af and have no knowledge of any bag higher than Coach or 2nd hand LV and Gucci. I had ZERO idea that I couldn't just walk into a store and purchase what I want right then. To say I have to buy other things in advance in order to even be allowed to buy what I really want is RIDICULOUS

Stop complaining people. These are luxury goods. They are highly exclusive for a reason. You don’t need them. But if you want them bad enough for whatever reasons, you have to play the game. Otherwise, go buy an LV Neverfull.

At Hermes I have good service. The truth is that I don't buy bags. But it is one of the few stores where I have had good experiences. And I assure you that I look ignoble

@ColourfulNoir

3 жыл бұрын

Something I've learnt from the last 10 years is to never judge a book by its cover 😇

@javierperez9182

3 жыл бұрын

@@ColourfulNoir You have a very sweet voice and you are also an educated person. Rare avis

merci

I think Hermes's selling system is the truly 'Art' much more than their bag. Reminds me the ring from the Lord of the Ring. People start to change mentally because of this bag. Stay away unless you cant lose yourself in this.

Hermes creates an artificial scarcity that increases the price of a handbag beyond what they’re truly worth. Hermes also has created a class system that forces people to purchase other items so customer may have a chance of buying a Kelly or Berkin. Depending on the material each bag is worth a few hundred or a thousand dollars! Of course, this includes time and labor. Creating a second hand market adds on to the manipulation of Hermes!

⚓Eileen terima Kasih⚓

birkin and Kelly, they are nice to have, but if I don’t get them that’s also ok. So don’t buy sth you don’t like 100% and hope for a BKC. Not worth the money and time.

@ColourfulNoir

3 жыл бұрын

Agree! xx

Who is kiki’s sales associate? Introduction please…..why did I never meet such an SA? 7 out of 10 times, the items I asked for is not available and the SA may not even try to get those items for me

@mastybabauta1182

3 жыл бұрын

I have bought my birkin philodendron and it’s growing well, it’s giving me a healthy fresh air to breathe cause it’s a great plant and far way cheaper than a designer bag

I am in Paris for a week and don't get appointment online at all, I went to to the store in George V. The women in front greeting me very direct and rude when I mentioned when I want to buy a women bag. I did purchase a lot of things but I am stop now. Birkin and Kelly very crazy Game. The SA very rude and I am so quit!

😘

Hermes = The Country-Side Chanel = City

The fact that women are spending thousands of dollars on a single item (handbag) with companies that are disrespectful to them is bizarre.

Hermes is simply following the business model developed by the House of Worth in the late 1890's to the early 1900's. Only those socially prominent were given the opportunity to have a dress designed for them. Free advertising. However, Worth also permitted dress patterns to be included in some American ladies' magazines - so even farm girls in the Mid West could have at least one nice dress to wear...but only in America. European women could only get a Worth dress from Worth. Hermes now has the fake industry to worry about so they have to retain control of their market. Something Worth didn't have to face.

First ❤️

@ColourfulNoir

3 жыл бұрын

Thank you for being here xx

Life is too short to be upset over a luxury product. If that happened to me I will donate that money to calamity stricken place. That could mean water and food for starving kids. Now that will uplift my mood. Well that's me. 🤭

I think it's ridiculous to have to build a relationship with someone in order to have the privilege of buying a product. I think this is all just a mind game to get in your wallet. How dare a business have the audacity to believe that it is a privilege to be "offered" the opportunity to spend money with them. Part of buying luxury goods is the luxury customer service experience. When I go to buy really high end jewelry, I'm offered wine, champagne, sparkling water, etc. It's an experience and relaxing. This sounds stressful and like work. No thank you.

It is all about the crafty marketing strategy whether at Hermes or any other snooty brands. There is no logic why they cannot increase the production this day and age. They WILL NOT increase production in order to keep the demand so hot that they can do crazy mark ups. Look at their FINANCIAL reports!! By the way, in this new era, why are people still willing to be manipulated and persecuted by the sales assistants of such brands? Just so they can be seen as the ACCEPTED IN-CROWD? Put on your brains not your branded purchases!!

I don’t agree at all with what you say. . I buy a lot oh Hermes clothes from every collection, accessories , scarfs , cachemire , shoes , ( at least 20 orans ) leather goods etc….. , and still I don’t get a bag every year. And when they offer me a Kelly or a birkin , they offer colors that they know I don’t like. I stopped going there.