Same issue, started happening a few days ago. Seems like everyone has this problem after about 2.5 years with this montor :/

@1989rm250

4 ай бұрын

Confirmed after 2.5 years or sooner your Gigascrewed

@I_Trade_Negative_RR

2 ай бұрын

Mine lasted like 1.5 years and then died

@cesarotto100

2 ай бұрын

@@I_Trade_Negative_RR after 4 year....

@David-lk8ut

Ай бұрын

yes same here

@I_Trade_Negative_RR

Ай бұрын

@@David-lk8ut finally sold my faulty monitor last week for £20. Never buying anything gigabyte ever again. If you have this same issue your monitor is totally Fxxxxed. Nothing will save your monitor from the E waste. Once that screen goes blackit’s never coming back.

Such a great monitor but plagued by this issue, started intermittent for me and finally went out for good 😭 many thanks for the tips and simple solution, that got it working again 👍

@WillianSantos-dm7pr

4 күн бұрын

work?

I love it, Thank you, you gave me a starting point that may be the same issue with my monitor.

@whyiable

Жыл бұрын

Thanks a lot for the feedback! To me it was especially annoying since it happened soon after the warranty ended (and I've read that many people had also backlight issues). I expected that one of the capacitors would be broken, but it really was just this stupid cable.

@electroC833

Жыл бұрын

@@whyiable It happens to mine also 10 days (26 Dec 2022)after the warranty expire!!

@abennetsen

8 ай бұрын

@@whyiable My issue is the LED array needs to be replaced. Would you happen to know the part number or a link to replacement that would work?

Spot on…. thank you…. i didn’t glue the ribbon cable…. just cleaned inserted and re-taped. Cover was brutal to get off…. be patient and gentle!

@haberda123

9 ай бұрын

Spoke too soon.. a couple hours later the issue returned... I recently tried to replace all the capacitors on the board and did not change the situation. I am going to look at the ribbon cables next.

@haberda123

8 ай бұрын

Not the ribbon cable.. blown LED’s in the backlight…. cannot find a replacement… may have to replace surface mount LED’s next

@sofocle80

4 күн бұрын

@@haberda123 have you found a led strip compatible? Do you know what pannel they used? I found on Ali exp, but not sure if compatible - 10pcs x 32 inch LED Backlight Strip Replacement for VESTEL 32D1334DB VES315WNDL-01 VES315WNDS-2D-R02 VES315WNDA-01 11-LEDs 574mm

i completely fucked the screen by putting my screwdriver right through the delicate screen cables when popping off the back panel, wish you had gone more into depth with the disassembely process

Thank you so much for this video ! My G32QC is 2y 10 month old today. Started having the same issue, but not definitive. Looks like it's only happening when it's hot. Maybe a capacitator is dying I assume then. Or maybe should I just clean the inside that I never cleaned before. I wish you showed how to remove the back panel as it seems more complicated than it looks.

So far the best video to come veeeeery close to my problem when its not even the exact same. My Monitor is 2 1/2 years old now and left side same issue. But i dont think i can fix it by myself. -.-* i mean i will write the shop but when they cant or wont do nothing then i search a tech guy like you and a few offers from repair shops but when nothing is effordable then i give it a try... but 1 question... you put brand new cable in there? or was everything inside already what you have shown. i wish it were more detailed ... but good work for sure

This was the same issue on mine. I had to cut back about 2cm since I found a break in the cable.

is there a place to buy the led replacement cables?

If you have connector problem you are lucky. In my case it was one of the leds. I bypassed the broken led and minimized the brightness problem. Disassembling was more challenging, but easier than some notebooks or phones.

@icelancer

6 ай бұрын

What do you mean "i bypassed the broken led"? Could you be more specific ?

@MartinDimovCZ

6 ай бұрын

I unsoldered the broken LED and connected the pads with solder. The LEDs are connected in parallel and there are quite a lot of them, so they have withstood the higher current so far. Of course, you can see a little dark area above the removed led , but is not noticable in games.

@icelancer

6 ай бұрын

@@MartinDimovCZ Took me some googling. But i understand now. So you 'physically' bypassed, broken led by soldiering over it and creating connection so rest of the strip will work. (if just one led doesnt work, entire strip wont function , like electric circuit) I tried googling to find spare entire led strip, just in case for future, but everyone is out of stock. Are u verse in electronics ? You said it "withstood the higher current so far", what are possible implications in future by bypassing led? P.S yeah , small darker spot is not a biggy , better then entire 1-5th of the screen

@MartinDimovCZ

6 ай бұрын

There are 4 pieces of strip in 2 channels. The darkness you see before fix attempt is probably 1 of 4 strips not working and significant part of screen is black. And this make it unusable. I didn't study electronics and it doesn't make me a living, but I have some experience. Bypassing 2 or 3 leds very probably won't be anything dramatic. I'm more worried that another LEDs will go away over time. But if we can't get a new LEDs strip, there aren't many other options. This monitor can no longer be considered reliable even after the fix. I personally bought a new one and passed this one to my wife. Everyone is happy now, at least for now :)

@icelancer

6 ай бұрын

@@MartinDimovCZ Hello! Thank you for all your info it was invaluable! I have one more question if you dont mind? When you bypassed that led, did you notice that strip got brighter compared to other strips? After reading even more about it , it would indicate that eventually it could burn out due to increased power flow (if they got brighter). In that case i would need to do more digging to get proper resistor to prevent future burnout

I followed this and it didn't quite work for me. It seemed to work for about 15 minutes but then I got the issue once more. A few things to note if you are going to attempt this. First he doesn't show how to separate the actual screen from the backlight. You will need to remove that if you want to get a look at the LED's. After you remove the back plate like he shows in the video there will be some screws on the under side, I believe its 5 screws. and you'll know you have the right ones if you see some blue thread locker on the screws. Undo those screws and youll free the screen from the housing. The screen will also need to be removed in a similar fashion to the back plate. Use a small flat head or your fingers to roll the edge over the sides. Theres a few little humps that the housing clips onto. Once you've done that there are a couple small pieces of tape holding the board to the housing, remove the tape from the board and you can remove the connector that goes from the screen board to the main board. Its a simple ribbon cable, I removed it from the main board side as that was easier. You can now remove the screen. (Note: if you accidentally shift the layers of the screen its okay. Mine shifted and I removed all the layers except for the screen itself and replaced them one by one in the correct orientation.) The way I used to expose new wire was by using a torch, and a razor used for construction. The method he described of using an eraser didn't work for me, and I also tried scraping the wire bare with a razor blade but I just ended up damaging more cable. I heated up the razor really hot and pinched the razor on top of the wire between the razor and an oven mitt. (my oven mitt is kinda trashed now so just be weary of that) essentially i melted off the entire plastic cabling and was left with just exposed bare copper wire. I then hot glued the wire to the existing blue tab that was on the cable initially to provide support. It is very important that if you do this you make sure you glue the wires PERFECTLY STRAIGHT onto the blue tab so the wires make proper contact. After the glue dried I connected the cable into the housing. Unfortunately I didn't get an end result that worked perfectly but thought i'd jump in here with some help for those who aren't very savvy when it comes to tearing down electronics. Let me know if you have anymore questions.

@whyiable

Жыл бұрын

As mentioned in the video, I did remove the front of the screen, but during the process I damaged the data cables (and also some plastic parts of the housing). That's why I recommended to only remove the back. I thought it should be possible to fix the power problem without opening the front part of the screen.. If you say it's not, then it might be more work and I hope people can do it without breaking their monitors like I did. So thanks a lot for adding your information and experience here!

@drew420prado

Жыл бұрын

No problem! But yes, to be able to completely view the inner portion of the housing with the LED’s such as the way you had it the screen does need to be completely removed. It can be done without damaging the screen itself it just takes patience and knowing when to use force to separate the housing from the frame and not using too much force as well. No matter what I tried I did end up damaging the housing with the pry tool I was using however it’s minimal damage. I believe the damage happens because it’s pretty much just cheap plastic. Anyways you provided a great introductory tear down video. Thanks!

@abennetsen

8 ай бұрын

My issue is the LED array needs to be replaced. Would you happen to know the part number or a link to replacement that would work?

@drew420prado

8 ай бұрын

@@abennetsen I don’t have the part number for the LEDs, that was my problem too. I would say contact gigabyte support but you’re likely not gonna get any help there, the support side of gigabyte is pretty trash. I’d honestly just try to find something 3rd party with comparable specs.

@abennetsen

8 ай бұрын

@@drew420prado I did reach out to Gigabyte support here is what they said: Dear Valued Gigabyte Customer, I am sorry I do not have a parts list and our RMA/Customer Service would not be able to provide such either. Thank you. Best regards, GIGABYTE Tech Support Team Would you know the spec's of the led arrayr cause I donit want to decase the screen unless I know that I have the part to replace it.

Had this problem after 2yr 3 months. The back part is harder to get off than it seems. Pulling up from the bottom helped. It wanted at first to pull the entire back off with the way the top housing tabs are inserted at an angle, it holds fast if pulled from top. You can break the plastic (Which I did) and liable to crack screen (which I also did).

@user-ch5pt1ug4q

Жыл бұрын

Brother..i couldn’t remove the back of the monitor..can you make guide video for it ?

@Treggs1

11 ай бұрын

Why risk damaging it further by fixing it yourself when it has a 3 year warranty?

What do I do if this monitor starts up and it is just a gray/white screen

My gigabyte monitor have led issues, swap the cables but shadow the same place, and i can't find these leds to buy!!! :(

Where did you purchase the new cables?

Happened to me for the first time after 3 years and a few months of truly heavy usage... At the start restarting the monitor would take it away temporarily, sometimes a few minutes, hours, most of the time hours. One day the issue just went away without any fix on my part. Fast forward 3 months and the problem is back and no amount of monitor restarting takes it away. I'm not sure if I'm brave enough to try this. I'm debating on whether I should buy a rebuy of the same model. I mean for the price, it is unbeatable. The only thing I miss is a 65W or 90W USB-C thunderbolt, but I am not willing to pay an additional 200$ for that feature, or way more to get that feature while preserving the refresh rate! Being a hobbyist photographer, starcraft player, and programmer really feels like shit, there is no perfect screen on a budget.

They have an issue with backlight power distribution, a firmware patch was supposed to help but its a hardware problem they are trying to fix with software and it did nothing for a lot of people.

@TheRenuth

4 ай бұрын

@@drews8992 yep pay the insane shipping for them to fix it or have the equipment and skills to fix it yourself

has anyone replaced the screen mine got scracked during moving, so just the gorilla glass and the glass with the connectors for the gigabyte g34wqc A

@whyiable I have a Gigabyte 32" Monitor G32QC and I need to replace one of the light strips since I have the vertical black bar just to the right of the Gigabyte label meaning one of the LED backlights went out. I have swapped the cables so I know it is not the cables that you show in the video. Can anyone tell me the spec's like voltage etc or send me a picture for the LED backlight strips so that I can order one for my monitor?

@GP3R

6 ай бұрын

I have the same issue. Did you find something?

@abennetsen

6 ай бұрын

@@GP3R No, I could not locate the part number.

@r0ckr182

3 ай бұрын

same problem, cant find the light strip :c

what ios the name of pen you used?

please write the name of the monitor matrix

Can you please explain how you got the back panel off?

@whyiable

5 ай бұрын

Unfortunately only with a lot of force and I damaged one of the flat cables in the process. That was the reason why I had to throw it away, even after the backlight was fixed. Better do not use sharp objects on the bottom of the screen, but it is okay to use some force to pull hard.

I have the same exact problem and it felt real bad spending $100 to ship this in for RMA... This looks kinda daunting but I may take a look and try it out.. Can you make a video explaining better how to fixed those power clips?

@personwhohasnoname

Жыл бұрын

What ended up happening with the RMA,I have just returned mine with the same issue and am wondering if they're able to repair or if I can expect a replacement screen.

@jasonbanales4447

Жыл бұрын

@@personwhohasnoname they sent me a new one. Well I guess refurbished… idk. It had all the accessories bagged and everything.. looked new to me.

I have this monitor. My problem is that after restarting Windows, the monitor does not show the content. You can see that the matrix is illuminated but there is no content. Disconnecting the power supply for 5-10 minutes allows the monitor to restart. Do you have any idea what's wrong with him? Regards.

@CenPapi

Ай бұрын

try refreshing your graphics driver/interface with win+ctrl+shift+B

@q1fly198

Ай бұрын

@@CenPapi I connected it to another computer and the effect was the same. Thank you for your interest. Regards

@whyiable so did it actually worked for you ? on the long run , 7 months later (today)? I read post below that is worked for him for only 15mins. On my monitor i usually just cycled power and issue was gone, but this morning i turned on monitor and its constant and wont go away..

@whyiable

11 ай бұрын

When opening the monitor to fix the backlight, I damaged the data cables (with the chip inside) and I wasn't able to replace/fix them. So after assembling, I still had to replace the monitor. That means I cannot say if that fix is persistent or only temporary - sorry!

@waifudouyin9235

11 ай бұрын

@@whyiable Hello! I told you this morning that monitor got issue i used it today like that for few hours and then i left it off for few hours. I just turned it on again. And issue is freaking gone man? After 15 seconds it reappeared but i turned it off and on again and it disappeared again. Now im confused, it doesnt have that issue right now, whats goin on?

@waifudouyin9235

11 ай бұрын

here i am 5 minutes later, monitor is perfectly fine right now. This is so weird. I think i will maybe stop shuting own this monitor lol and setup constant black screen when im off lol

@waifudouyin9235

11 ай бұрын

Addendum to this i saw once little flickering, like super fast showing issue in middle of the screen and disappearing 3-4 times in rapid. Even tho now it doesnt show issue, Logical conclusion tells me that as u said either cable is lose, damaged, maybe overcurrent heats cable too much or as some other people mentioned, led needs resoldering, when it heats up it loosens conection, i dont know. I will see to setup screensaver for future instead of shutting it down

@dalhster

7 ай бұрын

Same issue for me, the dim spot moves around, and usually power cycling fixes it. but now its just one spot and cycling no longer fixes it. also 2.5ish years old.

Can you explain in detail... I have same problem?

@whyiable

Жыл бұрын

When there is an issue with the backlight, the reason is usually the power, as it's only simple LEDs. A first assumption was that one of the capacitors on the power supply board was broken, but after disassembling the housing, i didn't see any obvious problems (no burning stains, no "exploded" capacitors, etc). After swapping the connection from the power supply board to the LED board, the same part of the backlight was off. This means that the power from the board powering the "broken part" was good enough to power the other part. Therefore I concluded that the issue was "near the LED board". After checking contacts, i realized that the flex wire looked a bit broken. After improving the connection there, the backlight worked again. Long story short: the wire powering the LED "wasn't connected" properly.

same problem here in germany :)

i have the same monitor , mine has gone completely black screen...

Would have been nice to show all the tools you used and show actually how you connected the cables back....

my dimming was first in left mid area from top to bottom then straight left from top to bottom. so the first issue area worked like before... its insane... omfg

@CelebrationTime

Жыл бұрын

but the straight left side is broken like yours

Mine has gone in the middle completely. Got is 25th November 2020 (4months after their release). Paid £250 instead of £500 (Black Friday sale). Mine started off intermittent that would work fine if I turned the monitor off and on again. Then Sunday night its gone for good.

@dr.simonius609

2 күн бұрын

On my birthday ;)

I have the same model and the same error, can I fix it or do I need a technician?

Okay im calling BS on taking that back off. Im using some serious force and tools and its not coming off. Im definitely trashing the back trying.

@iraklitulashvili2820

3 ай бұрын

Have you got it opened? do you have any tips if so?

Hey an ant got inside my monitor and died I disassembled the entire thing clenaed the panel form inside and assembled it again Now half my monitor is black 😢

If you look at the firmware history, this is an issue with the power supply to the LED's. The fix in the video more than likley did not last, the shortening of the wires likley made it work for a short period of time and then the issue will return (also why people get intermittent issues then failure). The fact that once he fixed on the other side had the same issue is the clue. GIgabyte clearly have a manufacturing/design problem they have just kept quite on, i suspect alot of these are going to be failing around now (those around the 2/3 year old mark). I have contacted Gigabyte but dont expect much back. I wouldnt risk any further damage of your screen here, and raise it with Gigabyte even if your out of warranty And i'd advise anyone looking at buying one to stay clear

same problem here, 5 months after the 3 years waranty expired. Is a POS, ill never buy a Gigabyte product EVER, especially this is such a common issue and they shut up.