Bought a Stratos a couple of months ago, really good cleaner, now it's fun to vacuum :))

I hade the shark duo cordless for several years, it was easy to go for long period of time, due to battery dock station that it had, with few batteries i just swapped with another in the dock, easy and organized, the batteries from this more expensive model lacks this dock feature. also I was hoping that they will do some more better engineering for this high price, that it should be able to set the vacuum straight up while having to go do anything else, like moving something out of the way or go pickup a phone call and answering the ring by the door, not have to fold it or find a right spot to lean it and should not role and fall. and it is much more noisier than my old duo.

Just called Shark and it turns out that to get the replacement battery, you have to call them and order it that way. Not listed under replacement parts for this vacuum. The part number to order is XBATR725SL The cost is $80.

@SharkHome

Жыл бұрын

Hi. We’re so sorry to hear about your experience. We will definitely gather this feedback and send it off to our team for them to look into. If you would like us to look into anything for you, please send us a private message on one of her social media platforms, such as Instagram, Facebook or Twitter.

@TheHailstorm77

Жыл бұрын

Yup same with the Shark Vertex Pro cordless which is very good but problem is Shark makes way too many different vacuums and it took 2 years for this type of battery to be sold from their website. It’s about the same price. Now it’s available because they had a battery shortage and didn’t let you know that. Both the Vertex Pro and Stratos rivals and does beat the latest over priced Dyson V14 and V15 models. What Shark should do if they can’t make the battery last longer than 60 minutes is to make it both cordless and chorded so that way, the battery can be charged when it’s empty while still vacuuming. This will solve the problem of battery runtime. Shark of course wants you to pay the replacement filters and the battery so they will over price their add ons.

So if my bedroom is carpetted and has lots of hair that I dont want to tangle on the brush roll, it will have to be 90 degrees so only suction works and brushroll not rolling?

@SharkHome

2 ай бұрын

Thank you for your question, Claire! When using the Shark Stratos Cordless Vacuum, vacuum using the carpet setting. Due to a large amount of hair on your carpet, if hair does wrap, place your vacuum on a bare scratch resistant floor and using it in a back and forth motion on the carpet setting to remove it.

How do we store the accessories for this vacuum? It doesn’t come with a stand or mount and there’s no apparent place to store the accessories.

@TheHailstorm77

Жыл бұрын

That’s the problem with both the Shark Vertex Pro which I own and the Stratos. It doesn’t fit on the vacuum. That’s a poorly design that Shark did. They’re doing it on purpose to sacrifice the weight of the vacuum to make it lighter.

One thing I am finding very annoying is that this vacuum will not stand upright without tipping over? It seems you have to fold it down every time you need to simply walk away for a moment?

Does the regular roller detach to clean underneath it? Love this vacuum so much! Loved partnering with Shark as well. One of my favorites collaborations and by far the BEST vacuum I have ever used. *chefs kiss* 🤌🏾

@SharkHome

Жыл бұрын

Hey there, thanks for getting in touch! You can detach the Soft Roller, and remove the cover underneath to clean the main Roller. Regarding a collaboration, we invite you to send us a private message via Twitter or Facebook, and we'll be happy to help.

@TheHailstorm77

Жыл бұрын

The cordless Shark Vertex Pro and the Stratos does beat the Dyson V14 and V15 models in terms of price and quality. However, the battery 🔋 runtime is only 60 minutes on low. If you put on high it lasts 10-20 minutes and medium 20-30 minutes. That’s the problem all these cordless vacuums have. The replacement battery is also expensive and only sold on their website for $80! Ridiculous. What Shark should do is sell an all in 1 both cordless and corded so when your battery runs low you can still continue to vacuum and charge the battery without having to wait for another charge but of course Shark knows this but want you to spend more money for another battery and they want to sell corded Stratos version.

Do you sell replacement batteries for this model yet? I wanted to purchase an extra battery to have to increase total run time

@SharkHome

Жыл бұрын

Hello Jmc3589. The replacement batteries for the cordless stratos are currently not available.

@reginarizer5797

Жыл бұрын

Shark said they are available now.

@TheHailstorm77

Жыл бұрын

Shark was on back ordered and had major shortage on all of their batteries for the new vacuums and thats the same problem I had with the Vertex Pro. I had it for 2 years now and they finally had it. I called their customer service outsourced which I hated speaking to them and they would tell me the same thing they don’t have it. I finally saw it available this year and it’s freaking over priced. $80 for only 60 minutes of runtime. So you’re basically paying more for getting 120 minutes for runtime total. Shark should stop selling corded Vertex Pro and Stratos. What they should sell is all in 1 both corded and cordless. That will help dominate the market but they don’t want to of course. They want to make a lot of money. Either sell us a battery replacement for cheaper price at least $30 or make a vacuum that is both corded and cordless so it can charge the battery and allow you to continue finishing up vacuuming and charge battery at same time.

Does she come with the vacuum

@TheHailstorm77

Жыл бұрын

Yeah I know forget the vacuum.

Hi @SharkHome - I'm considering this vacuum. Can you tell me if the roller bar can be attached directly to the powered component without the flex wand? For stair cleaning it would be ideal to not use the wand. Thanks!

@SharkHome

7 ай бұрын

Thank you for your interest in our Shark Cordless Stratos, Mike! We are happy to confirm that you can insert the motorized floor nozzle into the main unit to us as a hand vacuum.

@skimboards4life

7 ай бұрын

@@SharkHome Awesome - thanks for the quick reply! I think I will be purchasing one tomorrow from Costco!

@SharkHome

7 ай бұрын

Our pleasure! We're excited for you to try it out!

Hey Shark Can You Please Let Me Know When You'll Have An Infomercial For This Vacuum?!

When can we buy an extra battery?

@itsOG_8

Жыл бұрын

yeah, what she said ^

@SomebodyPickaName

Жыл бұрын

I called them and they said that you have to call them to order it, as of now. The part number is XBATR725SL and it's $80.

just git mine put together and its dead. The battery is showing that it is charging with a blinking light bur I thiught it was supposed to be charged to 30%

@SharkHome

2 ай бұрын

We're so sorry to hear your battery is not charging. To better assist you with this issue, please call our customer support at 1-800-798-7398. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you, so we can go through some steps.

Hi how do i clean it? Like i wanna clean it but i havent gotten any tutorial on bow to clean the one with odour neutralizer

@SharkHome

2 ай бұрын

Thanks for reaching out! To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post-motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use. Replace the odor cartridge every 6 months.

Do you know where the serial number is on the vacuum for registration? I can't find it anywhere?

@SharkHome

6 ай бұрын

We're sorry to hear your difficulty locating the serial number, Lesley! For the Shark Cordless Stratos Stick Vacuum, please remove the dust cup and look on the hand held where the dust cup removed from.

Hey Shark Is There A Way You Can Also Add The Clean-Sense IQ Technology Onto The Powered-LiftAway Versions Of This Vacuum Cleaner?!

@SharkHome

Жыл бұрын

Hi Matthew, we will be sure to pass along your suggestion. For updates and new products stay tuned to our page!

This thing has crazy power

@SharkHome

11 ай бұрын

We are so glad that you like it! 😊

How do clean the rollers

@SharkHome

Жыл бұрын

Great question, Regina! The Shark Cordless Stratos is equipped with a self-cleaning brushroll. For more information on cleaning the brushrolls, please go to spr.ly/60513yYuD, and then go to the "How do I access and clean the DuoClean® PowerFins™ brushroll and Soft Roller?" FAQ.

What model is this ?!

@SharkHome

Жыл бұрын

Hey, Cheyenne! This product is the IZ862HB1.

@Shark home I have a question for you how much is the shark Stratos?

@SharkHome

8 ай бұрын

Hey, Thomas! We appreciate your interest in the Shark Cordless Stratos! You can view our offer here: spr.ly/6051uoYHv

can you come round and do my place please 🙂

I just received my expensive cordless Stratos. Somewhat disappointed. The head that cleans the floor I feel is too small. The storage container is somewhat too heavy for me. Now I'm reading comments below about the batteries. Not happy about that either. This customer IS NOT 100% satisfied with her expensive purchase. My last several vacuums I've bought from Shark I've been happy with. Going to send this one back.

@SharkHome

2 ай бұрын

Thanks for the feedback, we always want to be learning from our customers and making sure we design products you’ll love. We’ll let our product development team know, so they can consider it for future products.

WHAT IS AN ERROR MESSAGE 60 MEAN

@SharkHome

Жыл бұрын

Hi Valued Customer, due to the lack of privacy on this platform, we kindly invite you to contact us via Twitter or Facebook with your model number, and more details about you inquiry, so we can assist you with this situation.

You know it’s not very difficult or expensive to properly mic your talent.

que verwohntt.online encantan tus videos. Bendiciones hermosa Celina que Dios te cuide donde quiera los mortalesq abian apreciado tan hermosa mujer

Oh well. You didn’t tell me how to get the pole up. Not the greatest tutorial

@SharkHome

7 ай бұрын

Hi, Gwyneth! We're sorry to hear you're having trouble assembling your Shark. Please send us a private message with your model number on social media of your choice, so we can assist you. Facebook US: spr.ly/6050R8uyM Twitter: spr.ly/6051R8uy3 Instagram: spr.ly/6053R8uyP