If you've missed one of our 3CX V20 Webinars, worry not! We've prepared a recording for you.
Here are the 4 areas we're covering:
1. Prerequisites - steps you need to take prior to upgrading to V20.
2. Upgrading to V20 - how to successfully upgrade to the new version.
3. Departments - how to properly set up Office Hours, Holidays, Time Zone and Language Settings.
4. Features - the new and improved functionalities you can expect from this upgrade.
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Time-stamps to make your life easier:
0:00 Introduction
0:45 Prerequisites Overview
10:37 How to Upgrade: New Operating System
15:17 Merged Web Services
16:48 New SIP Engine
17:29 Department Setup
18:36 Department Office Hours
20:27 Groups renamed to Departments
20:54 Feature Overview: Call Handling
22:20 New Queue Functionality
23:15 Departments
24:05 User Roles
25:12 Admin Console
26:02 Cross Department View
26:48 New Windows Softphone
27:50 Phone Provisioning
29:23 APIs
31:04 Reporting
31:35 Recording Archiving
32:13 Transcription
32:46 Faxing
33:31 Troubleshooting
36:48 2FA
38:01 Roadmap
41:27 Demo
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Links used in the video:
Upgrade Checklist: www.3cx.com/blog/releases/v20...
Preparing for a successful upgrade: www.3cx.com/blog/releases/v20...
Hardware Specifications: www.3cx.com/docs/recommended-...
Split DNS: www.3cx.com/blog/releases/spl...
Configuring Split DND: www.3cx.com/docs/creating-fqd...
User Roles: www.3cx.com/docs/manual/acces...
3CX Call Scripts: www.3cx.com/docs/manual/call-...
Call Transcription: www.3cx.com/docs/voicemail-tr...
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