When offering world class customer service, there is no one-size-fits-all. ServiceNow CSM Case Types offer a way to streamline and optimize your customer service processes to address customer issues quickly, driving higher agent efficiency and CSAT. CSM Case Types are a collection of data, processes, UI, and flow logic designed to specific types of issues and requests, Join Customer Service Management (CSM) product managers, Krupa Singampalli and Madhuri Nandella to learn the best practices for tailoring case management for your business using CSM Case Types. This interactive webinar covers: - Introduction to case types - OOTB case types available - Best Practices for creating your own case types - Live demo - Q&A