Neat visualization and very simple explanation. Good stuff, thanks!

@holafly

11 ай бұрын

Hello! Thank you for your comment about our video. It is always nice to see these opinions. We invite you to visit our website: esim.holafly.com/. Kind regards,

Thanks and explanation is very clear

@holafly

6 ай бұрын

🤩

Can i use the esim even if i have abother sim card on my phone or i have to take my sim card off?🤔

I just purchased my ESIM from Holafly. I don't travel until November but is it OK to install now? Also, my cell phone operator (T-Mobile) gives us unlimited free data overseas (but at a very slow rate, like 256kbps), so is it necessary for me to disable the "switch mobile data" toggle since I wouldn't be charged for roaming?

@holafly

9 ай бұрын

Hello! We recommend that when you are going to use the eSIM, you deactivate both the "switch mobile data" option and your local SIM to avoid extra charges from your operator while you are using ours. Kindly, Mariana

hello,. Great video. I would like to know , if I install the eSim I can start receiving text for verification on Apps or I must activate the eSim first. Thank you in advance

@holafly

Ай бұрын

Hello! Our eSIMs do not allow you to send or receive text. We no longer have eSIMs with associated numbers.

Hello - great video! It says to install a few hours before activating. What is considered a few hours? I would like to install a day (24 hours) before I arrive a my destination. Is this possible to install 24 hours prior to activation?

@holafly

7 ай бұрын

Hello! You can install it whenever you want, it can be hours or 24 hours before and activate it when you arrive at your destination.

@Silaabazi316

Ай бұрын

@@holaflySo do I need Wifi to activate it?

How do I get an eSim which include local phone call for Spain and not just Data? Thank you for your video. 🤔

@holafly

8 ай бұрын

Hello, how are you? We have plans from 5 to 90 days that include calls and data. We invite you to visit our website. esim.holafly.com/esim-spain/

@graytimmons1416

3 ай бұрын

Don’t do it man. It’s a headache. Location services suck. It’ll show you in another country every time you search something.

Hi! I'm traveling to Spain with an AT&T Samsung s21 ultra 5g. Does my phone have to be unlocked for the Esim? Thanks!

@holafly

9 ай бұрын

Hi there! Yes, only unlocked phones are compatible with eSIMs. esim.holafly.com/faq/compatibility/is-my-phone-unlocked-and-able-to-use-esims/

Can you still use your phone when it is installed? It has” mobile dara switching “turned off so can I still use my wifi in the airport before I leave for my trip?

@holafly

5 ай бұрын

Hi, of course you can, you won't have any inconvenience if you install the eSIM, you can still be connected to Wifi.

Hi, I will travel to Europe in a few days and I'm thinking to buy holafly esim, I just have a question: I want unlimited internet(data roaming) but I do not want to receive or made any phone call or using my home phone plan to avoid expensive charges. Can I use only holafly esim for data roaming or I still have to keep activated my original SIM card with my carrier here in Canada with holafly sim?

@holafly

9 ай бұрын

Hi Juan, thank you for your question. It is recommended that you turn off your local line to avoid extra charges from your local operator, with this, you can continue to make use of data normally, using VoIP applications such as WhatsApp or Skype. Kindly, Mariana

@juanloureiro

9 ай бұрын

@@holafly Thank you, Mariana

How early can one install the e- sim. Going to lets say Australia can take a day or more from one end of the planet. So you say just few hours before...but is 24 hrs before the flight but 48 hrs before reaching lets say Melbourne is OK? Thanks

@holafly

7 ай бұрын

Hello, you have no problem, you can install the eSIM whenever you want, even days before your flight, the only thing you should keep in mind is that the activation of the eSIM is when you arrive in Australia, this step does not require internet and ready, you will have data.

@SRT-14

24 күн бұрын

@@holaflywhat happens if you press activate and you haven’t arrived yet will my days start counting?

If I chose the 15 days plan, do I have unlimited data for this period? Can I hotspot from my phone, where I’ve installed holafly, other devices?

@holafly

7 ай бұрын

We do not offer hotspot service on the unlimited data eSIMs. Data is unlimited during the 15 days.

How do I adjust these changes? When I didn’t apply the same steps you have in the video ? Or is it too late ? I didn’t select data roaming switch 😭

@holafly

10 ай бұрын

Hello Jessy! We recommend you contact our support team, which is available 24/ through WhatsApp and email at help@holafly.com, they will help you in the best way possible! Best regards. 😊

@milesmcguire5429

27 күн бұрын

I have the same problem! Did you have any luck fixing it?

I’m already in Germany and want to get Holafly. I suspended my Verizon plan while I’m here but I have my iPhone and original SIM card. If I activate holafly esim on my phone, will I incur any charges from Verizon if I select my phone number as primary number?

@holafly

8 ай бұрын

Hello! If for X or Y reason you use the Verizon eSIM this will generate additional costs, it is recommended to deactivate or if possible remove the main SIM, in this case the Verizon one, from the cell phone.

Hi, I am travelling to the UAE in a few days and have purchased and installed the sim, I have had a look at the documents and the videos but still a little confused. I have the iphone 15, if i turn of my primary line and activate my esim, when i use whats app etc will it register as a new number or will it send my messages with my old number. The video says to change voice calling and roaming to my esim. Just a liitle confused at the moment. Thanks

@holafly

20 сағат бұрын

Hello! You can continue to use your original phone number for Whatsapp and in all the apps where you have it registered, without the need to have the main sim activated.

Do I need to turn on cellular data on my iPhone?

@holafly

11 ай бұрын

Hello, Thank you for contacting us. Once you purchase an eSIM with Holafly and install it on your cell phone, you only have to activate the mobile data of the eSIM and deactivate the personal line, so you will not have an additional charge with your operator. You can contact us through our website chat for more information about our eSIM and how they work. Greetings,

I scanned the QR code because the email said that u can install the eSIM and activate it later but when i scanned the qr code, it got activated? so does that mean my eSIM got activated before my trip? when i saw on the eSIM it says the line is already turned on! please help!

@holafly

8 ай бұрын

Hola! No, al dar click en activar la eSIM se instala en el celular, pero, no inicia a contar. Sería bueno que revisaras las configuraciones de la eSIM ajustes > datos móviles (también puede aparecer como mobiles, cellular, data cellular, etc). Y revisa que el roaming de la eSIM no está activo.

Hi, after i buy the esim from holafly how many days i have to install and activate it? I plan my trip in April, can i buy today (3rd Mar), install it and activate only in April?

@holafly

3 ай бұрын

Hello! The recommendation is that you install the eSIM on your cell phone days before your trip and activate it when you arrive at your destination. You can do the process in April.

Can i just use ur esim without anyother esim or normal sim on my phone. Activated the esim scanned the qr code got all 4 Bars connection but no Internet still

@holafly

11 ай бұрын

Hello, it is necessary to deactivate another card so that the cell phone can take the data from our card.

Hi, i followed the instructions but it automatically turned the line on (i have switched it off now), will this affect how many days i have left? I have done it about a week and a half early while i have some time

@holafly

3 ай бұрын

Hello! The mobile activates the eSIM with the aim of enabling it on your mobile, but the activation of your data package as such will be done once you arrive at your destination and activate data roaming.

How long is the waiting time after I purchase your esim, to receive the qr code?

@holafly

Ай бұрын

Hello! It should reach you in 5 minutes, if not, please tell us your order number or your email address so we can contact you.

Can I install my e-sim now and then activate once we get to Japan? If not, why?

@holafly

8 ай бұрын

Hi, remember that you install your eSIM as soon as you buy it and you receive the QR code in your email, but the second step is to activate it, you must do it when you land at your destination because the data will start to run there.

You guys are saying I can install it but activate it when I arrive to my destination. So if I install it the countdown to the days of my plan won’t start until I turn on the cellular data to the eSIM?

@holafly

4 ай бұрын

Hello, nice to greet you. Exactly, the data of your plan will start running is when you activate the eSIM not when you install it. 😁

i bought switzerland esim i was trying to install the esim but its directed me to activating it and im not in switzerland yet. what should i do?

@holafly

7 ай бұрын

The activate option means that the eSIM will be installed on the cell phone, but, it will not start counting the package immediately, for that the eSIM roaming must be active, something that must be done manually after installation.

@rodmanhouse

6 ай бұрын

@ holafly - I suggest that you dont use the word 'activate' for the final install step - Just call it 'FInalize installation', that is what is confusing the S**t out of everyone.

hello, if I have activated esim and my data is not working, is it necessary to turn on roaming and if I turn it on do I have any costs?

@holafly

2 ай бұрын

Hi, there! If the eSIM requires active roaming, you have to deactivate your main line. Please see more information here: esim.holafly.com/esim-installation-and-activation-instructions/

I bought a 5 day esim today and wanted to install it before my trip next week. I have Iphone 12. So I installed it and directlly it popped up as activated? I dont want to activate it now. I just want to prepare the phone before I go on my trip.

@holafly

Ай бұрын

Hi! The eSIM is automatically activated on your cell phone to recognize it, but the data will really start to run when you arrive at your destination and activate data roaming.

What would happen if I have a physical sim and use the esim is the process the same?

@holafly

Ай бұрын

No, our eSIM is 100% digital, meaning that you only need to scan a QR code that arrives in your email and install the eSIM in your cell phone. The most important thing is that you can keep your physical SIM in your phone and you will not have any inconvenience.

Can I delete eSIM and re install ? If I did it incorrectly the first time ?

@holafly

5 ай бұрын

Hi! Since the eSIM is installed it shows that it is OK, but you can't uninstall and reinstall it. If you have any questions please contact us at Whatsapp +1 (661) 384-8482.

Why can’t you use iMessage and FaceTime with the Holafly roaming? It is still over data

@holafly

4 ай бұрын

Hello! Facetime and iMessage do work with the Holafly eSIM data, what happens is that sometimes some clients have these apps configured or associated with the phone number of their main data line and they may present errors, if you contact us we can make configurations that allow the client to use these services, generally they only have to configure these apps with their email and not the phone #. Write to us WhatsApp 24/7: +1 (661) 384-8482. 😊

I'm travelling to Italy, staying 4 days in Dubai. I want to install the Europe e-sim before I leave Australia, but not activate it until I leave Dubai and land in Rome, so that my 60 days starts then. How do I do this?

@holafly

2 ай бұрын

Hi, there! You can install your eSIM one day before your trip to Italy and activate it (by turning on roaming on your eSIM) when you arrive in Italy. We have to point out that once you activate roaming and you are at your destination, the days of your plan will start counting, so make sure you do not turn on roaming before arriving in Italy.

Is it okay to activated before I arrived in the destination?

@holafly

7 ай бұрын

Yes, you can do it, but remember that we recommend doing it when you arrive at your destination because that is when your plan starts to run. Remember that to activate the eSIM you do not need internet.

I scanned the code and it’s saying that I have Drei. I thought it should say Holafly. Did I install incorrectly??

@holafly

9 ай бұрын

Hi! Drei, CHMK, Proximus are our eSIMs. You installed the eSIM without problem.

Help I’m travelling alone so can’t scan ? How do I set up please?

@holafly

6 ай бұрын

Hello, you can configure the eSIM manually.

Do I need to have internet to activate my Holafly eSim?

@holafly

Ай бұрын

Hello, to install it you must have a very good internet connection but to activate it you don't need internet, you just need to activate data roaming in your cell phone settings.

I want to use it before leaving and arriving the destination, can I activate it and use it in my country?

@holafly

5 ай бұрын

Hi, it depends, if you have an eSIM from Europe and say you live in France and go to Spain, yes you can use it. But if you live in USA and you are going to Europe you can't. 🙌🏼

@user-jx2ng5ow4f

5 ай бұрын

@@holafly thanks for the reply I need another country esim that I can use here, I'm currently in Kuwait

what do you do if you make a mistake? I deleted and readded but it wouldn't let me change the settings

@holafly

3 ай бұрын

We are very sorry for your experience. Please write here your order number or the email with which you purchased so we can help you. We are at your disposal. 😊

I have purchased your esim for Europe but when I scan the QR code to install the esim, it comes up with "unable to continue with mobile configuration and I can't go any further. Please help as I am flying tomorrow

@holafly

6 ай бұрын

Hello, to help you solve your problem you can write to us on this WhatsApp +16613848482.

I'm confused. The instructions say to "install" prior to travel but "activate" upon arrival. When I scan the installation QR code it says "ready to activate". IDK how to "install" but not "activate" the esim.

@holafly

8 ай бұрын

Hello, the installation is based on adding the eSIM to the phone, it will appear on but it is turned on to be used. The activation is to turn on the eSIM roaming when it is already at its destination.

@angelasoWA

7 ай бұрын

So installing a few days before doesn’t count towards my days used until I activate at destination right? This party of the instructions is the most confusing and stressing me out.

@drasticskillzz3094

7 ай бұрын

Have you got an update? Did it end up activating early?

@matteobassi1105

6 ай бұрын

Well guys just install it few hours before your holidays and that’s it

@Lulu-gg2zq

5 ай бұрын

Holy shit. Slowwwww down for god’s sake.

If I use a computer to download instructions, how do I manually cut and copy the activation codes? They will be on the computer not the phone

@user-vq3co6zo7r

4 ай бұрын

Do I manually have to type in the codes number by number

@holafly

4 ай бұрын

Hi! In this case, you can copy and paste the codes from your email and send them to yourself, however you can view the codes from the email from your cell phone.

@user-vq3co6zo7r

4 ай бұрын

Can I go back and forth from the esim installation and my email. If I go to my email, will it ruin my esim installation because I went out of the installation ? Does that make sense?

Hy. When i scan qr code, is telling me that this esim is from a network provider that is not currently supported on this iphone, and i must to contact my provider and request to unlock my iphone

@holafly

7 ай бұрын

Hello, yes, you must contact your operator to unlock the phone. Once unlocked you will be able to install esim.

Can I use it in Africa for TikTok to target the US?

@holafly

8 ай бұрын

Hi! We have checked that in Africa we have the two providers CHM and 3AUS, with CHM we have Tik Tok restriction, but with 3AUS we don't.. so it would be great to have the country in Africa you want to check, to give you the exact information.

Can I buy it now then use it next week ?

@holafly

8 ай бұрын

Sure, you can buy our plan and install it whenever you want, but your data starts running when you activate the eSIM, i.e. when you arrive at your destination.

@chrisholden94

8 ай бұрын

@@holafly thanks 😊

Do I need internet to activate my eSim?

@holafly

Ай бұрын

Hello, to install it you must have a very good internet connection but to activate it you don't need internet, you just need to activate data roaming in your cell phone settings.

I started downloading my eSIM and I made a mistake. Is there anyway of starting over

@holafly

3 ай бұрын

Hello! Sure, you can remove the eSIM and reinstall it.

@dsan2020

3 ай бұрын

How do I uninstall it

@dsan2020

3 ай бұрын

It’s okay. Figured it out.

how about iphone not openline ?

@holafly

11 ай бұрын

Hello! Remember that in order to use our eSIM card, the cell phone must be compatible and unlocked.

I got the qr code and everything but it says the Esim id not compatible/working

@holafly

10 ай бұрын

Hello! Remember that the phone must be compatible and unlocked for the eSIM to be installed. However, remember that our Policy is flexible with these cases and we can make the full refund when the card has not been used. Contact our online chat to process the refund request!

@ItsRxne

10 ай бұрын

@@holafly I did the refund request :)

Im in europe whats the equivalent of 'cellular' in our settings?

@holafly

8 ай бұрын

In which language?

@sarahmilner8483

8 ай бұрын

@@holafly english. We dont say cellular, thats an american term what is the equivalent setting in european phones!??

@bethrobinson5220

8 ай бұрын

Mobile Service

@sarahmilner8483

8 ай бұрын

@@bethrobinson5220 no, I understamd the word, my question is ehat would by equivalent phone setting be for set up, cellular isn't an option in my settings! Anyway, I'm over it now, will find a service that explains itself a little bte. Thanks

Can I install the app some days before my travel without the activation or I have to install the app only few hours before the travel ?

@holafly

10 ай бұрын

Hello! Of course you can! You can buy it now but, we recommend you to install the eSIM a few hours or a day before your flight and only activate it once you hava arrived to your destination by turning on roaming. Best regards! Mariana 😊

@stopabuslane1328

10 ай бұрын

@@holafly But why though? Can't i install it a month beforehand and activate it when I'm there?

@oe-qr4ct

8 ай бұрын

@@holafly This question is all over the place and to be honest the manual is really confusion. Could you please respond with yes or no. 1) Can I install the sim WITHOUT activating it weeks in advance without triggering the start of the period, assuming everything is on Primary and sim is not On? (Yes/No) 2)Activating the sim at destination triggers the start of the period? (Yes/No) Thanks

@jwoolerz

7 ай бұрын

I’ve activated my sim before I travel (tomorrow), if I turn the sim off would this still count as 1 day used?

@oe-qr4ct

7 ай бұрын

@@jwoolerz did you activate it via the installation or turned it on already ? If you just installed it you are good (even though it sats activate during the installation). This setup is super confusing tbh

how do you know if your plan includes calls? i thought it was just data

@blizzard18

11 ай бұрын

just look at the headline of your plan on their site if it says "with calls", usually up to 60 minutes

@holafly

11 ай бұрын

Hello, Thank you for your comment. Thinking about our travelers, we have decided to expand our services. The eSIM for Europe allows you to use mobile data and make calls. You will get an Austrian phone number (+43) which includes 60 minutes to make calls and 60 minutes to receive calls. We invite you to write us to our chat from our website so that you can have personalized advice and we can help you to get the best option. Best regards,

@ANDREWS706

10 ай бұрын

It’s doesn’t come with phone numbers

How do I scan the QR code and I have one device ?

@holafly

6 ай бұрын

Hello, we have a tutorial to install the eSIM manually so you don't need another device.

I have 2 very important questions!!! 1. If I buy the esim with hola fly, do I change phone number or do I keep the same I have with my carrier in Canada? 2. And the other thing I am wondering is does it work only in the hired country? For example if going to France, does the esim only works there? Because my situation is this: I am about to go to Europe and first I go to France (around 4 days) but after that I go to Portugal and because I will be in a very important event (on which the organizers already have my phone number) so I have to have access to data to be in constant contact with them. And after a few weeks I will be in Spain, so it is going to be more than one country and I have to be connected. How should I proceed in this case?

@holafly

11 ай бұрын

Hello Ana, Thank you for contacting us. About your first question, you can just keep your local SIM card to receive calls. This destination does not include calls or SMS, but you can call via WhatsApp or apps through the mobile data you purchased. 2. With our card for Europe, you have data coverage in more than 30 countries: France, Portugal, Spain, among others; I leave you the direct link so you can check this package that is perfect for you and has unlimited data and calls. If you have any additional questions, you can contact our chat through our website or email help@holafly.com. Greetings,

Why is my initial install after QR code taking so long to activate

@holafly

2 ай бұрын

Hi, in some cases it takes a little longer than expected, were you able to do your installation and activation process normally? We are here to help you.

Location is also inaccurate. I’m in Warsaw Poland but my location shows I’m in London. Holafly says I have to buy a VPN to get the location accurate. What a pain 🤦🏻‍♂️

@holafly

3 ай бұрын

We are very sorry for your experience. Please write here your order number or the email with which you purchased so we can help you. We are at your disposal. 😊

Super confusing! The phone menu asks to activate the esim right away - I did, and now what?!

@holafly

9 ай бұрын

There is no problem, the data starts running when you activate the eSIM, not when you install it.

@oe-qr4ct

8 ай бұрын

@@holafly The problem is that during installation it says Activate. It does not Activate it but it is extremely confusing

@rodmanhouse

6 ай бұрын

@@oe-qr4ct agree- they should call this step 'finalize installation' not activate!

My Iphone does something completely different after 1:35. Makes this very confusing.

@holafly

3 ай бұрын

Hello! Tell me which cell phone you have to help you.

@graytimmons1416

3 ай бұрын

Don’t buy this!! They’ll make you buy a VPN just to make the location accurate. Makes searching local places impossible! Do not buy!

Can someone from Holafly help me please? Im been waiting for support for 20 min.

@bettychalvire3481

8 ай бұрын

Im in Rome trying to activate my eSIM. It keeping saying my code is no longer valid. I’m been waiting for support with no luck. It’s frustrating

@holafly

8 ай бұрын

Hello!! To solve your problem, please send us the order number or the email with which you made the purchase ✈️ We ask you not to continue responding to this chat. Your situation is being taken care of.

CAN SOMEONE HELP ME OUT - guys ive recently bought a iphone 14 plus which only takes esim just wanting to know that after setting up esim if i remove the sim card from the other device will the esim still work

@holafly

11 ай бұрын

Hello! We do not recommend that you transfer your eSIM from one phone to another, nor remove your card from your phone.

@happyandsad7303

10 ай бұрын

@@holafly than how can wa do if we change phone ?

There are so many screens and explanations missing from these steps! Halo fly needs to update their content. Very frustrating!

@holafly

6 ай бұрын

Thanks for your feedback, we will take it into account, let me know if we can help you with a specific question you have.

Why does my eSIM say it’s from drei??

@holafly

8 ай бұрын

Hello! We hire operators for each destination, that's why you will see DREI.

Terrible confusing. It is not possible to install without activating it as the activation is the step required to finalize the installation. And, if you install it, the data plan starts counting. Plus, although the FAQ section suggests the data plan only starts after enabling data roaming, the same page at its very bottom indicates the days start counting at activation. Please, fix this, and provide customers with a clear and direct explanation about when the data plan days start counting.

@holafly

3 ай бұрын

Hello! We are sorry for your situation. When you install the eSIM, mobile data will not start running, it is only when you activate it when you arrive at your destination.

The music very noisy, i cant hear the instructions clearly

@holafly

7 күн бұрын

Hi! Thanks for the recommendation, we are working on other instructional videos.

Customer service is almost impossible. Nobody answers

@holafly

9 ай бұрын

Hello! We are sorry to read about your experience.. We want to verify what happened and provide you with an appropriate solution to improve your experience. Therefore, could you please share with us some information about the case such as order number or email associated to the purchase? At Holafly we will always be willing to help you, Mariana

Very low speed after 1GB usage you will get 3mbps speed wich is very slow. I don’t recommend this esim

@holafly

2 ай бұрын

We are very sorry for your experience. Please write here your order number or the email with which you purchased so we can help you. We are at your disposal. 😊

I HAVE NO IDEA WHY I KEEP DOING THIS TO MYSELF. INSTALLATION NEVER WORKS!!!!!!!! I always have to seek help and help is never readily available. So frustrating. Will use another service next time.

@holafly

6 күн бұрын

Hello, please tell us more, why the installation process does not work for you?

The previous video was much better. This one is quite confusing. Please don't put the manual installation and the QR code installation in one video.

@holafly

8 ай бұрын

Hello Mustafa. Thank you very much for your feedback, we will take it very much into consideration. If you need assistance in the process, you can always talk to us and start a conversation via chat on our website. Thanks!

I didn't get the QR code!! And my flight is tomorrow

@holafly

11 ай бұрын

Hello, We are very sorry for the experience you have received; it is not something we want to convey from Holafly. To find a solution to the problem and receive the product you purchased, please let us know your order number so that we can contact you immediately and you can enjoy the service. I look forward to your answer. Thank you Karen Sanchez.

The music is really annoying.

@holafly

3 ай бұрын

Hello! Thanks for the recommendation, we will take it into account for future videos.

Stupid esim make set up so complicated

@holafly

7 ай бұрын

Hello!!! We are sorry for your situation, to solve your problem please send us the order number or the email with which you made the purchase. 😁

My iPhone menu is different from the one in this video. Is this outdated? And you should keep the music in the video at much lower volume. It's way to high for people that are not native english speakers and need to hear clearly what you're saying.

@holafly

6 ай бұрын

Hello, yes, we are working to update our guide videos and we will take your recommendations into account.