What can a group of lawyers from the outdoor power equipment industry teach us about empathy in the workplace? And, how will that lesson help you be and build better bosses? That's what we discuss today on Boss Beat.
Boss Beat: EMPATHY | Helping you be and build better bosses in business.
Today we look at the principle of Empathy. Specifically, we walk through how Ken Melrose, former president and CEO of Toro Company, changed the way they responded to injuries from their equipment and how that created lifelong customers. For attributes, we cover a Negotiating Conflict, Appreciation, and Healing. We also touch on a quote by James Autry.
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