Thanks for providing that. It was a feature that I've not used before and, now I've got a customer who wants this, that's enabled me to get started.

@xRMCoaches

7 жыл бұрын

You are welcome.

The difference between Created On and record created on date. The Created On is filled out automatically by the server when you actually create the record, while Record Created On will usually be null (unless the record was imported into CRM and you chose to explicitly override the record creation date to match when it was created in another system.

nice video - giving lots of info

Great video - really helpfull and easy to understand. Thank you :)

Very well explained, I wanted one example to set SLA and record creation from the beginning.

question: can I have more than one SLA on the same entity with different condtions that trigger the activation of one SLA or the other one?

thank you

Would entitlements get applied to a case of customer is a contact record which is added in Contact's subgrid of entitlement form

thank you!!

@xRMCoaches

6 жыл бұрын

You are very welcome Masood.

thanks !!!!

@xRMCoaches

7 жыл бұрын

You are welcome.

It would've been more helpful if it was hands-on within Dynamics instead of screenshots in PowerPoint. Thanks anyways.

@xRMCoaches

2 жыл бұрын

I have no idea what you are talking about. The video contains both.