Just a heads up for those that are thinking of buying the new apple tv because they are having this black out issue. Looks like its not fixed in the new unit. Lets hope for a software update soon.

@TheBman3rd

Жыл бұрын

Now that you know it's because you have Dolby Vision turned on all the time you should edit the video and add something like by the way I found out what the problem is and here's how to fix it.

@williamgates4399

11 ай бұрын

Here is the real fix. I just got an upgraded Apple TV Plus with a new Insignia 50 4K TV. Here it is. Go to "Accessibility" under settings. Go to "Motion." Go to "Dim Flashing Lights." By default, it is enabled. Just turn off or disable this feature. Problem fix. It may also work on older Apple TV boxes. I don't know since this is my first Apple TV Plus. You DO NOT have to mess with the Match Content.

TURN OFF DOLBY VISION OR 4K HDR !!! Turn it to 4K SDR !!! Your tv is forcing itself to go to DV or HDR when it will play in lower frame n it has to switch. It's called the handshake. A video 2 yrs ago was done on this

@techinrl9869

Жыл бұрын

The other approach works, too. I have HDR10+ and Dolby Vision turned on with my Apple TV’s attached to Samsung and LG televisions. As long as you turn off the options for matching dynamic range and matching frame rate, you will see no blackouts.

@MikoRamos

Жыл бұрын

I thought my apple tv is just old and I need to upgrade. Thanks

@ren-vl6wq

Жыл бұрын

It doesn’t matter if he turns off the hdr forcing if he still not enable the “match range” feature…

@dautolover

Жыл бұрын

Yeah but then wouldn't that mean you get not see content in DV or HDR? Edit: I looked it up. The ATV switches to DV or HDR even if you switch it to 4k SDR.

Thank you for this setting.. I was really struggling to wonder why it will keep doing that

The 2s comes from changing the tv refresh rate because of Match Dynamic, it's nothing that can be solved by Apple, it's up to the TV to switch faster when the signal changes

Thx Greg - fixed my black screen on youtube! was driving me crazy!

@gregtoope

2 ай бұрын

Glad it helped.

I've had this annoying problem as well on my Apple TV. What I did is left Match Dynamic Range on and switched my video format from 4K Dolby Vision to 4K SDR. I noticed when I watched KZread my TV went black and switched from 4K Dolby Vision to what my TV calls standard. It has been working well so far. If I do watch something that is available in Dolby Vision on Disney+ it does go black again and auto switches to Dolby Vision but I see the black screen way less often now.

@gregtoope

Жыл бұрын

thanks for letting us know what you did until the official fix happens.

It worked !! Thanks much !!

This is sooooo helpful. Right on spot. Problem fixed. Bought Apple TV 2 weeks ago and have been so annoyed by this. Hear the sound of going back to Home Screen but image is still black. Thank you

The New Apple TV feature is called QMS VRR (Quick Media Switching Variable Refresh Rate). But it requires a TV to support QMS and VRR. I don’t think any TV currently supports QMS. Hopefully TVs with VRR can add QMS. But I don’t know if they can.

@bcbock

Жыл бұрын

Personally, I leave the match on because I want to watch contend in the original frame rate and resolution and let the TV handle the switching rather than having the Apple TV alter the frame rate and resolution. But if the black screen bothers you more than seeing the video altered, then by all means, shut the feature off. Try it both ways and see if you like one over the other.

@williamgates4399

11 ай бұрын

Here is the real fix. I just got an upgraded Apple TV Plus with a new Insignia 50 4K TV. Here it is. Go to "Accessibility" under settings. Go to "Motion." Go to "Dim Flashing Lights." By default, it is enabled. Just turn off or disable this feature. Problem fix. It may also work on older Apple TV boxes. I don't know since this is my first Apple TV Plus. You DO NOT have to mess with the Match Content.

Very helpful. Thanks!

@gregtoope

Жыл бұрын

Glad it was helpful!

QMS_VRR is the feature you are thinking about, it only works with compatible TV's. You need a 2023 tv to go with this ... :D

Have you triied the firer stick tv? we have ? really like them.

Wow! Thanks for actually pursuing my comment. I unfortunately have reset the old Apple TV to factory settings, and I am donating it to a friend of mine. So I cannot see if I actually had those particular settings on. Which I think I did not. Because I think I was told That it could cause delay in video showing up when you set match screen and video format. Also, if it matters at all, I have KZread prime. So no commercials play before during or after. So I don’t know if that makes a difference as well. PS… Still a great beard, but in either case I like how buttery smooth video play is especially if you skip to the middle. And it stopped dropping out DHR in the middle of movies. In fact, now that I think about it, this happened only in the last 4 months. Because I never used to do any of that stuff before. I have done research on the web and could not find it almost anybody who had the same problems. So figured it was something on my end of the 🍎 TV.

So i never had this issue with my Sony Bravia A90J (2021 Model) but now I CONSTANTLY have these blackouts every few minutes when streaming ANY content (KZread, HBO, Netflix, etc) ever since I purchased a 100in Hisense U8K, I believed this was an issue with my new tv. This tv is part of my living room Klipsch THX 7.2.4 theater setup and this issue has absolutely killed the enjoyment of viewing movies on here.

Mine does this with Netflix even with the matching turned off.

Other than the Apple TV, There won’t be any device that can match content frame rate and dynamic range for all apps.

Hi, KZread showed my your channel. I want to say I also upgraded to the new one from last year’s model. I believe a firmware fix is in the works for the blackout. That they couldn’t just do it with release is pathetic IMHO after it’s been doing it for years, primarily on KZread. My Roku Ultra and FireStick 4K simply work. What I got it for was HDR10+ support as I have a Samsung Q80R. My heart was broken because my Denon X4400H apparently doesn’t pass it through. It works if I direct connect it. Sigh. I keep buying these stupid boxes and it’s always something, now the Denon, that kicks me in the a$$. I’m not sure if the Denon passes DolbyVision as, Samsung… it’s not that old of an AVR. I can’t use ARC as I use a Harmony remote. I can’t give HDMI control. Nice video.

You just save my life 😅 thanks

Geee wizz, thanks dude! This was so annoying before turning it off

@gregtoope

Жыл бұрын

glad it helped.

It's absolutely normal, can't be fixed by just Apple only. QMS alias Quick Media Switching is HDMI 2.1 thing, which has to be supported by all devices in hdmi link - player, AVR, TV...

@TheBman3rd

Жыл бұрын

Did you not watch the video? Has nothing to do with QMS. He has Dolby Vision on all the time. A quick fix is to set the apple tv to 4k SDR and then turn on match dynamic range.

@jarosujo

Жыл бұрын

@@TheBman3rd Using HDR all the time is wrong, that is not proper setting. So what you call quick fix is not quick fix, that is common setup. SDR by default and auto switching to HDR when requested.

@adamm6733

Жыл бұрын

@@TheBman3rd true, but then you lose the 4k screensavers, right? Is there a way to keep 4k screensavers AND eliminate the blackout? (C2 owner)

Apple will somewhat fix the problem in a future software update that isn’t available yet. It’s a solution called QMS VRR (Quick Media Switching Variable Refresh Rate). This is an industry standard for preventing those black outs when switching resolutions and HDR. The only problem with this solution is that it requires both sides to support it. No TV’s currently support QMS VRR, but they probably will starting next year. I’m not sure if TV’s can be updated with just software or whether hardware is required.

@williamgates4399

11 ай бұрын

Here is the real fix. I just got an upgraded Apple TV Plus with a new Insignia 50 4K TV. Here it is. Go to "Accessibility" under settings. Go to "Motion." Go to "Dim Flashing Lights." By default, it is enabled. Just turn off or disable this feature. Problem fix. It may also work on older Apple TV boxes. I don't know since this is my first Apple TV Plus. You DO NOT have to mess with the Match Content.

@RezapBluelion1

11 ай бұрын

QMS only works with framerate matching, changes to dynamic range will still require the black screen handshake switch.

I bought the 3 last apple tv thinking they would probably fix it but NO, my question here is why those cheapo firestick and google tv with the exact same feature of matching framerate ON don’t do That at all and feel snappier I bought the new one for the hdr10+ feature but If I preset that fonction its worst because the screen will actually blink 2 times now on youtube or any content 😢 the fix for me is to put the main profil to 4k sdr instead of hdr and leave those 2 fonction on its better but far from the speed of any firestick

You’re the man👍

With my new Apple TV 4K (has the most current firmware) I had to turn Frame Rate Matching off and set my Denon X3800 AVR's HDMI output to Game in order to fix severe audio sync problems. I have the Apple's video set to 4K SDR/YCbCr/4:4:4 I do get the black screen delays but still leave March Dynamic Range on because if it's turned off, HDR10 and Dolby Vision content is less dynamic and they lose some of their "Pop". Clearly it's a trade off but it is what it is. The bottom line is that the Apple TV 4k has great potential but Apple needs to do a lot better when kit comes to the OS and firmware.

I’ve owned 7 or 8 Apple TV’s through the years and never had this issue until I got this one. Even swapped it for a new one and the new ones doing the same thing. 🤦‍♂️🤦‍♂️

It's your settings. My past 2 Apple TVs never did any of this stuff. 👌💯

This isn’t an AppleTV issue, it’s down to how KZread has been designed to work. By always having your UI set to Dolby Vision or HDR KZread needs to change the dynamic range down to SDR to match the adverts as well as the vast majority of videos which are also SDR. Now between one advert or video ending and the next starting KZread has been programmed to the match the UI so will also cause the black screen handshake switch each time. To resolve this you need to set your Video Settings to 4KSDR which will stop the issue for vast majority of KZread videos you watch, the only time you’ll see this happen again is if either you attempt to watch a HDR video or an advert is in HDR(an advert for Galbani is one such advert that’s in HDR)

@gregtoope

11 ай бұрын

so why does the issue not show up on a Series X Xbox or PS5 that is also pushing through Dolby and HDR video. It has to do the same as the Apple TV but has no issues. Its only the Apple TV that this happens with.

@RezapBluelion1

11 ай бұрын

@@gregtoope I’m not familiar with the PS5 or Xbox so cannot answer, with the ATV4K it’s all to do the TVs HDMI handshake as it’s matching the dynamic range of the source going from Dolby Vision and dropping down to SDR. Switch the 4KSDR and just let dynamic range matching take care of when Dolby Vision & HDR are required.

Just bought a new one at Best Buy 5-14-23. I get blackout screens on everything. Turns on and off all by itself. I'm going to take it back to Best Buy tomorrow for a return. I put the 1st gen back on the TV (55" abt 5 yrs old) and everything works great. Do not buy a new Apple TV box until they fix the problem. You will tear your hair out trying to figure out what's happening.

Bikes and beards... Captain Done..... We're watching the same stuff...... scary!

I can confirm that it is still doing the same thing today. I have two newest version of the Apple TV 4K 128gb and I have tested them on my 85" QN900B, 65" QN900B, 42" LG C2, 85" Sony X95K, they all black out when using the youtube app. I have 3 different high quality certified 8k 60hz HDMI cables, so it has nothing to do with the cables. Not only that, if I stream enough 4k videos on youtube long enough, I will start to see artifacts on the Apple TV menu and it won't go away until I turn it off and let it rest all night. I disconnect the ATV and plug in the 2021 model immediately, it does not have any issues shown. i got the newest version mainly for watching HDR10+ contents on the QN900Bs, but I am gonna return them tomorrow.

I have a Samsung QN90B so HDR10+ support is a must 😂

Here is the real fix. I just got an upgraded Apple TV Plus with a new Insignia 50 4K TV. Here it is. Go to "Accessibility" under settings. Go to "Motion." Go to "Dim Flashing Lights." By default, it is enabled. Just turn off or disable this feature. Problem fix. It may also work on older Apple TV boxes. I don't know since this is my first Apple TV Plus. You DO NOT have to mess with the Match Content.

The video quality on your phone is pretty good. Hope they eventually fix it.

@gregtoope

Жыл бұрын

hopefully soon

Right on spot! Turned off and it works. Thank you

That might be a tv thing and not the Apple TV.

@gregtoope

Жыл бұрын

doubtful as it doesnt happen with Roku, Xbox, PS5 or any other streaming box I've tried

@funkyjoe

Жыл бұрын

@@gregtoope good point

Omfg 🤦‍♂️ you do know that its a future update thats going to fix it, right? 🙄

@gregtoope

Жыл бұрын

And your point is? Plus we did say that in the video.

@TheBman3rd

Жыл бұрын

@@gregtoope in order for QMS to work your tv has to support it.