Getting stuck in a lift is bad - but so is getting stuck with a $30,000 lift that doesn’t work.
Ulrika and Walter Haller purchased an enclosed outdoor lift from Auckland company Phoenix Elevators in 2021.
They made the decision to get the lift installed at their house when Walter’s health had deteriorated to the point that he could not longer get around on his own.
Ulrika hoped the lift would give him “the chance to get out because he could not go down the front door stairs, he was terrified of it”.
Phoenix Elevators installed the lift at their two-storey house in mid-2022. Ulrika told Fair Go there were problems from the get-go.
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