3:01 - So does it mean that it's not neecssary to backup the data of my new laptop, since there will be an image of my system available to download in case I want to perform a factory reset? I just bought a Dell Inspiron i5502-M20S and I'm on a doubt in this regard.

Very useful, very helpful!

Did the same but the backed up data in Zip file shows empty. Seems like I have lost all my documents. Download, documents, music etc. Every folder showing empty. What is the use of such external backup?

I cant find the "File_Restore" when I click the folder, only archive and the XTML thing. When I go to the supportAssist it says invalid file. please help!

Very helpful, got stuck at recovery mode and still loading supportassist Os Recovery for 5 min now 😂

Have run the Dell SAOS Recovery twice to reset my computer and received a message "Reset Failed" both times. What to do now?

When i enter in support Os recovery it give me a blue screen and turn off in 1 minute HELP ME PLEASE!

Informative👍

When I go to advanced setting, there is only showing C drive, the other D,E,F is not showing.

Amazing new tool, every IT technician should know about it

Hello, I have really heavy data in C: OS, if I move these in D: DATA , they will be kept during the recovery ? Thanks

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2luVw9j Twitter: @DellCares DCF: dell.to/2mZH1Ld

My laptop has 256gb SSD in which I installed the windows and 1 TB hdd for other files during this process will the data in hdd will also be formatted or it will be same the process works only on the c drive ???

It works 👍👍 Thanku so much

Can you please tell me that why it says (we are unable to detect any disks that can be utilized for a cloud restore)

can you tell me why my laptop giving 16 bit unsupported application error as soon as connecting my c type charger? i am using Dell Latitude 7390 with win 11. The problem popping up continuously and showing ZoomE and ZoomX 16 bit unsupported problem error. This is happening only when I am connecting my C type charger.

I have the driver apps etc with a x is there anyway they can be enabled?

At 2:49 after select drive, the next button always grayed out. Any solution?

My computer is turning on with a screen that says that the battery is low and it has the options continue, BIOS setup, or diagnostics. When I click continue it goes to the error 0xc00000e9 screen telling me that’s there’s something wrong with an external source connected to my computer. I’m very confused please help

Does this process delete all the files from other drives as well

when starting my laptop it is asking me to update my pin and it must have letters and symbols, but my letters and symbols on the keyboard are not working.

i have a dell Inspiron 3542 laptop and it has windows 8.1 installed , i need to update it to windows 10 but whenever i try to update it fails ... need help !!!!

Hey! I have a problem that whenever I start my pc my pc shows Your insider build ran into a problem we will restart your device

My alienware 17 r4 cant automaticly boot from drive. So i shound press f12 than select manual to boot from drive(ssd). How to fix this issue? Pliss help me

How long does Support Assistant OS recovery take? Support Assistant OS Recovery is taking a long time to load.

My deel Inspiron 15 is not working properly so I install new window still is it not working 😕...and unfortunately I loose my data aslo.. is there any to backup data aftet installing new os..😕😕 please help.

My dell only load into this when you download the recovery tool. When you us the boot menu it don't come up.

Not getting the support assist Os Recovery option.. i had made a recovery usb using dell recovery tool..

PLEASE HELP ME i have done it and clicked resart and my pc is stucked at the dell logo loading screen WHAT SHOUKD I DO?

Problem with MainUI.exe - Application Error after start download sw with new disk and usb dell recovery

Please I need help. The SupportAssist OS Recovery Image Download is taking too long to finish. The screen's stuck and my laptop is heating more and more. What do I do?

@pizzahut7941

3 жыл бұрын

Same hey bro how did you fix it since it’s been a week

hey pls if u cld help me out, my laptop shut down while resetting n doesnt hve a window anymore, so im trying to reset it from support assist, but as i approached its asking me to update the support assist itself but since ion hve no windows or anything installed i cant possibly update the support assist app itself, so can u pls help me out,

Thank you for the help my Dell computer has not been working for a long time and it always showed SupportAssist every time I tried to fix my computer and I did not want to get a new computer since my computer had all my personal data on it

we have detected that a nee version of this application is available. for the best possible experience, pleasu update to the ltrst version.

Is this option available in DELL G7 15 7590

I need help for my Dell laptop OS Recovery , which i unfortunately deleted my OS Recovery folder. Is there anyway for my OS recovery?

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/34dceLo Twitter: @DellCares DCF: dell.to/2q36CUQ

Why when i go to download windows there no windows there is a ubuntu recovery image. Why i cant download windows recovery image?

I have an outdated OS recovery and even when I attach the USB in which I copied the update... It doesn't seem to be appearing (the option of usb boot)

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/39LGO0P Twitter: @DellCares DCF: dell.to/34h2vEX

If my laptop have s SSD and HDD so when reset is done will my HDD will also get wipped

1:08 Hello Team why I am not able to get this screen after pressing F12 . Looking for your reply

In my laptop doesn't showing recovery assistant tool what I do

OS recovery tool is unable to detect wifi adapters, 1:25 I have wifi enabled in BIOS settings. How can I perform RESER and UPDATE if it can't connect to internet. I have working wifi and ethernet during Windows but it can't detect any while on OS Recovery. Thank you Dell

When I try to back up my files It doesn’t show me the hard drive I’ve plugged In destination

At 4:00 when you select the archive zip file, my new HP computer is unable to unlock the zip, all that back-up for nothing!

@kedarnathvavilala

3 жыл бұрын

Dude i guess this process is only for dell

Sir, when I click on SupportAssist OS Recovery the laptop shut down after some time and the menu under this option doesn't opening. What to do now? I'm not able to back up my data.

@9xqspx6

2 жыл бұрын

I have the same problem! Trying to restore the system because the computer is painfully slow. Booting takes over a minute. [update] This time I timed it and booting up took over 3 minutes. Most of this time (almost 3 minutes) went down before any Windows screen appeared. First there is a screen with the Dell logo on it (for about 2 minutes), then a blank black screen, then at around 3:00 minutes the first Windows screen appears. I have no idea what could be wrong. Just tried to replace the hard drive (cloned the original drive to another drive), but if if anything, it was even slower with the other hard drive...

Congratulations to Dell! They have this "Support Assist" tool that they tell you to use if you need to restore the drivers on your laptop -- but the laptop cannot connect to the net without the drivers and Support Assist won't even install without being connected to the net.

@TechSupportDell

4 жыл бұрын

"Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2Zhduff Twitter: @DellCares DCF: dell.to/2Sl8wwz

@wkim8210

3 жыл бұрын

Based on my own experiences. there is a reason that the computer has to be network connected.

@debadritorajchakrabarti9778

2 жыл бұрын

LOL

@johnoh1667

Жыл бұрын

@@wkim8210 I guess Dell has so much knowledge on the subject, the figure their way is the only way, never realising that a simple ISO download plus support for drivers on another machine that IS connected to the internet might be a better way to do things....The failed machine isnt capable of doing a LAZERUS act when not connected....I've been trying to work out why the service tag downloads an Arabic recovery use install which means I'm going to have to learn that language to deal with their lack of proper support!

Hello over there! My computer dates from 2017 and does not have SupportAssist OS Recovery or BIOSConnect. I need to know if it is possible to install these components on my computer (an Alienware 17 R4), to make backup copies of my drivers, operating system, applications (eg, those related to Tobii, Network Killer, Thunderbolt and other ports, etc). In the event that this is not possible, how should I proceed when performing a complete format of my system and recovering all these drivers, applications, the BIOs, etc? Thank you very much for your time...!

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/36K7Hmf Twitter: @DellCares DCF: dell.to/32Rx9oO Our working hours: We're available 24/7.

Thank you

I don’t have this option dell g3

Hey bro support assistant OS RECOVERY hang on the screen how I fix it

Hey, when I try to reset laptop using supportAssist. There are two options 1 is reset factory settings and other is reset and update. I have bad internet connection. I want to only reset but that option I can't select I don't know why it's like unable to select, I select the other one which is rest & update.

@TechSupportDell

4 жыл бұрын

"Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2YSzigY Twitter: @AlienwareTech DCF: dell.to/2EhrFao Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"

I need your help the speaker of my Dell laptop is not working eventhough I already updated its driver.. What am I going to do??

@TechSupportDell

4 жыл бұрын

"Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2JolJzm Twitter: @AlienwareTech DCF: dell.to/2JrdKBD Our working hours: English: Mondays-1:00 PM to 5:00 AM (GMT) | Tuesday through Friday-6:00 AM to 5:00 AM (GMT) Spanish: Monday through Friday-8:00 AM to 5:00 PM (CST)"

I can't backup my files, it can backup only about 80 KB of some libraries.

Hi, i have G3 3579/ I7/ 8Go Ram/ windows 10 i get a BSOD whenever i plug it to power, if i want to plug it and use it, i have to go to BIOS and use only 1 core, Any suggestions please

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2LUokSX Twitter: @DellCares DCF: dell.to/38okbQu

@anobodyreally

3 жыл бұрын

Hi, I'l have same model, and similar BSOD error problem, but nothing do with plug in, my laptop is plugged in most of the time. Have you found any solution???

Reset and update in progress take much longer time more 15 hours. Give me solution

Sir in my case only 2 options showing hardware scan and restore system 😭 I want to backup my files

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3eOXfgu Twitter: @DellCares DCF: dell.to/2S0Gs0n

I had a reboot problem so i downloaded the dell os recovery tool. I used it to reinstall windows but the installation was in chinese. I got to the end and in windows and changed the windows display to english with alot of hard work. But some settings still have chinese tabs.(like regedit). I tried to re-use the os recovery tool but it starts up in chinese. And i even tried microsoft media creation tool but it also starts up in chinese. How do i fix this?

@rivvy2138

Жыл бұрын

Oof. Guess your laptop is some Chinese model.

So I followed the recovery directions to the T and I'm getting a Dell latitude 5590 fails after 60%

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2A1zvq4 Twitter: @DellCares DCF: dell.to/2NqCag4

I'm trying to use it but stacked up in loading for hours..

Dell Support, I bought a Dell Inspiron 3580, I want to upgrade my SSD from 128GB to 256GB. Do I follow these steps when I change drives, or, will I lose the Dell Recovery Option when I remove the old drive? My Dell is still under warranty, should I send it in to have Dell upgrade it for me? I don't want to do anything that would void the warranty.

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2CPLTe2 Twitter: @DellCares DCF: dell.to/2Qj38HP Our working hours: We're available 24/7.

Hola, ¿tienen la versión en español de este video?

Hi there. I am trying to backup my files because my computer has been having a bunch of problems, I can’t even startup. So, I want to save my files and delete everything so my computer can be as if it’s brand new. I inserted a 16 GB micro sd and it says the micro sd is full. I checked on another two computers and it is completely empty. I formatted the micro sd several times and it still says it’s full. I don’t want to loose my things. What do I do? I don’t have another external drive.

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3jRCfrm Twitter: @DellCares DCF: dell.to/332VNlO

Reset to factory option is not showing But reset and update option is available So what can i do to get back the Reset to factory option? I need dell original factory image They loaded in to laptops in their factory

@danielthong

Жыл бұрын

You have any luck on this? I need exactly what you said as well and same thing happened to me.

Reset imaage is stuck at 5%. What should I do ? Scan hardware working, remaining two options aren't.

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/39t34hv Twitter: @DellCares DCF: dell.to/332cD5E

L'ancien ssd peut il être réutiliser si le nouveau ssd tombe en panne ?

Factory image is gone after OS crashed and had to clean install Windows. From them factory image is gone.

Why can I not select anything in factory reset?? It's all grayed out

Thank you, i'm about to buy Dell 15 G5 5500 i want to be without OS, because i can install Windows 10 using Support Assist OS recovery or using Windows 10 Setup! Good work Dell Support :)

I have 3 hhd trying to restore in a dell g3 because of cloning hard drive

Hi Team, I am Getting attempting to recover installation and undoing change made on your computer error in dell n5010. It would be great if you could help me out.

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d

When I am using my laptop it suddenly restarted and now it is showing bad config

Does this basically fix error 0xc000001?

Is this option available in dell Inspiron 15 3000 series 3585

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2SiQKsi Twitter: @DellCares DCF: dell.to/3ieSFJ6

It made a backup of my os files but i can't see them or extract them from the hard drive. i hope i don't lose my baby pictures and documents.

My laptop just shut down and forced me to completely restart and back up. I did this and I wanted to download everything from the back up but that crashed aswell so maybe fix this

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3icfAWg Twitter: @DellCares DCF: dell.to/328ETCP

Hi My laptop is stuck in Factory restore/reset and says checking USB and won't move from that help please???

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2luVw9j Twitter: @DellCares DCF: dell.to/2mZH1Ld

i need help, i have dell inspiron 5593, im unable to install factory dell image, can you please help me out!!!

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2QrABzV Twitter: @DellCares DCF: dell.to/3hy2p1B

I starting resetting ( 4 Reset process) but it show 0% and " Check USB Stick ". Can you help me please ?

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2RYwA7W Twitter: @DellCares DCF: dell.to/38IPfuz Our working hours: >

Is there a way to delete recovery files?

My reset to factory settings is greyed out plz reply

After pressing f12 I did not get the option like supportassist os recovery.. please help me

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2vOXTJk Twitter: @DellCares DCF: dell.to/2JeXljd

Will resetting from os recovery will earse only c drive or all the hard drive files

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3my6ZQ9 Twitter: @DellCares DCF: dell.to/35Pqca5

I need help, my screen is stuck at 1:38 with the "scan" button flashing but it wont let me press it, it is frozen. I dont know i should shut it off, im afraid i will loose important information, this is a school laptop.

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/2Tc1M2V Twitter: @DellCares DCF: dell.to/2T3trD9

I backed up the data and resetted the laptop but now when i am trying to restore the data i don't have the file_restore.exe file in it and only the archive file. What should i do now? I even tried to extract the archive file using other applications like winrar but no success. Please Help

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/342sH6f Twitter: @DellCares DCF: dell.to/3azYQnV

Hello, when doing the backup to an external device (with enough space), will this delete the whole content of the external hard disk, or will the backup be visible as a separate "folder" (and the rest of the data in the hard disk remains as it is)? Thank you

"We are missing some of your system details needed to finish the restore. We are aware and working to fix the issue." good tool

Reset to factory settings option is not active when i follow those steps? Help pls?

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but you can get assistance through Facebook, Twitter and the Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d

My Dell SupportAssist OS Recovery keeps loading continuously and never actually loads so I can't do anything. I'm unable to get into my computer at all other than to let Dell SupportAssist OS Recovery load forever. I guess my computer is now trash.

I tried it on my vostro cou but it isn't showing the support assist option in my Menu

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/30nhCfF Twitter: @DellCares DCF: dell.to/2Pm0rVE

Sir, my data is not retrieving while I do the same process on other device to get back up from the pen drive. A message comes '' External storage device removed during retrieval. Please reconnect the device to continue. ''

@uix111

3 жыл бұрын

What to do now?

Sir, I have Dell Inspiron 1545 and I want to reset it to it's factory OS that is Windows 7 Home Premium OEM I think... Please Help🙏

@TechSupportDell

3 жыл бұрын

Hello, we are sorry to hear you are having issues with the computer. Please send us your system's service tag via PM on Facebook or Twitter, so we can assist you in a better way. Facebook: dell.to/3gDS2tx Twitter: dell.to/3na6Ulv Facebook: dell.to/3gKHTv6 Twitter: dell.to/375IjZD Dell

My laptop it doesn't boot the program, instead it reboots back to Windows

For bootable disk, MBR or GPT sistem format?

@warmfishsalad

11 ай бұрын

GPT if you have UEFI BIOS and MBR if you have Legacy BIOS

where is the options to boot from pendrive?

My computer does not have the support assist os recovery on the boot menu

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get 24/7 live assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3maoTHN Twitter: @DellCares DCF: dell.to/35h8Zo0

@arjamandchoudhary8581

3 жыл бұрын

It must have been disabled in the BIOS setup configuration.

3:08 The Reset to Factory Settings option is grayed out. How do I fix this

@TechSupportDell

4 жыл бұрын

Make sure you have the OS Recovery driver updated so you can use this feature. If you require further help, contact us via WhatsApp, Facebook or Twitter.

@TechsCurrent

4 жыл бұрын

It may be due to corrupted hard drive so therefore local restore image isn’t found

@gobindsingh3487

3 жыл бұрын

Did you ever find out? Mine never used to be greyed out. But now it is. Please help.

I have a dell studio my key board isn’t working

There’s no network icon available in my laptop

Why my dell reset and update in progress stuck at 0?? Any ideas pls help

@TechSupportDell

3 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but you can get assistance through Facebook, Twitter and the Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d

Mine its coming black screen after I choose that option My dell lap is going on a loop saying starting automatic repair

@TechSupportDell

4 жыл бұрын

Hello, we currently don’t have dedicated support on KZread, but don’t worry-you can get assistance through Facebook, Twitter and Dell Community Forum (DCF). You could write to us there, and we’d be glad to look into this for you. Facebook: dell.to/3bN2f3z Twitter: @DellCares DCF: dell.to/35jVm7d

This is very helpful