I have their 5.1 system now for about a year and a half. I love the system but you make some great points. With the most recent update according to my dated comment here the update locked my system up. I had to reload the components as though it was a brand new system. Sonos shouldn't have had this problem as they really are only looking at their hardware and no one elses

This brings up an interesting discussion. I have two different Samsung soundbars, one being much newer than the other. Just the other day I learnt that I can give them a firmware update via USB (dunno why I didn't think of it before - probably coz they are literally just static black slabs for sound lol). However, it seems the update packages on the website don't even tell you exactly what the update is going to do! After this video, I think I'll skip on those updates for now.

Nice video... What are your thoughts on the Sony HT A9? Better then q990b? Thanks

Now this is Great! Very well said and No Biased towards any brand! Just the Facts! Way to get the word out on this update. Sonos fans don’t want to speak on it because they Love Sonos but it needs to be out so they take it seriously and fix it fast.

@archwaytech

Жыл бұрын

Cheers Jonathan. If brands mess up and the customer suffers then we need to speak out about it and give solutions to the problem. Hopefully this video has outlined the main concerns people have and it all gets fixed really soon. Sonos’ share price has been dropping for a while if that’s any indication. Thanks for your input 😊

Wouldn’t in-ceiling speakers interfere with the Arc’s upward firing drivers when playing the height channels with Dolby Atmos content? And Apple Music in the S2 app doesn’t need a search function because there is already a search function in the S2 app that includes Apple Music in the search results.

Sonos has been taking heat for it’s limited surround sound options for years. The lack of a true front left and right channel option is a major complaint. I mean it’s bad enough we are limited to Dolby 5.1 with dual subs. It isn’t even true 5.1. The laziness as far as releasing an Atmos capable soundbar without releasing an upfiring rear surround option at the same time was a major over site. And your comments about the limitations of the AMP are bang on. The Amp should at the very least give you a true 5.1 option that includes a centre channel and rears. Especially for 800 bucks!

I have a new Sonos Arc which, after sitting unplugged in a closet for a while, no longer works now that I plugged it in. No chime sound when setting it up via the app and unable to fully reset it (no green light) to its factory settings. Any suggestions on how to fix it?

Another great video Josh, I was really mad at the way the last update ruined by visual and hearing pleasure, even with this new firmware update 14.14 it hasn't really rectified the problem...They need to get their act together and fix the problem, there are a lot of pissed of customers in the Sonos world at the moment.

@archwaytech

Жыл бұрын

Thanks ROBOCOP! 😊 I fully agree. They had good intentions but it really backfired and is a good lesson too not mess with the sound profile without letting us choose. Cheers man

@kenshinesca

Жыл бұрын

@@archwaytech After all the bad press and having the sub be broken after the update you would think they would just revert to 14.12

@WRX2001

Жыл бұрын

@@kenshinesca you wouldn’t think it would be that hard…

@WRX2001

Жыл бұрын

@@archwaytech actually that’s not such a bad idea what Sonos should add sound profiles on their app like movies, standard, bass, sci-fi,action. It will make for a better sound experience.

@ernestohernandez9370

Жыл бұрын

it was weird timing for me because around the same day or a Day after the update patch 14.12 came out I had to buy a new modem router because my dog 🐕 piss on the one i had and the wifi wasn't working anymore. I didn't even realize there was a new update until I install the new modem and set up a new network for the sonos arc system there was and update available I shouldn't have done the update. so I thought that maybe the new network or sometimes when I'm playing Xbox series x sonos arc does a loud pop noise and loses audio i thought it was either of those 2 things the new network 😆 or the loud pop noise it does and audio goes out when playing Xbox series x. I was trying to figure what had just happened I'm like wow this sounds terrible what happened to my system I thought it was only me.

Never thought I'd be saying this, but thanks to their lack of support on andriod, I was able to avoid this round of mess of an update as I had learnd about the issue before I could get a chance to borrow my wife's iphone for the update, guess I'll be sticking with 14.10 for a while

Is the issue fixed now?

One of the reasons I never bought into Sonos. Lack of DTS-HD MA was the primary reason, got way too many blu rays not to skimp on this. Got the Q950A and I’m very happy with it

@WRX2001

Жыл бұрын

Ive got no issue my XBOX series x up mixes dts hd to dolby atmos.

@asmrpages6657

Жыл бұрын

Multichannel PCM sounds just as good as DTS-HD Master Audio IMO.

@clintkennedy8387

Жыл бұрын

As ASMR said below, I think most people just use LPCM on their bluray player, which Sonos supports

NAILED IT!! All of it 🎉

It would be nice if Sonos had it where we could add more sonos speakers 5.1, 7.1, 9.1. Even 11.1 we could add height speakers. That way we could expand on our movie theater experience.

@JonMoralesLA

Жыл бұрын

So this! SONOS products are not all that expensive anymore and this would allow expansion overtime. Would be all about it.

I bought mine last month arc, 1sub gen3, and 2 one's on top of that i had to buy used (iphone 6s plus) just to do trueplay I'm android even though I'm new to sonos community i do agree with majority asking for pre update give us options.

DTS support is the one reason I’m doing away with Sonos. It’s so annoying having a backlog of blu rays that’s you can’t play to their full capacity.

Hello my Sonos arc have I think problem . When I open too full volume with Apple Music the volume I think too highest arc loosing volume why ?

Peter Pee does a good job of covering this too 😊👍

Another great video 🍻

@archwaytech

Жыл бұрын

Thanks Bread 😊

Sonos Subs are already “mini” as far as I’m concerned. What they should have done is released a dual 12” configuration with bigger amplifiers, and a large enclosure. You know like a real Sub.

Has update 14.14 and or 14.16 fixed the issues that 14.12 caused?

In one review you gave high praise - in another wishing the same time frame you said they suck. Which is it?

Sonos should provide and option to use the built-in mic from the portable speakers like the Roam or Move to perform smartphone Trueplay if you don't have an iPhone. Android users can do a similar I.O.S. Trueplay tuning and Sonos sells more portable speakers.

Would love if Sonos added center channel to the AMP…would be an instant buy. Maybe they are afraid it would canabalize their speaker bars but damn they would sell those AMPs like hotcakes.

@TCapo1185

11 ай бұрын

100% agree!

STILL no up-firing rear speakers... I can't believe they have gone YEARS without this compared to almost every other manufacture.

@dosomestuff1949

Жыл бұрын

Era 300

As a lg Sn11rg owner I have been looking for a sound bar to replace it. Was going to go sonos as they have a good history of customer satisfaction. After seeing the dramas of the firmware update I’ll be looking elsewhere. The Sn11rg was plagued with bad firmware updates and I don’t want to experience that again. Thankfully the community got together with the Sn11rg and managed to get the best firmware file and allowed us to downgrade the firmware. Considering the arc has no USB port and no offical remote other then the app there’s probably no way to do a firmware downgrade which is a real shame

@06dame27

Жыл бұрын

Had the SN11RG as well up to few months ago. The Sonos was a nice upgrade. The Sub alone makes a huge difference.

@davedonnelly8681

Жыл бұрын

@@06dame27 good to know thanks

@805izz

Жыл бұрын

I’ve owned my system for a little over a year. I did the update and I don’t have any of the problems mentioned… not sure what happened to others’ Sono sub. Mine bumps to where I have it at -2 at times…

Does adding a sub to the Sonos ARC allow the ARC speakers to work noticeably less and cleaner when adding the sub?

@mtnbikerva1

Жыл бұрын

@Filip Gimell Do NOT buy if you want to hear channel separation of any kind! If you want a center channel sound buy it. There is NO right and left channel or surround sound out of mine. Voices are clear though. The Sonos is very Light in the bass range also.

@mrgold3591

Жыл бұрын

I had a Beam Gen 1 with Symfonisk rears and it sounded pretty good. I later added the Gen 3 Sub and WOW! The Beam really came alive and mids/highs/dialogue came in much cleaner and crisper with very deep bass filling my office space (14 foot X 20 foot X 10 foot ceilings). I upgraded my main TV's Nakamichi 7.2.4 to the Arc, dual Gen 3 subs, and Fives as rear surrounds for a 20 foot X 42 foot X 10 foot ceiling great room. This setup is more than enough to fill the room with space and the Arc does an excellent job of providing clean, clear, and crisp mids/highs/dialogue for my LG OLED 77C1 with Cable TV or streaming services with Atmos or 5.1 content. The daul Gen 3 subs fills the space evenly and the rear Fives sound fantastic on speaker stands 9-12 feet back.

I don’t like the idea that I can’t adjust the volume of my era300 surrounds separately from the Arc.

Great job bro I would love to to see a subwoofer 🔊 out but I know they will not do it.

@archwaytech

Жыл бұрын

Thanks Henry! 😊

@HPMIKE55

Жыл бұрын

@@archwaytech did you know that bang & olufsen came out with a new beosound theatre soundbar? I hope you can get one for review

@archwaytech

Жыл бұрын

No I didn’t. Thanks for the heads up. I’ll check it out 😊

@HPMIKE55

Жыл бұрын

@@archwaytech ok thanks and I would 100% sell my AMBEO for this new one. 😎👍

They should have stuck with a good thing. The design of the playbar was perfect to achieve an incredible sounding unit. They should have stuck with that design and simply added E-Arc to it. The ARC is limited by its design, and it gives it a tinny, treble heavy sound. There’s simply no mid range punch there like you get from the playbar. The playbar also doesn’t suffer from the major dialogue problems that the ARC has!

@JonMoralesLA

Жыл бұрын

You nailed it. The Beam and Arc sound great to a certain extent but are lacking in Mid bass. This is particularly noticeable on Music playback. Just sound kinda dull and like something is missing. The Sub Mini helps but I find it covers the deep low stuff when all I’m really wanting is the Mid Bass to be filled in. I have the Sonos PlayBar now and think I’ll stick with it. I need my music to sound great and the Arc and Beam are a disappointment there.

@diggergeensen860

Жыл бұрын

@@JonMoralesLA It’s a bit pricy but if you’re craving that missing mid range in your 5.1 setup, then add 5s as the rear surrounds. It’s highly beneficial during music playback.

The great thing about Sonos is that they consistently send updates for their products & are attentive to the issues users talk about. I think we will get a new sub mini and an additional multifunctional speaker to add to the theatre experience.

@andykillsu

Жыл бұрын

Until they brick your system and force you to by new hardware. Oh wait they already tried that...

@TemujinScott80

Жыл бұрын

@@andykillsu I’ll be fine. Thanks

@josemanuellastra2488

Жыл бұрын

Honestly, I got the Sonos Roam and it’s a piece of pure garbage, it has too many connection issues even having an excellent Wifi signal, Apple Music and even Airplay works very unreliable, music keeps cutting out, stopping, skipping ETC, and it always disconnects from the Sonos app, incredibly frustrating. Now I’ve got it replaced twice, 2 defective units and no repare option is provided, the worse? Sonos blames our network setups and Wireless interference for everything instead of fixing their products that just stop working without any apparent reason, and forget about using it with Alexa and Google, it almost never works. Listening to music should be relaxing, enjoyable and cool, but with this thing is more stressful than ever, incredible how an expensive speaker can be that bad. Forget about buying this inexplicably expensive paperweight and consider the UE Wonderboom2 Bluetooth speaker, I’m just going a say that is super great in any way and enjoyable is the perfect word to describe it

hope there is aftermarket sub compatible with any of their soundbar..sub mini takes forever to release and no update on the price yet.

@diggergeensen860

Жыл бұрын

As of now the only way to use an aftermarket sub within the sonosphere is to buy the Sonos AMP….Which I find rediculous. Every one of their products should contain a line out port.

@MichaelWarne

Жыл бұрын

Sub mini is coming out in like 15 days and cost me 390 usd for reference.

@junesebastian392

Жыл бұрын

@@MichaelWarne good for you, you got ij for even cheaper price, where did you order? It retails for Sgd$869 here in Singapore🤦‍♂️

@MichaelWarne

Жыл бұрын

@@junesebastian392 ordered directly from Sonos, used one of my 15% off upgrades on account. wow that's over 600 usd for you I personally couldn't justify that price for the product.

@junesebastian392

Жыл бұрын

@@MichaelWarne yup, its overpriced here and the bad thing is, I emailed sonos and they told me they couldn't do a price match due to exchange rate and tax but when you covert it plus tax, stil $200+ cheaper.It really doesn't make sense at all.

14.18 has fixed the few issues for me, more balanced sound

There were 2 issues with Arc from very beginning. Metallic sound and harsh ssssh sound with vocals..Metallic sound issue is fixed with wonderful update14.12 and 14.14 despite it broke sub which Sonos can easily fix unlike metallic sound... Not sure if Sonos can fix horrible harsh sssshhhh sound issue which still exists even after wonderful 14.12 and 14.14

@diggergeensen860

Жыл бұрын

Exactly there are a lot of KZread reviewers that were pushing the ARC quite heavy upon its release. This situation could have been helped through honesty. The bottom line is the playbar is the much better sounding unit. Unfortunately the so called professional reviewers have been swayed by dollars to lie to everyone.

The biggest Sonos mistake is their app. It is super inconvenient when you need to use your cellphone all the time for any sound adjustments... also, they want you to use beam2 and era100 pair as a sorround system only, in case you want to listen to the music it won't work properly. Total headache.

Did Sonos ever fix the sound profile issue you talked about?

@ernestohernandez9370

Жыл бұрын

no not yet I don't know what's taking soo long.

I love buying products from companies that listen to their consumers. Samsung is very good at that. In fact Samsung will give you much more than you ask for. When people complained about the LED display on top of the sound bar and the fabric finish, Samsung changed and gave people what they wanted in 2022 and yet to make things funny, the 2022 ambeo sennheiser sound bar is being launched with a fabric finish. Samsung could have adamantly stuck to a fabric finish but still she listened to her customers

Just looking at the Sonos system, I detect that it is a hyped gimmick. The fact that it has its own display, front and center at Best Buy, I'm already going to be suspicious. It is being marketed hard. It also has the tell tale "wtf" eye catching design. It is trying to convince you that it has some sort of mystical powers not possessed by other soundbars & subwoofer systems. The sub has a hole in it, WOW! Must mean its good! 🙄

Just updated my software and damn my arc sound like S!!

@ernestohernandez9370

Жыл бұрын

yeah it doesn't sound anything like it used to it sucks 😕. I remember sounding absolutely amazing. now I can barely hear the voices.

Every update my beam sounds different . It’s one of the worst things about Sonos. The sound is never the same . I’ve returned my arc, and I’m about to,return my beam 2 thank god I took the extended return warranty so I’ve had enough time to see how terrible it is.

I didn’t like my Sonos Roam, Yeah! It sounds amazing, it has Alexa, Airplay, Bluetooth, it’s very portable, has a premium design and waterproof rating, but it has too many connection issues. Music keeps cutting out and stopping, especially using airplay and Apple Music and it seems a firmware bug or a fault with the unit itself. Also, it’s difficult to use it with Alexa or Google assistant, always getting stuck or answering with any error, the app is slow and the speaker often disconnects. I just want to know, why is Sonos always blaming our network setups when there might be too many other causes for all these issues? Network can be part of these issues, but they blame our local Wifi or wireless interference as it were the main source of all these issues, even if our internet is fine and all other devices in the network are working without issue, I don’t really get it! Now I’ve replaced my Roam twice because they were presenting Wifi connection errors, and for the price of the speaker, it is beyond obnoxious, it should be entirely errors free. I don’t think I’ll buy Sonos products anymore, the Amazon Echo speakers are fantastic but wait… Do you want a portable and waterproof Bluetooth speaker? Buy the UE Wonderboom2, I have it and it’s great, sounds super cool, 360 sound, the battery lasts weeks, it’s waterproof indeed, mine is red, it has a fancy cylindrical design and its bluetooth connection is fast and works very stable, enjoyable is the perfect word to describe it

So…. Should I buy Bose or Sonos? Can someone help me?

@MichaelWarne

Жыл бұрын

From those two options, sonos. This guy is complaining about nonissues. You will love the product unless you are ocd audiophile

@dilakshandk77

Жыл бұрын

Me 2

@JonMoralesLA

Жыл бұрын

Buy Sonos. This firmware issue is the first time something this big has happened. Sonos is otherwise very reliable and the hardware is excellent. No easier way to slowly build up your system overtime and also be able to do full home audio in a way that just works and is easy to use.

Lol good thing I haven’t brought mine yet

Sonos beam system sucks. There is a lag in the sync depending on channel. And it’s a pain to have to change it. I would not get this system if you are considering it. Sound quality is good.. but sound modes, syncs, and ease of adjusting is a pain in the ass..

@mrgold3591

Жыл бұрын

I have a Beam Gen 1, Beam Gen 2, and Arc systems with LG OLEDs C1 or C2 series. No issues with lag in the sync with Cable TV or internet streaming services.

A company this arrogant does not deserve your money, and I am an iPhone user , once their sales plummet they will realise, hope that happens soon

@archwaytech

Жыл бұрын

Their stock prices have been falling for a while if that’s any indication. I think their intentions were good but just really bad execution.

@TemujinScott80

Жыл бұрын

Sonos is not arrogant. The “audiophile” companies are not helpful with issues. I’ve had my experiences. Sonos releases consistent updates and are aware of issues.

I'll never buy another SONOS. My beam distorts on specific frequencies, but even if it didnt, it's terrible to use. I have a Sony soundbar also. To listen to an audiobook on that I top connect on the soundbar on my phone and tap play on the audiobook. To listen on the Sonos... Start playing on the app on my phone, send that to the sonos app. Wait for an age for the sonos app to find the audiobook, IF it does then wait for another age while it syncs to the part you were listening to on your phone. Want to listen to something that isn't compatible with the sonos app? Haha, you bought the wrong product.

I have a sonos arc, sub and 2 one SL surround sound speakers. Music sounds great, but the dialog on movies is horrible. Very disappointed and would not recommend to others.

@mrgold3591

Жыл бұрын

I have LG OLEDs in the C9, C1, and C2 series. Each TV has either a Beam Gen 1, Beam Gen 2, or Arc with a sub and rear surrounds. Zero issues with dialog with cable TV or streaming services in Atmos or 5.1 content. I'm an iPhone user and use Trueplay before adjusting the EQ setting further.

Sonos is crap. They’re speakers could be good, but force everything through the app, which is by far the worst app ever made. I can’t get my beam to function correctly because the app is such shit.

DO NOT BUY- SONOS will stop connecting to the app and they force you to buy new system. I had to trash over $1k in speakers sine they are no longer supported.

Such a clickbait. This does not happen to every Sonos soundbar. It is a firmware snafu that affects certain manufacturing dates of sound bars.

@enjoyeverymomentvideos2687

Жыл бұрын

Not a clickbait... if you're using new Arc , beam , ray then this affects everyone with those... and it kills the sub output and kills low bass frequencies. if you're using old equipment like playbar that use s1 app then it won't affect you as you can't even update it to new firmware... seriously stupid comment.... because ppl like you Sonos aint rushing with the fix...

@JonMoralesLA

Жыл бұрын

@@enjoyeverymomentvideos2687 What? The PlayBar runs on S2…I know this cause I just bought it used for $200 and it works great on S2 and sounds easily better than the Beam and even the Arc for music playback. The Arc is better for movies though.

Sonos' contempt for Android users is inexcusable.

@mrgold3591

Жыл бұрын

Apple I.O.S. is a closed software and Sonos can quickly test, update, and upgrade their app quickly because there very limited versions. Android software is open source meaning anyone or any company can modify the operating systems with countless versions for millions of devices. It would be impossible for Sonos to keep up with this. It is just Trueplay using the smartphone mic you are missing out on with Android. You still have a second Trueplay that is built into certain speakers that have internal mics.

The ARC have poor dialogue. No solution. Not possible to watch movies. U understand nothing. U have always to regulate the sound. Funny