Dealing with Objections

Check out my TED talk (coming up to 400k views): "The Discipline of Finishing: Conor Neill at TEDxUniversidaddeNavarra"
• The Discipline of Fini...
~-~~-~~~-~~-~
In sales and in life, we are often faced with objections from other people. "Your product is too expensive"; "you never do the dishes", "you are always late" are all objections that we may receive. Managing emotion and responding with a question allows you to understand what needs, wants and desires truly lie beneath.

Пікірлер: 170

  • @MeetYourArchitect
    @MeetYourArchitect4 жыл бұрын

    I like this version of Jason Stathom

  • @TarikBelasri

    @TarikBelasri

    2 жыл бұрын

    For whose who didn't get it: Acknowledge, Agree and do whatever the fuck you're going to do anyway! 👌

  • @nittoub3037

    @nittoub3037

    3 ай бұрын

    😂😂😂😂

  • @mrrishiraj88

    @mrrishiraj88

    2 ай бұрын

    I must learn more of "Jason Stathom"

  • @saulnamango2350
    @saulnamango23502 жыл бұрын

    I learn plenty whenever I listen to Conor Neil

  • @gustavo5320
    @gustavo53204 жыл бұрын

    This os the third video I’m watching from you and all of them were full of important advices. Thank you, Mr. Conor.

  • @kiwiopklompen
    @kiwiopklompen4 жыл бұрын

    Body language is so important. Keep your hands where people can see them. Ie. don’t put them in your pockets, behind your back or fold them. We trust people who’s hands we can see, and we find it easier to talk to people who don’t have their arms crossed in front of them.

  • @atsbehablack6879
    @atsbehablack68795 жыл бұрын

    The higher emotions go ,the lower thinking gets. Wow.

  • @playgrounddolls7766
    @playgrounddolls77664 жыл бұрын

    For me very important message from here to remind myself: As higher emotions goes as lower thinking goes.

  • @MadhusudanDadhich
    @MadhusudanDadhich11 жыл бұрын

    Dude you are amazing and I like the way you speak in a genuine way !

  • @carlygon2268
    @carlygon22686 жыл бұрын

    I will be delivering a speech for my speech class soon. These videos have definitely helped me. I am understanding and taking notes as I go. I have two weeks left until I give my speech. Normally I am the nervous and shy type when being in front of crowds of people, but knowing all this information helps me think less of it and focus more on my speech.

  • @Tia_Tonae

    @Tia_Tonae

    2 ай бұрын

    I know this was 5 years ago 🫣 so you probably don't remember at this point, but on the off chance you do. Did your speech- or the feeling you had afterward- turn out how you'd hoped?

  • @rodniki14
    @rodniki144 жыл бұрын

    Again, this is a speech worth looking at carefully. Right off the bat, the speaker tells us what he is going to say and takes his sweet time saying it. By the time he makes his point, the audience very much wants to know the punch line, having waited and waited to hear it. Then he repeats the key point several times, until we finally understand and hopefully, remember it. Perhaps objections could be overcome using a similar story telling strategy. When someone says "your product is too expensive", tell a story. I sell a product that is "too expensive". One story I like to tell is about the success of the company, based in part on our pricing strategy. Another story is about customers who saw the light about our costly product, after talking about those who bought lower quality stuff and regretted it.

  • @habibullahkarimi824
    @habibullahkarimi824 Жыл бұрын

    I love it how you answer the question!

  • @MaximvsDread
    @MaximvsDread10 жыл бұрын

    Thank you Mr. Neill. This will help in my relationship with my daughter :)

  • @hiprem21483
    @hiprem214838 жыл бұрын

    one among the best videos I ever watched..

  • @devjar6746
    @devjar67469 жыл бұрын

    Your videos help me a lot in my speech classes and have given me the confidence and skill I need to give a proper speech .

  • @DavidGonzalez-ek3zh
    @DavidGonzalez-ek3zh2 жыл бұрын

    Great way to answer questions with questions. Part of old SPIN selling. TY. Always excellent!

  • @taokapow
    @taokapow4 жыл бұрын

    Legit life advice, thank you

  • @pedrom3627
    @pedrom36273 ай бұрын

    I have used these all speech and it had helped me a lot.

  • @babumanickan
    @babumanickan10 жыл бұрын

    Thank you Conor for the idea of "I understand..."

  • @Himsinki
    @Himsinki6 жыл бұрын

    Sales and Martial Arts. Great way to explain! 💎💎💎

  • @marialuizaacerbi6579
    @marialuizaacerbi65794 жыл бұрын

    Great... I'll try it four times ....

  • @skreppeknekker
    @skreppeknekker9 ай бұрын

    Even better is to ask them if you have understood their position. “Am I correct in assuming that price is a factor? Ok, good, what other factors..” “Are you saying that I’m not being appreciative enough?”

  • @drmominkash
    @drmominkash5 жыл бұрын

    I understand that you have a good point.

  • @abhinavitsmebellamy
    @abhinavitsmebellamy4 жыл бұрын

    Thank you, so much for this!!

  • @6Uncles
    @6Uncles9 жыл бұрын

    Connor, you are a true inspiration! Would love to train with you in the future

  • @rramshankar5173
    @rramshankar51733 жыл бұрын

    Thank you very much sir. This is wonderful!

  • @mostafaabdou446
    @mostafaabdou4468 жыл бұрын

    wow. .. what great you are ..... thank you so much 👏👏🌷🌷

  • @Olesia_Kurilo
    @Olesia_Kurilo2 жыл бұрын

    I am learning from your speech, Conor Neill. Thank you

  • @ConorNeill

    @ConorNeill

    2 жыл бұрын

    Thank you 🙏

  • @rchougala1
    @rchougala15 жыл бұрын

    thank you, its a great message.

  • @imagoodguy65
    @imagoodguy654 жыл бұрын

    Good stuff. Very pleased I stumbled across your videos. Thanks and cheers from Vancovuer.

  • @DarraghPKelly
    @DarraghPKelly11 жыл бұрын

    Excellent video Conor! I like the tactic of "I understand..."

  • @definingmedia2946
    @definingmedia29463 жыл бұрын

    That's wonderful Neil

  • @PlayerDez
    @PlayerDez4 жыл бұрын

    I love your video and the value that it provides

  • @shaun5944
    @shaun59444 жыл бұрын

    Very sensible advice and guidance Conor, My old dad never did a day in school, he couldn't read or write but could walk in anywhere

  • @roopalivs6782
    @roopalivs67822 жыл бұрын

    Splendid 🏆 🏆 🏆.... an eye opener. Thank you

  • @axzell2
    @axzell210 жыл бұрын

    Thank you Conor, I have tried some of your methods at hostile meetings at work (competing work groups forced to work together to form new strategies) and it works. They respond much better then if I just give them the "our solution is better because *list of arguments*" :)

  • @TarikBelasri
    @TarikBelasri2 жыл бұрын

    Great speech. I love it!

  • @danamechanic2876
    @danamechanic28763 жыл бұрын

    Golden advice

  • @serenali7403
    @serenali74034 жыл бұрын

    Thanks Prof. Neill! You always give really practical tips and advice!

  • @hollyandlorifineart9591
    @hollyandlorifineart95914 жыл бұрын

    So true... difficult to "reprogram" after all those years of conditioning in school. Thank you for these great analogies and your advice... brilliant 👍

  • @diginomad6016
    @diginomad6016 Жыл бұрын

    Glad I saw this video!

  • @KuangYuCheng
    @KuangYuCheng4 жыл бұрын

    This tip is very useful!

  • @timleonard4822
    @timleonard48224 жыл бұрын

    Connor, thank you. You are truly inspirational. I will be sharing your ideas with others. Terrific.

  • @LXADDO
    @LXADDO6 жыл бұрын

    AMAZING Conor - thank you! #success

  • @bendanonfawkes4189
    @bendanonfawkes41894 жыл бұрын

    when someone gives a statement e.g. "your product is too expensive", don't respond with an answer.

  • @jenglily556
    @jenglily5564 жыл бұрын

    You are so wise, thanks God let me find your youtube to listen.

  • @Paartherapeut
    @Paartherapeut7 жыл бұрын

    so great! you put the problem so graspably into words! I love it. I love this subject. we even deliver 2 days workshops to train it. so I will defintely use the way you present the problem. thank you so mich

  • @hirokidabar4655
    @hirokidabar46554 жыл бұрын

    You've got it Neil.

  • @droidhackerr
    @droidhackerr2 жыл бұрын

    I understand your generosity Mr. Conor, In trying to show us around how to handle objections, but from the underlined wisdom and knowledge embedded in this video, how do you suggest we get rid of our old ways of stating a quick defense such as "No it's not" or an answer when faced in this kind of situation.

  • @JohnWick-pw4kb
    @JohnWick-pw4kb5 жыл бұрын

    Really effective.

  • @vallabhaipatel9757
    @vallabhaipatel97575 жыл бұрын

    Loved your way of problem solving capability. Loved your analysing and how we can practice

  • @micabella555
    @micabella5554 жыл бұрын

    Thank you sir

  • @kariyawasampathirana8712
    @kariyawasampathirana87125 жыл бұрын

    Thank you Conor, great video, really inspiring.

  • @DenisMorissetteJFK
    @DenisMorissetteJFK8 жыл бұрын

    1. "I understand that..." 2. Ask an open question.

  • @sunshineisherethequeen1621
    @sunshineisherethequeen16213 жыл бұрын

    Thank you 🙏

  • @thulsa_doom
    @thulsa_doom4 жыл бұрын

    That's great, sir. Thank you for sharing your knowledge. I'm not a salesman (actually I work with data mining) but these skills you're talking about are very useful in a number of situations, even on personal life. You've got your subscriber more. :)

  • @youcantoopagelk
    @youcantoopagelk7 жыл бұрын

    thank you

  • @b4itcools
    @b4itcools5 жыл бұрын

    This classic answer a question with a question, but opening with a demonstration of your understanding of what they just said. More respectful and interestingly a key item of debate 101 to establish the stasis of the argument. The 4 other iterations of open questions, echoes 5 whys, which is classic kanban. Funny how different domains can lead to the same techniques.

  • @b4itcools

    @b4itcools

    5 жыл бұрын

    ​@@ConorNeill 5 Whys is in Agile too, so a search will yield many good definitions. It has its critics since it sometimes leads to blaming people, so they mutate it to 5 Hows. Before this there was the Rational Manager who promoted the 5W1H of journalism (who, what, where, when, why and how). So in many domains questions can help, too many questions intimidate. But the attempt here is refined definition of the problem. What is usually missing is the opposite condition, that is, asking not only "what is it" but "what is it not" or "where is it" and "where is it not" because it is at these transitions where the actual definition resides.

  • @lujin5234
    @lujin52343 жыл бұрын

    Go towards the punch, see the world through the other person “ I understand ...”

  • @husein_alfil
    @husein_alfil2 жыл бұрын

    Please recommend me books about this mentality and how to understand it better ? Andy resources ? Thank you !

  • @kennethchemwok9776
    @kennethchemwok97765 жыл бұрын

    This is very helpful

  • @subhendupatnaik5727
    @subhendupatnaik57275 жыл бұрын

    Excellent

  • @netosegundo
    @netosegundo10 жыл бұрын

    Tem sido muito importante para mim assistir a seus vídeos. Eles realmente têm me ajudado muito a compreender as questões abordadas e isso me torna mais seguro quando tenho que desempenhar meu trabalho. Sou-lhe eternamente grato. Continue assim, pois você tem ajudado muitas pessoas.

  • @mxu001
    @mxu0012 жыл бұрын

    Mind opening ! Something I’ve always struggled with . Thank you sharing for this !

  • @012stactic
    @012stactic10 жыл бұрын

    very educational, These are some of relevant tools I can use in my job, dealing with objection is something we deal in our daily life, and sometimes answers are never there for you, but this puts it so simple, Thank you for your brilliant advice. Mr Neil

  • @turningpointsolutions6685
    @turningpointsolutions668510 жыл бұрын

    Wow! This is amazing. I can see the application in a presentation AND in interpersonal situations. Presently, I am confronted with responding to an objection and must confess, my initial response was old school. Thanks to you, I have a far more productive tool. This will require that I, "man up" and be prepared for the feedback...but I am willing.

  • @SnSiGe
    @SnSiGe11 жыл бұрын

    Excellent concept. We should rethink about the paradigm of always giving answers to questions.

  • @TheLeotLion
    @TheLeotLion2 жыл бұрын

    How could you apply this method when dealing with someone who is shifting the conversation (evasion) or moving the goal posts.

  • @lokeshkatikireddi1924
    @lokeshkatikireddi19243 жыл бұрын

    You are really making difference in our lives. Thank you so much.

  • @funanimalsounds
    @funanimalsounds4 жыл бұрын

    Very good.

  • @mrrishiraj88
    @mrrishiraj882 ай бұрын

    Salutations!

  • @makemoneyfromcloud
    @makemoneyfromcloud5 жыл бұрын

    Wow great video love to watch more,nice video thanks for sharing with us

  • @ConorNeill

    @ConorNeill

    2 жыл бұрын

    Welcome to the Rhetorical Journey!

  • @swatichauhan8032
    @swatichauhan80323 жыл бұрын

    This was great but it can't work while dealing with customers. Customers will always say it's wrong.

  • @mspetrilli144
    @mspetrilli1444 жыл бұрын

    Very interesting!

  • @faimaarf9282
    @faimaarf92824 жыл бұрын

    Unasema mashairi na uzuri maneno andiksa kmaa we mbyaa mrongo no 1

  • @superochoo
    @superochoo11 жыл бұрын

    Conor, thanks for the clarification. I think it's a very valuable interpersonal communication tip. We need lots of those :)

  • @Fire_Rice
    @Fire_Rice4 жыл бұрын

    I was thinking more debate style objections

  • @kensrealty9493
    @kensrealty94935 жыл бұрын

    I got an objection from my boss and I know what to reply.

  • @presidentascend
    @presidentascend10 жыл бұрын

    Excellent…Conor Neill has an amazing personality.

  • @narbehabramian4738
    @narbehabramian47384 жыл бұрын

    I should ask for a refund from the University I went to.

  • @thiagoleite7418
    @thiagoleite74189 жыл бұрын

    Great video! However, What could I say if after I say "I understand" the other person says "no you dont!"?

  • @dannymanuel5353

    @dannymanuel5353

    8 жыл бұрын

    Then answer him or her with "yeah i feel u, im not kidding" "im on your side wid that" but ............

  • @ahmadbagheri3660
    @ahmadbagheri36603 жыл бұрын

    Useful

  • @towersroofinginc422
    @towersroofinginc4227 жыл бұрын

    This is great! I can't get enough.

  • @afsanamimi2636
    @afsanamimi26363 жыл бұрын

    I simply love it. You're AMAZING, sir!✨🌟

  • @gvsarmento
    @gvsarmento Жыл бұрын

    Thanks

  • @ConorNeill

    @ConorNeill

    Жыл бұрын

    Thank you 🙏

  • @siterioffiji7649
    @siterioffiji76492 жыл бұрын

    This is great advice, and not just for sales but for life in general. Thank you for sharing! 💖from 🇫🇯

  • @AKHISOUFYANBEATS
    @AKHISOUFYANBEATS5 жыл бұрын

    Very informative

  • @WhatTheHellMang
    @WhatTheHellMang4 жыл бұрын

    Have to be very careful with this. A few people around my workplace started saying "I understand what you are saying, but..." It was clear it was a conflict coping mechanism that they were falling back on, it dehumanised them and instantly makes me switch off seeing them as a sales person (all talk, no knowledge)

  • @kaylata5181
    @kaylata518111 жыл бұрын

    I have a question. ..what if that person just throw it straight back at u.. what do you understand? You understand nothing. ...how should we respond to that please. ..thankyou

  • @krystalazofficial
    @krystalazofficial5 жыл бұрын

    I call this A.I.O.A. This is where you ''Acknowledge and Isolate = ''I can appreciate you wanting to get the best bang for your buck, apart from that is there anything else holding you back?'' They will either give you another objection or tell you that's it. Then you Offer a solution and Ask again. ''Ok, I would hate for you to miss out on this opportunity so here's what I'm going to do for you, why don't we break this down into monthly payments...that way it's easier on your wallet and you still walk away happy, Do you want to put that on visa or mastercard?''

  • @gtran7
    @gtran79 жыл бұрын

    Genius! You are brilliant. You have helped me see the reasons to why my answering causes the discomforts with the companies of mine. Ikedo, what a great tact to help me communicate qualitatively with others. Thank you My Love, and thank you a million times!

  • @superochoo
    @superochoo11 жыл бұрын

    It is very interesting, but I don't see a clearly laid out criteria for the question that comes after the "I understand....". It needs to be open, right. but what's the goal of the question? Is it a proposition? Or only to understand the real feelings behind the other person's question? I believe the last question can use some more scripting.

  • @michellemetz3632
    @michellemetz363210 жыл бұрын

    Really, really great advice Conor! I'd also be interested in more on the follow up, in what happens after the "I understand, etc." Your teaching is invaluable and I share it with everyone I can!

  • @BobaFettBountyHunter
    @BobaFettBountyHunter4 жыл бұрын

    A fantastic presentation, which combines a number of elements in an original synthesis. He's not the first to talk about communication aikido. He's not the first to talk about "blowing your lid" (flight, fight, freeze response)--see Dan Siegel for example. Nonetheless, this presentation puts a number of such no-so-novel elements together in an original way that makes an original point.

  • @mgyaccount
    @mgyaccount5 жыл бұрын

    Me "This is called manipulation. Sociopaths use these techniques. It would be difficult to be this man's friend." Him: "I understand that you think I am a manipulative sociopath. What would you say if I could show you 5 ways we could be friends?"

  • @i.1213

    @i.1213

    4 жыл бұрын

    Witty 👏🏻

  • @sigolgoliate3446
    @sigolgoliate34464 жыл бұрын

    Quite helpful. Answers dont really have to be this one "I understand, bla bla bla" but this is the direction. Strive to figure out which possible thoughts and feeling associated to the question itself. It's no an easy exercise for a 18 years programmed person.

  • @fadelramadan6646
    @fadelramadan66467 жыл бұрын

    it is hard to change a habbit , I watchef this vedio 5 times I agree with the concept but when I face similar situation I counsiously reply by either defense or question now Sir I would like your advise what is the best way to get rid of such habit

  • @tofunwatoyinbo

    @tofunwatoyinbo

    5 жыл бұрын

    No reply? Sorry. Just keep trying.

  • @myvision739
    @myvision7392 жыл бұрын

    Great

  • @Cookieofdoom
    @Cookieofdoom4 жыл бұрын

    It's just basic pedagogy. Just make sure that the other person knows that you know how they feel.

  • @JD-hq1kn
    @JD-hq1kn8 ай бұрын

    Wow...

  • @justworship0570
    @justworship05708 күн бұрын

    ❤❤❤

  • @rishiraj2548
    @rishiraj25483 ай бұрын

    💯