CX Quick Take: Excellence being the result of high intent and hard work
Ғылым және технология
Host Mark Slatin talks with Horst Schulze, Founder and former President of Ritz-Carlton about excellence being the result of high intent and hard work on the latest episode of The Delighted Customers with Mark Slatin #podcast.
On this episode of the Delighted Customers Podcast, host Mark Slayton welcomes Horst Schulze, a renowned leader in the hotel industry. Schulze's innovative teachings have transformed the landscape of service and hospitality. Listeners can expect to gain valuable insights and wisdom from Schulze's vast experience. Plus, an exciting announcement is made about the Trusted Guide Roadmap Masterclass for CX leaders seeking to enhance their skills. Tune in for an inspiring conversation that delves into the world of customer experience and hospitality.
#cxstrategy #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
Пікірлер: 8
The combination of high intent and hard work truly leads to excellence - a valuable lesson from this episode #leadership
Wow, Horst Schulze's insights on excellence are truly inspiring! #DelightedCustomersPodcast
Excited to hear about the Trusted Guide Roadmap Masterclass - definitely something to look into! #CXleaders
Horst Schulze's legacy in the hospitality industry is truly remarkable #hotelindustry
I absolutely love the focus on delivering top-notch service in the hospitality sector #serviceexcellence
Can't wait for more inspiring conversations on The Delighted Customers with Mark Slatin podcast! #inspiration
Customer experience is so important in every industry, glad to see it being discussed in this podcast #CXstrategy
Schulze's innovative teachings have definitely made an impact on the service industry #hospitality