Hotel customer service refers to the interaction and assistance provided by hotel staff to guests to ensure a pleasant and satisfactory experience during their stay. This includes actions such as greeting guests upon arrival, assisting with luggage and check-in, providing recommendations and suggestions for local attractions and amenities, addressing and promptly resolving any issues or concerns that arise, and treating guests with respect and professionalism. Excellent customer service is critical to the success of the hotel, as positive experiences can lead to repeat business and positive reviews, while poor experiences can result in negative reviews and decreased revenue.
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