Do not enter anyone's property. Especially if they didn't ask you to. As soon as you do, you are officially the Defendant.

@randyfromthepeg4994

12 күн бұрын

pizza guy got killed by going to wrong address.

I'm the customer that says, "Can I tip you $100 for your extra time"???.

Hey, you go with your experience and gut feelings. No spotter? You did the right thing. It’s not an issue of not wanting to help, but the homeowner wanted curbside delivery. Going back and forth costs….as almost everything nowadays. If you go off the road…then what. Easy for,others to say just back up but until you own your own delivery service…well you know the rest. ✌️

You are not covered by liability insurance to go beyond the curb. Tell them all it's curb, or it's NOTHING. Why are you accommodating these people?

@skylerakers1989

Ай бұрын

Cause hes trying to be a good person when people dont ask for too much like this guy

@juniorninetyy

24 күн бұрын

He says if he can he will go a little more in as a favor, but if someone is asking something this extreme he won't.

@wheelie642

12 күн бұрын

I don’t understand the lack of communication with the customer. It appears to me when you get on site to make your delivery the details were not discussed at all. I don’t understand. It’s as if you are afraid to speak directly to the customer because it will cause a confrontation? That attitude brings a self fulfilling prophecy. You got their phone number on the bill of lading? Use it. Stop being stand -off-ish with your deliveries. You are guessing where you set down your deliveries that is so unprofessional. Lead the conversation. Smile on the phone. Speak, call, text! Do something! Tell the customer you can bring the pallets up to the house for $200 Or tell the there is a risk of them set in the wrong spot so would you mind to spray an X or post a sign where you want them dropped. Tell them if it’s not curbside there is a small fee. Again, what is with the lack of communication and the lack of details for deliveries where you consider yourself professional. High levels of communication = professional delivery. Understand this is corrective criticism and has no malice. I’m trying to help… that’s all. I’m in transportation and tips are not part of my pay but I get them all the time because I’m THE BEST! If I going to make a living at Transportation I going to be the best. My customers call my boss to compliment my customer service even though all that I am paid to do is drive door to door. BE THE BEST!

@orthrusthetoad

10 күн бұрын

I can tell neither of the last two people have any clue what they are talking about, you are more than accommodating, and contact the customers prior. It's not you that the issue is with, you're doing exactly as you're liable for, and beyond most times.

@RX-8GT

9 күн бұрын

Good person

I can go all the way back to the early 80s with stories just like what this customer was trying to do. Back then my family owned a retail lumberyard. Customers could pick up material at the yard or if they bought enough, delivery would be free to their property. If it was below a certain amount, a deliver fee was added. If they wanted the material carries to the back yard, an additional fee. Otherwise it was dropped wherever the truck could get close to. Shingle and sheetrock loads were done with a boom truck and if the contractor wanted the boom to be used to bring the material to the 2nd floor or roof, an extra fee was charged. If they didn't want to pay, it was set on the ground. Sadly, today people want to get a premium service and not pay for it. They need to read the invoice terms.

Good Job Mike, Customer paid for curbside and that is what you did. No regrets on you. Next time if they want it at the house, pay for it.

Smart move, if you had backed your rig down that asphalt road and sunk anywhere they'd have had a cow. Probably okay in winter, but definitely happens in summer. The customer could have parked a flatbed trailer right there where you offloaded and that would have been 🤓 smart. Great video...

If the situation was different and the guy paid a extra service charge for a special delivery yeah ok then but yeah it’s curb side and he knew that when he placed the order.

@2pugman

5 ай бұрын

You could manage that nice driveway for an extra $100.00.

@jeffwindrim975

5 ай бұрын

@@2pugman I’d be happy to pay a extra $100 dollars rather than having to move it all myself that’s to much labour especially how long the driveway is. Several years ago I was dry walling my basement and ordered 50 sheets of drywall it was $70 for delivery but get this for a extra $40 they would unload it and take it down into your basement for you that was a no brainer money well spent. If people want something other than curb side delivery there’s a fee involved simple as that. Especially a 2km long driveway ?

You can bet, without a damage release signed, they would happily file trumped up claims. Force them to pay the fee, esign the release before trying.

When I was delivering with a Moffet, I would NEVER drive the tractor down a private road or cul-de-sac without walking down first, if I didn't think I could turn in the cul-de-sac, the truck would NOT go down there, the moffet, MAYBE, that depended 100% on the customer attitude, company salesmen would get pissed, but I told them the next time YOU come along and show me how to do it, that shut them up !!!

@Drpepperkev4

5 ай бұрын

I never did delivery service with a moffet but I hear stories about it

@SaffordDelivery

5 ай бұрын

I've heard horror stories of driveway crumbling beneath our rigs

You seem to have so many issues with delivery. Why aren't you talking with the companies you deliver for? The stores need to clarify with customers where the drop off will be.

i dont think that was curbside, that looks like a road n not a driveway

This is just the start of real problem, on the next delivery to this house with a different driver with a different way of looking at this, the homeowner will complain others have brought it down the driveway and next comes non stop complaints to the store

People should not have DIY projects if they don’t have the tools/equipment either owned or rented to do the job. He should have rented the equipment necessary to to move the material.

I drive for aaa cooper transportation and we do home depot deliveries i go through this every day safford if they read the fine print on the contract then they would know we drop curbside and nothing else call the office lol

In household goods moving we had long carrys,stair carrys,elevator charges ect.........I ran moffat delivering construction lumber & other materials & there was some long off the road drops close to the construction sites where they needed it...I was paid by the hour but apparently you get some other form of pay (mileage or percentage)...Id have asked the customer flat out for a few extra bucks for the extra distance & trouble & if not Im sure your co has extra charges for that extra stuff & if not they should......

I drove a truck for thirty seven years an people want JUST a little more little more . He probably had the opportunity to pay for home delivery but went with curb but thought you had more money than him an you should be the one to eat the cost . Not him . Keep up the great work. Thanks

I would’ve called and been like “nah bro it was never delivered you sent me a picture of him dropping the product across from the neighbors house I’m down the way.

No spotter, no back!

Not bad ⚡️

Nobody is commenting on how much money the customer must have to have a nice rural property and can afford to pave a driveway that long, but is a cheap c--t who only pays curbside but wants to-door delivery.

back in my day we had to use a hand jack and take it 2 miles in 2 feet of snow

@Alboalt

5 ай бұрын

And we liked it!

@mattharper588

5 ай бұрын

And uphill both ways

That's wrong, people always trying to get something extra. I'd say if it takes as little as 60 extra seconds to drive it past the curb then your on your own. If it's a difference of driving it 10 seconds down the driveway, that's basically nothing. Once it starts taking minutes per trip now youre messing with the guys time

Wow great customer service dude. You keep saying ITS A QUARTER MILE as though that doesn’t only add like 5 minutes to the entire job. Have you considered trying your best in life? lol

I deliver Sod and get the same crap. Difference is I am a company driver and don’t have the choice. Record so far is 1.5 miles one way 18 times.

@SaffordDelivery

5 ай бұрын

Holy Moly!

He’s good and smart he finds a happy medium and tries hard to please everybody very competent operator

People no liability insurance for him and it can be said it's easy. It's not all fun and games when doing the job he is doing. Go get a call and contract your truck then do the job after 2 deliveries you will understand

Driver... why would you stand in the roadway on a curve in the rain with your back to oncoming traffic? Dude....

Yea do not go beyo d the curb if you get hurt or damage some thing your are not coverd and you will be liable. I always said not when i did deliveries. I tell them i cant i got a family to provide for i am sure they wouldnt either. Always follow the rules. If not it will bite you back.

I appreciate this video...

I mean it really doesn't matter, curb side is curb side, but I am a little confused because he changed the distance several times, between 2 miles, 1 mile, and a quarter mile..like which is it?

@kmoecub

Ай бұрын

Based on how many trips would have been needed depending on how he unloaded the skids.

@joshmurray8249

Ай бұрын

@@kmoecub lol, gotcha

“No spotter, not a controlled environment” 😂😂😂😂 man that’s wild. I deliver heavy equipment in NJ and PA and you should see the places we back down with no spotter. Instead of making bs excuses, just simply say its curbside and thats it. When you try to justify why you won’t do it it just sounds ridiculous.

I always rent what I need to get deliveries where they need to go. It is not on the delivery person.

Mike, i feel like if the contract the customer has paid for a curbside delivery and the driveway or even a side street driving a moffett 2 miles can be dangerous for you and some people don't think what these delivery drivers go though to pick up orders or deliver the orders sometimes going out of the way for customers can be done it the conditions are acceptable if a driveway is short then I think that putting in the driveway be acceptable but if it's a long driveway and there's no where to turnaround then maybe just leave it curbside or further down the road

@SaffordDelivery

5 ай бұрын

Absolutely

You're entitled to do what you thinks best for your situation, think I would have backed down side road as far as I could, taken product off there instead of busy roadway, not to appease customer but for my safety. Love content just saying.

@SaffordDelivery

4 ай бұрын

Side road? You mean the driveway?

I had some Karen tell me once “I turn my horse trailer all the time in here so you should be able to” I had a 48’ trailer

All the customer has to do is pay for the extra distance. It's well worth the little bit of extra money.

curbside means curbside. Want something different or better for you? ask for it and pay for it.

@wheelie642

8 күн бұрын

Although I am curious to see the document that says clearly Curb to Curb .. As long as we are all going to argue over this might as well present BOTH the delivery doc terms of service, and the insurance doc that says "not covered" for damage to customer property.

Much respect man. That's NOT an easy way to make a living and you go a remarkable job.

I can relate! 24 years I hauled dirt, sand, gravel, hot asphalt etc. etc. I can’t even begin to describe how unreasonable people can be. Even though they will have a skid steer or tractor to move the material around they still want you to pinpoint a pile of sand on a dime. A lifelong resident of the retirement capital of the United States here in Florida, I’m glad to see that the unreasonable northerners are just as abundant up there as they are here. When I was hauling, it was not uncommon to have property owners as well as contractors try to have us back between narrow, gaps in Form boards and concrete footers to dump the load within the foundation of a new build when they were going to bring in equipment to spread the material anyway.

@Hawkeye517

Ай бұрын

I bet you bi+ched, moaned & complained everyday for 24 years. Lordy be brother, give it a break.

@stevecorcoran9869

26 күн бұрын

Pretty much the same everywhere in the US I have worked & 95% of all dump drivers do it with absolutely no issues at all . . . . because that's what the company you are hauling for agreed to with the road or building contractor and that's what everyone in the industry does. I have worked as an equipment operator in several states over the last 40 years and I have been truly amazed at some of the places a good dump driver can get into and out of without getting stuck and how evenly a skilled one can spread a load of gravel or millings. On the other hand, I am also amazed at how many of them have no clue how the drive lock system in their own truck works and how many of them can repeatedly get stuck on dry, level, compacted millings or lime rock.

@oaktreejw

16 күн бұрын

@@stevecorcoran9869 yeah it’s definitely wild out there just wild what some people think is possible and what some feel entitled to

Is he going to pay for the tow truck of something goes wrong? NOT A CHANCE!! Is he going to let it slide when his road gets damaged? Hell NO! Curbside means curbside.

Times likes this is when I'm glad I'm in the 22' flatbed. Of coarse that means customers expect me to get that truck anywhere😂

@Drpepperkev4

5 ай бұрын

Would a 22' flat truck be better or worst then a larger semi flat truck

@elicallaway342

5 ай бұрын

@@Drpepperkev4 The 22' are straight axle, total length is about the same as just his flatbed. Staight axles are much easier to do multi-point turn arounds

@SaffordDelivery

5 ай бұрын

Yea they expect wayyy more

Even if you did take it all the way to the house the customer will not thank you for it.. so you do what you think is right

Sounds like an issue that needs to be addressed with whoever he is delivering for. Seems to happen so often that I'm guessing whoever sells the lumber is telling the customer that the delivery drive will do it no problem. In the amount it took this guy to winge about how he couldn't do it and take pictures to justify why he couldn't do it, he could have delivered all 4 pallets and stopped at McDs for a cup of coffee.

My day is going great!

This is petty. Carry your ass down the road. Smh

You could of went down the road.

@SaffordDelivery

4 ай бұрын

Could have did a curbside Delivery too

If he wanted curbside delivery why didn't he meet you down there with his truck or trailer. You could have helped him.

@SaffordDelivery

5 ай бұрын

With what?

@crazyflboy8727

Ай бұрын

They aren’t allowed to load material on a customers trailer. He’s responsible if he damages it bud.

I"m a delivery driver as well. I always say you never piss the flatbed driver off, I'll make sure you have to carry every board on that truck. I'm all about getting it as close as I can but some situations don't allow it.

I don't understand something if you have the address where to deliver and if the company has looked at where the address is and has no problem with that ! where has that merchandise been dropped off ? 🤔

@SaffordDelivery

4 ай бұрын

We don't understand the question?

People think a forklift will go in sand.

@stevecorcoran9869

26 күн бұрын

The forklift he is using is designed to go offroad. We get lumber deliveries to building job sites with them all the time & they do fine in mud/sand, slick clay.

Lol, did he call and complain?

@SaffordDelivery

5 ай бұрын

Nope

Bro really don’t want to drive that forklift more than a few feet 😅

@trollingdaddy2568

12 күн бұрын

Im sure if you have a job you know time is money. If he paying for it to get dropped off in the front theres no need to accommodate. Im sure you talk before you think all the time

@waterbottle4782

10 күн бұрын

The issue is that he does not want to drive that far, the issue is he was hired to do curbside delivery and the amount of time to take several pallets 1/2 mile round trip would take quite a bit of time. Taking too much time would in turn: a) throw out the delivery window for every other drop off that day and b) he has a boss to report to whom would be quite angry with too much time spent on a single delivery. :)

I can understand that you're fulfilling your obligation for curbside delivery, that's completely fair. However, for customers such as this (with very long driveways), and in the interest of getting paid for your time and making some extra money, perhaps you can offer a "curb to house" add-on charge that the customer could elect to pay? I completely agree, however, with not placing the materials inside garages. etc, as there's definitely some risks involved in that.

@kmoecub

Ай бұрын

That option is available through Home Depot if you want to pay for it.

@007gunlogo

Ай бұрын

@@kmoecub Cool...I did not know that. I think it's very fair to expect folks to pay a premium for the extra service.

That strap winder saves a lot of time

I would tell them your insurance only covers your liability to the curb and if they decide to sign an exculpatory waiver relieving you of liability, you can deliver it up the driveway for $50 per skid. That way you pocket an extra $200 and you dont inccur any additional liability. Otherwise, the material is gonna sit on the curb and they can figure it out from there. Unless the customer has a tractor w/ loader, im gonna guess 90% of the customers will take you up on the offer.

What if they had a post office box we're is the curb side then? At the post office

Hey my guy I use to watch you clips almost on a regular but hey life happens which caused I couldn't remember channel name an luckily you clip shows in my suggested to watch but anyway you gots great work ethic an yes curbside is curbside NOT a 2 mile (in total trip) from truck to curb if he wanted that he would of gotten to door an not curbside yes he probably pay more but hey if he wants the extra work he pays extra money... be safe my driver an always keep it rubber side down brive safe

@justing6594

Ай бұрын

Same here. I forgot to subscribe when I was watching. I finally found it again and made sure I subscribed. 😊

Wear and tear, weather, more time on a two lane with double solid yellow, you are right.

It's a short .it thinks reverse is in . Bad switch on column

Yeah then you go all the way down there and God forbid something happens the machine breaks down, somebody gets hurt, damage of some sort, and then they want to come back on you and ask you why you did it. I’ve been there driver matter fact I’m going to do a curbside right now and they’re trying to get me to back downsame situation it’s going curbside what they paid for.

If it is a contract, just stick with the contract. The customer can call the supplier and argue the issue of the contract. If it says curbside, them I will drop it on the curb due to the contract.

That noise from the moffett the sensor from the seatbelt not work properly. I just unplug the alarm.

Three tire wonders on cold ashfault or concrete. Not for watery mud . Or sand.

@stevecorcoran9869

26 күн бұрын

The driveway he was whining about was a 12' wide asphalt road.

Could’ve paid for that service but they just got curb side so I’d do the same thing

well fella just do what they paid for kerbside is fine dont let them take the piss

I love can't/won't do truckers. More work for me.

Who cares if it’s curbside, just deliver it to where they want it? It’s called customer service, if you wanna complain and start bitching they will say bad reviews of you

Never made it to IG.

Home Depot trailer..loaded them for 10 years

No bud your not wrong at all ..bad enough that you got to unload on the highway...an your not required to take it all the way....hell taking it some of the way down seems better than nothing at all... your being cool..... Buts that the world now day's every bidy wants something more then what rhey paid for for free

You give customer service a new meaning. Lord hates a coward. Ride down the road and drop the stuff off. No big deal.

Here's a thought why didn't you go ahead and take the first pallet down their if you have a problem with taking the stuff to the people then get another job

If you couldn't back that rig down that road that's as wide as a two lane highway without a spotter then you shouldn't have a CDL WOW!

As a former driver for Lowes i would've backed down the driveway. If you pay for the fuel thats one thing but thats just laziness

Am a mechanic an people all ways say....... hay why you got that off...or why your doing that put this on for me to.. .but when i say well that coast more they get but hert .. An they say am not paying you extra when your right there at it ...well then am not putting it on....an then they want to fight.... I don't have time for that .... people going to figure out there is people you don't really need ro piss off like your bank your prest your delivery driver an your mechanic....

So basically if you need the mataerial brought straight to the job site, dont bother with this delivery company. Just call lowes.

I's a salt can maybe...instead of a garbage can?

You keep talking like you need to be the one who justifies it. Taking the load all the way to the house would turn a 20 minute job into an hour and a 15 minutes. The question is whether or not your boss wan't to have you there that long or not.

Get on that lull and take it anywhere ya want

This isn’t really curbside delivery tho. Basically you dropped it in the woods across the street from the neighbors house.

@wheelie642

8 күн бұрын

TRUE, and I'm curious to see where Curb to Curb is written. Obviously the customer doesn't have it in writing or see it or is playing dumb. Which is it. Why doesn't the driver show the clause where it is WRITTEN??? To end the arguing with a customer.

lol we both know you just wannet to be petty i do the same and you could just back up into the drive way easy 😂😂

Personally I would of drive the truck down there.

Your voice is an exact duplicate of Bay Area Transparency...

I never heard in my life time of curbside delivery, but I guess you have that for your organization. If I were that person I would never hire you guys in the first place, I would get someone who delivers and puts valuable materials where I can keep a eye on them. This guy is stupid! Every time I get delivery, they put it where I need it to be, I only want to move it once not twice. Sorry!

Lots of people faill to think ahead.

Omgosh..!🙈 A quarter mile..🥱... 402.336meters..😞 I would go mad,stark raving bonkers with US Imperial measurement 🙈🙊🙉

Love the show but this time you could have called in for a better spot. It seemed "random" location to drop those off at. I mean the customer's first thoughts are gonna be.... "Why here????" No landmarks (except a No Trespassing sign I believe). Put it by the trash can it makes someone think they may be disposing of it... (would be a bad idea there). Here is a positive suggestion.... I've seen this done on another Trucker's channel but he does it for work maybe only 5% of the time.... rest seems for viewpoint. Get a DRONE with a camera and you can scout the road for a perfect spot. Fly it in and that's your spotter... no need even leaving the truck. You sit and watch the camera and BAM... found a spot. Its what I'd do... No need to walk or drive into potentially dangerous areas... let the drone do the work

Man come on that's drive is bigger than most roads in the uk seems like your just work shy at time I totally agree with the arsholes who argure with you but this in all fairness seems like your picking for KZread you could have backed to the boat at what point you'd only have a mile to cover

@SaffordDelivery

4 ай бұрын

Nahh it's a curbside Delivery

What a lot of people do not realize....weight of truck n trailor....if a driver damage land..driveway. ...DELIVERY COMPANY WILL FIRE YOU!!

Do not pay for curbside delivery if you want site delivery. If you want it at the site, just make sure to pay for it. Why would a stranger do anything for free? The delivery driver is not a charity. He works for money and his effort is worth money. You pay for the bare minimum, you get the bare minimum. If you demend more then you pay more. You get what you PAY for.

How about back in🤣it really isn't that hard if you can't do it I wouldn't complain about having to drive the forklift up there

@kmoecub

Ай бұрын

You give your time away for free?

Private road is still a road, whether state owned or not.. so therefore the curb of the house is at the house..

@Marklin15

11 күн бұрын

Some companies have a policy of not going down private roads and driveways

I have watched a few of your videos and you seem to be a half empty glass kind of guy, your in a customer service job and your customer service ain’t great

You asked if you were wrong...YES, absolutely. I'm a retired professional truck driver of 37 years. I owned 3 trucks..1 flat bed & 2 53's trailers box. You were wrong and unprofessional. It WILL come back on you... you're just a truck driver...strive be a professional.

I used to like this dude, but I swear to God he is the biggest crybaby. Like what’s the big deal drive the material damage driveway man come on I used to deliver with a Moffett. I would bring it as far as I could. That’s all right one day he’s gonna be the customer and he’s gonna need that little extra mile and somebody’s gonna tell him go ask himself.

@SaffordDelivery

4 ай бұрын

We used to like you.... for the same reason we thought you knew that these delivery times eat into our day and add soo much time and inconvenience that it isn't accounted for on a regular delivery. Imagine it being peak spring time and you have 10-17 deliveries a day and 4-6 different pick up locations that almost aren't ever ready. Load times are unpredictable. But you are expected to make up for loss time, where? Drive time? We aren't time travelers.... un strapping time? Possibly a couple of minutes. Actual delivery time? 2Miles to drive with a forklift for delivery when it's supposed to be curbside or a reasonable length driveway. 🤔

If both of you were smart, you would have him come up with his truck and load it on his truck.

You must work up in a union state , Most Union Workers. have your attitude.

You could have gotten a jumbo jet in there

@kmoecub

Ай бұрын

He wasn't being paid to. Contracts matter.

@rrgoody

Ай бұрын

@@kmoecub I get it. It’s from Snatch

Driver out here acting like an immigrant and not an American,😂