CSDM Technical Service Deep Dive Discussion
In this video, Scott Lemm and Mark Bodman explore the Technical Service definitions in CSDM, how to leverage Service Builder to define and build them, and provide clarification on the 3 different types of Technical Services that CSDM illustrates.
This is a long one, so here is a breakdown of the main topics and where they start so you can jump directly to that subject.
2:00 - Explanation of the Application type Technical Service
7:30 - Explanation of the Infrastructure type Technical Service
10:00 - Deep dive into Dynamic CI Group
13:00 - Introduction to Service Builder
13:50 - Service Classification depreciation and reasons
16:00 - Technical Service Offerings
18:00 - Synchronization of CI Groups: docs.servicenow.com/bundle/qu...
19:10 - Service Builder wrap-up
20:00 - exploring Dynamic CI Groups
24:15 - CSDM Attribute Synchronization of Support, Managed By and Change groups.
28:00 - Connecting to the Catalog Items
Be sure to check out and bookmark additional CSDM videos on our Data Foundations playlist here: • Data Foundations - CSD...
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Пікірлер: 3
Good walkthrough and explanations! The only things this video was missing were examples of an actual service catalog item that references a service offering and opening an incident ticket that uses a service offering.
Can you provide an example of a technical service offering that would be tied to a CI for incident management. I am not sure how to explain this to my team as an offering to include every CI in cmdb.