MSC’s response to Ben & David isn’t good enough. I get asking them to put the small hand held camera away, but to say no pictures or filming on a smartphone is ridiculous

@dr.patcrnadnap1264

3 ай бұрын

Yep. It’s crazy. These Bloggers inform the subscribers on the experience of the cruise lines. It’s a large web of ppl sharing information. What they did to Ben & David can drive there sales down. Everyone is sharing this ridiculous ban

@CarlTippins

3 ай бұрын

I get your outrage, but I don't really get asking them to put there camera away AND they also said no filming on the smartphone FOR THEM ONLY. If it was really an issue, MSC would have stated that ALL passengers couldn't record ANYTHING on a smartphone. This was specifically targeted to B&D, whether it was retaliation for their previous bad review of the cruise ship experience (which I firmly believe that was the case), or if it was something else. Anything they told B&D should have been implemented throughout the ship. BTW, B&D had posted a stellar review of the MSC experience in the previous week's video. So they were turning their opinion around from their previous experience. Well, that certainly went to hell in a hand basket after the were (aggressively) told to stop filming. Also, I read recently that MSC Corporate had reached out to them and apologized and asked them to be a part of a team that would come up with a corporate wide policy on cruise ship vlogging/picture taking/filming in general. I hope that this is true and not someone blowing smoke up everyones ass.

@charla6548

3 ай бұрын

MSC is a poorly run company and I wasted money cruising with them once and never will again. However, how they treated Ben and David is inexcusable!!!!

If they said Ben and David couldn’t film then they should have banned ALL THE OTHER passengers from taking pictures and filming too.

@lyfandeth

3 ай бұрын

There's a small difference between a passenger with a camera, and a 2-person VIDEO PRODUCTION COMPANY. Even when they are solo, professional KZreadrs are running a video production company. Thet are conducting business, and many cities and countries require business and tax licenses for this. Yes, a lot of people fly under the radar--but then put the permanent record of that business on YT.

@laurawilson9235

3 ай бұрын

Exactly and normally they blur them out anyway don’t they

@JsRetroVideoGames

3 ай бұрын

​@@laurawilson9235 I notice some do and some don't. I don't know what the exact laws are. I think if you're on public property, you have a right stand and aim your camera anywhere. I think if you're on private property, only the owners of that private property can tell you not to record.

@ohboy2592

3 ай бұрын

@@lyfandeththere is no difference. You are in public and are not offered privacy in public to a certain degree. You can’t harass people while filming but you can film who and what you want. It doesn’t matter if it’s a camera or a phone. If they did receive a complaint of Ben and David filming then the cruise should have told them too bad. Don’t cruise if you don’t want to be filmed. It is borderline illegal to ban one person from filming and not others. They were also told they couldn’t film at all. Did all other passengers get told the same thing?

@fairwfriend

3 ай бұрын

They will eventually and then charge you for the pictures they take of you and try to sell you.

Hey Tony! My issue with MSC is that they had questioned Ben and David about their KZread channel multiple times before the banning. Ben and David said that they were not allowed to film anywhere on the ship! We do not believe MSC's response in any form. Thanks Tony and Happy Cruising!

@littleeva

3 ай бұрын

Ben and David said that they saw other people filming with their phones. So MSC's "excuse" sounds like b.s. to me.

@alanleafy

3 ай бұрын

My thoughts exactly

@korinamoss3581

3 ай бұрын

Agree!! It was totally retaliation.

@B-ch6uk

2 ай бұрын

@@littleeva Do Ben and David use a phone to film or a video camera? I think the latter would intimate a lot of people.

This sounds like a bogus response from MSC. They were banned from even taking personal photos, not just filming in public spaces. Also MSC's page posts footage taken by passengers with other cruisers in the background. All cruisers were allowed to film and take photos except for them.

@user-ub8fn5ek5u

3 ай бұрын

You were there to witness this or just hear say

@Shan_Dalamani

3 ай бұрын

@@user-ub8fn5ek5u Troll or MSC employee?

@annhenriques3520

3 ай бұрын

@@Shan_Dalamaniprobably both. They have been leaving multiple comments in more than one KZread creator’s comments about this topic, defending MSC each time.

@KathNoble

3 ай бұрын

One jobsworth staff member doesn’t represent a whole cruise line.

@captraykelly

3 ай бұрын

This is BS

Cruise lines can’t muster enough guts to kick kids out of adult only areas but have no problem going after a vloger

@karyndewit193

3 ай бұрын

Can or can’t? Because I never see any kids in the Serenity area on Carnival.

@markw639

3 ай бұрын

@@karyndewit193 Can’t. Just noticed the typo. Few too many times for me. On both Carnival and RCL. So far the only line I’ve seen enforce their own rules has been Celebrity.

@afeld7942

3 ай бұрын

They also won't handle chair hogs

@MrKarmapolice97

3 ай бұрын

For real every time I’m in an adult section there will be kids in there and no one ever says a word

@thecanadian6958

3 ай бұрын

We did an Eastern Canadian cruise in October from Quebec City to Florida. No one was in the adult pool for most of the cruise and my daughter wasnt' allowed in...even though it was empty!! She was 10 at the time.

I went back and watched about 5 of Ben and Davids videos; skipping around to find people they have filmed. In most cases you may see someone a table or so away, but nothing to get upset over. They will often film a wide angle shot of the bar or restaurant areas where you see people. Those guys are making videos about the ship and are professional. If there was a problem MSC should have brought it up discretely and requested them to edit out the person or be aware of the issue. MSC will lose this one.

About the MSC thing? My niece and I went on our first MSC cruise, and a gentleman was filming my niece outside the restaurant and even jumped into a photo with her with one of the professional photographers. We complained and got told "Oh. Well. Cultural differences" and "We'll he took photos with me. I'm on his phone too." And then we were brushed off. Guess I need to be yacht club to be taken seriously.

I don’t care how cheaply MSC offers cruising, I’ve heard/read enough to know I won’t ever sail with them. Why risk it? Why reward them?

@billyboyd3493

3 ай бұрын

@Kisses >> MSC couldn't be happier. They have no need for you and the dopey supporters of ' the drama queens '

@valerielane1066

3 ай бұрын

​@@billyboyd3493 that is partly what this is about. The fact that Ben and David are openly a homosexuality couple. Someone doesn't like gay couples. Ben and David's characters are very extrovert and I do remember a waiter bringing them their food with a snooty look on his face. That and the fact that 3 years before on MSC when they gave a bad review, that was also because of a homoephobic remark aimed at Ben and David. This is my opinion.

@valerielane1066

3 ай бұрын

Whatever reason, MSC have definitely shot themselves in the foot. Very stupid because Ben and David were giving a very good review of the ship and particularly the Yacht Club. If the person didn't want to be videoed perhaps he was with someone he shouldn't have been, or was wanted by the police, or was somewhere he should not have been. But, in any scenario he could have asked Ben and David to take his image out of the video??

@kathleenswarm8564

3 ай бұрын

​@@billyboyd3493Sorry but your snide remark regarding "drama queens" is very rude and hateful. I would say more but prejudiced people are not worth it.

@billyboyd3493

3 ай бұрын

@@kathleenswarm8564 I love you honey. They are queens, queer, full of drama >> so what is so hurtful?? TV show a while ago was call 'queen eye for the straight guy' . LGBTQIA+: Abbreviation for Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual. The additional “+” stands for all of the other ...

If you're going to remove B&D's camera, then remove all cameras. Very weak response.

@margaretharmon7485

3 ай бұрын

Exactly

@user-ub8fn5ek5u

3 ай бұрын

MSC didn’t remove B&D camera they told them not to film - and they weren’t targeted other cruise bloggers have talked negatively about MSC - will MSC goal to target all cruise bloggers on their cruises

@bullgator

3 ай бұрын

Not really close to relevant. 🤣

@scottreich1420

3 ай бұрын

@@bullgator Please expand. Banning one camera does not achieve any goal.

@cllindse-greensboronc2744

3 ай бұрын

they told them they couldn't even use their phones to take regular vacation shots of themselves.@@user-ub8fn5ek5u

I totally believe Ben & David were targeted because of their previous video. I’m calling MSC reply BS even if someone complained they could have said not to film while there were other passengers around.

@MeganSaidThis

3 ай бұрын

exactly, a simple "please avoid filming other passengers because we have passengers complaining" would've sufficed.

@The0Patt

3 ай бұрын

Agreed, also if it was a passenger complaint there would not have been all that prior questioning etc

@ryukagesama

3 ай бұрын

​@@The0Patt I don't see why both factors cannot be true. If one cruiser complains about another cruiser regarding any sort of subjective policy, I expect that the cruise line would factor the identity of one or both parties into their response.

@IncensedZombie

3 ай бұрын

Okay sure 👌

@charlenekujawa3119

3 ай бұрын

I agree about their previous negative reviews from Ben and David .I look at the MSC ships differently... And never been in the MSC yacht club. I've been on 6 recent MSC cruises and enjoyed the cruise. Yes retribution

a VERY important person isn't sailing on a 5000 person ship. They're on a private yacht.

@MaryAnn-is8ku

3 ай бұрын

You are exactly correct

Msc is full of it! I saw the video, and the manager was totally rude! David and Ben also asked if they could take regular pictures, and they refused to let them.

@ksmalls7017

3 ай бұрын

Question…where did you see the video? I watched their video, but it was edited audio with none of the audio from the MSC staff. Just their voices.

@nonacee5065

3 ай бұрын

​@@ksmalls7017there is a blacked out section with just the words of the staffer talking to them about not filming. The boys sounded really shocked and surprised by the filming ban in that conversation. Then once they were in their room they put video back on to explain to us what just happened.

@Shan_Dalamani

3 ай бұрын

@@ksmalls7017 The reason was they didn't have permission from the crew to be filmed, so they were edited out and the visual portion was shut off. There's no grand conspiracy here on Ben and David's part. They recorded as much of it as they could.

@mr.balloffur

3 ай бұрын

Where did you see the video? Because the video everybody saw that they posted had the cruise voices edited out. So now you're full of it 😂😂😂

@ksmalls7017

3 ай бұрын

@@mr.balloffur huh? 🤔 I don’t believe I ever said I heard voices… never mind. It appears my post has been deleted. @lalidoloca - Tony, was my comment deleted?

I would be concerned about Haiti, if they can break out of the prison, they can certainly break into labadee

@maries7058

3 ай бұрын

As much as we love Nellie's Beach at Labadee, we won't get off the ship this next time we cruise because we're scheduled for there.

@l.wallace4252

3 ай бұрын

True that and so sad for cruise industry there. They need the $$.

@rcfnc

3 ай бұрын

@@maries7058 I feel the same way about Mexico. I won't go past the port.

@priscillacorbett6381

3 ай бұрын

Going to Labadee in 4 days. Staying on ship

@stanislavkostarnov2157

3 ай бұрын

@@l.wallace4252 who are "they"... if we are talking about the Mafia, they need to become the only source of the $$ (via handouts for gaining loyalty with the commoner and via corruption for the police/government officials)... that would make them near to invincible.

Given the exclusivity of Yacht Club I believe there might have been a complaint. Having said that they handled it very poorly, they could have simply said you can film outside of the Yacht Club but not inside or something like that.

@user-ub8fn5ek5u

3 ай бұрын

Why can’t certain people come to this same conclusion which makes common sense- B&D overreact by leaving the shit and not stand up for themselves

@Shan_Dalamani

3 ай бұрын

@@user-ub8fn5ek5u You're just so determined to blame them for what wasn't their fault. Why?

@rc1411

3 ай бұрын

@@user-ub8fn5ek5uDid you even watch their video explaining why they left the ship? They explicitly stated that they go on cruises specifically for work because that's what their entire channel is about...reviewing cruises. They're not there to lounge around in leisure and honestly, if a company you're trying to do business with starts making the workplace a hostile environment....why would you stay? Why would you think it'd be a fun place to stay with employees following you around watching your every move, questioning you, and then tell you oh yeah we know you paid almost $6K to be in our suites tyvm but we're not letting you take pictures even with your personal phone anymore.

@-mikerivers-

3 ай бұрын

"Exclusive" - If the Yacht Club is exclusive, and B&D paid for said exclusivity, then other people shouldn't have been there while they were filming.

@Lovesapuzzle

3 ай бұрын

Yes. There could have been a complaint. Still I wonder, why MSC would just have said so and asked them not to film in the exclusive areas. MSC's story doesn't pass the smell test.

If what MSC said were true, management could EASILY have said, “hey, we have received a complaint about you recording. You can continue to record, but please make sure there isn’t anyone else in the shot.” That’s not a difficult conversation to have. Ben & David might still have been upset, they might have thought that was too restrictive, and they might have still gotten off the ship, but at least MSC would have been on the right footing.

@user-ub8fn5ek5u

3 ай бұрын

Definitely badly handled by MSC management and B&D in this situation

Personally, I think MSC lacks customer service training, their crew have been known to over react, being aggressive or rude unnecessarily in various situations. Part of it could be the European culture that they are in general not as warm and fuzzy, but I think the crew in YC might have over reacted when they saw the negative review from B&D and worried about being fired if they released another negative review based on their services. Or they over did the order of “protect the privacy of someone important” and decided to be rude and banned B&D filming altogether. I can list at least 3 examples that the MSC crew didn’t act appropriately, one is my own experience so I am not surprised about this incident.

@paulready8897

3 ай бұрын

If a passenger is afraid of being filmed, then they should just stay inside their house. You are being filmed in stores, banks, government buildings, casinos, hotels, and yes cruise ships. Anywhere in public expect to be filmed. Extremely unlikely excuse by MSC.

@Erdnussbuttertoast

3 ай бұрын

@@paulready8897 in stores, banks, government buildings, casinos and hotels you're being filmed by security for security reasons. Not some random bozo who's publishing it on the internet for everyone to see forever.

@cozycity-loft3612

3 ай бұрын

I agree. MSC really is not good for the American market. Was on them about five years ago. My husband and I we are gay couple. We are not public display of affection. But we got all looks when we close. It was very uncomfortable.

Call bs they could have just said do not film at this location / floor and delete what you recorded. They went well overboard [pun intended lol]

@clintonlheureux5448

3 ай бұрын

I’m with you calling MSC BS! I think they were targeted.

@mrlogboy

3 ай бұрын

Adding to that but somebody super secret like a royal family member was on the cruise. I guarantee you they were not the only blogging people on the ship and two people like me when I’m on a ship. I’m taking video and photos so yes if I noticed somebody there goes my 15 minutes of fame, so then would the cruise line stop everybody filming this people these mysterious, super famous people lol

@finned958

3 ай бұрын

Why would you delete what you recorded? That’s a ridiculous request.

@MrBillclintin

3 ай бұрын

They handled two big cruise influencers badly, and confirmed complains from other cruise passenger, the management from top to button is terrible.

@yms1974

3 ай бұрын

@@mrlogboy To add to that anybody super famous or royal etc has their own yacht they wouldn't be on a public ship just like they wouldn't fly commercial. this has nothing to do with a secret passenger as they were told NO FILIMING ANYWHERE AT ANY TIME. time to boycott MSC!

MSC… If it was a policy issue Ben and David would have been told to stop on the first day. And no matter what, they should have been treated politely. They could learn something about being discreet from B&D.

Whatever the reason for Ben and David being targeted, I will stay away from the Mafia Shipping company.

They said they handled it poorly?!?! You think? They only think that because there is backlash, MSC thought they had all the power and found out differently.

And there is another post by Ben and David after being on a conference call with MSC. I think MSC just learned a lesson in how powerful vloggers are. I don't think they were expecting this backlash.

@user-ub8fn5ek5u

3 ай бұрын

MSC are not stupid they have PR people who know how important cruise bloggers are important to the cruising industry- it’s was a poor handling of the situation by MSC management they should have consulted headquarter’s PR for advice and permission to take the best action for the passengers and MSC

@carly8056

3 ай бұрын

I’m DELIGHTED they got backlash, serves them F right! Team Ben & David 100%

@corlisstours5158

3 ай бұрын

I think MSC messed with the wrong people.

Secret, important people would not be on an MSC cruise...

@adamp2384

3 ай бұрын

Only someone who has never cruised in yacht club on one of their newer ships would say thay

@hairdresser1300

3 ай бұрын

perfectly stated happycruiser

@donnaschuepbach3830

3 ай бұрын

Cheating spouses or playing hooky from work would sail.....😅

@bullgator

3 ай бұрын

Yep. 😁

@matthewthurlow1204

3 ай бұрын

@@donnaschuepbach3830most likely a cheating politician

MSC is trying to cover their a**. Hopefully cruisers will see through the bullsh*t. Have a great day Tony !

@janinecarr3805

3 ай бұрын

Right? Too little wayyyy to late. Had there not been a massive backlash they would never have capitulated and refunded them or apologized.. I have no forgiveness for them at all..

@mlanding6832

3 ай бұрын

Agree. They’re just trying to do damage control… too little too late.

Ben and David posted on FB that they just had a meeting with MSC. Very interesting response from MSC!

At the end of the day, Ben and David were paying customers in the Yacht Club as well. So, they had rights to that space as muchnas the "complaining guest" and MSC ignored that. To say you can't film on a personal camera is targeting...no excuses for it. So...some folks rights mean more than others? Is that what cruising is about? Elitism? Discrimination?

@user-ub8fn5ek5u

3 ай бұрын

This is we’re storied get twisted, they said were invited to stay at the Yacht Club

@mariefraher8725

3 ай бұрын

Paying customers who make money by filming on someone else's business property. MSC YCL treat you like royalty...someone in a mega suit probably did get their nose out of joint. However, management could have 'managed" this much better. No need to be rude. They lost two fine customers who could have been beneficial for them. B and D were really hurt and shaken by this and I can see why.

@lozpopo

3 ай бұрын

​@@mariefraher8725 Its not the first time MSC customer service has been atrocious to B&D, they only just decided to give them another go after recieving homophobic abuse last time and now were immediately treated like 💩again. Its clearly either targeted by MSC or just indicitive of abysmal customer service on their behalf.

@mariefraher8725

3 ай бұрын

On a ship, it is up to the captain. I think it had more to do with the last bad review and their number of followers. I don't doubt that someone in a super suite might have complained b/c they were not targeted day one or two...and they could not have been the only gay couple on a ship that big. Again...they paid to do their business on another's property. Even they admitted that. Not fair...just take your money and business elsewhere. In the end, it is MSC's loss.

@SoloonaCruise

3 ай бұрын

​@@user-ub8fn5ek5u Hi they bought their cruise. They did mention they where invited by the PR department, but declined that offer.

If you want to stay super secretly private you don‘t board a massive cruise ship with 1000s of random passengers whom are all waving their phones around. So nope, highly unlikely. Except Elvis. And Bigfoot. They like to be spotted every now and again.

@user-ub8fn5ek5u

3 ай бұрын

I don’t think the Yacht Club area holds 1,000 passengers 😮

That's the reason why I thought MSC is poorly managed. They could have anticipated that Ben and David will do what they normally do to warn them that there's a VIP onboard who wish to keep their privacy. Are those VIP cruisers just planning to stay at the yacht club?😳 How are they able to avoid being filmed or videoed by some other cruisers? This story needs further scrutiny...

@keltaruusutravels4024

3 ай бұрын

I wonder what is MSC's excuse over the concierge being so hateful to them when they requested to leave.

@user-ub8fn5ek5u

3 ай бұрын

We will never really know who was filming at the same time as B&D - drama at sea

Regarding MSC with Ben and David, IMO some KAREN complained and the crew were already predisposed to shut them down. The KAREN gave them a good excuse. Very poorly handled, management needs to be schooled.

@mickeytollison

3 ай бұрын

Please stop with the Karen nonsense. It really is lame and old.

@michaellofton9571

3 ай бұрын

You a Karen defender?

@keltaruusutravels4024

3 ай бұрын

​@@mickeytollison OK Karen

@user-ub8fn5ek5u

3 ай бұрын

Management will be reprehended by MSC for the poor handling of the situation

@Shan_Dalamani

3 ай бұрын

@@lisagardner903 So let them handle it discreetly and quietly. Just a request to "please don't film me/near me" would have done it, as they've stated they don't want to intrude on others' holidays, and have voluntarily not filmed in certain situations because it would be impossible not to get others on-camera without their permission.

MSC, that's a crock of poo! How can one person's complaint outweigh another person's right?

@davidlaunderville5695

3 ай бұрын

What person's right???????? They were engaged in COMMERCIAL business video/photography...the concept is real clear and has nothing to do with a tourist taking 'personal' pictures. Damn, the American public has gotten soooo stupid...

@Moksha-Raver

3 ай бұрын

What if the complainer was a powerful Mafiosa figure who purchased shares in MSC through their olive oil business?

@emman6941

3 ай бұрын

​@@Moksha-Raveryou are probably closer to the truth here than you think! Very shady

@emman6941

3 ай бұрын

​@@davidlaunderville5695oh please, many people do vlogs on cruises...and guess what...you need a camera of sorts to do that. Ben and David are pretty well known so it sounds like they were targeted. It was dealt with very badly by MSC

Hey Tony, thank you for all your hard work in the cruise industry!

@LaLidoLoca

3 ай бұрын

Thank you!

The question that is being overlooked is why the crew suddenly became hostile towards them? I don't think a passenger complaint, of which they get many, would trigger this. Occam's razor says that inept management thought they could get away with trying to silence someone who had previously said things they didn't like. This fits all the facts of the situation: 1. Telling them they couldn't even film with an iPhone like all other guests are allowed. 2. The hostility of the crew after finding out about their KZread channel. 3. Giving no explanation as to why they couldn't film at the time. Corporate PR speak after the fact is always a fantasy they hope to sell to the public.

If you go on a cruise and leave your state room at all, you are probably going to end up in a photo on somebody else's social media page. A cruise is not a place where you would reasonably expect complete privacy. MCS are anchors with a prefixed W.

@stevemcgowen

3 ай бұрын

There's a difference between being in someone's home videos or pictures and being posted on KZread, Instagram and whatever else.

MSC trying to recover...OOPS...didn't work.

@sharonh2172

3 ай бұрын

Recovery 😂 Just between the exposure from Tony, Shiplife, Don, and Ben & David, over about a million people are disgruntled with MSC...OUCH!

@TWSmith42

3 ай бұрын

There are plenty of passengers to go around. MSC doesn't really care if cruise vloggers call MSC out for bad customer service and mistreatment. Still, no MSC for me.

@bdove2007

3 ай бұрын

They will recover with offering one cruise at a discount watch how fast it will get booked up

@stevemcgowen

3 ай бұрын

MSC caters to European cruisers. The travel agencies here offer flight and cruise packages from here to the USA to go on Caribbean cruises. Privacy tends to be more important to Europeans than vloggers who think they are entitled to film anywhere. MSC will be fine. @@TWSmith42

@user-up9iq7ic8z

3 ай бұрын

Cruisers for Years & have heard good and Bad , so We will just hold off on than one ...

Calling BS on msc's bogus response. If that were true they wouldn't have been told they couldn't record anything at all onboard or take pictures of each other. Ben specifically asked if he could just take pictures of David and was told no, he couldn't even do that.

@user-ub8fn5ek5u

3 ай бұрын

And you witness that

@meemawlinda

3 ай бұрын

@@user-ub8fn5ek5u Angelina Tana, if you bothered to watch their video you would hear it as well. But if you want to defend msc, by all means feel free.

MSC needs to post something for the entire cruise community explaining and apologizing for their terrible shortcomings and to explain how their rules and crew are going to navigate similar situations in the future…. And shoot us straight, no BS

@bullgator

3 ай бұрын

Sorry, but IMHO, the cruise vloggers are creating a mountain out of a molehill because this is their livelihood.

@Shan_Dalamani

3 ай бұрын

@@bullgator Livelihood or not, paying passengers deserve courtesy, and the cruise line, if they're going to implement some rule or policy, needs to apply it to everyone, not just two people who actually go out of their way NOT to intrude on other passengers' privacy.

@jameswade7550

3 ай бұрын

@@bullgator Bull its BS and I hope this hurt MSC in future bookings, I know we had a party of 10 going on MSC in Dec. and have cancel. They can take their ships and attitude back to England.

@artiefoxx4360

3 ай бұрын

@@bullgator how in the hell was it making a mountain out of a molehill? Livelihood or not, they didn’t just go on that cruise for fun. Did you miss the part where they paid nearly 6,000$ to go out of their own pocket? They were paying customers…no matter the reason. They were harassed and treated poorly by the staff. They were told they couldn’t even take personal film or photography…on the cruise that again they paid out of pocket for… No one else on that cruise was treated like that…so why shouldn’t they raise hell about it? What would you have done if they’d treated you like that? I bet you’d have raised just as much hell if not more if it was you or your family… No paying customer deserves treatment like that…

@rubyrowallan8743

3 ай бұрын

England?

I once took a cruise and didn’t get off the ship and stayed on and did spa treatments everyday instead. It was amazing! Hair, nails, facial, massages with seaweed, wraps, hot stones, relaxation, and it was thoroughly wonderful.

Hey Tony, the super secret person might have been Ludacris! Lol “shoutout Luda” 😊🤣😂

@LaLidoLoca

3 ай бұрын

Yesss!

I live in Europe, and privacy laws have nothing to do with it....

Ben and David just posted another update about MSC 24 minutes ago!

@LaLidoLoca

3 ай бұрын

Nice! I'll check it out.

MSC could have assumed good intent and given a warning and prohibited certain areas (like suites) from being filmed. Almost anything but a full scale shutdown

Who was this person that could make one phone call to the brass on the ship and shut them down with no real explanation????????

@B-ch6uk

2 ай бұрын

Probably a frequent guest with lots of money

great to see you doing so well after your procedure!

@LaLidoLoca

3 ай бұрын

Thanks! I feel pretty good.

Thanks Tony for all you do!!! 😊

Someone probably did complain but MSC handled it terribly. You ask them to film at a different time or location. Or help them do it so they aren't bothering anyone. You don't say you can't film anything, anywhere, not even a pic when the whole ship is filming and taking pictures. Nope they don't get a pass here.

Tony I just want to tell you we love this new vibrant, full of life energy you have since your surgery. ❤️

Ach, I'm late! Thank you for the news, your views, your face - for everything Tony.

@LaLidoLoca

3 ай бұрын

You are welcome!

I will say, during their filming in one of the common areas, there is a lady sitting in front of the windows staring at them. Her face is sort of blurred out, but you can tell she's watching them. That being said, I completely agree that staff handled the situation extremely poorly.

@Shan_Dalamani

3 ай бұрын

Thing is, if you don't want to be on-camera, don't stare at the camera. And you can always go up to them and ask them not to film you/blur your image so nobody can tell who you are. Do none of these people realize that the ship has security cameras watching them at all times in the public areas?

@legomom2boys

3 ай бұрын

@@Shan_Dalamani Exactly! B&D has always said they will accommodate as much as possible to blur others out if requested. And they even try to do things at an angle so faces are not easily detectable.

@legomom2boys

3 ай бұрын

@@lisagardner903 The cameras they use, which they have shown in other videos, are the same size as my Olympus Mark III. And they usually do not use tripods. However, I have been on cruises where I have seen families use tripods and large cameras to film their vacations. They often film during times that are not busy, in corners, and eat at weird times to avoid crowds. They try to avoid children as much as possible, as well. MSC targeted them because someone complained. They were beginning day 5 of their cruise. They had been filming for 4 days, and the shots included restaurant managers and staff waving and smiling. So, there must have been a manager who did not want their picture taken and who was high enough on the ladder to make things happen.

The response from MSC is pure BS and a coverup for their real reason, whatever that is. Ben and David were not told that someone had complained nor that there was a privacy issue where they were. They were the only ones who were prevented from filming anywhere on the ship. As they pointed out, many passengers around them continued to film on their cell phones without interference from MSC. Also, if MSC was enforcing its filming policies, it should have required every passenger to ask permission to film. That is in their policy. They didn’t. Larry from Texas

Appreciate you! Professional and fun.

As always, keep up the amazing work that you do. You’re not only informative, but entertaining a double knockdown punch.

@LaLidoLoca

3 ай бұрын

Thanks!

😊 Thanks for everything Tont, your channel is so helpful and fun. PS- Passports, that beautiful little book that opens up the world. ❤

Thanks Tony for keeping us updated on Ben and David!!

The way I screamed when you said "ugly toes' 😂😂😂 knock it off! You are hilarious

My husband and I spend every cruise with a thermal suite pass. It is our greatest relaxation :-) we used to do massages frequently, but the prices have gotten so out-of-control that we no longer do that.

Perhaps MSC could have explained directly to Ben and David why it was necessary to dispense the filming when whatever occurred created an issue.

Before this video came out, there’s been another update on Ben and David’s page. MSC refunded their entire cruise and profusely apologized for what happened to them. They also invited them to help provide guidance on future video policy going forward.

@LaLidoLoca

3 ай бұрын

Great update!

@Kayw434

3 ай бұрын

Yes, thanks for the update. The damage has been done. MSC cannot possibly make up for their actions. It was just unacceptable, unprofessional, and wrong. Thanks for providing this update to us all!!😊

@tinan8239

3 ай бұрын

MSC quickly corrected themselves before they were sued.

There is a couple looking at Ben and David and calling over a waiter in the background while they were eating breakfast… so it makes sense.

You made me smile… Elvis!

Spa treatments: I once had a 2 hour facial (on land) and afterward, my face was so soft and smooth, I couldn't stop touching it. And it was super relaxing.

I’m canceling my upcoming cruise with MSC!

@prussiaaero1802

3 ай бұрын

Cancellating?

Thanks for the cruise news and your views

@LaLidoLoca

3 ай бұрын

Thanks Shane!

Everyone else forgets that when we travel from one state to another it's the same as them traveling from one country to another. We have the luxury of still being home when we're away.

@HerHollyness

3 ай бұрын

That’s true, and the US is massive, but why wouldn’t you want to explore other cultures and countries anyway? For those of us from other countries, Americans’ lack of ambition when it comes to travel is very strange. I don’t mean that to be offensive. I’m British and there are lots of places in the UK I haven’t explored yet, but I’d rather go further afield because there are also lots of places like Vietnam or Croatia or wherever that I haven’t been as well, and I know they’ll offer me a vastly different experience than, like, Norwich.

Thanks for the great reporting!

No way Ben and David was shut down because of some important person. Other people were taking pics and filming, too. And, they were not shut down.

@jerettblaskey4946

3 ай бұрын

Someone that wants privacy wouldn’t be on a cruise ship. They would be on a private yacht.

Ben & David are always discreet. They film early in the morning when there are few people around and if a fellow passenger gets in a shot, they blur the faces if they are nearby and clearly visible. They showed all the film to management, but a decision to target them had already been made. There are families and vloggers filming on every ship, but only they were targeted.

@evlgamr

3 ай бұрын

Thats not exactly true, I appear in one of their recent videos, filmed during a sea day in the early afternoon when EVERYONE was on the ship and moving around. The first they chose to film a store I was one of about 2 people in without saying anything, just came in and started shooting. you can see me choosing to leave rather than be filmed. And then a few shots later they were filming a group of people at the coffee shot me included, in focus? no...but they weren't doing much to reduce getting people in the shot. Do I think they should be barred from filming? absolutely not. Do I buy any of MSC's bull about this? nope!. But not everyone wants to be filmed for publicly posted videos so I kind of understand the claimed person in the yacht club's feelings.

@ellenriddick2461

3 ай бұрын

​@evlgamr when you are in public, you have no expectations of privacy.

@Shan_Dalamani

3 ай бұрын

@@evlgamr You're likely in many more hours of security camera footage than you ever were in their footage. Of course the security camera footage isn't put out on KZread, but honestly, most people in the background in these videos are just miscellaneous people to most of us. If you'd asked them to blur you, they likely would have.

I'm assuming MSC didn't ask for them not to post what they had already filmed which I think negates the theories of a couple having an affair, a famous person, or someone under a witness protection program on the ship. Ben and David do state that MSC offered to pay for a cruise a few weeks (or months) prior to this sailing and they turned it down as they prefer to pay for their cruises so that they can give an honest a review as possible. MSC was aware of the negative and review and I think that's why they offered them the cruise so that they would provide a better review. As a result of them turning down the offer MSC could not ask them not to post a negative review. I believe that crew members recognized them when they were on board (MSC may have had a wanted poster for them) and MSC shut them down for fear of another negative review.

@stevemcgowen

3 ай бұрын

Commercial filming is not allowed without prior permission. End of story.

@LaLidoLoca

3 ай бұрын

Apparently it is looking at the response.

@Shan_Dalamani

3 ай бұрын

In which case the appropriate approach by the cruise company would have been along the lines of "Hi, we understand you have a KZread channel and you didn't have a positive experience on your previous cruise with us. Are you enjoying yourselves this time? Is there anything we can do to improve our service?" That would have been a golden opportunity for feedback on the cruise, both positive and negative, and ideally Ben and David being thanked for their honesty and willingness to give MSC another chance. It would have been win-win all around. But of course MSC chose to do the opposite, and are reaping the consequences.

@Shan_Dalamani

3 ай бұрын

@@stevemcgowen What commercial filming? Nobody is directly paying them to film. And if that's the angle the cruise company is going for, then they'd have shut down all vloggers, which they obviously did not do.

@legomom2boys

3 ай бұрын

@@stevemcgowen This is not commercial filming. Plus, MSC said in their statement that they welcome vloggers. However, they also said in the email they sent B&D that they would "comp" the cruise or a future cruise with the stipulation that they preview the final product before posting. This is why you will see some cruise vloggers "praise" MSC; they had their cruise and expenses comped.

This is something Else. As always we appreciate you for being so informative! You're our Fave!

If they can enact a prison break for thousands, how can the labadee resort be safe?

@bigguy1403

3 ай бұрын

It can't

I am not sure I would want to go ashore in Labadee right now. Yes it is fenced off and mostly isolated. But the gangs broke into 2 prisons that were much better protected then Labadee is. I love the Caribbean, but they do have a reputation for kidnapping and extorting money for the release of hostages. A little cash goes a long way there in Haiti

Ben and David - KZreadrs help the cruise lines by advertising what a great time they had on a certain ship or cruise line. Because one person complained about someone video recording, MSC went to far with it.

@kevgret

3 ай бұрын

I bet they make more money off the cruise line than the cruise line make from their videos

@Shan_Dalamani

3 ай бұрын

@@kevgret Oh, right - like Ben and David make more money from the two or three videos they put out per cruise than the cruise line makes from all the passengers who go on those cruises, some of them due to Ben and David's recommendations or videos detailing the fun excursion they went on or the meal they enjoyed? Oh. Come. On.

that was a lot of news, thanks for keeping us informed.

I'm not buying the "important-person-no-filming" theory. If a VIP was onboard, it would've been all hands on deck regarding ANYONE filming/photographing...not 3 days later.

MSC drop the ball on this one. I must say the ship looked beautiful. The review is going well. I was really looking into booking with MSC to give him a chance. Turns out it’s the same old MSC I’ll stick to the cruise lines I’ve been using over the years, I’m old dog I’m not gonna go across the street and try MSC after this experience Ben and David

I think the person on MSC was hiding from the law. And they were afraid of being found out

@Stephanie-we5ep

3 ай бұрын

I suspect they had brought the side piece along and didn't want to get caught. 😂

@hollypotter6989

3 ай бұрын

Probably someone cruising with some one they shouldn't be with...cheating?

Hey Tony, great video as always. You and Don always bring a positivity into your reports. If you look at Ben and David's video from their cruise., when they checked in and were in the specialty lounge there was a family in the background that seemed annoyed at them filming.... now it all makes sense... but MSC response is unjustified

If gangs can break out prisoners from a secure prison they can most certainly be able to break in any resort in Labadee

@LaLidoLoca

3 ай бұрын

Probably if they can make the trip.

If a person is afraid of being filmed, then they should stay inside their house and never leave. You are being filmed in most public areas like a store, bank, post offices, parking lots, hotels and even on cruise ships. You should expect to be filmed in public. That person needs to come forward and publicly apologize to Ben and David and compensate them. If it was somebody important trying to be incognito why would they be on a cruise ship where there are thousands of people that can recognize you. Probably somebody that didn’t want their spouse or significant other to catch them cheating on that person.

MSC really? another passenger can force another one not to even use their cellphone? MSC that is soo weak only making it worse.

@hopegold883

3 ай бұрын

If it was another passenger, they would have said so. (Even when it’s not, they’ll invoke a fictitious one.)

@bullgator

3 ай бұрын

As someone who may be on a cruise while their company thinks they are working at home, I would not want my image viewed by thousands of people on KZread.

@liamcollinson5695

3 ай бұрын

I feel it's more likely because they was previously not that flattering about msc but the funny thing was when they got asked to not film up to that point they was been overwhelming positive

My friend told be a few years back..MSC not for her…she wouldn’t go on line again…we almost got talked into one at a travel and adventure show on Chicago…glad we passed..for many reasons

Nice perspective Tony!!

I also think that someone is vacationing without their significant other and in on a work “TRIP”. A new episode of Caught! I feel bad that Ben and David were made to feel so uncomfortable that they ended their cruise. Love all you guys and Happy belated Birthday to your beautiful wife 🎂🥂❤️🌴🛳️⛴️🚢⚓️

@firecat-dy9go

3 ай бұрын

I have said the same thing 👍🏼

That's not what Ben and David were told. And, that wasn't in their official response to Ben & David. If someone complained, they couldn't been told exactly reason and given a chance to give their side of the story. I think they should sue MSC. It's obvious that suddenly 3 days later, MSC came up with a different reason for the request. Not only that, Been and David were basically threatened by the employee and told they weren't allowed to even take personal photos, despite what their response said? Clear discrimination!

MSC picks one over many? Even if someone said something they need to handle it that way. Maybe ask for them to do it later but this seems to just be a way to CYA. They messed up and know it. Maybe a full ban on MSC until they come clean.

SPAs are run by third party businesses. They DO NOT directly report to the ships authority. They are a contractor.

My theory of the Ben and David situation is multi-layered: first and foremost reason would be retribution for the prior poor review of MSC; second, MSC using an alleged passenger complaint as the excuse/smokescreen for the retribution; and third, if there was indeed actually a passenger complaint, I'd bet that passenger is either homophobic or has something to hide.

Try reaching out to Cruising as Crew, regarding non-cruiseline employees. She was part of a couple different companies that supplied workers to the cruiselines.

Funny thing is MSC Corp had invited them to do the same cruise complementary and Ben had declined the offer

You look healthier my friend. Glad the surgery worked as advertised. :-)

My favorite cruise news provider ❤

@LaLidoLoca

3 ай бұрын

Very kind! Thanks!

Ben and David found the Princess of Wales! She's been cruising incognito all this time... ;)

Shout out from Columbia, TN. Love your info and insight.

Hey Tony 😂😂😂 Love your Elvis voice. Thanks for all the great information. Looking forward to our next cruise in April to Hawaii.

Ben and David posted a response from MSC on their Facebook page.

I worked in casinos on ships. The casino was ran by a different company and paid the cruise line for the concession. Plus the casino paid for all the workers cabins and food. We still had all the task and rules of the ship to follow. The captain is the head boss of everyone. It is the staff captain that interacts with all the workers. In the casino we had bosses in the casino that was separate for the ship .but out side of the casino it was the staff captain. Shops, spas, casinos and now some of the food establishment might be privately owned and contracted to be on the ships So we had bosses with our company and separate bosses of the ship. Just like living on land you have bosses where you work, then other authorities such as police and other city rules to follow

It does make you wonder if there was someone (politician, celebrity, undercover agent) on board that wanted privacy.

Hey Tony, new to your channel. Love the news. Great job

I will never... never cruise this line. Ever!!!!

After your explanation of the Ben and David thing i agree...yup! Elvis must have been onboard... definitely Elvis!😊

Thanks for the shout out to Nashville and the General Jackson! I’ve been on it once and loved it. It’s been almost 40 years ago.

We've been on the General Jackson years ago. Enjoyed the dinner and the entertainment. It was a fun thing to do.