"Enhance Conflict Resolution Skills with the PSA: Active Listening and Team Dynamics"
Video Description:
In this insightful video, we explore how the Professional Scrum Master (PSM) certification can help you navigate and resolve conflicts within your team. Learn how to improve your active listening skills, enhance your facilitation abilities, and gain the courage to handle conflicts gracefully. Discover the importance of addressing unmet needs and creating a space for open dialogue to foster a harmonious team environment.
Key Points Covered:
How PSM helps navigate team conflict and complex dynamics
Boosting active listening skills for better conflict resolution
Developing facilitation skills to manage and resolve conflicts
Understanding and addressing unmet needs within the team
Techniques for entering and exiting conflict gracefully
The importance of focusing on ideas rather than personal differences
Tools and strategies for effective conflict resolution
Benefits of attending PSM courses and learning from diverse experiences
Join us to enhance your conflict resolution skills and become a more effective Scrum Master. Don’t miss these valuable insights and practical tips for managing team dynamics and fostering a collaborative work environment.
Timestamps:
00:00 - Introduction: How PSM Helps with Conflict Resolution
00:28 - Exploring Unmet Needs and Facilitating Open Dialogue
00:54 - Importance of Gracefully Exiting Conflict
01:12 - Focusing on Ideas, Not Personal Differences
01:34 - Benefits of PSM Courses and Diverse Experiences
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