Buying a Car GOES TERRIBLY WRONG (Dealer Caught on Camera)

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Zach calls up a Nissan dealer in New York to inquire about a too-good-to-be-true lease deal on a Sentra. Will he be able to get all the info he wants? Well, you know what they say about things that are too good to be true...

Пікірлер: 297

  • @CarEdge
    @CarEdgeАй бұрын

    No Dealers. No Hassle. Serious Savings. Let the pros at CarEdge do it for you! ⮕ caredge.com/concierge

  • @davidbetran8097

    @davidbetran8097

    Ай бұрын

    you went from selling cars, to selling car advice smh

  • @smokeyrodgers457

    @smokeyrodgers457

    Ай бұрын

    @@davidbetran8097 they are cornballs lmao

  • @overlandski7795

    @overlandski7795

    Ай бұрын

    Lol you make sales people into boogieman so you can SELL your own services 😂🤦🏻‍♂️

  • @sjbock
    @sjbockАй бұрын

    The woman on the phone sounds like she is in a call center with a script she follows. She's not a sales person.

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    No, she's doing ok, the salesperson is there to make a sale and after the sale kick your z@$$ out

  • @kevs2good133

    @kevs2good133

    Ай бұрын

    She is. A lot of dealers have a BDC department where they take incoming phone calls

  • @Sashazur

    @Sashazur

    Ай бұрын

    Yeah she sounds exactly like someone in a scam call center. Same accent, same cadence, same word salad.

  • @PizzaPuffs

    @PizzaPuffs

    Ай бұрын

    BDC for sure. Theyre pretty much appointment takers

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    You can't buy a car over the phone, they're not there to help anyone. The purpose of the car dealership is to sell cars, if you don't come in there's no money.

  • @jeffmetcalf4751
    @jeffmetcalf4751Ай бұрын

    Every dealership doesn't like to give ANY information over the phone. The management of the dealerships main focus is to get the people "in the door" to control the deal. It will never change.

  • @trippplefive

    @trippplefive

    Ай бұрын

    I doubt that a person looking for cap cost, residual, etc., is a standard customer who can be 'controlled'. It's a waste of time is what it is

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    ​@@trippplefiveto get information you must come in first, the salesman will be in control otherwise there won't be a sale so you're just wasting time.

  • @pjbuckmaster

    @pjbuckmaster

    Ай бұрын

    That’s why they are not doing well. The new times comes with new ways. People don’t want to go to a dealership. Better to evolve then die.

  • @elliott3991

    @elliott3991

    Ай бұрын

    this while most all have a buy off the website and have car delivered to your front door never leave home thing.....

  • @steveh6178

    @steveh6178

    Ай бұрын

    This is exactly why Carvana is so appealing to buyers. You can say all you want about them but at least you don't have to put up with going to the receptionist to the sales person to their manager then to the online sales manager then through the dearship sales manager, then to the finance sleazy ball who tries to sell you Acid Rain coverage!

  • @josephkelleher8820
    @josephkelleher8820Ай бұрын

    It's brutal trying tp purchase or lease a vehicle today.

  • @jerrylundegaard2592

    @jerrylundegaard2592

    Ай бұрын

    Apparently not in my area (DC). I see new vehicles plates every week. This week I saw seven including an elusive Ram and a Tesla. My daughter just bought a new Honda and had no issues getting 7 percent off MSRP with no dealer add-ons and the fake doc fee added to her trade value.

  • @Slurpy2k8

    @Slurpy2k8

    Ай бұрын

    It’s not the brutal. You just need to get off your ass. What’s wrong with that? Why does everything need to be something you order online?

  • @dawolfbandit534

    @dawolfbandit534

    Ай бұрын

    @@Slurpy2k8bruh what are you talking about? Do you even know, or you just bored?

  • @robbyrocksoo
    @robbyrocksooАй бұрын

    Unbelievable. Dealers spend tons of money trying to get customers interested in their product, then when the customer shows interest, they blow them off. What is going on in their heads?

  • @mistertwo6113
    @mistertwo6113Ай бұрын

    Thanks for continuing to expose the chronic level of dealer malpractice endemic in America today.

  • @firejoe283
    @firejoe283Ай бұрын

    There's a website for a dealership, that advertises for 2023 and 2024 models $10,000 off MSRP. I clicked it, it said terms and conditions apply. It also had a box for me to fill out, and a checkbox that says "I understand terms and conditions" So I clicked on the terms and conditions and it said to "see the dealership." Weird how they allow you to say you understand it, when you can't even see it unless you go to the dealership, which defeats the purpose.

  • @firejoe283

    @firejoe283

    Ай бұрын

    Bluebonnet Chrysler Dodge Ram

  • @eprofessio

    @eprofessio

    Ай бұрын

    Contracts of adhesion are insane.

  • @marknh3312
    @marknh3312Ай бұрын

    I bought a brand new 2025 Honda CRV and did it completely via text and email. Only phone call was to give them a $500 deposit. Set up an appointment the next day and spent an hour at the dealer with zero hassles and drove off. I told every dealer I reached out to that I was not coming in to negotiate. I told them they sell a commodity that I can buy at any Honda dealer within an hour of my house - amd I’d buy based on price. I was $1,800 under MSRP with low dealer fees and zero bullshit add ons. I’m happy with my deal.

  • @theboz8161
    @theboz8161Ай бұрын

    I recently called a CDJR dealer requesting the out the door price on a Dodge Charger they had in stock. After three promises, and 11 hours, there closing time arrived with no information provided. They called and text me multiple times, but told me nothing. The next day the GM e-mailed me asking what he could to to get my buisness. I told him what happened, and that his team blew it. Its like they don't want to sell cars.

  • @-----------------------------

    @-----------------------------

    Ай бұрын

    Your first mistake was trying to buy a Dodge charger.

  • @JJ-mh3hb

    @JJ-mh3hb

    Ай бұрын

    Those are all auto generated forms of communication. Nobody bothered to send you a personal email/text.

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    You can't negotiate a car deal over the phone so they have nothing.

  • @Noxlion28

    @Noxlion28

    Ай бұрын

    @@DrMidnight-oz1rk I work for a sub-prime lender and our customers buy out of state all the time to avoid sales tax. Surely it's possible to do it over the phone.

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    @@Noxlion28 you can't sign a contract over the phone. They have to come in to do the deal, they have to drive the car out the dealership. You can't drive the car out of the over the phone There are car brokers but they operate differently and you have to pay broker fees and they don't work for cheap.

  • @andyp8434
    @andyp8434Ай бұрын

    Sadly it seems like most dealers don’t want to do business with educated consumers. I’ve been TRYING to buy a new vehicle for months as soon as I start asking about the out the door price and questioning fees they start floundering.

  • @nysavvy9241
    @nysavvy9241Ай бұрын

    I was hired, trained and worked for a GM dealer for a short time. This is a long standing successful dealership. They trained us to not give prices on the phone. They all do it. I rather go in and make them crazy.

  • @medicisdad1
    @medicisdad1Ай бұрын

    They want you to come in and run you through their mill and close a deal. i.e. rip you off to the max.

  • @cmiles97x38

    @cmiles97x38

    Ай бұрын

    They think making you wait hours will make you accept a bad deal.

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    They're not ripping you off, they negotiate a car deal with you.

  • @Alex-dd3oy
    @Alex-dd3oyАй бұрын

    It is so frustrating to deal with dealerships. I'm car shopping in Dallas. I sent inquiries about a couple of cars to Toyota of Grapevine asking for dealer fees, document fees, loan origination fees, and out the door price. The salesperson completely ignored my questions and went directly to asking when I'm coming in for a test drive. I replied saying I'm not coming in until I get the numbers, the salesperson says that their policy is to only provide details in person. What a nightmare it is to buy a car

  • @paulbingville6485
    @paulbingville6485Ай бұрын

    Sounds like dealers have gone from one extreme to the other, from aggressively trying to close from the moment you call or walk in to almost total indifference.

  • @LarryJ602
    @LarryJ602Ай бұрын

    I’ve been trying to get some information by email and I immediately get a reply. It’s always the vague long email with “our team will get back with you” and never answering any question. I feel like they are using AI to write these emails due to how fast, vague, and similar they all are. I’m at the point now where the dealerships have convinced me I don’t need to buy a car.

  • @tyalderdice4980
    @tyalderdice4980Ай бұрын

    I’ve been selling cars for 16yrs. The dealerships like to train you to give JUST enough info. They view it if you give the customer everything over the phone they have no need to come in. I never truly understood this and that’s why I didn’t adopt it.

  • @youtoobe169
    @youtoobe169Ай бұрын

    Those internet departments are a total waste of time and resources.

  • @KrysC-TX
    @KrysC-TXАй бұрын

    I've been to a few different dealerships. Chevy, Nissan, Toyota (multiple), and Lexus. My best experience was at Lexus. They didn't do scam add ons. Salesman stayed on MSRP. Quick and easy. Worst was at a Toyota dealership. Chevy had a $500 off MSRP ad. My husband asked about it and the salesman laughed in his face. Told him it was a joke and it shouldn't be taken seriously. It's so ridiculous how these dealerships are.

  • @jerrylundegaard2592

    @jerrylundegaard2592

    Ай бұрын

    Having purchased for decades from both main stream and higher end brands, you are spot on. The difference between a BMW dealer (for example) and a Kia dealer is night and day. Likely because the typical high end customer is generally a well informed customer who will not tolerate dealer scams.

  • @metalmike570

    @metalmike570

    Ай бұрын

    ​@@jerrylundegaard2592Well BMW already stands for Bring My Wallet so...!

  • @jerrylundegaard2592

    @jerrylundegaard2592

    Ай бұрын

    @@metalmike570 Oh how easy some find to believe rather than know. Having owned three BMWs, I can honestly say that is 100 percent garbage. Now, Hyundai/Kia is a different story. Consumer Reports, for example, lists BMW as number 9 out of 30 for reliability. JD Power ranks BMW number 3 for reliability. So!

  • @metalmike570

    @metalmike570

    Ай бұрын

    @@jerrylundegaard2592 I'm glad you didn't need any serious repairs, because that's what their reputation is, IF you need something fixed it's $$$$ for BMW. However yours seem to be good. Perhaps it's how the owners maintain their vehicles has something to do with it!

  • @jerrylundegaard2592

    @jerrylundegaard2592

    Ай бұрын

    @@metalmike570 Of course reputation IS not reality. With any vehicle, maintenance is paramount to avoid unnecessary repairs. Having owned many brands, I can say without hesitation the worst for expensive repairs are Ford, Stellantis, Hyundai/Kia.

  • @user-oh1ee3pe9c
    @user-oh1ee3pe9cАй бұрын

    Thank you, guys. I was watching your vídeos before i went to buy a car, and you guys saved me a lot of money. Thank you, guys, for the videos

  • @christoole1664
    @christoole1664Ай бұрын

    I love these two guys at car edge. You are a great Dad/Son duo. Keep up the great work and education!

  • @user-jw3yx7pp1m
    @user-jw3yx7pp1mАй бұрын

    these guys are so good. thanks for all you do.

  • @angelr4429
    @angelr4429Ай бұрын

    This is normal dealership practice ray and Zack. They try to be vague as much as possible…..until you get in the door. Then they unload fees.

  • @theredscourge
    @theredscourgeАй бұрын

    You can't get a price on a Toyota or Honda in Canada unless you're in the store. It's not bad training it's monopolistic.

  • @sportscardude
    @sportscardude19 күн бұрын

    You should know that in modern dealerships, all the juicy sales numbers are closely guarded by either the sales manager or the finance manager. Peon sales people have to go into the office to discuss numbers with the manager, who will approve cutting a little here or there and send them back out to you with a counteroffer. You can't bargain directly with the person in authority anymore. As far as giving you detailed sales figures over the phone, dealers have learned that doing so will make it possible for a customer to pit several dealerships against each other in a phone-tag bidding war and they refuse to partake in it.

  • @stephengreen3566
    @stephengreen3566Ай бұрын

    I just came from a Toyota dealer and I could not get an out the door price. I asked for OTD price three times on a Rav4 and could not get it. I told the sales person I either get a price or I go to another sales person and they chuckled. Wow. I went to another sales person and they said they can't help me since the previous sales guy got to me first. I asked for the sales manager and was told they were not available. I paused shortly, and raised my voice a little and let everyone in the dealership know that I wanted to buy a car, "Will anyone sell me a car today?" Everyone, including a couple of customers, stopped for a second, then went on with what they were doing. Apparently they don't actually sell cars at this particular Toyota dealership. I walked out. Visiting a Subaru dealership tomorrow. Let's see how I do there.

  • @reatherhollingsworth2097

    @reatherhollingsworth2097

    Ай бұрын

    Make sure to write a google review for that dealership

  • @mike112079

    @mike112079

    21 күн бұрын

    Did you actually want to buy a car or did you just want to know the price? Those two things are not the same. You can ballpark the out door price probably within like a couple to a few hundred bucks. The sales person must have deemed that you were not serious and cut his losses.

  • @MeJonTheDon
    @MeJonTheDonАй бұрын

    I negotiate land transactions all the time and I find that giving the highest and best offer upfront for our asks is most efficient, and I wish car dealers would do the same when selling. Sure there's sometimes room for negotiation if say 5 deals go very well we can maybe allocate some better pricing to the 6th deal, but it's not like we're talking about any more than maybe 5-10 percent change in the single offer. Removing dealers from this equation should bring prices down for buyers and increase volume for manufacturers. Let's work on that

  • @ornative7514
    @ornative7514Ай бұрын

    What is irritating to me Is that most salespeople don't know details about the cars they are trying to sell. It is really refreshing to go into a dealership & a salesperson knows more abt the car than you do. So not knowing finance details is not surprising. The ignorance they display just gives them the chance to f)imflam you.

  • @jobe20001
    @jobe20001Ай бұрын

    going back some years ago I stopped at a Toyota dealer to look at a 4runner. I was looking for a TRD model which the dealer didn't have but he had a Trailsport that was a leftover. I took it for a test drive. Afterwards I asked a simple question which was how much is that vehicle. I got everything from can you afford $700 a month down to $400 a month. After a 1/2 hour of the salesman going back and forth the manager comes out of the office and starts giving me a hard time saying I'm wasting his time. I told him I asked a simple question and you can't give me a straight answer then I turned and walked out. That not only cost them a sale that day but several sales from friends and acquaintances that went and purchased from another dealer after I told them about my experience there.

  • @stephensanchez3982
    @stephensanchez3982Ай бұрын

    Sales training? What sales training! I worked on the new car lot for a GMC/Pontiac/Buick dealership for over 2 years. There was no training whatsoever. If you wanted to learn the particulars of the cars (engine, trim, etc...), we were told to read the brochures. We were simply expected to find out what kind of car the customer was looking for, get them to drive it then turn the customer over to a closer. Occasionally I got to work the 4-square but invariably the manager would send me back out to get another $500 or so despite how good a deal was on the paper. I left after they hired a new sales manager whose policy was that you had to be on the lot 7 days a week because... "you can't sell cars if you aren't on the lot!" The dealership was open 9-9 and you were expected to be there at least 8 hours every day.

  • @valoianm
    @valoianmАй бұрын

    Great video....I'll watch your lease videos but what are some things you should be aware when leasing? Based on the video I picked up OTD, Residual value, Money factor.

  • @cmiles97x38
    @cmiles97x38Ай бұрын

    If I can't get an out the door via phone call or email, I don't even consider coming in to be tortured for hours until I give up and accept a bad deal.

  • @JUJ210

    @JUJ210

    Ай бұрын

    Those dealers don't want you coming in their door lol

  • @your_royal_highness
    @your_royal_highnessАй бұрын

    I went to a dealer who quoted me the price of the used car. Took it for a drive and mentioned I saw their ad for a used car sales event coming up in a few days with $X off. I asked the salesman what the price would then be and he said “oh, the price you were given.”

  • @aryamadan6386
    @aryamadan6386Ай бұрын

    Please continue these!!

  • @aaronbritt2025
    @aaronbritt2025Ай бұрын

    I think the 18-39 months means your payment is $49 for months 18-39, but the first 17 monthly payments are much higher (likely disclosed in the fine print). First time I've seen that on a lease. I've seen sales advertised like this before. Huge font, "Only $99/mo", but then in the fine print it says "$99/mo. for the first 12 months, $369/mo for the next 48 months".

  • @bikeny

    @bikeny

    Ай бұрын

    I hadn't thought of that (but then I am not a sneaky car salesperson). Thank you for bringing that scenario to me.

  • @shackrat2331

    @shackrat2331

    Ай бұрын

    Not correct. A lease has the same payment throughout the term. You should watch a few leasing videos before you give too many people totally fictitious advice. The ad was terrible and had more holes than Pinehurst. CIAO!!!

  • @aaronbritt2025
    @aaronbritt2025Ай бұрын

    Here in Vegas, Toyota has been advertising some pretty good subsidized leases. However, NONE of the Vegas dealers are willing to honor those deals. They want more money down and the payments are higher for the exact same terms Toyota is advertising. Same length and same miles as what was advertised. This tells me the Vegas dealers are charging full MSRP, like what Toyota is advertising, but they're adding unsanctioned fees on top and putting those in the lease.

  • @benjaminv.3172

    @benjaminv.3172

    Ай бұрын

    Toyota dealers have become absolute scum. Sad.

  • @kennethsouthard6042

    @kennethsouthard6042

    23 күн бұрын

    I'm guessing what you're talking about is called dealer cash vs customer cash. Both are incentives that are triggered when the car is sold, it is advanced by the factory to move cars. Customer cash is exactly that it goes to the customer and used to be referred to as a rebate. Dealer cash goes to the dealer and they are free to decide how much if any of it to give to the customer.

  • @aaronbritt2025

    @aaronbritt2025

    23 күн бұрын

    @@kennethsouthard6042 That's for a sale, I'm talking leases. When you lease, and the manufacturer covers some of the cost, it's called a "subsidized lease".

  • @kennethsouthard6042

    @kennethsouthard6042

    23 күн бұрын

    @@aaronbritt2025 Those monies can also be applied to reduce the capitalized cost of the lease as well.

  • @aaronbritt2025

    @aaronbritt2025

    23 күн бұрын

    @@kennethsouthard6042 Bro, I'm a dealer... Are you trying to tell me that a "subsidized Lease" isn't a thing?

  • @johnlacroix1639
    @johnlacroix1639Ай бұрын

    I like the video and WOW amazing TY so much ,,Keep up the great work

  • @BTC909
    @BTC909Ай бұрын

    Money down on a lease divided by the monthly lease term. Add that total to the monthly payment & that is your actual monthly payment.

  • @myeldora6820
    @myeldora6820Ай бұрын

    JEEZE....You guys didn't read the fine fine print....that price was for the four tires on the car only....

  • @weatherchaser1166
    @weatherchaser1166Ай бұрын

    If they can't tell you how much it will cost if I want to buy it at lease end.................run

  • @Salsa_Shark
    @Salsa_SharkАй бұрын

    $49 a month, 650 year term.

  • @robmyckatyn

    @robmyckatyn

    Ай бұрын

    99 dollars down 99 dollars a month 99years to pay

  • @myahnombre

    @myahnombre

    Ай бұрын

    @@robmyckatyn 😉😂

  • @scottlowell493

    @scottlowell493

    Ай бұрын

    at a low, low finance rate of 14%

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    ​@@scottlowell493why do anything if you're not making money.

  • @metalmike570

    @metalmike570

    Ай бұрын

    Oh c'mon you can't exceed a 30 year mortgage 😂

  • @fan5765
    @fan5765Ай бұрын

    I recently tried to discuss a purchase of a 2024 Hyundai Palisade. I ask them for a OTD and an itemized listing of all the fees they were going to charge me. I never could could get them to give me that information

  • @eyeofthescar6890
    @eyeofthescar6890Ай бұрын

    She didn't sound like a salesperson. More like she's just reading what she was told.

  • @kurtg4822
    @kurtg4822Ай бұрын

    I was in the market to lease a 2024 Altima SR. Out of 10 Nissan dealerships in my area, only 3 would give me the mf, rv and cap cost.

  • @mikeraiche5063
    @mikeraiche5063Ай бұрын

    Ray, I see that you're a watch guy, as I am. If you had to keep just one watch, which would it be? Love the channel.

  • @xavermooshammer4816
    @xavermooshammer4816Ай бұрын

    Love this! Maybe educated customers will create a demand for educated sales people 🤞

  • @Whatisthis195
    @Whatisthis195Ай бұрын

    Your residual doesn’t change based on anything other than length and miles. Super easy to find out, I’ve never had a dealer not tell me that

  • @Noxlion28
    @Noxlion28Ай бұрын

    I'll never understand leasing. It is throwing money away. Buy a reliable vehicle, pay it off fast, have no car payment, drive it until it implodes.

  • @metalmike570

    @metalmike570

    Ай бұрын

    It saves money and then at lease end you decide if you want to buy it or turn it in. I haven't done it yet but if I only put a certain amount of mileage on it every year it could be a good deal. You don't want to pay penalties later when it's at the end of term.

  • @charlesjackson1700
    @charlesjackson1700Ай бұрын

    Those cars usually have a base price of $18,999.. They jacked it up between 4 and 5 grand.. it's a very junkie and underwhelming vehicle.😫

  • @BuckRogers2000
    @BuckRogers2000Ай бұрын

    As an aside, I went to my local Chevy dealer to check their EV prices. The salesman was a recent promotee from their maintenance shop...the trunk of the 2024 Equinox wouldn't open. The poor dude was clueless how to get it to work, I couldn't either. The entire shop has the whiff of failure.

  • @charlesjackson1700

    @charlesjackson1700

    Ай бұрын

    That's Chevy for you😅

  • @dannymcdermott6163
    @dannymcdermott6163Ай бұрын

    But they ask for your info and you get bombarded with e mails phone calls texts forever.

  • @superman4ever101

    @superman4ever101

    Ай бұрын

    Tell me about it , I had to block them 🤣 first timer thankfully that was my junk emails not my A1 email

  • @agustino42491
    @agustino42491Ай бұрын

    this is the experience I had in that nobody wants to help on the phone because they don't want to get into bidding wars with each other... they refuse to give out the door prices over the phone and flat out say that they wont give itemized details either as they won't get in bidding wars

  • @kennethsouthard6042

    @kennethsouthard6042

    23 күн бұрын

    That's because they're not in competition with other, they are in competition with the customer.

  • @larrybowers8323
    @larrybowers8323Ай бұрын

    Idk how you understood a word she said. Very hard to follow. But great to see this type of thing, helps us all out to know what is happening out there! Thanks Ray and Zach!

  • @igorkoske8376
    @igorkoske8376Ай бұрын

    Ray it sounds like Zach was speaking with BDC department girl not a salesperson 👩‍💼 that’s why she was T/O’ing Zach to “her team” to call back Zach. Most BDC reps are clueless on what they are doing and their main job is only to get basic contract information from potential prospects and get them in the door.

  • @bikeny

    @bikeny

    Ай бұрын

    Wow, today has a been real eye-opener for me. (I learned about the 18-39 month schtick a minute ago) and now, since I didn't know what bdc meant, I did the ol' search routine to discover this: What does BDC mean in automotive? BDC stands for “Business Development Center.” This portion of a dealership team manages incoming calls, schedules appointments, and performs outgoing calls in search of service and sales leads. Thank you.

  • @pfajai237
    @pfajai237Ай бұрын

    Usually the ads are accurate & Legal. People are not trained to understand the ads. What the Big type giveth ($49/month lease) the mice type taketh away. ($6K down plus, plus, plus)

  • @ChristopherSmith-rn4wd
    @ChristopherSmith-rn4wdАй бұрын

    The goal of the add is to get people into the dealership so they can give them the shaft

  • @aithris8567
    @aithris8567Ай бұрын

    Went to a dealer just to compare one trucks interior vs another Make. the salesman insisted we sign in . We refused and left. I hate dealerships. This is why people use car max and such. Not everyone wants to haggle and in our case the listed price at car max beat the regular dealerships.

  • @charlesjackson1700

    @charlesjackson1700

    Ай бұрын

    Nothing good about CarMax.. Their prices are way over inflated.

  • @musclecarheaven
    @musclecarheavenАй бұрын

    To me this is very simple. Dealerships have a very high turnover of sales people because you wont make any money being a sales person. So, they wont invest in any training for them. If you really want to make a deal over the phone you have to get up the chain to the guy or gal who actually makes the deal whatever the title is for that person. I have done it, and wont do it any other way again. They keep asking for me to come in and my response is I will come in to take the car home when the deal is made, not before.

  • @user-xh2yg4uv9q
    @user-xh2yg4uv9qАй бұрын

    The ad clearly says zero down. Yet they want $6000 down. They are lying.

  • @Tylerm1013

    @Tylerm1013

    Ай бұрын

    it clearly says 5995 down at 49/month. 0 down is available, youll just have a higher monthly

  • @umarmujaahid1136

    @umarmujaahid1136

    Ай бұрын

    Yes, on a FINE print. As if any one w/a good eye sight.😁

  • @GH-cp9wc
    @GH-cp9wcАй бұрын

    Dealerships are tuned to in store sales where the customer is subject to their traditional sales techniques and are not really interested in internet or phone sales.

  • @sparklander
    @sparklanderАй бұрын

    Wow, here in Denver we have the 2024 Nissan Ariya Evolve+ EV ($50K) with an available lease for 24 months with $0 down for $185/month. Tax credits are $15K in Colorado.

  • @allengreenberg786

    @allengreenberg786

    Ай бұрын

    Nissan is garbage and so are ev’s

  • @Obezuanka
    @ObezuankaАй бұрын

    2:45 They always have been poorly trained! In these days, the sales man are saying to buyers “Go to check everything online!” 😢😂

  • @randumdude5824
    @randumdude5824Ай бұрын

    I don’t know if advertising laws are different from California vs Jersey . in California over twenty years ago I was in advertising ,specifically used car magazine like autotrader. everything Zack was asking was asking was required to be in the disclosure . In fact if anything was wrong or missing in the disclosure the dealership would call and as for a retraction letter . I think the retraction letter was abused by dealers. I think They would give us a wrong low price to advertise and after it was printed. They would request letter stating the correct price. A tactic to get calls and walk-in cutomers

  • @unfairsanic5089
    @unfairsanic5089Ай бұрын

    Thats the reason carmax is still in business on getting people a car without any hassle

  • @norseman4763
    @norseman4763Ай бұрын

    Ray, you know they want you to come in. You can’t turn an opportunity into a deal if they’re not in front of you. Once you’re in the door then they can work you to make the deal happen. But if they give the information over the phone you’re not likely to come in.

  • @edwardnelson3413
    @edwardnelson3413Ай бұрын

    This is why I hate going into a car dealership. We need to move direct to consumer model.

  • @user-hf2ye5dt9h
    @user-hf2ye5dt9hАй бұрын

    She wasn’t a sales person and she wasn’t extremely helpful. She kept saying ummmm…. like she was lying and unsure of what she was saying.

  • @dalenihiser7766
    @dalenihiser7766Ай бұрын

    Amazing but not surprising! Everything emanates from the top down. Management controls the numbers and management controls everyone below them. We're witnessing a great example of poor and weak management which sadly is prevalent in most dealerships. If a customer is not a buyer right now, the customer is not going to get numbers (to shop on), and it's the salesperson's job to put 'em out the door (as politely as they can) without any meaningful numbers or information.

  • @gregduhon5510
    @gregduhon5510Ай бұрын

    I have been talking to car sales people for the past two weeks and my head is about to explode.

  • @Outsourcingideabyjahed
    @OutsourcingideabyjahedАй бұрын

    Wow, I can't believe how shady some dealers can be. Thanks for exposing this and helping others avoid similar situations! This was an eye-opener! So glad you caught everything on camera. Definitely going to be more cautious next time I'm car shopping

  • @zwegan
    @zweganАй бұрын

    It isn’t just a training issue. The dealerships do not allow salespeople to give customers information. We are criticized and ridiculed for not “being in control” of the customer if they won’t agree to come in without any information.

  • @metalmike570
    @metalmike570Ай бұрын

    Well the lady on the phone was polite!😅 Give her that much Ray!

  • @pfajai237
    @pfajai237Ай бұрын

    As a past car salesman the ads are designed to get people into the showroom or generate a phone call to the dealership to be converted into a showroom visit.

  • @dianat4023
    @dianat4023Ай бұрын

    If govt entities won't protect car buyers, then these 3rd-party aggregators of cars for sale should. They need to make it a condition to advertise on their site that the price posted cannot be after a down payment of X thousands of dollars and if there is a standard doc fee or 'prep fee', it should include that or have it clearly disclosed upfront. These car dealers want to get their listing up to the top by offering a 'great price' instead of a 'fair' deal which might appear on page 2 or 3 of a search on the 3rd-party site. That's why they do it (among other reasons)..

  • @mma-ufc5
    @mma-ufc5Ай бұрын

    why do u want to know the residual value? how does it help in negotiating the car ?

  • @BeccaB529
    @BeccaB52916 күн бұрын

    Do they take suggestions for dealerships? I called a local one today and it was insane the questions they asked before saying they would call me back with the OTD (including how long I have lived in the area and my social security number!!).

  • @DPearls24
    @DPearls24Ай бұрын

    Great video. I truly believe that the "chatbots" and the first-line phone sales are probably new sales employees who don't know crap about car sales. They are just there as an intro rather than a source of information. Granted, as discussed, they should be trying to reel this fish in rather than just blindly blow off the opportunity.

  • @SuperMachead1
    @SuperMachead1Ай бұрын

    I’ve never bought a car from a dealership….and I’ve also never understood the whole process….its hilarious 😂

  • @danny1103
    @danny1103Ай бұрын

    Customer Service, Sales, Services, Operation, Internet, and Finance, either they all don't really talk to each other at all and work in silo (so they can't interfere each other's business) or they have been talking to each other to manifest the "stealership conspiracy" with the motto "How much can you rip-off"

  • @Truthandjusticeforever
    @TruthandjusticeforeverАй бұрын

    Spot on!

  • @user-ex9pk6yd9j
    @user-ex9pk6yd9jАй бұрын

    Notice fees are not listed on the add.

  • @lyle402003
    @lyle402003Ай бұрын

    Thanks!

  • @GlennLaycock
    @GlennLaycockАй бұрын

    I knew it would come back to "it's all about the payment" what does the rest matter. Which means the they need the application and so on - how much they can get you to get into with all the variables that are the "what does it matter" you are willing to not scrutinize.

  • @tradermunky1998
    @tradermunky1998Ай бұрын

    Did Zack clone himself? It's near pointless to call or email these dealerships, they all want you to come in so they can wear you down over hours and make a stupid mistake.

  • @erniesteele3164
    @erniesteele3164Ай бұрын

    Years ago this was considered a prepaid lease at these terms

  • @mareble412
    @mareble412Ай бұрын

    It's more like dealership caught on audio, not camera. I immediately thought it was so visuals lol

  • @gayfleugel4215
    @gayfleugel4215Ай бұрын

    I had the lease lingo down. But I did but a nissan sentra svor Sr something. Not leather or moon roof😢. I think I negotiated a decent deal but when I think about it..... maybe not so much. Wish I would have had you on speed dial! And you cannot cancel contract..and you must finance thru Nissan. Now I'm really depressed. I'm going to have to pull out sales receipt and see really how bad I got spanked for. You're right. Pretty disorganized. Don't tell you much about the car till you're in the building again.

  • @EddieArvelo
    @EddieArveloАй бұрын

    nyc car shopping is a nightmare

  • @BTC909
    @BTC909Ай бұрын

    Ray you need a small whiteboard.

  • @whiplash1938
    @whiplash1938Ай бұрын

    Please give this dealers name and address. You will be doing your audience a huge favor.

  • @LarryJ602

    @LarryJ602

    Ай бұрын

    I believe there are rules YT has in place against that. There may also be some recording phone call laws against it.

  • @daveb2280

    @daveb2280

    Ай бұрын

    @@LarryJ602 Both NY and NJ are one-party consent states regarding phone recording.

  • @revefamilyvideos3018

    @revefamilyvideos3018

    Ай бұрын

    Gotta be some down low way to stop them

  • @jtalonrider4769

    @jtalonrider4769

    Ай бұрын

    The law is only for the poor and dump people , and this dealers do whatever they want​@LarryJ602

  • @DrMidnight-oz1rk

    @DrMidnight-oz1rk

    Ай бұрын

    ​​@@jtalonrider4769the dealer used their money to start the business, they own the business you don't, if you don't like it📍U.

  • @charliebrushwood9019
    @charliebrushwood9019Ай бұрын

    i was shoping for a hyundai and only one dealer gave me a price over phone. one dealer said i had to come when i said i would like to get it over the phone. he asked if i was too afraid to meet him face to face,

  • @unfairsanic5089
    @unfairsanic5089Ай бұрын

    I asked a dealership last week about the msrp on a used car on dallas tx but nobody gave me any details or emails or a phonecall.

  • @OGutzVentura
    @OGutzVenturaАй бұрын

    Come someone explain the purpose to know the "residual percentage" or price that they're mentioning..I'm totally lost on that part and why is it important to know. Thank you.

  • @michaelzero5144
    @michaelzero5144Ай бұрын

    I bought a $50,000 car for $0 a month with $50,000 down. Such a good deal 😅

  • @metalmike570

    @metalmike570

    Ай бұрын

    Well most folks don't have 50G cash to spare. You're a 2%er

  • @metalmike570

    @metalmike570

    Ай бұрын

    Most folks don't have 50 grand cash like that. You're a 2 %er.

  • @perfectscotty
    @perfectscottyАй бұрын

    can you get dealer auction prices through your car edge business? I will be looking for a 2015 toyota Highlander.

  • @wilkruner1
    @wilkruner1Ай бұрын

    Why censor the dealer and location aren't we supposed to be helping everybody to not go to dealers like this

  • @MR3DDev

    @MR3DDev

    Ай бұрын

    Dealers can get problematic with the channel so I understand why they dont do it.

  • @SlickDisaster26

    @SlickDisaster26

    Ай бұрын

    I've seen this comment on a few of these new videos they been doing. The point of the video is not to oust a scummy dealer, the point of the video is to educate you (the consumer) how to navigate through these interactions and spot red flags using real world examples. Could they expose the dealer? Sure, but what they are trying to do is teach, cause this dealer isn't the only one that the average shopper is going to come across doing this.

  • @bikeny
    @bikenyАй бұрын

    In and of itself, is the residual value such a competitive issue? Informed customers. Or as Sy Sims said: An educated consumer is our best customer.

  • @nighthawk8412
    @nighthawk8412Ай бұрын

    @CarEdge, You guys should call a Tesla location asking the same questions about an used vehicle through them.

  • @1232lyft
    @1232lyftАй бұрын

    I need a small suv . I’ve looked at used and the prices are still too high. What is the best option for a luxury suv right now ?

  • @coldjello8436

    @coldjello8436

    Ай бұрын

    A small suv is just a lifted hatchback car. Just go buy a car.

  • @petergriffin9874

    @petergriffin9874

    Ай бұрын

    Horse N carriage.

  • @metalmilitia224
    @metalmilitia224Ай бұрын

    I may just get a Tesla (or Rivian) or Porsche (when they go that route) for direct to customer sale just to avoid dealerships as much as possible.

  • @TexasRiverRat31254
    @TexasRiverRat31254Ай бұрын

    I was looking at BRZ's last year for months and dealers were advertising cars that weren't even in stock yet and just like this they wouldn't give up details about much. I was in a position to buy the car outright for cash but we didn't even get that far and used ones were being shown at over MSRP. Ended up with another Cayman from a small dealer in AZ that sells a lot of European vehicles, had great reviews from repeat customers, it was below retail book and they let me take it for a pre purchase inspection. From what I'm seeing about car dealers that are going under I'm better off with an older car that I can do a lot of the maintenance on myself and not play dealer service advisor games. Let them starve!

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