Folks. What do you think? These tires had another 40k miles of life in them! What if you paid $900 for a set of tires and they started breaking belts at 1/2 of their usable life....for no reason! Would ya feel safe? Does treadwear have anything to do with this? What makes it right for a manufacturing issue to adversely affect a consumer? What does treadwear have to do with manufacturing and material issues?

@jameswright7396

23 күн бұрын

Don't buy continental and go to iron eagle in Eden

@angonorancho

23 күн бұрын

@@StoneyRidgeFarmer when a belt fails it sometimes wads up and makes an big lump in the tread. that's what happened to my Cooper's making them ride like stop signs. The quality of all manufactured items seems to be going downhill. You wouldn't believe the issues I'm having with a new CPAP machine. I have to side with you on this issue,as when you buy a 70k premium tire you expect near 70 k miles with years of no hassle service. Personally I don't care that the tires are supposedly half worn out,the tires didn't meet your expectations and weren't manufactured with due diligence. There once was a slogan, the customer is always right , Companies have forgotten that and deserve all the bad rap they get. Rest assured I will shy away from any thing continental! Sorry for all the people that want to bite you on the ass,but if the same people bought a 70k truck and started coast to coast and it gave it up about Kansas and the dealer said,what the hell did you expect? We'll give you 50 % Off on a new piece of crap, they would be singing a new tune!

@jeromebecigneul2911

23 күн бұрын

They are definitely a driving hazard.

@jameswright7396

23 күн бұрын

@jeromebecigneul2911 to be fair he did get half back on a half used product... I understand he feels that he should get 100% reimbursement but I'd say it's lucky to get as much as he did most people don't get that

@jalopyjoe4483

23 күн бұрын

@@StoneyRidgeFarmer they should back their products up. Recalls on same tire different size? C'mon. They know there is an issue. Profit over people

When I buy replacement tires, I buy from Michelin. My GM vehicles came new with Goodyear’s but they are too noisy! The Michelin tires are slightly more expensive, however, they last longer and are better quieter tires. I check the tire pressure every month or so.

Back in the 1990’s I did tire work for Bog-O Sears and Western. If the tire is separated (That’s the official term for a broken belt) the replacement was free. The companion tire was normally not covered. At Sears we would pro-rate the companion tire if the customer was Karen enough.

You used 50% of the tread on the tires. They offered you 50% replacement. Seems fair to me. I don't see an issue.

@StoneyRidgeFarmer

23 күн бұрын

what does tread life have to do with breaking belts? If they had 3 % life would that make any difference? Am I getting over on them at 50% treadlife v/s 3% if the belt breaks? Whatcha think...Again..this is a conundrum for sure

@bcgrittner

23 күн бұрын

A typical rebate on a tire is based on tread depth only. Their customer service does seem indifferent. I have used Continental tires on my motorcycles. I ran those tires until they dry-rotted. They were made in Germany. I wonder where your tires were made.

@geoff6651

23 күн бұрын

@@StoneyRidgeFarmer belts can break at any point of life. There is no proof you didn't overload them, didn't overheat them, over pressurise them. If all your tyres malfunctioned on this car but you haven't had any issues with continental on other cars there seem to be a strong correlation that something has happened to the tyres on the car rather than all continental tyres being manufactured incorrectly. 50% for 50% wear is a fair deal for everyone

@jebova2301

22 күн бұрын

@@StoneyRidgeFarmer Let me phrase it a different way than he did. You used half of the tire's intended usable service life. They are offering you replacement tires at half price to reflect that. To put it into numbers, let's say you paid 200 bucks per tire(don't get too hung up on specific numbers, this is just an example number and the math works out no matter what price you put on the tire). You should expect to get 200 bucks worth of usable service life out of the tire(based on the fact that you paid 200 bucks per tire). You already got 100 dollars of use out of this one(based on getting half the intended usable service life from it). Now, they are offering to get you replacements for 100 bucks each. If you get what was intended to be 200 bucks worth of use out of these(that you will only be paying 100 bucks for), you will be at 300 bucks of total cost per corner on the car, and have gotten 300 bucks of use on each corner. Seems pretty fair to me. Sure, it would be a lot better if nothing ever broke, but we don't live in a perfect world. Things go wrong, and with you having a couple years on the tires, I think they are being pretty fair with you on the deal, especially considering they don't know your driving habits, the roads you drive on(maybe you drive on pristine roads, or maybe the roads around you are like here where there are potholes that could almost swallow an elephant), if you take the vehicle off road where additional damage can be caused, if you overloaded the tires, or if your vehicle is properly maintained or if it had an issue that could have caused the failure. Obviously, everybody in your case would be happier if they got free replacements, but that doesn't always happen. They are offering you a deal that, if you accept it, should give you a total usage that reflects your total investment in purchasing the products.

@StoneyRidgeFarmer

22 күн бұрын

@@geoff6651 I do believe you are speculating my friend...this is a Honda element...I'm not carrying a load of firewood...when one tire fails....ok...when a second tire fails 2 weeks later....come on now...we have an issue with quality at that point

I had much the same experience with continental tire on my Honda Accord. However I didn't get any credit. I will never buy that brand again. The dealer I went to said he is not going to carry this brand anymore. The dealer too is loosing money and customers. The dealer called on speaker phone and was treated very bad while I listened. Continental Tire company didn't care about their dealer or the customer. I filed a case with our state Attorney General well over a year now. To date nothing has been settled. The tire company that went to sold me four tires at their cost and mounted and balance for free. I will always be grateful and tell everyone in our area about this dealer. Along with the poor poor Quilty of Continental tires. I sure am glad you have made people aware of Continental Tires.

I own my business for 26 years,if I make a mistake I pay for it.i will never get continental tires ,thank you for the information.

@StoneyRidgeFarmer

22 күн бұрын

amen...if I built a fence for ya and it fell down a year later...I"m not gonna pro rate the life of the fence...I"m gonna make it right!

Continental should replace the full set at their cost! Unfortunately years ago I had similar issues and similar unsatisfactory customer support. Which is why I have not purchased their tires since.

I have had similar experiences. I have just come to the opinion to buy the best deals or cheapest tires I can cause they all fail, no one stands behind them, it's just a game to get them to replace something, you can never qualify based on what you did. Just buy the best deal and when one fails just replace it. Shouldn't have to be that way but unfortunately that's the way it is.

I would never use those tires again, that happened to me with Firestone tires years ago. But here the thing. They put car tires on my 2500 chev. Truck. The belts separated from the tire well fire stone didn’t make it good but the dealership did and gave me another set of tires free which turned out to be the roughest tires I’ve ever had oh one hand bites the other lesson learned.

If you’re not happy buy something else. Stop wining They’re not going to give you 4 new tires if that your angle. They’re prorated.

@CaptTony107

19 күн бұрын

They're defective dummy, this is not a premature wear issue.

I like your channel . But 50% of the tire”s life has been consumed, so a new set at 50% off seems fair . Only extra you could expect is they cover 50% of mount/ dismount and balance .

It sounds like Cont. is offering 50% off 4 tires or am I missing something?

@RagsdaleCreek

23 күн бұрын

You are 50% off 1 tire!

@dah61789dah

22 күн бұрын

@@RagsdaleCreek at 10:15 the reply states "we've authorized the replacement of 4 tires". Then later Josh says they're offering to replace at half of the cost.

I learned the hard way dealing with continental and firestone, and now only by michelin for my cars and B f goodrich for my trucks.

@fit4ya1975

23 күн бұрын

I switched to Cooper Rugged Trek form BF's. 10x better but they have a little humm which I like.

Kenda had issues like this and they allowed a full set replacement cause of something pertaining to an issue with a material supplier. Luckily my tires which at the time were on an old 78 F-100 2wd pickup were outside the batch that had issues. I never had issues with my Kenda tires up until I sold the vehicle to a neighbor. I've noticed lately with brands like Continental your now a days buying into a name brand and the quality is no longer there.

"Monitor the situation?" Like monitor when the tire blows and you go tumbling down the interstate in front of a Mack truck and a minivan full of a family on vacation? Heluva liability. What a company. Those were continental tires you put on that old massey ferguson 65, wasn't it?

I feel if a tire manufacturer gives a warranty of 70K and the tire fails before that mileage is reached with signs of normal wear and tear - they should prorate to the mileage used. So Josh got 40K - they should prorate the set of (4) accordantly. Bottom-line - the tires failed prior to the warranty cap. Continental Tires owes you for the remaining 30K miles. Period! We the consumer are loosing our butts when manufacturers don't make good on their stated warranties. My opinion... I AGREE and STAND with Josh! Wooooo!

Shoulda went with yokohamas..problem solved😊you get what you faulken pay for😅

I put a set of the Continentals on my gl 550 Mercedes. I had put labor 5k miles on them and sold the vehicle to my brother in law. He drove it about 900 miles to Florida and had to replace them due to same issues.

@CaptTony107

19 күн бұрын

It would be interesting to see if there was an ownership or significant management change in the recent past. Probably sold for some stupid number to a hedge fund!

I had similar issues with Firestone many years ago. The credit I was offered was off the full retail price of tires and at the time Firestone was deeply discounting the tires as they had quit making the model of tires I had and I could buy for less than what the prorated price was. I tried and failed to get Firestone to discount off the sale price to no avail. That was last Firestone tire on my farm over 50 years ago. I walked away from 2 new tractors and 1 truck that came in with Firestone tires on them and I had advised all 3 dealers that any Firestone products were unacceptable.

You’ve gotten half the tires usage wear outa them.. you even said that.. so thats why there willing to replace at 50 Percent cost .. be happy with something.. its better then nothing.. these days lol.. your not the only one that goes through this whether what brand of tire .. stuff fails .. an most of us dont have a million subscriber KZread channel to use to our advantage to try an get full Coverage of tires like your trying to do,.an if i did i wouldn’t do it anyway.. good professionalism of our character goes long ways.. id deal with it behind the seens . I not only think of my wishes an concerns but i think , what if i was the owner of the tire company .. ?? its a two way street.. gotta both give an take a little to get something thats better then nothing.. so we all can come out somewhat satisfied on both sides ..

I have been through the same thing and I agree with Continental.

Had those tires one time on a Honda CRV. Did not like the tires and didn't last very long. Never have purchased another Continental tire.

Thank you for taking the time to create a review. We pulled your file and see that one tire was identified by your dealer as having an issue. Based on the warranty, the adjustment would be 20%; however, this was increased to a goodwill adjustment at 50%, and the offer was extended to the companion tire on the axle. The dealer contacted us regarding a second tire, and we agreed to offer the same goodwill credit and extend this to that companion tire, replacing all four tires at 50%.

@shermandaniel8285

23 күн бұрын

Which seems fair , as 50% of the tire tread has been used .

@DarrensTruckzs

23 күн бұрын

@@continentaltire yes i agree .. good on your part continental tires .. very easily understood your offering on this situation 👍

@continentaltire

23 күн бұрын

@@shermandaniel8285 Thank you for your feedback.

@continentaltire

23 күн бұрын

@@DarrensTruckzs Thanks for the support.

@rodneyhicks3843

23 күн бұрын

i think y'all are being more than fair to Josh, but sounds like he's trying to bully y'all into replacing them by crying to the people on his channel which is B.S

Man all tire warranties are prorated. You can't expect them to replace in full a tire with 40k miles. 50% on all four tires, two of which don't have issues, seems pretty fair to me. Tread wear absolutely matters. It's a consumable product. Do you got to Subway and complain about your foot long at after eating 11 inches?

@StoneyRidgeFarmer

22 күн бұрын

no...but if you bought a subway sandwich and halfway through it had no meat would you expect a replacement? You're minimizing the situation here on a set of quality tires that should last...not fail halfway through their usable life...this is wrong on all fronts...consumable product or not....this is wrong for consumers

i have had the same experience with BF Goodrich tires as well.

My 60,000 mile Michelin hit 3/12 out after 25,000 miles and Michelin wouldn't do anything until 2/12 (i.e. when Law Enforcement can begin ticketing in my state). I switched to Continental Terrain Contact H/T, but they're still selling the CrossContact LX25 in my tire's size (double checked website 3 minutes ago).

You did use 50 % and they give you that, look at the bright side this issue became content (which you’ll also get paid for). I worked in a tire shop for years and I’m surprised they done that much, there’s so many ways a tire can have a belt separation hitting a pothole or driving on gravel can as well.

@StoneyRidgeFarmer

23 күн бұрын

a good tire should not fail...treadwear wasn't the issue since they failed prematurely and caused me to go back and forth over and over again to resolve the issue. I still feel that if a product fails due to a quality or manufacturing issue...they should simply be replaced. I'm just glad they help out a little, but I feel they could have replaced the tires because the belts were letting go prematurely

I had something like this happen to me a few yrs back. Luckily, All they had available was a young kid who had just started with the company serve me that day. He asked me if I would like a "Road Force" test. I had no idea what it was, so I asked and he said it was a test that checks the tires' tolerances while applying pressure to the tire as though it was under normal drive load. All four of my tires were way out of tolerance and it took nearly every tire of the same in the shop before he found 4 tires that were in tolerance. SInce then, I always ask for the tires to be "Road Force" tested before paying the bill.

@dogpotter

21 күн бұрын

I do th same thing. I have a good friend in the tire business when I get tires he orders 2 sets because of road force test

@Stoney Ridge Farmer i bought a new set of contiprocontact that had a 20k milage warranty i put 12k miles on them not only bald but cords got lumpy i had $1196.58 in the cost. my tire dealer filed a claim it was denied even though i didn't abuse the tires.same dealer rotated the tires at 5k miles. i feel ripped off that tire shop no longer sells those tires because continental refused to fix issues tires were on a suv i used to travel in

My wife's 2012 Highlander has just over 52,000 miles. Even though the original Toyo tires looked great, they were 11 years old. They had tons of tread left but I got a little paranoid they would blow out on the interstate. At our old age, we have no desire to replace the car unless it gets in a wreck of something. I replaced not only the four tires but the spare also. I bought Michelin as I have always had good use. I figured a new tire could still blow out and I would have to put a one spare on and it blow out two more miles down the road. I told some friends about purchasing 5 instead of 4. They thought I was crazy. At the same time I had the pressure sensors replaced on 5 tires. Total cost, just under $2,200. My 2018 Tundra has a new set of first time owner Cooper tires. They ride really well. We will see how they hold up. So Josh, I am not sure what to say here. It does seem no matter the tread left on the tire, it is coming apart. Not good as all. Hope you get what you want from Conte.

Belts breaking = full replacement 👍👍👍

back in 2018 my tire shop had gotten me 4 Continental LT 245/75 R16. Within 500 miles 1 got a bulge in the sidewall. The tire shop fought with Continental for 3 mouths to warranty the tire and they did not. My tire shop got a new tire and warrantied the tire themselves and told Continental to take their tires and stick them where the sun don't shine and have not order any more tires from Continental Tire.

I have been lucky. I have been replacing auto manufacturer tires with Michelin tires all my life and not had a problem with them. Back in the 80's I purchased a Toyota Camry, it came with TOYO tires. They were great. I could not wear them out. Tires & Brakes are an integral part of vehicle safety. I will never skimp on them and put my family at risk. Good Luck getting anything out of any tire manufacturer.

Contact the Consumer Division of your state's Attorney General office and file a formal complaint. I was a Michelin guy for decades, they have gone south. I switched to General tires and could not be happier. Kind regards

@sanmateoca

23 күн бұрын

Continental and General are the same company.

Bronco sport Big bend has cheap Continental tires from the factory and the sidewalls fail. Lucky for me my dealship actually cares about customer experience and eventually they replaced my whole set and got me Goodyear replacement tries. My bronco sport had about 2.5k miles when I noticed the buldge on all four. Service manager said ford sent out an internal memo statement saying ford wasn't replacing these Continental tires.

Ive started using Hercules tires but my vehicles are a box truck and a 1ton super duty e350 van and also 14 ply and 85 psi. These are good tires with good warranty. Sorry your having so much trouble with this.

You should open a case with the Consumer Product Safety Commission and the National Highway Transportation Safety Administration. That just might get Continental's attention.

@kklassie100

22 күн бұрын

Exacctly, what I was about to say. And for that slap in the face responce... after notifying the BBB...... I would Purchase a Differend brand lable. If you can NOT TRUST, the people you buy your products from.... DO NOT DO BUSINESS WITH THEM.... IT COULD COST YOUR LIFE,, ... OR OTHERS. !

@salzmancreek

22 күн бұрын

Or man up….

I've always been a Cooper tire fanboy, but the last set on my f150 turned into stop signs. Did they stand behind them? Nope! So I bought replacements through discount tire, these cannot be balanced.

Tires are prorated based on tread depth I don’t think any manufacturer guarantees mileage. Most of the time they will search high and low to find an excuse to not warranty the tire. Low air pressure nail hole repair etc. most of the time it depends on the dealer. There are things that can do to make it right

I had this same problem happen to me twice with another brand of tire (Mastercraft), except it happened within the first 5,000 miles of the new tire being put on. Broken belt. Ended up switching over to Toyos like I have on my other vehicles and have had very good results from them. Those tires must be poorly made if that little Honda is breaking down the belts. Those cars don’t weigh that much compared to what most people drive. I wouldn’t pay 50% of the cost of 4 tires that I know are garbage and will fail just like the previous ones. You have already waisted a lot of your time on these. I think they should credit you at minimum the cost of a new set of a different brand since you didn’t get your money’s worth out of these. If a product fails before it’s expected life span due to poor build quality it should be 100% free replacement in my opinion. People are too comfortable with getting ripped off these days.

they should replace them fully. continental are off my customer list.

If it is a tire separation/broken belt, they should replace 100%. I use Discount Tire and they stand behind what they sell. Tire Max should make it right with a different brand and fight the fight with Continental for you.

In Nc there was another factory down east in the early 90’s had same issue I think near tarboro. They closed the plant sold it to nexxan and made tires there for a few years. 1 do not go to tire max. Go to discount tire buy the warranty never have a problem like this again. They have no question asked just replace it Best tires I found are from Vietnam or Thailand and made with in 3 months and those are off eBay....report them to gov. And forget about it. The work quality in America is crap. Think about food quality at a restaurant.. same thing.. pfff 50% discount… go report them to gov. Send the bad tires to gov to test. Forget contential.. there office is across from carowinds on sc side.. maybe alert contential stock holders ..

A defect policy on a tire is based on tread depth. That’s unfortunate, but true. I have used Continental tires on my motorcycles. I ran them until they dry-rotted. They were made in Germany. I wonder where your tires are made. 9:53

@mrbrunogaeta9606

22 күн бұрын

He did say USA. I have used those front Germany..

I remember, in the early 90's having issues with Firestone tires. To this day, I will not buy Firestone tires or purchase a vehicle with Firestone tires on it. I've learned my lesson through that encounter. Thank you for notifying the public of Continental's shady business practice. Hope this works out for you.

Josh Unfortunately, in the tire game, I use that word "game" for a reason. They're betting that the tire or tires either wear out or you have a road hazard. They could care less about you or the tires. Find another tire manufacturer or take their offer. Personally, i would tell them to go pound sand. The only warranty you have is a 5/ 50. Warranty. 5 minutes or 50 feet out of the parking lot. My tires on my truck cost 450.00 each. Imagine how I felt when I hit a piece of angel iron that fell off a log truck to find out the tires on my truck had been discontinued with only 10,000 miles on them. Had to buy a new set. 2400+ bucks. Just go find some new tires, buy an extended road hazard warranty if you have to. The warranty you buy from the tire shop is the only good warranty, and I use the word "good" loosely

I agree with you but I work for a massive corporation and I can tell you how these people view cases like this. It’s a numbers game for them, they would rather let you fall off their bandwagon and move on without you, than to make it right and try to figure out whether you are an honest loyal buyer or not. They are so massive that hundreds of customers can walk away without them ever noticing on their earnings reports. New customers will replace you. Goodyear pulled this with me on a set of MTRs one time that wouldn’t balance and I will never buy Goodyear again. This is an easy call. Go with Nitto, Toyo, or another premium brand and never look back. Great vid tho, Continental would have been money ahead if they just sent you a new set. Bad press hurts.

Using your platform to leverage a discount on light duty tires for your beater……. I’ve had plenty of trailer tires brake belts with hardly any miles but had some age and never once thought to email the company and ask for a discount. Could you imagine if everyone acted like this what a world we’d live in. They don’t know your driving habits, I mean it seems like your traveling on dirt roads a lot where you live, would you consider that normal driving compared to rest of the customers running those tires? I honestly think you’re out of your mind.

@StoneyRidgeFarmer

23 күн бұрын

sounds like if you sell a man a tire...it shouldn't come apart for no reason to me my brother...I'm holding the accountable....as we all should...is there something wrong with holding a company accountable for selling me a set of tires that are falling apart? I shouldn't expect my tires to hold up internally until they're worn out? Are ya sure? Out of my mind or holding a business accountable for sub standard product? If I wanted junk I would have bought cheap china tires right?

I Wouldn't buy their products anymore. I bought a pair of dress shoes, I tried them on in the store and they fit fine. I wore them and when I walked they bit the tops of my feet. When owner of the store told me he would not replace them or return my money. I told him I would never buy anything from him again. I saw him several years later he said I haven't seen you lately. I reminded him of the shoe incident. He said over shoes. I said over principle. Josh you were able to get more done with half off one set of tire than I was with shoes, I think you've hit the end of the road.

I think you were offered a fair deal.

@StoneyRidgeFarmer

23 күн бұрын

Thanks for the feedback

You stated that Continental has recalls out for many of their tires due to defects but not in that size. So they already know that they have a serious manufacturing problem. I would contact the AG in your area and the National Highway Safety Administration as this is a safety hazard that needs to be addressed.

I think that if the tires are still under warranty, they should replace the full set under warranty.

Josh, I think continental, should warranty and stand behind their product and give you a new set of tires. All 4 tires, not just 50% on 2 tires. Piss on the trade wear if it's a belt issue that's a defect in the tire from the manufacture. So I agree with you that they should replace all 4 times

Two ways to vote in this world; your presence or your pocket book! Never buy Continental tires again. Let the appropriate federal agencies know about the failure of the tires-a safety concern. People have listed a lot of good ideas in the string.

Think you should contact NHSTA and let them about this problem. I know our government gets involved in things like this but that is a safety issue. If you were driving at 60 MPH and it blew apart, you could get into an accident and possibly get injured. continental is wrong and should pay to replace all tires. Years ago, I had a set of Kelly tires on my car, and they actually wore out way before the warranty was up/ Kelly replaced all tires free of charge. I had about half the tread life left. Kudos to Kelly for that.

Back when Firestone Steeltex was having problems with their tires. I had put new tires on my Ford Excursion even upgrading to 10 ply. Had less than 3000 miles a friend of mine took it to Ohio from Florida. Got half way there and the left front tire started throwing rubber of it. She put spare on. Coming back 9:07 from Ohio on I75 she blew out the left rear. The whole sidewall blew out nothing left but the bead and the tread. Everything else was gone. Went to Firestoneand after some discussion with managers they replaced all 4 tires and it cost me $50. Then went to the Ford dealer where they had a new set of take off rims and tires from a King Ranch. BFGoodrich Rugged Trail. Smoother ride and better in the rain. I put Coopers on my Grand Marquis. Love them. Also Mastercraft. Cooper makes them too.

Just curious have you ever had a good experience with your many purchases and interactions with government agencies?

Josh, I can understand belt problems on one tire, maybe. Two tires, I really don't believe in coincidences. Absolute manufacturing defect! What about contacting the FTC ( Federal Trade Commission) , or at the very least, check to see if there are any class action lawsuits.

Goodyear and Michelin only 😎

Josh the rear tire is showing signs of possible shocks failing. As for the front shaking check your steering stabilizer or tie rods. Just make surethe problem is not on the vehicle.

@DarrensTruckzs

23 күн бұрын

@@pistolpete349 its not a vehicle problem.. i can vouch for josh that he keeps things in tip too condition and if it was in need of repair , he wouldn’t drive it Till it was fixed ..just saying ..

I had it out with Spectrum. Got tired of them lying to me . Social media should be devestating to companies selling bad products that don't stand behind them.

@StoneyRidgeFarmer

22 күн бұрын

more than anything....I think it's valuable to hear everyone's opinion on this...some say suck it up, some say they should replace and some just put me down for even mentioning it...I want opinions for sure!

@douglasroberts2250

22 күн бұрын

@@StoneyRidgeFarmer they see themselves going in halfway, which means they’re cutting the deal to their cost ( wholesale ). On your end, you lose because you’re all in at $400+ . You don’t care about paying their cost to be where you are now. They’re trying to show that you got the mileage out of them that you did. I wouldn’t want that deal either.

Josh, you are 100% correct. Companies should back up their products at full cost. If it ways me, I would sue them in small claims court, but that is just me.

1 set of those on our Toyota years ago was enough, i thought they were terrible. I like Yokohama tires!

Interesting Continental will replace a MTB tire for broken cords.

Josh I have agreed with you 99% of the times in the passed but in this case They reimbursed you less the amount of tread you used up to the failure Sounds fair to me As for replacing the other tire well that would be kind if they would have given you a discount I have never believed in the Hazzard Insurance but I bought it for my current tires due to they will replace tires for damage or defects no questions asked I plan on testing that in near future and will let you know how that worked for me Good luck and let it go 👍

@StoneyRidgeFarmer

22 күн бұрын

tread wear has no bearing in this case and is just another way for the MFG to not own up to a faulty product. If I bought a 6 inch subway sandwich and got halfway through it and there was no meat on one side.....would I want them to replace it or give me a 3 inch sub? $5 or $500 stand by your product if it's improperly built ....if it were a tractor tire would mileage matter? Then why would it matter here? That's my way of thinking I guess....if I bought a roll of net fence wire and half of them rusted and the other half didn't....does that mean I only get credit for the wires that didn't rust? Wear has no bearing unless the warranty claim is for wear in my opinion. Make it right...stand by the product!

@PetersonFarmsofNashvillePFON

22 күн бұрын

@@StoneyRidgeFarmer you have a good point What does the warranty documentation state they will cover when you bought the tires ? Is the word limited used a lot ?

@StoneyRidgeFarmer

17 күн бұрын

oh you know they have their butts covered on the warranty...that's why they're only giving me a piece of the cost v/s replacing them. They've got their butts covered when it comes to keeping their money and getting more of mine!

This is how all companies are acting. There’s no quality control and no service after the sale. I am in need of 2 sets of tires and will scratch them off the list. Here’s a funny part to my story, I recommend the orders for tires for my company with 30-40 vehicles. I will also cross them off that list.

Josh great video, get you a set of Michelin’s man! I totally feel you on the cheap tire game, I also buy premium 70k tires for this reason. Do not buy tires from them that simple definitely report them to the better business bureau. Also Josh this is your sign man get rid of the Honda cars lol bad juju. When companies don’t take care of you just spend else where.

I bought a new set of 4 tires Michelin costco put one tire of the wrong size. Torey rear end out They would not replace the tire or fix the rear end Also had 4 new carlyle on my trailer. Ha D only 600 miles. On them. 2 tires blew out the belts they would not replace them either. Think there all out to rip you off

I had a continental tire that the tread came off while I was driving down the road. I had gotten it at Walmart and they replaced it for me. What I hadn't noticed at the time was that it had damaged my fender behind the wheel. When I noticed it a couple weeks later, Walmart wouldn't cover that because it wasn't noticed the day the tread let go. If you got 50% wear out of the tires, them giving you 50% credit for the tires may be a fair deal, as long as that is for the pair you have to replace.

What tires my pickup came from the factory dry rotted in 4 years. A lot of miles were left on them. My best luck and they have never let me down so far. Is Firestone. On my Jeep is also Firestone. Those tires are still going strong. Lasted extremely longer than those factory tires. Factory tires are a name brand. I learned not to trust.

That's a light weight vehical and used for normal around town and a couple if trips, in my opinion if the other tires in different sizes are being recalled these should be also. All else buy a different brand. Vote with your wallet. Hopefully they replace them. Waiting for a tire to completely come apart is unacceptable and dangerous. Tire companies know you have to match sides. Can you file a complaint with NTSB?

I had 2 out of a set of Nittos break belts at half tread life.

Seems like they were being generous, to me. Also, I by no means would consider continentals a “premium” product.

@StoneyRidgeFarmer

22 күн бұрын

If ya bought a bag of chips, opened them and they were stale due to manufacturing....but ya ate a few of them...does the chip company just owe you for a partial bag????? $5 or $500 it's the same principle

I vote full replacement on the defective tire and prorated on the other tire.

They should replace them all 4...just to get the bad publicity should be enough of a deturant to take care of this issue..what is it really gonna cost them to replace other than a bunch of customers in the long run and that will cost m[re than 4 tire replacements...I would be upset also...I by Cooper Tires now because I get a quality tire without the premium price like Michelin or Goodyear..I have them on 2 Jeeps, a Kia Optima and my Dodge 1500 and have no worries PLUS my dealership offers a replacement warranty if the manufacturer doesn't and that is quality reliability from the dealer...I live in Tulsa and only use Robertson Tire for my tires

I am surprised you are getting anything . My employer spends millions a year on tires and we used to get a lot of adjustments or credits. When that recession hit that all went away and never came back.

@bronco797

23 күн бұрын

Scam

Hi Josh you are asking the manufacturer of the tyres to replace them. I think for what its worth the seller that sold the tyres to you should be liable to replace the tyres as they are not fit for purpose. If there is a manufacturing problem then the dealer that is selling you the tyres should be fighting the manufacturer for you. This way you are not wasting your time chasing the tyres thats the sellers job. If the seller doesnt look after you or acknowledge the fault or problem with the tyres then you can look at other avenues of recourse to fix the problem. You may have dealt with continental tyre company in the past thats fine and good but in this case you should take your complaint to the store that you bought the tyres from and if the tyres have a manufacturing fault they should either replace the tyres or give you a full refund allow the seller to deal with continental tyre company as they have purchased the tyres that went on your car.

@StoneyRidgeFarmer

22 күн бұрын

my friend....the seller contacted them and they only were gonna credit me 50% of one tire! As the consumer reaching out to them had them cover 50% of both tires replace....but then 2 weeks later another tire failed!! Not acceptable by any means and the whole set should be replaced as a good will gesture for bad manufacturing culls

All of the tire manufacturers have recalls, some more than others. That is the reality, dangerous as it may be. I have used Continental for years and have had no issues … yet. But take Goodyear as an example. If they had to replace all 170,000 tires they recalled for just one model, they may well be out of business. Maybe that would be satisfying to the affected customers, but it would have other negative repercussions. Sometimes you just have to pull up your britches and take the good with bad of our technology expectations.

You are 110% within your rights as a consumer to request 100% refund as the product/s do not match what they are selling and are faulty take it to the top and get compensated keep hounding them until they address the problem efficiently.

Josh I hope you don't have a blowout more than bad tires what would they do then from Gary

I had a similar experience with Reolink cameras. I know you have a couple, since your video influenced the purchase. I had 2 of 3 cameras die just after the warranty period. They would no longer charge. After a polite email exchange stating that I would not be replacing them with Reolink is this is the longevity I can expect, they replaced 2 cameras with new, the only stipulation is the new have no warranty. The new ones appear to have fixed the issues that led to the failure of the previous. Sad that you have to push to get them to do the right thing.....but at least they got there eventually.

Yes I agree with u !! It was a defect n the tires and they should hold to there word and make right . There a good company for making good tires that we have had - but if a defect it’s not ur fault !! Its THEIRS !!! Keep emailing them and trying ! It’s not like they going to lose a whole lot of money from such a big company !!! GOOD LUCK 👍🏼👊🏻

It would be cheaper for them to fix the issue now then a hospital bill and a new vehicle for you if the tires causes a wreck.

@StoneyRidgeFarmer

22 күн бұрын

I agree....the issue here is treating a consumer poorly, not standing behind your product and poor quality materials or workmanship. That warrants standing by your product and customer....tire wear has nothing to do with it....when the tire breaks one by one you've got a manufacturing issue!

Nope they should only replace the tire that is bad if you want the other tire replaced and there's nothing wrong with it just to match the tread height then you should pay for it

@StoneyRidgeFarmer

23 күн бұрын

I don't agree brother.....I can't just replace 1 tire.....I have to replace 2 at a time, through no fault of my own here remember. I just don't agree....then 2 weeks later another tire fails and forces me to buy the whole set? I don't think that's right my man....if it was my fault...sure....but I bought a premium tire and they started breaking belts...am I supposed to eat $900 ??

Call your state road safety and report it. And call your insurance provider and let them know and then let the tire company know what you did.

!. You didn't say who old the tires are. 2. (It sounded like) Continental said ONLY 2 tires were bad. Answer: Suck it up, Buttercup; get 'cha 2 new tires at Continentals expense, leave the other tires on the car and have a great day!

You need a better dealer. Ours would have replaced them without question. And yes, Continental should be replacing them.

I would never buy that brand again.

You need a lawyer it’s the principle of the thing. Sometimes big companies just don’t care! So you have to take matters into your own hands

It's not about tread wear it's about confidence in the brand of tires on your vehicle. Why should you replace them with the same brand if the company isn't responsible for defective manufacturing. It's not about the money it's having a reputation of a quality product. Time to change brands

Tread wear and a manufacturing defect inside the tire are two different issues…… If you want to know how I know this…..I’ll tell you at the end. Now to the issue at hand….. Some people, including @continentaltire, are getting stuck on the tread wear percent left on the tires. I did not hear a complaint or issue with tread wear. The complaint brought forward is a manufacturing defect of the tire(s) when they were made. I am sure there are more tires of this style we are not aware of do to customers being told to go pound sand. This is a “Bad Batch” of tires that someone does not want to admit or fix. If a tire manufacture is offering a XX thousand mile tire, then their tires should be lasting close to, or at that mileage life defect free. This is NOT a discussion about tread depth/wear. Its about an inner part of the tire failing and not meeting the manufacturers guaranteed XX thousand mile life…. Prorating a defected product is not correct. When a product is an inferior product direct from the manufacturing processes. That product should be 100 percent replaced at zero cost to the consumer. No matter what the product is. Continental Tire is in the wrong with this issue! and....here is how I know. This was about 15 years ago. I purchased four Good Year tires for my truck. In one month, the truck tires had the same issue like the tires in this video. Went back to Good Year, they test drove my truck and checked balance. They were looking for a bent wheel. No bent wheel, bad set of tires. At no cost to me, they put four more new tires on my truck. Another five or six weeks went by, same problem came back. Took the truck back, they checked them again and it was the same issue with the new set of tires. Once again, I patiently waited as they put the third set of tires on the truck. Yup, you guessed it, the tires failed again. At this point the Good Year Tire shop called Good Year. Good Year said that it was probably a bad batch that came from the plant and they pulled all that style tire from this shop. Then the Good Year distributor sent the shop four new tires from a new batch the very next day. That afternoon I had my forth set of tires on the truck and they were good. The set of four tires cost me somewhere around $800-$900 installed. The tire shop in the end, broke down 5 sets of tires and mount/balanced 4 sets on my truck. @goodyear did the right thing and made it right for me. No questions asked, just fixed it. I thank Good Year for that! Fix the Rust Bucket. 🚜-Woooo!!

@StoneyRidgeFarmer

22 күн бұрын

and who suffered for this? You did!! And so did the poor shop that had to keep doing work for free! Manufacturing issues are not the responsibility of the consumer or the shop! This is simply wrong!

@fixtherustbucket

22 күн бұрын

​@StoneyRidgeFarmer I agree one hundred percent. I lost count of my down time and the shop had to do all the work at no cost to me. The tire shop lost big money on this one.

@StoneyRidgeFarmer

17 күн бұрын

I agree with that too...the tire shop in this case suffered more than any of us!!

They pro-rate the wear. Standard in tire industry. By your admission the tires are 50% worn.

@StoneyRidgeFarmer

23 күн бұрын

but this isn't a wear issue is it?

@bradtaulbee8620

22 күн бұрын

But they look at as if you've gotten a certain percentage of life out of it before it failed, parts stores do this on batteries, and other stuff also. Their warranty TOS spells this out what they cover. "The tire (except TS tire) may still be eligible for a pro rata replacement up to 72 months from date of original purchase until the tread is worn down to the tread wear indicators (2/32nd of an inch or 1.6 mm of tread remaining). If an eligible tire becomes unserviceable under the stipulations of this Limited Warranty and Adjustment policy it will be replaced with a **comparable new Continental brand tire, charging the owner a pro-rated amount. Owner pays all applicable taxes (including F.E.T.), mounting and balancing charges. The replacement tire price will be determined by multiplying the percentage of the useable tread worn by the Dealers Selling Price (excluding all applicable taxes) at the time of the adjustment. The useable tread is the original tread down to the tread wear indicators (2/32nd of an inch or 1.6 mm of tread remaining.) "

@StoneyRidgeFarmer

17 күн бұрын

the percentage of use has no bearing on a set of 4 failing tires my friend....it simply does not matter...if ya had these tires on a tractor it wouldn't be a mileage question...it would be a bad tire that would get replaced. This is unsafe, a manufacturing issue and the consumer is having to pay for it...that is wrong! 100% wrong for a consumer to have to make up for the shortcomings of poor manufacturing and materials

last week I replaced both 26" rear tires on my Bx23S Kubota With them having to come get the tracker it all came to $500. U are getting ripped off

Why did you go back to the same tire company ??

@StoneyRidgeFarmer

12 күн бұрын

I thought I only had one tire going bad when this ordeal began....now multiple tires...grrr...I just made sure I had a matching set....if this set does the same thing you can bet there will be consequences

You have a real life problem with a product that you should not have ,They should stand behind their product and replace your tires and buy your lunch while u wait to have them put on👍🏼

I got 4 continental tires for my Toyota one of them makes super loud noise! No matter where your tire rotates ! So I have go to my favorite brand Toyo! Japanese quality 😂 and German tires are great quality too! European brand are all better than American brand

What is the vehicle those tires are on?

@StoneyRidgeFarmer

17 күн бұрын

honda element....great little reliable car that you can wash out with a water hose! Perfect little "honda van" they have a big following and I have 2 that I drive and 2 for parts....awesome little rig!

I absolutely agree 💯% with you! Quality Issue = TOTAL REPLACEMENT 🤨😡🤬

I had 2 Continentals fail on me last year, same EXACT problem as you. The other two were fine but i didn't trust them. Replaced all 4 with Goodyears, though i have had issues with Goodyear in the past too, they are not perfect.. For whatever reason i cannot find Michelin tires in my German car so i have to keep buying Goodyears, this car gets driven tens of thousands of miles a year. The worst offender have been Cooper Discoverer offroad tires for my truck, the sidewall inflated and ballooned on one side like crazy, it was about to explode. I thought it was a fluke, bought another one. My mistake, because another tire on the other side DID THE SAME THING. Ended up returning the one extra i did buy and just took a loss on it. I said screw it, bought 4 Michelins for like $1800, was not cheap. But never looking back on any other brand if i have the option.

Oh by the way in case you all didn't know it the new trick is if your tires are more than 10 years old places like Discount Tire will not patch the tires .... so heads up when you buy the tires look at the date codes on them and make sure that they are very recent tires not a couple of years old so they can cut you out later on....