Perhaps she should’ve tried the dress on again before canceling to be certain.

@MrsBrit1

17 күн бұрын

Bingo! Exactly what I thought!

@sonamy1231000

17 күн бұрын

Parasocial relationships got y'all not thinking straight. Why would they bring out a dress they knew she couldn't afford?

@paulalapoint9885

16 күн бұрын

​@@sonamy1231000she shouldn't have canceled before going in and seeing it again! She was pop posing all the other dresses they had her try !! She's shy of brains

@RealSigmaQueen

16 күн бұрын

Except that she may live in a different city or even a different state. And once you pass a cancellation date you can lose 50% of the dress’s cost (or more) as a non-refundable deposit. I appreciate that the store was cooperative and found a solution.

@Dream-kp7bf

10 күн бұрын

@@RealSigmaQueen so??? she was gonna travel anyways to try new ones, she could have go, try it on again and cancel in person and she could try others while she was there already

Since SHE was cancelling the dress, that's on her.

Dear mom, she cancelled the order. This is a consequence of your actions. This was the beginning of the entitlement era.

@sarahdee374

18 күн бұрын

and Kleinfelds had no way to look into the future to know how pricing from their supplier would increase in case she changed her mind again. I think K's should have explained that and split the difference. How could they know she was so waffly?

@aimeeb260

18 күн бұрын

@@sarahdee374this is what I was thinking. Either she wants it or she doesn’t.

@DravenGal

18 күн бұрын

Well, I mostly agree with you, though I don't think mentioning the possibility of the price going up is unreasonable for either of them. That way, she might not cancel the sale, and they both benefit. Just my opinion though.

@user-ct2wx6ir7d

18 күн бұрын

@@aimeeb260 Her mom caught wind of vocal-fry that's become all the rage because women apparently think it's cute/sexy to talk as if they've been chain smoking all their life...grow up ladies!

@keithgiblin2636

18 күн бұрын

All for an item of dubious taste...

It blows my mind she didn’t recognize her own dress

@is-fg8rv

12 күн бұрын

and yet started to make demands over its price 😮

How entitled are you…the store shouldnt be losing money over your indecisiveness

@sallykins3800

18 күн бұрын

Stop overusing the word entitled, she was simply being aghast that it shot up 1300 dollars and taken aback, you would probably have reacted the same.

@vv-zc3dc

17 күн бұрын

@@sallykins3800 oh my bad your majesty! She was simply aghast

@silkyswoman

17 күн бұрын

@@sallykins3800 entitled means expecting special treatment and that’s exactly what she and her mother expect!

If Kleinfeld had told them the price had gone up when they canceled, how would that have affected them? Who cares if the price is more on a dress you no longer want. What a stupid argument from the mother.!!

@katherinecoffman5285

15 күн бұрын

Absolutely 💯

@JacquelinePayne-cp6iw

13 күн бұрын

@@Jerseygal30 In this case Entitled=Stupidity. Some people don't have the common sense God gave them.

@memestress4627

10 күн бұрын

Right?! And what if the bride cancelled and the price increase weeks later or what not.. how the hell would they even know to warn them?

@villanessa

9 күн бұрын

I know lol

This was wrong of the bride and her mother. It’s the bride’s fault for not knowing what the hell she wanted.

@kieraethan

18 күн бұрын

So true!

@sonamy1231000

17 күн бұрын

Ppl are allowed to change their minds

@kieraethan

17 күн бұрын

@@sonamy1231000 Absolutely! But responsible people own the consequences of their choices, like a change in price after a year. The difference in price was on them, not Kleinfeld.

@shirleydesrochers3319

17 күн бұрын

@@sonamy1231000 yes but when you do you are responsible for your decisions.

She shouldn't have cancelled the dress until she tried it on again. This was her fault. I would have made her pay the full price,or she could go somewhere else. She didn't look that great in it.

@Summer73343

18 күн бұрын

Omg…..😂🎉

@taiyabazaheer9492

18 күн бұрын

Exactly. She must've called in to say cancel my dress, I don't want it anymore and they did. It's not their fault, what was the point in telling the new price when the bride clearly didn't want it anymore? I hate that the blondes got what they want , her mom is 100% a Karen and she's a Becky but they hide it better.

@vern0018

18 күн бұрын

She could have tried again before cancelling it.

@EH23831

14 күн бұрын

They didn’t want Keasha to miss her commission

Ugh these people are painful! I get that they really wanted the sale but they should have dug their heels in and said no to teach these stupid entitled people a lesson.

@JacquelinePayne-cp6iw

18 күн бұрын

@@navi6762 I agree. It sends a wrong message to such a High End Gown retailer. Being on a television show amplifies that message.

@sonamy1231000

17 күн бұрын

​@@JacquelinePayne-cp6iwnone of y'all can afford this dress.

@EH23831

14 күн бұрын

I think they wanted Keasha to get her commission…

The audacity of the mother 😱 absolutely shameless!

@emaiache

17 күн бұрын

Randy should have shown the same dress now that it is out of budget.

@TurquoiseInk

16 күн бұрын

​@@emaiache I think they did that one for the ratings.

So she chose to cancel the dress and somehow these people think they aren’t responsible 🤦🏻‍♀️. Why would the staff tell them the dress price had gone up when she cancelled it?! These people have never taken accountability or faced a consequence they couldn’t palm off on someone else in their entire lives

@BasicYTHandle

18 күн бұрын

And the price might not have increased at the time of cancellation - it might have gone up subsequently. Also, there were mulitple parts that increased. The mom was fixated on not paying a penny more - it should have been explained exactly as as stated by Nicole & Dorothy in the office, i.e., that there were increases in "money exchange, fabric, labor and things like that." It was not one single item nor the store being excessively greedy. NOTHING costs the same after an entire year!

@helsnheidi

18 күн бұрын

@@BasicYTHandle yes you’re absolutely right

@Bright_Broccoli

18 күн бұрын

The bride could have paid the $250 extra.

@donnabradley9926

18 күн бұрын

It seems strange that the bride cancelled the dress. Then she comes back again and doesn't recognise the dress.

@taiyabazaheer9492

18 күн бұрын

Exactly. She must've called in to say cancel my dress, I don't want it anymore and they did. It's not their fault, what was the point in telling the new price when the bride clearly didn't want it anymore? I hate that the blondes got what they want , her mom is 100% a Karen and she's a Becky but they hide it better.

The birth of Karen

@user-ct2wx6ir7d

18 күн бұрын

Women like this mother have bought hook, line & sinker that talking w/vocal fry is just irresistible. She's as phony as everyone else who thinks sounding like they've been chain smoking all their life is something to aspire to.

@TrinhNguyen-sh4fj

18 күн бұрын

Yup, sadly some are very self entitled.

Talk about entitled brats. Wow

@user-ct2wx6ir7d

18 күн бұрын

Good luck to the groom-to-be. He got two for the price of one!

Mom - you’re wrong!

How did the mother get to that age without knowing how the economy works! "You didn't tell us that the price could go up". I am really surprised that the store bent over backwards for them.

18 күн бұрын

I’m appalled the store went down so much and freebies too!

@archiemustachie3693

18 күн бұрын

She probably never had to, just spent her husband's money and let him figure out the numbers. Sadly she brought her daughter up the same way

I hope the family read all these comments - you may have saved a few dollars but your lost you name. Now everyone knows what you are really like.

@Methequeen

18 күн бұрын

Something tells me they’re proud of it

She should be more upset with her daughter for being so indecisive and cancelling the order in the first place.

18 күн бұрын

Right on ‼️

@user-ez9le4sg6m

9 күн бұрын

Yep.. ..totally agree!!

She could afford to cancel? Wtf entitled girl you did it all yourself

@georginaappollis1731

18 күн бұрын

How much money do you lose if you cancel the dress

@Bright_Broccoli

18 күн бұрын

Was there a non-refundable deposit?

@wolfc8755

18 күн бұрын

She canceled the order before it went into production, so maybe there was only a very minimal, or even zero charge?

@Quintupletwist

18 күн бұрын

@@wolfc8755there’s a deposit. In the video where a bride with a firefighter husband and young son wanted a third dress, they gave her a hefty deposit amount

It’s like putting something back on the shelf because you’ve changed your mind and then being upset that the price has changed when you return a week later to buy it. Except, in this case, Kleinfeld did the opposite of what any other sane vendor would have done. I’m all for helping out on costs for people who truly deserve it, but this family wasn’t one of them.

@Bright_Broccoli

18 күн бұрын

It's not like their home got destroyed in a tornado or had some other hardship that we know of. Bride was just being wishy-washy.

Every family dreams of making a fool of themselves on national television. Now, thanks to the internet this family's foolishness will last forever.

@user-ct2wx6ir7d

18 күн бұрын

Hahaha, exactly! They're not going to like the reviews in the comments...what goes around comes around.

@TrinhNguyen-sh4fj

18 күн бұрын

Sadly some have thick skin.

@tonijohnson4386

18 күн бұрын

They won’t care, they got their way and probably still think they are right. Obnoxious.

I rarely comment on the drama, but how would the folks at Kleinfeld know the price was going to go up? The mom needs to back down.

Let me get this straight. Mom thinks they should tell her in advance when they’re cancelling that it would be more expensive if she reordered. Crucial piece of information ? Entitled much. Infantile voice in the daughter. Vile

@kathepass5514

16 күн бұрын

Inflation is real!!

How is it that people think that a dress or any item is going to remain the same price? Especially if it's selling well. It's not Klienfelds fought that the family changed it's mind. Entitlement is real in this situation.

“I wish they told us that before we cancelled the dress?” No one knew she was gonna cancel it until it happened! I agree that she really should’ve tried it on again before she cancelled the order. It was their fault. The mother has no case.

@ivettepassiglia4971

18 күн бұрын

Agreed. Mother's argument is ridiculous. Prices can go up. Kleinfeld may not have known that at the time of cancelation. And even if they did why even go into that conversation when mother canceled the dress because they didn't want it.

@jeniferclemente1252

18 күн бұрын

@@ivettepassiglia4971 exactly. It was dumber when the bride admitted she hasn’t seen the dress in almost a year and forgot what it looked like but she still canceled it before going back to see it and make sure if she still wanted it or not. It was her fault. Her mother had no right to blame to staff for doing their job wrong when they didn’t know if she would want it until she came back. They get a lot of dress orders everyday. They don’t keep track of just hers when she canceled it.

@EH23831

14 күн бұрын

They may not have known the price was going up at the time they cancelled

@jeniferclemente1252

14 күн бұрын

@@EH23831 but she still should’ve tried the dress on again to be sure if she really wanted to cancel it. A lot of brides do that if they have second thoughts about their dress pick. They even keep a picture of it to remember what it looked like. If they didn’t like it after all, then they would cancel it and see about finding a better dress.

@ivettepassiglia4971

14 күн бұрын

@@EH23831 it didn't matter. They didn't want the dress and canceled it. At that point if they may have had any interest in repurchasing it they should have asked if the price would go up later. Given that the daughter didn't even know what the dress looked like they should have asked to try it on or see it before canceling it. Kleinfelds would have no way of knowing they would want to repurchase it later to even tell them the price might go up or down or even if the dress would be available later. That is the risk the mother and daughter took and Kleinfelds should not have catered to them the way they did. People need to be aware of the consequences of their actions good or bad and stop being impulsive.

It is not up to them to say that the prices with go up. Not the stores problem.

Cancelling the original order means nothing in this case. If the shoe were on the other foot, Mom, you would want to be paid in full for the item someone wanted to purchase from you. If you go to the grocery store and say you wanted the sales prices from last week's flyer, you're not going to get it. The problem is that your daughter got cold feet. She chose to cancel the order. She should have gone back to the store before cancelling and tried the dress on again if she was unsure.

I would have held firm at the current price, they chose to cancel which is final!

They mentioned that one of the reasons the price increased was the exchange rate. The material may have come from Europe or Asia and if the dollar lost value since she canceled that would account for an increase. Also if labor costs increased, that would contribute too.

18 күн бұрын

Great point

Foolish girl! She has to pay for her silly mistake. They should not compromise with them. It’s their fault.

If you cancel the order you are starting with a new sale if you decide to order it again.

It’s not the store’s responsibility to tell them that the dress the bride is cancelling (and presumably doesn’t want) has gone up in price. Why would the store think she’d turn around and rebuy the dress?

Yikes. They couldn't pay an extra $200?

@Bright_Broccoli

18 күн бұрын

Bride could do Door dash or UberEats for a while to make the extra money.

@user-ct2wx6ir7d

18 күн бұрын

@@Bright_Broccoli Geesh! I'd rent my dream dress anyway. It'll otherwise just sit in a box in the attic for the rest of my life. That's why you hire a wedding photographer. People will be looking at the photos of your wedding day, not asking you do drag the dress out of the attic to see what you looked like.

Why an earth would a store say “oh are you sure, it’s going up in price soon”. As if they know she will change her mind back again 🙄

So absurd. Why on earth should Kleinfeld tell them, "Okay, you can cancel the order, but the price of the dress will go up"? Is Kleinfeld a mindreader? Can people actually be any more stupid? Still, I'm glad it all turned out, as I like a happy ending. Oh, wait a minute... I didn't get it out of my system. CAN PEOPLE BE ANY MORE STUPID?!?

@alisonfraser8231

18 күн бұрын

I would guess that 0% of brides come back after cancelling. That would mean the wedding is off. Why did this one cancel? Seems weird.

How on earth can they possibly think this was the stores fault? Those ladies need to go elsewhere.

That is so wrong of them. She shouldn’t have canceled the dress.

And they were ungrateful that they had to pay 250.00 extra when they kindly discounted so much??? Come on...! Disgusting entitlement.

Mom almost blew the deal for her daughter with her whining on the discounted deal. She expected Kleinfeld Bridal to take a loss on the dress they cancelled because the bride changed her mind, then changed it back?

18 күн бұрын

I guess it must make sense in her world. She’s a real ball buster.

She canceled the dress she doesn’t get something for nothing what a spoiled outlook

I think the real reason Kleinfeld's gave her the original price was because otherwise the sale wouldn't happen and Keisha would lose two commissions. Keisha was the consultant on the first go-round, when the client cancelled the dress, so she lost that commission. They didn't want her to lose a commission again on the same client.

i like keasha. she's always happy.

@user-ct2wx6ir7d

18 күн бұрын

Isn't she a gem! I could never do what she does w/o them having to edit out rolling my eyes at these entitled, bratty women!

You know if the price had gone down, the mother would have wanted the current lower price.

@9094nancyj

7 күн бұрын

Very true!

They ALWAYS get their way...throw a fit when it's their fault...then, be rewarded?!?!? Oh, now I'm nice... Classy...real classy🙄

@KC-kb6mg

18 күн бұрын

Yeah, like the idiot who put the hot McDonald's coffee between her legs, got burned, sued, and won. Randy should not have pulled out the dress due to it being over budget. Kleinfeld's should have made him pay for the difference.

Everything goes up in price. If you’re canceling the order because you are not sure, why would they think you would reorder it. Wonder if she is having second thoughts about the groom too?!😂

They probably didn't know the price was going up when she called to cancel. And why would they have told her if they had known? She was cancelling the order.

They shouldn’t have done that. She canceled the dress and thought that canceling the dress meant that should she order in the future get the same prince. NOT!

It went up $1,300 in three months?! 😳

Their crystal ball must've been at the cleaners. Otherwise they would have known that the dress was going to go up in price.

What info did the mother expect when she cancelled the dress? She’s acting as if the daughter would not have cancelled the order if someone had said the price may go up. This is nuts. Giving her the dress at just $250 more was more than fair and I think Kleinfeld should have stuck to that.

Check out that red gown behind Randy!

Everything goes up , a year had gone by. Of course things cost more.

I'm positive everything was in the agreement they signed when they ordered the dress. Read before signing.

Her fault for canceling the dress in the first place. Shame on you. Her mom's a piece of work.

the price of indecision - when you cancel the dress you said you didnt WANT it the price wasnt a factor. You cancel a contract thats the risk you take. So the shop has done double the work for less payout... good job bridezilla.

Unless it's written in a contract or in law, why on earth would the store tell the bride the dress had gone up when she cancelled? Cancelled = doesn't want it anymore, no need to mention new price! 🙄

What they should do it give all the brides discounts like that and they would be closed down in a month ? That's the family's fault not the stores

They should have a non refundable deposit to the sales person doesn’t lose their commission

If she was *_canceling_* the dress -- _not_ "postponing" or needing to work out payments or something, but *canceling,* then prices and all that shouldn't have / wouldn't have played into her decision. You don't pay $5000.00 for something you don't want for some reason because _eventually_ it might cost more. And lowering the price so it's only $250.00 more than it was when she bought it the first time is a _cheap_ damn lesson! Adding $250 to $5,000? It's like $258.72 : past the $250 mark, what's the 72¢ gonna do? [I had a legal bill getting my name fixed. It's been well over 30 years ago but i remember because of the 72¢. $259.00 made sense to me, but that 72¢ _still_ makes me laugh out loud at the absurdity.]

i hate her mom. create a drama just for bargaining the price. also whyy coming back to buy dress from the place you cancelled buying before? cos you know they got good quality??? stop spoiling the daughter that way anyway the consultant is cute

They should double the price. This annoying bride and her irritating mother should learn a lesson here.

@elmienboyes7432

18 күн бұрын

double the price 😂😂

Kleinfeld shouldn’t have entertained this. So what if the bride walks out without the dress? It was her fault in the first place

They didn’t even mention the rush fees that would need to be tacked on at this point, considering they probably don’t have another year before the wedding. What an absurd thing to want the store to fix a problem you created!

Ugh. I hate when salespeople give in to people who are entitled. Nobody is gonna say that the price went up when you cancel! That is on the bride. She should have tried it on before cancelling.

That should not have happened. Entitlement in all its glory. Adults should all face consequences for their behavior. This additional cost will be passed on to the next brides with higher overhead costs.

18 күн бұрын

Right! Try pulling this cancellation at a car dealership and see where it gets you lol😂

@stefaniekuzminski9575

18 күн бұрын

Amen 😍 my friend!!

Kleinfeld is a business, can you imagine how long that business would last if they gave everyone $1500 off their dress?

It is surprising that prices go up? Everyone who cancels an order needs to be told this? Dumb and greedy.

Since they knew her limit was $5000, why did they even bring out a dress that was so much more expensive???!! It doesn't matter that she liked it before (and then didn't like it anymore), it was obviously no longer in her price range so why even show it to her!!! Especially when the store had to be packed with dresses that are all within her very generous budget! And some of them probably almost identical! It was a really weird, even mean thing to do, and just for a "fun" wager between staff?? Now if SHE'D asked to see the dress again, they could have told her that it was no longer in her price range and then let HER decide if she still wanted to go there KNOWING it was now way out of her budget. And, yes, she had a right to cancel her first order for the dress if she felt she'd made a mistake and was still within the time limit to be able to do so (although she probably should have gone and tried the dress on again just to be sure AND they could have warned her that the price of the dress had gone up significantly just in case that would have swayed her decision to cancel). And, no, just because it had originally been a certain price does not mean it is always going to be available at that price (and while it's ok to be disappointed that the price had gone up so much from when she'd first ordered it the year prior, there was no reason for her or her mom to get so upset and huffy about the price having changed, it's called inflation and it happens to everything over time, as we are ALL well aware). But why did the staff bring it to her again in the first place, KNOWING she'd cancelled her first order of it AND that it was now so much out of her price range?? Everyone involved in this shares the blame for the really unnecessary conflict that ensued. Oh, and having to pay 5% more on a dress that has actually gone up 20%? She and her mom should have thanked their lucky stars that the store was able to come to such a compromise if they (now) really loved the dress that much. Or been willing to pass entirely on the dress, and to keep trying on all the OTHER dresses that were within her very generous but also (apparently)100% written-in-stone budget. But in the end the store had to go even further to placate them, and ended up giving her the dress AND a veil for even less than the original price of just the dress. And then, OH!, the immense relief and joy over a dress she'd previously decided she didn't even like anymore. I hope all the totally needless drama was worth it.

There is no way the price should have gone up that much after being on sale and sitting in the store for a few months. Something is not right.

The mother was disgusting. So entitled. I'm embarrassed for her.

Why would they tell a customer that the dress they are cancelling because they were doubtful they even "still" liked it, is going up in price? Important to note, there was a three-month lag in-between cancelling her dress (at the very last minute before going to production so "committed",) and her appointment to find another dress! So they were probably dress shopping during that time elsewhere (mom hoping she'd find a just as nice (more affordable?) dress. Did you see her facial expression when she said the dress her daughter had on was remarkably similar to the one she cancelled? (Worried! ($$)) The crying bride asked her mom if it was "ok" (the price, even though it was a better deal than the first contract). So I'm thinking it was mom who pressured her to cancel and try to find a more affordable dress in the first place. Nice of Kliendfeld's management team to accommodate the bride and get her in her dream dress.

What about the original consultant who secured the sale a year ago? Do they get a cut of the commission?

@9094nancyj

7 күн бұрын

I believe it was the same one - Kiesha

Don't be jumping on the store about the price change... YOU'RE the one who canceled the dress!!!!!!!!! Not the store's fault.

Insane that a veil costs three times as much as my entire prom dress lol I‘m just gonna rent a wedding dress or sth

"I wish they would have told us that before we cancelled the dress" ARE YOU KIDDING ME

Ridiculous. Daughter and ESPECIALLY mother. Why would the store need to tell her that the price of a dress can change after cancellation? That info wouldn't matter, why? BECAUSE YOU SAID YOU NO LONGER WANTED IT A YEAR AGO! Jumping up $1300 in price in a year is crazy though. I'm In the wrong field then.

Let’s just hope they went somewhere else for alterations. Poor Vera doesn’t need that nonsense.

The job of the bridal party is to watch the bride and see what she thinks. If her face lights up? If she loves that dress? That is all that matters!

In addition to the price of the dress going up - the staff of the store from front of house to the back of house - has now done so much additional work to process the cancellation, make the new order, etc.

The mother and bride are also responsible due to the fact that when you cancel a dress....that price DOES go up!! That is on them.

The mum's arguments are stupid. She said she didn't know at the time she cancelled the dress, the price was going to go up... At the time she cancelled the dress she didn't even want the dress. They aren't going to say well the price is going to go up because that becomes irrelevant if she didn't want the dress.

I am happy you returned Hayley Paige her name back. So I subscribed back❤😅 I love to see your videos. Only taking her Instagram away with more than 5,000 pictures was really really harsh…

When you cancel a dress, it's not the store's job to say the price will go up or down. Mom needed to chill a bit, because they were so nice about it She just got on survival mode. She looked lovely.

I agree with another commenter that Randy should have told them it’s $1600 before she tried it on… especially as he knew she’d love it.

The mother is vile, the daughter is entitled, i feel sorry the groom, life is going to be hell for him

Appears there is a great deal of entitlement in both Mother and daughter. You cancelled the order. Bottom line…. you are responsible for your actions. Why should the store say anything about future pricing when you cancelled. Who cancels and rebuys a year later. This Mother and daughter have gone to the Karen School of Entitlement.

I think it's your tough luck if you cancel, then go back and want the same one. The contract was voided. Kleinfeld's was very generous in helping them out.

They should have just taken the discount and been highly grateful they only had to pay $250 extra.

Why should the store have told them that if they cancel, then decide to get the dress a year later the price might have gone up?

Well that bride cancelled the order! If anyone should be getting grief it’s the bride!!

Always glad when Kesha makes a sale ☺️

Wow, I woulda said, "Bye, bye."

*OKAY MOM* Just like if you reserved a venue for the reception, but then changed your mind about the location…Would you ask for the deposit back 🤦🏼‍♂️

Not happening in our stores. When I went with my daughter to buy her bridal gown, we were in a store that held 3,000 dresses (yes, around 1,000 more than that terribly overrated Kleinfeld's, indeed!) and had four months to go until the wedding. My daughter tried on dresses, decided on one of them, took pictures of it. Six weeks later she had her first fitting of the dress, and four weeks before the wedding the final fitting. Fitted her like a glove at the wedding. Oh, and it was by British designer Justin Alexander, just to say. Can't understand the fuss and long-windedness created by most of the U.S. stores.

She didn't deserve that special treatment. She made the mistake live with it.

She didn’t even recognize her own dress. Whaaaatt?! That's not something you forget

If you cancel an order you run the risk that the price will go up.

You can't tell me that she canceled with the intention of repurchasing it again. the salon is in the right. Period

I wonder if she's still married.

BRIDE'S FAULT!

@user-ct2wx6ir7d

18 күн бұрын

Good luck to her future husband. He got a double-whammy...mom & daughter!

Mom and daughter chose to cancel. Somehow it became the salons responsibility to tell them there is a chance the price could go up. No. Go back. Put the dress on again..THEN decide if you want to cancel. And what nerve, after they brought the price down to only $250 more than they originally priced it...to still complain. Obnoxious.