I did hear from somewhere that Leatherman can cancel orders for their Garage series releases if the buyer has a traceable history of buying just to resale at an exaggerated price. If this is true, THANK YOU LEATHERMAN and any other manufacturer/maker that can do this! I truly hope you get your issues with Leatherman resolved, and thanks for the videos!

@hvacbudget8600

Жыл бұрын

Thanks!

@kennywheelus6857

Жыл бұрын

@@hvacbudget8600 ,not sure where you live but if you live here in Sevierville,Tn,I suggest stopping in at Smokey Mountain knife works store, they have a Leatherman booth,they literally have everything there,if not they can order it for you an have it shipped to your door.

@hvacbudget8600

Жыл бұрын

@@kennywheelus6857 Thanks. I'll definitely look into alternative options.

I wonder what is going on at Leatherman. They haven’t been going to trade shows, haven’t produced new tools and aren’t in very many brick and mortar stores.

@hvacbudget8600

Жыл бұрын

I think Leatherman still has fantastic tools. I think the scarce labor market has hit even companies like Leatherman really hard. That is probably the root cause along with soaring inflation.

@thopkins2271

Жыл бұрын

Brick and mortar stores are busy selling inferior tools at a slightly lower price and a much larger profit margin. Leatherman is alive and well.

@FDE_Doom_Girl

Жыл бұрын

They probably hired salty libs

@branned

4 ай бұрын

@@FDE_Doom_Girl The owner is anti 2A

@i_hate_stupid_username_rules

2 ай бұрын

@@branned the owner of leatherman???? thats such nonsense, what an idiot anti 2A sentiment is why we cant legally carry basic tools like a leatherman in the UK, every tool company CEO should be pro 2A

I commend you on your patience ! You are now one of my role models for not being a dick when things don't go my way.

😂😂They charge 150 dollars for a LM surge and they're short staffed?! Hmmm where's all that extra money going?

I'm fed up with getting an email that something is back in stock and it being sold out by the time check it out less than an hour later. I refuse to buy from scalpers and Leatherman won't be getting my money anymore until they can have a reliable stock on hand.

It sounds more likely their website wasn't working properly (possibly down to black Friday and an underpowered web server) and they're just making excuses .

@hvacbudget8600

Жыл бұрын

That would be a better outcome. I guess I'll find out eventually.

@carlocruz4814

Жыл бұрын

Their online sales/orders system sucks

Based. Collectors and scalpers fuck up things for everyone else. Leatherman making sure everyone gets their hands on the product. Now if playstation could do the same it'd be great.

Why would you even want to continue to buy from Leatherman directly after that? You would be paying full retail price from them and there must e countless vendors of Leatherman in the USA that would be more than happy to deal with you and offer you a discount price.

@hvacbudget8600

Жыл бұрын

I will see what happens. Leatherman many times has discounts and specials during the year. Many times they are far cheaper than Amazon or at least Ebay if you buy direct. But you are right there are several other sites that seem very user friendly.

@FDE_Doom_Girl

Жыл бұрын

Because the website sometimes run discounts and it's cheaper than buying from a seller who bought it discounted to charge quadruple. I can't stand people who buy deals just to rip off others later.

I would not buy a Leatherman. To me Gerbers are less clumsy and their customer service is awesome.

Either way that's horrible customer service... Really hoping it gets solved soon

Was trying to buy from leathermen and it says the same thing about my payments method. I’ve never bought anything from them before tho

@hvacbudget8600

Жыл бұрын

I don't know what is going on exactly.

$50k$ in leather man you own and they won't accept more of your money... thank you for the heads up... kinda sad, I was gunna get 2 custom signals for my 2 boys. Not so sure now...

@hvacbudget8600

Жыл бұрын

Again I'm cautiously optimistic this can all be resolved. It is disappointing though.

I called Leatherman yesterday because I purchased the Juice XE6 on 10\23 and wanted to see if they would honor the price difference since I bought it at full price and now it's 50% off 30 days later. They told me that they don't do that but I could ship the one I purchased back and buy it again at the discounted price and get the refund. I ended up buying both Juice models and the CS4 I'm gifting to someone, but I've NEVER heard of the situation you experienced. Sounds a little sus to me especially if you used a different account to make a purchase. Might have to go to a retail store like Lowe's if they have they model you're looking for.

🤔 well, that definitely rates a 9.0 on the weird-$h1t-o’meter! I’ve never heard of that happening like that even WITH an alert. Alerts like that are usually on a card, not an individual, but they seem to have it on your Leatherman data in their system. 🤷🏻‍♂️

@hvacbudget8600

Жыл бұрын

It is wierd. I specifically asked the representative is it just a card locked or will anything connected to my name or email be restricted. She claimed anything connected to me was restricted due to some disputed charge I have no clue about.

That sounds awful. I hope you can get that issues solved soon.

@hvacbudget8600

Жыл бұрын

I hope so!

What is going at Leatherman... No new recent tools and now no help...

@hvacbudget8600

Жыл бұрын

I hope my experience is just an anomaly. Just wanted to share my story

I’ve been frustrated lately as well. I ordered a custom rebar and they only did one side. Had to send pictures of it. Then send it in and a close to three weeks later I got it back. They are slow to respond to e-mails

@hvacbudget8600

Жыл бұрын

I wonder if the workforce shortage has really hit them hard. That's to bad.

WOW ! That's incredibly petty of Leatherman, a real Amazon level of crap customer service !!

Any updates on this as of late?

@hvacbudget8600

9 ай бұрын

I still am not allowed to buy any products off of the Leatherman website. I'm not even completely sure why. Their answers are vaguely that I didn't pay for something I never bought. Wierd.

@uzbeck2006

9 ай бұрын

@@hvacbudget8600 interesting and weird indeed. I hope your innocence will be cleared soon :)

That sounds crazy! Leatherman could do a much better job with their customer service!

@CraigS_427

Жыл бұрын

How? He already explained that, like every other company on the planet, the staff that's there is buried in work and Bidenomics is strangling the company's ability to do anything but hang on for better times.

I would like to offer a different thought to ask why you couldn't purchase. I would start with your computer or whatever device you are using to make the purchase. This sounds like your web certificates are not up to date. If it is a computer, make sure the time and date are correct. Also make sure your browser is up to date. Or even try a different browser. Make sure your computer is also up to date with all of its updates. Try to make the purchase on your phone. Or if it's your phone you are using, try a computer.

@hvacbudget8600

Жыл бұрын

Good tips. Unfortunately my in laws tried to order for me yesterday with nothing similar to my account. They were denied as well but they got a welcome email. A bit odd.

@SurvivingtheDaily

Жыл бұрын

@@hvacbudget8600 they must be having issues with their website. They are in the process of a big advertising campaign. Possibly their servers can't handle all the traffic. Very sad.

@hvacbudget8600

Жыл бұрын

@@SurvivingtheDaily It is disappointing. Especially to be told this big story by their representatives and then it seems questionable if it was really even true.

I saw this and thought at first a joke. I think you should ask for a supervisor. To ban you is over multiple orders makes no sense.

@hvacbudget8600

Жыл бұрын

Supposedly I have shorted Leatherman by refuting credit card charges But I never knew anything like this happened. We'll see.

@lawrencehubbard2985

Жыл бұрын

@@hvacbudget8600 good luck with it. After not really buying Leatherman’s I have been but will be out some models or some of add on’s like the bit kit (1) and you have to wait for months. Then everyone talks about the sheath’s they like SOG & Gerber are all nylon unless you pay extra for for the leather sheath and Leatherman’s are all nylon too unless you buy their overpriced leather sheaths. At least with Gerber you can get the multi tool, tool kit and leather sheath already made up in package. I always laugh when people say that whatever multi tool comes with a nylon sheath saying like it’s a bad thing when all nylon. Then their price’s for extension, ratchet and bits are over priced. For any multi tool I make a kit with a small ratchet, extension, bit set and a knife. All which cost less then Leatherman ratchet.

@NathanSilva1979

Жыл бұрын

Absolutely agree

It’s really odd 😢

Thats not good. In the end, they're gonna lose customers if they dont get their quality control and customer service right because not only are cheaper clones coming out, Leatherman keeps blasting off msrp especially for flawed designs like the free p4. Its gonna bite back at the butt.

Just bought 2 of them with Apple Pay. No problem

@hvacbudget8600

Жыл бұрын

Good to know. I've tried buying myself and my in-laws tried and it rejected both times. I bought from SOG with no issues at all. Still waiting to hear back from Leatherman almost a week later no answer yet. We'll see what happens.

What a let down with customer service from the original multitool company. See if the wife would open an account for you and see what happens.

@hvacbudget8600

Жыл бұрын

My wife and I have the same credit card account unfortunately so that didn't seem to work. I may see if my in laws can order some tools for me tomorrow. We'll see if that works.

@Adeoneer

Жыл бұрын

@@hvacbudget8600 Well I hope that it does mate 👍

Or it could be, by looking at all your Leathermans, they may think that someone, somewhere, may be being deprived.

@hvacbudget8600

Жыл бұрын

LoL.!! Maybe. I doubt it. Ha ha!!!

@FDE_Doom_Girl

Жыл бұрын

Lame

Man - that really sucks. ☹ Cant believe that a reputable company like Leatherman just fobbed you off with such poor service. Hope you get it sorted.

@hvacbudget8600

Жыл бұрын

I hope so. The representatives seemed very harried and overworked. It seems management at some point needs to offer better support for the working staff.

@DougieFrank

Жыл бұрын

@@hvacbudget8600 Yes - it does sound like a management problem & it's not the staff's fault if they are over-worked & under-resourced.

leatherman is the worst company ever to be they have no idea how to run a company not to mention they have no idea how to listen to there customers wants and needs plus they discontinue the tools everyone wants and over produces tools that everyone has already or they just dont want it

Sad. I tell you, ban me from buying your products because of a payment issue, better be able to prove there is an issue. If not, last time I buy any of your products. Leatherman dropped the ball on this one. Good luck!

@hvacbudget8600

Жыл бұрын

Thanks!

Will I broke down bought the Juice and another bit set. $24 for the bit set I think is a great deal. The Juice on the other hand feels kinda cheap the tools are fairly hard to get out and not really what you think of Leatherman quality. The corkscrew to use it you need to open the tool opposite of the way it opens are it won’t open all the way. Am I ever going to use the corkscrew no but engineering is bad engineering. The Awl is not very good, the scissors I have seen better on Chinese multi tools and some of Gerber’s, the blade is too notch and all the tools are hard to open and use the same for putting them away. I bought the Rev brand new and was let down by it I put it on eBay sold it for more than I paid. I will carry in my pocket for a couple weeks if I still feel the same it will go to eBay for sale. A lot of people talked the Juice up and now I bought it I am not sure.

No sir can't say I've ever had this problem with Leatherman but on a need to know basis,I only ordered on bit kit an that was it cause there site needs improvement like in the customization on your multitool menue after selecting certain things you want done,it would freeze on me on my phone,I'd have to exit out an then go back to the site,it was getting to be a pain in the ass,anyway, when I wanted an got my surge,I just ordered from ebay,I waited too long an they sold the solid black coated one,an the two tone color one,so only option was stainless which is ok,has been a trooper of a tool in my edc since I've had it,I do want to have another one eventually an charge tti,surge I'd like coated with a American flag on it with the punisher skull on there,I saw a guy on here with his like that,he had taken the scissors of the stainless version to put on his custom one so he broken scissors on his stainless to send in because he'd done modifications, Leatherman wouldn't honor the warranty to fix or replace it,so he sent in the stainless to have scissors fixed while he got new scissors from his stainless model, which I thought was generous, that way he still had his tool while one went back for repairs if that makes sense,that sucks that Leatherman banned you.

WTF. This is insane.

@hvacbudget8600

Жыл бұрын

A little bit. Hopefully just a misunderstanding.

I've banned myself from buying Leathermans. One of my Crunch's handle broke (while mending my motorcycle after a fall) and while the local distributor hasn't answer my email, Leatherman did eventually gratified me with an answer but just to let me know that they will not sell me a replacement handle. So hello SOG/Gerber/etc.

@hvacbudget8600

Жыл бұрын

Usually Leatherman replaces tools no questions asked from what I understood. That's a bad situation if they won't repair the tool.

@pinkhelmet2

Жыл бұрын

That was what I've thought it would happened. But they keep reffering me to the local distributor which is playing dead.

@hvacbudget8600

Жыл бұрын

@@pinkhelmet2 That sounds awful!

@pinkhelmet2

Жыл бұрын

Yeap, isn't great. But, to be fair, at least they did not banned me from buying another Crunch. Yet.

@absolutez3r019

Жыл бұрын

@@pinkhelmet2 Their warranty was great both times I've used it. Both times I simply mailed them out and they shipped me a new one in a couple weeks. The Crunch is also held together with rivets, so it would be hard to fix yourself

Have You fixed the issue and been able to order? I think they are doing it to me too.

@hvacbudget8600

Жыл бұрын

I have not. It seems I will have to find other ways to buy their tools unfortunately.

@carlocruz4814

Жыл бұрын

@@hvacbudget8600 too bad, I live in Colombia and used to order all my 3 leathermans from their website, last one on january. Now everytime I try to purchase they just reverse the money to my card after some 5 minutes and the order changes to " failed" no matter which card I use. And they are dreaming if theythink I'm going to buy from their local distributor here.. ( some guy with an email not even a website) and all prices like 40% more.

@hvacbudget8600

Жыл бұрын

@@carlocruz4814 That's too bad.

💬here's a thought,, maybe it's Devine intervention.. one of those mysterious things that just happens without rhyme or reason that just can't be explained away.. one of those things that alteres ones coarse that would have led to a tragedy. Maybe there's a leatherman angel that looking out for you. Could be a leatherman hoarder fairy 🧚‍♀️ that's looking out for your wife or entire family?!?. What if it was a wish and it came true!??!?. Maybe it's a sign!!!!. Not to speak out of term, but how many leatherman do you have, how many multitools? How much of your life is devoted. This shouldn't be labeled a crisis by no means... are you not able to just let it go, maybe you should seek professional help... could it simply be leatherman?!.

@hvacbudget8600

Жыл бұрын

Leatherman collector syndrome? Could be a thing I guess. 😊

@Jaybird-oo3ih

3 ай бұрын

😂

So pretty stupid nowadays to treat a customer this way

@hvacbudget8600

Жыл бұрын

I just talked to my credit card company and they say all is good on my end. Oh well...

Leatherman tool story #132 …………….😂

Really leatherman? Really?

@hvacbudget8600

Жыл бұрын

It is unfortunate.

Lol 😂

I called them to resolve an issue with a Supertool 300M had been put together incorrectly. The one they sent me didn’t have 8-32 threads in the plier head, instead it was the standard head. I can tell you that experience was a nightmare and had to call back 3 times and 3 emails to finally get the right tool. They told me I didn’t understand where the threads were supposed to be and referenced your video on the issue. I responded by telling them that your video was the one that convinced me to buy it …and they should watch it and look at the tool they sent me. Then they told me it was a “rolling change” multiple times and didn’t buy it and asked if the would please send me the tool in the correct configuration in a letter to them with the tool I sent back. All in all I think I’m done with Leatherman for a while and need a break from the “woke” website that they have. It’s clear that they are not training their employees on product line and instead of fixing issues they tried to make excuses to make me go away.

@hvacbudget8600

Жыл бұрын

That's really unfortunate. I'm trying to remain cautiously optimistic my issue can be resolved, but the trouble you had as well is making me feel less confident.

@HOLOCULT

Жыл бұрын

There website is woke?????? Are you kidding? Explain

@ericjohnson5479

Жыл бұрын

I made a mistake on the video I was referring to. Texas tool crib made a video on the ST300M and after watching it I decided to purchase it from them. Just thought I would clarify that. I do appreciate your videos and enjoy your straight forward videos.

@ericjohnson5479

Жыл бұрын

@@HOLOCULTcan’t remember if it was a warranty or an order, asking how I identified…also take a look at some of the the newer additions in the last few years and if you don’t see it, just embrace your “man bun” and keep buying your turquoise signal with polkadots.

@HOLOCULT

Жыл бұрын

@@ericjohnson5479 I do think some of the colour schemes are... diffrent. I always figured they were trying to target more of the female hikers and kids for the signal. I was gunna get a green/teal for my boy since green is his favorite colour and something red for my other son. If I grew a man bun it would make me look like a pedo since it would be a skullet man bun!!!

"you can't buy our products anymore" .. Ok, we won't! 🤷‍♂

Leatherman is crap from start to finish. Crappy overpriced junk

@Mikey-ym6ok

10 ай бұрын

Name a better brand.

@dariusus9870

10 ай бұрын

@@Mikey-ym6ok victorinox

@dariusus9870

10 ай бұрын

@@Mikey-ym6ok just to make it clear victorinox has solid products: well lubed, no wiggles, knife is super sharp, awl is actually really pointy, scissors cut. Everything locks well etc. Leatherman has the one hand opening but other than that, all the tools in the multi tool are much lower quality than the victorinox. The brand managers of victorinox are some of the worst though while the workers some of the best.

Leatherman went from awesome to really crappy in how they treat customers

CLICKBAIT. Dont waste your time watching.

@hvacbudget8600

Жыл бұрын

Not sure how it is clickbait when a Leatherman representative told me over the phone, your account is permanently frozen.

@FDE_Doom_Girl

Жыл бұрын

Your last name suits you since you troll.