To address a matter of concern regarding the Duolingo English test. It has come to my attention that the test team has been issuing "Invalid" results (test could not be certified) without providing any proof or evidence to support their determination. I kindly request that the Duolingo English test team revise their protocol and provide test takers with tangible proof when deeming their results as "INVALID." As a test taker, it is essential to have access to the information and justification behind such a significant decision. Without proper documentation or evidence, it becomes challenging for individuals to comprehend the basis for the "INVALID" result and to rectify any potential issues in their language proficiency assessment. Transparency and fairness should be the cornerstone of any evaluation process, and I believe it is crucial for the Duolingo English test team to adopt these principles. Providing test takers with a clear explanation or supporting documentation when issuing an "Invalid" result will enable them to better understand any areas that require improvement and will empower them to take appropriate actions to enhance their language skills. By implementing a proof-based approach, the Duolingo English test team can establish trust and confidence among test takers, ensuring that the process is unbiased and reliable. This will not only benefit the test takers but also enhance the overall reputation and credibility of the Duolingo English test as a whole. I kindly urge you to consider this request seriously and take the necessary steps to implement a system that provides verifiable evidence when declaring a test result as "invalid." I believe this adjustment will significantly improve the experience of test takers and promote a fair and accountable evaluation process. I appreciate your consideration and look forward to a positive resolution that benefits all stakeholders involved.

@Viralvlogvideos

9 ай бұрын

Yeah, despite of giving genuine attempt they are saying that I am cheating, I don't understand anything.

@Boss_Big

6 ай бұрын

This honestly

@muhammadshamoeelulnaeem

Ай бұрын

Absolutely, just gave a test and wow, CAN'T BE CERTIFIED

@SARGAM.PATKAR

Ай бұрын

Same issue am also facing from last two time

@asifbhaivahora8102

Ай бұрын

It's money making scam to enforce almost every second person to buy another test as none has taken them to court to ask why they don't have app which validates pc to be suitable for test or does all require task itself or does not start the test till issue is solve. They make millions by not solving this issue amd so they will keep making money till anyone takes them to court as no other test gives limited time or puts responsibility on test taker about an background process or just invalidate without any visible evidence

My appeal was rejected. This is incredibly frustrating, as I urgently require the test scores for my university applications. Furthermore, my conscience is clear that my responses to the test questions were genuine and there was no use of the external source this I can beat my test. Please certify my test and release the scorecard. Remember one thing It's not a one-hour effort or one hour exam, coupled with the money paid please I don’t want this to go wasted like that, this is my life and my dream, my life can’t be paused because of an accusation I wasn’t guilty of I never knew the laptop had an external tool. I would have confirmed with my dad if I know it was against the riles to deactivate it.

@olivierchedvah

Жыл бұрын

May God help you and listen to your plea instead here no one can help you.

@the.flictures

Жыл бұрын

Buddy, how long did they take to reply to your appeal?

@javeriamalik5629

Жыл бұрын

​They replied me in 2 days...But they say, reply should be in 4 days (buissness)

@db-tw4co

9 ай бұрын

I also gone for an appeal

@tarunsinghbhandari2414

8 ай бұрын

same here man its so frustrating

Dear support team, you should make a more engaging video so that we can really close external programs. This video did not help me to do so. If you read people's comment, you can see that a lot of people are still experiencing problems.

I just failed the test because of this problem and I followed all the instructions, what should I do now? The amount of money is way too high in my country and it is not even my fault, No one answered me correctly, and I did not understand where the problem was, Why should I pay again? It is not even fair

@jellyjambear

4 ай бұрын

me too … I would not recommend this test to anyone 😭😭😭

Why don't you, support team make one testing programme for this test and once user passes all of test cases then he or she can start his or her test, then it will be helpful for all of us.

@DuolingoEnglishTest

Жыл бұрын

Thanks for the feedback Aman! Due to our respect for privacy, we don't have full control over the computer that you use to take the DET. However we are working on improvements to prevent certain applications from interfering with the test and also to inform test takers about this requirement!

I was accused of being a cheater only when I took the DET test. I had no idea, how can one cheat with this well-programmed test and the thought of cheating never crossed my mind. The most disgusting case is that they issue "invalid" results without tangible proof.

@sushmav3815

3 ай бұрын

How long did they take to tell you this?

@YuanPo

2 ай бұрын

@@sushmav38152 days, I also accused for twice that I using external sources

1:44 Nope, I literally did the same thing. I even closed and logged out from NVIDIA Settings (which is just a computer system) so I had nothing in my task tray. So this week I took DET twice and (after completing each and every recommended step written (said) here and in your website) got 'Invalid' both times. So guys.... this is not a proficient English test, its a 60 USD quest about how to make your pc clean for DET. Ps. It's better tow spend this money on RDR 2 or save it for GTA 6

@1TrueGod

4 ай бұрын

🤣

I've been having a terrible experience with DET. I have done this test three times now, and each time, it mentions that it was not certified because of some background process. I have disabled every possible application, and the issue still persists. Duolingo support cannot seem to assist, apart from parroting the same template instruction and disconnecting. For the latest run, I have tried disabling Window's Virus & Threat protection. I recommend trying this for anyone who is in a similar situation. Nowhere does it mention that this system needs to be disabled. It's not a third-party system that can just be uninstalled. Just goes to the skill level of the engineers designing this test to not consider Windows native processes. Worse still, Windows only allows this system to be turned off for a short period before turning off automatically. So do the test immediately after disabling it.

@rumeysaturkmen6956

2 ай бұрын

I had the same issue. When you retake the exam, does it again take two days to release the results?

I took 7 times of exams and got every invalidity, 4 times of them was for open another program, I am sure that I closed everything and even in my last attempt I changed my laptop and also use fresh windows but still get same reason of invalidity, I really got tired as I take too much test and do nothing wrong but stil become invalid😢😢😢

@rajkumarbandi6568

Жыл бұрын

same for me also bro, how did you over come the issue?

@riponsaha8320

Жыл бұрын

Same happened to my Wife. All applications were closed. But upon contacting they said that screen sharing application was open.

@nimrat966

Жыл бұрын

Same here

Why dont duolingo make app which check if laptop is ready or not before test and validate itself or take full control of computer than just expecting all to be tech savvy or exploit them to buy another test

I taken the test, but result was not come due to a reason that my background application was running, I checked all the application, abd and i uninstall all my personal application such as telegram, what's app, zoom meeting, etc. but at the time of result, that incident frustrated me, because I couldn't met deadline of my university application because of this issue. It wasted my time and resources. Also, it affected on my mental health.

How about the windows app security that's always running? On the other hand. Is it true that you can't look away? like up, down, to the sides, etc? I mean, human brain processes is directly linked to the eye movements and it instinctively move the eyes to different positions depending on the task it's performing. Recalling info, listening, making up something implies different positions. I'd appreciate your answer. :)

@Ferysimarmata

Жыл бұрын

same thought here. I usually looked above when i think of something. examiner need to see further on the eyes of the test taker, whether she/he see someone else or simply in the thinking mode

@Ferysimarmata

Жыл бұрын

@Noelia Hi, I took the test and passed. I tried my best to see the camera even when I am thinking. The most important thing is to close al the apps that running in background. you can search how to really close it,. Good luck

@raharditowicaksono1056

Жыл бұрын

@@Ferysimarmata Hello Fery, how do you exactly close all apps in Windows 11? I tried closing everything but still got my test deemed invalid.

@gadglee6188

Жыл бұрын

@@Ferysimarmata congrats, can you share some more things you did

@Ferysimarmata

Жыл бұрын

@@gadglee6188 & @Rahardito, maybe the easiest part is to close all apps similar to watsapp and zoom, not just close but signed it out. that was what i did in the past.

I’ve do whats come up in this video, but my test is still invalid because of there is a running program background. whats wrong? im so frustrated, i urgently need my certification :(

If I don't get the required score can I repeat it after it directly or I need to wait for period of time

This is not interesting 😢. I took the test with all programs closed and got uncertified results

@messithegoat1161

2 ай бұрын

Same,do you know how to fix it

I diligently followed all the instructions outlined in the video, yet I received an email stating, "Your test could not be certified because you had another program, application, or window open or running during the test. Please close every other program, application, and window before testing again." I've taken two tests, and despite my efforts, my appeal for another test opportunity free of charge was denied. Could you please provide me with guidance on where I might be going wrong, supported by video evidence, so that I can rectify any mistakes and adhere to your protocol effectively?

I strongly recommend using a Mac. I had to retake my test twice due to issues with other programs running in the background on Windows. However, after switching to a Mac (on my third attempt), I succeeded on my first attempt. The problem with Windows is that there are often many processes running, including viruses, so ensuring they're all closed can be a daunting task. You might even need to uninstall some of them. This isn't an issue with Mac. My advice to Duolingo would be to check for any running processes before starting the test. It's frustrating to wait two days only to find out your test was canceled because of background processes. Lastly, good luck to everyone!

@rodacug

2 ай бұрын

Pls having issue with my test I have done ittwuce was giving the last time It is always stopping at a particular point of the test approximately 5min to finish and it will write network issues. Yet my internet is working perfectly with 144/144 speed What shld I do

Dear sir I gave the test five time and also i was alone in the room but again the result that independently writing i am so tired I don't know what should I do

I have a Spacedesk program running in the background, and there's no "close" button on it, how can I close it? It only has "spacedesk Driver console", "Windows Display Control Panel" and "About"

Hello it's been two times that i passed the test and i didn't open any window at all and yet you are telling me i broke the rule and you stole my opportuniy to apply to the scholarship, Tomorrow is the deadline and you ruined my opportunity thank you ! i

What about Windows defender? Do i have to remove that from the system tray? Cuz i cannot do that

I'd like to know if the Finder App in OSX can be kept opened (black dot), due to it being a part of the OS it can't apparently be fully closed

Hi , I have purchased the Duolingo English Test but it still showing buy now, and the option take survey and test still not opening, I don’t understand what’s going on . Can you please help me fix that.

I Even contacted the Duolingo customer service but they said they don't know?

Please can I use on screen keyboard on My laptop to write Duolingo English test?

Hello..May I can use Zoom option during duoling exam test?

How do you quit Finder on Mac? I was trying to quit it, but I didn’t find a way.

Do you really mean "EVERY PROGRAM"? including windows security?

Whenever i attempt to give the test my web cma is not able to detect my passport. Hiw to fix this?

While I am taking the test the Duolingo software is hanging and opening the home page again? How to solve this problem?

Nick? Can u help me??? I tried to talk with chat support on the page and instagram but they didn't answer....

so if i take it on chrome its okay that its open right

Got my test rejected once. It was frustrating since Duolingo notifies you two days after you did the test. Anyway, I must admit I underestimate the external programs running in my pc. So, the next time I checked each program, one by one and close them. Even uninstalled some of them. Finally, I used the trackpad of the laptop instead of my bluetooth wireless mouse. It worked for the second time, so this is finally over. Good luck to all of you!

@CountryballsExplicam

7 ай бұрын

Bro I just got this same message, can you give me some tips about what to do in this situation?

@kir4ism

4 ай бұрын

Please could you gave me some tips? I already closed all apps from the task but my test are not certified.

Hi DET. In my country we can enter DET using VPN(vritual private network) only. So I can't close this app. What is the suggestions for that? Thank you.

I have taken the DET twice, and both times, I was accused of not closing any background software during the test, despite I made sure to close all background applications before appearing the test. I'm seeking assistance from the Duolingo team or anyone with experience in taking the test.

@user-vu7mp1uh2b

Ай бұрын

The same situation, i do not know what to do, how did you solve this problem? Could you share some advices

I finally got my results certified after 3 invalid results!

Dear, I have purchased a Duolingo English Test dated 12 April, 2024, completed the pre-test survey yesterday (13 April, 2024) and now today (14 April, 2024) tried to start the test but there is no test available for me as it says to buy the test again. I haven't attempted the test so what should I do? Please guide me. Thank you.

I actually have a antivirus running should i shut it down

During taking the exam duolingo website got crushed. What should I do?

Hi excuse me I am a little scared. I forgot to answer the investigation of Duolingo before taking my test. Is it's going to be a problem for me ?

What about the anti-malware or the anti-virus application? They have to be running all the time and I do not have the authority to shut them down. Are they also count as another running applications?

@matabusquetspablo6991

3 ай бұрын

I am asking the same

@jonnystaffs

2 ай бұрын

Yes, they also count. Speaking to DET customer service, they advised to turn off anti-virus. It's a scam test. They'll do anything or say anything to make you take the test again.

Can i reschedule my test date? I already purchase the test .

I did it on windows and my test was rejected. I'll try againg in a new account wighout programs intalled to try to make it effectively.

Hi duolingo. I took the test twice and they both were not certificated bcz of “there still apps running….” Even i closed all the apps before the test. Im going to take the 3rd test tomorrow. Can i ask, if i can take the test in Safe Mode? Im using windows ten. Thank you!

@raharditowicaksono1056

Жыл бұрын

would you share any update?

Can I use an external keyboard and mouse in the Duolingo English exam if my mouse and keyboard is not working on my laptop?

@himmatyar1690

Жыл бұрын

no never. If used, you will get invalid result.

@afreenbanu1345

Жыл бұрын

Noo

Mare me 3 time error aya hai to abhi kya karu pliz you help me pliz 1 error You looked away from the screen for an extended period of time. You must test again and look at your computer screen throughout the entire test. 2 error You looked away from the screen for an extended period of time. You must test again and look at your computer screen throughout the entire test. 3 error During the speaking section, it was evident you were reading a response that had been written out. This is not permitted. Your response cannot be prepared in any way and must be candid in order to receive a certified result. You must test again. Pliz give me your answer

Please tell me about window security icon, it is not getting removed. Will it create problem in the result, please tell me earlier

@vamsikrishnamamidi5385

Жыл бұрын

same here have u given the exam !

We could not confirm that you completed the written sections independently. To receive a certified result, we advise that you sit close to your keyboard and camera, ensure your testing area is well-lit, and keep your face and shoulders clearly framed in the camera view. (This is the second time I get this message what's the problem i don't get it)

@SumanBishwakarma19

Жыл бұрын

Same problem how did you solve

@karuntiwari1341

6 ай бұрын

@@SumanBishwakarma19 hello, I am getting same problem. how did you solve?

Admin or KZreadr Kindly send me the Duolingo link to buy a test please... I want to purchase the test to enable me take the test now immediately please

I literaly uninstalled grammeraly and turned of everything and still it got invalidated please release my scores i need them for collage

Can I use mouse in exam?

do my bookmarks count as tabs?

Hi, can anyone let me know if it is okay to have the Finder app on Macbook Air to be running in the background during the Duolingo English Test? If not, how do I quit it?

@charleetau4705

2 ай бұрын

hi have you found the answer yet?

hello I got this tech problems on my last 2 test without knowing why, I did follow the rule and close all of the app but window security. Please reply to me and I want to know what is the problem. I paid for a new test already but this is the last budget my dad gave me. Thank you

@DuolingoEnglishTest

10 ай бұрын

Hey Jack! Did you reach out to our support team about this? They might be able to tell you a specific solve for your issue. But make sure any predictive text plugins or extensions like Grammarly plugins are disabled, as well as all programs shut down in the background.

All my programs were closed still it's not certified

plz let me know the specific reason that you shut down my test. I am so frustrated due to this exam. I have no idea what I done wrong. Im 100% certain that I didnt do anything wrong during the test.

While scrolling down My test cursor moved a little bit down and just showed the task bar (MAC laptop 💻) will my test be uncertified??? Please reply guys anyone 🥹

This DUOLINGO test system is frustrating as I was kicked out of the tests many times without any fault of mine.

what about anti vireses

Thank you so much.

My laptop battery is not good so is it okay to connect charger before starting the test so it will remain connected throughout test?

@DuolingoEnglishTest

Жыл бұрын

Yes! It's a good idea to keep the charger plugged in.

@bimpe2980

Жыл бұрын

@@DuolingoEnglishTest My appeal was rejected. This is incredibly frustrating, as I urgently require the test scores for my university applications. Furthermore, my conscience is clear that my responses to the test questions were genuine and there was no use of the external source this I can beat my test. Please certify my test and release the scorecard. Remember one thing It's not a one-hour effort or one hour exam, coupled with the money paid please I don’t want this to go wasted like that, this is my life and my dream, my life can’t be paused because of an accusation I wasn’t guilty of I never knew the laptop had an external tool. I would have confirmed with my dad if I know it was against the riles to deactivate it.

What resion

During the speaking section it was evedent you were reading response that had been written out.this is not permitted. Your response cannot be prepared in any way must be candid in order to received a certified result. It's my problem. How can i improve this situation and get result. Plz help me

@DuolingoEnglishTest

2 жыл бұрын

Hi there! A few tips would be: 1) Don't practice responses to the speaking section in advance. Don't use any pre-prepared or scripted lines, and obviously don't try reading from anything! 2) Use a conversational tone as much as possible. Think about tonal variation in your native language, and also listen to TV shows, movies, or KZread videos in English to learn what natural inflection and tone sounds like. 3) Consider the topic and stick to it as much as possible. A natural response that is relevant is better than a perfect response that does not engage with the topic. (This also goes back to not using any prepared lines or scripted speech). Hope this helps! Good luck!

Can not start the test I’m trying for 3 days

I lost a job opportunity because of this frustrating DUOLINGO test system as I couldn't complete the test within the deadline set by the employer.

I have given my test like 3 time already, All the time its saying there is some program running in the background. Before me one friend took the same exam on same laptop, After her Exam i took it, She got Certified but not me. Why? You have to look into this. This is not right. #DET #practiceEnglish #DuolingoEnglishTest

Hi I am I writen English test in this month 3rd but my result are not at because my account was blocked i create another writen test new account previously i have account actually some technical problem my old account login details lose so I create new account, I appeal also and I am looking for response for duolingo supervisor Any possibility is there I will get result

@valenciaclaudia6008

Жыл бұрын

Hey! How's your account? Is it still blocked?

After two attempts in a week and always the same error, my exam could not be certified because background programs were open. It is very frustrating to not even have the option to appeal the result. I followed the instructions on the website, I watched tutorials, I read comments, and I even uninstalled the antivirus. I will definitely look for another way to get certified in the English language.

What about Windows Security? I can't quit/exit from that. Edit: You do not need to quit Windows Security. You're welcome.

@user-mz7zy5ph1g

2 жыл бұрын

me too how to solve this problems? i cant quit all programs! i dont understand.

@135421LF

Жыл бұрын

well. I have the same question, but he was specific on saying ALL the programs showing in that little window, and Windows security is one of them... So I am confused too...

Is it true that if the system recognizes that you used a grammar tool such as Grammarly your account will forever blocked and banned and the person cannot ever take the exam again? Because in my case, I deleted the app way before taking the exam. But during the exam the grammarly icon appeared. I just don't know why. Also I did not use the tool at all, I might have some bad answers in the writing section. But at least I know I did not copied at all. Looking forward for your answer.

@alexandrasalas1198

Жыл бұрын

@Noelia yes

@analu2821

6 ай бұрын

Hello, this happened to me today. What happened ??

I did exactly what they said, and was rejected anyway

Can we take the test on iPad ,android phones

@Hussain_S500

3 ай бұрын

No

Thanks for the info! Short, fun, and to the point :)

I did this and it still goy cancelled

I got an invalid result because I had an NVIDIA screen sharing program running the first time. My bad, so I unnistalled Nvidia experience and tried again and same result. The thing was that the reviewer saw the NVIDIA process in my computer and mistook it for a screen sharing app. It is actually my video driver Which cannot be closed because I have an NVIDIA graphics card. Ugh!

@DuolingoEnglishTest

Жыл бұрын

Hi! Please reach out to our support team directly for advice about this specific issue, they may have some good advice for you. We understand the frustration but we have to be very strict on the external programs rule, particularly screen sharing, to protect security and integrity.

@marlenevega9609

10 ай бұрын

What happened? I also have NVIDIA graphic card, and I am going to do my test tomorrow. it will be invalid? How did you solve the problem? Help pls

@pavan5086

10 ай бұрын

​@@marlenevega9609what was the result

i did that on windows and it still did not work!!

Can I use Bluetooth speakers while during the real test.

@the.flictures

Жыл бұрын

Yes brother

I opened Chrome to give the exam, installed the application, and did not close the Chrome Application in the background after it opened. Could my test not be certified?

@madrimkayana553

4 ай бұрын

just take the test today and I have the same issue as you, is your test valid?

@memmedeliismayilli1620

4 ай бұрын

@@madrimkayana553 Yes I got 115 don’t worry

@AisuluuMambetzhanova

Ай бұрын

@@madrimkayana553 Can you please tell me, did your test get certified?

What about finder? We can’t quit the finer

@kaysysya

2 жыл бұрын

Finder*

@wissalelhasnaoui6489

Жыл бұрын

what did you do?

@ayabourhat533

Жыл бұрын

What did you do too?!

This video is not a right instruction how to prepare computer for Duolingo test! Even though I followed this instructions I got uncertified result! MAKE SURE TO OFF ALL THE BACKGROUND APPS, NOTIFICATIONS IN SETTINGS BEFORE THE TEST!! Just quitting is not enough! I am very frustrated in your test. You should definitely revise your policies of uncertified tests!!!!!!!! Insane!!!!!

Experience the future of testing = Experience the future of Frustration. I'm in iran i've been practicing for a month now and my deadline is coming very soon. during my first attempt internet was lost and for the second attempt i broke a role for not closing background process which i did. You have to ask microsoft how we should do that because i followed your guidance on youtube and apparently and that wasn't helpful. WHY DON'T YOU RECORD THE TEST TAKER SCREEN TO MAKE SURE THEY ARE NOT DOING SOMETHING WRONG?!

Can i use mouse in my Laptop ?

@1TrueGod

4 ай бұрын

Yup

@messithegoat1161

2 ай бұрын

​@@1TrueGod really??

this seems so easy but that's not all the requirements. No external mouse or keyboard - well how the f**** should I do my test if I don't have a laptop then? Camera must be front and top, well how the f*** do I do my test if i don't have a camera but would use my phone as a camera?

i like the way this man acted as robot, it's funny

This antivirus can't be stoped! it is McAfee. help please.

@1TrueGod

4 ай бұрын

U can always uninstall

@Nf_king1

4 ай бұрын

@@1TrueGod My result were invalid too! In the end I had to pay for another test! but It was all unfair! they do not provide the rules very well! and yes they know they never tolerate!

I'm super frustrated with my experience with this test, it was rejected for this reason even though I followed all the instructions carefully, Waste of time and money

Can I use my touch screen?

@1TrueGod

4 ай бұрын

I dnt think so

@mohsenpasdar8159

4 ай бұрын

@@1TrueGod thank you

Guys after 4 tests and paying twice I finally did it, on windows, the way that is shown in this video does not work!!! If you want to know how I did it let me know maybe I’ll make a video on it!

Hello...... I wrote duolingo 2 days back... and I got a mail that I have used predictive text but in my knowledge I haven't used it.... I have appealed for writing again... They have blocked me.... What to do? Please Duolongo English Test... Help me out with my Query... Eagerly waiting for response...

@parulmandal4917

Жыл бұрын

Hi mubeen....have you got the solution

@parulmandal4917

Жыл бұрын

I have also faced the same problem and I dont know how to deal with it

@shahereyarbadar1461

Жыл бұрын

I gave my Duolingo test, i got my result as invalid… stating that you are using a predictive text, proofreading software or another program to assist you during the exam. And you can’t take test again. What can be done now ? Your suggestion will be highly appreciated.

@TeTe-ux3xy

Жыл бұрын

@@shahereyarbadar1461 hi any updates?

@shahereyarbadar1461

Жыл бұрын

No updates it’s Waste of time

"This sick robot" 🤣

@DuolingoEnglishTest

Жыл бұрын

Also my favorite part 😂

@iamerikaquino

Жыл бұрын

Caroline's trying not to laugh 🤣

I do not recommend this DET to anyone. They can deem any result invalid and won't provide any proof or evidence. YOU FRAUD.

Im a linux user

Why was this recommended to me? lol

this test sucks......

I already did what this fucking video told me, still got invalid for the fourth time, I'm not even cheating MTF

@NP-Channel

3 ай бұрын

me too, this is just like a fraud to get easy money. No proof provided, no evidence provided.

it seems that you are charging test takers and making money! otherwise at least some of you could answer these people who lost time and money! you got a lot of money just from these people who made some comments! this is terrible! If you continue this, then you will lose your reputation definitely and no one will trust you as they will think you are saying "Invalid" and make them pay again and again! Think about this.

thanks god nick is not an actor! stick to the It field dude !!!

Hi crush 😍😍❤

@khalidseid6112

2 жыл бұрын

kkkkk hold on bruh

Hello, I am wonder. When I open the Duoling English Test Application, I must to sign in with google and it must open browser automatically for sign in. Is this would be invalid? Because I signed up with Google.😢

@zonishmasood9733

Жыл бұрын

What happened? My issue is the same! Did you do the exam?