[WEBINAR] Applying ITIL4 To Everyday Situations - (How to use the Service Value System, Service Value Chain and Service Value Streams for Effective Service Delivery)
29th June, 3pm BST
In this webinar hosted by SDI’s Chief Value Officer David Wright, we will be discussing how the ITIL4 value stream principle can be applied in your IT service organisation.
David will welcome Axelos’ Akshay Anand, lead architect for the ITIL programme and ITSM product ambassador, to share his thought leadership on the service value system and its applications. Akshay will also give us insight in to the service value chain and its associated activities.
David also welcomes Kumaravel Ramakrishnan, Director of ITSM Marketing at the Zoho Corporation, to share his thoughts on how to apply these principles to tie data, process and technology and implement a new hire process using ManageEngine’s ITSM tool, ServiceDesk Plus.
What you’ll learn during this webinar:
- Overview of the service value system
- Understanding the six service value chain activities
- Designing a service value stream
- We will take the example of a new hire process and explain how the three work together to create an effective onboarding workflow.