This exact thing happened to me (the neck broke) and I’m going to share with you my experience with this company. The day After I sent pictures of the cracked neck, I was personally called by (Maxwell) from Apollo, at which time he gave me 2 options: 1/ immediately send me another v1 phantom (along with the brace). Or 2/ Wait about 5 weeks and receive the latest v2 model coming out with some great upgrades including of course a stronger neck. I chose 2 and am glad I waited. My point is I’m seeing lots of negative experiences here and I feel I need to speak up because my experience with these guys has been the opposite. I think their a solid company with a superior product. Yes.....phantom v1 has some issues, and they have addressed them. In fact they are offering free upgrade kits to owners of v1 now. Now.....we wait and see how the v2 goes, but so far I’m loving it!

@ScootaGang

2 жыл бұрын

WOW so they didn't offer you an option for full refund? After you could have been seriously injured?

@EricChanYYZ

2 жыл бұрын

I also installed the neck brace on my V1 and received the upgrades package yesterday. I don't think I'm going to swap the new screen and throttle because I don't have any issue with the old screen and I prefer the key ignition throttle better (I've got used to the lagging response and can perfectly control the acceleration without any major jerking motion). I will just replace the plastic safety ring and the kick stand and keep the rest of the upgraded package as back up in case something broke in the future.

@tooch976

2 жыл бұрын

@@ScootaGang wow, I can feel your sarcasm and hatred. I’m sure a refund was on the table but, not the way I wanted to go.

@ScootaGang

2 жыл бұрын

@@tooch976 You literally said they gave you only two options. So according to YOU a refund was NOT on the table. You wrote two comments and they contradict each other so which comment is false tooch?

If you are going to buy a phantom, please confirm with your supplier that you are receiving version 3.

Hello man, thank you so much for making this video. Just yesternight, my Apollo phantom got broken. I don't know how a steel like that broke over a small bumping. I am waiting for Apollo to address it ASAP! But just so you and the rest of the viewers know, the company was not 100% real about the information in regards to the materials used in the making of the body. Thank you!🙏

Ok, it looks like Apollo are more responsive than many companies and seem to be actively working towards improving their product. At the same time, I don't see anything wrong with highlighting the current shortcomings of a product if it is truthful and based on real user feedback. The end result should be a better product. I find it interesting that Apollo haven't been more transparent on this though, their openness was what attracted me to the brand in the first place.

@ScootaGang

2 жыл бұрын

Yes, they are trying their best. Have you not heard of the neck issue yet? Here is Apollo's own video about it: kzread.info/dash/bejne/k4WT061we6yqh8Y.html

@mobayguy

2 жыл бұрын

I think Apollo is very good technically and mean well but I think they're trying themselves up in knots by pushing too.kuch too fast across too many models. The Phantom V3 is an example of this. I think Apollo would make a lot more money and enjoy higher customer satisfaction by focusing on getting the V3 to market 1st before driving new releases of other models that are less mature than the V3. If the V3 were delivered to market, THEN.the other lines, it would be stable thus freeing up Apollo's teams to proceed with the next lost popular model and so in until all their lines are mature and cranking a ton of money and satisfaction for them. Just my view.

It was made on china, that's why. Pot metal used and that's why a lot of Chinese made escooters snap. The 11X also snapped, but they fixed it very fast and they sent out free replacement parts in a recall. It's clear appolo know about this and unless you signed something, they is no "confidentiality clause" between you and them.

@ScootaGang

2 жыл бұрын

Yes, from my memory two 11x's broke and two wolf kings, then those were publicly acknowledged. Here the problem persisted for much longer, many more units. This happens all the time, dualtrons also had a stem recall earlier this year. IT's not uncommon. BUT, the neck brace is a first I've ever seen.

@uTheJoKeR

2 жыл бұрын

Is there any scooter that isn't made by the Chinese?

@TheLondonCyclist

2 жыл бұрын

@@uTheJoKeR Rion, Weped (but Weped transported their warehouse to China because of complications, but their quality is extremely top notch)

Your candidness is the reason people support you.Apollo needs to MAN UP!!!!.It's not personal.

@ScootaGang

2 жыл бұрын

Thanks again Ray! You're one of the MVPs out here!

Thanks so much man, I was about to buy one when I seen this video

@ScootaGang

2 жыл бұрын

No problem. If you buy one, make sure you are getting version 2.

Hi Chris, Thanks for sharing those bugs, I think Apollo did improve any aspect of the Phantom. Two week ago a had the new Phantom V2 and they have improve many things. The frame that holding stemp has increase by 9mm, the console is get holded by a metal braket with to srew and nuts, the plug-in cap are in nice brass nickel brush that you screw, Stand is bigger, apparently this version has more intelligent engine / control how are more efficient, the dash is brighter, I have no problem during a bright day to see it and finally the thum trottle is such an improvement. I this will be one of the best in the market. The only odd thing is because of this new trottle, there is no more key. I am 235 Pound and I can reach 60km distance by driving modereately. In my opinion, I think Apollo did very nice job the Phantom. Hope taht will help other to be informed of the improvement they have did. JS

@ScootaGang

2 жыл бұрын

Thanks for your feedback and while it's valuable, nothing tells a story like pictures and videos. I invite you to show us your "version 2" more closely and continue to update us as you rack up miles. I think every scooter is awesome for a short time, it's about the longevity of the product that matters to me though. Here's our group, can't wait to read your posts! Apollo should make a video explaining the version two upgrades, or is there one? facebook.com/groups/electricscootersglobal

@j-s9003

2 жыл бұрын

Hi@@ScootaGang, thank you to let me share this information on your channel. You will find my observation on the Apollo Phantom V2 on this link below. kzread.info/dash/bejne/hIqEu7OMepjYhLQ.html Thank you again and I hope this will be informative. Regards, JS

@ScootaGang

2 жыл бұрын

@@j-s9003 Hey I watched your video. The neck was not increased by 9 mm it was increased to 9mm. I believe it was a 3-4 mm increase. I am more interested in hearing your long term feedback, not after just one ride. All scooters seem great in the beginning, all that matters is how long they actually last.

Damn. I was going to buy a Phantom next week. I guess I’ll go for the warrior x to be safe.

This is good to know. I've actually been considering the phantom... I would skip v2 all together and wait for the v3..🤙thanks for the heads up👍

@ScootaGang

2 жыл бұрын

Yes, I hope to God that v3 has most of the issues fixed!

@mobayguy

2 жыл бұрын

Right there with you Michael - The Phantom is a great Scooter but it needs to be a V3 before my money is spent.

*thank you for this video. now im sure i will never buy the phantom or anything from Apollo. i had a sketchy feeling about this company and my guts feeling were correct*

@ScootaGang

2 жыл бұрын

I think the scooter itself could be fixed in this version 2 that was just released but only time will tell. I can't recommend it in good faith for at least a couple months with no more issues with the neck.

@Robert127

2 жыл бұрын

This is exactly what i mean your going to loose out on sales because of not doing the right thing Apollo if the glass is busted throw it out if the water is dirty don't drink it if its untrustworthy well stay away from it...

@curtflirt2

2 жыл бұрын

I had interest in them too!

@MuscleSet

2 жыл бұрын

The Apollo Phantom V2 cast problems have been corrected. This company strives to make the best scooters on the planet and the V2 comes in 3rd for the Big Dog as one of the best scooters made. There is nothing fishy or sneaky going on and are stand-up guys revolutionizing the Scooter industry. No, you cannot honestly say bad things about Apollo, the company. I own a Phantom V2 2022. 2 speeds, Economy and Flatten your face! Apollo rocks!!🤘

Hey , what’s up, no really big issues with mine (yet) got the neck brace on, , got over 2560 km on it still going strong , but pretty sure my next one will be 11 inch tires ✌️

@ScootaGang

2 жыл бұрын

Hey you are the first person I've heard of yet with that amount of mileage. Glad the brace is holding up for you! And yes, 11 inch is a bit safer and smoother imo definitely worth it!

After this, you will never get another scooter company to give you a scooter for review.thanks for being honest! I watch all your vids, and they have helped me with making decisions on the best scooter for me. Keep up the great work!

@ScootaGang

2 жыл бұрын

Sorry I disagree. Only companies that are sure their scooter is high quality will send me one to review. Which is precisely what I want. And also luckily for me, scooters are relatively cheap and I already buy one or two every spring so I will never run out of scooters to review! This will be the last review for Apollo though, their lies about confidentiality are unforgivable….

@ScootaGang

2 жыл бұрын

​@Paul N The referral links are only one type of conflict of interest. Direct payments for advertising are a much worse conflict of interest in my opinion. The lack of truth across the board is appalling in scooter reviews. I tell the truth because I believe in it, but also because I have an actual job and scooters are my hobby. The income from it is tiny when you tell the truth, but guess what, I'm not here for money. I'm here to further the scooter market as a whole, not any specific company.

So I appreciate your stright talk. For a guy weighing 260pds, what's the best duel wheel power for under $2500? I started out with the widewheel 2nd version duel power. That had serious mechanical break issues after 2-3 months. So as much as I enjoy it, even after eventually fixing the deathtrap break I now feel its underpowered for duel power scooter's. Can you give me 3 of your best picks. I don't care for anything off of Amazon. Thanks bro.

@ScootaGang

2 жыл бұрын

I’m glad you survived the widewheel, those seem to be a death trap. I would look at the Vsett 10+. Get the biggest battery you can afford. It’s the best scooter in that price range. Great power and handling, and very reliable. RevRides actually just emailed me too say they have lowered their Vsett prices this week. You can use our code and get an additional $50 off “ESGlobal” RevRides has a long track record with no complaints. They are always happy to help and easy to reach when you need something. I bought my 11+ from them and have zero regrets. 6+ years in business.

@ScootaGang

2 жыл бұрын

@@Mattdoc15210 Wait till you get a nicer scooter and you will wonder why you ever rode that wide wheel...

What's the best scooter for around $1500? I was thinking of the ghost, but was seriously thinking about spending more for the Phantom. Now I am back to square 1 in looking. Thanks keep it up.

@ScootaGang

2 жыл бұрын

Personally I have a zero 10x and I think if I was buying a ghost I would probably buy a 10x instead. They come from the same titan factory and are similar but as far as I know the ghost has 800 watt motors vs the 10x 1000 watt motors. Both good scooters but the 10x is a bit faster.

Thanks for the info was watching closely

@ScootaGang

2 жыл бұрын

Thanks for watching Lee! Do you have a phantom?

@leerussell8499

2 жыл бұрын

Nah but I'm looking for a hyper scooter

LMAO @ neck brace solution. Should recall those units!

Got it Liked 👍 Thanks

I reached out to them on there site and asked about the issues in regards to the Phantom and they ignored it. I'm just going to get the Wolf Warrior X

@ScootaGang

2 жыл бұрын

In the live chat they ignored you? How rude lol I think the Wolf X is a good choice. It's on my purchase list for next season!

Damn you took out so much useful info from the first video. People need to know this stuff. The Phantom is made of extremely cheap material imo. When using scissors to snip a zip tie manages to leave a size able gash in the “metal” stem thats not good. It’s no surprize there cracking

@ScootaGang

2 жыл бұрын

It's hard to please everybody. I had to cut the video in half. This one only covers the "final production" model. I originally had a "pre-production" model so I am putting all that in a separate video. It has been 6 months and maybe they have fixed the majority of my issues, I don't know for sure. Regardless, if you have some complaints, record a video on your phone and upload it to your channel, people will appreciate seeing honest feedback!

hi my bud sold me his i think its the first genr,v1 when i brought it the neck was cracked i went on it for a second and it broke in half ,so i got replacement which cost £35 pounds,uk. so its been replaced and also i had to buy bearing for the neck,that they dont tell you about,So anyway fixed it all back to gether,then went to put in my boot ,while trying to lower the handel bars to fold it went down and smashed the display unit which at this time i was pissed, as you can guess now i need a new display ,my question is this I can get the apollo v2 display screen for £50 will this work ok with the v1 ? I know theres upgrades but i just want to know if it will work ??thanks for your help.regards Colin

Hey buddy, do you happen to know how which part do I measure to tell if my Phantom neck is 9mm or 6mm? I purchased the V2 and the neck thickness is 6mm no matter how I measure it... I urge everyone with V2 to measure their neck thickness, if this is another cover-up I'm gonna be so disappointed.

@ScootaGang

2 жыл бұрын

Hey Mickey, Sorry I don't really keep up with Apollo anymore. I would ask around in some facebook groups and you can probably find your answer.

Just about to get Kaabo Mantis pro+ (10pro) do you think Phantom/v2 could be a better option?

@dannysanchez7205

2 жыл бұрын

i just got the kaabo mantis pro SE 2022 edition. The new features for 2022 are a headlight included, new rubber buttons, and turn signals. I am really liking my mantis! I was really considering getting the phantom, or apollo ghost. But all the new things with the mantis, and the great sale they had going on is what won me over. First scooter purchase.

@ScootaGang

2 жыл бұрын

They are both pretty average scooters.

Dude - I love the truth -Thx

@ScootaGang

2 жыл бұрын

No problem! Lot of scooter brands don't like me because they can't stand up to honest feedback...

@mobayguy

2 жыл бұрын

@@ScootaGang You have an important point. Since I've started searching for the right scooter, it didn't take long to realize that some of the folks doing "reviews" were in the back pockets of some manufacturers. You realize it when you join forums and see the REAL experiences people have with one model or another. The other thing I discovered is that many brands are literally using the same crappy components, assembling a nearly identical scooter and naming it differently when its the same Franken-Scooter that has the same issues no matter the brand. Finally, you have to be careful of many "reviewers" that subtly try to encourage you to buy add-ons, apply sealant, make modifications or provide some workarounds for crappy design, parts and performance of the Franken-Scooter they're getting compensated to promote. You really have to keep your eyes open and not settle for less than what is best value for your money 👍

@ScootaGang

2 жыл бұрын

@@mobayguy Yeah man I totally stopped watching "reviews" unless it's from a high mileage enthusiast. I have seen reviewers place their scooter up for sale on facebook after 40 miles....I also know first hand of people that were part of electric scooter guide and then now work at voro motors...call it whatever you want, but the scooter market needs more clarity from reviewers and less trying to make a quick buck.

@mobayguy

2 жыл бұрын

@@ScootaGang Absolutely Dude - Stay clear of the deception & enjoy the ride! Really good chatting with you 😎

are you going to review V3?

My frame cracked back in August got them to send me a replacement scooter , still rocking the stupid brace but I too am seriously disappointed in apollo

@ScootaGang

2 жыл бұрын

Sorry to hear it Stoic. Disappointed is an understatement for me, I am thoroughly disgusted by them

Hi Guys, question? Does the Phantom v2 sufficiently addresses the neck issue? I hear it’s only been increased by 2mm? I’m only about 135 lbs and was able to crack the frame on my Phantom v1. I put about 1,360 miles on my scooter before I experiened the neck cracks. I've reached out to the Apollo folks with the same question, but have not received a response as of yet. But curious if anyone here has insights they can share. Thanks

@ScootaGang

2 жыл бұрын

Sorry to hear your v1 cracked...I think they increased it from 5 mm to 9mm. Only time will tell if it's fixed on v2, but it would seem that drastic of an increase would hopefully solve it. Did you get a refund?

@jsupapo

2 жыл бұрын

​@@ScootaGang They gave me the option to receive the Wolf Warrior X instead, at no additional charge. Do you think that's a fair deal?

@ScootaGang

2 жыл бұрын

@@jsupapo Seems like a phenomenal deal compared to some others that weren't' offered a refund...

@jsupapo

2 жыл бұрын

@@ScootaGang Awesome thanks for the feedback. Your channel is awesome. Keep up the great work. I shall continue to watch your vids!

@ScootaGang

2 жыл бұрын

@@jsupapo Thanks for the kind words! Glad you like my videos!

I would really like to know if the v2 also has these issues

@ScootaGang

2 жыл бұрын

I think we all want to know that. Only time will tell if Apollo has fixed the issue with the neck.

I find it funny the v2 costs more than the v1 and the phantom v2 is still a 52 volt and the phantom ludo isn't even out yet lol

@ScootaGang

2 жыл бұрын

Really, how much more does it cost?

I'm seeing 3 phantoms on offer up for between $380 and _$500 what's going on that's very cheap is their a scam going on??

Thanks for your videos, I almost bought this piece of trash. Instead I went for a vsett10+

@ScootaGang

2 жыл бұрын

We will see if the Version 2 neck holds up. I'm not holding my breath.

I tried to point out some issues with the V2 on their FB page and they just deleted my post. They don’t want hear about any problems, that and the BS it’s a Canada designed scooter when it’s just another Chinese clone scooter.

@ScootaGang

2 жыл бұрын

You aren't the first. I am so fed up with Apollo.

@Busa0069

2 жыл бұрын

The 60v Bexley Black Hawk is already out in Australia which is the V3 in USA.

@ScootaGang

2 жыл бұрын

@@Busa0069 Interesting. Is Bexley affiliated with Apollo in some way? or they just ordered it from the same factory?

@Busa0069

2 жыл бұрын

@@ScootaGang I have no idea, it just chaps my hide when Apollo claims they designed the whole scooter and find it’s just another Chinese designed off the shelf scooter. They probably designed one insignificant part on it so they can call it designed in Canada. As a Phantom customer, it makes you feel like you kind of got took. The whole reason I bought mine was because I actually believed they designed it.

@ScootaGang

2 жыл бұрын

@@Busa0069 Yes there was also a company in spain selling a red one last fall. Apollo claimed to have sold them the rights to it. I don't know if this was ever confirmed or denied. Can't quite trust apollo to their word myself...

Well, if you did know that the problem you had were specific to the pre production unit, why would you keep complaining about it in public videos? It just makes the brand looks bad.. Things people would do to get views on KZread these days! I also had a pre production unit of the phantom and the neck cracked. They gave me a V2 for free. They are innovative, honest and hard working people. They need our support!

@ScootaGang

2 жыл бұрын

It was not specific to the pre-production units, all of version 1 was faulty. Apollo knew about the structural defect of the V1 Phantom and they sent it to their customers anyways. People should know about this behavior because it blatantly demonstrates how much Apollo really cares about it's customers ... Plus they wasted my time with their faulty scooter, and endangered my safety as well as everyone I let ride the phantom... Their only supporters anymore seem to be those that got a free scooter, like yourself. Which I understand, I would probably feel the same way in your shoes, but to everyone else, Apollo needs to be exposed for what they did...

@JulienChabanon

2 жыл бұрын

@@ScootaGang Did you buy your phantom in the first place or did they send a free unit for review? I am part of the Appollo FB group, I have seen many people having their neck cracked but all of them got a replacement for free, either a v2 or a v1 the neck reinforcement installed as well as the v2 kit. Regarding the security concern you have for people using the v1 currently, the neck reinforcement is here to save the day! Also it is worth noting that, as far as I know, nobody got injured because of this. The neck is slowly cracking, it is very unlikely that it fully break suddenly.

@ScootaGang

2 жыл бұрын

@@JulienChabanon Yes it was a loaner scooter for a month. Out of all the scooters I reviewed it was the worst, and I was ok with that, at the time, because Apollo said they took our feedback and made changes BEFORE delivering V1 scooters to customers. But then they didn't change anything. The pre-production model was the same as the V1 that everyone received. The neck reinforcement is unacceptable, ugly, and downright ridiculous. It is the evidence that they rushed the phantom release and should have done more testing before bringing it to market. It's not acceptable for any scooter to snap in two.

@JulienChabanon

2 жыл бұрын

@@ScootaGang I get your point! But I think you are little harsh on them.. I am looking forward to the see you try the V3, your opinion might change as they improved many things :) And plus, this upgrade will also be available for free for v1 and v2 owner!

@ScootaGang

2 жыл бұрын

@@JulienChabanon I am harsh on them because they decided to lie about me and claim I was breaking an imaginary confidentiality clause. They have no integrity and have lost all of my respect. I deal with a dozen scooter companies and Apollo's the only one that tried to lie to cover their ass. It's unacceptable.

Man brother i can't believe the lame response they gave you and to throw in legalities wow thats a low blow ok then Apollo get it right before someone get really hurt on this the flag ship scooter of yours should be the Ghost its a great scooter but this phantom is a death trap looks cool but with a major flaw as you all know come on do the right thing get those scooters back replace the necks in the right way not with a brace wow if you go get or buy a car with every thing and they don't give you breaks will you drive it oh here are some pliers with a wire put these in the back and pull hard to stop sorry we can't help you after you drive off but thanks for your money raise your bar back up Apollo ball is in your court.. Great vid brother have a safe night stay warm there ...

Where can you buy one

@ScootaGang

2 жыл бұрын

The neck brace? It's from Apollo you have to contact them.

Apollo❤🇨🇦🇨🇦🇨🇦

My boy from fluid free rides has the PHANTOM and the stem sucks it breaks and the metal is garbage it's a cheaply made scooter imo!

@ScootaGang

2 жыл бұрын

Does he have version 1 or 2? Hopefully Apollo has fixed this problem, but only time will tell.