Brand new house. Went to deliver all the appliances. Karen at the door said that if we got so much as a spec of dust or dirt inside the house she would sue. Called the manager and he said "Bring it all back". We did. Life is too short to take it seriously or to deal with Karens.

@L33tSkE3t

Жыл бұрын

I hate when people, especially Karens, treat hard working people doing back breaking work (I imagine those appliances weren’t light) like second class citizens. Good for you man, life is too short to deal with that crap.

@cyb3rjake735

Жыл бұрын

if he could of dropped it and still got payed i would of dropped that shit right off and left just to piss em off HA!

@bobbob5007

Жыл бұрын

rofl

@anthonybarefoot6744

Жыл бұрын

When I worked at lowes I had this happen a lot. I just left it outside and moved on

@L33tSkE3t

Жыл бұрын

@@anthonybarefoot6744 my cousin worked at Lowes and I would hear so many horror stories.. she has autism (high functioning so if you weren’t told you wouldn’t know) and she was on lunch talking to her friend / coworker and it came up and her manager overheard and unprovoked started treating her like shit and saying, “I heard you have autism, I hope you understand I’m not going to be any easier on you because of that because no one in the real world cares about your autism…” and her manager would just be mean and cruel to her based on something she overheard two people talking about. And she would say it every week at least once just to be cruel, she would ask my cousin to do something and follow it with, “and you better have it done right and on time and I don’t wanna hear excuses or about your autism” all un promoted as my cousin never complained or brought up her autism or try to use it as an excuse or crutch… she literally just mentioned it one time in casual conversation to a coworker/friend. Finally I told her that she doesn’t have to put up with that kind of abuse and what is essentially being treated poorly due to a disability so I had my lawer contact the store and say that he had heard from a “customer” me.. that overheard this manager verbally abusing a worker about her autism and that is a clear OSHA violation that also violates the Americans With Disabilities Act so you might want to stop doing that as you are literally breaking a law. My cousin never heard that bitch say anything about it again and the horrible woman apologized and luckily my cousin got the hell out of there the second she graduated college and now has a great job in entertainment and got the job based on her senior thesis on the portrayal of autistic people in media as well as their mistreatment in the workplace. So there is some justice and a happy ending

Anyone who says the customer is always right have never dealt with customers.

@SlapthePissouttayew

Жыл бұрын

That's the truth!

@laurencedavey3121

Жыл бұрын

Agreed .The full saying actually is "The customer is always right in matters of taste". So if the customer wants vomit yellow trousers then that's what you give them. It doesn't mean the customer is always right about anything else, like you were saying that's obviously wrong.

@mtm7114

Жыл бұрын

Customer is not always right, however in this case he was

@Dunki113

Жыл бұрын

@@mtm7114 how? Because he couldn't go to the specific location? A lot of times we do curbside is because the majority of places the load needs to be at is not accessible by machine and the best we can do is usually as close as the machine can go.

@rooftopvoter3015

Жыл бұрын

I had ''experts'' in the tire business that knew more than Michelin! They read an article and suddenly they are pros in that field. Soooooooooooooo glad I do not do that anymore.

Don't even engage with jerks like that. I'm paid for curb side delivery, this is your curb. Have a nice day.

@michael-mv3fj

16 сағат бұрын

No It's not prick, It's the highway, and I would teach you a lesson you wouldn't forget. I always use a payment method I can cancel if I need to. I have proven this on many occasions, I pay for a product to be delivered properly, an appliance into the house, building materials where they need to be, and I always check with the company before payment. My contract is with the supplier, not the driver. If he tells me his not going to do as I paid for, he can piss off with the delivery.

@redriderbbgun8018

10 сағат бұрын

@@michael-mv3fjAnger Management D-Nozzle

Delivered for years, had a delivery of 40 sheets of drywall once, guy said your lucky only half go up stairs, I laughed a told him I'm lucky because we deliver curbside only. Have a nice day.

@VincentW2

2 күн бұрын

Haha nice

@jeffgriffith5594

2 күн бұрын

Omg... must have never carried drywall into a job.

@glenturney4750

20 сағат бұрын

​@@jeffgriffith5594: Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs? DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁

@glenturney4750

20 сағат бұрын

​@@jeffgriffith5594: Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs? DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁

@glenturney4750

20 сағат бұрын

​@@jeffgriffith5594:Why should he when it's COSTUMERS responsibility to take it from 'CURB SIDE DELIVERY' to his upstairs? DRIVER'S jobs are NOT to muscle costumers products to where they need it stacked inside, DRIVER'S job is to simply DELIVER LOAD to 'CURB SIDE', UNLESS they feel nice enough to try and help costumer lay the load closer OUTSIDE, NOT INSIDE. If costumers think that just because they pay for delivery, that this ALSO means they get their loads hand carried to where they want it, they're mistaken and can take this matter up at the Pro Desk inside the store. 😁

That buyer strikes me as a person with and abusive personality and a control issue. Props for handling it like a professional.

@georgesheffield1580

10 ай бұрын

Probably a cheet and a non tipper to

@donaldatherton319

10 ай бұрын

A very unpleasant person to deal with. Wonder about his family

@jamest1148

10 ай бұрын

​@@jonmcfarmer6954obviously not, since he expects more than what he signed for.

@neilo.hislop950

10 ай бұрын

Turn off the camera and TEACH HIM SOME MANNERS .

@jonmcfarmer6954

10 ай бұрын

@@jamest1148 The lack of any form of brain activity makes him a Trump voter. 😏

Very easy fix: don't argue with them, don't negotiate, just say "ok, I'll take it back" and then take it back and let the warehouse charge them a restocking fee..customer gets what he wants (which is the refusal of the load), driver gets paid, warehouse gets paid for lost time

@WillOneZeroZeroTwoFour

Жыл бұрын

And it's all on record!

@dj_menyo839

Жыл бұрын

i think this drive only gets paid if he drops off. seemed odd for him to insist that he was going to drop off regardless of what homeowner said. he stated multiple times that he gets paid to leave on curb.

@WillOneZeroZeroTwoFour

Жыл бұрын

@@dj_menyo839 That would be a very bad deal if he was only paid if he drops off. He would actually drop off no matter what then and take a picture to prove delivery. No he is paid from pick-up, fuel is not free. Doesn't matter if he drop off or not as long as he has a legitimate reason, like angry customer or access impossible... I hope so.

@SaffordDelivery

Жыл бұрын

We actually got paid twice to return it

@BADMONTESS

Жыл бұрын

ca ching, nicely played.@@SaffordDelivery

I love how he said you bought the wrong materials anyway and at 3:55 he said everything was good. He's a piece of work!

@wayneessar7489

6 күн бұрын

I think he only brought it....?

@jasondenne7909

5 күн бұрын

He’s a piece of something…

@sh839c

4 күн бұрын

He got told to send it back by his wife

@Chriscornell.1989

4 күн бұрын

Democrat what do you expect?

@glenturney4750

20 сағат бұрын

​@@Chriscornell.1989: Democrats think they're "entitled." They are mistaken. 😁

The customer is a punk. He comes out half drunk with a beer in a cup, acting like a jerk. He screwed up when ordering materials, didn't pay to have it brought to the back but curbside only. He's looking for free materials or partial free delivery. I am very glad I've retired from dealing with A-Holes like him. The poor truck driver was to listen to the noise coming from the customers face.

@katana258

5 күн бұрын

how the hell do you know ..no driver checked the load ticket

@philtheheaterguy951

2 күн бұрын

I find it hard to believe that there is no itemized bill of lading. Check the bill, if the inventory is correct with your load, call the shipper. Verify that it’s curbside delivery. It appears that your only skill is getting from point a to point b. That’s not a delivery. That’s transport. Delivery is finishing the deal.

@dahak972

Күн бұрын

⁠@@philtheheaterguy951congratulations, now you understand transportation services. He’s not in customer service. He didn’t sell this guy the goods. He’s a truck driver. You don’t think that requires skill? Then you’re an idiot.

@glenturney4750

21 сағат бұрын

​@@philtheheaterguy951: ALWAYS check with receiver that Bill Of Lading is correct of what receiver purchased BEFORE telling receiver that it's 'curb side delivery', UNLESS receiver's willing to pay EXTRA for 'difficult delivery.' THAT way, receiver CANNOT LIE and change the story about what receiver ordered when they discover the delivery is 'CURB SIDE DELIVERY.'

@glenturney4750

21 сағат бұрын

​@@katana258: ALWAYS check with receiver that Bill Of Lading is correct of what receiver purchased BEFORE telling receiver that it's 'curb side delivery', UNLESS receiver's willing to pay EXTRA for 'difficult delivery.' THAT way, receiver CANNOT LIE and change the story about what receiver ordered when they discover the delivery is 'CURB SIDE DELIVERY.'

This customer should be banned for any kind of delivery. Let him pick the stuff by himself.

@MultiTurbospeed

Жыл бұрын

I think they ban them from going into the store too

@brentfarvors192

Жыл бұрын

Shady deliveries (not saying him), are the very reason I pick up my own stuff...

@pigpen74

Жыл бұрын

Stay in your lane , trucker , if you don't have deliveries, what are you gonna do? Learn to code.

@SaffordDelivery

Жыл бұрын

@@MultiTurbospeed kzread.info/dash/bejne/d4mMuZinlqeWprw.html kzread.info/dash/bejne/mmGhzrOhiZnRYc4.html

@SaffordDelivery

Жыл бұрын

@@pigpen74 that learn to code thing is soooooo old.

Good thing he strapped it back down and bailed. This buyer seems to be the type who would falsely blame you for damaging a gate etc. and then file a claim to get a free delivery or some discount.

@brad363

Жыл бұрын

I would have taken the gate out when I dumped it in his drive to give him something to complain about

@TK-ge2gh

Жыл бұрын

Believe the guy rethought what he ordered, or found a better deal and this was his prick way of not just canceling the order.

@trailerwithyardwasteonit7188

Жыл бұрын

Ah ah ah, that’s where the camera comes into play

@Delta.fishing

Жыл бұрын

Customer still has to pay restocking fee plus still gets charged his delivery fee correct?

@halleffect1

Жыл бұрын

nice thing about technology, everyone should have a camera so scumbags can't make false damage claims like that.

He is what I call a dangerous person, a very little bit of knowledge but thinks he knows it all. If he knows what lumber size he ordered why is he asking if it will fit through a certain area , he should have been prepared and he knew it was curbside delivery. You’re doing a good job❗️🇺🇸

@wacowarpony7422

10 ай бұрын

Supreme douchebag..and just after he looked at the material, he still still wanted it through a 15' gate. Then a few mins later, said it was the wrong material. Silly customer could have picked the material up with a flatbed/trailer, and brought it right EXACTLY WHERE HE WANTED IT! All while avoiding a delivery fee. Shame in him😂

@morninboy

10 ай бұрын

Guy was a complete jerk the minute he opened his mouth

@BigRed-Heron

10 ай бұрын

The store manager will recheck the receipt to see if it was the right size boards ! But I’m like why at first you ask to bring the load through a gate to the backyard if it wasn’t the right size boards before you even checked the load! Something’s fishy here!!

@kevinknight8889

10 ай бұрын

You "jog" the load through..it just depends on the variables at the gate..how tall wide wats sitting around..You can fit 15ft pack..thr9ugh a 13ft gate..The forks move it side to side a few inches. Coupled with angling one end in...it could fit..

@scotmandel6699

10 ай бұрын

@@kevinknight8889 he said he would see what he could do but the homeowner told him not to bother, wtf why order something if you didn't actually want it delivered. I don't get it.

I have a great deal of empathy for anyone that has to make their living dealing with the public !

as a delivery driver heres some words of advice, when a customer tells you to do something your not supposed to or they will refuse, just say have a great day and take it back. saves time, energy and stress and you have every right to do so. I hope you still get paid for the attempt!

@SaffordDelivery

Жыл бұрын

X2

@larrybaygaming

Жыл бұрын

@@SaffordDelivery even better! Next time tell the guy thanks! Load up your ass and haul it!

@tylerhorn3712

10 ай бұрын

If their a repete offender, they'll learn drivers have more loads than one per day. The customer is not allways right, but yes we try to help them out when we can.

@aircooledhead

10 ай бұрын

That’s how I’d respond. One time, a Home Depot refused the load of Sheetrock. I called dispatch. They said hang out a bit. After about an hour, the HD guys comes and says, “They said I have to take it, but I don’t have a place to put it.” I called dispatch and relayed their message. Dispatch said “Leave it!” How can I leave it if they won’t unload it? He called whoever he had to, and I guess they still said take it. Frustrated, he unloaded the Sheetrock, and stacked it all around the Pro entrance. 😅. He probably got fired, but we felt better!

@tylerhorn3712

10 ай бұрын

@@aircooledhead If your working with a corporate entity use the words "Are you saying that you refuse the order?". The receiver should be aware that they are gonna screw the delivery person, middle company and customer if they do that. If it's just a few broken peices delivery team / company buys it back (at least here).

Chris, I agree! The trucker offered to get the material as close as possible which is already above and beyond what the customer paid for. Good thing the trucker filmed this with his phone. Many times these customers will lie about the delivery person and say that they were insulting, threatening and/or used bad language. I have over 30 yrs of managment experience in delivery companies and I've seen this. However, there are folks out there who are friendly to drivers, offer them water and may even tip the driver. Those customers make that drivers day.

@SaffordDelivery

Жыл бұрын

I used a GoPro Hero 8 headcount for this kzread.info/dash/bejne/eJiOw7FyndbOZqw.html

@Skank_and_Gutterboy

10 ай бұрын

No doubt. When I took delivery of a gun safe, I made sure that they were bringing it into my house and putting it where I wanted it. You work this out up-front. The owner-lady made sure it was in the delivery instructions and asked me questions like: is it being taken up or down flights of stairs, are there any hard corners that will cause problems, etc. That's good, that's what you want. It cost me an extra $50 and was worth every penny. It was 5 minutes of work for them, the hydraulic thing they used to move the 665-lb. gun safe was pretty cool to see in action. I was happy to not break my back, totally worth it!

@snarkypoontang8235

10 ай бұрын

@@SaffordDelivery Going back to 2008, Repo Nut used a Go Pro Head mount camera.

@agentlemansoperation3821

9 ай бұрын

I'd probably wear a bodycam if I had to do this...

@joelc9439

3 ай бұрын

Yes! Especially the richer customers, they try to make false complaints. They forget that drivers have mobile phones or body cameras.

20yrs big truck driver 8yrs flatbed. Retired and I don't miss it. Press on brother.

A few years ago, I ordered a large amount of lumber to build a deck in my backyard. I paid for curbside delivery, which I knew meant at the curb. However, after chatting up the driver for a short while, I asked if he could help me get the load into the garage, which would save me a lot of work. At first, he hesitated, saying that technically he wasn't supposed to do that. However, he agreed to meet me more than halfway. He offered to back into the driveway and get it as close to the garage as he could. I was grateful and thanked him for his extra effort. After he left, I carried the boards one at a time into the garage, which was a lot easier given that it was close to the garage. The experience illustrates one of the most important lessons my parents taught me: treat people with courtesy and respect, especially if you want something from them that you haven't paid for. This lesson about respect applies to everyone: teachers, delivery workers, store clerks, police officers, and anyone who has to deal with the public. It boggles my mind that so many people think that piss and vinegar will get them what they want in life.

@jasiahperez9547

6 күн бұрын

In the customers defense this lazy truck driver didn’t even go look at the opening of the gate, he was dropping it off right there no Matter what. No need to kiss his. This truck driver was an AHole and I would having dealt with him either

@miltoncogan187

5 күн бұрын

No tip?

@audiearmorer2686

4 күн бұрын

Great with respect goes 2 ways.Don't call customer buddy or bro..... It's Sir or madam

@G1NZOU

23 сағат бұрын

@@jasiahperez9547 The truck driver is paid to do curbside delivery, his job is literally to "drop it off right there". If you really have to have delivery right up to the location you need to arrange that in advance, some drivers will accommodate your request if you're nice and it's doable, but you should not expect service you did not pre-arrange and pay for and then call the driver and A-hole for not meeting your extra request that you concealed from the beginning.

As a former Home Depot delivery driver I dealt with customers like this a lot. Even to the point of being yelled and screamed at. Told customer numerous times to call the store and complain to them. I'm just here to pick up or drop of your stuff.

@SaffordDelivery

Жыл бұрын

We would love to hear more stories

@krisyung

Жыл бұрын

totally agree driver god bless

@danquaylesitsspeltpotatoe8307

Жыл бұрын

@@SaffordDelivery Did you contact the company that paid you to deliver it then do what they say! If they said you aint get paid then drop it off as required! If they guy blocks you thats his problem leave it where you can! Then its his problem legally! He was most prob trying to get out of the order!

@SaffordDelivery

Жыл бұрын

@@danquaylesitsspeltpotatoe8307 Yep didn't need to until I was bringing it back They knew what the deal was and they know how stubborn and spoiled there customers are

@davidcurtis5398

Жыл бұрын

Drove for Lowe's. One time I tried to deliver a washer and dryer and there were no doors wide enough to get the appliances in.. Another time the home owner wanted me to take the doors and back off of a washer to get it into the basement. My boss blamed me for not delivering it. i eventually quit without notice... Sales people never ask if the things will, fit into the home or back yard. We'll just make the delivery driver make them fit... N O T !!!!!!!!!

This guy must be a gem when ordering at a restaurant . Wonder how many times servers spat in his order. Just a thought.

@dappermanphoto

Жыл бұрын

He's got protein in each of his dinners, that's no doubt.

@Tomtoms-tomtoms

Жыл бұрын

His burger buns smell like ass buns 😄

@bobbo9549

Жыл бұрын

I’ve have worked as a waiter and seen what happens when rude people complain in restaurants. I have learned that if your steak arrives too rare, apologise profusely and ask if the chef would be kind enough to cook for a while longer. Politeness goes along way especially if wanting to remain in favour.

@Modelo646

Жыл бұрын

Even if the person is rude to you it's not your job to punish him. Never spit in anothers food or do any harm to their equipment (badly parked car) he will recieve his karma later in life if he keeps that behavior. But if you try to punish that person you are now as bad as him.

@TheDonzim

Жыл бұрын

@@Modelo646 Relax junior ,just a scenario

Invariably they call up the shipper and accuse the driver of all kinds of abusive behavior and refusing to drop off. Good thing you have the creep on video.

Imagine having that jerk as a neighbor. Or a boss. Or a customer. His stern, condescending tone tells me he's had lots of practice treating people this way his whole life.

You could tell from the outset the customer was already in a foul mood and then when he didn't get the response from you that he wanted , he then said the order was all wrong. Yeah the Customer is NEVER AWAYS RIGHT...in the head

@ohger1

5 күн бұрын

Nope - not in a foul mood - his regular mood. Imagine having to live your whole life as him??

As soon as he said "If you're not putting it in the back yard I'm refusing delivery" I'd have said "OK...it goes back then. I'm only paid for curbside delivery. PERIOD."

@patrickvanmeter2922

Жыл бұрын

Been there done that. Yep. Have a nice day. Bye.

@corkystclair7475

Жыл бұрын

I would have dropped it curbside and let him figure it out

Thank you... That customer is the kind of person you can never make happy... You could have gotten his stuff where he wanted it, and he might complain that you tore up his lawn...

@All-Miles-Matter

5 күн бұрын

Ummm no. We have damage waivers for this. This guy just sucks. Every time I whip out a damage waiver they tell me to just drop it right there. This is a third party delivery service so they don't work for the company so they get away with this stuff but at my company he would be getting that material where the customer wants it. You can bet on that!

@squidvis

2 күн бұрын

@@All-Miles-Matter Nope... The trucker shortage means the trucker gets to decide where the load is delivered. Don't like it? Hire someone else! Oh wait you can't!!!! 😂😂😂

As a driver myself, these deliveries are always my favourite. There is no easier delivery than a non delivery. This is what I'm contracted to do, you don't want it? Cool, I'll take it back and have a great day man, lol. If the customer still wanted the product it would be charged for re-delivery a second time with the same restriction after the office explained to the customer what their obligation was and what they were paying for. Its a waste of time to do the job twice but if the customer wants to pay for that then its their money.

You know it’s going to be a cranky customer, when he comes outside with a whiskey 🥃 tumbler

@jc4388

Жыл бұрын

Whiskey tumbler? 16+ oz glass?

@mikejanecek3738

Жыл бұрын

@@jc4388 my mistake a whiskey 🥃 glass

@sf9595

Жыл бұрын

Looks like cola

@mikejanecek3738

Жыл бұрын

@@sf9595 the cola is a mixer, possibly rum 🍹 and coke

@danielsmith8773

Жыл бұрын

Exactly man. Saw that,he was lit.

I have run across idiots like this before. I tell them once refused, I will not turn around once I leave. Their items are going back to the shipper. The shipment is now subject to return shipping fees, intercept turn around fees, storage fees, and re delivery charges which are not eligible for discounts of any kind. Fuel surcharges, and residential surcharges will be applied at full rates. These charges will all have to be paid before their freight returns. I am always amazed at how many change their attitude after they are told this.

@versacetudo9243

Жыл бұрын

They don’t have to “pay” anything before their freight returns. That conversation of payment literally has nothing to do with you so why would you even make a conversation more hostile by trying to be confrontational lol. Sounds like you’re the 🍑

@mikebennett703

Жыл бұрын

@@versacetudo9243 Excuse me, but yes you would have to pay those charges once a load is refused. Furthermore, I asses accessorial charges at the time of delivery which gets back billed to the shipper. I am well aware of what happens once I am told to leave. Do you have any idea how hard it is to work around freight that cannot be delivered and must be repeatedly moved to accomodate other shipments? I stated exactly what my company instructs me to tell rude customers that act like spoiled children and resort to blackmail by threatening to refuse when they dont get their way.

@versacetudo9243

Жыл бұрын

@@mikebennett703 the point is, nobody was really rude (at least in this interaction) except the driver. Whatever your obligations may or may not be (you do know things differ between companies right?) but either way, either dump it if you’re gonna dump it, or move the hell on.

@mikebennett703

Жыл бұрын

@@versacetudo9243 I didn't observe hostility in the video, but threatening to refuse delivery simply because you are not happy with the location, or asking for service which is beyond the drivers obligations is still passively hostile and that was evident in this video.

@Morzanith

Жыл бұрын

@@versacetudo9243 One of those people with a problem everywhere they go. You must be a be bundle of fun at a restaurant....

Wow ! All I would have done is walked the site with the customer. The customers said if you can get it through the gate , I'll take it , otherwise return it back to the store. Don't undo your loaded truck until and when you visually look at the gate and final placement of the product ( in the backyard ). After the inspection, inform the customer that you can't get through the gate ( if that is the case ) and call the store to tell the Manager on duty that the customer has refused this delivery and then go back to the store. Simple. I drive for Lowe's in Central Massachusetts , and never have problems like this. Communicate to the customer and then communicate to the store. Real easy. Bill S.

@ohger1

5 күн бұрын

It's literally "curbside" delivery Bill...

@sheridenboord7853

2 күн бұрын

Curbside delivery. As soon as delivery goes inside property, liability for damages. Don't do it even if you can.

As a guy who works in the RV business and have to put up with self entitled customers from time to time. I understand what you're dealing with.

It would be like getting mad at the mailman because he doesn't know what's in a package 🤣🤣

@vincentsprung6536

Жыл бұрын

Saw some guy once giving a waitress at a Cracker Barrel a hard time because his steak was cooked “incorrectly “ and somehow the waitress is supposed to have x-Ray vision and see inside the steak and know how much it was cooked

@vp4744

Жыл бұрын

But will still get mad at the mailman for dropping the package on the road instead of at my door or my mailbox. Even the mailman can't threaten to drop stuff on the public right-of-way.

@Dunki113

Жыл бұрын

@@vp4744 he didn't threaten anything, his company policy only allow the driver to drop off the order on the curb and that's why it's called "curbside" not "specific location" delivery.

@vp4744

Жыл бұрын

@@Dunki113 I would never hire drivers with attitudes. Smile and walkout if against company policy. No need to match wits with customers. This delivery guy failed on many levels.

@LynnCDoyle-ek2oh

Жыл бұрын

@@vp4744 The only level the driver failed was not knocking this ahole on his ask.

dude wanted site delivery and didnt want to pay the 250 bucks extra for it. I see this all the time.

@ramonpickard1683

Жыл бұрын

Me too.i had rather deliver to a paper mill Than an back yard Inventory.I loved my job but these one time Won't to be.Are a pain In the buut.

@johnchornyTheOnly

Жыл бұрын

Some customers are more self-absorbed than others, Same here...tell him get his goods off my truck, or pay to recover them from the shipper

@patrickphair488

Жыл бұрын

ive just learned something New...cheers Jason Site delivery Differs from Address for delivery.. 12 Buck Street = Kerbside 12 Buck Street rear of house = site delivery

@michaelbranham5854

Жыл бұрын

How do we know he didn't pay for site delivery?

@kaspernbs

Жыл бұрын

@@michaelbranham5854 It would of been on the delivery docket.

27 years at my farm getting materials delivered, I always helped the drivers and always got extra special service... always... sugar & vinegar totally different results

worked for years a t Home Depot California and when i explained why the curbside delivery is the policy because people call the store and say i damaged their property with my forklift so now its curbside only, they look at me like what!!1 a few always ruins it for the many

And that's why I avoid dealing with home owners. Contractors understand who's responsible for what.

Unless there's actual damage to the product, or something that's the supplier's fault, he should be paying the return shipping fee. No question!

@eddie3489

Жыл бұрын

If it’s the wrong material then he shouldn’t pay a return!

@jvee2901

Жыл бұрын

A lot of box stores do charge a restocking fee. I do the same on a 20 wheeler with a Moffett. The customer will ask me the same. They load me, I deliver. Particulars I don't know.

@abolishwelfare

Жыл бұрын

@@eddie3489 ….the guy was full of 💩. It wasn’t the “wrong order” until after he found out the driver wouldn’t hold his hand and pat him on the head. If the product is too wide for his gate, it doesn’t matter how many drivers, or many times delivery is attempted, you’re still not fitting eight pounds of potatoes into a five pound bag. When someone orders spark plugs and coil packs from Amazon, they don’t expect the Amazon driver to tune up their car.

@dwaynemorris3079

Жыл бұрын

@@abolishwelfare i agree 100%.The order was fine and the right stuff until the driver didn't promise to get it to his backyard, then the drunk wanted to refuse it.

@jvee2901

Жыл бұрын

My bad, a 10 wheeler.

The first time this happened to me, it taught me never ever unstrap/unsheet/open curtainsides/ unchain/ open container without first checking there would be no unloading issues......saves time in the long run.

@hyperkoala1758

8 сағат бұрын

Which is exactly the one thing the home owner was asking for. Tell me you can get it where I need it before you start unloading. Driver was an A hole and just kept popping straps.

@georgeselby3376

4 сағат бұрын

@@hyperkoala1758 Yep, had a meeting of 2 A holes. Driver wanted it off his truck, customer didn't want to accept delivery if it couldn't be delivered to the location he wanted. Driver should have taken the 1 minute needed to walk up, say nope, curbside only; deliveree would have refused and driver could have been on their way.

It seems the customer was very clear, return it. Too bad for him, paying for delivery that never happened, restocking and other fees. What a tool. Your patience is way more than I would have done.

It isn't your job to get it to the backyard, it is your job to deliver it to the house... People are insane man...

@harold6603

Жыл бұрын

Take it back I have done that let him come and get it if he wants it probably do paid for before any body delivered it

Your patience was definitely tested. Thanks for showing us what a good dude you're.

I had siding delivered to my house, for the installers. Materials were loaded beside my Driveway, which is not very secure. At 67 years old I had it behind my house in a couple hours. Front of the house is Stone, and garage is Brick. Installers asked how it got in the back yard, after telling them, they were surprised and thankful.

I wouldn't have unstrapped or touched anything.....I would of left the load secured, walked with the customer to where he wanted it placed.....Then give him a straight yes or no.....

@francismarion6400

2 күн бұрын

Why? 99% chance it could go over his gate. if not, he still gets his delivery, just has to walk it the rest of the way. Now the idiot has to drive an hour with a big trailer and then load and unload it by hand. lol

I respect the driver more than words can say. I wouldn't have even stepped out of the truck. And they live amongst us.

@cmcneill60

16 күн бұрын

I disagree and have been driving 40 years, the driver got butt hurt because of the conversation on the phone, he needs to grow up and take care of business, go back there and check out what the man is saying

@TALLGRASS6676

10 күн бұрын

@@cmcneill60 yeh hes a scumbag the driver is.... he has a whole forklift on his truck also... not like hes manually gonna depo it..... its building customer service rapport...

Dude didn't wanna work that day. Unbelievable. I'm suprised he didn't want you to build it for him!

@roytrenneman2200

Жыл бұрын

Haha 😄

@davitofarito

Жыл бұрын

He's to busy sucking down that rum and Coke to do any work.

@turkey4957

Жыл бұрын

For real. What a little child

@fyregus

Жыл бұрын

Ive done plenty of wood fences in georgia and had curbside delivery. Cant tell you how many times ive carried materials up steep hills or back into their yard 300 some feet. I view this little man as weak and lazy.

@vincentepallin6657

10 ай бұрын

Tired on that material handler would destroy that driveway. Then your insurance company would drop you. GOOD JOB SIR!!

Had to look at your video a couple times...I've been both a truck driver, and a customer recieving a delivery... Number one rule for me, Always treat the truck driver with respect, also the customer with respect. As a customer, I go out of my way to assist the driver. Because I know he likely had a long hard, boring, stressful drive, and I need the product.

You handled it well. We are always nice to EVERY vendor because they have to deal with tea sippers like this guy

@inkognitou6982

2 күн бұрын

👍😆

Customer is a prick! You're a good man for professionally dealing with people like this.

@timothywhieldon1971

Жыл бұрын

the customer clearly paid for delivery to the home and whoever sold him the delivery must have told him that. i would have done the same hting and treated this driver the same. the delivery driver here was clearly going to just leave it on the side of the road and had no willing to work with anyone as long as he is only getting paid for what is to be done.

@jimbutler6645

Жыл бұрын

I agree completely. This guy was a jerk. "My gate isn't 6' wide. If you can't get it to the back yard, I'm not going to take it."

@alexarzamendi9475

Жыл бұрын

@@timothywhieldon1971 imagine being this much of a delusional boomer lmao - he paid for curbside, he got curbside. If he wanted it delivered to his yard he should have forked over the extra money. If I am being paid for curbside delivery, that is all you're going to get. If your curb is a highway - sucks to be you, buddy. There is no obligation to try and work anything extra with buffoons like this clown here. As a bonus, guess what, you refused the load - now you get to pay twice to re-deliver because you were throwing a tantrum.

@pauliexcluded1

Жыл бұрын

@@jimbutler6645 I mean....did his gate change sizes since he ordered the lumber🤣

@AleyinMica

Жыл бұрын

@@timothywhieldon1971 The person who has sold him the delivery must have told him that it will be delivered to his home curb side. The Customer heard nothing more after "delivered home". Customers only hear what they want to hear. Also he quickly changed his reason too. First he says "that will work" and after the driver talked about curb side and he will see what he can do, and the customer says, he is refusing the load, then he said "oh i not take it because its the wrong sizes." That customer is nothing more than a douche bag. Sure common says "customer is always right" i can tell you, no customer is 90% of the times wrong and the dealer and workers there try their best to make it right for the customer. Even if their claims are absolute bs. I work in retail (furniture store) for 10 years now.

I could tell this guy was an ass from the start. I'm proud of you for keeping your cool. I bet I know what you were thinking but didn't say.

@krisyung

Жыл бұрын

YES as soon as he opened his mouth lol

@triggerwarningiidentifyasc725

Жыл бұрын

Seriously I'm not impress with this truck driver who can't back in a driveway with no obstruction ...

@triggerwarningiidentifyasc725

Жыл бұрын

FFS I'm a welder putting bi-train in backward in the repaired shop. And this Pro Driver can't back up *1* flatbed .., INCOMPETENT. I SPIT ON YOU NOOB

@jerkface38

Жыл бұрын

@@triggerwarningiidentifyasc725 dude, he said he would try. There is a possibility that the truck would get stuck depending on the terrain he wanted it on. Now who has to pay for that? The truck driver would be responsible in some cases. Imagine losing your job and getting sued by the company you no longer work for.

@triggerwarningiidentifyasc725

Жыл бұрын

@@jerkface38 "dude, he said he would try." The problem is he never try ...

You’re a far better man than I am for how well you handled the situation.

I bought a 275 gallon oil tank from HD and paid for the shipping. They told me they would bring it in the driveway but the rest was up to me. They told me that 5 times, I laughed and told them I got it. The dropped it off in the driveway as promised and as agreed to. No way this dummy didn't know it was curbside delivery.

@irafair3015

5 күн бұрын

Yep, it's always curbside delivery unless you make specific arraignments (which you must pay for) with the supplier or shipper. He knew, he was just trying get something for nothing. Typical these days.

I commend you for your patience. As a former truck driver (high-cube, not big rigs) I had to deal with the same kind of natural born jackasses all the time. I was respectful but on the odd occasion when a customer got stubborn or abusive I’d stop what I was doing, look at him and say, “Look, I don’t have time for this. Do you want your stuff or not?” Usually he relented but one time a guy shouted an cursing at me for parking on the designated spot to drop off his items instead of a parking lot across a busy street. When he started threatening me I just got in my truck and drive off with his items. I told my boss and after he talked to that idiot he agreed with my actions and refunded the guy’s money. I also said to send another driver next time because I wasn’t going to deliver to him again.

@bobafett9321

Жыл бұрын

Keeping your cool is keeping your job, good stuff man!

@joelc9439

3 ай бұрын

Not necessarily. if the company sacks you because you lost your temper, if you have a good Union you can sue the company and win.

I could tell when he talked "funny" on the phone, that he was going to play games when the product arrived. The problem with customers like this one, is that they are NOT professionals. Dealing with pros is much easier. If you want a deck built wrong and not to code, this is the guy you want to hire.

@ACarter87

Жыл бұрын

99% of these people are probably not expecting to get these things and are simply expecting these things to fall in their laps

@drybizcuit1914

Жыл бұрын

Stupidity, and a little meth..

@ericparrish1515

Жыл бұрын

You know, I haven't seen any tiny house neighborhoods

@michaelmora

Жыл бұрын

Sounds about right! When he wants the delivery guy to move material next to job because he’s to cheap to have his own equipment or hire help to move it.

@norbertsiewert3917

Жыл бұрын

I have been expected to sweep out the warehouse of a customer. I DON'T GET PAID FOR THAT!

You show remarkable restraint and patience. How on earth can some one order timber that they aren't willing to move a few yards?

Dont know how you remained so calm great job man.

That guy was a prick. You did a good job by not telling him off lol. God Bless

@JesseVanPelt

7 күн бұрын

The older I get the more I realize it ain't worth it. So much easier just to get back in the truck and let that guy soon realize he only screwed himself

@bradzimmerman3171

5 күн бұрын

Yes telling him “gawd bless “that’s telling him off-Artie baby

I love how it went from that’ll work to I’m refusing the load.

Wow! You handled that extremely well and professionally! I don't have so much patience....😊

I’ve been driving trucks for over thirty years. If I run into a situation like that, I just simply say have a nice day, get back in my truck and start to leave . If they want their product bad enough, they can surely change their attitude. I will not entertain disrespectful people. I don’t care who they are.

now, if I was the delivery company, I would refuse to deliver again and make the a**hole make other arrangements to get it to his house and get it to his backyard. The idiot could have gotten it at least up to the house, then carried it through the gate, now I would make him transport it himself plus get it through the gate as well. First he goes and checks the load and says all is good, then he goes on to say that all of the dimensional lumber are the wrong sizes. Honestly, I would have dropped it anyways and made him make arrangements to have it picked, returned and pay the extra money to do so. He just cut off his nose to spite his face. People are idiots.

@scottyellis3442

Жыл бұрын

Exactly, the company should charge him a restocking fee, refuse to reship it & refuse his money back. Just give him a in store credit if he demands a refund. That'll teach his ass not to be an ass.

@anthonybucklar734

Жыл бұрын

@tradde11 I would'nt of dumped it on his lawn, i would've dumped it on his driveway...sideways so he'd have to move it to get in/out.

@arbiter1

Жыл бұрын

Strictly adhear to the curbside that is it, he got a problem with it well i can strap back down and leave. Driver is being paid anyway.

I had to watch this again. Maybe the eighth time I've done so. The rudeness of him is incredible. That takes the patience of a Saint not to lose it.

I always HATED those deliveries that the customer expected FAR more than what my job description was! Delivering corrugated cartons, I had one customer that expected me to put his items up on his shelves in his storeroom! Called the boss, he said just drop the pallet at the front door and leave. This customer tried with all the drivers to do the same thing. I was the first that stood up to them.

A buddy ran a delivery service for a few years. I would help him sometimes. One time he had this wooden box 5' X 5' X 10' on the back of a short flat bed truck. He had no fork lift to move it. We put our backs to the box and pushed with our legs against the back of the truck cab. It took about 6 cycles of pushing and rocking that big box before it toppled over, doing 270 degrees rotation flat on the curb behind the truck. The owner was ok with it.

This is one of those "meh, not my problem" moments. We don't get paid to stress out about stuff like this, dude refused delivery, call the boss and dump it in his lap and do whatever the boss says. Take it back, leave it in the ditch, light it on fire. 's all the same to me.

@alarmactionukalarmactionuk893

Жыл бұрын

I couldn't with clear conscience leave the load by the road side. Dangerous hazard. But this customer should be taught the old adage'never upset the delivery guy because he knows where you live'

@vp4744

Жыл бұрын

@@alarmactionukalarmactionuk893 This kind of threat doesn't work in the U.S.

@Skank_and_Gutterboy

Жыл бұрын

@The Guns N' Glory Show You've clearly never had a job in your life.

@TheGunsAndGloryShow

Жыл бұрын

@@Skank_and_Gutterboy I've worked both construction and done deleveries as a driver. I have a high work ethic, I put myself in the customers shoes, I've seen both sides of a job, I try to leave an impression by going above and beyond, but at the same time, understanding that some take advantadge.

@Skank_and_Gutterboy

Жыл бұрын

@@TheGunsAndGloryShow So you have knowledge of the job and are still posting that garbage? That just means you're trolling, which comes as no surprise to anybody.

I feel ya. I left in 2021 after 12 years as a driver/area manager (Trucking) for a large lumber co. Everyone thinks we have sky cranes or teleport devices (and I could dance 16' material through a 12' space between trees). Now I'm a contractor, and I can tell you I make it as easy as possible to drop or pick-up.

@krisyung

Жыл бұрын

Sky cranes or helicopters lol

@GeneralSantucci1st

Жыл бұрын

Couldn’t he just lift the forks above the gate and drive the moffet into the yard ?

@g.beeker5561

Жыл бұрын

@@GeneralSantucci1st It's a pretty rare gate that is at least 8' 6", and that's minimum clearance.

@jamesp13152

Жыл бұрын

Was a contractor for 35+ years. Always tipped the drivers and offered ice cold water, Gatorade or soda when they pulled up. Was amazing how far the drivers would go to accommodate you... I hope this guy gets termite-riddled wood delivered to him next time 😁

@debmccorkle4845

Жыл бұрын

i started otr in 2007.. one of my first solo loads in a commercial vehicle traditional tractor 53’ trailer (dry van) was to the top of Mt. Olympia in the middle of the night in a blizzard to pick up red wood. It was for a school project on the side of a mountain in Puyallup, Washington. It was a mud construction sight.. with stacks of junk everywhere.. they wanted me to go off-roading way into the back corner of their mess.. turn around in the mud and back up right to the front of their mini 20 ft storage container to off load some of their order.. 🤣(probably never even seen a semi much less understand how it maneuvers or how much room it takes to turn one around).. then they had to wait for union laborer to gather together to think about how to hand off load what they wanted.. then after cigarette breaks and i guess wasting as much time as they legally could and certainly when they wanted to.. very rude, not courteous, offensive and ridiculously unnecessary.. they picked up one piece at a time walk it into their trailer move junk to place their piece.. then take another cigarette break.. we could of offloaded up front.. on parking lot.. they could of been paid for six months to carry it back to their foot locker/tackle box on their atv.. but the foreman called the company and said to their door meant that trailer since their was no door yet.. it was mean and stupid.. i was hoping the truck would get stuck and maybe the tow truck would get stuck too.. but eight hours later.. i got out. happy days educating Puyallup ahead I pray! yup customer’s spending state or county money are worse than anal procrastinators who have no room for the project of their dreams.. after they sobered up and realized they messed up while they were drunk 🥃.

I'm a former long haul driver and this happens a lot i found that pulling away from the dock and shutting the doors always changed their mind

social media has created jerks like this guy, who always make everything about them and try to be a victim.

@ushashaji7271

Жыл бұрын

Favor and ordering someone is way different

@fredrico45

Жыл бұрын

What's the since of dude taking the load if he cant get it where he needs it. True he should have known this before but, I agree with him. I had a delivery company deliver vinyl plank floors. First the dick wanted my wife to help him unload the shit. My wife is a kind person and proceeded to help. I told her to get her azz off that truck. Its not her job. Its not our f ing fault he wasn't given the correct equipment to unload it with. 2 different stories but delivery dudes can be dicks.

@briankayaker1

Жыл бұрын

Youngsters am I right?! 😜

@jk-76

Жыл бұрын

Psh, I did construction through most of the 90s. Customers have always been aweful.

@aj897

Жыл бұрын

They existed long before social media lol, what are you talking about?

What a piece of work! He ordered it and knew exactly what he was getting and where it needed to go! Dah! What an ass!

@batesvillbilly368

Жыл бұрын

The load wasn't even the wood the guy paid for. Also he paid for delivery to his address and not across a highway at someone else's address. The guy was right for refusing the order. The driver brought the wrong load to the wrong address.

@cammiebrecht6028

Жыл бұрын

@@batesvillbilly368 negative. The guy was just an ass!

As a former lumber yard owner I can say that most truck drivers were total professionals. Entitled homeowners were another story.

Hey brother you have the patience of an Angel you were calm and collective.. If the customer can't put the ice tea down to greet you properly just keep on driving. Why is the working man/women always the level headed, patient, nd most important understanding!!! Lets be honest stuff happens,you can't control so you got to roll with it.....

Takes me back to when I hauled. Invoice would state curbside or driveway...have all vehicles out of the way. I'd pull up and see six cars in the driveway, then wait for the customer to get all vehicles out of the driveway. Then bitch because I wouldn't stack something a certain way, unbox equipment, or wait while they inspect every single piece, even when it was clear there was no damage. The customer on this delivery expected way too much from this driver. He's an idiot.

I've had large things delivered to my house throughout the years. On the order form I signed each time, it specifically stated, in very bold letters, curbside delivery (Obviously for things not like appliances that normally would be delivered in house). Now, was anything I had delivered as cumbersome as this? No, but I have had very heave things delivered such as weight lifting equipment and all the times the driver was as cool and accommodating as he could be. I was fully aware it was a curbside delivery and was prepared to take it from the curb, but the drivers were always cool and backed it in as far as they could. Common courtesy and respect go a LONG way. This dude had an attitude from the jump.

@samuelschick8813

Жыл бұрын

Notice the guy said it was the right lumber then after walked back across to his driveway, suddenly it's wrong? LOL

@FlankEm

Жыл бұрын

He had a attitude but driver never went to check he said it like 5 times

@arthurburke1044

Жыл бұрын

You being a home owner should know that a little grease of the Palm goes a long way $$$ Especially if the driver really doesn’t have to do it ??? I mean like you want something for free,I mean like you yourself said it, curb side delivery!!! Not backed up to your door !!!! It would of helped if the guy was more Pleasant witch got a return from me at least,hell a smile hello I’d back right up to the kitchen sink !!! Attitude got nothing to do with it it’s called respect

@samuelschick8813

Жыл бұрын

@@FlankEm, Why should he when the guy is nagging and has an attitude?

@samuelschick8813

Жыл бұрын

@@arthurburke1044, An attitude can be disrespectful also. A lot say it was the guys attitude. Me, I say he was just an asshole.

I'm sorry things like this happen. I worked in retail for years and I can say without a doubt that working with the public sucks!

An acquaintance of mine wants to be a truck driver. The wages are very low when you start with the companies now compared to yester years. It's most likely why so many drivers are from other countries. The ones who were doing it retired or quit because of the lack of raises. The money would cover increased costs. But, the new people don't know that. Theyre just happy to be able to work. Lots of them are on public assistance BTW. Immigrants frequently are on on housing, medical, food support programs.

Props for keeping your cool dude. Took a deep breath and stayed professional.

He needs to know for what he paid-exactly for what he paid

@niemi5858

Жыл бұрын

The driver is required to have a bill of lading in order to legally have temporary possession of the goods on board although it needn't be a detailed list of materials, only the weight. This the customer signs and both get a copy. The purpose of the B/L is to acknowledge receipt of a shipment. The shipper would normally provide their customer with an itemized bill of sale that the driver would give to the customer to verify that he got what he paid for but can do this on his own time, at his own pace and not make a driver wait for it. If there's a discrepancy, the customer can take it up with the shipper later. In this instance, the carrier should charge the shipper for a refused delivery (usually 1/2 hour) and return the goods at the same rate that they were going to deliver it for. The extra cost would have to be born by the shipper and not the carrier who in this instance is faultless. The shipper can recover from their customer if they think he's being unreasonable or trying to get something for nothing. The trucker can't because, as a third party, he has no contract with the customer.

@omgdbwhatadb5586

Жыл бұрын

If the order ain't right, don't take it out on the driver. It probably passed through no less than 3-5 other people's hands before it hit his. All he does is throw some straps on it, fight traffic, and take the abuse when it ain't right.

You handled it very well sir

I like how you were going to go above and beyond and that clown just kept getting more hostile.

@jokerdog3332

Жыл бұрын

I don’t think you understand the definition of hostile

@dougconllin3006

Жыл бұрын

Hostile ; unfriendly;antagonistic How's that for definition.

@jokerdog3332

Жыл бұрын

@@dougconllin3006 I also don’t think he understands the term “going above and beyond”……. Half assed and unhelpful, he definitely had that down. Arrived with an attitude, at least he was consistent

@darrenvail8726

Жыл бұрын

@@jokerdog3332 I reject your hypothesis

@jokerdog3332

Жыл бұрын

@@darrenvail8726 it’s not a hypothesis, it’s an observable fact

"How do you not know what's on the order?" Wouldnt that be the same as to ask a delivery driver what's inside all the packages they deliver to people?

@BioniqBob

10 ай бұрын

Just give him the weight and a pencil.

The only sensible response is "OK", then strap it back down and leave.

Some people are just stupid and you can't fix stupid. People better start to learn that literally everything we need comes on a truck. If you don't treat our truckers with the basic respect everyone should receive then you're going to be in for a learning experience. Keep on rolling brother.

At first he said it looked good. Then when you weren’t willing to put on a tool belt and build it for him it became the wrong order entirely. Clown.

I used to haul trailer homes. As you can imagine, the recipients are rarely ready for things *they* ordered. And expect us to accommodate them. We are always happy to help within reason. What most don't understand, that extra mile we go, *we are responsible for whatever happens* to the equipment, property, etc. That's why we are very cautious about it. And why we gladly help when it's possible.

@triggerwarningiidentifyasc725

Жыл бұрын

His driveway was freaking clean. The Broker was a piece of shit!

Thanks for the video. Unreasonable people everywhere.

I drive a tow truck for a living, so i understand your pain. I dont know when your car will be fixed, who will fix it, those kind of people suck. I get paid to pick,it up and drop it off, thats it.

Hey brother, I feel your pain. Your fantastic. Stay positive. Be safe.

Dang you handled that very professional. Be safe

I used to do HVAC. Customers in rural areas during the winter when there was heavy snow were a trip. These folks usually had horrendously long driveways. Our dispatcher would ask the customer if their road and driveway were cleared. If they weren’t, we wouldn’t go there. We’d had too many instances of our trucks getting stuck. The customers would go ballistic. Farmers would say they’d meet us at the road with their tractor and ride us to the house. That’s not real feasible. We have tools to carry and have to get to the truck for parts after we diagnose the problem. Moreover, we couldn’t just leave our truck on a two lane country road. People need to realize that there is only so much service and delivery people can do to accommodate them.

I was once hired by a paper company to deliver a load of hard wood pulpwood from one of their staging yard to the paper mill. When I got to the mill the man at the scale house found 2 cypress logs on the bottom of the load and wanted me to pull them out of the load. I tried to explain to him that the wood belonged to the company and they loaded it from their staging yard. Long story short I took the load to a chip mill and sold it, and claimed it for payment for the freight.

I'm guessing he's putting off the remodel because he ran out of beer money or owes a gambling debt.

@davidmansell5986

Жыл бұрын

I was thinking exactly the same!

This video is interesting because I worked in customer service and had to deal with so much abuse. You did your job. Customer doesn't mean dictator.

The delivery drivers are always the ones who cop the BS brunt from poor communication between retailer and customer. I am feeling you on this one. Ive been in this game for over 20 years and it ain't easy. Very similar circumstances , park some where dangerous, get the fork lift off truck, undo the load then customer complains something isn't right, argue then reload it all back up have argument with supplier. Nearly get run over by fast idot drivers. What a job and nobody but people who have experienced this respects you. Well I respect you mate. All the best out there and stay safe and keep it real man.

Used to do construction and I feel your pain my friend. Know it all homeowners can be a pain!!!

He's the kind of ass that would have found ANYTHING he could to bitch about. I applaud you for keeping your cool. I deal with the public every day, and it's always a challenge dealing with "entitled" ones. The next delivery person might not have your demeanor. Karma is a bitch! God bless you for what you do!

I feel the pain of this. I used to work at a Lowe's and I would have to deal with customers like this all day. I really don't understand why so many people can't act like reasonable mature adults.

@normatwater7419

Жыл бұрын

Probably he never heard of road side delivery i had never heard of it

@SaffordDelivery

Жыл бұрын

Curbside

@Skank_and_Gutterboy

Жыл бұрын

If you need the load placed somewhere specific, you better work that out ahead of time. ALWAYS assume that it's only getting dropped curbside and ask what you need to do to get it hauled to your backyard or wherever. What's wrong with people? After refusing delivery, this egghead was probably down at the store hollering at people. He seems like a guy that needs to be arrested and do a weekend in jail to get his head right.

@SaffordDelivery

Жыл бұрын

@@Skank_and_Gutterboy Alot of people don't realize how unreasonable they are actually being until we showed them what physically we can and cannot do 🤷‍♂️🤷‍♂️

@KumarKush69

Жыл бұрын

It's like when you go to a stone and soil and have stuff delivered, they will always dump it in front or curbside

I did this job with cardinal delivery in a box truk for three years. I still have stress and anger issues . Worst job I ever had. Home depot lies, the customers lie. Same shit every day.I hope you were able to get out of there and find a better job.

“Let me take a look at it before you unstrap it… that’ll work.” But then refuses delivery and says it’s the wrong stuff when you won’t guarantee where you’ll leave it? Makes sense.

@lulu-iz7bv

Жыл бұрын

I don't think he looked at it closely at first. If it was the wrong stuff, the old guy would get stuck hauling stuff up to the house and back down for the pick up. And up again with the right stuff. He was rude to the driver. It was not the driver's fault; but I can't blame the guy for not taking that delivery. There was no way he would have known that they would send it on that huge vehicle--that wouldn't go up the drive. Also, it was the wrong stuff! I would have been a lot nicer to the driver, buy I would not have accepted the delivery. When I order lumber, etc... I expect it not to be delivered to the side of the road, where I have to haul it up to my property. Even the driver made mention of the traffic.

@jimtownsend3910

Жыл бұрын

@@lulu-iz7bv he was 3 feet away staring at it. He lied.

I’ve dealt with this a few times. It’s very aggravating.

Usually these issues are caused by salesmen and dispatchers, and that is where 3/4 of lies and misinformation are started, the other is customer and or delivery problems.

Respectfully we don't know who is in the right if customer pays to have full delivery insulate propert or curbside. In the end if customer doesn't get what he was expecting he can refuse delivery.

@DoubleDee382

8 күн бұрын

At the very least, it isn't smart to air your dirty laundry online for your potential customers to see. This basically says that if we deliver to you and there is any problem whatsoever, you better be nice to us or we will put you online for the world to see without any context in your defense.

I love the way u dealt with this clown mate. Keep up the good work.

Before you even arrived with the load, it was obvious that this guy had already decided he didn't want to buy the lumber. From there it was just him coming up with excuses to refuse, like "if you can't get it into the backyard I refuse the shipment," to "it's the wrong size lumber, take it back."

all my deliveries The drivers were very accommodating 😊Kindness and respect really works 😮 At 61 I try not to let my bad days become somebody else's bad days🎉