Hi There, Do I install the e simm before departure or after landing the destination ?

@airalocom

Ай бұрын

Hi @goodywright7101 thank you for your comment. We recommend for you to install the eSIM a day before your travel as you need a stable internet connection to install the eSIM on your device successfully. If you need further assistance, please don't hesitate to contact us via DM, our APP, or send us an email at support@airalo.com. Have a great day ahead!

Hi if I selected primary on the cellular data page instead of the eSIM line can I change this?

@airalocom

Ай бұрын

Hi @karencll thanks for your comment! Yes, the setting can be adjusted. We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

Once I install the eSIM but want to disable when im in the hotel or at a location with wifi how would I do so? Thanks in advance!

@marciplan

2 ай бұрын

You don't need to disable it. By default your iPhone takes WiFi when it's available. Only when the WiFi is spotty it'll use your data (in this case eSIM)

@davemccorquodale5148

2 ай бұрын

Thank you !!

@airalocom

2 ай бұрын

Hi @davemccorquodale5148, thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

hi, can I use your app if my phone is locked to US carrier?

@airalocom

Ай бұрын

Hi @irakliuturgaidze2348 thank you for your comment. Our eSIM only works on unlocked eSIM-compatible devices. You can see a list of eSIM-compatible devices here: www.airalo.com/help/about-airalo/what-devices-support-esim. Please don't hesitate to contact us via DM, our APP, or send us an email at support@airalo.com if you need further assistance. Have a great day ahead!

Why does my actual provider stopped working after I installed the travel eSIM? Urgh so frustrating.. One day before departure and my phone does not work unless in WiFi

@airalocom

3 ай бұрын

Hi there! thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

I got the global esim. Can I download it days before my trip and just turn it on the day I get there? If I download it now, am I going to use my data in my home country?

@airalocom

15 күн бұрын

Hi @Geovanaejade Thanks for your comment. We recommend for you to install the eSIM a day before your travel as you need a stable internet connection to install the eSIM on your device successfully. Your eSIM will activate as soon as it connects to a supported network so if your country is covered, please keep it OFF until you reach your first destination. If you require further assistance, please try contacting us via DM, our APP, or send us an email at support@airalo.com. Have a great day ahead!

Do I need to remove my normal SIMM card (physical card) when I activate the esimm - can I still receive messages that are sent to my normal SIMM card (physical) whilst I’m using your esimm .? Thanks

@airalocom

6 күн бұрын

Hi @Gazzapa57, thanks for your comment. You must manually turn your primary SIM OFF to activate your eSIM. You can use your Primary SIM to receive calls or messages, but this might incur roaming charges from your provider. If you require further assistance with the settings, you can send us an email at support@airalo.com. You can also connect with us through chat using your Airalo app and/or our website. We look forward to hearing from you.

If i buy today, can i install now and activate 10 days later at my destination?

@airalocom

3 ай бұрын

Hi! We appreciate your interest with our eSIM service. Most of our eSIMs activates once you arrive at the destination. To double-check the eSIM, you may contact us via support@airalo.com or chat with us in the Airalo app. We are always here to help!

@dianerawley6734

Ай бұрын

@@airalocom what if it's a global esim and the country I live in is covered, but I don't want it to activate until I'm out of this country?

@airalocom

Ай бұрын

Hi @dianerawley6734 thank you for your comment. We normally suggest to keep the eSIM OFF until you reach your first destination. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

@dianerawley6734

Ай бұрын

@@airalocom thank you I have sent you an email.

@airalocom

Ай бұрын

Hi @dianerawley6734 thank you for your response. We can see that your ticket is already being handled by our support team. We remain at your disposal to further assist you.

I tried eSIM in Mexico..didn’t work for Uber. Leaving for Brazil soon, really hoping it works there.

@airalocom

Ай бұрын

Hi! We are sorry to hear about the situation. Please email us at support@airalo.com or chat with us in the Airalo app so we can further check the issue. We are looking forward to hearing from you!

@odariopeart9840

18 күн бұрын

Hey when you arrived in Brazil did it work on Uber?

@nan2yvr804

17 күн бұрын

@odariopeart9840 It worked perfectly … I had to switch the Uber toggle to green.

@odariopeart9840

16 күн бұрын

@@nan2yvr804 hey 👋 going there in a couple of days 😇 the Uber toggle switch what is that?

Did all the steps, while still in my home country. The plan says “not activated” yet. When dors the poan actually activate?

@airalocom

2 ай бұрын

Hi @ChainsawzTheInsane thank you for your comment. Most Airalo eSIM packages activate (you have access to data) when the eSIM installed on your device connects to an allowed network at the destination. This means that you must be located in your data package's country to be able to connect to a network. Therefore, if you're still at home, please don't try to activate your eSIM because you won't be able to connect to the local network. If you need further assistance, please feel free to contact us via DM, our app, or send us an email at support@airalo.com. We would be happy to help you. Have a great day ahead!

I cannot see your airalo app on my App Store. What’s the solution ?

@airalocom

8 күн бұрын

Hi @SONALISINGHK thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

Hi i mistakenly chose my primary line for the cellular data option when installing the esim. Now it shows my local network for data. I am still in my home country. How can i fix this

@airalocom

22 күн бұрын

Hi @FangirlPat thanks for your comment! We'd like to help you with your question in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

if by accident I kept the cellular data on my primary how can I change it?

@airalocom

6 күн бұрын

Hi @OfekIsUnBreakable, thanks for your comment. You would have to turn your Primary Line OFF and select the eSIM for Cellular Data. If you require further assistance with the settings, you can send us an email at support@airalo.com. You can also connect with us through chat using your Airalo app and/or our website. We look forward to hearing from you.

Shocking service could not get it working, asked for refund

@airalocom

Ай бұрын

Hi! We are sorry to hear about your feedback, that was not the experience we wanted you to have. If you need further assistance, please don't hesitate to email us at support@airalo.com or chat with us in the Airalo app. We are always here to help!

Why can’t I use my 4G?

@airalocom

2 ай бұрын

Hi! We just want to let you know that the connection availability depends in the location. To further check this, please feel free to email us at support@airalo.com or chat with us in the Airalo app. We are looking forward to hearing from you!

sadly they don't give you a phone number

@airalocom

3 ай бұрын

Hi there. thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our APP, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!

@rosasocia3688

8 күн бұрын

@@airalocom Are you a robot? You keep answering the same thing for every question. That''s pretty useless! What is your phone number? Just answer the question please.

@airalocom

6 күн бұрын

Hi @rosasocia3688, thanks for your comment. Please note that we do not provide phone support at this time. For support, inquiries, or assistance, we encourage you to reach out to us via the following channels: 👉🏻 WhatsApp: through the Airalo App 👉🏻 Email: Send us an email at support@airalo.com 👉🏻 Live Chat: Chat with us directly on our website airalo.com or through the Airalo App. We're committed to providing prompt and efficient assistance through our available channels. Have a great day ahead!

Not good at all

@airalocom

2 ай бұрын

Hi! We are sorry to hear about your feedback. Our goal is to provide the best service during your travel. If you need assistance, please don't hesitate to email us at support@airalo.com or chat with us in the Airalo app. We are always here to help!

First of all this is hard and there is no phone service. That sucks. How about making a video about what the phone should look like while abroad. I still have no idea if this Is card is working or not. NOT GOOD at all

@travelledbones

Ай бұрын

It’s not that hard. Do it on airport WiFi or before you leave. Then you can turn on roaming on the new eSIM once aboard. It shouldn’t work anyways while at home

@airalocom

Ай бұрын

Hi! Thank you for your feedback and we are sorry to hear about it. Our goal is to provide the best service during your travel. Please email us at support@airalo.com or chat with us in the Airalo app so we can further assist you. We are looking forward to hearing from you!

Too confusing

@airalocom

8 күн бұрын

Hi @jeddacath, Thanks for your comment! We'd like to address your concern in a detailed manner. Please try contacting us via DM, our app, or send us an email at support@airalo.com so we can further assist you. Have a great day ahead!