Adding A New ANGRY CUSTOMER To My Window Cleaning Round | Using Squeegee App

Тәжірибелік нұсқаулар және стиль

In this video I'm demonstrating how using Squeegee App can help turn an angry customer who has had a previous bad experience, into a positive customer that respects a professional service with minimum hassle for them.
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Пікірлер: 76

  • @TradMan
    @TradMan Жыл бұрын

    TO GET SQUEEGEE APP USE THIS LINK - app.squeeg.ee/signup/trad-man Squeegee App Website - squeeg.ee/en-GB Squeegee App Email - info@squeeg.ee

  • @AdamBrowne-eg1eb

    @AdamBrowne-eg1eb

    Жыл бұрын

    Does the app leave an invoice via email and end the need for a slip through the door?

  • @TradMan

    @TradMan

    Жыл бұрын

    Yes indeed it does. It sends it automatically via email, text or both depending what you set it to.

  • @AdamBrowne-eg1eb

    @AdamBrowne-eg1eb

    Жыл бұрын

    Awesome

  • @jaries7949
    @jaries7949 Жыл бұрын

    She must be unreliable at paying out if her past window cleaner was constantly having to literally harass her for payment, my philosophy is cash on the day of the job if not then windows don't get cleaned.

  • @ryebread2032
    @ryebread20323 ай бұрын

    This is very accurate

  • @bt45240
    @bt45240 Жыл бұрын

    you sooo funny LOL, trad-girl is great :-)

  • @TradMan

    @TradMan

    Жыл бұрын

    🤣🤣🤣🤣 yeah she's cool 😎

  • @softmusic_uk
    @softmusic_uk Жыл бұрын

    Love it!

  • @TradMan

    @TradMan

    Жыл бұрын

    👍🏻😊

  • @Harvey077
    @Harvey077 Жыл бұрын

    Hello there, great video as always. Just wanted to ask you how your getting on with squeegee app? I'm not sure whether to get cleaner planner app or squeegee app. Thanks

  • @TradMan

    @TradMan

    Жыл бұрын

    I love squeegee app. Literally does everything and has simple features all the way up to advanced features aimed at large companies. It's the all in one software for mobile / tablet / PC. Give it a go and you'll love it 😀

  • @IASC123
    @IASC123 Жыл бұрын

    Great job! How are the older customers taking on the tech and card less payments? 😅 I’ll have a look at the app!

  • @TradMan

    @TradMan

    Жыл бұрын

    Yeah really well, as long as you explain it simply to them. We have loads of older custys using DD 👍🏻

  • @Saxondog
    @Saxondog Жыл бұрын

    Hmmm...that lady looks vaguely familiar 🤔. Ah hah!! Mrs Tradman.

  • @TradMan

    @TradMan

    Жыл бұрын

    Lol!!!

  • @carliemckay6766

    @carliemckay6766

    Жыл бұрын

    😂🙈

  • @davidmonk7280
    @davidmonk7280 Жыл бұрын

    Squeegee is ok used for couple of years but kept having issues syncing issues direct debits gett applied for twice plus can come expensive sending text messages out for invoice Now changed back over to cleaner planner simple to use not as advance as squeegee app don’t have any issues using planner

  • @johntrickett8481
    @johntrickett8481 Жыл бұрын

    There are still many customers who don’t understand electronic payment and prefer to pay cash on completion

  • @steelwindowcleaningltd5986

    @steelwindowcleaningltd5986

    Жыл бұрын

    There also the reason why at a certain point you will hit a wall where your business won't grow so you have to drop them 👍👍

  • @TradMan

    @TradMan

    Жыл бұрын

    @@steelwindowcleaningltd5986 😊👍🏻

  • @andrewcheadle948

    @andrewcheadle948

    Жыл бұрын

    @@steelwindowcleaningltd5986 businesses grew in the past before cashless payments. 🤔

  • @steelwindowcleaningltd5986

    @steelwindowcleaningltd5986

    Жыл бұрын

    @@andrewcheadle948 cash on completion is good to a certain point , but there will come a time if your trying to scale up you will need to predict cash flow for payroll if you have employees etc if your only taking cash or bank transfer your giving away your cash flow to the customer which could be fatal. Elderly clients I still take cash but I am trying to make at least 90% go cardless so I have less head ache . Don't get me wrong any big jobs I will always love cash, but I just like the stress free approach to providing a professional service .

  • @petebarrett2838
    @petebarrett2838 Жыл бұрын

    I was going to go to Scotland for my next holiday.. changed my mind. To many dodge hens!! Me thinks . I'm just about to have a staff meeting as it's minus out there.. This will be our first Vid thanks Pete and trad girl.. made me laugh. 😁👍👍👍

  • @TradMan

    @TradMan

    Жыл бұрын

    Superb! I've managed to work today but had to use car screen wash, it's called Arctic blast -20°c. Used it undiluted and got plenty houses done 👍🏻

  • @petebarrett2838

    @petebarrett2838

    Жыл бұрын

    Thanks tradman. I'll get on that that's great advice. Haven't done -40 yet .. another reason to bail out on holiday to Scotland lol 😁😁👍

  • @paudielyons3918
    @paudielyons3918 Жыл бұрын

    @Trad-Man would I get away with the basic package to run a partime business where most of my work is Adhoc or once a year pressurewashing jobs. It would be great to email out quotes when tendering for jobs and would look professional. I'm not sure if I can send out quotes on the core package? Thanks a million, Paudie

  • @TradMan

    @TradMan

    Жыл бұрын

    Best bet is to contact Squeegee directly and they will keep you right. Email and website link in the description 😊👍🏻

  • @paudielyons3918

    @paudielyons3918

    Жыл бұрын

    @@TradMan thanks Peter and sorry I should have done this in the first place. 🙈 Great video and thanks for the content. Always enjoyable 👍

  • @TradMan

    @TradMan

    Жыл бұрын

    Happy to help!

  • @squeegeeapp9199

    @squeegeeapp9199

    Жыл бұрын

    Hi Paudie, you can crate quotes and send them on core, but the bit that we might tempt you to look at the advanced package for is the accept and decline buttons and replies coming in as alerts (as well as some of the other advanced features!) If you sign up for a trial you automatically trial on the Advanced package to see what the features are like then get in touch if you want to switch down before the 30 days are up :)

  • @TradMan

    @TradMan

    Жыл бұрын

    Thanks squeegee app 😊

  • @BoardgamesforOne
    @BoardgamesforOne Жыл бұрын

    Mrs. smith 😎. Well done.

  • @TradMan

    @TradMan

    Жыл бұрын

    🤣🤣

  • @squeegeeapp9199

    @squeegeeapp9199

    Жыл бұрын

    the end 😂

  • @TradMan

    @TradMan

    Жыл бұрын

    Some of those custys come out with the weirdest things don't they!? 🤣

  • @BoardgamesforOne

    @BoardgamesforOne

    Жыл бұрын

    @@TradMan you’re more patient than me.

  • @JamesBaker-kv6jv
    @JamesBaker-kv6jv10 ай бұрын

    This is some grade F acting 😂

  • @TradMan

    @TradMan

    10 ай бұрын

    No Oscar then

  • @elmo3214
    @elmo32142 ай бұрын

    £25... i must be in the old ages haha

  • @gh9924
    @gh9924Ай бұрын

    Shouldn't ever assume the last was a bad window cleaner, its usually the customer not paying or being padantic in some way.

  • @JJCleaningServicesuk
    @JJCleaningServicesuk Жыл бұрын

    What table are you running ??

  • @TradMan

    @TradMan

    Жыл бұрын

    Did you mean tablet sorry?

  • @JJCleaningServicesuk

    @JJCleaningServicesuk

    Жыл бұрын

    @@TradMan yes sorry for the miss spell

  • @TradMan

    @TradMan

    Жыл бұрын

    No worries! I think it's an ipod air, kinda stole it from the Mrs a couple of years ago. Great for work lol 😆

  • @JJCleaningServicesuk

    @JJCleaningServicesuk

    Жыл бұрын

    @@TradMan thank you 🙏 was asking because I want to do something similar

  • @grez6330
    @grez6330 Жыл бұрын

    £25 quid for that house!.....🤔, seems a bit much , let's make sure we are professional and keep the cost down for the customers....

  • @TradMan

    @TradMan

    Жыл бұрын

    🤣🤣🤣🤣 ok then 👌🏻

  • @garyharper1094
    @garyharper10948 ай бұрын

    Maybe she should have paid the window cleaner on the first visit. Big red flag and I would have walked away from this customer. 1st red flag problem customer, 2and red flag window cleaner chasing payment. People like this are not interested in fancy systems just having their windows cleaned. Future problem customer good luck with her.

  • @piss2pints
    @piss2pints Жыл бұрын

    Use cash! Get your money out of the bank, they are insolvent and will inevitably crash, but this time the gov’t won’t bail them out - you will, look into bank bail ins! Soon as you put your money in the bank, it’s lawfully their money, the rules were changed after the 2008/9 crash! Just try taking a large amount of cash out the bank in one go, they won’t let you!!

  • @carliemckay6766

    @carliemckay6766

    Жыл бұрын

    What country do you live in? Here I the UK you can close your account and withdraw all your money in 5mins 🤷🏼‍♀️

  • @piss2pints

    @piss2pints

    Жыл бұрын

    @@carliemckay6766 I live in England, Halifax and Lloyds and most other banks have also sent letters to their customers, which in the small print inform you that in the event of a financial crisis they reserve the right to freeze, or limit the amount of money you can access. They are also going to limit the amount of cash you can pay in! Numerous customers of mine have been refused large cash withdrawals!

  • @piss2pints

    @piss2pints

    Жыл бұрын

    @@carliemckay6766 kzread.info/dash/bejne/nYClqriEhtiokdo.html

  • @dustytrails3661
    @dustytrails3661 Жыл бұрын

    Anyone else having major problems with squeegee at moment data all over the place ?

  • @TradMan

    @TradMan

    Жыл бұрын

    Nope no issues, use it daily on the phone and pc. Have you got the latest version? Check to make sure you have the latest update 😉

  • @scw7495
    @scw7495 Жыл бұрын

    I still like to be paid cash, stops the tax man getting my hard earned money

  • @andrewcheadle948

    @andrewcheadle948

    Жыл бұрын

    Not just that, we're rapidly moving towards a centralised digital banking system. Which will be completely shite for multiple reasons. The more people that use cash, the better.

  • @scw7495

    @scw7495

    Жыл бұрын

    @@andrewcheadle948 you only have to look st what pay pal are at

  • @andrewcheadle948

    @andrewcheadle948

    Жыл бұрын

    @@scw7495 totally. People don't realise what they're walking towards

  • @richardbranson8658

    @richardbranson8658

    Жыл бұрын

    I think most of us more mature window cleaners do like to see the cash

  • @TradMan

    @TradMan

    11 ай бұрын

    🤣🤣

  • @HostileButHonourable
    @HostileButHonourable Жыл бұрын

    What a battleaxe...never even offered you a cuppa or a bikky....

  • @TradMan

    @TradMan

    Жыл бұрын

    Phahahahahahaha that made me laugh!

  • @TradMan

    @TradMan

    Жыл бұрын

    I'm now saving her on squeegee app as battleaxe

  • @DazJeffo
    @DazJeffo11 ай бұрын

    Totally staged. But nevertheless A great intro to the app. 😂

  • @TradMan

    @TradMan

    11 ай бұрын

    What gave it away 🤔

  • @DazJeffo

    @DazJeffo

    11 ай бұрын

    @@TradMan Almost as soon as she started talking to you lol. Very entertaining though 🙂

  • @TradMan

    @TradMan

    11 ай бұрын

    Yeah was just meant to be a demo of a possible situation 😉 The squeegee app is just brilliant and does everything you would ever need plus more. I'm still learning new things with it.

  • @DazJeffo

    @DazJeffo

    11 ай бұрын

    @@TradMan Oh I've had far, far worse than she betrayed to be LOL. It was great to watch and funny at the same time! So well done to you both!

  • @TradMan

    @TradMan

    11 ай бұрын

    Yeah there's some tricky customers out there!

  • @alexpowell4294
    @alexpowell4294 Жыл бұрын

    All for the camera waste of time

  • @TradMan

    @TradMan

    Жыл бұрын

    This video demonstrates how a potential customer who has had a bad experience in the past and has been left disgruntled may have a change of mind if you as the next service have professional software / transaction facilities / good personal appearance and friendly demeanour. It's a demonstration to give you an idea how you might handle a similar situation and how to use squeegee app. Thanks though 😊

  • @richardbranson8658

    @richardbranson8658

    Жыл бұрын

    Definitely a generational thing... Most of my older customers shrink back in horror when i mention digital payments..i just leave them as cash payers..younger customers definitely seem more at ease paying on line..

  • @dw1444
    @dw1444 Жыл бұрын

    fake

  • @TradMan

    @TradMan

    Жыл бұрын

    Well done sherlock 😉

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