Account Manager - Day in the Life as an Account Manager

Learn what the day in the life as an account manager looks like and what skills you need to succeed on the job. Enroll in Sales Legacy the ultimate online sales masterclass or watch our free 1-hour training: www.saleslegacy.com/
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00:00 Account Manager - Day in the Life as an Account Manager
What Is An Account Manager
00:38 Keeping Customers Happy
04:32 Generate More Revenue With Current Customers
08:25 Characteristics of an Account Manager
Account Manager: A performance-based sales role that retains and increases current customers' revenue, including renewals, upselling, and cross-selling. Your primary responsibility as an account manager is to increase revenue, keep customers happy, prevent customers from churning. We'll also cover key skills you need as an account manager, account management tips to succeed in the job, and become a strategic and good account manager.
#accountmamager
Patrick Dang is an international sales trainer who started his career at Oracle in Silicon Valley and quickly became one of the top performers in North America in just one year.
After gaining experience in both the enterprise and startup world, Patrick began sharing his knowledge of modern sales students worldwide.
Since then, Patrick has trained over 100,000 students across 150 countries on topics on how to start a career in sales, business development, lead generation, cold email, LinkedIn, cold calling, and sales skills.
Patrick's vision is to inspire others to pursue their dreams and provide the knowledge and tools to make those dreams a reality.
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Пікірлер: 102

  • @Vighter76
    @Vighter762 жыл бұрын

    I watched some of your videos in preparation for my interview and tomorrow I will sign my contract for the position as an Key Account Manager, thank you so much for all the help and information :)

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Congratulations! Good luck!

  • @himynameismicah

    @himynameismicah

    2 жыл бұрын

    Did you get it?

  • @Vighter76

    @Vighter76

    2 жыл бұрын

    @@himynameismicah Yes I did, I have already started working as an Key Account Manager

  • @hollywoodj3396

    @hollywoodj3396

    2 жыл бұрын

    @@Vighter76 how’s it going?

  • @Vighter76

    @Vighter76

    2 жыл бұрын

    @@hollywoodj3396 So far very good, I have a great onboarding program, which helps a lot with preparing for my upcoming responsibilities

  • @katrinanoel4110
    @katrinanoel41102 жыл бұрын

    I used your videos to prepare for an interview that involved a sales pitch. I had to pitch a product to the VP. I applied for the SDR role but they offered me the Regional Manager position instead. Thank you.

  • @techjobtina
    @techjobtina Жыл бұрын

    The video is 1 yrs old and still the best source Ive seen on this role. Im currently working as an SDR in saas sales. Im considering whether to go AE or Account Manager next.

  • @user-on3un8wz6n
    @user-on3un8wz6n10 ай бұрын

    Very helpful advice. I've been in SaAS for 2 years as an SDR, and have an upcoming initial interview for an Account Manager position. Using your content to prepare! Thanks so much.

  • @1992saranasser
    @1992saranasser Жыл бұрын

    A company contacted me for an account manager position and this really helped, short and comprehensive. Thanks a lot!

  • @markthompson1439
    @markthompson14392 жыл бұрын

    This is an amazing video! I learned about Account Manager as a role in my current company and was hugely intrigued by what it entails. There is very little visibility or understanding for an outsider, especially when it comes to tech sales on what an account manager's role is. Thanks so much Patrick for making this video. I'll be sure to take up your sales course as well real soon. Excited to learn more from you!

  • @dondizm2678
    @dondizm2678 Жыл бұрын

    Jump starting my career as an account manager. with a multimillion campaign! This was useful. Thank you so much!

  • @roddiesimmons8773
    @roddiesimmons87736 ай бұрын

    Great Video! I was an "Account Manager" in Media Sales, however it was more of an Account Executive since I was responsible for New Business with a small amount of existing clients. We were also paid on commission. Also it was very important to CONTACT THEM rather than wait until they contact you. An issue can easily get out of hand while you are waiting for the phone to ring and then they are more likely to churn.😎

  • @ParisaSamavati
    @ParisaSamavati2 жыл бұрын

    Well explained! The first explainer video that's not just like "I make a lot of to do lists and have a lot of conference calls"

  • @Stayliving111
    @Stayliving111 Жыл бұрын

    I have an interview coming up and this was such an amazing explanation.

  • @_monoaural1993
    @_monoaural1993 Жыл бұрын

    Thank you. Best Video I found as a Day in the Life as an Account Manager.👍🏼

  • @vishalpandey1340
    @vishalpandey13402 жыл бұрын

    Thanks for the video patrick.

  • @maryumarkos2945
    @maryumarkos29452 жыл бұрын

    This video is really helpful even during the time of practical work engagement

  • @trentlawrence8238
    @trentlawrence8238 Жыл бұрын

    This information is super helpful! Thanks, Patrick!

  • @poncowibowo5051
    @poncowibowo50512 жыл бұрын

    thanks Patrick great share ..stay health and more happy

  • @danieldevriesrobbe5761
    @danieldevriesrobbe57612 жыл бұрын

    Thanks - very helpful and to the point.

  • @marweneyazidi6326
    @marweneyazidi6326 Жыл бұрын

    well explained brother thank you so much !!

  • @bounty2327
    @bounty23272 жыл бұрын

    Im sick of only closing the deals and not sustaining the relationship with the customer, i always did b2c & b2b sales and some companies mainly focus on getting new clients instead of sustaining current ones. I hope i can get a position as account manager without the proper education & only with field experience in sales. Great video

  • @vmardueno1

    @vmardueno1

    2 жыл бұрын

    You should be....experience/ and trait abilities is key,

  • @scottydawkins1396
    @scottydawkins13962 жыл бұрын

    Transitioning from working as an SEO/Website Manager to an Account Manager next week. This certainly helped to give more of an overview along with the different traits that I’ll need to focus on more. Thanks for the info Patrick.👏

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Congratulations! Best of luck!

  • @castiellion5472

    @castiellion5472

    Жыл бұрын

    Hi! how was your transition to an AM? I previously made cold sales calls for my company and I just got promoted and i am not sure what to expect!

  • @Hello_hi5348

    @Hello_hi5348

    10 ай бұрын

    @@patrickdang Can you make a video on preparing MOM of a tech project? I badly need this

  • @mayday6366
    @mayday6366 Жыл бұрын

    Brilliant video Pat

  • @mehrnazazami3340
    @mehrnazazami3340 Жыл бұрын

    Amazing! thank you so much for this video! you are amazing!

  • @raincompton135
    @raincompton135 Жыл бұрын

    Wow! You’re really good at this! Helping me prepare for my interview tomorrow with a major company!

  • @emmanuelasare1249

    @emmanuelasare1249

    Жыл бұрын

    how did it go, i have mine tomorrow, also how to you give them a great compensation without short handing your self

  • @irenemielke1713
    @irenemielke1713 Жыл бұрын

    Thanks for this video, it was very helpful!!

  • @Alejandro-xk6ft
    @Alejandro-xk6ft2 жыл бұрын

    spot on explanation as always. Thank you!

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Glad you think so!

  • @OCC5942
    @OCC5942 Жыл бұрын

    I am currently working on transitioning my career from project management to business development and your contents help me understand deeply the different roles within pre-sales, sales, account management and business development. It looks like a career in these areas are always exciting. I can't wait to know more. :)

  • @KG-qw4fv

    @KG-qw4fv

    6 ай бұрын

    Don’t do that

  • @TheDominionman
    @TheDominionman Жыл бұрын

    Thanks bro! Good one.

  • @limhanru
    @limhanru2 жыл бұрын

    Hi Patrick. Not sure if you created the flow from starting when meeting customer and to the end when closing, wonder the correct and professional sales flow as well as sales funnel. Appreciate that.

  • @samirelzein1095
    @samirelzein10955 ай бұрын

    very nice summary thank you

  • @geraltofrivia9922
    @geraltofrivia99222 жыл бұрын

    Best video on this topic on KZread. Every other video was an annoying "Day in the life" type of thing where they waste the viewers time talking about their own accomplishments or spend time putting on makeup or taking selfies

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    haha true

  • @alaintrejodiaz52
    @alaintrejodiaz522 жыл бұрын

    Great video Patrick, It was very helpful for me.

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Thank you!

  • @Lootalot
    @Lootalot Жыл бұрын

    Three videos deep and really enjoying the information provided! You are clear concise and extremely helpful. Side note: your hair looks a lot better like this as opposed to the man bun bro haha

  • @hoaryhair
    @hoaryhair2 жыл бұрын

    Hello. I applied for a Coordinator with a company and the recruiter transitioned my application to a Senior Account Manager stating she felt I was a better fit for that role. Well, I passed the prescreen and have an interview with a panel Tuesday. I think I have research and information overload now after trying to figure out the best way to impress the panel and get the job. I know I can do it, but what is the key to showing I can build the client relationships and keep the client happy?

  • @iriatanee386
    @iriatanee3862 жыл бұрын

    This video was super helpful! I’m making the transition into account management and needed to hear this!

  • @brothersvanhees
    @brothersvanhees2 жыл бұрын

    Thanks for telling us about the typical day in the life of an account manager.

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Any time!

  • @zanes5515
    @zanes55152 жыл бұрын

    Love the content bus as a sale channel rep I would love some info to help my field specifically.

  • @Specialty55
    @Specialty552 жыл бұрын

    very good video congrats bro

  • @kyleknepper6918
    @kyleknepper6918Ай бұрын

    Thank you! Awesome video, I have one account: GM. It’s hard to be actively farming more business but this was a bit of an inspiration. Also you look just like that SNL guy Fred Armisen

  • @varuntetali
    @varuntetali2 жыл бұрын

    Nice video! thank you

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Glad you liked it!

  • @jeteun4480
    @jeteun4480 Жыл бұрын

    Thanks for the helpful video, Patrick! May I ask what technicalities on the engineers' side should an account manager try to have knowledge on?

  • @naveennayak1041
    @naveennayak1041 Жыл бұрын

    Love from India dang !!

  • @acklackl
    @acklackl2 жыл бұрын

    Wow you are my classmate from mark keppel high school, crazy . congrats on your success!

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    haha that's crazy to hear someone from high school is watching these videos. thanks man

  • @jesseandrews7200
    @jesseandrews7200 Жыл бұрын

    THANK YOU

  • @IBrickSquadI
    @IBrickSquadI7 ай бұрын

    I work at a school as Accoutant love my job!

  • @2903maia
    @2903maia2 ай бұрын

    Patrick, thanks for your videos! May i ask what is the difference with a Customer Success Manager, please?

  • @nomoreshadowsanymore
    @nomoreshadowsanymore Жыл бұрын

    The job I interviewed and was chosen for doesn't say account manager but it sounds like it. I will be in charge of over 200 accounts >_< Thank you for the video, I learned a lot about the actual job

  • @heyyyyyyyyyyow
    @heyyyyyyyyyyow Жыл бұрын

    I'm working as an Account Manager in a tech startup currently but my functions have been like a Sales Manager.

  • @mohabandijany9579
    @mohabandijany95792 жыл бұрын

    Thank you Patrick Please could you talk about your experience in Oracle company I have an opportunity to be a sales representative in Oracle and I'm trying to get lot's of information about the company Quick question please can I build a long career in Oracle 7-10 years + ? Assuming that I have great knowledge about sales skills and the company's product ?

  • @mtumedelemos4178
    @mtumedelemos41786 күн бұрын

    Hi Patrick, thanks these great videos about account managers. I need to know what are your ideas with long outstanding proposals and contracts ?? How should we as Acct Mngrs deal with that and tips on how to expedite that process ??

  • @moulatdahkka
    @moulatdahkka Жыл бұрын

    Thanks

  • @SDS-ko9vt
    @SDS-ko9vt5 ай бұрын

    dude shot his own B rolls better than main talks respect

  • @MelapelaYT
    @MelapelaYT Жыл бұрын

    Do you really need prior experience working as an account manager Saas, or si something you can really achieve leraning from inside once you start working?

  • @westtrojan12
    @westtrojan122 жыл бұрын

    Great video. I just graduated from community college with an associates in Business. Would you consider that qualified for an account manager position or I need to get experience first?

  • @patrickdang

    @patrickdang

    2 жыл бұрын

    Some companies don't require experience at all. My first job out of college was also in sales. Give it a try!

  • @bigess

    @bigess

    2 жыл бұрын

    You can get it without a degree

  • @everybodywatching8763
    @everybodywatching8763 Жыл бұрын

    Love from Pakistan

  • @jaimegutierrez1161
    @jaimegutierrez116111 ай бұрын

    Do AMs earn commissions?

  • @m.kamalmkhallalati119
    @m.kamalmkhallalati119Ай бұрын

    شكرا Thanks Teşekkürler

  • @zoefragou9099
    @zoefragou90998 ай бұрын

    What kind of studies do you think are required for this position? I have studied business administration and currenctly im looking for a master, is marketing a master related on it or you suggest something else?

  • @FilmNoireBoulevard

    @FilmNoireBoulevard

    3 ай бұрын

    Accounting is hot rn I hear

  • @byrde4329
    @byrde43292 жыл бұрын

    Do you see a lot of people transition from account executive to account manager? I'm the top AE on my team but I'm so tired of cold calling and looking to transition. Thoughts?

  • @Jonathan-sf6ej

    @Jonathan-sf6ej

    9 ай бұрын

    What did you end up doing?

  • @kasforai
    @kasforai Жыл бұрын

    is this same as customer success Manager

  • @blandera8919
    @blandera8919 Жыл бұрын

    I have a interview for account manager in marketing

  • @hazeltraders6626
    @hazeltraders6626 Жыл бұрын

    Account managment 100$equity daily target 10$to15$....safe profit .....Not agressive trader

  • @divyaalok5538
    @divyaalok5538 Жыл бұрын

    Awesome Inc is a different

  • @minhngoc5465
    @minhngoc54652 жыл бұрын

    Vietnamese

  • @dylan7505
    @dylan75052 жыл бұрын

    Will an account manager always be a thing?

  • @happyandhealthy888
    @happyandhealthy888 Жыл бұрын

    if you have fake account in our company you can get for many accounts alot of informations and can make a lot of financial damage

  • @happyandhealthy888
    @happyandhealthy888 Жыл бұрын

    even if he get fake clients which become real?

  • @Kadre242
    @Kadre2424 ай бұрын

    Get a teleprompter man!!!

  • @markgoulding5333
    @markgoulding53336 ай бұрын

    Got a new account manager position at a American Tech company. Used your great content to help prepare. Thanks Patrick

  • @patrickdang

    @patrickdang

    6 ай бұрын

    Congrats!

  • @markgoulding5333

    @markgoulding5333

    2 ай бұрын

    Cheers

  • @williamng6441
    @williamng644110 ай бұрын

    Hi I’m getting rejected for my e commerce account manager interviews and I’m not sure why is it because of the way I sell myself - do you mind if I ask for some advice on LinkedIn? Maybe over a zoom call