999 - Inside an ambulance call centre during NHS crisis

How does a 999 call centre, a hospital and ambulance crew cope during one of the worst crises in NHS history?
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Late 2022 and early 2023 saw record delays in the NHS, with patients queuing in ambulances outside hospital accident and emergency departments for days on end.
We followed staff providing the UK's healthcare - those receiving the 999 calls in a Welsh Ambulance service call centre, spent time with the ambulance crews themselves and inside the emergency department of a Cardiff hospital.
This film reveals first-hand the impact on patients and staff in the NHS in Wales.
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Пікірлер: 66

  • @colleenpeck6347
    @colleenpeck6347 Жыл бұрын

    Everyone needs to learn CPR & basic first aid ASAP!

  • @paramedicchrisbookseries
    @paramedicchrisbookseries

    All ambulance staff are amazing.

  • @streaklight
    @streaklight Жыл бұрын

    I feel bad for calling them back to ask how long until the ambulance arrives when in fact they took only 20 minutes, so they'd already triaged me as urgent - I had passed out and had serious abdominal pain. Later I looked it up and now I have a better understanding of the system and it actually makes a lot of sense. Mad respects to the first responders, true life savors.

  • @ronaldmcdonald8303
    @ronaldmcdonald8303

    Thank god for the NHS, my dad has fallen over and smashed his skull twice in 2 years. I'm just grateful the ambulance came when it did or my dad wold be dead. He was taken to ER by blue lights and almost died. My dad now never leaves the house with out having a hearty breakfast and a good nights sleep. Both time he fainted and fell over like a domino, straight onto his head. I love my parents so much, I hope they have another 30 years ahead of them.

  • @hypnocilicdreams
    @hypnocilicdreams Жыл бұрын

    Already seen this report weeks back, what the?

  • @SkyEcho7
    @SkyEcho7 Жыл бұрын

    Crisis in the NHS has been the norm EVERY DAY since the Conservative/LibDem Coalition in 2010 ffs! 🤬

  • @demisialockett8437
    @demisialockett8437 Жыл бұрын

    I think the guy handled the situation well because the

  • @angrysloth1
    @angrysloth1

    Aww🖕

  • @paulhoskin3286
    @paulhoskin3286 Жыл бұрын

    It starts when you make a phone call and ends 3 hours later when they turn up

  • @goodyeoman4534
    @goodyeoman4534 Жыл бұрын

    I've done the EMD job. The Welsh lady is exaggerating. Yes, there is loads of anger and frustration from the public - but the death threats etc. are extremely rare, and when they do occur we report them to the police and plenty have been prosecuted. Then again, some get away with it due to having certain cards to play.

  • @Abraham_Tsfaye
    @Abraham_Tsfaye Жыл бұрын

    When I was in UK. I saw empty boarded up streets under a constant grey sky, litter everywhere.

  • @ABerCul
    @ABerCul Жыл бұрын

    Why don't they take them to the hospital or care center instead of just waiting & waiting?

  • @salvamed6502
    @salvamed6502

    NHS WILL COMPLETELY COLLAPSE...

  • @mre7550
    @mre7550 Жыл бұрын

    I'm protesting against Channel 4 for it's regular sexploitation on tv. The latest is a nude tv show in front of young teenagers screened before the 9pm watershed.

  • @tomhermens7698
    @tomhermens7698 Жыл бұрын

    Why don't they stand up to their employers? Untennable situation.

  • @kalui96
    @kalui96 Жыл бұрын

    ah well those well intentioned health service professionals should have simply chosen a different career such as banking or copyright law 😂

  • @zemnugangte9455
    @zemnugangte9455

    Do anyone think about who work in mental health? No they don't! And we get abuse from the residents and mostly we get ignored by anyone

  • @Beanie1984
    @Beanie1984

    That busy, your bored and have time to clean the ambulance yourself. What a hard time you are going thought. My thoughts and felling are going out to everyone that doesn't give a monkey about the job they are doing and goes out to the media in hope they can get paid £50.

  • @christhomson8924
    @christhomson8924 Жыл бұрын

    NHS is no longer fit for purpose - time to DEFUND THE NHS